--- title: "TicketSource Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is TicketSource the right Ticketing solution for you? Explore 552 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/134828/TicketSource/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- TicketSource 4.8 (552) [View alternatives](https://www.capterra.com/p/134828/TicketSource/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of TicketSource Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews gc gaynor c Gluten Free Event OrganiserFood & Beverages, Self-employedUsed the software for: Less than 6 months. “Complete novice to event organising, needed a ticketing system that was easy to use, there was information available to support how to set up your event, there were people available to chat to, and it did not cost a lot of money as it was a small event, and TicketSource gave me that.“ July 22, 2026 IL Ian L WebmasterEntertainment, 11 - 50 employeesUsed the software for: Less than 6 months. “The cancellation insurance hard-sell wording when buying tickets is off-putting (two options - buy or lose out) when we do offer cancellations up to 48 hours.“ May 21, 2025 MH Mark H Music TeacherEducation Management, 51 - 200 employeesUsed the software for: Less than 6 months. “The ease of creating an online ticket platform that I could monitor the ticket sales of my school's productions saved a lot of time and effort. Plus it saved lots of cost making everything digital and not making a paper trail of cash and printing ticket forms.“ September 24, 2025 ST Stu T Wrestling PromotorEntertainment, Self-employedUsed the software for: Less than 6 months. “It took me a little bit of time to work out how to use it. And i dod t realise that tickets stopped selling, and the link stopped working 24hrs before the event, have since learnt i can alter that.“ March 18, 2026 SR Sarah R Club SecretarySports, 201 - 500 employeesUsed the software for: Less than 6 months. “The fact that the admin cost is also passed on means that it is not impacting our fundraising amount from ticket sales which makes it great value for money.“ April 1, 2026 AB Amanda B Bobbin Lacemaking TutorTextiles, Self-employedUsed the software for: 1-2 years. “However, some of the options for tick boxes can be a little confusing at time.“ April 29, 2026 gc gaynor c Gluten Free Event OrganiserFood & Beverages, Self-employedUsed the software for: Less than 6 months. “Brilliant experience, from starting the process to building the event and all the instructions, videos and support from the staff. “ July 22, 2026 BO Buddug O Fundraising volunteerMusic, Self-employedUsed the software for: Less than 6 months. “I wish there was to see previous communications i had sent to customers, i could not find it.“ December 24, 2025 ## Showing most helpful reviews Showing 1-25 of 552 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Iris S. Storyteller Performing Arts Used the software for: Less than 6 months ### "Helpful and Pro-active - run by real people" February 28, 2026 5.0 As an event hoster, I find creating their listings intuitive, the fee they charge very low and reasonable (meaning I can feel comfortable offsetting this for customers to pay) and their staff communication when contacted swift and helpful. Pros I recently had a performer cancel on me, and when I paused ticket sales, and informed customers through Ticketsource, the team got in touch to let me know they would refund both the ticket price and the booking fee direct to my customers. This sort of pro-active, communicative assistance, seems rare these days, as does the fact they weren't money-grubbing! Highly recommend this platform. Cons Not Applicable :) I only hope they become more popular so that they pop up higher on search engines. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing TicketSource The fee charged is much lower, which is more helpful for my customers. Review Source Response from TicketSource UK March 19, 2026 Hi Iris, thank you very much for your review and thank you for your kind words. AM Anne M. Event Secretary Non-Profit Organization Management Used the software for: 6-12 months ### "Annual vehicle event, " May 6, 2026 4.0 I'm happy to explore it again for our event for 2027, and look more at what questions we want information for when setting up the event, other than that its been good Pros Once we had the event on, it was easy to see the bookings and information we needed, and payout was more or less straight after the event. Cons trying to get the information from the system that we needed to create a check in, not sure whether it was how we set it up, and we need to change that for year 2 or that's the way it is, but we needed an excel wizard to extract the information we needed for our event Also after you send a update I couldn't find anywhere to see who it had all gone to as we had people who said they didn't receive it, and I couldn't find a way to check that Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing TicketSource It was recommended by someone who had used it Review Source Response from TicketSource UK June 3, 2026 Hi Anne, Thank you very much for sharing this feedback on the use of the system. We are sure others will find this useful. Hopefully we can assit with your setup for 2027 JW Jeremy W. Board Sports Used the software for: 6-12 months ### "A great Ticketing system to use" August 13, 2026 5.0 we enjoyed using it and our clients gave good feedback - it was not easy to give people the direct link and this was constantly being asked for with most people searching the event to find us Pros ease of use, regular updates, easy for customers to access, crisp smart and professional. I also liked that we didn't need to use our golf club web site and we could accordingly use this ticketing system as a stand alone process Cons a bit hard to configure just as i wanted - possibly unfamiliarity on my part, but making multiple bookings or trying to confused the system and the reports and actuals got confused accordingly - EG me trying to book in three cars in one booking didn't work, it really needs three separate bookings with our configuration Review Source JJ Joseph J. Conservator Museums and Institutions Used the software for: 6-12 months ### "Fine" October 27, 2023 2.0 Pros used for an event last year, was fairly average Cons Not as good as other event management tools Review Source Response from TicketSource UK October 31, 2023 Hi Joseph, thank you for sharing your experience of using TicketSource JT John T. Treasurer Music Used the software for: Less than 6 months ### "Good product, and quite easy to set up and run events." June 17, 2026 4.0 Pros Good value fees. Good options for ticket design. App provides a simple interface for checking tickets. Cons Bit difficult to navigate around Event Creation 1st time. Reporting also not that clear which ones to use, especially for payouts. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Better fees for smaller events and easier for multiple similar events Review Source Response from TicketSource UK July 15, 2026 Hi John, thank you for sharing this feedback. We will pass on your comments about reporting to the team. All the best. AB Amanda B. Bobbin Lacemaking Tutor Textiles Used the software for: 1-2 years ### "1st Lace Day" April 29, 2026 5.0 It worked for us as a small group and no-one complained that booking was difficult to achieve. We have set up our event for next year. Pros It was my first event using TicketSource. Help is always available. There is an option to include the ticket fee in the price of the ticket. Setting up the event was really easy and having the telephone number for TicketSource to make bookings really helped too. It was easy to arrange a refund. Cons As this is our first time using it, I had nothing to compare it with. However, some of the options for tick boxes can be a little confusing at time. Alternatives considered [Ticket Tailor](https://www.capterra.com/p/112510/Ticket-Tailor/) Reason for choosing TicketSource Because we needed to be using something different, as I am the Admin for Ticket Tailor for a charity. Review Source Response from TicketSource UK May 7, 2026 Hi Amanda, thank you very much for your detailed feedback. We are sure others will find this information very useful. All the best. CG Clive G. PCC member Religious Institutions Used the software for: Less than 6 months ### "First time user." October 22, 2025 5.0 This was my first time of use so it took a little time to set up a profile and advertise the first event. Appreciated having the option for customers to pay transaction fee ( a previous company deducted it from the proceeds automatically). Sales process was easy and customers said how ‘professional’ it looked. Instant stats and customer details from ticket sales was a real plus. Overall - a great experience. Will definitely use again next time. Pros Efficient and professional style of ticket purchases. Proceeds quickly transferred after the event. Lots of support available if needed. Cons Took a little time to set up the event initially but then it all ran smoothly. Although support was available I managed to do it myself, although it may have taken longer. Switched from [Swipe](https://www.capterra.com/p/10008988/Swipe/) Inability to apportion fees to customers. No clear reports if sales. Monies received instantly but refunds would have to be processed by organiser if event cancelled Review Source Response from TicketSource UK November 19, 2025 Hi Clive, thank you very much for your review. We appreciate that getting used to a new system can sometimes be a challenge. We do our best to make the system as simple to use as possible, but we are pleased to hear the team were on hand to assist when needed. ES Ethan S. Ticketing Administrator Performing Arts Used the software for: 6-12 months ### "TicketSource, the best event ticketing software" April 16, 2025 5.0 My experience was near perfect from the point when I set up the event initially, to when we