# Slack Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Slack Software - reviews, pricing plans, popular comparisons to other Team Communication products and more. Source: https://www.capterra.com/p/135003/Cisco-Webex-Meetings --- # Slack Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Slack ## What is Slack? Slack is where work happens for millions of people everyday. Slack transforms how work happens by bringing AI and automation to where people are already collaborating. Go from chatting with your teams to chatting with apps and data. Break down siloed data through Slack's searchable channel architecture, allowing your teams and AI to access your organization's knowledge. Teams work together in context when CRM data, project management, and people all come together to solve problems and make decisions. Teams can talk to each other and their AI agent in conversational language, allowing them to access each other and information seamlessly. Slack AI recaps channels and summarizes threads so that employees can jump into discussion quickly, whether they are new to a project or catching up after being away. Enterprise applications can easily be integrated and shared in channel and direct message, giving a snapshot of context and the opportunity to collaborate on the spot. ## What is Slack used for? [Team Communication](https://www.capterra.com/team-communication-software/)[Collaboration](https://www.capterra.com/collaboration-software/)[Remote Work](https://www.capterra.com/remote-work-software/) Recognitions Shortlist Best ease of use Overall rating Based on 24,146 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 1% Pros & cons Centralized team collaboration hub Efficient workplace messaging platform Overwhelming and inconsistent notifications Resource-intensive and slow performance Starting price $8.75 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Collaboration / 2025 - Community / 2025 - Employee Communication Tools / 2025 - File Sharing / 2025 - Internal Communications / 2025 - Knowledge Management / 2025 - Meeting / 2025 - Remote Work / 2025 - Team Communication / 2025 Our "Best of" badge program showcases products with the highest ratings... - Customer Engagement / 2026 - Internal Communications / 2026 - Live Chat / 2026 - Screen Recording / 2026 - Screen Sharing / 2026 - Unified Communications / 2026 - Video Conferencing / 2026 - Digital Workplace / 2025 - Productivity / 2025 - Sales Enablement / 2025 - Team Communication / 2025 Our "Best of" badge program showcases products with the highest ratings... ## Slack alternatives [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.6 (6,072)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (13,604)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (3,023)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/135003/Slack/alternatives/) ## FAQs about Slack Overview ### What problems does Slack solve? Slack solves fragmented team communication, buried email threads, slow handoffs, and poor visibility across remote work by organizing conversations into channels, threads, searchable history, and real-time alerts. Product, engineering, support, marketing, and distributed operations teams use it to coordinate updates, share files, automate notifications, and reduce manual status chasing. Answer based on 10783 reviews Overview ### Which roles and teams benefit most from Slack? Slack is most used by software developers, engineers, and product teams that need fast coordination, issue resolution, and project updates. Executives, founders, and owners rely on it for cross-functional visibility and decision-making, while marketing, sales, and operations teams use it to manage campaigns, client communication, approvals, and daily collaboration. Answer based on 22856 reviews Overview ### What company size and industries is Slack built for? Slack is used most by small businesses at 69%, especially in Computer Software at 15%, aligning with its focus on engineering, IT, customer service, sales, project management, marketing, HR, and security teams. It also serves enterprises at 16% and midsize businesses at 15%, with strong adoption in IT services and marketing. Answer based on 24117 reviews Features and Usability ### What are the key features of Slack? Slack includes core team communication features like channels, direct messaging, threads, @mentions, and customizable notifications. Differentiating features include third-party integrations, file sharing with preview, audio and video calls with screen sharing, and searchable message history. Reviewers also highlight private channels and mobile access for keeping teams aligned outside email. Answer based on 10986 reviews Pricing ### How much does it cost and what fees or limitations are included? Slack starts with a free plan, while paid options begin at $8.75/user/month for Pro and $15/user/month for Business+. A free trial is available. Reviewers say the free tier works well for small teams, but its 10,000-message history, 10 integrations, and 1:1 calls can become limiting as teams grow. Answer based on 2947 reviews Integrations ### Which third-party tools and platforms does Slack integrate with? Slack integrates with Google Drive, Google Calendar, Jira, Trello, Asana, GitHub, Gmail, and Microsoft Outlook, with reviewer mentions also pointing to Microsoft Teams and WhatsApp. For scheduling, file sharing, and project tracking, Slack supports over 200 integrations across its official app catalog. Answer based on 5170 reviews Getting Started and Support ### How easy is it to onboard and train a team on Slack? Slack is quick for most team members to pick up, especially tech-savvy users and people familiar with chat apps, while nontechnical users and admins often need more time for channels, notifications, integrations, and permissions. Training is available through in-person sessions, live online training, documentation, and videos, though