# CheckMarket Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is CheckMarket the right Survey solution for you? Explore 149 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/134813/CheckMarket/reviews

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CheckMarket

4.5 (149)

[View alternatives](https://www.capterra.com/p/134813/CheckMarket/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of CheckMarket

Ease of use

4.3

Customer Service

4.9

## Pros and Cons in Reviews

SJ

Simon J

Senior managerComputer Software, 10,001+ employeesUsed the software for: Less than 6 months.

“I quickly set up a customer feedback survey and got detailed reports instantly.“

July 9, 2024

ML

Melanie L

Head of Process, Implementation and ChangeMarketing and Advertising, 10,001+ employeesUsed the software for: More than 2 years.

“For branching the IF + AND + OR is great but especially with the OR certain cases are not technically working well, and we need to put quite time consuming workarounds in place.“

January 22, 2021

ML

Melanie L

Head of Process, Implementation and ChangeMarketing and Advertising, 10,001+ employeesUsed the software for: More than 2 years.

“The team usually directly offers one or multiple solutions to the problem raised (e.g. complex configuration), plus an explanation of what happened or why my config didn't work as expected, so it allows me to build my knowledge over time and get the best use out of the tool.“

January 22, 2021

CB

Chantal B

Process Excellence ManagerHuman Resources, 1,001 - 5,000 employeesUsed the software for: 1-2 years.

“I see that a lot of people in our company use the tool, but they very often don't know how to score. And often you are under time pressure - not always easy to deep-dive in all the information on the site.“

October 26, 2020

HE

Henna E

UX Research SpecialistHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years.

“The customer service of CheckMarket research team has really surprised me positively - They have always responded quickly to my e-mails (we bought some respondents for concept test) and helped me and spare no effort (Thank You \[SENSITIVE CONTENT HIDDEN\]!).“

April 2, 2020

CV

Chris V

Customer strategy consultantRetail, 2 - 10 employeesUsed the software for: 1-2 years.

“RAS. But for this survey, I can not choose my 'industry'.“

May 11, 2020

GE

Gerrie E

OwnerMarket Research, Self-employedUsed the software for: 1-2 years.

“This software has a tremendous amount of features which makes it possible to create a completely customized survey.“

October 16, 2020

## Showing most helpful reviews

Showing 1-25 of 149 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MD

Manuela D.  
Process Manager  
Human Resources  
Used the software for: Less than 6 months

### "Great software, excelent solution!"

May 17, 2019

5.0

This solution will save many hours of lost work.

Pros

When I was looking for a software solution, what captured my attention to CheckMarket was the infinity of possibilities. Not only in the surveys available but also to report their results. In adittion, the support team was always there for us even in demo time period.

Cons

It would be nice to allow export data to adittional formats.

Review Source

SJ

Simon J.  
Senior manager  
Computer Software  
Used the software for: Less than 6 months

### "Effortless Survey Management"

July 9, 2024

4.0

Pros

It makes creating and analyzing surveys super easy. I quickly set up a customer feedback survey and got detailed reports instantly.

Cons

I wanted to add a unique question type to my survey, but the available templates didn't support it.

Review Source

EE

Eveline E.  
CRM manager  
  
Used the software for:

### "it is a nice introduction"

October 27, 2015

3.0

We have a NPS score! We started working with CM since august this year. I'm satisfied but hope to get more knowledge about future developments of checkmarket. Customer behaviour is changing. Customers are tired of getting so many surveys. I met a company named Starred.nl from Amsterdam. They present short testimonials in 1 screen. Easy to deal with. For me that is the future. Expescially if you send a survey after live contact. I'm curiouse if checkmarket see a oppertunity for the future (new generation customer). Further more I a satified customer!

Review Source

MR

Mark R.  
IT Director  
Construction  
Used the software for: 6-12 months

### "Daily Equipment inspections"

November 3, 2020

5.0

The support has been superior. The team is always willing to jump on a remote session and take the time to understand what you are trying to do, teach you how to set it up, and show you additional functions you might not have thought of to improve functionality. With our equipment survey, they added functionality so we could show pictures right in the application, making it easier for operators to identify components. that was above and beyond what I was expecting.

Pros

We originally used this product due to COVID-19 to check people into our construction sites. Within 3 days we had it deployed for testing and within a week we had it deployed to 30 different construction sites and 4 offices. We are now ready to deploy a survey that replaces our paper process for daily equipment inspections. Each fork lift, air compressor, skid steer, etc. that needs an inspection performed will have a QR code attached to it that the operator can scan with their cell phone. The operator is taken to the survey needed for that type of equipment and can perform the inspection on line. Results are sent electronically to the back office.

Cons

I cannot really think of any cons I do not like about the product.

Reason for choosing CheckMarket

I was not involved in the selection process.

