TicketSource

5 / 5 290 reviews

Who Uses This Software?

Organizers of ANY size or type of event - in ANY size or shape of venue. Schools, Colleges, Clubs, Festivals, Theatres, Arenas, Charities, Churches etc... (No booking fee is applied to FREE events)


Average Ratings

290 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • TicketSource UK
  • www.ticketsource.co.uk/
  • Founded 2004
  • United Kingdom

About TicketSource

TicketSource does everything the leading paid-for systems do - for FREE. Whether you're selling 10 tickets or 10,000, we offer a feature rich system for online sales, reporting and ticket management. Every event is unique and our customisation options let you tailor the software to fit your own event needs. You can outsource your telephone bookings to our call centre, set up in-house thermal ticket printing, manage entry with ticket scanning, work from a seating plan - and so much more.


TicketSource Features

  • Barcode / Ticket Scanning
  • Box Office Management
  • Concessions Management
  • Customer Database
  • Event Management
  • Fundraising Management
  • General Admission
  • Kiosk Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • POS
  • Print-at-Home
  • Reserved Seating
  • Season Tickets
  • Ticket Brokering
  • VIP & Discount Tickets

TicketSource Reviews Recently Reviewed!

Very easy to use service - great support and reasonable fees. Sold over 2,000 tickets through them.

Nov 09, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of setup
Very helpful support
Quick reports that can easily be reviewed on a phone
Quick payment

Cons: Reports selection is poor. We were mailing our own tickets and to do the weekly mailing I had to download two reports into Excel, join using VLOOKUP and then manually check as the address report does not have the customer reference and if there are two people with the same surname the address reports sorts differently to the sales report.

Overall: The ability to easily sell tickets online

Helpful staff. Easy to navigate the site.

Nov 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I could do almost anything I wanted. Reports were easy to generate. It was extremely easy to make alterations to people's bookings, or recover customer details. I needed one phone call at the start just to sort a couple of minor things, then it was really easy!

Cons: I had no real issues. From initial set up, I was not sure how the ticket booking fee would work, but one phone call sorted it out.

Vendor Response

by TicketSource UK on November 08, 2017

Thanks for the review Peter, great to hear about your experience and that it was so smooth. And now you know we're always at the end of the phone if you need us!

My experience is entirely positive and with guidance from Ticket Source the software is easy to use.

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy to use both for the administrator and our audience, the staff at Ticket Source are friendly and helpful and the cash appears in our bank account within a few days for the concert.
For our customers who live a distance from the venue, it is so simple to book tickets on line.

Vendor Response

by TicketSource UK on October 26, 2017

Thank you for your review Keith, it's great to hear that the software is meeting your needs. If there is ever anything we can help with, please don't hesitate to get in touch.

Hassle free experience from start to finish.

Jul 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Once set up, this software takes most of the trouble associate with ticketing away. The interface is fairly self explanatory and if things do get confusing the help site is both intuitive and informative.
There was no claim process, as soon as the event was over funds were credited to our accounts and there was a full detailed report regarding every transaction.

Cons: The initial planning is a little long winded. I would like the ability to customise the seating plan layout further. There's nothing wrong with the current set up, I'd just like to be able to configure it to look like my theatre.

Overall: Took away the hassle of ticketing almost completely.

Vendor Response

by TicketSource UK on July 28, 2017

Thanks Phil, great to hear it's going smoothly for you. If you need any more assistance don't forget we've got a friendly support team waiting to take your call as well!

Really simple and cost-effective

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: So easy to use with lots of options to upload branding, download scanner apps etc if you want to go further. Also very reasonable fee per ticket and income was paid promptly.

Cons: Nothing to complain about! Interface is perhaps a little dull and could be more eyecatching, but then again it needs to work for a wide range of events.

Vendor Response

by TicketSource UK on June 12, 2017

Thanks for the kind words Bryony, we're glad we could provide you with the service you wanted. Don't worry about the interface, everything is being progressively updated to newer designs/technology.

Convenient, Useful, Easy to use.

May 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Useful reporting, quick and easy booking features and settings are easy to amend and use. Useful add ons such as wristbands and E-tickets, which is very helpful.

Cons: Not much in the way of 'cons'. I wish there was a summary sales report that broke the information down in one swift form. Including : Open Tickets, Sold, Comps, Unpaid.

Vendor Response

by TicketSource UK on May 08, 2017

Thanks for the review Will, if there's any way we can help or if you have suggestions for improvements - please don't hesitate to contact us!

Brilliant service and as a new customer I will be returning for sure

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Organised an " Audience with " Ticket Source were invaluable in making the event a huge success and as more people try the service this will become evident to them also .. thanks again

Vendor Response

by TicketSource UK on April 24, 2017

You're welcome Neil, glad the event was a big success. We look forward to working with you again in the future!

Ticket Source

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Used on line ticketing for the first time as an event organiser. Very impressed. Everything I wanted the software to do - it did! No customer feedback about the process but at least no customer complaints either.

Vendor Response

by TicketSource UK on April 10, 2017

No news is good news! But just so you know, we're as happy to handle your customers through our call centre as we are organisers. Quality Customer Service on both fronts is a very important focus for us.

Non-Profit Event Tickets-Winner Winner

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: TicketSource was easy to use from setup to cash out. I called support once and they were super helpful. The icons that I placed on our website were easy to use and attractive. This will be my go to program for ticket sales.

Vendor Response

by TicketSource UK on April 10, 2017

Glad to hear it, Kathleen! Thanks for the feedback.

User-friendly, pro quality ticketing site

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is comprehensively able to take care of all of my needs.

Cons: My previous criticisms were answered satisfactorily by customer services.

Overall: Ticketsource has all the functionality I could possibly want from a ticketing site, and is user-friendly to boot. I run uk based events and find it far superior to any other ticketing site I've used. The fees are reasonable, especially for higher priced events. Would thoroughly recommend.

Recommendations to other buyers: No... use it, it's great.

Vendor Response

by TicketSource UK on February 13, 2017

Great to hear that Mark - thank you for taking the time to publish your review.