some reviewers wanted deeper advanced tutorials. Answer based on 983 reviews Getting Started and Support ### What customer support options does Slack offer, and how do users rate the experience? Slack offers email/help desk, FAQ/forum, a knowledge base, and chat. Users often describe support as responsive, helpful, and effective, especially for troubleshooting and case updates. Some reviewers, however, report slower response times, difficulty reaching a real person, and a learning curve that can make self-service resources more important. Answer based on 612 reviews Security ### How does Slack handle data security and access control? Slack uses private channels, channel privacy settings, permissions, guest accounts, multi-factor or two-factor authentication, encrypted messaging, and secure data storage to control access and protect information. Reviewers also note limits: security features can depend on paid plans, permissions may feel restrictive, admins may export or monitor conversations, and end-to-end encryption is lacking. Answer based on 630 reviews ## Who uses Slack? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 724 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 724 reviews Administrative 19% Administrative 19% IT & Software Development 19% Marketing 11% Sales & Business Development 10% Others 40% Top industries Based on 724 reviews Information Technology and Services 32% Computer Software 29% Health, Wellness and Fitness 15% E-Learning 12% Other 12% ## Pros and Cons Centralized team collaboration hub 94% positive reviews out of 4436 Most reviewers find team collaboration highly effective, with organized channels, integrated tools, and real-time discussions that streamline project management, feedback, and teamwork across diverse groups. Fanne M. CEO and Publishing Editor, 1 employee. "Slack enhances real-time team collaboration which boost productivity in my organization." Overwhelming and inconsistent notifications 60% negative reviews out of 2234 Most reviewers indicate notifications can be excessive, distracting, and difficult to customize, with delays, missed alerts, and synchronization problems across devices, making important messages easy to overlook. Enguerran M. Fullstack web developper, 5,001 - 10,000 employees. "The notification management system becomes unmanageable because of its default settings which create notification fatigue for users." Efficient workplace messaging platform 95% positive reviews out of 1699 Most users report colleague communication is fast and reliable, enabling instant messaging, file sharing, and easy collaboration with coworkers across departments, offices, and even external partners. Mark W. Content Marketing Manager, 1 employee. "It has helped me stay productive and enabled me to connect with colleagues in a way that other productivity platforms could only dream of." Resource-intensive and slow performance 74% negative reviews out of 1454 Most users report performance and speed issues, including high memory usage, slow load times, frequent crashes, and lag—especially on older devices or with large teams—impacting workflow and productivity. Sean E. Client Services Manager, 2 - 10 employees. "It can be quite slow to boot on desktop and uses quite a lot of RAM." Comprehensive remote team connectivity 98% positive reviews out of 1280 Most reviewers describe remote team communication as seamless, supporting real-time updates, file sharing, and integrations, which helps distributed teams stay connected, organized, and productive from any location. Valeria M. Senior Auditor, 1,001 - 5,000 employees. "It has transformed the way our team communicates, allowing us to stay connected and productive even when working remotely." Recurring bugs and technical glitches 48% negative reviews out of 640 Some users report bugs and issues, such as app crashes, status errors, and inconsistent updates, occasionally disrupting communication and requiring frequent troubleshooting or reliance on the web version. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 4.7 (1,999) 68.93% of 1999 reviewers that rated this feature as important or highly important Mobile access lets you stay connected and respond on the go, mirroring desktop functionality. Users think the app is intuitive, supports real-time notifications, and helps remote teams collaborate, though some report notification delays or glitches on certain devices. File Sharing 4.6 (1,977) 58.22% of 1977 reviewers that rated this feature as important or highly important You can share documents, images, and code directly in Slack, supporting collaboration and quick access. Reviewers appreciate integrations with Google Drive and Dropbox, easy drag-and-drop uploads, and file previews, but some mention storage limits and occasional upload issues on mobile. Real-Time Chat 4.8 (1,762) 70.37% of 1762 reviewers that rated this feature as important or highly important With real-time chat, you can exchange messages instantly, collaborate in channels, and see when others are typing. Reviewers indicate this aspect enables quick decision-making, seamless teamwork, and efficient updates, though some mention occasional lag or limited file-sharing within chat windows. Real-Time Notifications 4.7 (1,328) 68.37% of 1328 reviewers that rated this feature as important or highly important Real-time notifications keep you instantly updated on messages and tasks, with customizable alerts per channel and device. Reviewers appreciate the flexibility, integration with Google Calendar, and snooze options, though some mention notification overload or occasional delays on mobile. Chat/Messaging 4.8 (910) 78.35% of 910 reviewers that rated this feature as important or highly important Slack offers a robust chat and messaging capability, letting you communicate instantly with individuals or groups, organize conversations in channels, and use threads for clarity. Reviewers appreciate its