# TicketSource Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TicketSource the right Ticketing solution for you? Explore 538 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/134828/TicketSource/reviews --- TicketSource 4.8 (538) [View alternatives](https://www.capterra.com/p/134828/TicketSource/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 7th, 2026 # Reviews of TicketSource Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews MH Mark H Music TeacherEducation Management, 51 - 200 employeesUsed the software for: Less than 6 months. “The ease of creating an online ticket platform that I could monitor the ticket sales of my school's productions saved a lot of time and effort. Plus it saved lots of cost making everything digital and not making a paper trail of cash and printing ticket forms.“ September 24, 2025 IL Ian L WebmasterEntertainment, 11 - 50 employeesUsed the software for: Less than 6 months. “The cancellation insurance hard-sell wording when buying tickets is off-putting (two options - buy or lose out) when we do offer cancellations up to 48 hours.“ May 21, 2025 SR Sarah R Club SecretarySports, 201 - 500 employeesUsed the software for: Less than 6 months. “The fact that the admin cost is also passed on means that it is not impacting our fundraising amount from ticket sales which makes it great value for money.“ April 1, 2026 ST Stu T Wrestling PromotorEntertainment, Self-employedUsed the software for: Less than 6 months. “It took me a little bit of time to work out how to use it. And i dod t realise that tickets stopped selling, and the link stopped working 24hrs before the event, have since learnt i can alter that.“ March 18, 2026 LM Lynn M Wedding and Events Co OrdinatorHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “It is so quick and easy to use , well designed to create new events , No bugs or issues at all , secure system with no issues, it has been a great way for our marketing and selling tickets for all our events , very pleased with the service .“ March 19, 2026 BO Buddug O Fundraising volunteerMusic, Self-employedUsed the software for: Less than 6 months. “I wish there was to see previous communications i had sent to customers, i could not find it.“ December 24, 2025 SR Sarah R Club SecretarySports, 201 - 500 employeesUsed the software for: Less than 6 months. “It was easy to scan people in and record attendance on the day of the event keeping track on who attended from the ticket sales.“ April 1, 2026 KH Kelcey H Executive ProducerEntertainment, 2 - 10 employeesUsed the software for: Less than 6 months. “I didn't like how the mobile version of the site was the same as the computer version and how you had to slide to see different areas of the screen.“ September 26, 2024 ## Showing most helpful reviews Showing 1-25 of 538 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Iris S. Storyteller Performing Arts Used the software for: Less than 6 months ### "Helpful and Pro-active - run by real people" February 28, 2026 5.0 As an event hoster, I find creating their listings intuitive, the fee they charge very low and reasonable (meaning I can feel comfortable offsetting this for customers to pay) and their staff communication when contacted swift and helpful. Pros I recently had a performer cancel on me, and when I paused ticket sales, and informed customers through Ticketsource, the team got in touch to let me know they would refund both the ticket price and the booking fee direct to my customers. This sort of pro-active, communicative assistance, seems rare these days, as does the fact they weren't money-grubbing! Highly recommend this platform. Cons Not Applicable :) I only hope they become more popular so that they pop up higher on search engines. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing TicketSource The fee charged is much lower, which is more helpful for my customers. Review Source Response from TicketSource UK March 19, 2026 Hi Iris, thank you very much for your review and thank you for your kind words. LM Lynn M. Wedding and Events Co Ordinator Hospitality Used the software for: 1-2 years ### "Fantastic service with no issues ! " March 19, 2026 5.0 Perfect , saves a lot of time , no inhouse tickets to create anymore ! so saving the trees ! Quick and easy step by step . Pros It is so quick and easy to use , well designed to create new events , No bugs or issues at all , secure system with no issues, it has been a great way for our marketing and selling tickets for all our events , very pleased with the service . Quick payment after the event , payment in our account within 3 days . Cons Personally we have no cons because it is so easy to use . Both myself and my event colleague found it so easy to use . Review Source Response from