Great - Great - Great

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use

Cons: Don't know any.

Overall: Amazing ease of use even for me - who can't even do Facebook - brillent customer service - value for money, I just wish infoind these guys earlier.

Recommendations to other buyers: Don't bother searching for another piece of software. This one does it all and so easy.

Vendor Response

by TicketSource UK on February 07, 2017

Thank you for taking the time to review us Anthony. Don't be so hard on your own tech skills, I'm sure we have employees that can't use Facebook either!

Amazing Doesn't Cover It!

Feb 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've used this company for the early stages., and it has just got better and better as time goes on. We've made some suggestions and seen them implemented which is great. Highly recommend this software to any event organiser.

Vendor Response

by TicketSource UK on February 06, 2017

Our organiser feedback has been invaluable. Thank you for contributing Lee, if you get any more ideas then please email them to: support@ticketsource.co.uk

Excellent ticketing experience for us!

Feb 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've just used ticketsource for our first event and it was a fantastic experience for our admin users and our clients using it to book the event. Easy to setup, simple to use and it has some great features too. The only two improvements I would suggest is with the free scanning app for iOS and Android where it was sometimes a 'hit & miss'. The other improvement could be with the 'refund' process where one can only refund in full and part refund requires ringing in to their support rather than having to deal with it ourselves online. But overall it was an excellent experience for us and we will certainly be using them again! Highly recommended!

Vendor Response

by TicketSource UK on February 03, 2017

Thank you for the suggestions Benoy, we're always looking for ways to improve our service and I've passed on the refund issue to Development for their roadmap. As for the scanning, if you could elaborate on the problem in an email to: support@ticketsource.co.uk then we'll take a look and see what we can change.

Excellent support from friendly team

Feb 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I use Ticket Source as I run the Box Office for a local amateur dramatics group. Whenever I have had any issues or queries and have e-mailed the support team, I have received immediate advice and in a language which I able to understand! Well impressed.

Vendor Response

by TicketSource UK on February 03, 2017

We're always happy to help Marian, thanks for taking the time to write a review.

Ticket Sales

Jan 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Ticket Source sells tickets for our Theatre alongside our own Box Office ,we find this works well for us as the tickets are paid for and the customers just pick them us on the night of the performance.

Vendor Response

by TicketSource UK on January 26, 2017

Hi Gillian, thank you for taking the time to review TicketSource. All the best.

REVIEW FROM THE ALBANY THEATRE, GREENOCK

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have used Ticketsource for a few years now and we are very happy with our experience with Ticketsource so far. Whenever an occasional problem has cropped up the staff have been very effective in assisting to resolve the matter in without delay. Keep up the goo work!

Vendor Response

by TicketSource UK on January 26, 2017

Hi Linda, thank you for your recent review. We're pleased to hear you're happy with TicketSource and that you have found our support team helpful as we always strive to offer great customer service. All the best.

EMG Ticket Sales

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Really good website for a range of seating plans with different prices. Also ability to set promo codes.

Vendor Response

by TicketSource UK on January 26, 2017

Hi Rachel, thank you for your recent review. It's great to read you've found the range of features helpful for your ticketing needs. All the best.

New user experience

Jan 19, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We do not sell a large number of tickets for our film club through the web but have found Ticket Source to be very useful for the members of the film club who want an online purchase. Reports are very efficient and timely to track sales. The website was quite easy to set everything up with a little bit of guidance from helpful staff there.

Vendor Response

by TicketSource UK on January 23, 2017

Hi Mike, thank you for your recent review. It's great to read that you've found TicketSource to be useful for you and your film club members. All the best.

Ideal solution

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are a small/medium community theater with a flexible performance space and seating layouts. Ticketsource has proved ideal for our requirements. Volunteer Box Office staff have found the system easy & intuitive to use for bookings and administrators have found the functionality equally intuitive. And it's free!

Vendor Response

by TicketSource UK on January 23, 2017

Hi Liz, thank you for your recent review. It's great to read that TicketSource has been ideal for your theatre. Lovely to hear that your team has found the system easy to use too. All the best.

Belvoir Players

Jan 17, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Comments: The one function that i believe is missing from the package is the ability to communicate effectively with our customers. We should be able to use the system and the data that is collected to communicate effectively with our audiences . Overall the booking system works effectively , the only issue we have is trying to to check the seats that are allocated by name and it is very difficult and long winded to establish this

Vendor Response

by TicketSource UK on February 03, 2017

Hi Shane, thank you for your useful feedback. We're pleased you've found the system to be effective for your needs overall. Did you know that if you click on the different sections (under Actions | Set Ticket Availability) and hover over your seating plan, you can see the individual bookings at-a-glance? For more information on this, please contact us via: support@ticketsource.co.uk All the best.

Excellent system and service

Jan 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The Helpdesk always responds promptly, and has either emailed instructions or led me through the process to resolve any problems I've had. Our ticket-purchasers say that the booking system is easy to use, and the telephone staff are always helpful.

Vendor Response

by TicketSource UK on January 18, 2017

Hi Dorothy, thank you for your recent review. We were pleased to read your comments about our team, as we always strive to provide excellent customer service to all our event organisers and their customers. All the best.

Amazing Box Office System!

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have used TicketSource for many years now, I have always found their customer service extremely helpful, the system is packed with great features and quite simply - it just works - very well!

Vendor Response

by TicketSource UK on January 18, 2017

Hi Paul, thank you for your wonderful review. It's great to have had you with us to see the system evolve over the years. We were delighted to read your comments about our Support Team, as we always strive to provide excellent customer service. All the best.

Consistent Great Service

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have always had brilliant service from TicetSource and I just wanted to say thanks for doing a great job.

Vendor Response

by TicketSource UK on January 18, 2017

Hi Lynn, thank you for your glowing review. It's lovely to hear that you've been pleased with the service as we always aim to offer excellent customer service to all our event organisers. All the best.

Thoroughly recommended - Great Customer Service

Jan 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I have been using ticket source very successfully for a couple of years now. I am a small business that runs small scale events.

