--- title: "Slack Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Slack the right Knowledge Management solution for you? Explore 24212 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/135003/Slack/reviews/" page_type: "reviews" language: "en" --- Slack 4.7 (24212) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Slack Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews DR Dave R ManagerMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: More than 2 years. “The search functionality, file sharing, integrations, and reliable desktop and mobile applications make it easy to collaborate, troubleshoot issues, and keep projects moving efficiently.“ July 9, 2026 EW Emilia W Network Support CoordinatorFacilities Services, 201 - 500 employeesUsed the software for: 1-2 years. “Notifications may also feel overwhelming if they aren't configured properly, and occasional performance slowdowns can happen in workspaces with a very large number of channels and integrations.“ July 8, 2026 KS Kaynan S Senior Software EngineerEntertainment, 51 - 200 employeesUsed the software for: 1-2 years. “It is our main communication platform at NextDay, and the threaded conversations are one of the most valuable features — they allow us to keep discussions organized without losing context in busy channels.“ April 23, 2026 JC Jerrid C CEOComputer Software, Self-employedUsed the software for: 1-2 years. “I also found that search, while useful, does not always make it easy to quickly surface specific historical context, files, or decisions across busy channels and threads when I need something fast.“ May 5, 2026 JC Jerrid C CEOComputer Software, Self-employedUsed the software for: 1-2 years. “It has helped me manage conversations by client and project, collaborate more efficiently, and maintain visibility across several workstreams at once. While notification volume and search can be frustrating at times, the overall value has far outweighed those drawbacks, especially because the platform helps me move faster and reduce administrative overhead.“ May 5, 2026 Jake P Account ExecutiveHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Additionally, sending very large files can sometimes hit strict size limitations, forcing us to rely on external cloud storage links instead of direct uploads.“ May 22, 2026 LY Laura Y Sign Language InterpreterTranslation and Localization, 11 - 50 employeesUsed the software for: More than 2 years. “We have used it to create group chats for admin, and staff, and we are able to quickly video huddle for last minute meetings.“ July 7, 2026 EM Enguerran M Fullstack web developperSporting Goods, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “The notification management system becomes unmanageable because of its default settings which create notification fatigue for users.“ April 9, 2026 ## Showing most helpful reviews Showing 1-25 of 24212 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Abhishek M. Subject Matter Expert Financial Services Used the software for: 2+ years ### "Corporate Social Media platform" August 20, 2026 5.0 Wonderful. The chat feature is great. Even if you clear the message from the sode bar, your chat doesn't gets deleted, it stays in cloud and will be resumed of message sent to the same person again. Pros Channel creation. Could tag channels in other channels. Tools are interesting. Auto schedule feature for reminders, updates is the best part for Slack. Ease of use and Privacy is taken care of. Cons The delete message option should be enabled for Admins. Also, should show Private channel name in other channels for visibility to other departments. Review Source Jennifer N. CSR Telecommunications Used the software for: 6-12 months ### "A Reliable Collaboration Tool with a Few Annoyances" August 4, 2026 4.0 Slack is a dependable communication platform that keeps teams connected and organized. It’s easy to use, integrates with everything, and makes daily collaboration smoother. While it has minor issues, it remains one of the best tools for team communication. Pros \*Slack delivers strong value for the money, especially for teams that rely heavily on messaging and collaboration. The free version is solid, and paid tiers unlock powerful features. \*Customer Support is generally responsive and helpful. Most issues are resolved quickly, though complex problems sometimes require multiple follow-ups. \*Very easy to use. Slack is intuitive and easy to navigate. Channels, threads, and search features make communication organized and simple. \*Chat is fast, reliable, and easy to manage. Threaded conversations help keep discussions organized, and reactions make quick feedback simple. \*Occasional glitches happen — slow loading, notification delays, or random sign-outs. Nothing catastrophic, but noticeable during busy days. \*File sharing is smooth. Uploads are quick, previews load instantly, and integrations with Google Drive/OneDrive make collaboration easier. \*Slack’s built-in huddles and calls work well for quick check-ins. They’re not as robust as Zoom or Teams, but they’re convenient for fast conversations. \*Clean, intuitive interface \*Fast messaging and reliable notifications \*Strong integrations with other tools \*Easy file sharing and collaboration Cons Occasional bugs and slowdowns Search can feel cluttered with older messages Meetings/huddles lack advanced features Review Source DD Dee D. Customer Service Consumer Services Used the software for: 1-2 years ### "Slack Review" September 9, 2026 3.0 Pros Slack is great as team communication, and as a meeting tool. It