--- title: "Slack Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Slack the right Knowledge Management solution for you? Explore 24237 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/135003/Slack/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Slack 4.7 (24177) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Slack Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews DR Dave R ManagerMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: More than 2 years. “The search functionality, file sharing, integrations, and reliable desktop and mobile applications make it easy to collaborate, troubleshoot issues, and keep projects moving efficiently.“ July 9, 2026 EW Emilia W Network Support CoordinatorFacilities Services, 201 - 500 employeesUsed the software for: 1-2 years. “Notifications may also feel overwhelming if they aren't configured properly, and occasional performance slowdowns can happen in workspaces with a very large number of channels and integrations.“ July 8, 2026 RM Richard M Senior Project ManagerInformation Technology and Services, 201 - 500 employeesUsed the software for: 1-2 years. “The searchable message history and threaded conversations keep our daily standups organised, and the Slackbot automates reminders so we never miss a deadline.“ September 11, 2026 JC Jerrid C CEOComputer Software, Self-employedUsed the software for: 1-2 years. “I also found that search, while useful, does not always make it easy to quickly surface specific historical context, files, or decisions across busy channels and threads when I need something fast.“ May 5, 2026 JC Jerrid C CEOComputer Software, Self-employedUsed the software for: 1-2 years. “It has helped me manage conversations by client and project, collaborate more efficiently, and maintain visibility across several workstreams at once. While notification volume and search can be frustrating at times, the overall value has far outweighed those drawbacks, especially because the platform helps me move faster and reduce administrative overhead.“ May 5, 2026 Jake P Account ExecutiveHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Additionally, sending very large files can sometimes hit strict size limitations, forcing us to rely on external cloud storage links instead of direct uploads.“ May 22, 2026 Koshish S Software Development EngineerInternet, 10,001+ employeesUsed the software for: More than 2 years. “The integration surface is the real value for an engineering team: incoming webhooks, the Events API, and Workflow Builder let us pipe CI results, on call pages, and alarm state into the channel that owns the service, so triage happens in one place instead of across three tools.“ September 10, 2026 LV Luis V Account ExecutiveBroadcast Media, 51 - 200 employeesUsed the software for: More than 2 years. “It's also not the best way to store older files, sometimes have to search for older files in channels and it's cumbersome.“ June 2, 2026 ## Showing most helpful reviews Showing 1-25 of 24177 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Hannah M. Creative arts coordinator Used the software for: 3-5 years ### "Great for large teams and event/project management " November 2, 2026 5.0 I would highly recommend it; the platform keeps everything well organized, easy to navigate, and generally foolproof Pros I like the ease of creating new channels and teams and topics. It keeps the right people communicated to. Then general team-wide communication has its own place to keep everyone connected. Cons I have slack through two different organizations. I only get notifications for the one I’m logged into, so I have to do the work of switching accounts to check the communication. Review Source R Reviewer Business Owner Used the software for: 3-5 years ### "My Encounter with Slack: User from 2018 - Date" October 30, 2026 5.0 Pros The availability of both cloud and on-premise across mobile and PC devices is what I like most about Slack. It is easy to conduct virtual business meetings with Slack on the go with my iOS mobile. Cons Slack performs all the tasks that I yearn to such as large file sharing, team collaboration and instant messaging without experiencing issues. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Great tool for keeping team communication organized" October 30, 2026 5.0 Slack has been a useful tool that I plan to continue using. Over the 6 months that I've used it I have found it to be beneficial for team communications. Pros Slack makes it easy to keep conversations, files, and team updates in one place. The layout is easy to learn, and channels help organize discussions by topic or project. Chat is convenient for quick questions, while file sharing keeps documents close to the conversations they relate to. Huddles are also useful for quick meetings when talking something through is easier than typing. The value for money comes from saving time and keeping everyone connected, although the cost is worth considering as your team grows. Notifications can get overwhelming, so adjusting those settings helps. Customer support and bugs aren't something I've had a problem with. Slack is a useful option for making everyday teamwork more organized and efficient. Cons It took me