TicketSource UK May 7, 2026 Hi Lynn, thank you so much for your glowing review. We are very pleased to hear that your experience of TicketSource has been so positive. JJ Joseph J. Conservator Museums and Institutions Used the software for: 6-12 months ### "Fine" October 27, 2023 2.0 Pros used for an event last year, was fairly average Cons Not as good as other event management tools Review Source Response from TicketSource UK October 31, 2023 Hi Joseph, thank you for sharing your experience of using TicketSource VW Val W. Principal Performing Arts Used the software for: Less than 6 months ### "First Class Service " April 1, 2026 5.0 First class would definitely use again -they were very helpful and easy to communicate with -being able to send an email via ticket source to all customers was again so easy Pros Made running a dance show so much easier , not having to deal with the ticket sales myself -far less hassle Cons Having to wait for our ticket money was a bit of a disadvantage as the theatre were chasing us for their invoice to be paid . Review Source Response from TicketSource UK May 7, 2026 Hi Val, thank you very much for taking the time to share your feedback. With regards to settlement, we do offer the ability for you to connect your own Stripe account to receive direct payouts. Please reach out to our support team if you wish to explore this further. SR Sarah R. Club Secretary Sports Used the software for: Less than 6 months ### "amazing way to sell fundraising event tickets " April 1, 2026 5.0 Really pleased with the whole process and how easy it was to sell tickets for our fundraising event. Pros It was very easy to set up and easy to send out links and QR code for parents to make payment. It was great that you could keep up to date with ticket sales so that you could push your event if needed and that you had an attendees list. The fact that the admin cost is also passed on means that it is not impacting our fundraising amount from ticket sales which makes it great value for money. It was easy to scan people in and record attendance on the day of the event keeping track on who attended from the ticket sales. Cons There isnt anything that I didnt like I found the whole process really easy from set up to promoting to parents to managing the sales. Review Source Response from TicketSource UK May 7, 2026 Hi Sarah, thank you very much for taking the time to leave your review. Its great to hear that the system has made running your event easier and hope to welcome you back for future events! GG Gary G. Performer Music Used the software for: Less than 6 months ### "Easy, Intuitive and Comprehensive" March 4, 2026 5.0 Very positive experience indeed. First time user, found it easy to use. When I needed to dive a little deeper the online support team where readily available and very helpful. Would most definitely recommend to other bands seeking to presell gig tickets. Pros The platform is intuitive, multi-functional and has excellent reporting facilities. The ability to upload images for tickets, send emails to ticket holders was also very useful Cons Lack of access to funds pre-event was as surprise. Our event sold out two months before it took place, but we were unable to access the funds until the event had completed, meaning we had to pay for staff/ sound/ lights etc out of our own pockets then get paid back by the platform. Review Source Response from TicketSource UK March 19, 2026 Hi Gary, thanks very much for your review. For reference, we offer the ability to connect your own Stripe account to receive funds before the event, so you may wish to explore this option for your next event. ST Stu T. Wrestling Promotor Entertainment Used the software for: Less than 6 months ### "Excellent service" March 18, 2026 5.0 Excellent, cant fault the service and the website at all. From start to finish it was straight forward. Pros I found Ticketsource really useful. As someone with limit tech skills, once id learnt the basics it was so easy. Event ticket was easy, the marketing and sales side of things was stdaight forward. Value for money is exceptional. Cant fault the fees. I felt like the site was secure, and i was confident using it. Will definitely use again. Cons It took me a little bit of time to work out how to use it. And i dod t realise that tickets stopped selling, and the link stopped working 24hrs before the event, have since learnt i can alter that. Review Source Response from TicketSource UK March 19, 2026 Hi Stu, thank you very much for your review. All the best. NS Nigel S. Musician and admin Music Used the software for: Less than 6 months ### "All good. I will use them for my next gig." April 15, 2026 4.0 All good. Easy to set up and use. Paid out 4 days after the event. Lower fees than