CheckMarket Ratings

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
5/5

About CheckMarket

Enterprise survey software solution with over 10,000 users in 150 countries. Conduct beautiful surveys and gain actionable feedback! Start by embedding the first question in the email, set notifications for follow-up, conduct text analysis, share reports and dashboards, get data in SPSS, PowerPoint, Excel and more. Integrate with Slack, Zendesk, API, CRM & more. Includes unlimited users and works in 47 languages. Clients include Cigna, Toyota, Citibank, Q8, Heineken, Sony, ... Learn more about CheckMarket

Showing Most Helpful

Showing 50 of 124 reviews

Showing Most Helpful

Showing 50 of 124 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Mark S.
Marketing Manager
Medical Devices, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 31, 2019

“Excellent product, Really flexible and great customer service”

OverallExcellent. I have the product I planned before I started at a reasonable cost.
ProsThe product helps to construct really flexible surveys, with conditional follow on questions that make the survey really quick and simple for the respondent, reducing the number of questions they need to complete to give you the data you need.
ConsIts complex, because its so customisable, but the support is first class.
Reviewer Source 
Source: Capterra
July 31, 2019
An D.
Senior researcher
Research, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
April 24, 2017

“Easy to use and great support”

OverallIt does not require a great deal of software skills to use CheckMarket and programme your online survey. Furthermore, if anything does not turn out the way you planned, the CheckMarket team is ready to guide you through the software and show its possibilities. While the lay-out options are rather limited, each survey is appealing to respondents and yields a good response rate. The possibility to send a reminder to participate is a great feature that contributes to a high response and so are the tips and tricks that are posted online. Recently, our company also used the CheckMarket panel to survey a representative sample of 1 000 persons. We could monitor the response in real time and were able to close the survey after 10 days while it would have taken us weeks to reach the same group of people through alternative channels. It is definitely worth considering this way of distributing your online survey when you are looking for a high response rate among people with a certain profile in a short period of time. You can achieve great results by joining forces with the CheckMarket team!
ProsIt is easy to use, has a lot of features and the support team is easy to reach and helps you wherever possible.
ConsThe difficulty to change the lay-out of questions and the invitation mail. There are some buttons, but the options are limited.
Source: Capterra
April 24, 2017
Hanne V.
Community & Education Manager
Non-Profit Organization Management, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Source: Capterra
July 7, 2017

“Time saving tool”

Overalllots of time, nice and professional reports
ProsVersatile tool with lots of customization possibilities We use this tool for various trainings and events. Thanks to its ease of use and customizations we saved a lot of time and achieve a greater professional appearance. Lots of functions, many question types
ConsIf you make changes or corrections in the invitation mails, you have to click often to make the same changes in the remindermails.
Source: Capterra
July 7, 2017
Melanie L.
Business Process Manager
Marketing and Advertising, 1001-5000 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
March 31, 2017

“EXCELLENT !”

OverallI am extremely happy and satisfied with the Checkmarket tool and Customer Service so far. Keep the excellent work.
ProsVery flexible to build surveys exactly for our needs. Userfriendly/easiness to use. Possibility to learn and work out logics/solutions oneself. Wide range of possibilities to improve layout and improve the experience for the people who will receive the surveys (question embedded in email, layout, personalizable email address and fields). Online formulare was built by the customer service team for us and combined with one survey, in order to make it easy for various internal teams to access a common survey and send surveys individually as when they need to - without even logging into the system. Excellent experience with your customer service who are very friendly and professional, trying to investigate/help straight away, and this not only now as we are clients (having purchased the license) but even also already during the set-up process and pilot phase with the free license.
ConsAt the moment I cannot even think of anything better.
Recommendations to other buyersnot for the moment
Source: Capterra
March 31, 2017
Hanneke V.
Project Manager
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Source: Capterra
June 26, 2017

“Easy to use tool for data collection User friendly software for data collection”

ProsVery user friendly and functional software. The helpdesk is easy to reach during office hours. The helpfulness of team is very good. Clear and often useful advice.
ConsThe options are not always flexible in programmation and/or output needs. For complexe skips on the questionnaire or specific needs in our exports we use workarounds instead of finding the solution in the software directly.
Source: Capterra
June 26, 2017
Sarah L.
Communication officer
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Source: Capterra
June 28, 2017

“Very user friendly tool.”

