Who Uses This Software?

Quick Service Restaurants that offer Takeout + Delivery


Average Ratings

17 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $89.00/month
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Orders2Me
  • orders2.me/
  • Founded 2013
  • United States

About Orders2.me

Online ordering & marketing system for restaurants to take orders via Web, Mobile & Facebook using their existing payment systems.


Orders2.me Features

  • Food Costing
  • Inventory Management
  • Kitchen Management
  • Menu Management
  • Payroll Management
  • Point of Sale (POS)
  • Reservations Management
  • Sales Tracking
  • Table Management
  • Wait List Management
  • Waitstaff Management

Orders2.me Reviews Recently Reviewed!


User experience is great. Excellent merchant support.

Apr 16, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The system is able to create an ordering page at the location we wanted, and it works with the esthetic of our website.

Cons: Unable to integrate to our POS system. Sometimes we have trouble receiving the orders, and customers were confused of whether their order were sent.

The team made it super easy to get started and we've been successful using the software for 2+years

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use. Having one dashboard to access menu, accounting and operations is very helpful. The design is clean and looks great with our branding.

Cons: Software Integration. The ease of firing the orders directly to the kitchen would be very helpful with Aloha. Also, we use iOS devices so having the ability to receive orders on an iPad would also be useful. Our biggest opportunity with the orders are ringing them in correctly.

i'm happy with the product

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: easy to use the diversity it is so big , before i was losing my time to go around to find everything i need now , everything is just close to a touch of the baton

Cons: no difficulty i use it all the time so easy to find everything you need , i would definitely recommend it to everyone, even to the people who they are new in business

Completely customize-able on-line ordering system

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: If I want to only sell an item on Wednesday from 4-10pm I can do that with this system. Each feature has so many customization options that it makes programming it a breeze.

Order2me is very user friendly for both the company and our customer. I receive daily sales totals and customer feedback which helps pinpoint what products are doing well and where we need to improve on. I can break down reporting by items, by customer or so much more. It provides a wealth on information on the back end.

One of the best features they have is each time an order is placed they call to confirm receipt. This has come in handy on more than a few occasions.

I would highly recommend it for restaurants who want personalized features that fit to their needs.

Cons: Only issue is some times the customer doesn't' wait to receive order confirmation. The must wait to receive an order confirmation but occasionally we have some that get distracted and do not wait for the confirmation.

Overall: Improved customer satisfaction
Improved order accuracy
More repeat ordering

Great team to work with and very helpful!

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: How easy it is to use and how organized the platform can make it for my clients. Love the platform and will recommend it to other clients.

Cons: Nothing to say. The platform is an easy software to use and the team makes it easy to make the needed edits.

We struggled with the Orders2Me app at the store. The orders would occasionally come through wrong

Apr 02, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Giving customers another way to order, the ease with which we could customize the menus, and the use by employees.

Cons: The issues with order handling at the store - the orders would come through with incorrect modifiers and price amounts.

Overall: Giving customers an option for ordering from their mobile devices.

I am using them for a few years and don't regret thisince we changed from the last company.

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service is number 1. Which is the most important thing in anything you buy. Also they constantly upgrade and modernize the software.

Cons: I would revamp some parts of the delivery section. .

Overall: Helps me run my business

Very good customer service.

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What ever I need need is in there. Easy to use also. Adding and deleting items are easy. Also you can pictures any time you want. If you have any problems just call the customer care.

Cons: Monthly price is ok but could be more affordable. If you compare the other companies is not bad. Everything is good about the software.

Used the software to manage our customers that were able to order off of our website, it was great.

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: We liked how customizable the software was, and that the customer service was available and attentive to help us with our needs.

Cons: It's not very visually slick if that makes sense, it's still very basic programmer looking. The interface could be a little more intuitive to the end-user as opposed to someone who knows programming.

Capterra-loader

Great program at a reasonable price

Mar 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of adding and removing menu items. Ability to disable items from the tablet. Format is very user friendly.

Cons: Have issues with the tablet going on and offline at random times and notification via email does not get immediate attention. Have lost many orders because of that.

Also would like to see some more detailed features on discounts such as discount for prepay only and would like to have additional question upon checkout if paying cash or credit.

Capterra-loader

Easy to use .

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Fast and easy to understand. The software is very user friendly. Im not good with computers and I found it to be very user friendly.

Cons: I didn't really find and cons. the software seems to be very user friendly. Looking forward to all the updates and learning how to use them.

Excellent follow up and help along the way teaching & finding ways to work for our specific needs

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support is great! There are a few boundaries with how the software performs in regards to how discounts can be created, but you just have to get creative to make it work. Customer support has been excellent trying to fit software limitations to my wacky ideas.

Cons: No issues. As stated in the Pros section, there are a few limitations to how the discounts can be implemented. But because of the awesome support, we found ways to make it work for our business.

Overall: Another way for guests to interact and order from our restaurant.

Needs more streamlined

Mar 30, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: It is hard to navigate
The ordering system is complicated
When order prints for us it is not in a good format

Outstanding

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is such a complex, robust system yet it is so easy to use. The email marketing, email rules are oustanding!

Cons: I don't have any complaints about the software. If I had to pick something, I was there was most POS system that it would directly integrate with.

Overall: Increased profits and revenues.

Overall good but could be improved.

Mar 27, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: The support staff is very responsive and knowledgeable. They did a nice job setting up the initial functionality of the the program and explained how to make changes.

Cons: It would be nice to have webinars to teach how to use the other functionality of the software. It apprears that the software has a lot of capabilities but I have no idea how to use them and don't have the time to try and figure them out.

Love the service

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use. It's a superior system to others that we had tried. I would and have recommended Orders2Me to other restaurant owners.

Cons: In my humble opinion the fee is a little bit high. There are systems with lower rates on the market. However, i am happy to pay the extra couple of bucks for Orders2Me.

Highly recommended

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's customization features are great. Ease of use. Ability to get a live person on the phone quickly to resolve issues.

Currently working with out POS team to integrate with POS.

Cons: We wish we could have two separate sites for our locations. Occasionally Customers will enter an order at the wrong store. They did offer website design support but any changes we make to our site the previous work gets deleted.

Overall: Less mistakes due to communication errors. Improved customer satisfaction because they don't have to wait for food. Good ROI. Excellent feedback system. Allows us to communicate easily with customers.