# Page 15 | TicketSource Reviews 2026. Verified Reviews, Pros & Cons | Capterra
> Page 15 - Is TicketSource the right Ticketing solution for you? Explore 539 verified user reviews from people in industries like yours to make a confident choice.
Source: https://www.capterra.com/p/134828/TicketSource/reviews
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TicketSource
4.8 (539)
[View alternatives](https://www.capterra.com/p/134828/TicketSource/alternatives/)
Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)
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Last updated May 7th, 2026
# Page 15 - Reviews of TicketSource
## Showing most helpful reviews
Showing 351-375 of 539 Reviews
Sort by:
Most Helpful
Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
DH
Dave H.
Used the software for:
### "Works a treat"
January 11, 2017
5.0
TicketSource works great, we've not had any major problems and minor queries were soon answered by the support team. The MailChimp integration is useful for us as well as everything is connected together.
Review Source
Response from TicketSource UK
January 12, 2017
Hi Dave, thank you for your recent review. It's great to hear how easy you have found the system to use. We also have a Knowledgebase and a Blog which are regularly updated with new features and walkthroughs, which may be of use. All the best.
HM
Harold M.
Secretary
Used the software for:
### "Novice user pleased by straightforward set up"
October 8, 2014
4.0
I had no knowledge of how to set up an event on TicketSource and was a bit apprehensive. As it turned out, I had little difficulty. The only slight criticism I have is that the set up screens didn't clearly define what a 'section' was - a few more words to explain that this is how you define differential seating/ticket pricing etc wouldn't be amiss.
Review Source
Response from TicketSource UK
October 8, 2014
Hi Harold. Thanks for the review and the suggestion. I'll forward that idea to our IT guys. We are in the process of redesigning certain aspects of the website, so this might slot right in.
GR
Graham R.
Used the software for:
### "A good experience"
January 12, 2017
5.0
First time use for us. Really good personal technical support. Don't change it!! We had been looking for this type of service for some time. One are that could be better is the pre-population of the database with member data. This is a small point overall
Review Source
Response from TicketSource UK
January 12, 2017
Don't worry Graham, we're never planning to change our Support services. Not when they earn us great reviews like this one ¿ If you'd like to upload your own member database, we've recently added this feature! https://www.ticketsource.co.uk/blog/import-your-customer-list-with-ease
AL
Anthony L.
Senior Nurse
Health, Wellness and Fitness
Used the software for: 2+ years
### "Great - Great - Great"
February 6, 2017
5.0
Amazing ease of use even for me - who can't even do Facebook - brillent customer service - value for money, I just wish infoind these guys earlier.
Pros
Ease of use
Cons
Don't know any.
Review Source
Response from TicketSource UK
February 7, 2017
Thank you for taking the time to review us Anthony. Don't be so hard on your own tech skills, I'm sure we have employees that can't use Facebook either!
AL
Anthony L.
Used the software for:
### "Experienced Staff & customer service, easy to use, fair costs."
October 9, 2014
5.0
This is by far the easiest way to have a professional box office. Very easy to set up. There is always some one on the other end of the phone or email to talk you through any problems you are having. Very very good reasonable prices which you can add into your ticket or not. Overall, I am so pleased that we chose ticket source, it has made our life so much easier and our small theater look and feel so much more professional.
Review Source
Response from TicketSource UK
October 9, 2014
Thanks Anthony. I really pleased to hear TicketSource is working well for you. All the best Alex
cN
chloe N.
student
Fund-Raising
Used the software for: I used a free trial
### "excellent! "
November 1, 2018
4.0
Excellent customer service, great product.
Pros
very easy to set up! Even for me who is a bit of a technophobe
Cons
Not always obvious how to change settings. Eg. I wanted to change the time that sales could run to - couldn't find it on the evening of my event, so may have lost sales.
Review Source
Response from TicketSource UK
November 16, 2018
Hi Chloe, thank you for sending over your feedback. Im glad you had a positive experience overall. I realise your event has now passed but for future reference if you get stuck with something our support line is open until 7pm on week days and we have an online knowledgebase on hand to help you out where needed https://www.ticketsource.co.uk/kb . We hope to welcome you back as an event organiser again in the near future! All the best.
CA
Chris A.
Used the software for:
### "Ticketsource for us"
January 11, 2017
4.0
We've used Ticketsource for our last 5 productions and would thoroughly recommend them. Even if you have made a mistake in preparing the entry, the helpline is super-efficient and friendly.
Review Source
Response from TicketSource UK
January 12, 2017
Hi Chris, thank you for your recent review. It's great to hear how helpful you have found our Support Team. We also have a Knowledgebase and a Blog with regular updates on new features and how-to guides which may be of use. All the best.
JF
Jennie F.
Used the software for:
### "Brilliant system"
January 11, 2017
5.0
We have used TS for two years now and despite our administrators being well retired and our seating in a very old church being very complicated with help from the service team it's all been a piece of cake!!! We'd like it to be cheaper but we certainly wouldnt be without it now.