ProsThe CheckMarket software provides strong support to the organization of our school. We use the tool for registrations and evaluations of activities/events. The tool is very user friendly. The creation of a CheckMarket survey is easy and the tool offers a wide choice of response options. For the respondent it's an easy tool as well. The tool has different features that standard tools often don't offer. For example, it is possible to set up a maximum amount of respondents or to adapt the data after the survey is launched. Therefore our educational institution is a very happy customer!
ConsIf the software could be offered in Dutch, that would be an advantage.
Source: Capterra
June 28, 2017
Marleen A.
Market Research Project Leader
Financial Services, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
February 1, 2019

“happy user”

Overallwe use checkmarket mainly for smaller ad hoc studies - although recently we worked with CheckMarket on a very complex study - good collaboration
Prosthe software is very userfriendly - a lot of useful functionalities
Consyou can't introduce weighing variable in the analyses
Reviewer Source 
Source: Capterra
February 1, 2019
Anthony V.
Principal
Unspecified
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
June 24, 2017

“Great functionality... excellent support!”

OverallAbility to manage surveys for multiple client engagements efficiently.
ProsOut of the gate, the software contains most every option required for managing your surveys. Additionally, the service comes with a simple use based licensing scheme. However, the best part of the experience is CheckMarkets support process. Things do not always go perfect with commercially available software. An organizations ability to re-mediate issues quickly is key . and that is definitely where CheckMarket excels. Time between support request and resolution (whether it is a user knowledge issue or something that requires CM development involvement) is definitely more efficient than other vendors we experience.
ConsThe use of images in surveys could be more intuitive and efficient. With the documentation it did not take more than a few minutes to figure it out, but definitely room for improvement as it is a multi-step process.
Source: Capterra
June 24, 2017
Loekie V.
Marketing Manager
Logistics and Supply Chain, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 8, 2019

“Easy to use, good insights and good support”

OverallWe use it for internal and external surveys. I works good and is very flexible.
Pros The system is flexible and easy to use and the support team is very helpfull
ConsWe still need extra tools for reporting, so the output is not always suitable for us and there are limits on the respondents, which is sometimes a problem for us
Reviewer Source 
Source: Capterra
August 8, 2019
Charlotte J.
Market Analyst
Telecommunications, Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
November 16, 2016

“Incredibly user-friendly, at all levels”

OverallUsing Checkmarket to design surveys is more than easy. This tool is extremely instinctive and very complete. You think it is not suited for doing something you would like to do? You are certainly wrong! Just ask the customer service team : always ready to help, answering all questions and developing tailor-made features. And with an amazing efficacy. Thank you Checkmarket for making my day-to-day tasks easier :-)
Source: Capterra
November 16, 2016
Nadia A.
Customer Relantionship Manager
Tobacco, 5001-10,000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 19, 2019

“Happy customers”

OverallGreat! You are there turning into facts what we need and every crazy idea. Outstanding Level of support.
ProsFunctionalities, posibility to build all what you need for information analysis.
ConsNot mandatory fields for comments and rater identification
Reviewer Source 
Source: Capterra
August 19, 2019
Peter B.
Registered Nurse
Unspecified
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
June 21, 2018

“We use this platform to develop and send program evaluation surveys for campaigns ”

ProsWe can have better control over where our data is housed. The controls for design are fairly intuitive and easy to learn. The reports are attractive and easy to interpret with many options as to how to display the data. Online sign in is convenient. They provide different methods to distribute the surveys
ConsThe limits on respondents based on the plan purchased could be an issue for some organizations. Some of the more advanced customization controls during survey construction are a bit clunky and could be refined further for a better user experience.
Reviewer Source 
Source: Capterra
June 21, 2018
Wim B.
Consultant
Market Research, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
January 26, 2019

