# TicketSource Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TicketSource the right Ticketing solution for you? Explore 547 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/134828/TicketSource/reviews --- TicketSource 4.8 (547) [View alternatives](https://www.capterra.com/p/134828/TicketSource/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of TicketSource Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews MH Mark H Music TeacherEducation Management, 51 - 200 employeesUsed the software for: Less than 6 months. “The ease of creating an online ticket platform that I could monitor the ticket sales of my school's productions saved a lot of time and effort. Plus it saved lots of cost making everything digital and not making a paper trail of cash and printing ticket forms.“ September 24, 2025 ST Stu T Wrestling PromotorEntertainment, Self-employedUsed the software for: Less than 6 months. “It took me a little bit of time to work out how to use it. And i dod t realise that tickets stopped selling, and the link stopped working 24hrs before the event, have since learnt i can alter that.“ March 18, 2026 SR Sarah R Club SecretarySports, 201 - 500 employeesUsed the software for: Less than 6 months. “The fact that the admin cost is also passed on means that it is not impacting our fundraising amount from ticket sales which makes it great value for money.“ April 1, 2026 IL Ian L WebmasterEntertainment, 11 - 50 employeesUsed the software for: Less than 6 months. “The cancellation insurance hard-sell wording when buying tickets is off-putting (two options - buy or lose out) when we do offer cancellations up to 48 hours.“ May 21, 2025 LM Lynn M Wedding and Events Co OrdinatorHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “It is so quick and easy to use , well designed to create new events , No bugs or issues at all , secure system with no issues, it has been a great way for our marketing and selling tickets for all our events , very pleased with the service .“ March 19, 2026 AB Amanda B Bobbin Lacemaking TutorTextiles, Self-employedUsed the software for: 1-2 years. “However, some of the options for tick boxes can be a little confusing at time.“ April 29, 2026 SR Sarah R Club SecretarySports, 201 - 500 employeesUsed the software for: Less than 6 months. “It was easy to scan people in and record attendance on the day of the event keeping track on who attended from the ticket sales.“ April 1, 2026 BO Buddug O Fundraising volunteerMusic, Self-employedUsed the software for: Less than 6 months. “I wish there was to see previous communications i had sent to customers, i could not find it.“ December 24, 2025 ## Showing most helpful reviews Showing 1-25 of 547 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Iris S. Storyteller Performing Arts Used the software for: Less than 6 months ### "Helpful and Pro-active - run by real people" February 28, 2026 5.0 As an event hoster, I find creating their listings intuitive, the fee they charge very low and reasonable (meaning I can feel comfortable offsetting this for customers to pay) and their staff communication when contacted swift and helpful. Pros I recently had a performer cancel on me, and when I paused ticket sales, and informed customers through Ticketsource, the team got in touch to let me know they would refund both the ticket price and the booking fee direct to my customers. This sort of pro-active, communicative assistance, seems rare these days, as does the fact they weren't money-grubbing! Highly recommend this platform. Cons Not Applicable :) I only hope they become more popular so that they pop up higher on search engines. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing TicketSource The fee charged is much lower, which is more helpful for my customers. Review Source Response from TicketSource UK March 19, 2026 Hi Iris, thank you very much for your review and thank you for your kind words. AM Anne M. Event Secretary Non-Profit Organization Management Used the software for: 6-12 months ### "Annual vehicle event, " May 6, 2026 4.0 I'm happy to explore it again for our event for 2027, and look more at what questions we want information for when setting up the event, other than that its been good Pros Once we had the event on, it was easy to see the bookings and information we needed, and payout was more or less straight after the event. Cons trying to get the information from the system that we needed to create a check in, not sure whether it was how we set it up, and we need to change that for year 2 or that's the way it is, but we needed an excel wizard to extract the information we needed for our event Also after you send a update I couldn't find anywhere to see who it had all gone to as we had people who said they didn't