The most important thing for me is the customer service. When ever I have had a problem, you can get quickly through to a very helpful, real person, who understands the system and is more than willing to listen to what you have a problem and comes up with the solution or answer to your issues. I would thoroughly recommend them.

Vendor Response

by TicketSource UK on January 18, 2017

Hi Sandra, thank you for your wonderful review. We were delighted to read your comments about our Support Team as we always strive to offer excellent customer service to all our event organisers. All the best.

Great to Sell Tickets

Jan 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: From beginning to end, I got great support from set up to end of performances, including my payment!! Very pleased!!

Vendor Response

by TicketSource UK on January 18, 2017

Hi Corinne, thank you for your recent review. We were delighted to read about your experience with our Support Team as we always strive to offer great customer service to our event organisers. All the best.

Great for independent events

Jan 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Used the site to sell tickets for my one time event in London. It was easy to use and the customer service was great. The fees are lower than other similar sites,
The only thing I would have wanted would be a choice to make the event site a lot more attractive. I will be repeating the event this year and will definitely be using this site again!

Vendor Response

by TicketSource UK on January 18, 2017

Hi Imoteda, thank you for taking the time to review TicketSource. It's great to read that you were happy with your experience of using TicketSource. With regards to branding your event page, did you know you can add your own event listing images and header/footer images? If you'd like more info about how to do this, please get in touch via <a href="mailto:support@ticketsource.co.uk">support@ticketsource.co.uk</a> All the best.

Easy to Use, very Professional Results

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: Ticket Source is ideal for my purpose to sell tickets on line for an independent musician. It gives our fans a great alternative method of ayment.

Vendor Response

by TicketSource UK on January 18, 2017

Hi Elaine, thank you for your recent review. We're pleased to read that TicketSource has been an ideal solution for your ticketing needs. All the best.

So glad we chose TicketSource

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: TicketSource offer a great service. We chose them because we operate reserved seating at several different venues and the programme allows you to create seating plans. All their staff are knowledgeable and helpful and don't make you feel an idiot! There is quite a lot to learn at first, but the it gets easier. We are now finding the reports on sales and who purchases very useful. Thank you TicketSource!

Vendor Response

by TicketSource UK on January 18, 2017

Hi Jane, thank you for your glowing review of TicketSource. It's great to read that you're happy with the system and have found our team helpful with any queries you have had. All the best.

Ealing Youth Orchestra

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We've been using Ticketsource for three years and have found it very efficient and easy to use. The numbers booking online have risen consistently.

Vendor Response

by TicketSource UK on January 18, 2017

Hi Christopher, thank you for your recent review. It's great to hear you've found our system easy to use for your ticketing. All the best.

So easy to use

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Perfect for small groups like ours. Enabling on line booking has been a real bonus for us. This has reflected in increased sales. Very easy to set up even for a complete novice.

Vendor Response

by TicketSource UK on January 13, 2017

This is the kind of situation we love to hear about - we've not just made your life easier but have increased your sales by offering more payment options! Thank you for the review Steve, the kind comments are always appreciated.

Excellent service

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We have been using Ticketsource for a few years now and, as well as the software working extremely well, the support from the staff is always second to none.

Vendor Response

by TicketSource UK on January 13, 2017

Hi Alan, Thank you for the review. We always appreciate the compliments - and I know the Support staff do too!

Ticket Source? 'May the Source be with you!'

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Just great. Soooo much easier to handle our box office. However would prefer instant notification of seats sold as we also sell them over the old telephonographic method!

Vendor Response

by TicketSource UK on January 13, 2017

Hi Richard, Thank you for the review, we appreciate the perfect rating you've given us and hope we continue to live up to that standard! If you'd like to integrate your own telephone box office sales, it's easy for them to use the in-house booking system to book tickets. This merges all your sales and prevents any issues with double booking. Or you're welcome to outsource it to our own call centre for free! We'll take all your bookings and queries, you can find out more on our brochure site: https://www.ticketsource.co.uk/

Does exactly what we want it to!

Jan 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Comments: This is my choir's first experience of selling tickets online. Other choirs on Twitter recommended Ticket Source, so we gave it a go - and it's worked really well.
If I'm looking for any criticism - maybe the display style could be modernised a bit?

Vendor Response

by TicketSource UK on January 13, 2017

Thanks for taking the time to review us Christine, it's always appreciated. We've got a pleasant surprise for you in the coming months, as we'll be rolling out the first phase of our mobile update for our site soon. Watch our blog for more details!

Easy online ticket sales

Jan 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Using Ticketsource has allowed us to expand into online ticket sales, which is not something we would otherwise have been able to do. The flexibility of charges (allowing a fixed charge, a percentage of the ticket, etc) allows us to ensure customers are not burdened with the complete cost of using the service.

Vendor Response

by TicketSource UK on January 13, 2017

That's great! Thanks Richard, glad you're loving the flexible pricing schemes we offer. We're always seeking new ways to add value to our services and love feedback from our Organisers. If you've any suggestions on how we can improve further, make sure to get in contact to let us know!

The Heron Theatre uses Ticketsource

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Ticketsource has proved to be an excellent ticketing process for a small rural theatre run entirely by volunteers. Most custmers find qthe online booking easy and Box Office staff have also learned the system quickly. Support when needed is very quick.
Highly recommended

Vendor Response

by TicketSource UK on January 13, 2017

Hi John, thank you for taking the time to support us by writing your review. It's nice to hear that your patrons are loving it too :) If you have any suggestions on ways we could improve our service or features - just drop us a line.

pretty good service

Jan 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Pretty easy to use once you delve into the programme, lots of options for information gathering which is useful, fairly dear I think though.

Vendor Response

by TicketSource UK on January 13, 2017

Thanks for the review Jo, great to hear you've gotten on so well with the system! If you're worried about pricing options, then we might have a surprise for you soon - watch the blog for more updates!

Simple and effictive

Jan 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: A simple system, ideally suited to a small amateur drama group, with limited human resource, expertise and money.

Vendor Response

by TicketSource UK on January 13, 2017

It's great that you're getting so much out of the system Dick, thank you for taking the time to write a review for us. We do appreciate your support!