“Review”

OverallAlmost all of our questionnaires are organised with CheckMarket.
ProsEase of use to start a questionnary. You don't have to wait for a validation or confirmation. Customer support
ConsNo major disadvantages. Some difficulties while switching between different languages in one questionnaire. You can't just copy a list of answers any more.
Reviewer Source 
Source: Capterra
January 26, 2019
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Toon R.
Communication and Event Coordinator
Management Consulting, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
January 23, 2019

“GO team”

OverallI use it internally & externally. It looks professional and it's efficient tool overall.
ProsThe customer service is the best thing about this product. Even if I don't understand something at once, I am only one call away from the solution. They are very friendly and really patient, even if I have the most stupid questions!
ConsIf I want send a mailing from CheckMarket to track the surveys, it might come in the spam inbox.
Reviewer Source 
Source: Capterra
January 23, 2019
Constantin L.
Project manage
Public Policy, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
September 5, 2019

“A non-professionnal user”

ProsIt is easy to create a survey. If you know how to build a survey on paper, you find easily the way to create it on line. And you discover then different ways to ask your question. By using the tool you can slowly go further and discover other ways of asking questions or other features of the tool.
ConsThe graphic dimension remains quite rigid. It does not seem flexible enough to change the rendering at the graphical level.
Reviewer Source 
Source: Capterra
September 5, 2019
Gayashani W.
Researcher
Apparel & Fashion, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
2/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Source: Capterra
December 15, 2016

“Researcher Review”

OverallYour tool is great and provided me with options that are unavailable in other basic survey tools. However, there are certain limitations where I was inconvenienced. eg: auto coding of questions were not possible, not possible to avoid double counting when crossing by several answers-> this is important when we filter respondents using a multiple answer question.
ProsThe logic.
ConsLimited availability of programming options such as auto coding and analysis options such as crossing by several variables in a multiple answer question excluding double counts.
Recommendations to other buyersPlease allow auto-coding of questions based on logic. And make crosses based on MA questions possible. better selection of colours for charts more options on chart types
Source: Capterra
December 15, 2016
koen v.
head of psychosocial aspects
Human Resources, 501-1000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
February 27, 2019

“Good quality, great support and flexibility”

OverallThanks to CheckMarket we have been able to set up qualitative and user friendly questionnaires that help us service our clients in a professional way
Prosthe software is trustworthy and flexible
Constakes time to find your way within the software
Reviewer Source 
Source: Capterra
February 27, 2019
Hans L.
statistician
Government Relations, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 5, 2019

“Excellent ”

OverallExcellent, great and friendly support.
ProsThe ease of use, the pretty user interface and the flexibility of downloading the results.
ConsNo negative points. Software is excellent
Reviewer Source 
Source: Capterra
June 5, 2019
Nicholas H.
Graduate Research Assistant
Research, 5001-10,000 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
January 25, 2019

“Great for Feedback”

OverallI've had next to no trouble from this software. Need to make a survey? Look no further.
ProsI enjoy how simple this software is to use. It is very straightforward and I had no issues creating effective surveys for feedback.
ConsI always seem to think that any survey software would benefit from having some type of way to add further customization options, such as adding images, sound clips, or something along those lines. Not always necessary to make a good survey, but could definitely give a competitive edge.
Reviewer Source 
Source: Capterra
January 25, 2019
Eveline D.
senior consultant
Management Consulting, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
November 6, 2018

“Very agile and great customer service”

ProsThe agility and the pro-active and fast customer service.
ConsOnce tailored programmed has been done, the survey is locked, making changes afterwards less flexible.
Reviewer Source 
Source: Capterra
November 6, 2018
Nathalie F.
Marketing en Communicatie Adviseur
Government Administration, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
June 2, 2017

“Can't be anything else but positive. Perfect tool and even more perfect customer service.”