EventBrite. I'd use TicketSource again. Cons Obviously I'd like no fees and to be paid out within 24hrs but that's probably a dream! No real cons once I'd got my head around how to use it. Review Source Response from TicketSource UK May 7, 2026 Hi Nigel, thank you very much for your review. Without the fees, there would be no system, I'm afraid, but pleased to hear everything was easy to use. PM Paul M. Committee Secretary Hospitality Used the software for: Less than 6 months ### "Very capable system" April 15, 2026 5.0 Pretty good, system is very flexible and allowed me to do everything I wanted to do and using the app to scan tickets on entry. Pros Flexibility, allowed me to set up the event exactly how I wanted to and modify it until I got the end result I wanted Cons Finding under which section all the options were stored when I wanted to modify an event, but it was my first time using the system and will expect that I will get used to it the more I use it. Review Source Response from TicketSource UK May 7, 2026 Hi Paul, thanks for sharing your feedback on using the system. If you ever get stuck feel free to check our help centre or reach out to our support team directly. We are always on hand to point you in the right direction. KR Katy R. Treasurer Entertainment Used the software for: Less than 6 months ### "I would absolutely recommend Ticket Source." March 4, 2026 5.0 Excellent. Great functionality and super-easy to use. The Scanning App and supporting restricted logins means we are able to have teenagers doing the scanning. Pros This is our first time using Ticket Source. It is so easy to use and a great FAQ section if you need specific info. Cons Tiny detail: if you can't claim back the VAT, being able to see the fee inclusive of VAT could be helpful. Review Source Response from TicketSource UK March 19, 2026 Hi Katy, thank you very much for your review. All the best. CB Craig B. Managing Director Entertainment Used the software for: 2+ years ### "The all in one box office solution. " October 18, 2025 5.0 We've been using Ticketsource for many years and love its versatility and customer support. They're an extension of our team. Pros Ticketsource is extremely user friendly and easy to set up, easily customised to match our company branding and listings can be inbeded in to your own website. Step by step uploading of events is simple with the ability to add images and event poster. Ticketsource provide a QR code and link for easy marketing plus the evens are shared on various whatson sites. The site is secure and weve never had any bugs or issues, the site always runs smoothoy and loads quickly. There are not set up fees, ticketsource deduct a competitive percentage from any tickets sold. Cons We have no issues with Ticketsource. The customer support is great and any requests or suggestions are always delt with quickly. Review Source Response from TicketSource UK November 19, 2025 Hi Craig, thank you so much for such a positive review. We appreciate you taking the time to share your feedback with others, and thank you for your continued business. MS Mark S. Just Me Marketing and Advertising Used the software for: Less than 6 months ### "Excellent Platform for my Charitable Events" October 1, 2025 5.0 Excellent platform for my project. I have said just about everything now. All the info and data was clear and easy to understand. Pros TicketSource offered a complete service for my charity event with regular updates and the ability to contact customers with information. Cons No cons from my experience. It all worked really well and provided me great ongoing data and information Alternatives considered [Ticket Tailor](https://www.capterra.com/p/112510/Ticket-Tailor/) Reason for choosing TicketSource More features and more professional looking Review Source Response from TicketSource UK October 22, 2025 Hi Mark, thank you very much for your glowing review. All the best. RC Rebecca C. Trustee of Charity Hospitality Used the software for: Less than 6 months ### "Great ticketing website" October 6, 2025 5.0 Very positive. Would highly recommend and use again! Loved the online facility and reporting. Quick payments. Pros Easy to use, reasonable charges, great reporting, easy to edit/ update, quick payment after the event. Cons Lack of support when needed it. But lots of help with guides/ videos etc and easy to use. Would like to be able to donate without buying a ticket. Review Source Response from TicketSource UK October 10, 2025 Thank you so much for your lovely review. We’re really pleased to hear you found TicketSource easy to use and that our reporting, quick payments, and online facilities worked well for you. It means a lot to us that you’d recommend and use us again! We know your comment about