receive it, and I couldn't find a way to check that Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing TicketSource It was recommended by someone who had used it Review Source Response from TicketSource UK June 3, 2026 Hi Anne, Thank you very much for sharing this feedback on the use of the system. We are sure others will find this useful. Hopefully we can assit with your setup for 2027 JJ Joseph J. Conservator Museums and Institutions Used the software for: 6-12 months ### "Fine" October 27, 2023 2.0 Pros used for an event last year, was fairly average Cons Not as good as other event management tools Review Source Response from TicketSource UK October 31, 2023 Hi Joseph, thank you for sharing your experience of using TicketSource AB Amanda B. Bobbin Lacemaking Tutor Textiles Used the software for: 1-2 years ### "1st Lace Day" April 29, 2026 5.0 It worked for us as a small group and no-one complained that booking was difficult to achieve. We have set up our event for next year. Pros It was my first event using TicketSource. Help is always available. There is an option to include the ticket fee in the price of the ticket. Setting up the event was really easy and having the telephone number for TicketSource to make bookings really helped too. It was easy to arrange a refund. Cons As this is our first time using it, I had nothing to compare it with. However, some of the options for tick boxes can be a little confusing at time. Alternatives considered [Ticket Tailor](https://www.capterra.com/p/112510/Ticket-Tailor/) Reason for choosing TicketSource Because we needed to be using something different, as I am the Admin for Ticket Tailor for a charity. Review Source Response from TicketSource UK May 7, 2026 Hi Amanda, thank you very much for your detailed feedback. We are sure others will find this information very useful. All the best. HH Hilary H. Founder and volunteer committee member Entertainment Used the software for: Less than 6 months ### "It works! Refreshingly user-friendly system" May 6, 2026 5.0 The website is clear and user friendly for first-timers, the online videos are very helpful and the application process was swift and easy. Best of all it works! From day one it has done what it says on the tin. Well done! Pros Its so easy to join and use, there is plenty of really useful advice, communications with staff are efficient and friendly and it just works! Cons Haven't found anything yet. As a new not for profit community film club this ticked our boxes and made life a lot easier. Review Source Response from TicketSource UK June 3, 2026 Hi Hilary, Thank you very much for your kind words. We really appreciate the review. MP Mike P. Webmaster Non-Profit Organization Management Used the software for: 6-12 months ### "Superb service" June 3, 2026 5.0 Excellent. I can't add anything to what I wrote in the first box above so will fill the rest of this box with a few words to meet the minimum word count Pros Absolutely superb service, really easy to set up and operate, fast efficient support team, very reasonable pricing, just excellent all round Cons I found it hard to understand the available/remaining numbers, but it was not a problem. The maths just confused me at times Review Source AJ Ash J. Event manager Sports Used the software for: Less than 6 months ### "Great platform" May 13, 2026 5.0 Outstanding platform will definitely use it again. The feedback from customer and administration was all positive. Pros Simple, user friendly and reliable both when selling tickets and also scanning them on the day of the event. Cons Setup, but understand that you need to put the work in early for the system to take over thereafter. Review Source Response from TicketSource UK June 3, 2026 Hi Ash. Thank you very much for your review and we are really pleased to hear everything has been so positive. GC Georgia C. Performing Arts Department Education Management Used the software for: Less than 6 months ### "Super easy and saves a lot of admin!" May 13, 2026 5.0 Pros Super easy to use, made running the school production with selling tickets easy, accessible and easy to track. Cons No issues. At times I had to search the page a while to find out how to exchange a ticket when the event was set to non-refundable, but once I found out it was simple. Review Source Response from TicketSource UK June 3, 2026 Hi Georgia. Thank you very much for your positive review. We really appreciate it. NS Nigel S. Musician and admin Music Used the software for: Less than 6 months ### "All good. I will use them for my next gig." April 15, 2026 4.0 All good. Easy to set up and use. Paid out 4 days after the event. Lower fees than EventBrite. I'd use TicketSource again. Cons Obviously I'd like no fees and to be paid out