a minute to adjust to slack coming from a GroupMe environment but the change has be good. Everything is organized and it integrates well into my day. Review Source R Reviewer Software Engineer Used the software for: 1-3 years ### "Slack centralizes our engineering communication and incident response" October 30, 2026 4.0 Slack provides incredible ease of use for developer collaboration, offering high value for money given how heavily we rely on its API hooks. Whenever our custom webhooks broke, their enterprise customer support was fast and helpful. Pros The chat channels aggregate our Datadog APM alerts and GitHub PRs perfectly. Launching a quick audio meeting via Huddles helps us pair program, and dragging JSON logs directly into the window makes file sharing fast. Cons Heavy workspaces consume massive RAM on my local machine. Searching through old incident logs often triggers annoying UI bugs and issues when the cache gets overloaded. Review Source JD Joshua D. Senior Support Engineer Used the software for: 3-5 years ### "Great for team communication" October 30, 2026 4.0 Slack is a very good communication tool. It's easy to use, generally responsive, and does a nice job of keeping people connected throughout the day, and inexpensive. Being able to quickly discuss technical issues, share screenshots, and coordinate work without endless email chains is a big plus. However, it's worth considering whether you really need another paid communication platform if your company already has Microsoft Teams. Overall, though, Slack does its job very well. Pros Slack makes it really easy to communicate with coworkers without having everything buried in email. Channels are useful for keeping different projects and topics separate, and the search functionality is pretty good. If you just need casual chat messages without large amounts of chat history retention, you can get away with a very low cost option. Cons The only con I have for this service is not even it's own fault. The con is that most businesses already have Microsoft Teams included in existing licenses. That makes it difficult to justify any additional cost for Slack, since it doesn't really add anything (nothing we needed anyway) beyond Teams. Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "A Powerful Communication Hub for Modern Teams" October 27, 2026 5.0 Slack has become an essential part of our daily operations. It provides a flexible and organized environment for sharing updates, coordinating tasks, and staying connected across different departments. Its reliability, integrations, and user-friendly design make it a valuable tool for modern teamwork. Pros how easily it connects people and tools in one place. The integrations with Google Drive, Calendar, and other platforms are especially useful, while reminders, huddles, and customizable notifications make everyday communication much more efficient. Cons One area that could be improved is the notification management, as it can sometimes feel overwhelming when several channels are active. Also, finding older files or specific information through the search function isn't always as straightforward as expected. Review Source SB Swapnil B. Subject Matter Expert - Credit Operations and Automation Used the software for: 3-5 years ### "Great for automation alerts, but the paid plan is costly" October 26, 2026 5.0 I've used Slack for over 3 years at work. It's where our team talks and where our automated alerts land. Pros It's excellent for automation alerts and bots. Our workflows post updates straight into channels, so the team sees issues quickly without checking other tools. Cons The paid plan is costly, especially for a growing team, and the free plan feels limited. The price adds up quickly as more seats are added. Review Source R Reviewer Lead Critical Facility Engineer Used the software for: 3-5 years ### "Slack at Work" October 26, 2026 4.0 Overall, I've had a good experience with Slack. It's a reliable and convenient communication tool that makes it easy to stay connected, share information, and collaborate without adding unnecessary complexity. There are a few areas where navigation and notification management could be improved, but the benefits generally outweigh those frustrations. It's become one of those tools that's easy to take for granted because it works well for everyday communication. Pros I like how easy Slack makes it to communicate with individuals or groups without relying on lengthy email chains. Channels are useful for keeping conversations organized by topic, and being able to search previous discussions is a big plus. I also appreciate how well it integrates with other tools, making it convenient to keep up with information and activity in one place. Cons Slack can get a little overwhelming when you're involved in multiple channels and conversations throughout the day. Important information can sometimes get buried under newer messages, and notification management takes some getting used to. Threads help keep discussions organized, but they can also make it easy to overlook a response or lose track of a conversation. Review Source JP Jessica P. Product Manager Used the software for: 1-3 years ### "Standup Chats Run Smoothly