support wasn’t meant as criticism, just honest feedback, but it’s something we couldn’t ignore because providing fast, friendly help is something we pride ourselves on. You might not have known, but our support team is available through email, live chat, WhatsApp, and telephone, and we respond to most queries in under five minutes. And rest assured, it’s always a real person on the other end, never one of those pesky AI bots! If you ever need a hand in the future, please do get in touch. We’d be more than happy to help with anything you need. Thanks again for your feedback. It really helps us keep improving and ensures we’re offering the best possible experience. NB Nigel B. Director of Music Music Used the software for: Less than 6 months ### "Everything worked perfectly!" December 3, 2025 5.0 This was the first time our group used an online ticketing company. Our customers liked it, they found it easy to use. We liked it because we could see daily how ticket sales were going. This allowed us to know when to 'push' sales a bit harder, which lead to a sell out concert over a week in advance. Pros The website is basically easy to use. The ticket commission is very competitive. Our customers are mostly senior citizens and they had no problems booking their tickets. We liked being able to see ticket sales daily. Cons We didn't experience any real problems. There was a bit of a learning curve to understand some of the event set up procedure, but once that was mastered it was plain sailing. Review Source Response from TicketSource UK March 19, 2026 Hi Nigel. Thank you for sharing your feedback and we are really pleased to hear the event was a sell out! BO Buddug O. Fundraising volunteer Music Used the software for: Less than 6 months ### "Really good experience" December 24, 2025 4.0 Really good experience overall, the support from the team was fantastic and for this reason i would use again and the fat that they add a booking fee rather than take it out of the ticket price is really valuable if, like me, your event is to raise money. Pros I had some teething issues but nothing a quick phone call to an actual person could not sort out. It was easy to use once i understood it. Payment was easy and using the app to scan was easy too... would reccomend Cons I wish there was to see previous communications i had sent to customers, i could not find it. Also i thought that i had to scan each individual so morw information on scqnning would be useful to know. Review Source Response from TicketSource UK March 19, 2026 Thank you very much for taking the time to leave your review. All the best. RS Rob S. Engineer Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Excellent starter experience for our first event." November 20, 2025 4.0 Very good - will continue to use TS in future for any other events we run. This was a word-of-mouth recommendation, and it was a good one! Pros Very easy to learn: simple to set up a ticketed event with simple capabilities: extras available beyond the first exploration to be exploited with more experience of the package for later events. Cons Not really applicable - have not yet had enough experience with TS to find any real problems/dislikes. Review Source Response from TicketSource UK December 4, 2025 Hi Rob, thank you very much for taking the time to share your feedback. All the best. DD David D. Treaurer Music Used the software for: 1-2 years ### "Simply work!" June 25, 2025 5.0 It's a friendly, easy to use site. Anything I could think of is there when organising an event for a small organisation. Pros Simple to use. Efficient. The reporting features are comprehensive. Automation of closure and payment works a treat. Cons Event management, with multiple dates or price categories, can be very click heavy for changes. A 'apply to all' feature for example when changing a price for tickets, would be good. Review Source Response from TicketSource UK September 19, 2025 Hi David, thank you very much for taking the time to leave your review. We will pass on your comments regarding a mass update feature. FD Felicia D. organizer Education Management Used the software for: I used a free trial ### "5 Star Experience Using Ticket Source!" November 26, 2025 5.0 Easy, great, seamless, and fun! No complaints and nothing I would have changed, would highly recommend the platform to other organizers! Pros Super easy to use! Liked the sales and questionnaire reports - made it easy to share with co-organizers. There were no issues using the platform and I appreciated the quick payment after the event was over. Fantastic experience from start to finish, thank you so much! Cons nothing in particular, maybe would have liked getting an email every time a ticket was purchased, and didn't like how the fee