within 24hrs but that's probably a dream! No real cons once I'd got my head around how to use it. Review Source Response from TicketSource UK May 7, 2026 Hi Nigel, thank you very much for your review. Without the fees, there would be no system, I'm afraid, but pleased to hear everything was easy to use. PM Paul M. Committee Secretary Hospitality Used the software for: Less than 6 months ### "Very capable system" April 15, 2026 5.0 Pretty good, system is very flexible and allowed me to do everything I wanted to do and using the app to scan tickets on entry. Pros Flexibility, allowed me to set up the event exactly how I wanted to and modify it until I got the end result I wanted Cons Finding under which section all the options were stored when I wanted to modify an event, but it was my first time using the system and will expect that I will get used to it the more I use it. Review Source Response from TicketSource UK May 7, 2026 Hi Paul, thanks for sharing your feedback on using the system. If you ever get stuck feel free to check our help centre or reach out to our support team directly. We are always on hand to point you in the right direction. CB Craig B. Managing Director Entertainment Used the software for: 2+ years ### "The all in one box office solution. " October 18, 2025 5.0 We've been using Ticketsource for many years and love its versatility and customer support. They're an extension of our team. Pros Ticketsource is extremely user friendly and easy to set up, easily customised to match our company branding and listings can be inbeded in to your own website. Step by step uploading of events is simple with the ability to add images and event poster. Ticketsource provide a QR code and link for easy marketing plus the evens are shared on various whatson sites. The site is secure and weve never had any bugs or issues, the site always runs smoothoy and loads quickly. There are not set up fees, ticketsource deduct a competitive percentage from any tickets sold. Cons We have no issues with Ticketsource. The customer support is great and any requests or suggestions are always delt with quickly. Review Source Response from TicketSource UK November 19, 2025 Hi Craig, thank you so much for such a positive review. We appreciate you taking the time to share your feedback with others, and thank you for your continued business. FW Frances W. festival director Music Used the software for: Less than 6 months ### "Ticket source review" November 19, 2025 5.0 very good - customer service was excellent, it was easy to speak to people and ask questions. Very straight forward and prompt payment at the end. Pros so easy to set up events, check ticket sales, get in touch with customers. I liked the look of the individual event pages too Cons The way the ticket shop was set up. I was running a festival with many individual events, and it was hard for customers to find the right ones. Perhaps it could be sorted by day, type of event, etc, to make it easier to find them? Review Source Response from TicketSource UK December 4, 2025 Hi Frances, thanks for taking the time to leave your review. We will pass on your feedback regarding a filter function within the ticket shop pages. JG John G. Principle Director Performing Arts Used the software for: I used a free trial ### "Great free ticket sales system " February 18, 2026 4.0 Making an account and setting up my personal details was easy. Setting up the seating for the venue was not easy or intuitive. Spent far too long setting up the layout etc. But feel I would know what to do now I've completed it once before. It's free to use which is excellent and I was paid into my bank account with no problems. I am going to use it again as the benefits far outway the problems I had. Pros Setting up ticket sales was free which is excellent for smaller productions which allowed my to have a worry free start. Cons Had to visit a YouTube help tutorial to find a solution to setting up my initial latout of the venue. Not as intuitive as it should be. Took too long to workout the setup. Review Source Response from TicketSource UK March 19, 2026 Hi John, thank you for sharing your feedback and sorry to hear the seating plan took longer than hoped, but pleased to hear you managed to persist. RC Rebecca C. Trustee of Charity Hospitality Used the software for: Less than 6 months ### "Great ticketing website" October 6, 2025 5.0 Very positive. Would highly recommend and use again! Loved the online facility and reporting. Quick payments. Pros Easy to use, reasonable charges, great reporting, easy to edit/ update, quick payment after the event. Cons Lack of support when needed it. But lots of help with guides/ videos etc and easy to use. Would like to be able to donate without buying a