--- title: "Webfleet Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Webfleet the right Field Service Management solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/134918/WEBFLEET/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Webfleet 4.2 (70) [View alternatives](https://www.capterra.com/p/134918/WEBFLEET/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Webfleet Ease of use 4.3 Customer Service 4.1 ## Pros and Cons in Reviews AB Andrew B Transport ManagerConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “When you factor in Webfleet exceptional live tracking with OptiDrive and Tachograph Management facilities then the value for money is exceptional as it is a one stop shop for all your fleet management needs. “ September 10, 2025 AB Andrew B Transport ManagerConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “Without Webfleet and its offshoots, I would be spending most of my time driving around various sites chasing after drivers. “ September 10, 2025 SJ SIMON J MANAGERLogistics and Supply Chain, 2 - 10 employeesUsed the software for: More than 2 years. “I have used it for almost 9 years and find it very user friendly.“ December 6, 2023 MS Michal S OwnerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: More than 2 years. “Unable to share vehicle location, sometimes the client requires it and I don't have that option.“ December 12, 2023 MB Michal B CEOLogistics and Supply Chain, 11 - 50 employeesUsed the software for: More than 2 years. “High quality software“ December 17, 2023 MB Michal B CEOLogistics and Supply Chain, 11 - 50 employeesUsed the software for: More than 2 years. “We had some issues with previous generation devices (not in use any more)“ December 17, 2023 ## Showing most helpful reviews Showing 1-25 of 70 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CEO Used the software for: 3-5 years ### "Very recommended" December 19, 2023 5.0 Pros \- User friendly tools - High quality software - Many features - High quality customer service and technical support Cons We had some issues with previous generation devices (not in use any more) Review Source operations support officer Used the software for: 3-5 years ### "Fleet management" December 20, 2023 5.0 Pros very useful in keeping us updated with our fleet Cons There is nothing i dislike about webfleet and would 100% recommend it to any company Review Source President Used the software for: 3-5 years ### "No customer service/ product does not work" September 7, 2020 1.0 No benefit buyer beware as soon as you sign contract you are on the hook for its term... Pros Very upset with this product, no customer service , devices outdated and behind in technology. Cons Customer service is nonexistent. Their device are outdated Review Source Owner Used the software for: 3-5 years ### "Would not buy again." October 27, 2016 4.0 Since day one, we have not been able to program a custom report for our needs to verify payroll hours. The software is very complicated to use compared to our old GPS software. I've had several dispatchers and office managers since we began using this system, and ALL of them have trouble with the software and have to call TomTom for help to setup basic components of the software. We have frequent issues with the hardware that require repeated trips to the local installers. One or two vehicles is constantly not reporting properly. We get nuisance reports of "vehicle being towed". Etc. I absolutely regret purchasing this GPS system. Our previous system was much more user friendly, we could customize the reports, and I used it every day. I hardly look at TomTom because it does not quickly give me the data I need. Pros Driver safety info. Cons Too complicated, difficult to setup. Unable to create the custom reports that we really need and used to review on a daily and weekly basis. It's more difficult to drill down and see basic information, routes etc. All users in my office complain about this software system and do not like it. Frequent hardware and installation issues, and the local service rep is awful. Review Source Operations Manager Used the software for: 3-5 years ### "Ah-mazing! TomTom really takes the cake when it comes to GPS and vehicle tracking systems!" June 13, 2018 5.0 Amazing & user friendly all around! A necessity for any transport related business! Pros The software is a HUGE asset to any transportation business! Personally I work in the towing world and this has helped beyond my expectations. It also integrates with my current dispatching system which is more than i could ask for! Cons Nothing comes to mind when i hear "con". The support alone makes this system unbeatable! If anyone can find a con in this software, i'd love to meet em! Review Source Response from Bridgestone Americas June 13, 2018 David, Thank you for sharing your experience we love to hear from our customers! operations manager Used the software for: 3-5 years ### "good and bad of system" May 26, 2020 3.0 Pros the ease to view vehicles. the ability to track drivers speed and location is great Cons the new version, not using flash, is not easy Reasons for choosing Webfleet there was a deal with our scheduling software and this company Review Source Reviewer ### "Rubbish Service & back up" August 31, 2017 1.0 Your service is rubbish and dishonest. You take money from this company every month and we cannot use the service, do not have a contact point and any attempt to get this sorted out is useless. Your accounts just keep taking money even though they know we cannot access the service & do not have any use whatsoever from the setup. I would not recommend anyone to use you because you are just rubbish. I really wish this could be seen by anyone even thinking of going with you but of course, it won't be. you will look and that will be that. You are a dishonest company and you take money under false pretense. I wish we had never got involved with you I am disgusted every time your invoice drops on the mat it makes me madder every time I see it. Pros I don't like anything about your set up Cons I don't like anything about your setup Review Source Response from Bridgestone Americas August 31, 2017 Thanks for the review Ellen! As you are still learning please let our support team or account manager know if you have any questions and we'd be happy help! Operations Manager ### "Pros and Cons" May 17, 2017 4.0 Pros: The Tom Tom WebFleet is a good product. It allows us to dispatch jobs and monitor our technicians effectively for the most part. The customer service is helpful and responsive. Cons: We purchased the WebFleet service on the basis that they work hand in hand with Wintac ( Our service / dispatch software ) and that the two have been integrated. Partially true. The first year worked great, but then Webfleet changed. Now I can't dispatch a job if there is a # sign anywhere in my work order. If I do, I then have to shut down our Wintac and reboot it. WebFleet will attempt to direct the technicians to the wrong location and even other states back east ( We are in California ) if there are any street abbreviations, such as ST. , Ave, Blvd, etc.... Every morning I have to go thru each work order and make sure that there are no # signs or street abbreviations before dispatching them. Very frustrating and time consuming when you have a data base of over 40,000 customers. Review Source Founder Founder ### "Best Customer Service in Show" September 5, 2014 5.0 As a new player in the medical transportation industry the integration of the WEBFLEET program has played an essential role in allowing us to make an immediate impact in our market. The system has been well received by all of our drivers and has proved to be extremely user-friendly. On the backend, the vast amount of analytical data collected by the system has allowed us to streamline and create the most efficient logistical process possible. In terms of customer service, there is not a company we work with who compares. Howard Sandberg, the account manager who works with directly with our company, has been an absolute joy. He has gone above and beyond making certain that everything is working seamlessly for us while adjusting to the new product. We look forward to using the WEBFLEET program as we continue grow. Bravo, Howard! Review Source President ### "A great product for monitoring your fleet!" July 27, 2014 5.0 Pros: Overall this product has really helped us to usher our business into the 21st century. It has elevated our ability to communicate with our drivers in real time, to avoid issues linked with CB communications, and to allow us to meet our customer's needs in an efficient manner. Cons: There haven't been any issues with the product, but one time we left a message for customer service and did not receive a response. However, overall we are very pleased with TomTom WEBFLEET, and we would recommend it to any business looking for GPS technology. Review Source Prokurist Used the software for: 3-5 years ### "Webfleet im Alltag" December 19, 2023 4.0 Gesamteindruck ist positiv und eine echte Erleichterung in der Disposition im Alltag . Pros \- Standortgenauigkeit - Lenk und Ruhezeitzeiten (Tachomanager Plus) - Reports Cons die Hardware , teileweise