Every Day" October 21, 2026 5.0 I love how Slack’s threaded replies keep my project updates tidy; when my design team posts a quick sketch, I can reply in the same thread without cluttering the channel, and the whole discussion stays together, making it a breeze to jump back in later. Pros I love the integrations but the mobile app feels clunky the channel search is quick, and file sharing is smooth for quick uploads. Cons The notification settings can be a bit overwhelming, especially when a channel has many active threads; I often miss important alerts because the default grouping is too aggressive, and tweaking it takes a few clicks. Review Source Casey B. Office Manager Used the software for: Less than 1 year ### "Great Value" October 16, 2026 4.0 My overall experience with Slack was great. It was easy to set up and get started using right away. I didn't find any issues. Pros I only used Slack for a short period of time. While using it was easy to set up and communicate with others. Cons I don't think I was able to use Slack long enough to find something I did not like about it. While using I had no isses. Review Source R Reviewer Director, Business Development Used the software for: 3-5 years ### "Slack: Essential for remote work productivity...and employee engagement " September 7, 2026 5.0 Slack has been part of the corporate toolkits of the companies I've worked for since 2017 (across three different companies, from Silicon Valley to digital services work in the government contracting industry). I've used it while working 100% in-office at a globally distributed company; when a company was transitioning to remote during the pandemic's height; and now, at a company that has been remote-first since its inception in 2016. After I used it for the first time at one job, I started asking during interviews whether they used Slack, because I knew it'd be a difference-maker in my onboarding and overall day-to-day expereince. Also, since I started using it in 2017, I've been impressed with the feature rollouts over the years. It hasn't stalled, never gets stale, and keeps getting better. I've never been responsible for comparing Slack to other tools or reviewing corporate pricing, so I don't know the overall value for the money in dollars and cents, but as far as employee engagement goes, companies should seriously consider adopting it. Pros Since 2020, I've worked remotely as a business developer across two digital services companies. Slack has huge gains for my formal work (e.g., channel-specific topics by deals and projects; a customizable canvas for each channel to link helpful resources; the Huddle feature for impromptu calls; seamless integration with mobile; tons of personalization features to make it right for my workday - hello Focus Mode -; integrations, like with Google Suite that make is easy to share files...the list goes on) And it's also great for employee engagement, especially in a remote setting. With the right people contributing to an engaging company culture, Slack keeps the workday interactive and, dare I say, fun. We have channels to discuss hobbies and special interests, like our corporate Fantasy Football league, book clubs, and channels for working parents to commiserate, encourage one another, and remind us all when it's time to sign the kids up for summer camp (the right answer is February, every year). This is where the magic happens. As an elder millennial, I just love it. I'm efficient with work, and it brings back the best bits of the AIM I grew up on...but for work. It's also super reliable. Over the years and across countries, I've used Slack, I don't think I've ever experienced an outage. Cons Honestly, not much. The only time I get frustrated with it is when I need to invite partners (from external companies) into our workspace for targeted deal collaboration. When those folks come from organizations stuck with Teams, it's not easy to get them to adopt it for a limited time, even though it's easy enough to add them to the dedicated Slack workspace. Review Source Mohammed N. AI trainer Used the software for: 1-3 years ### "Efficient Team Communication and Collaboration Tool" June 19, 2026 5.0 Slack has been a reliable communication platform for collaborating with teams, sharing files, and staying updated on projects. Its channel-based structure keeps conversations organized and easy to follow. Pros Slack makes team communication fast and organized with channels, direct messaging, and integrations. Cons Notifications can become overwhelming, and some useful features are limited in the free version. Update this features Review Source MA Md A. Research Assistant Used the software for: Less than 1 year ### "Free and Fast in Messaging" August 27, 2026 3.0 It has a feature for muting notifications. It is great, also easy to get into multiple threads for different type of chats. Pros I am doing some side chatting with collaborator using this. The app is fast, feels there is enough features on the dashboard. Cons The app looks kind of old specially the logo. Also. the UI for video call can be made more user friendly. Review Source DC Dean C. Customer Service Used the software for: 1-3 years ### "Slack Review" September 9, 2026 