ProsLow costs, easy to use and great support within the tool and if that's not working perfect support from customer service. Very friendly and flexibel people.
Source: Capterra
June 2, 2017
Evie v.
Communications
Facilities Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Source: Capterra
January 10, 2017

“Great product and perfect service”

OverallIt's easy to use and almost everything is possible. When you need help, the customer service always responds within the hour.
ProsIt's easy and simple
Source: Capterra
January 10, 2017
Manuela d.
Process Manager
Human Resources, 1001-5000 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 17, 2019

“Great software, excelent solution!”

OverallThis solution will save many hours of lost work.
ProsWhen I was looking for a software solution, what captured my attention to CheckMarket was the infinity of possibilities. Not only in the surveys available but also to report their results. In adittion, the support team was always there for us even in demo time period.
ConsIt would be nice to allow export data to adittional formats.
Reviewer Source 
Source: Capterra
May 17, 2019
Asmeet S.
Compliance Manager
Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Source: Capterra
May 3, 2017

“Seamless ”

ProsIt's easy to use and the customer support is amazing and fast (even when you're using the trial version)! There are no pushy sales people involved and the pricing is super simple. The features that you get apply across any plan you purchase.
ConsI haven't encountered anything that I dislike about the software. So far everything seems to be going well.
Source: Capterra
May 3, 2017
Patrick D.
coach customer connection
Human Resources, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
January 19, 2017

“User friendly and great customer service”

OverallThis tool gives you in a split of a second an overview of the results of the survey you launched. When you encounter a problem, a great team of reps takes care of a persistant follow-up and a tailored answer/solution.
ProsUser friendlyness and a great customer service
ConsBuilding a survey is not always that easy and integrating data files needs good and accurate knowledge of the tool (e.g. abbreviations of the countries)
Recommendations to other buyersno
Source: Capterra
January 19, 2017
Carole F.
Survey Research Analyst
Government Administration, 10,001+ employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
April 16, 2018

“An error in developing questions occurred and I received great tech support”

ProsElegant layout, standardized ease of formatting text some city departments are very happy with the multi language translations.
ConsReports do not show the question variable names - this is a problem when there are two or more subsets of respondents who are asked the same questions. (ie., branched by subset)
Reviewer Source 
Source: Capterra
April 16, 2018
Jonathan P.
Data Governance Manager
Telecommunications, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
September 1, 2017

“The support is definitively one of their strongest point. The product itself is very usable.”

ProsThe support. Also the tool is overall very nice to work with and feels very 2017-ish interface wise.
ConsThe lack of advanced functionalities beside branching - way more control over the surveys would make it even more powerful.
Reviewer Source 
Source: Capterra
September 1, 2017
Tom V.
Customer Experience Manager
Chemicals, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Source: Capterra
July 7, 2017

“Quick, easy and powerful, great service included!”

ProsIt is very easy to use the tool online. Survey's are set up in no time and if you do have some questions, customer support is very helpful and quick to give you an answer.
ConsThe graphical user interface (GUI) is not always as intuitive. Translations between survey languages is sometimes more laborious because they cannot be displayed alongside eachother.
Source: Capterra
July 7, 2017
Virginie L.
10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
July 5, 2016

“Good assistance & fast”

Overallvery fast; good quality of results; in case of questions : fast answers and very clear; tool easy to use
Source: Capterra
July 5, 2016
Deirdre L.
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
October 5, 2015

“A very satisfied customer”

OverallI've been working with CheckMarket for over 3 years now, and from the beginning I've been very satisfied with the tool. I always receive rapid and knowledgable responses from the support team: they are always on hand to offer insights and help improve the quality of the surveys. They are also very helpful when it comes to making (sometimes quite a few!) changes to a survey just before publishing or helping implement a new style following a rebranding. The ease of use of the tool is something I appreciate a lot, especially when there are so many things going on in one day - setting up a survey, even in multiple languages is quite straightforward. Overall, I'm extremely happy to be a CheckMarket customer!
Source: Capterra
October 5, 2015
Sep D.
Account Manager
Market Research, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
7/10
Source: Capterra
June 29, 2017