anfällig , auch der Wechsel der Geräte ist teilweise suboptimal Switched from [Powerfleet](https://www.capterra.com/p/266387/PowerFleet/) einfachere Bedienung und mehr Informationen . Review Source Responsable achat et logistique chargements Used the software for: 1-3 years ### "Constat d'utilisation Weeb Fleet" September 11, 2025 5.0 Très bon outil de travail pour les livraisons de clients en panne, facilité d'utilisation et le fait de pouvoir l'utiliser par plusieurs personnes au sein de l'entreprise Pros Utilisation simple et efficace du système et suivi de l'assistance Service technique à l'écoute des problèmes Cons Encodage des données d'entretien et des contrôles des véhicules Les problèmes liés à la réception des messages sur le Tom des véhicules Review Source Geschäftsführender Vorstand Used the software for: 1-3 years ### "Einbautermin" November 7, 2024 4.0 das hat schon mal besser geklappt! Ich weiß nicht wie oft wir noch schreiben sollen bis der Einbau klappt? Pros die Geräte funktionieren einwandfrei!! Wir verwenden Sie in unserem gesamten Fuhrpark Cons der Service, wir warten bereits den 3. Monat auf einen Einbautermin in unserem Fahrzeug. Die Miete für das Gerät läuft bereits. Review Source Bereichsleiter Used the software for: 1-3 years ### "Am Tiefpunkt angekommen- es kann nur besser werden " October 15, 2024 3.0 Zu Beginn der Einführung war alles super. Da gab es einen \[sensibler Inhalt ausgeblendet\] der immer ansprechbar war und geholfen hat. Mit \[sensibler Inhalt ausgeblendet\] verschlechterte sich der Support auf Note 3. Aktuell bei der Note 5 - 6. Seit beginn des Projektes wurden die Einbauten über Ford (nach EW durch WebFleet) vorgenommen. Jetzt wollte man es ohne ersichtlichen Grund ändern und einen Externen Dienstleister einsetzen. Die Wünsche des Kunden und die Gewährleistung bei Neufahrzeuge haben keine Rolle für die Beteiligten bei WebFleet gespielt. Der Einbau wurde um Wochen verzögert und statt dessen immer wieder neue Termine vereinbart. Pros Das System als solches ist nicht schlecht, wenn denn alles funktioniert. Cons Aktuell melden bestimmte neue Fahrzeuge nicht aller Ereignisse und das seit Monaten. Zum Beispiel AdBlue wird oft nicht angezeigt. Der Support ist aktuell nicht gegeben. Es fühlt sich keiner richtig zuständig. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Reasons for choosing Webfleet Entscheidung wurde nicht von mir getroffen Review Source comptable Used the software for: 1-3 years ### "Une nouvelle solution pour aider les entreprises avec un produit innovateur !" December 19, 2022 5.0 Les alertes permettent le suivi en temps réel, l'envoi des appels à mes conducteurs, le suivi du temps d'inactivité, le suivi des commandes, etc. Toute personne dans le secteur a besoin de ce système ......... l'investissement en vaut la peine Pros Le logiciel est un énorme atout pour toute entreprise de transport! Personnellement, je travaille dans le monde du transport de marchandise et remorquage et cela a aidé au-delà de mes attentes. Il s'intègre également à mon système de répartition actuel, permet le suivi régulier ce qui est plus que ce que je pourrais demander! Cons La seule difficulté ici réside au niveau de la mise à jour qui demande à ce qu'il soit fait 1 par 1 et c'est un manque de temps que ça coûte il faut changer cette manière. Switched from [Praxedo](https://www.capterra.com/p/141813/Praxedo/)[FORM OpX](https://www.capterra.com/p/133308/Forms-Automation-Software/) Review Source Dirigeant Used the software for: 3-5 years ### "Efficace !!" December 19, 2023 5.0 Simple, Pratique, Efficace Webfleet facilite le suivi des conducteurs, le suivi des tournées Le contrôle de l'eco conduite et le rapport sue l'émission de Co2 Pros La simplicité d'utilisation facilite grandement la prise en main, Le suivi des véhicules sur le site web, La tablette à bord des véhicules est trés pratique et appréciée des conducteurs L'enregistrement des tournées régulières Cons L'exploitation des données sociale via Tachoshare Review Source Kundendienstleiter Used the software for: 3-5 years ### "Webfleet Scheu" December 19, 2023 5.0 Sehr gut. Pros Überall einsetzbar, Optisch Ansprechend. Cons Verbindung fällt manchmal aus. Reasons for choosing Webfleet Weil die Firma Schanes GmbH sehr überzeugend war Review Source Versand und Logistik Used the software for: 3-5 years ### "Tägliche Nutzung" December 19, 2023 4.0 Pros Übersichtliche Arbeitsfläche. Verschiedene Möglichkeiten eine Aufgabe zu erledigen. Cons Man kann keine Gebiete sperren. Ich muss Wegpunkte setzen damit die Route nicht durch Belgien führt. Review Source Fuhrpark Leitung