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TicketSource

TicketSource

4.8 (451)
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Recent review

"TicketSource"

5.0

Zoe G. - Events CoordinatorSeptember 26, 2024

STARTING PRICE

Not provided by software provider

Free Trial
Available

EASE OF USE

4.6/5

Based on Capterra user reviews

TOP RATED

2024  Shortlist Badge

What is TicketSource?

TicketSource is a free, professional-level online ticket sales system that’s incredibly easy-to-use and affordable to all. Promote, sell and manage any event in any venue. We’ve been in your shoes, experienced the same ticketing challenges and scaled the same ticketing peaks, so we’ve designed our ticketing system to be simple, cost-and-drama-free, basically, we get it.

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TicketSource Integrations

Compare with a popular alternative

TicketSource

4.8 (451)
TicketSource

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Not provided by the vendor
USD $39.00
Per Month
Starting Price
Free Version
Free Trial
Free Version
Free Trial
Pricing Options
56
89
Total Features
2
0
Total Integrations
4.6 (451)
4.8 (749)
Ease Of Use
4.7 (451)
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Value For Money
4.8 (451)
4.8 (749)
Customer Service

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Key user insights about TicketSource

Based on of verified reviews collected between October, 2014 and September, 2024
avatar 1

Event ticketing

Based on 267 reviews
Users find TicketSource to be an excellent tool for managing event ticketing, appreciating its ease of use and flexibility. They highlight the platform's ability to track ticket sales, customize event details, and facilitate both online and in-person transactions, which simplifies the overall event management process. Additionally, reviewers commend the professional appearance of the tickets and the absence of booking charges for free events, making it a cost-effective solution for various types of events.

Customer service

Based on 62 reviews

Reviewers consistently praise TicketSource for its outstanding customer service, noting the helpful and responsive support team. They appreciate the ease with which customer data can be managed and filtered for marketing purposes, enhancing their overall experience. Users also highlight the convenience of having a dedicated helpline and the positive impact this has on their event planning and execution.

Pros

  • Useful reporting, quick and easy booking features and settings are easy to amend and use. Useful add ons such as wristbands and E-tickets, which is very helpful.

  • Always so good on the phone and taking time to help you if you have specific requirements/setting for your event. Love the overall use of the website.

  • This is an easy to use service which supports our need to sell tickets at a variety of Venus. Ticketsource provide fantastic, responsive customer service.

  • The promptness after the event at getting details of our overall sales and income was superb. I cant praise Ticket source enough.

Cons

  • I wanted to change the time that sales could run to - couldn't find it on the evening of my event, so may have lost sales.

  • We usually have the same problem but the slider bar allows us to scroll down - annoying but not a show stopper. Also could do with a mobile compatible version of the website.

  • Faultiness of charger then completely denied by customer service, will not be using ticketsource again, is ridiculous after they made around £1300 from the event.

  • As a small organisation we pay 10% extra for the service which we make the customers pay.

Most Helpful Reviews for TicketSource

Verified Reviewer
Director
Arts and Crafts, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 2, 2022

"Ticket source"

Overall: Very good.

Pros: Support from Ticketsource for season tickets

Cons: Nothing that I can think of apart from the detail required in this feedback

Vendor Response

By TicketSource UK on March 4, 2022
Thank you very much for taking the time to leave your review. All the best.
Zoe G.
Events Coordinator
Entertainment, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 26, 2024

"TicketSource"

Overall: Fantastic service - polite and friendly

Pros: Great, fast, polite service. Customers are happy too.

Cons: I don't think there are any cons to ticketsource

Alternatives Considered: Zoom Events and Webinars
Reasons for Choosing TicketSource: I have no idea of the reasons why, I didn't investigate
Joseph J. avatar
Joseph J.
Conservator
Museums and Institutions, 501-1,000 employees
Used the software for: 6-12 months
Overall Rating
2.0
Ease of Use
3.0
Features
3.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
October 27, 2023

"Fine"

Pros: used for an event last year, was fairly average

Cons: Not as good as other event management tools

Vendor Response

By TicketSource UK on October 31, 2023
Hi Joseph, thank you for sharing your experience of using TicketSource
Gareth J.
Rear Commodore
Leisure, Travel & Tourism, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
July 23, 2024

"Easy to set-up and easy for people to buy tickets!"

Overall: Great platform. I will be using it again for our next event.

Pros: I had our event live within about 30 minutes. Our members were able to buy tickets with limited confusion and that's a big deal.

Cons: There are lots of reports, but I ended up taking the data into Excel so I could format it how I needed it for the run report. At least the platform supports you exporting all reports so this wasn't as painful as it sounds.

Switched From: Eventbrite
Reasons for Switching to TicketSource: The pricing model they have adopted doesn't support one-off events.
Paul T.
Chairman
Sports, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 3, 2024

"KO Beer Festival "

Overall: Excellent for our beer festival - will use again.

Pros: Easy to set up - intuitive - great 'help' section with video turorials that mske it all very clear. Every booking has to have an e mail address so really easy to contact the customer base with info about the event at any point.

Cons: I don't think you can go back on as a customer and buy sundries once you've booked tickets, it could be made clear that you have to purchase these at the same time.

Alternatives Considered: Eventbrite
Reasons for Choosing TicketSource: Simpler and easier to DIY for our event - more cost effective, better on line self help. No hidden costs.