got our final event payment. Support is always helpful, and the interface is easy to use. TicketSource is also brilliant in the way that it can be as simple as you want, or you can go really in-depth and configure your event to exactly how you want it. Pros I love how human TicketSource seems to feel. It really feels like it is run by people who have used other worse ticketing platforms, and have solved almost all other issues that most other ticketing platforms have, like having to buy a subscription. Not to mention, the customer service is unmatched. I sent an email on a Sunday, and got a response very quickly, even though it was a weekend! Brilliant company. Cons It is really quite hard to pinpoint one specific thing about TicketSource that I dislike. It is mainly just small updates that I would like to see to even further improve my experience, for example being able to book seats in house seats in a section that is otherwise fully booked, instead of getting the "section full" message. That being said, these are all minor things and their service is still amazing. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing TicketSource TicketSource had very high reviews compared to their competitors. They also seemed much more "human", and their pricing system was just better in my opinion. Review Source Response from TicketSource UK September 19, 2025 Hi Ethan, thank you for taking the time to share your experience and thank you for your kind words. DP David P. Membership Secretary Music Used the software for: Less than 6 months ### "Why did we not use Ticketsource before?" September 17, 2025 5.0 I am highly delighted because of the ease of set up, the ease of use and the very clear reporting. Feedback from our members has been very positive. Pros It was easy to set up. It is easy to manage. I really like the clear reporting. Responsive support staff. Cons Setting time limits on individual ticket types. I cannot think of any more things I do not like. Its great. Switched from [Ticketsolve](https://www.capterra.com/p/95790/Ticketsolve/) Its use was discontinued by Chichester Box Office Review Source Response from TicketSource UK October 22, 2025 Hi David, thank you very much for your review and pleased to hear everything has been positive. The system does allow the ability to set start and end date/times on a specific price so please do get in touch if you would like further information on this feature/. VR Verified Reviewer Owner Arts and Crafts Used the software for: Less than 6 months ### "FIRST TIME USER" August 13, 2026 5.0 For a first time user, once I had got my head round how to set the event up, it was a really easy system to use. Even making amendments along the way was straightforward. I would definitely use Ticketsource again for future events . Pros Ease of set up of my event and the friendly and helpful customer service. Everything was explained with helpful guides along the way. Cons I had difficulty, initially, to cancel tickets that I had booked and wasn't sure if I had done this correctly. Review Source CB Craig B. Managing Director Entertainment Used the software for: 2+ years ### "The all in one box office solution. " October 18, 2025 5.0 We've been using Ticketsource for many years and love its versatility and customer support. They're an extension of our team. Pros Ticketsource is extremely user friendly and easy to set up, easily customised to match our company branding and listings can be inbeded in to your own website. Step by step uploading of events is simple with the ability to add images and event poster. Ticketsource provide a QR code and link for easy marketing plus the evens are shared on various whatson sites. The site is secure and weve never had any bugs or issues, the site always runs smoothoy and loads quickly. There are not set up fees, ticketsource deduct a competitive percentage from any tickets sold. Cons We have no issues with Ticketsource. The customer support is great and any requests or suggestions are always delt with quickly. Review Source Response from TicketSource UK November 19, 2025 Hi Craig, thank you so much for such a positive review. We appreciate you taking the time to share your feedback with others, and thank you for your continued business. MS Mark S. Just Me Marketing and Advertising Used the software for: Less than 6 months ### "Excellent Platform for my Charitable Events" October 1, 2025 5.0 Excellent platform for my project. I have said just about everything now. All the info and data was clear and easy to understand. Pros TicketSource offered a complete service for my charity event with regular updates and the ability to contact customers with information. Cons No cons from my experience. It all worked really well and provided me great ongoing data and information Alternatives considered [Ticket Tailor](https://www.capterra.com/p/112510/Ticket-Tailor/) Reason for choosing TicketSource More features and more professional looking Review Source Response from TicketSource UK October 