Used the software for: 3-5 years ### "Es läuft alles sehr gut soweit!" December 19, 2023 4.0 Pros Einfach Bedienung, sehr Übersichtlich. Vieles Selbst Erklärend Cons Angebot an Daten, hier könnte mehr auf die Kundenbedürfnisse eingegangen werden. Review Source Reviewer ### "Great Product" September 6, 2014 5.0 Works much better than our previous tracking provider. Location updates are quick and accurate. Customer support has been great. Iphone and Ipad app comes in handy when on the road looking to locate our vehicles. Anyone looking for a tracking solution should take a look at the Webfleet product. Review Source General Manager ### "Best tracking and dispatching product on the market - and it integrates with my software!" May 17, 2017 5.0 My drivers complained that the TomTom's were stupid! Since then, drivers gave it a try and they love them! Easy to use and very accurate. Easy to dispatch calls and get to the calls quicker. Thank you for a great product to help save us time and money! Review Source Owner ### "Saves Time and Money" July 28, 2014 5.0 Pros: Know where all the cars are at Drivers clock in and out on TomTom Sent messages to drivers on TomTom that includes time stamps Run multiple reports Much More Cons: Nothing Review Source EG Ethan G. Director of Sales ### "Great Reporting and Integrations" May 17, 2017 5.0 I love that with TomTom you can replay the route of several vehicles at once. Great people to work with! Review Source Gerente Comercial Used the software for: Less than 1 year ### "WEBFLEET UN SERVICIO MEDIOCRE no lo recomiendo." November 10, 2025 1.0 Mala experiencia, no lo recomiendo el gps da una dirección que no es correcta por días, actualizarce la unida respuesta que se obtiene del servicio tecnico es que no es culpa de ellos que depende de la señal de telefonía (cabe destacar que en Chile tenemos una de las mejores redes moviles de latino america), y que se realizará una actualización de parametros, lo que se ha traducido en NADA. Pros La velocidad de respuesta al cliente, el problema es que se dan respuestas mediocres sin ofrecer una solución real a los problemas. Cons Se notan que ahorran en la red movil que ya que es la peor señal que encuentran para hacer la medición, no se actualiza la posición de los vehículos por horas o días. Alternatives considered [EntelliFusion](https://www.capterra.com/p/207622/EntelliFusion/) Reasons for choosing Webfleet te ofrecen una alternatica muy buena a un costo razonable, que en la practica se traduce en dolores de cabeza. Review Source Response from Bridgestone Americas November 11, 2025 Hello Roberto, Thank you for your feedback. We sincerely apologise for the ongoing issues you've experienced with the GPS signal. We understand the frustration caused by the delays and technical difficulties. Please rest assured that we are actively investigating and that your case was escalated to our customer support team. We are committed to improving our support and ensuring that your concerns are addressed. Thanks, Yout team at Webfleet Transport Manager Used the software for: Less than 1 year ### "Webfleet: Outstanding and Market Leading" September 11, 2025 5.0 Webfleet overall is something I live by in the transport world on a day to day basis. Without it, I would be running blind and unable to manage my transport network across the regions. Webfleet empowers, and gives the ability for Fleet Management to be successful regionally through its vast remote network data sharing. Their hardware for tracking and tachograph sharing is first class allowing the software to do its thing. Without Webfleet and its offshoots, I would be spending most of my time driving around various sites chasing after drivers. Thank you so much to the entire Webfleet Team. Pros When you factor in Webfleet exceptional live tracking with OptiDrive and Tachograph Management facilities then the value for money is exceptional as it is a one stop shop for all your fleet management needs. There is a nice steady learning curve which progresses nicely to competent level where even detailed route planning is available. Its a very user-friendly modern software system that's high on security and free of bugs and issues. The supporting staff that work here are phenomenal and are only an email or phone call away from providing assistance. If I was unsure then I would always consult the vast array of detailed, understandable training videos on offer first. Cons Its almost too good! Certainly makes my job less of a challenge :-) But in seriousness, I can not fault Webfleet at all. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.