ticket. Review Source Response from TicketSource UK October 10, 2025 Thank you so much for your lovely review. We’re really pleased to hear you found TicketSource easy to use and that our reporting, quick payments, and online facilities worked well for you. It means a lot to us that you’d recommend and use us again! We know your comment about support wasn’t meant as criticism, just honest feedback, but it’s something we couldn’t ignore because providing fast, friendly help is something we pride ourselves on. You might not have known, but our support team is available through email, live chat, WhatsApp, and telephone, and we respond to most queries in under five minutes. And rest assured, it’s always a real person on the other end, never one of those pesky AI bots! If you ever need a hand in the future, please do get in touch. We’d be more than happy to help with anything you need. Thanks again for your feedback. It really helps us keep improving and ensures we’re offering the best possible experience. ST Stu T. Wrestling Promotor Entertainment Used the software for: Less than 6 months ### "Excellent service" March 18, 2026 5.0 Excellent, cant fault the service and the website at all. From start to finish it was straight forward. Pros I found Ticketsource really useful. As someone with limit tech skills, once id learnt the basics it was so easy. Event ticket was easy, the marketing and sales side of things was stdaight forward. Value for money is exceptional. Cant fault the fees. I felt like the site was secure, and i was confident using it. Will definitely use again. Cons It took me a little bit of time to work out how to use it. And i dod t realise that tickets stopped selling, and the link stopped working 24hrs before the event, have since learnt i can alter that. Review Source Response from TicketSource UK March 19, 2026 Hi Stu, thank you very much for your review. All the best. ZF Zoe F. Nature connection guide Health, Wellness and Fitness Used the software for: Less than 6 months ### "Overall I'm happy!" January 7, 2026 4.0 Positive so far! I got my first payment through in a timely manner and nobody has had issues booking yet. Pros It's easy to use and understand, and I like the fact it is UK-based. I also like the feature that attendees can choose to opt into emails Cons It would be good to be able to schedule emails to Event attendees in advance, and Event pages should have a link to the Event Provider on them Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) I wanted to use a smaller, UK based company Review Source Response from TicketSource UK March 19, 2026 Hi Zoe. Thank you very much for your review. We will pass on our comments regarding scheduling emails for future consideration. JS Jim S. Artist teacher Arts and Crafts Used the software for: 6-12 months ### "Great ticketing experience " December 24, 2025 5.0 First class. From the title to spreading across social media using the great event link and qr code page Pros Really smooth procees, easy to task. Visually easy to see and menus understandable too. Very good indeed Cons Nothing really. I think the setting the money setting side might need short explanations on that page, and even a page colour? Unless I couldn't find it. Review Source Response from TicketSource UK March 19, 2026 Hi Jim, thank you very much for your glowing review. All the best. FD Felicia D. organizer Education Management Used the software for: I used a free trial ### "5 Star Experience Using Ticket Source!" November 26, 2025 5.0 Easy, great, seamless, and fun! No complaints and nothing I would have changed, would highly recommend the platform to other organizers! Pros Super easy to use! Liked the sales and questionnaire reports - made it easy to share with co-organizers. There were no issues using the platform and I appreciated the quick payment after the event was over. Fantastic experience from start to finish, thank you so much! Cons nothing in particular, maybe would have liked getting an email every time a ticket was purchased, and didn't like how the fee increased when ticket prices increased. Review Source Response from TicketSource UK March 19, 2026 Hi Felicia, thank you very much for your review and pleased to hear everything has been so positive. DD David D. Treaurer Music Used the software for: 1-2 years ### "Simply work!" June 25, 2025 5.0 It's a friendly, easy to use site. Anything I could think of is there when organising an event for a small organisation. Pros Simple to use. Efficient. The reporting features are comprehensive. Automation of closure and payment works a treat. Cons Event management, with multiple dates or price categories, can be very click heavy for changes. A 'apply to all' feature for example when changing a price for