Who Uses This Software?

Our nearly one hundred years of experience serving the church, school and non-profit marketplace makes us stand head and shoulders above the competition. Do not settle for an online payment processor.


Average Ratings

1 Review
  • 3 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 1 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • NCS Services
  • www.ncsservices.org/
  • Founded 1915
  • United States

About e-Giving

Nobody does online giving like NCS Services. With nearly 100 years of service in the church and faith based community, let our extensive experience help your church lead the way in the modern age of giving. We are dedicated to serving churches and and their members celebrate their faith on a daily basis.Where others simply process payments, NCS Services provides all of its customers with a dedicated Customer Relationship Manager whose sole focus is to help increase donations.


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e-Giving Features

  • Campaign Management
  • Donation Tracking
  • Donor Database
  • Event Management
  • Gift Management
  • Grant Management
  • In-Kind Donations
  • Matching Donations
  • Mobile Donations
  • Online Donations
  • Pledge Management
  • Receipts / Statements
  • Recurring Donations
  • Volunteer Management

e-Giving Reviews Recently Reviewed!


Product good for the donor but not so much for the administrator.

Mar 07, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: As a donor, the software is easy to execute a contribution to my church for one-time payments or recurring gifts. There is an automated email to confirm the donation was successfully charged. I also like having access to the transaction history to see my prior gifts.

As an administrator of the program for my church, I like the automated emails and alerts. I also like the ability to email the enrolled users in one email. Having this program enables the church to collect payments for programs from participants who do not carry checks or cash and accomodates their preferred method of payment.

Cons: As a donor, there is no where on the site to request help/support. There is neither a place to read instructions nor is there an instruction that the user must contact the organization you are donating to for assistance.

As an administrator, the support is terrible. When we implemented the program 5+ years ago, we had a very responsive representative. Once that person left the company, there was no resource to obtain timely support. The company recently changed platforms and the migration was very frustrating for the administrator and users. We did not receive notification the change was occurring. Several donors' recurring gift schedules did not transfer to tge new platform which resulted in the organization losing regular gifts until the user could figure it out.

The data does not download to CSV as nicely as the old platform. Some data such as a date can be a date and many more charachters which hampers sorting etc.

My biggest dislike is that NCS does not support the user/donor. The model expects the organization to assist users when they trouble. Like many of NCS clients, we are a small church who rely on volunteers. My talent is not software support and thus I am at a loss at times when the donor is unable to log in.