Tickets with ease

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very easy to use Ticket source and get tickets. Very easy to call off reports and check sales as an administrator. I can highly recommend it.

Vendor Response

by TicketSource UK on January 13, 2017

Hi Pat, thank you for your review. It's great to read how easy you find using TicketSource and that you are pleased with how the reporting system is functioning for you. All the best.

Brilliant!

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Used Ticketsource for all our ticketing for past 3 years. Brilliantly designed, its ease of use both for the venue operator and online for customers is outstanding. Customer support is the best I've had from ANY software/IT supplier. In my years as a venue manager I've operated numerous ticketing systems including BOCS (!), Databox, ENTA, and others. Ticketsource is streets ahead of them all!

Vendor Response

by TicketSource UK on January 13, 2017

Hi Martin, Thank you for the kind comments - it's great to hear about your experience, especially when it comes to our Customer Support. I've passed your comments on to our Support team as I know it means a lot to them too. We look forward to working with you for many years to come.

Excellent system

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: Have used this system for 9 months now and find it very efficient and easy to use. The customer service is excellent and I would recommend it to anyone looking for a good ticketing system.

Vendor Response

by TicketSource UK on January 13, 2017

Hi Deborah, thank you for your recent review. It's great to read that you're finding the system easy and efficient to use. We were delighted to read your comments about our Support Team too as we always strive to offer excellent customer service. All the best.

Searching in TS is rubbish

Jan 12, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I just searched for classical music events near Chester in the NW and came up with lots of opportunities to jump in a swimming pool in Huddersfield!! Even giving a venue still led me to the splash pool!

Vendor Response

by TicketSource UK on January 13, 2017

Hi Berkeley, thank you for your useful feedback. The release of our overhauled search engine is imminent. Watch this space!

The Comedy Clubhouse

Jan 12, 2017
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Comments: The purchase process is cumbersome for our patrons. The site hangs at the point of purchase locking up tickets at the worst time as people make multiple attempts. Many, many, many fields and dates reflect London standards and not the US. Specifically, reporting draws inaccurate information because it will juxtapose the month and day. So will searching. Great features, good pricing, but a very buggy platform.

Vendor Response

by TicketSource UK on January 13, 2017

Hi Mike, thank you for your useful feedback. We¿re always looking for opportunities to improve our service. If you¿re able to provide us with specific examples where you feel the service is underperforming then please drop us a line via our <a href="mailto:support@ticketsource.co.uk">Support Team</a> and we¿ll be happy to review the issue. All the best.

Greta customer support!

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The customer support is great! - I made a few errors/needed help a few times. I rang the helpline and spoke to someone every time who talked me through any problem without being patronising to a noncomputer person! I have now used ticket source for 2 events (Musical Theatre shows.)
I will be using the site again and recommend it to everyone I know! - Thank you.

Vendor Response

by TicketSource UK on January 13, 2017

Hi Jennifer, thank you for your recent review. We were delighted to read your comments about our Support Team as we always strive to offer excellent customer service. And thank you for recommending us too! All the best.

Couldn't ask for more!

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: An absolutely TOP QUALITY company - have been using TicketSource for around 6 or 7 years now and have watched it grow and evolve. If I have had any queries or issues, their customer service has always been absolutely brilliant and it's great to see the features and options grow and grow.

Vendor Response

by TicketSource UK on January 13, 2017

Hi Chris, thank you for your glowing review. We're delighted to have had you with us over the years to see the system grow. It was lovely to read your comments about our Support Team too as we always strive to provide excellent customer service. All the best.

Very Easy to Use and Comprehensive Package

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Cannot praise this software enough. Have used for three years - (15+ shows).
Bookings are up and direct internet bookings are growing.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Peter, thank you for your recent review. It's great to read how easy you find the system to use and that customers are enjoying the convenience of booking online. All the best.

Great website support

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Ever patient and helpful support staff, online how to guides and easy to follow directions. Thank you ticket source staff

Vendor Response

by TicketSource UK on January 12, 2017

Hi Pauline, thank you for your recent review. We were delighted to read your comments about our Support Team as we always strive to offer excellent customer service. All the best.

Ticket source helps small promoters

Jan 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: In general ticket source is easy to use, but putting information about up coming shows on the site can be quite laborious with a lot of repetition between shows . Once this part is done, the rest is easy

Vendor Response

by TicketSource UK on January 12, 2017

Hi Juliette, thank you for taking the time to review us. We've tried to speed up the monotony with the 'copy' feature that lets you copy and edit an existing similar event. But I'm glad TicketSource is making your life easier in all other respects.

The best move we've ever made

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We took the decision to go with ticket source a few years ago and have never looked back since. Professional in every aspect and so easy to use. We don't yet use the "Scan" feature (as we haven't really needed to) but i can imagine this being a real winner with bigger events.
The report facilities are also fantastic. Never had any problems whatsoever and I would recommend TicketSource to anyone...!

Vendor Response

by TicketSource UK on January 12, 2017

Thanks Shaun, it's lovely to see someone as enthusiastic about our features as we are. If you have any suggestions for features or improvements you'd like to see, get in touch with us!

Ticketsource

Jan 12, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Good over all experience.....Can be a little fiddly and a touch expensive for small groups.....But you do get great service and help for that cost.

Vendor Response

by TicketSource UK on January 12, 2017

Thanks for the review Carl, always great to hear feedback from our Organisers. If you've got any suggestions for how we can improve the system, please do let us know! We're always eager to gather new ideas from our clients. Email us on: support@ticketsource.co.uk

Great work all round!

Jan 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Fantastic service with a sensibly designed and easy to use the system. Excellent re-tweeting as well much appreciated.

Only small suggestion for improvement would be the ability to edit multiple items (for example if you want to change the pricing of a category being able to do this in one rather than go through each date and change).

Otherwise brilliant!

Vendor Response

by TicketSource UK on January 12, 2017

Hi Kat, thank you for the review. We've had a few requests for this feature and it is something we can do on your behalf if you've a large (10+) number of events that have to be changed at the same time. If you've any other suggestions on how to improve your experience, do send us an email and we'll make sure the development team hear about it: support@ticketsource.co.uk

Sunart happy

Jan 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: I have always found TicketSource easy to use and navigate. Customers also find it easy and on the few occasions I've needed support it's always been there.