increased when ticket prices increased. Review Source Response from TicketSource UK March 19, 2026 Hi Felicia, thank you very much for your review and pleased to hear everything has been so positive. SR Susan R. Chair of charity Fund-Raising Used the software for: Less than 6 months ### "Penrith Swift Group review " December 3, 2025 5.0 Overall a positive experience and would definitely recommend to others. It took the stress out of selling tickets myself Pros Easy to set up. Easy to sell tickets. Easy to change date and reschedule when speaker cancelled at short notice. Prompt payment after the event. Rapid and helpful guidance when I had queries. Cons This was my first time using Ticketsource so I had to learn how to set up my event but straightforward once I got the hang of it. Review Source Response from TicketSource UK March 19, 2026 Hi Susan, thank you very much for sharing your experience with TicketSource. IB Ian B. Musician Music Used the software for: Less than 6 months ### "Excellent on line ticket company for gigs & events" October 15, 2025 5.0 Excellent on line ticket company. Comprehensive service covering all aspects of ticketing an event. Wouldn’t hesitate to recommend to their bands/musicians. Pros The website is easy to use, offering up to date sales reports, low percentage fees & prompt payment! Cons I have only used the site for one event so far & everything went very smoothly. I have no issues or complaints about the service. Review Source Response from TicketSource UK October 22, 2025 Hi Ian, thank you for taking the time to share your feedback and we look forward to welcoming you back for your next event! GS Glenn S. Chairman Music Used the software for: Less than 6 months ### "Ticket sales" December 10, 2025 5.0 Very easy to use and understand how to set up an event and our audience also found it an easy way to book tickets Pros Very easy to use online setup . Veey flexible options to suit needed option's including various payment options for credit card fees Cons No negatives it suits our requirements for small audiences in non profit charity events we have no changes Review Source Response from TicketSource UK March 19, 2026 Hi Glenn, thank you very much for sharing your experience with others. BC Bob C. Leader Entertainment Used the software for: I used a free trial ### "Peterloo In Rock" November 20, 2025 5.0 Very good and I will use them again when I next run an event for the Reformers of Peterloo and Peterloo in Rock Pros It was easy to use, intuitive, and has all the features you need. Payment was quick and precise and the bank within a few days of the event Cons Some of the more advanced features will require detailed study to understand how to make the most of them Review Source Response from TicketSource UK December 4, 2025 Hi Bob, Thank you very much for your review. We are pleased to hear you have had a positive experience using TicketSource. BH Ben H. director Online Media Used the software for: Less than 6 months ### "Very happy with a superb service" January 29, 2025 5.0 Can't really rate ticketsource any higher - they enabled me to run a complex event with minimum hassle. The website is excellent and there are real people available to assist if needed. Pros Excellent support; well designed website, easy for customers to use Cons Can't think of anything - they seem to have covered all the angles Review Source Response from TicketSource UK September 17, 2025 Hi Ben, thank you very much for your review and pleased to hear everything has been so simple and positive. CC Catherine C. Creative Director Theatre Non-Profit Organization Management Used the software for: Less than 6 months ### "Great UK based Ticketing System" November 13, 2024 5.0 Great system- that I am sure I will get the hang of the more I use it- Love the front of house report and love even more the fact you have real people if I cant follow the demos when I google for a training video. Pros That your crew are so helpful when I mess up ! Cons The fact that you have real people to help Review Source Response from TicketSource UK April 15, 2025 Hi Catherine. Thank you very much for your glowing review. All the best. GT Gunilla T. administrator on Ticket Source for ticket sales for fundraising concert Fund-Raising Used the software for: Less than 6 months ### "First time user" November 16, 2024 4.0 Once I got to grips with it I was fine, getting used to different sections was a bit tricky at first Pros Easy to check numbers sold and keep track Cons Tricky to adjust and navigate as it was the first time I had used T S Review Source Response from TicketSource UK April 15, 2025 Hi Gunilla. Thank you for your review and pleased to hear things improved once you got used to the system. Similar Products Featured