Review Source
Response from TicketSource UK
January 12, 2017
Hi Jennie, thank you for your recent review. It's lovely to read about how you use the system. We're delighted to hear about how helpful you have found our Support Team too, as we always strive to offer exceptional customer service. All the best.
DR
Dale R.
Used the software for:
### "Excellent service for amateur theatre groups and more"
January 11, 2017
5.0
We've been using ticketsource for 5 years or more and although I review alternative services often, I can't find anything better out there. I would even recommend it for professional organisations but certainly for amateur theatre groups like us and several similar groups in the area use it on my recommendation.
Review Source
Response from TicketSource UK
January 12, 2017
Thanks Dale, it's great to here we're holding up well against the competition. As a long term customer, we'd love to know if you've any feedback about our system - just drop us an email if you have any suggestions!
EW
Edith W.
Used the software for:
### "Great ticket site"
January 11, 2017
5.0
This is a great site to promote and sell your tickets. It is easy to set up and instinctive to use. Customer service is second to none. They pay very quickly after your show has finished straight to the nominated bank account. Very highly recommended
Review Source
Response from TicketSource UK
January 12, 2017
Hi Edith, thank you for your wonderful review. It's great to read how successful TicketSource has been for you. It's also lovely to read how good you have found our customer service as this is something we feel strongly about and always aim to strive for. All the best.
DS
Dawn S.
Used the software for:
### "Simple and Efficient"
January 11, 2017
5.0
We are an amateur theatre in Arundel West Sussex and have been using ticket source now for over a year, All our patrons say how easy it to use and as the box office manager I find it great in all aspects. Also find the people at ticket source very helpful.
Review Source
Response from TicketSource UK
January 12, 2017
Hi Dawn, thank you for your recent review. It's lovely to read how easy you and your customers have found the system to use. It's also great to hear how helpful you have found our team as we always strive to offer exceptional customer service. All the best.
DY
David Y.
Used the software for:
### "Easy, economy, efficient - look no further for a booking system"
January 11, 2017
4.0
Over the years I have progressively come to use TicketSource for Manor Players and Riverside Players reservations and now rely on it completely for public on-line bookings and my own in-house reservations. And I am looking at using it for other organizations with whom I am involved
Review Source
Response from TicketSource UK
January 12, 2017
Hi David, thank you for your recent review. It's great to hear how you've integrated your online and inhouse bookings through the system with ease. And thank you for passing your experiences onto other organisations. All the best.
LS
Liz S.
Used the software for:
### "Ideal solution"
January 19, 2017
5.0
We are a small/medium community theater with a flexible performance space and seating layouts. Ticketsource has proved ideal for our requirements. Volunteer Box Office staff have found the system easy & intuitive to use for bookings and administrators have found the functionality equally intuitive. And it's free!
Review Source
Response from TicketSource UK
January 23, 2017
Hi Liz, thank you for your recent review. It's great to read that TicketSource has been ideal for your theatre. Lovely to hear that your team has found the system easy to use too. All the best.
GH
Gill H.
Used the software for:
### "Ticket Source is Fantastic"
January 11, 2017
5.0
We signed up to Ticket Source 12 months ago. The customer support is amazing, I cannot tell you how many times I have rung to ask questions. The great thing is that you get to speak to someone who really understands the product and I have yet to have an unanswered question. Everyone without fail is helpful and friendly and immediately understand your needs. I would not hesitate to recommend Ticket Source!
Review Source
Response from TicketSource UK
January 12, 2017
It's always great to hear about positive experiences from our Organisers, thank you for sharing Gill.
IM
Ian M.
Used the software for:
### "The BEST Box Office Solution"
January 11, 2017
5.0
Having looked at all the current web box office providers, TicketSource is definitely the best, the most feature-rich, the most user-friendly and the most comprehensive. Customer service is always prompt & friendly, and our customers have given brilliant feedback about using it.
Review Source
Response from TicketSource UK
January 12, 2017
Hi Ian, thank you for your recent review. We're delighted to read that TicketSource is working well for you and your customers. We always strive for great customer service so it's lovely to hear your comments. All the best.
JD
Justin D.
Box Office Manager (now retired)
Used the software for:
### "Use at The Norbury Theatre, Droitwich"
October 7, 2014
5.0
We tried two other systems at our Box Office, and this is much the best. We would unhesitatingly recommend it to any theatre, for ease of use and for customer service. In every way it is a user-friendly service, quick to learn for a new recruit and with staff always ready to help when one needs it. I cannot praise the staff and system too highly!
Review Source
Response from TicketSource UK
October 8, 2014
Thanks Justin. It's reassuring to hear that you chose us having already tried two of our rivals. Thanks for sharing that information, and for the kind words.
JB
John B.