Vendor Response

by TicketSource UK on January 12, 2017

Thanks Eoghan, I'm happy your customers are finding it as easy as you are. If you have any feedback on the system that might contribute toward the development of new features or the revamping of old ones - then get in touch and let us know!

Great website and great customer service!

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Always so good on the phone and taking time to help you if you have specific requirements/setting for your event. Love the overall use of the website!

Vendor Response

by TicketSource UK on January 12, 2017

And we're always happy to help, Eliza. If you've got any suggestions on how to improve the system - we'd love to hear them! Just email us on <a href="mailto:support@ticketsource.co.uk">support@ticketsource.co.uk</a>

Warminster Athenaeum Centre

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Superb support and it's easy to setup events while keeping control of every aspect of adding events or differing leves of pricing and even hidden discounts if you need that option.
It is worth getting to know the FAQ section as all the answers are in there.
You will go a long way to find anything as good as this .

Vendor Response

by TicketSource UK on January 12, 2017

Cheers, Keith. And we're always happy to chat too. Thank you for taking the time to write a great review!

Black Dog Days gig

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I had spent ages trying to work with MusicGlue, but found it very difficult to get exactly what I needed. Eventually I gave up and tried TicketSource as a last resort, not expecting to solve the issues I was having. I was amazed at how intuitive TicketSource was. I had spent literally days toiling with MusicGlue, but I set up my TicketSource event and started selling tickets within a couple of hours! I will definitely use TicketSource for all my events in the future and would recommend TicketSource to anyone.

Vendor Response

by TicketSource UK on January 12, 2017

Thanks for the comparison Bob, it's great to hear about positive customer experiences like this. We've always aimed for a cost effective, easy to use product and thanks to reviews like yours we know we're on the right track!

TS Review - Brewhouse Theatre, Taunton

Jan 12, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Customer Service staff are always extremely helpful and knowledgeable, keen to help and responsive to our issues.

The software is easy to use for our box office volunteers, the only drawback is the limited reporting features. Our Chief Exec would love a system that allows more analysis of sales, demographics and sales patterns...

Vendor Response

by TicketSource UK on January 12, 2017

Thanks for the great feedback Alan, I've passed your comments on to our Development team. We're currently looking at a revamp of the reporting system and if you have any specific requests aside from the ones you've mentioned - we'd love to hear about them!

We are a charity who doesn't use TicketSource much but when we have there have bee no problems.

Jan 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We only use TicketSource for selling tickets to events. These are fixed price entry tickets so have never used seat allocation systems, graded ticket costs etc.

On the occasions we have used it the system has not let us down.

Vendor Response

by TicketSource UK on January 12, 2017

Cheers for taking the time to write a review Kate, I'm glad everything is going smoothly on your end. If you have any questions, do feel free to contact our Support team

Chichester Cathedral

Jan 12, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Following the closure of our in-house box office, we needed to find a reputable ticket agent that could offer a cost-effective ticketing solution and whose software was continually updated in line with developing technologies.
Ticketsource provides all this.
The website and back office is very easy to navigate. Purchasing and selling tickets is a quick and painless process, and the software design very user-friendly.
The software provides real time reporting and the provision to sell tickets in-house when required.
The customer support is outstanding. Issues are resolved immediately and instruction when given is systematic, clear and precise.
I would recommend Ticketsource to any event organiser.

Vendor Response

by TicketSource UK on January 12, 2017

Thanks Kay, that's a great review. Hearing how much easier it's made your job is exactly why we're so driven to make TicketSource the best choice on the market. Cheers!

Haddo House Choral and Operatic Society

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: As a new user I found the whole package very easy to use and straight forward. When I needed help over phone the response was quick and very helpful. It seems ideal for our purpose.

Vendor Response

by TicketSource UK on January 12, 2017

Thanks Christopher, I'm glad to know we were able to help you out in a timely fashion and I know our Support team are very grateful for the compliments. If you have any suggestions for ways to improve the system, then get in contact with us and let us know: support@ticketsource.co.uk

Outstanding piece of kit

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: This is the first time we haver used Ticket Source for our dance productions and we will certainly be making you guys our no 1 source for selling tickets.

Not only is the functionality very good, but its very easy to use too!

I had to call the Customer Service line a number of times and each time the service was superb. Every team member was professional, knowledgeable and very patient! Well done Team Ticketsource!

Vendor Response

by TicketSource UK on January 12, 2017

We're always glad to help Sue - thank you for the positive feedback. We look forward to working with you again in the future ¿

Superb UK based Ticketing company

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We run a 50 event community arts festival and avail ourselves of their free service. They have listened when we say we would like new features, their UK based helpline is prompt and speaks everyday language that is easy to follow. Thank you for making our events go so smoothly

Vendor Response

by TicketSource UK on January 12, 2017

Thank you for your feedback Jonathan, both to our Development team and on Capterra. We're always receptive to new ideas and love it when your Organisers feel more involved.

Good helpdesk

Jan 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have had to call the helpdesk once or twice, and they are always sympathetic and as helpful as they can be.

Vendor Response

by TicketSource UK on January 12, 2017

Glad to hear you're happy with our service Liz, it makes it all worthwhile ¿

Nailsea Community Christmas Fair skate rink tickets

Jan 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Some people thought we were wrong to sell our tickets online - it was the best decision, relatively straightforward but from the organisers point of view, easy and less time consuming.
We had a few issues setting out the different times and numbers - for example the penguins for little people and the disabled chairs - and have learned a lot for this year.
Yes, we will use them again - we now know where to get support and help.
The tickets looked lovely - we got them sponsored which helped towards the cost...2016 learning groove, 2017 learned!
Thank you TicketSource.

Vendor Response

by TicketSource UK on January 12, 2017

That's great to read Carol, thank you for taking the time to write your review. We've worked hard to find new ways in which Organisers like yourself can customise their experiences - and I'm glad the custom ticket stock was something you loved. If you have any other ideas for the future, do let us know!