“User friendly tool with great helpdesk. ”

Overallgives us the data we need.
ProsI'm very satisfied with the tool and for the support the CheckMarket team provides for questions and problems.
Source: Capterra
June 29, 2017
Verified Reviewer
Warehousing, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 21, 2018

“Very useful”

ProsThere are some incredible capabilities in this software. We have juggled through multiple survey software and this is arguably the best we've had. The capabilities are endless.
ConsNo real issues for me. I suppose it could take time to learn the software, but it is easily worth it.
Reviewer Source 
Source: Capterra
November 21, 2018
Rik t.
Marketing Manager
Information Technology and Services, 201-500 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Source: Capterra
June 28, 2017

“Great!”

ProsThere is so much to discover! A lot of potential! Especially in the automation of evaluations there's much more to discover. We keep using it more and more
ConsTemplating for surveys and mails could be easier. Customer support does help with this, but when you want to do it by yourself, you have to know a lot of code.
Source: Capterra
June 28, 2017
Alucia K.
Marketeer
Media Production, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Source: Capterra
March 13, 2017

“Great surveytool”

OverallVery easy to use surveytool with lots of options. We use CheckMarket for various surveys, from very simple to longer and more complicated. The tool is very easy to use and results are easy to analyse. Checkmarket enables us to do more research in less time.
ProsEasy to use Friendly and helpful support
Source: Capterra
March 13, 2017
Louise S.
Manager
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 7, 2017

“CheckMarket is very intuitive and easy to learn”

ProsIt's ease of use when I have to train others implementing surveys. Each User has their own account and cannot see the other surveys. Help centre is very quick
Reviewer Source 
Source: Capterra
December 7, 2017
Martin v.
Senior researcher
Management Consulting, 201-500 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
7/10
Source: Capterra
August 19, 2016

“Checkmarket as a simple and powerful questionnaire tool”

OverallCheckmarket is a great tool to program your survey online, manage your respondents database, follow survey progress and export the responses for further analysis.
ProsEase of use and respondents database management
ConsPossibilities for advanced nested conditional questions are limited
Source: Capterra
August 19, 2016
Nele H.
Customer Research Manager
Retail, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
March 16, 2017

“Checkmarket Review”

OverallCheckmarket is a really "ready to use" tool with a fantastic support behind. We use the tool almost for all our customer research, from a small easy survey to a big and complex research project.
ProsEasy to use, self explaining, support module
Consno idea
Source: Capterra
March 16, 2017
filip l.
managing partner
Marketing and Advertising, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Source: Capterra
June 30, 2016

“Trendwolves' review”

OverallEven though there are plenty of options, it remains clear and easy to use. It's very intuitive to use.
ProsWhat you see is what you get.
ConsThe channeling starting from answers instead of questions.
Recommendations to other buyersIt could be more attractive for the respondent.
Source: Capterra
June 30, 2016
Patrick S.
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Source: Capterra
April 14, 2016

“Good tool for your surveys and fine customer service”

OverallOf course making my first survey required some time to familiarise with the tools. But still it was more effective than without the tool and the real gain came with the second survey. The tool provides lots of possibilities and mostly the help desk react really quickly. The survey I worked on in the night kept blocking, but the next morning, by the time I finished breakfast the helpdesk had solved the issue and on the fly provided some tips on further optimising my survey.
Source: Capterra
April 14, 2016
Johan A.
Senior Advisor
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
3/5
Customer Service
4/5
Source: Capterra
February 27, 2016

“A huge benefit of this software is that it continuesly improves. ”

OverallTo move from papersurveys to online surveys, sometimes it is a bit difficult, because on paper you can make complicated matrix questions to save space. When these surveys are validated, sometimes it is difficult to make the questions exactly the same as the question on paper. And for our clients it needs to be exactly as on paper. another suggestion would be, that the software would be able to use a negative extraction. Overall i am very pleased to work with this software.
Source: Capterra
February 27, 2016
Nico E.
account manager
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
June 28, 2017

“a”

ProsTthe platform is accessible for an average computer user, and above all: the service and support are FENOMENAL.
ConsThe text processing could be more smooth and extensive.
Source: Capterra
June 28, 2017
Wouter V.
Project Officer
Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
May 8, 2017

“Easy to use & good looking tool to contact group a of people (intern & extern)! Super Support Team!”