Review Source

HE

Henna E.  
UX Research Specialist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Easy to use and great customer service (research team)"

April 2, 2020

5.0

Everything has worked as expected - great features, easy to use, easy to find guidance. The customer service of CheckMarket research team has really surprised me positively - They have always responded quickly to my e-mails (we bought some respondents for concept test) and helped me and spare no effort (Thank You \[SENSITIVE CONTENT HIDDEN\]!).

Pros

It's easy to use and has advanced features. The possibility to update contact lists with additional information was important for us. It's also very easy to find guidance from the webpage about how to use the software, that was also important for us. Pricing is based on number of respondents, not users, and it's very easy to add users - that works well for us. One important thing was also that you can buy respondents globally and full service if needed. These were the reasons we selected CheckMarket and it has been excellent choice!

Cons

I don't really have experienced anything negative yet.

Reason for choosing CheckMarket

If I recall right, Qualtrics had higher price and they didn't respond my questions (really poor sales person)

Review Source

AD

An D.  
Senior researcher  
Research  
Used the software for: 2+ years

### "Easy to use and great support"

April 24, 2017

4.0

It does not require a great deal of software skills to use CheckMarket and programme your online survey. Furthermore, if anything does not turn out the way you planned, the CheckMarket team is ready to guide you through the software and show its possibilities. While the lay-out options are rather limited, each survey is appealing to respondents and yields a good response rate. The possibility to send a reminder to participate is a great feature that contributes to a high response and so are the tips and tricks that are posted online. Recently, our company also used the CheckMarket panel to survey a representative sample of 1 000 persons. We could monitor the response in real time and were able to close the survey after 10 days while it would have taken us weeks to reach the same group of people through alternative channels. It is definitely worth considering this way of distributing your online survey when you are looking for a high response rate among people with a certain profile in a short period of time. You can achieve great results by joining forces with the CheckMarket team!

Pros

It is easy to use, has a lot of features and the support team is easy to reach and helps you wherever possible.

Cons

The difficulty to change the lay-out of questions and the invitation mail. There are some buttons, but the options are limited.

Review Source

CJ

Charlotte J.  
Head of Consumer & Market Intelligence  
Telecommunications  
Used the software for: 2+ years

### "Powerful market research tool !"

January 22, 2020

5.0

Pros

So intuitive, continously improved with more and more interesting and useful features, amazing customer service, enables to do almost all what I can imagine.

Cons

Often difficult (or even impossible) to find information I am looking for in the help center, there are some things that I am not able to do (personal default templates for reminder e-mails, for example), a first disappointing experience with support on CSL.

Review Source

Nicholas H.  
Graduate Research Assistant  
Research  
Used the software for: 6-12 months

### "Great for Feedback"

January 25, 2019

4.0

I've had next to no trouble from this software. Need to make a survey? Look no further.

Pros

I enjoy how simple this software is to use. It is very straightforward and I had no issues creating effective surveys for feedback.

Cons

I always seem to think that any survey software would benefit from having some type of way to add further customization options, such as adding images, sound clips, or something along those lines. Not always necessary to make a good survey, but could definitely give a competitive edge.

Review Source

VR

Verified Reviewer  
Human Resources Specialist  
Warehousing  
Used the software for: 6-12 months

### "Very useful"

November 21, 2018

5.0

Pros

There are some incredible capabilities in this software. We have juggled through multiple survey software and this is arguably the best we've had. The capabilities are endless.

Cons

No real issues for me. I suppose it could take time to learn the software, but it is easily worth it.

Review Source

VR

Verified Reviewer  
nutritionist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "consumer research on the knowledge and appreciation of a new healthy food guide"

February 11, 2019

4.0

very customer friendly and quick service

Pros

very flexible (types of questions, adding options and images) the questionnaire was intuitive and easy to use

Cons

i have no negative aspects to mention...

Review Source

FC

Frédéric C.  
Manager Research & Expertise  
Non-Profit Organization Management  
Used the software for: 2+ years

### "The best I ever used"

January 22, 2020

5.0

Pros

Multi-lingual, easy, powerful, excellent reporting

Cons

Nothing to mention. I just proposed to develop multi-waves evolutions in the reporting (but helpdesk gave me a solution I'll try)

Review Source

kV

koen V.  
head of psychosocial aspects  
Human Resources  
Used the software for: 2+ years

### "Good quality, great support and flexibility"

February 27, 2019

4.0

Thanks to CheckMarket we have been able to set up qualitative and user friendly questionnaires that help us service our clients in a professional way

Pros

the software is trustworthy and flexible

Cons

takes time to find your way within the software

Review Source

fL

filip L.  
general manager  
Market Research  
Used the software for: 1-2 years

### "Top platform with top suppurt"

August 5, 2020

5.0

And if you have a problem, there is a fantastic help desk that you can always email and call. And they stay polite and patient, even you frequently have contacted them

Pros

Very user friendly and intuitive platform with a lot of possibilities.

Cons

Easy branching and extraction tools even for people like me who don't have a lot of programming skills.