Charing Players

Jan 12, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I did have some problems inputting the details of our production but I am of an age where technology is not second nature. However the previous administrator rang you and got everything sorted.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Valerie, thank you for your review. It's great to hear that everything has been sorted now. All the best.

General review

Jan 12, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: The customer support was great, I especially liked the fact the team could view how I had set up our event page and provide step by step advice. The FAQ's on the website were helpful too.

I often found it difficult to find the right set of data and became confused at times when trying to understand the difference between two data sets eg. sales report, the front of house report, price category report etc. However, whenever I had a query, customer service was always available to take my call.

One suggestion for improving the system would be to have a function where customers who buy tickets can be directed to share their purchase on Facebook or Twitter.

Vendor Response

by TicketSource UK on January 12, 2017

Thanks for the review Hannah, it's great to hear how you've made use of so many free features. We've actually had the ability for customers to share their purchases implemented for many years! When the booking is completed, we present them with three social media options (Twitter, Facebook and G+) to encourage them to share with their friends. If you'd like to learn more about our purchasing features, feel free to chat to one of our Support team and they'll walk you through the process.

New user of the Ticket Source system

Jan 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We had to set up our own system in late summer following the closure of our previous outlet and as Ticket Source had come highly recommended to us by a smaller user we decided to try it. The system is easy to set up, even for the complicated ticketing systems we need for some venues. Once in place, it is easy to adjust and, more importantly, our end users find it easy to use. The reports are excellent and one key area we have never been able to look at in detail before is our marketing. We are now able to target the right places for marketing our events to ensure maximum take-up of tickets. Overall we are very happy with our first few months of using Ticket Source

Vendor Response

by TicketSource UK on January 12, 2017

That's a great review Alison, thank you for sharing. We're always eager to hear feedback and if you've got any suggestions on features you'd like to see - feel free to let us know!

A good experience

Jan 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: First time use for us. Really good personal technical support. Don't change it!!
We had been looking for this type of service for some time. One are that could be better is the pre-population of the database with member data. This is a small point overall

Vendor Response

by TicketSource UK on January 12, 2017

Don't worry Graham, we're never planning to change our Support services. Not when they earn us great reviews like this one ¿ If you'd like to upload your own member database, we've recently added this feature! https://www.ticketsource.co.uk/blog/import-your-customer-list-with-ease

Good but customer service could be improved.

Jan 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: I find you site easy to use once you know what you are doing but it would be nice if there is a guide on how to use Ticket Source. If there is already one, I couldn't find it so you might want to make it easily accessible especially when people first sign up.

Also, the charity I work for doesn't have a credit card so it's a bit more difficult for us to get the ticket paper. We can get it but only by ringing up and asking for an invoice. I did this but no invoice came so I had to chase it, which just added time onto my busy plate.

Vendor Response

by TicketSource UK on January 12, 2017

Thanks Annabelle, that's great feedback. We do have some tutorials available but we'll have to see how we can promote them better. In the mean time, we're always happy to walk you through any aspect of the system you'd like to learn more about. Get in touch via email, live chat or over the phone and we're happy to assist you. Our Support team is full of event experts and you're always welcome to draw upon them if you have a question!

Ticketsource

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: A very simple to use system, events are easy to set up, the tickets look very professional and the report functions are very useful.

Vendor Response

by TicketSource UK on January 12, 2017

Thank you for taking the time to review us Sophie, glad to hear you like the system. Cheers!

An easy service to use

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is a really easy service to use and we have noticed over the last 2 years more of our customers using the booking service.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Fiona, thank you for your recent review. It's lovely to hear how easy you have found the system to use and that more of your customers are enjoying the convenience of booking online. All the best.

A great ticketing company!

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is the second time we have used TicketSource and this time round it has been great! Last year we had a couple of problems that didn't help the way we handled our tickets but we went back with ways of how they could improve and their technical team worked together to help us. With their help we were able to sell our tickets with no problems at all. The back of house system worked really well for us, as a company we sell lots of different ticket types and its important to be able to pull off reports, check customers details and doing this with TicketSource was very easy. If we had any questions or were struggling to set up the event the customer support was brilliant and very helpful! As we are a seasonal event we only use TicketSource for a certain amount of time but we will certainly be returning to use them again. Highly recommend!

Vendor Response

by TicketSource UK on January 12, 2017

Hi Rihanon, thank you for taking the time to review TicketSource. We were delighted to hear that the problems had been resolved in order for you to be able to use the system with ease. It was lovely to read your comments about our Support Team as we always strive to offer excellent customer service. All the best.

Excellent Customer Service. Always polite and willing to help.

Jan 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Would be helpful if box office stayed open until the start of the performance to cope with people coming in the door.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Molly, thank you for taking the time to review us. If you'd like to sell tickets up to the moment, then it's possible to set online ticket sales to go off as soon as 1 minute before an event is due to start. This allows customers waiting in line to use our self-service portal to receive an email or SMS text ticket for the performance. If you'd like assistance finding and using these settings, contact our Support team and they'll be happy to assist you. https://www.ticketsource.co.uk/contactus

Excellent ticketing system

Jan 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I've used this system both as a buyer of event tickets and as a manager selling tickets for a show. it's a simple, easy-to-use system which works really well. the set up process takes no time and it's designed to be accessibly to even informal settings like a family garden party. Fantastic and supportive staff check that you are doing OK. I recommend them highly.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Hilary, thank you for your recent review. It's great to hear how easy you have found using the system, and that you've experienced both sides of it as an event organiser and as a customer. All the best.

Great service

Jan 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is an easy to use service which supports our need to sell tickets at a variety of Venus. Ticketsource provide fantastic, responsive customer service.

Vendor Response

by TicketSource UK on January 12, 2017

Thanks Beth, it's great to know it's working out so well for you. And we're always happy to help if you have any questions!

Does what it sets out to do! Professioanalise your ticket selling.

Jan 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Has made our ticket selling so much easier and helped to increase our sales. We rarely sell tickets on the door any more. Highly recommend this software.