3.0 Pros Slack is great as team communication, and as a meeting tool. It was easy to set up and quickly utilized among our team. Files, both documents and picture was easily shared without any hiccup. Cons Occasional missed notification caused us several miscommunication among the team despite setting it on for notification. The side bar on the app or the desktop platform became cumbersome. Review Source R Reviewer Software Development Engineer Used the software for: 3-5 years ### "Excellent for engineering team comms, with real cost and noise tradeoffs" September 14, 2026 4.0 Slack has become the default place work happens rather than just another chat tool. For day to day engineering work it sits at the center: design discussion, code review pings, deploy and alarm notifications, and incident response all land in channels owned by the team that owns the service, which makes handoffs and postmortems much easier because the timeline is already written down. The searchable history is what makes it worth the price, since a lot of institutional knowledge that would otherwise be lost stays recoverable. The tradeoffs are cost at headcount and the discipline required to keep channels from turning into noise. Neither is a dealbreaker, but both need active management. I would pick it again. Pros The channel based structure holds up as an org grows. The feature I lean on hardest is search with modifiers like in:, from:, and before:, which reliably surfaces the one thread from eight months ago where someone explained a deploy quirk. The integration surface is the real value for an engineering team: incoming webhooks, the Events API, and Workflow Builder let us pipe CI results, on call pages, and alarm state into the channel that owns the service, so triage happens in one place instead of across three tools. Huddles are low friction enough that we use them instead of scheduling a call, which has cut a lot of meeting overhead. Slack Connect has replaced most email threads with external vendors. Uptime has been solid, and once you learn the keyboard shortcuts the client is fast to navigate. Cons The desktop app is heavy. With a dozen workspaces and busy channels it will sit on several gigabytes of memory, and cold start is slow on older hardware. Threads are still the weak spot: an important decision often lives inside a thread while the channel shows nothing, so context gets buried unless someone remembers to also send it to the channel. Per seat pricing adds up quickly at scale, and the message history limit on the free plan makes a real trial hard. Notification tuning is entirely on the user and the defaults are noisy, so new hires spend their first month drowning. Search across multiple workspaces is still clumsy compared to search within one. Canvas has not been good enough to replace an actual document tool for us. Review Source R Reviewer AI Proposal Intern Used the software for: 3-5 years ### "Easy-to-use platform for team communication and collaboration" September 23, 2026 5.0 My overall experience with Slack has been positive. The Ease of Use makes it straightforward to communicate with team members, while Chat supports quick discussions and ongoing collaboration. File Sharing is useful for keeping work-related documents accessible within conversations, and Meeting features provide another convenient way to coordinate with colleagues. Although there can occasionally be minor Bugs and Issues, they have not significantly affected my experience. Considering its communication and collaboration capabilities, I believe Slack provides good Value for Money for teams that need a centralized platform for workplace communication. Pros Slack is easy to use and provides good value for money for team communication and collaboration. The Chat functionality makes it convenient to communicate with individuals and groups, while File Sharing makes it easy to exchange documents and other work-related files within conversations. Meeting features are also useful for coordinating with team members without switching between multiple communication tools. The overall interface makes day-to-day communication straightforward. Cons Managing a large number of channels and conversations can sometimes become difficult, especially when there are many notifications and ongoing discussions. I have occasionally experienced minor bugs and issues such as delayed notifications or messages taking time to synchronize. File Sharing can also become harder to manage when many files are shared across different channels. I have limited direct experience with Customer Support, so I cannot strongly evaluate that aspect. Review Source Abhishek M. Subject Matter Expert Used the software for: 3-5 years ### "Corporate Social Media platform" August 21, 2026 5.0 Wonderful. The chat feature is great. Even if you clear the message from the sode bar, your chat doesn't gets deleted, it stays in cloud and will be resumed of message sent to the same person again. Pros Channel creation. Could tag channels in other channels. Tools are interesting. Auto schedule feature for reminders, updates is the best part for Slack. Ease of use and Privacy is taken care of. Cons The delete message option should be enabled for