tickets, would be good. Review Source Response from TicketSource UK September 19, 2025 Hi David, thank you very much for taking the time to leave your review. We will pass on your comments regarding a mass update feature. CB Charlotte B. Finance Officer Education Management Used the software for: Less than 6 months ### "Quick and simply set up, would like a better sundries feature" December 3, 2025 4.0 Pros Great at getting the event advertised out further and really easy set up for events. I like the reporting features which make it simply to keep track of what is being sold. Cons While having the option for sundries is fantastic and helps with knowing how many to prepare ahead of time, it would be helpful if customers had the option to buy without tickets just in case they forgot to at the time of purchasing them or if they wanted to buy more. Review Source Response from TicketSource UK March 19, 2026 Hi Charlotte, Thank you very much for your review. We will pass on your feedback regarding sundry items for future consideration. GS Glenn S. Chairman Music Used the software for: Less than 6 months ### "Ticket sales" December 10, 2025 5.0 Very easy to use and understand how to set up an event and our audience also found it an easy way to book tickets Pros Very easy to use online setup . Veey flexible options to suit needed option's including various payment options for credit card fees Cons No negatives it suits our requirements for small audiences in non profit charity events we have no changes Review Source Response from TicketSource UK March 19, 2026 Hi Glenn, thank you very much for sharing your experience with others. IB Ian B. Musician Music Used the software for: Less than 6 months ### "Excellent on line ticket company for gigs & events" October 15, 2025 5.0 Excellent on line ticket company. Comprehensive service covering all aspects of ticketing an event. Wouldn’t hesitate to recommend to their bands/musicians. Pros The website is easy to use, offering up to date sales reports, low percentage fees & prompt payment! Cons I have only used the site for one event so far & everything went very smoothly. I have no issues or complaints about the service. Review Source Response from TicketSource UK October 22, 2025 Hi Ian, thank you for taking the time to share your feedback and we look forward to welcoming you back for your next event! KW Kevin W. Chairman Non-Profit Organization Management Used the software for: 1-2 years ### "Cant work without you now" January 22, 2025 5.0 Can only sum it up with the words of the great Diva \[sensitive content hidden\]. You're SIMPLY THE BEST, BETTER THAN ALL THE REST. Pros Bit of a cliche but we love EVERY bit of Ticket Source. It does everything we want and more! The recent addition of being able to print tickets that are reserved, rather than sold has become invaluable. Cons There's nothing we don't like. When stating out we thought one or two things might be better but we have to be honest and say that it was our lack of understanding the system and not the system itself. Support has been invaluable. Review Source Response from TicketSource UK September 17, 2025 Hi Kevin, thank you very much for your glowing review. We appreciate your continued support. BC Bob C. Leader Entertainment Used the software for: I used a free trial ### "Peterloo In Rock" November 20, 2025 5.0 Very good and I will use them again when I next run an event for the Reformers of Peterloo and Peterloo in Rock Pros It was easy to use, intuitive, and has all the features you need. Payment was quick and precise and the bank within a few days of the event Cons Some of the more advanced features will require detailed study to understand how to make the most of them Review Source Response from TicketSource UK December 4, 2025 Hi Bob, Thank you very much for your review. We are pleased to hear you have had a positive experience using TicketSource. DW David W. Volunteer treasurer Civic & Social Organization Used the software for: 1-2 years ### "Christmas Carol Brightlingsea" December 4, 2024 5.0 It was very good as it enabled us to advertise our evening much more widely and people could book their seats from the comfort of their homes. We sold more tickets that way than from the shop in the town. Keep your excellent service going Pros Ease of use and set up. Many useful features Cons There were some difficulties getting the correct town to show up. Review Source Response from TicketSource UK April 15, 2025 Hi David. Thank you very much for your review. All the best. Similar Products Featured ## Related categories [Event Booking](https://www.capterra.com/event-booking-software/)[Ticketing](https://www.capterra.com/ticketing-software/)[Conference](https://www.capterra.com/conference-software/)