Vendor Response

by TicketSource UK on January 12, 2017

Thank you for the positive review Richard, great to hear it's been so successful.

Harlow Chorus Concert Ticket Sales

Jan 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Ticketsource is, on the whole, easy to use in order to add concert details and update any changes to details as necessary. I'm not so happy with the recently slightly changed formats of the Daily Summary sent by email but am getting used to that. If I've encountered any problems, technical or otherwise, customer support is excellent - helpful, speedy and efficient.

Vendor Response

by TicketSource UK on January 12, 2017

Thanks for taking the time to write a review Kathleen. I'm glad you're happy with the system. If you could contact us about the Daily Summary changes that would be helpful as we haven't made any changes in a long time and would love to know what the issue is! It may be we can help you out.

An excellent service.

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Ticketsource provide an excellent service. The software is easy to use, and ticketing can be set up quickly for an event. Customer service is first class and the charges are reasonable being based on the value of the tickets sold.

Vendor Response

by TicketSource UK on January 12, 2017

Thanks for the compliments Eric, they're always appreciated. It's nice to hear everything is going so well.

Making Ticket Management Easy

Jan 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality

Comments: We have been using the system for nearly a year to keep a track of our school performances. The system allows us to know exactly how many people we are expecting with ease. No more sitting for hours making paper tickets that are then binned.

Tickets can be allocated seating or non- allocated, Tickets can also be scanned in on the night which is great for generating a fire register.

Great system, and we shall continue to use it for the foreseeable future.

Highly recommended

Vendor Response

by TicketSource UK on January 12, 2017

Thank you for the positive comments Darren, we hope you'll be with us for many years to come!

Excellent free ticketing for small venues

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: We have increased our ticket sales since we started using TicketSource. It's very easy to use and our customers appreciate being able to buy tickets at a time suitable to them

Vendor Response

by TicketSource UK on January 12, 2017

Thank you for the review, we're glad your customers are finding it so convenient!

Ticket Source - Burgess Hill Girls School

Jan 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Quick and easy way to setup and repeat regular events. Simple layout with password control where necessary.

Good statistics and reporting.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Tim, thank you for the compliments. It's great to hear your feedback.

Ticketing made easy

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Every feature we required, easy to use interface and guidance, fast site, great pricing, nice looking front end for customers.

Vendor Response

by TicketSource UK on January 12, 2017

Thank you for the review, we always appreciate the feedback on our features.

Overall Very Good

Jan 12, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The website is easy to use and offers a comprehensive range of features. Some of our customers struggle to buy tickets when accessing the website from certain devices, though. It would be really helpful in it could be possible for customers to buy tickets from mobile devices as well as desk tops. It would also be helpful if we could arrange refunds when necessary, rather than having to email for support.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Mark, thanks for taking the time to publish your feedback. You'll be glad to know we're working on a new mobile friendly design - this will be rolled out in phases so watch the blog for updates! If you'd like to refund a ticket, it's already possible for you to do this from the back office. You can read how to do so here: https://www.ticketsource.co.uk/kb/managing-bookings/refund-a-booking Let us know if there's anything else we can assist you with.

New user who could not be more pleased.

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have recently started using Ticketsource and could not praise them highly enough.
From first contact they have been patient and supportive answering my endless questions. The product is easy to use for both myself and my clients. The functionality is great offering clear reports for FOH and finance.

In a word, perfect!

Vendor Response

by TicketSource UK on January 12, 2017

Thanks for the great review James, it's lovely to hear you're getting so much out of the system.

Makes my life so much easier

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Prior to ticket source I would have to process cheques and cash for courses and events. Now ticket source looks after the payments life is so much easier

Vendor Response

by TicketSource UK on January 12, 2017

We aim to please ;) Thanks for taking the type to write out your feedback!

Melbourne assembly rooms

Jan 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: could do with some training on ticket source as I am sure I don't use it to the full capacity, I am sure that the marketing options would be of use to us.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Andy, I've passed your request on to the Support team and we'll be in contact soon to arrange a walk through of our marketing features. We've also got an online knowledgebase you can consult here: https://www.ticketsource.co.uk/kb/ And thanks for the review, good to know you're getting on so well with the system :)

Great App, Easy to use.

Jan 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The app seems to drain device power at an incredible rate. But other then that a great app. Was very impressed with all the features, being able to sell your own tickets and having them all on the same spreadsheet for ease and speed front of house. Back of house reports were quite comprehensive for what we needed them for.

Vendor Response

by TicketSource UK on January 12, 2017

Hi Marc, thanks for the great review! Sorry to hear your phone struggled. Unfortunately, using the camera does tend to impact battery life. That's why we provide our own professional scanning kit for hire - charged and pre-configured for your events. If you'd like to know more, you can find details here: https://cdn.ticketsource.co.uk/docs/pdf/TicketSource_Scanner_Kit_Hire.pdf

Taking the stress away

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customers tell us that it's easy to book online through ticket source. I love the daily updates - we know if we have to market more urgently. Also, we have a database for customers who book and this is helpful.

Vendor Response

by TicketSource UK on January 12, 2017

Thanks Helen, glad to know your customers are as happy as you are with the system :D

Live Music!

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I've been using Ticketsource for nearly four years with a Live music project in the Yorkshire Dales. the system allows multiple venues to be stored so setting up a gig is as simple as copy event and change the band name. I use a bar code scanner at event which makes entry easy and looks awesome. most of my guests just use the home printed tickets and the system alerts if someone tries to cheat. Support is great, but hardly had had to use it. it works best with wifi access at the venues but can be ran off line if down loaded once online ticket sales close. A great advantage it that cash sales pre event can be entered free of charge for those guests without internet. The only disadvantage is the sales payment is not made until the Wednesday after a weekend event which effects cash flows if you have a expensive band to pay on the night. In conclusion its a fab system which is easy to use and sell tickets online, hopefully I will be using Ticketsource for years to come.

Vendor Response

by TicketSource UK on January 12, 2017

Thank you for the in-depth review! It's great to hear your feedback on our features. If you've any suggestions for the future, do feel free to send us more to: support@ticketsource.co.uk

Great resource!