was easy to set up and quickly utilized among our team. Files, both documents and picture was easily shared without any hiccup. Cons Occasional missed notification caused us several miscommunication among the team despite setting it on for notification. The side bar on the app or the desktop platform became cumbersome. Review Source MB Mohammed B. AI trainer Research Used the software for: 1-2 years ### "Efficient Team Communication and Collaboration Tool" June 18, 2026 5.0 Slack has been a reliable communication platform for collaborating with teams, sharing files, and staying updated on projects. Its channel-based structure keeps conversations organized and easy to follow. Pros Slack makes team communication fast and organized with channels, direct messaging, and integrations. Cons Notifications can become overwhelming, and some useful features are limited in the free version. Update this features Switched from [CompanyCam](https://www.capterra.com/p/171143/CompanyCam/) Give best experience and work friendly compared to others. Review Source Rachel W. Project Manager Marketing and Advertising Used the software for: 2+ years ### "Slack for Project Managers" August 6, 2026 5.0 I have had a great overall experience with Slack and don't think I could do my job as effectively with out it! Pros This is the best way to communicate with my team! I don't think I could survive without it. We also use it to huddle or have small unplanned meetings. It is super easy to use. I also use the Canvas as a project planning tool to make sure everyone on the team is aligned. Cons Sometimes it's hard to find what I'm looking for, but the search functionality is improving so much. Review Source Lorenzo F. Marketing and sales manager Computer Software Used the software for: 2+ years ### "Can’t work without" September 5, 2026 4.0 I use Slack as a professional live chat tools. Not only using it with the colleagues, but also to communicate with external partners. Pros Its ease of use and flexibility. The way you can open a new chat and a channel to share with others is the best Cons Just as a personal point of view, the UI is not as modern as other tools are made. Some changes could help improve. Switched from [Discord](https://www.capterra.com/p/240238/Discord/) Many features were under expensive plans Review Source Anbuselvam S. LLM Trainer Information Technology and Services Used the software for: 2+ years ### "Reliable Communication and Collaboration Platform" September 18, 2026 5.0 I’ve been using Slack for more than 5 years, mainly for team communication, project discussions, file sharing, and collaboration. It is reliable and easy to use, and the channel structure helps keep conversations organized. Overall, it has made communication and collaboration much easier for me. Pros Slack makes day-to-day communication very easy. I like the channel-based organization, quick messaging, file sharing, and how easy it is to keep project discussions in one place. After using it for several years, it has become an important part of my daily work. Cons The number of notifications can sometimes become distracting, especially when there are many active channels. Finding older information can also take some time when conversations get very large. Review Source Ritesh R. Billing Analyst Research Used the software for: 2+ years ### "Wonderful communication tool" August 16, 2026 5.0 I've used many and it's my go to tool when it comes to official communication tool. I just love it over any other similar tool. Pros It's the best office communication tool I've seen around. It provides chat and meeting options, supports file sharing. Support is also great. Cons I've seen a bug in recent times, if I don't restart my laptop or quit Slack for a few days on my Mac, I find that I'm not able to attach files until I quit Slack app and relaunch it. Review Source David V. Lead Developer Information Technology and Services Used the software for: 1-2 years ### "A great communication tool" July 30, 2026 5.0 Overall - it's hard to beat slack for a communication tool. It makes my day to day work life pretty easy. Pros Slack makes it really easy to communicate both internally and externally with my team, clients and vendors. I specifically like sharing files in slack, and enjoy being able to use the gif function. Cons I have had some issues where pdf files show different colors when previewing them in slack. Also - open graph meta titles, descriptions and images if I change one of those - I'm not sure how fast slack updates that information for web page previews. Review Source Stephanie M. Human Resources Specialist Architecture & Planning Used the software for: 1-2 years ### " Slack offers a great communication tool!" September 15, 2026 5.0 Slack provides a strong communication and collaboration experience, making it easy for teams to stay connected, share information, and work together efficiently. Pros Slack makes it easy to communicate and collaborate with team members in real time. Keeps conversations organized by teams, projects, and topics and integrates well with our ATS. Cons High volumes of messages and notifications can sometimes make it difficult to prioritize important conversations. Review Source AF Amanda F. Head of Quality Information Technology and Services Used the software for: 6-12 months ### "Powerful communication and work management tool" May 22, 2026 4.0 After making it through the initial learning period, I have been happy using Slack. It helps me manage communication topics, stay on top of my work, and go back through chat histories to find information and files I need. Pros Slack is a powerful tool for both work management and communication. The supported integrations elevates visibility of tasks from different connected applications. The splitting of Direct Messages and Channels is helpful for ensuring communication reaches its target audience. Cons Slack has a steep learning curve compared to other platforms (less intuitive in my opinion). Based on if conversations were continued within individual threads or within the main body of a message, I could inadvertently miss replies. Also it seems that my notifications for in-thread replies are inconsistent between my computer and phone's application. I'm used to this now and just make sure to constantly monitor the Activity page. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) I went to a new company that uses Slack instead of Teams. Review Source James W. Salesforce Administrator Higher Education Used the software for: 1-2 years ### "The Best Communication Platform" May 11, 2026 5.0 Slack is a superb communication platform. It's easy, organized, fun, and effective. Of the many communication tools out there, like Discord and Telegram, Slack stands out with more capability and yet more simplicity. Pros What I most like about Slack are the video call feature (Huddle) and screen-recording feature (which also allows you to record audio and camera with it). Cons I can't think of anything significant that I don't like about Slack as a product. If anything, being owned by a smaller company rather than Salesforce would be preferred. And maybe having a different product name than "Slack" since it helps your teams get more done! Switched from [Google Chat](https://www.capterra.com/p/175800/Chat/) We needed more real-time communication and more collaborative communication in order to be more efficient. Review Source Charlie L. Video Editor Motion Pictures and Film Used the software for: 1-2 years ### "A Great Alternative for Coworker Communication" February 19, 2026 5.0 Overall, Slack has been great for my team. Whenever I'd talk to customer support, they would be very helpful, but honestly it wasn't that often that I needed help. My coworkers enjoy it, and it allows us to not have to just communicate by email, which can be pretty mundane. Pros Slack allowed me to communicate with my team with the utmost ease. The chat features allow for an easy and lighthearted conversation flow. Many of my coworkers enjoyed the UI customization options that made each of their individual accounts unique. I think it is a fantastic value for the money. Cons Sometimes, even when turned on, notifications would not pop up on mobile. This caused many team memebrs to miss things or respond to urgent maters later than needed. Switched from [Discord](https://www.capterra.com/p/240238/Discord/) My bosses wanted something that was easier to use and less clunky, and Slack was the answer to that. Review Source VR Verified Reviewer Mortgage Admin Processor Financial Services Used the software for: 2+ years ### "Helpful tool for everyday team communication" July 8, 2026 5.0 Overall, Slack has been very helpful for staying connected with my team. It makes communication faster and helps keep work updates in one place. I especially find it useful for quick questions, project discussions, and sharing documents. Once the channels and notifications are organized properly, it becomes a really useful tool for daily work. Pros What I like most about Slack is how easy it makes day-to-day communication with the team. Instead of long email threads, everything can be discussed quickly in channels or direct messages. I also like that we can share files, tag teammates, and keep conversations organized by topic or project. Cons The only thing I don’t like sometimes is the number of notifications. When there are too many channels or active conversations, it can feel a bit distracting. It also takes some time to manage the settings properly so you only get alerts for important messages. Review Source Richard M. Founder Marketing and Advertising Used the software for: 2+ years ### "Slack: Essential for Desk Based Workforces" July 25, 2026 5.0 I love Slack and could not run my business without it. Nothing beats the speed, ease, and easy way to communicate and meet with team members around the world. Pros Slack is the best way for a desk based workforce to communicate. Hands down. Nothing beats the speed, customizability, and ease of using Slack. As a small business owner, the first thing I did was set up my email, and second was a Slack account. It's also so affordable for small businesses to use, and the freemium plan is also fantastic on its own. I recently had an issue with billing and their customer support fixed it in mere hours. Cons Honestly, nothing. Occassionally there will be a bug or issue, like when you had to hard refresh to get rid of phantom notifications, but that is once in a blue moon. Review Source CF Cristiano F. Consultant Marketing and Advertising Used the software for: 2+ years ### "A Flexible and Powerful Platform for Team Collaboration" June 11, 2026 5.0 My overall experience with Slack has been extremely positive. It has become a central hub for team communication and collaboration, making it much easier to coordinate projects, share knowledge, and stay aligned across different teams. The platform is flexible enough to support a wide variety of workflows and integrates seamlessly with many business tools. While managing notifications and information flow can sometimes be challenging in larger workspaces, the productivity