22, 2025 Hi Mark, thank you very much for your glowing review. All the best. GG Gary G. Performer Music Used the software for: Less than 6 months ### "Easy, Intuitive and Comprehensive" March 4, 2026 5.0 Very positive experience indeed. First time user, found it easy to use. When I needed to dive a little deeper the online support team where readily available and very helpful. Would most definitely recommend to other bands seeking to presell gig tickets. Pros The platform is intuitive, multi-functional and has excellent reporting facilities. The ability to upload images for tickets, send emails to ticket holders was also very useful Cons Lack of access to funds pre-event was as surprise. Our event sold out two months before it took place, but we were unable to access the funds until the event had completed, meaning we had to pay for staff/ sound/ lights etc out of our own pockets then get paid back by the platform. Review Source Response from TicketSource UK March 19, 2026 Hi Gary, thanks very much for your review. For reference, we offer the ability to connect your own Stripe account to receive funds before the event, so you may wish to explore this option for your next event. NS Nigel S. Musician and admin Music Used the software for: Less than 6 months ### "All good. I will use them for my next gig." April 15, 2026 4.0 All good. Easy to set up and use. Paid out 4 days after the event. Lower fees than EventBrite. I'd use TicketSource again. Cons Obviously I'd like no fees and to be paid out within 24hrs but that's probably a dream! No real cons once I'd got my head around how to use it. Review Source Response from TicketSource UK May 7, 2026 Hi Nigel, thank you very much for your review. Without the fees, there would be no system, I'm afraid, but pleased to hear everything was easy to use. PM Paul M. Committee Secretary Hospitality Used the software for: Less than 6 months ### "Very capable system" April 15, 2026 5.0 Pretty good, system is very flexible and allowed me to do everything I wanted to do and using the app to scan tickets on entry. Pros Flexibility, allowed me to set up the event exactly how I wanted to and modify it until I got the end result I wanted Cons Finding under which section all the options were stored when I wanted to modify an event, but it was my first time using the system and will expect that I will get used to it the more I use it. Review Source Response from TicketSource UK May 7, 2026 Hi Paul, thanks for sharing your feedback on using the system. If you ever get stuck feel free to check our help centre or reach out to our support team directly. We are always on hand to point you in the right direction. ZF Zoe F. Nature connection guide Health, Wellness and Fitness Used the software for: Less than 6 months ### "Overall I'm happy!" January 7, 2026 4.0 Positive so far! I got my first payment through in a timely manner and nobody has had issues booking yet. Pros It's easy to use and understand, and I like the fact it is UK-based. I also like the feature that attendees can choose to opt into emails Cons It would be good to be able to schedule emails to Event attendees in advance, and Event pages should have a link to the Event Provider on them Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) I wanted to use a smaller, UK based company Review Source Response from TicketSource UK March 19, 2026 Hi Zoe. Thank you very much for your review. We will pass on our comments regarding scheduling emails for future consideration. BO Buddug O. Fundraising volunteer Music Used the software for: Less than 6 months ### "Really good experience" December 24, 2025 4.0 Really good experience overall, the support from the team was fantastic and for this reason i would use again and the fat that they add a booking fee rather than take it out of the ticket price is really valuable if, like me, your event is to raise money. Pros I had some teething issues but nothing a quick phone call to an actual person could not sort out. It was easy to use once i understood it. Payment was easy and using the app to scan was easy too... would reccomend Cons I wish there was to see previous communications i had sent to customers, i could not find it. Also i thought that i had to scan each individual so morw information on scqnning would be useful to know. Review Source Response from TicketSource UK March 19, 2026 Thank you very much for taking the time to leave your review. All the best. DT David T. Treasurer Recreational Facilities and Services Used the software for: Less than 6 months ### "New customer, happy customer" April 29, 2026 5.0 Exellent, what more can I say!. Pros The user interface is intuitive and easy to follow. It leads you through the process of setting up for an event and ensures that all is correct. Being a charity, the discounted commission rate was useful to us. We had no issues and the reporting for the event was perfect. We did not use the scanner app as we are a small site so it was easier to check off a list. Cons Nothing, it