Admins. Also, should show Private channel name in other channels for visibility to other departments. Review Source Lorenzo F. Marketing and sales manager Used the software for: 3-5 years ### "Can’t work without" September 7, 2026 4.0 I use Slack as a professional live chat tools. Not only using it with the colleagues, but also to communicate with external partners. Pros Its ease of use and flexibility. The way you can open a new chat and a channel to share with others is the best Cons Just as a personal point of view, the UI is not as modern as other tools are made. Some changes could help improve. Review Source R Reviewer CEO Used the software for: 3-5 years ### "Keeps Team Communication Organized" October 1, 2026 4.0 Overall, my experience with Slack has been very positive. I use it for team communication, project coordination, sharing files, and keeping track of discussions. Channels make it especially useful when working with multiple teams and projects at the same time. Pros I like how it keeps team communication organized through different channels. It is much easier to separate discussions by project or topic instead of having everything mixed into one group chat. Cons When you are part of several channels, the number of messages and notifications can become overwhelming. It is also sometimes difficult to catch up after being away for a while. Review Source Anbuselvam S. LLM Trainer Used the software for: 3-5 years ### "Reliable Communication and Collaboration Platform" September 21, 2026 5.0 I’ve been using Slack for more than 5 years, mainly for team communication, project discussions, file sharing, and collaboration. It is reliable and easy to use, and the channel structure helps keep conversations organized. Overall, it has made communication and collaboration much easier for me. Pros Slack makes day-to-day communication very easy. I like the channel-based organization, quick messaging, file sharing, and how easy it is to keep project discussions in one place. After using it for several years, it has become an important part of my daily work. Cons The number of notifications can sometimes become distracting, especially when there are many active channels. Finding older information can also take some time when conversations get very large. Review Source DN David N. IT Operations Manager Used the software for: 3-5 years ### "Great chat platform for businesses" April 20, 2026 5.0 Overall Slack is a great messaging platform for businesses. The UI is straightforward and intuitive. Public and private channels for specific projects/groups is a great feature and easy for end users to navigate. The huddle feature is good as well if you need to voice/video call and/or screenshare. The ease and ability to invite external people into your workspace is great as well. Admin reporting and analytics could be slightly improved though. Pros The UI is very easy to navigate and end users usually prefer Slack over many other messaging platforms. The use of public and private channels is very straightforward and easy for users to navigate. Collaboration with external individuals and/or other company workspaces is a great feature and very easy to setup. Licensing structure is pretty simple as well and you have the ability to invite external guests either to a single channel or multiple channels. Cons Message history/export for admins is only available on the enterprise or Grid subscription and even when you do get it, it comes as JSON file that you still have to parse through. Slack Connect and 3rd party app integrations are a good feature but can get annoying when the original user account is deactivated which kills any integrations or connections they originally setup. There needs to be a way to transfer that ownership/connection to another user or admin to keep those integrations as is. Admins also can't see or manage private channels which can be annoying. Review Source R Reviewer IT Executive Used the software for: 3-5 years ### "The Gold Standard for Scalable Ops (If You Can Stomach the Bill" April 21, 2026 5.0 Notification Fatigue. Without strict internal policies, Slack can become a distraction. Managing the "noise" and teaching users how to set boundaries is a constant uphill battle for an admin. Additionally, the pricing structure makes it a "premium" choice that requires constant budget justification. Pros As an IT Executive at Snoonu, Slack was the central nervous system of our operations. Managing it end-to-end meant balancing security, integrations, and user experience. Overall, it is the most robust tool for a high-velocity environment, though it requires a disciplined admin to keep "channel creep" and costs under control. Detailed Breakdown Value for Money: This is Slack’s Achilles' heel. While the "Fair Billing Policy" is great (only paying for active users), the jump to Enterprise Grid or even Pro tiers is a significant investment. For a company like Snoonu, you’re paying for the ecosystem and the time saved through automations, but the per-user cost is high compared to bundled alternatives like Microsoft Teams. Customer Support: On the higher-tier plans, support is stellar. Response times are quick, and their technical documentation for admins is some