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy and such a useful way for us to run our box office needs, glad we discovered it and will continue to use for all our shows

Vendor Response

by TicketSource UK on January 12, 2017

Great to read your feedback Geraldine, and thank you for the positive comments.

TicketSource for an Amateur Orchestra

Jan 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We at Havant Orchestras and several other local ones use TicketSource as an on-line platform for ticket sales. Once a venue is set up on the software it takes less than an hour to enter the details for a new event there. The takings from TicketSource sales have always come through to our bank account within 2-3 working days after a concert.St

Vendor Response

by TicketSource UK on January 12, 2017

Glad to hear both yourself and the other local organisations are getting on so well with the system Stuart. Thanks!

Great piece of software

Jan 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: After a quick call to Customer Support, was up and running. It keeps track of all your sales and provides any report you can think of. Scanning tickets in was a doddle and the whole process gave us a professional appearance to the audience. Without doubt, we will be using the system for our next event.

Vendor Response

by TicketSource UK on January 12, 2017

Congratulations on your first event with us, Vince! Good to know you're making good use of our free Support and thank you for the positive review.

Great all round

Jan 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I really like Ticketsource, and find it very functional and user-friendly. Two improvements I'd suggest:
1. It can be difficult to get the FOH report to the venue. An emailable PDF would be ideal, rather than having to print stuff from screen.
2. It would be good to have a secret ticket link function, where you can sell tickets at a discounted price, but have them invisible to regular punters. We find that having a password-protected cheaper price is annoying to full-price customers, so we'd rather it was invisible to them.

Vendor Response

by TicketSource UK on January 12, 2017

Thanks for the feedback Mark - always great to get new ideas for improving the system. I've handed your comments over to our Development team and they may be in touch soon!

The best in the business

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: A few years ago we reviewed all the options and choose TicketSource as the best. Since then they have grown and we continue to be confident we made the right decision.

Vendor Response

by TicketSource UK on January 12, 2017

Glad you're happy with your choice Tim, we're proud of our system and comments like yours help us know we're on the right track.

Ticketsource free a k

Jan 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support

Comments: Good app used lots of times now has made a lots earlier now to sell tickets online as well at the ventue

Vendor Response

by TicketSource UK on January 12, 2017

Thanks for the review Linda, great to hear our app is working out well for you!

We Learned Along The Way

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money

Comments: We use the facility for an AmDram group of volunteers. A way of capturing sales by credit cards. I have learned to reserve tickets until paid for rather than issuing them as sold. It helps massively at the box office for the person to know who to collect money from 'on the door'. But we would highly recommend the service as easy to set up, easy to use

Vendor Response

by TicketSource UK on January 12, 2017

Thank you Rick, great to know you're finding Reservations an easy and productive process. If you've any questions on how you could use the system better, feel free to contact our Support team.

Doncaster Little Theatre

Jan 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Ticket Source is easy to use and understand. The instructions on each section are clear and using the booking software is easy

Vendor Response

by TicketSource UK on January 12, 2017

Thanks for the positive feedback Heather. We really appreciate it :)

Great site!

Jan 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: Such a great site to use, easy to navigate and easy to sort ticket sales out. Also very prompt with payments after.

Vendor Response

by TicketSource UK on January 12, 2017

Love the positive comments Joe, we do aim to please! Thanks for taking the time to write out your feedback.

TicketSource is a great solution for semi-pro events

Jan 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Over the years I've used several websites to provide ticketing for small scale events I've been involved in. TicketSource is by far the best solution. The interface is fairly intuitive. Creating new events, for a play with numbered seating, a cinema screening or a poetry event with more casual attendance was straightforward and the results were attractive. It was easy to interface the site with our theatre website via HTML code. It is also excellent for filtering the customer data for marketing purposes.

Vendor Response

by TicketSource UK on January 12, 2017

Great review Gareth,thank you for going in-depth into the features you used. We've worked hard on our free features and it's great to hear from an Organiser that can compare them with other companies.

great overall but room for improvements

Jan 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Great back end functions etc but interface is a little ugly especially on mobile devices. Wish could bulk update events, i.e. if change general terms and conditions, it's very painstaking to indiv modify each upcoming event. We really use the public facing ticket remaining function, it would be great if this was visible on mobile view and not just desktop.

Also mobile view doesn't work if trying to refund a customer, the boxes all overlap so you can't click them to check bookings. this would be handy when checking a booking at the box office where we don't have a PC.

if you add an extra date to an event which is already on sale, you want to copy it to keep all the info.. if you copy it , there is no way of indicating which is the copy (to then change the time and date) it's way too easy to change the time and date of the original event that already has tickets attached so involves lots of going back and forward.

Vendor Response

by TicketSource UK on January 12, 2017

Thanks for taking the time to add your feedback Amber, it's always great to have suggestions on what to improve next. I've passed these comments on to our development team to review. You'll be glad to know we're already working on a full mobile site re-design that will be rolled out in phases. Watch our blog for updates!

Very helpful and supportive customer service.

Jan 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I had to cancel an event last year and it was made so easy by the way everyone just received their payment back.

Vendor Response

by TicketSource UK on January 12, 2017

Thanks Melanie, glad to hear it's worked out so well. It's nice to know we've taken some of that stress out of your life :)

Penarth Operatic & Dramatic Society

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As a society we started using TicketSource a few years when we started our website.
We were told about it by another local company ( Concept Players ) and I was charged with finding out what they could for us. I went to the website and the site was simple and informative and within minutes I had all information for me to advise the committee about it. The commttee deceided to use them and I was instructed to to go ahead and I then went back to the website and within minutes I had arranged an account and it did not take long to get our tickets online. The tickets sell well and we can get all the information about our ticket sales and at the end of the sales period the money is transfered to our bank account with no fuss.
It would be fair to say that they offer a first class service with no fuss and if you need any help then it is only an email or phone call to get it sorted.

Vendor Response

by TicketSource UK on January 12, 2017

Great review Michael, thank you for taking the time and sharing your story.