ProsThe service is incredible. The Product works very intuitive and looks good. Easy to use. Client friendly ..
Source: Capterra
May 8, 2017
Katrine D.
Service Development Manager
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Source: Capterra
October 23, 2015

“Easy to use and excellent support”

OverallWe chose CheckMarket as a tool for our loyalty survey because of ease of use, visual analytics and transparent + competitive pricing. From the beginning our decision has proved right. We have been met with excellent support and a willingness to cooperate and together improve our survey setup. CM has top notch support also on the tech side. Super value for money and a pleasure to work with.
Source: Capterra
October 23, 2015
Alex S.
Consultant
Financial Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
June 28, 2017

“A great software which probably offers the best value for money.”

OverallEasy to use with enough features for a very good price!
ProsVery intuitive, simple, with enough options and features. The best thing if you'd ask me is the fact that the helpdesk consists of REAL PEOPLE picking up the phone, who're very keen to help you out with anything. I like this!
ConsIn some cases, it doesn't have the features which very expensive software do have. But then again, value for money is really high at CheckMarket!
Source: Capterra
June 28, 2017
Valentin H.
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
3/5
Value for Money
3/5
Source: Capterra
March 2, 2017

“Zen Car survey”

OverallOverall experience with CheckMaret was good : very reactive and efficient (coding survey, translating survey, email requests). But quality check should be done more properly as we experienced an issue with the survey after asking a final update on the survey. It went live with the issue but fortunately it didn't bias the results and was correctled quickly
Source: Capterra
March 2, 2017
Johan J.
ICT Manager
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Source: Capterra
March 17, 2016

“Making an enquiry with Checkmarket is really easy and fast”

OverallMaking a basic enquiry works really very intuitive. In no time you have an enquiry. If you have an event that you organise regularly you even can reuse an already existing enquiry, do some adaptations and put it online. We are very satisified customers. I would like some more possibilities to automatically process the results (in case of a more complex enquiry).
Source: Capterra
March 17, 2016
Sara G.
HR Business Partner
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Source: Capterra
March 3, 2016

“Easy to use for Surveys”

OverallWe are using Checkmarket for several years now and we are happy with the service. We receive immediately an answer from support, the follow-up well on our requests and the system is easy to use. We use however the system for a more complex purpose and this is not always ideal. the reports for example are not easy to adapt (i.e. the headings).
Source: Capterra
March 3, 2016
Willem R.
Youth Researcher
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Source: Capterra
February 11, 2016

“Good service, wide range of possibilities, easy to use graphic exploration of your temporary data”

OverallPro's: Good service, wide range of possibilities, easy to use graphic exploration of your temporary data. Very good integration with SPSS / CSV files. Excellent customer service and support. Cons: Graphic customizing possibilities could be a bit better (different knobs and buttons, use of buttons of your own, ...). The design and look is very cutting edge as for today.
Source: Capterra
February 11, 2016
Kathrine H.
Service Development Manager
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Source: Capterra
October 22, 2015

“CheckMarket excel in their customer service!”

OverallWe are very happy with using CheckMarket, easy to set up surveys and analyse results. Of course you have to get in to how to do everything, which takes some time, but once you get the hang of it is user friendly. CheckMarket's service level and support is excellent - always a very fast response in a friendly tone. This is very important for us, that our requests are solved on time.
Source: Capterra
October 22, 2015
Carmen M.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
March 14, 2017

“All is perfect!”

OverallI'd highlight the ease of use of the system, one can programme a questionnaire without the need of previous experience in the matter. The FAQ is great, very comprehensive, there's an answer for any question and if not, one gets immediate help from the support. I'm very happy to have discovered Checkmarket
Source: Capterra
March 14, 2017