of the best in the industry. They actually understand the "IT Executive" perspective when dealing with API or SSO issues. Ease of Use: For the end-user, it’s incredibly intuitive. For the admin, the backend is powerful but requires a learning curve to master granular permissions and global settings. Chat & File Sharing: The core functionality is flawless. Search is the "killer feature" here—being able to find a file or a specific thread from six months ago in seconds is what keeps the business moving. File sharing is seamless, though I always recommended integrating with Google Drive to keep the Slack storage from getting cluttered. Bugs and Issues: Rare. Slack is remarkably stable. Most "bugs" reported by users at Snoonu usually turned out to be notification settings mishaps rather than platform failures. Meetings (Huddles): Huddles revolutionized quick syncs. Moving away from scheduled "formal" calls to a quick audio drop-in fits the fast-paced Snoonu culture perfectly. However, for massive "All Hands" meetings, it still feels a bit secondary to dedicated tools like Zoom. Cons The Integration Ecosystem. As an IT Exec, the ability to hook Snoonu’s internal monitors, Jira tickets, and deployment alerts directly into Slack channels meant we could solve problems before the rest of the company even knew they existed. The automation (Workflow Builder) is a force multiplier for a lean IT team. Review Source R Reviewer Procurement Specialist Used the software for: Less than 1 year ### "The Hub That Kept Us in Sync" March 31, 2026 4.0 My overall experience with Slack was positive. It made team communication organized, file sharing easy, and collaboration efficient. The interface was intuitive, and notifications kept me updated, making teamwork smooth and productive. Pros Slack offered great value for money by improving overall team productivity and communication efficiency The chat feature was easy to use, making real-time communication simple and well-organized File sharing was smooth and quick, allowing easy access to documents within conversations Meetings were reliable, especially with integrations that made scheduling and joining calls seamless Customer support was helpful and responsive whenever assistance was needed Bugs and issues were rare, and the platform felt stable and consistently improving Overall, Slack made collaboration fast, efficient, and easy for teams to stay connected and productive Cons Slack can feel overwhelming when there are too many channels and conversations to manage The free version has limited message history, making it difficult to access older chats Video and voice call features are not as strong as dedicated meeting platforms Some advanced features and integrations require paid plans Managing notifications can become challenging in busy workspaces It may consume more system resources during heavy usage Review Source Bruno M. Digital Marketing Assistant Used the software for: 3-5 years ### "A perfect team communication and collaboration platform" July 27, 2026 5.0 Overall, I had a positive experience using Slack because it is a great multipurpose tool that helps to manage and organise work effectively. It became apparent when working with international freelancers from various parts of the world who successfully managed to cooperate using this tool. I would recommend it to people who run online businesses and collaborate with many freelancers. Pros I had the opportunity to use Slack while working as a Digital Marketing Assistant for the company HostHelp. I liked the tool because it provided an opportunity to communicate with coworkers effectively for several reasons. Firstly, it is user-friendly and much easier and faster than email. Secondly, it has a great search option and the possibility to share and manage files. Other advantages include the ability to work from different operating systems and devices such as computers, laptops, tablets, and mobile phones. It is possible to sort conversations by the team, project, and topics to find the needed information faster. Cons However, I noticed some disadvantages of the tool. Firstly, it is challenging to keep up with continuous messages, resulting in informational overload. Secondly, the tool can be distracting since you get many notifications popping up on your device. Finally, it is necessary to spend much time learning Slack functions such as channels, threads, mentions, notifications, and apps. Moreover, you need to pay for advanced plans to get more useful functions. This might be expensive for small businesses. Review Source R Reviewer Project Manager Used the software for: 3-5 years ### "Slack for Project Managers" August 7, 2026 5.0 I have had a great overall experience with Slack and don't think I could do my job as effectively with out it! Pros This is the best way to communicate with my team! I don't think I could survive without it. We also use it to huddle or have small unplanned meetings. It is super easy to use. I also use the Canvas as a project planning tool to make sure everyone on the team is aligned. Cons Sometimes it's hard to find what I'm looking for, but the search functionality is improving so much. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.