Review Source

RT

Rik T.  
Marketing Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Great!"

June 28, 2017

4.0

Pros

There is so much to discover! A lot of potential! Especially in the automation of evaluations there's much more to discover. We keep using it more and more

Cons

Templating for surveys and mails could be easier. Customer support does help with this, but when you want to do it by yourself, you have to know a lot of code.

Review Source

NF

Nathalie F.  
Marketing en Communicatie Adviseur  
Government Administration  
Used the software for: 2+ years

### "Can't be anything else but positive. Perfect tool and even more perfect customer service."

June 2, 2017

5.0

Pros

Low costs, easy to use and great support within the tool and if that's not working perfect support from customer service. Very friendly and flexibel people.

Review Source

PD

Patrick D.  
coach customer connection  
Human Resources  
Used the software for: 6-12 months

### "User friendly and great customer service"

January 19, 2017

4.0

This tool gives you in a split of a second an overview of the results of the survey you launched. When you encounter a problem, a great team of reps takes care of a persistant follow-up and a tailored answer/solution.

Pros

User friendlyness and a great customer service

Cons

Building a survey is not always that easy and integrating data files needs good and accurate knowledge of the tool (e.g. abbreviations of the countries)

Review Source

VL

Virginie L.  
  
  
Used the software for: 2+ years

### "Good assistance & fast"

July 5, 2016

5.0

very fast; good quality of results; in case of questions : fast answers and very clear; tool easy to use

Review Source

TV

Tom V.  
Customer Experience Manager  
Chemicals  
Used the software for: 2+ years

### "Quick, easy and powerful, great service included!"

July 7, 2017

5.0

Pros

It is very easy to use the tool online. Survey's are set up in no time and if you do have some questions, customer support is very helpful and quick to give you an answer.

Cons

The graphical user interface (GUI) is not always as intuitive. Translations between survey languages is sometimes more laborious because they cannot be displayed alongside eachother.

Review Source

AK

Alucia K.  
Marketeer  
Media Production  
Used the software for: 6-12 months

### "Great surveytool"

March 13, 2017

5.0

Very easy to use surveytool with lots of options. We use CheckMarket for various surveys, from very simple to longer and more complicated. The tool is very easy to use and results are easy to analyse. Checkmarket enables us to do more research in less time.

Pros

Easy to use Friendly and helpful support

Review Source

CM

Catherine M.  
Principal Consultant  
Investment Management  
Used the software for: Less than 6 months

### "Multi-lingual software for global marketing"

July 29, 2020

5.0

I need to reach and report to a bilingual audience and that's the advantage of Checkmarket

Pros

set up with built-in words and phrases for french

Cons

It is not easy to use and unlike most of its competitors it doesnt' have lots of videos demonstrating techniques on the internet.

Alternatives considered

[XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/)[Alchemer](https://www.capterra.com/p/72549/Alchemer/)

Reason for choosing CheckMarket

Alexander

Switched from

[Novi Survey](https://www.capterra.com/p/93310/Novi-Survey/)

They changed their pricing structure

Review Source

NH

Nele H.  
Customer Research Manager  
Retail  
Used the software for: 2+ years

### "Checkmarket Review"

March 16, 2017

5.0

Checkmarket is a really "ready to use" tool with a fantastic support behind. We use the tool almost for all our customer research, from a small easy survey to a big and complex research project.

Pros

Easy to use, self explaining, support module

Cons

no idea

Review Source

WV

Wouter V.  
Project Officer  
  
Used the software for: Less than 6 months

### "Easy to use & good looking tool to contact group a of people (intern & extern)! Super Support Team!"

May 8, 2017

5.0

Pros

The service is incredible. The Product works very intuitive and looks good. Easy to use. Client friendly ..

Review Source

WR

Willem R.  
Youth Researcher  
  
Used the software for:

### "Good service, wide range of possibilities, easy to use graphic exploration of your temporary data"

February 11, 2016

4.0

Pro's: Good service, wide range of possibilities, easy to use graphic exploration of your temporary data. Very good integration with SPSS / CSV files. Excellent customer service and support. Cons: Graphic customizing possibilities could be a bit better (different knobs and buttons, use of buttons of your own, ...). The design and look is very cutting edge as for today.

Review Source

SG

Sara G.  
HR Business Partner  
  
Used the software for:

### "Easy to use for Surveys"

March 3, 2016

4.0

We are using Checkmarket for several years now and we are happy with the service. We receive immediately an answer from support, the follow-up well on our requests and the system is easy to use. We use however the system for a more complex purpose and this is not always ideal. the reports for example are not easy to adapt (i.e. the headings).

Review Source

MS

Marlène S.  
Recruitment manager  
Financial Services  
Used the software for: 2+ years

### "360° feedback Nagelmackers"

February 6, 2017

4.0

Excellent service, software easy to use, even without any experience. Helpdesk very Professional. Excellent price/quality.

Review Source

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