and collaboration benefits far outweigh these limitations. Pros What I liked most about Slack is its flexibility and the way it enables real collaboration across teams. Channels, direct messages, integrations, and notifications all work together to keep communication organized without relying heavily on email. It adapts well to different workflows, from small teams to large organizations, and makes it easy to share information, coordinate projects, and collaborate in real time. The extensive integration ecosystem further enhances productivity by connecting Slack with the tools teams already use every day. Cons What I liked least about Slack is that information can sometimes become fragmented across multiple channels, threads, and direct messages, making it difficult to keep track of important discussions. Notification management can also be challenging in active workspaces, leading to information overload if not carefully configured. While Slack offers powerful search capabilities, finding older conversations or specific files is not always as intuitive as it could be. Review Source Denis M. Recruiter Financial Services Used the software for: 1-2 years ### "Excellent communication hub with great AI functions" May 1, 2026 5.0 The interface is clean, the search function actually works well (which is rare for chat apps), and it keeps everything centralized. I wish the native automations had more depth, but as a core messaging platform, nothing else really comes close to how intuitive it is. Pros Great tool for everyday work communication. The new AI features are actually super useful, especially for summarizing massive, chaotic threads when you come back from a day of meetings. But my absolute favorite part is the Workflow Builder. It makes setting up standardized IT request forms, automated onboarding messages, or daily standups incredibly easy without needing to involve developers. The integrations with almost every other tool we use are just a massive time-saver Cons Even though the Workflow Builder is great for basic tasks, it hits a wall pretty fast when you need real automation. The lack of proper conditional logic (if/then branching) is frustrating. If you want to build complex, multi-step flows with different outcomes based on user input, the native builder just can't handle it. You still end up having to connect external tools like n8n or Zapier to do the heavy lifting Review Source VR Verified Reviewer Transfer Sales Agent Consumer Services Used the software for: 1-2 years ### "A Reliable Tool for Organized Team Communication" April 19, 2026 5.0 My overall experience with Slack was positive. It made communication feel organized and efficient, especially with the managers‑only group where important information was shared and our campaign page where we stayed connected as a team. I liked that our daily stats and updates were sent there too, so everything I needed was in one place. At the same time, there were a few limitations — like not being able to see when someone read my message and not having the option to block someone if needed. But overall, Slack helped keep our workflow smooth and made it easier for everyone to stay informed and aligned. Pros What I liked most about Slack was how organized our communication became. We have a managers‑only group where they share valuable information, and we also have our campaign page where everyone can communicate and stay updated. I really like that our daily stats and important updates are sent there too, so I never feel out of the loop. Everything is in one place, easy to find, and it keeps the whole team aligned. Cons What I liked least about Slack was that I couldn’t see when someone read my message. Sometimes I needed confirmation that information was received, and without read receipts, I had to follow up more often. I also didn’t like that you can’t block someone. If a conversation becomes uncomfortable or someone keeps messaging you, there’s no way to stop it directly in Slack. Review Source KS Kaynan S. Senior Software Engineer Entertainment Used the software for: 1-2 years ### "Great communication tool with smart features that keep the whole team aligned" April 23, 2026 5.0 Overall my experience with Slack has been excellent. It is our main communication platform at NextDay, and the threaded conversations are one of the most valuable features — they allow us to keep discussions organized without losing context in busy channels. The AI-powered summaries are particularly helpful when catching up on long threads after being away. Having all team members in dedicated channels for different topics makes collaboration easy and keeps everyone informed about what is happening across the company. Pros The thread system keeps conversations organized and easy to follow, even in high-traffic channels. The AI summary feature is a great time-saver for catching up on missed discussions. Having all teams and topics centralized with proper channel organization makes communication very efficient across the company. Cons Notifications can be overwhelming if you are part of many active channels. It can take some time to configure the right notification preferences to avoid unnecessary interruptions throughout the day. Review Source RV Rakhi V. QA Lead Information Technology and Services Used the software for: 2+ years ### "Slack over 4 years" April 1, 2026 5.0 My experience with Slack has been very positive. It’s one of the best tools for day-to-day team communication and quick coordination, and it keeps work moving without a lot of friction. It does take some discipline (good channel hygiene, using threads, and knowing when to move things to docs), but when used well it’s a huge productivity boost. Pros it makes collaboration feel effortless—quick questions get answered fast, and it reduces the need for unnecessary meetings. I also really appreciate the way channels create a shared “team memory”: decisions, context, links, and updates are easy to find later, which is a huge help when you’re juggling multiple projects. Cons Slack can quietly create a “always-on” feeling—because messages move fast, it’s easy to feel pressure to respond immediately even when you’re deep in focused work. Another pain point is that important information can get trapped in threads and DMs; if something isn’t documented elsewhere, it can become hard to rediscover later, especially when channel volume is high and older context gets buried. Review Source Lauren G. Director of Operations Real Estate Used the software for: 2+ years ### "Slack Stands the Test of Time" May 25, 2026 5.0 I've used Slack for 10+ years with multiple companies, and it's one of those software solutions that stands the test of time. I was first introduced in a corporate setting but now I use it for our own small business and even personal use for running our household. The framework has stayed the same over all these years, allowing for ease of use and it is easy adapted by new team members. Pros It's an excellent tool for our small team to communicate in one place so nothing gets missed. We have the free plan and it works well for our needs. We have multiple channels so it keeps everything stream-lined and organized with different aspects of our business. Cons I don't like the 10 file maximum for uploading pictures. When we share assets for social media, there is a gap there. Review Source Nicole A. Head of HR and GS Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Efficient Team Communication Tool with Strong Collaboration Features" April 17, 2026 5.0 Slack is a great way for teams to talk to each other, share files, and work together all in one place. Customer support teams are very helpful and friendly. It works well with other tools and is easy to use, which makes teams more productive overall. But too many notifications and some limits on the free plan can make the experience less enjoyable. Pros Slack is a great way for teams to talk to each other, especially because its organized chat channels keep conversations structured and easy to follow. It also makes it easy to share files and works well with other tools, which makes the whole workflow more efficient. The clean design makes it easy to use for working together every day. Cons Too many notifications and active channels can make Slack hard to use. The free version has limits on message history and file storage, which makes it less worth the money. Bugs and performance problems that happen from time to time can also make chat and meetings less smooth. Review Source GD Gianna D. Accounting and Finance Restaurants Used the software for: 2+ years ### "With Slack, I can keep track of leads, tasks and deals at all times." July 28, 2026 5.0 I solve customer management, document management, automation and employee management problems using Slack. Pros Slack helps us automatically capture incoming speaker requests, structure them clearly and assign them directly to the right internal contact person. Thanks to the workflows and automation, we save significant time in our daily agency and training operations and reduce errors because fewer manual steps are required. The system is highly recommended, especially for SMEs and all this at very affordable prices. Cons Basically, there's nothing to it. The combination of open interfaces, comprehensive functionality, and above all, strong communication capabilities plays a crucial role. We collaborate in teams. Review Source VR Verified Reviewer Senior Project Specialist Market Research Used the software for: 2+ years ### "Slack corporate messenger " February 2, 2026 5.0 Slack is great as a corporate messenger. It's simple and convenient to use. In general, it has all the necessary functionality for messaging and calls: good quality video and screen sharing in calls, groups creation and archiving, files exchange, etc. It's easy to sync it with other software to receive notifications (Gdrive, Hibob, Hubspot, etc.). Pros I can sync Slack with my Google calendar (it's very useful as I receive reminder notifications 1 minute before my meeting). It's easy to create groups in Slack (even with external users) - we use it to communicate with out external providers too. It's also possible to create polls in slack channels and templates for standardized messages. Now the AI tools have also been actively implemented in it. It generates recap of all messages received (especially long ones) - it helps reduce the time on reading some long less important messages. Cons Nothing in particular. No issues or bugs identified so far. Maybe it could have some GIFs available, even though it is for corporate use but we sometimes use them in my team. Review Source VR Verified Reviewer Head of events Marketing and Advertising Used the software for: 2+ years ### "Good chat app" May 25, 2026 4.0 Pros I love centralized chats and external chat capabilities. I like that I am able to keep up with team members more quickly than email. Cons The text functions are pretty basic— for example, as I am typing I am not able to press enter to create a new paragraph. This doesn’t align with standard text practices. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.