was clear, accessible and logical. Review Source Response from TicketSource UK May 7, 2026 Hi David, thank you very much for your review and pleased to hear everything has been so positive with using the system. RS Rob S. Engineer Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Excellent starter experience for our first event." November 20, 2025 4.0 Very good - will continue to use TS in future for any other events we run. This was a word-of-mouth recommendation, and it was a good one! Pros Very easy to learn: simple to set up a ticketed event with simple capabilities: extras available beyond the first exploration to be exploited with more experience of the package for later events. Cons Not really applicable - have not yet had enough experience with TS to find any real problems/dislikes. Review Source Response from TicketSource UK December 4, 2025 Hi Rob, thank you very much for taking the time to share your feedback. All the best. CB Charlotte B. Finance Officer Education Management Used the software for: Less than 6 months ### "Quick and simply set up, would like a better sundries feature" December 3, 2025 4.0 Pros Great at getting the event advertised out further and really easy set up for events. I like the reporting features which make it simply to keep track of what is being sold. Cons While having the option for sundries is fantastic and helps with knowing how many to prepare ahead of time, it would be helpful if customers had the option to buy without tickets just in case they forgot to at the time of purchasing them or if they wanted to buy more. Review Source Response from TicketSource UK March 19, 2026 Hi Charlotte, Thank you very much for your review. We will pass on your feedback regarding sundry items for future consideration. DD David D. Treaurer Music Used the software for: 1-2 years ### "Simply work!" June 25, 2025 5.0 It's a friendly, easy to use site. Anything I could think of is there when organising an event for a small organisation. Pros Simple to use. Efficient. The reporting features are comprehensive. Automation of closure and payment works a treat. Cons Event management, with multiple dates or price categories, can be very click heavy for changes. A 'apply to all' feature for example when changing a price for tickets, would be good. Review Source Response from TicketSource UK September 19, 2025 Hi David, thank you very much for taking the time to leave your review. We will pass on your comments regarding a mass update feature. LD Liam D. Trustee Non-Profit Organization Management Used the software for: Less than 6 months ### "Brass band concert" April 1, 2026 5.0 Great. Very straightforward. Ease of use for buyers. Good value for money. Real time info on tickets sold. Marketing/posters/advertising very good. Thank you Pros Ease of use. Chat line response. Cons None. Review Source Response from TicketSource UK May 7, 2026 Hi Liam, thanks very much for your glowing review. All the best KR Katy R. Treasurer Entertainment Used the software for: Less than 6 months ### "I would absolutely recommend Ticket Source." March 4, 2026 5.0 Excellent. Great functionality and super-easy to use. The Scanning App and supporting restricted logins means we are able to have teenagers doing the scanning. Pros This is our first time using Ticket Source. It is so easy to use and a great FAQ section if you need specific info. Cons Tiny detail: if you can't claim back the VAT, being able to see the fee inclusive of VAT could be helpful. Review Source Response from TicketSource UK March 19, 2026 Hi Katy, thank you very much for your review. All the best. GS Glenn S. Chairman Music Used the software for: Less than 6 months ### "Ticket sales" December 10, 2025 5.0 Very easy to use and understand how to set up an event and our audience also found it an easy way to book tickets Pros Very easy to use online setup . Veey flexible options to suit needed option's including various payment options for credit card fees Cons No negatives it suits our requirements for small audiences in non profit charity events we have no changes Review Source Response from TicketSource UK March 19, 2026 Hi Glenn, thank you very much for sharing your experience with others. HP Henry P. Ticketing officet Events Services Used the software for: Less than 6 months ### "5 star ticketing" April 16, 2025 5.0 Excellent. Streamlined.Smooth.Faultless. Pros Everything. It was easy to operate, any queries were quickly resolved and the various reports were invaluable. Plus we were easily able to look after those customers who don't like online ordering. Cons The option of opting out of email notifications choice. I think it should be changed so that there will be an email from the performing company offering the customer the chance to opt in or out of receiving emails. Review Source Response from TicketSource UK September 19, 2025 Hi Henry, thank you very much for your review. We will pass on your feedback regarding marketing consent to the team. Similar Products Featured