Used the software for:
### "The Heron Theatre uses Ticketsource"
January 13, 2017
5.0
Ticketsource has proved to be an excellent ticketing process for a small rural theatre run entirely by volunteers. Most custmers find qthe online booking easy and Box Office staff have also learned the system quickly. Support when needed is very quick. Highly recommended
Review Source
Response from TicketSource UK
January 13, 2017
Hi John, thank you for taking the time to support us by writing your review. It's nice to hear that your patrons are loving it too :) If you have any suggestions on ways we could improve our service or features - just drop us a line.
DR
Derek R.
Used the software for:
### "Windsor Theatre Guild's Experience with Ticket Source"
January 11, 2017
5.0
We have used Ticket Source twice now and are about to use it again shortly. Throughout we have been very pleased with the service as have our customers. In particular, the staff has always been extremely helpful and prompt whenever we have made a query.
Review Source
Response from TicketSource UK
January 12, 2017
Hi Derek, thank you for your recent review. It's lovely to read how pleased you have been with the system. We were also delighted to read how helpful you have found our team as we always strive to offer exceptional customer service. All the best.
MW
Mike W.
Used the software for:
### "TicketSource - one stop solution for event promoters"
January 11, 2017
5.0
I've been using TicketSource for selling tickets for Opera Anywhere events for several years, the system is so easy to use, offers great functionality and there is great support available from TS. The really nice thing is it's literally a one-stop box office solution. No need for anything or anyone else!
Review Source
Response from TicketSource UK
January 12, 2017
Hi Mike, thank you for your glowing review. We were delighted to read your comments as the system was designed to be an all in one solution, so it's great it covers all your needs. All the best.
MP
Mike P.
Used the software for:
### "New user experience"
January 19, 2017
5.0
We do not sell a large number of tickets for our film club through the web but have found Ticket Source to be very useful for the members of the film club who want an online purchase. Reports are very efficient and timely to track sales. The website was quite easy to set everything up with a little bit of guidance from helpful staff there.
Review Source
Response from TicketSource UK
January 23, 2017
Hi Mike, thank you for your recent review. It's great to read that you've found TicketSource to be useful for you and your film club members. All the best.
CW
Christine W.
Used the software for:
### "Does exactly what we want it to!"
January 13, 2017
4.0
This is my choir's first experience of selling tickets online. Other choirs on Twitter recommended Ticket Source, so we gave it a go - and it's worked really well. If I'm looking for any criticism - maybe the display style could be modernised a bit?
Review Source
Response from TicketSource UK
January 13, 2017
Thanks for taking the time to review us Christine, it's always appreciated. We've got a pleasant surprise for you in the coming months, as we'll be rolling out the first phase of our mobile update for our site soon. Watch our blog for more details!
DS
David S.
Event Manager
Used the software for:
### "LIBERA ticket sales feedback"
October 7, 2014
5.0
Overall, TicketSource is a great service and prefer it over others I have tried. My only niggle so far is that building a seating plan takes a long time to do, either because I am not doing it right, but I suspect because it is not as intuitive as it could be.
Review Source
Response from TicketSource UK
October 8, 2014
Hi David. Glad the system is working for you overall, but if you are ever having trouble setting up a new seating plan again, we'd be more than happy to do it for you¿ or simply talk you through it if you'd prefer. Just give us a call.
RP
Rich P.
Used the software for:
### "Professional and cheap"
January 11, 2017
4.0
Extremely low cost and possibly free but with the look and feel to end customers of a professional set up (we're an amateur dramatics group)
Review Source
Response from TicketSource UK
January 12, 2017
Hi Rich, thank you for taking the time to review TicketSource. If you choose the 'exclusive' pricing model, the booking fee is passed on to your customers, so there's absolutely no charge to yourself. If you need assistance with how to do this, please contact support@ticketsource.co.uk All the best
TD
Tim D.
Director
Used the software for:
### "Compare Ticketsource"
October 7, 2014
5.0
We used Ticket source for our festival in 2013 and subsequently for a few odd events, This year I have bieen obliged to use a local arts centre service supported by the Hampshire County Council preferrred system. The experience this year has been dire and served to underline just how good TicketSource are. I recommend them without reservation and cant wait to run an event where I use them again..
Review Source
Response from TicketSource UK
October 8, 2014
Thanks for the kind words Tim. Look forward to working with you again in the future.
TD
Tim D.
Director
Used the software for:
### "Compare Ticketsource"
October 7, 2014
5.0
We used Ticket source for our festival in 2013 and subsequently for a few odd events, This year I have bieen obliged to use a local arts centre service supported by the Hampshire County Council preferrred system. The experience this year has been dire and served to underline just how good TicketSource are. I recommend them without reservation and cant wait to run an event where I use them again..
Review Source
Response from TicketSource UK
October 8, 2014
Thanks for the kind words Tim. Look forward to working with you again in the future.
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