intuitive interface, expressive emojis, integrations with tools like Google Drive, and strong privacy settings. Collaboration Tools 4.6 (1,893) 67.25% of 1893 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Slack 104 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Track and document all activities across devices, networks, and other systems Continuous profile-based stream of news and activity Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Ability to make voice calls within the system Record audio or import/upload audio files Verify the identity of users/devices to enable secure access Group collaboration to solve ideas in a productive and concentrated manner. Track and manage schedules and meetings via an integrated calendar Facilitate virtual conferences that connect multiple people remotely Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Slack offers a robust chat and messaging capability, letting you communicate instantly with individuals or groups, organize conversations in channels, and use threads for clarity. Reviewers appreciate its intuitive interface, expressive emojis, integrations with tools like Google Drive, and strong privacy settings. AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share AI models, media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Digitally share pre-made materials and self-created content with others Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Pre-designed layouts that can be customized to match preferences and requirements Online forums/groups where users can ask questions, share ideas, best practices, etc. Store, manage, and track all electronic documents in a centralized location Assemble applications and processes by dragging over and arranging pre-built components Access names, contact information, and roles of employees in a centralized repository Tools to improve and measure employee satisfaction and involvement Convert data into a code for security Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service You can share documents, images, and code directly in Slack, supporting collaboration and quick access. Reviewers appreciate integrations with Google Drive and Dropbox, easy drag-and-drop uploads, and file previews, but some mention storage limits and occasional upload issues on mobile. Move files across different systems or networks Find & retrieve relevant data or documents For the intention to be used by developers Caters to sales teams Search for specific words or phrases within a document or database Organize and edit a group of people's policy and members Group messaging lets multiple people carry on a group conversation Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Manage the process of planning and scheduling meetings, including agenda creation Create and share notes/annotations taken during meetings Comprehensive list that contains information and details of all the members associated with a particular organization or group Communicate using messages within the system Mobile access lets you stay connected and respond on the go, mirroring desktop functionality. Users think the app is intuitive, supports real-time notifications, and helps remote teams collaborate, though some report notification delays or glitches on certain devices. Controls/tools to moderate the session Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time Allows users to manage data from a number of sources Process and analyze human language in text or audio form Allow users to create, edit, and sort multiple notes Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Arrange tasks based on the level of priority or urgency Send messages to selected individual(s) from the entire audience Tools to facilitate the production of information and promote efficiency Estimate or forecast of a future scenario based on the study of present trends Ability to see if recipient has viewed/opened the message Files and folders are updated in real-time when changes/edits are made With real-time chat, you can exchange messages instantly, collaborate in channels, and see when others are typing. Reviewers indicate this aspect enables quick decision-making, seamless teamwork, and efficient updates, though some mention occasional lag or limited file-sharing within chat windows. Engage in direct, instant messaging with consumers Receive data and information in real time Real-time notifications keep you instantly updated on messages and tasks, with customizable alerts per channel and device. Reviewers appreciate the flexibility, integration with Google Calendar, and snooze options, though some mention notification overload or occasional delays on mobile. Receive system updates as soon as any changes are made Record live video calls to play later Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling Provide support to your customers and employees remotely over a shared network Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Plan availability and assign specific time slots for tasks and resources Save a screenshot of your desktop as an image Record and save a video file of what is happening on a computer screen Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Allow multiple team members to edit and work on the same document Set up connections to third-party platforms to improve business processes A digital list of items that need to be completed View messages sent by both parties during the chat conversation Take actions to troubleshoot issues for networks, devices, etc. Presenter can see and hear participants and vice versa. Extra layer of security that requires not only a password and username but also something specific to that user Presenter can see and hear participants and vice versa Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Chat with your counterparts over the video in real time Connect with meeting participants remotely over video Supports various video file formats Allow organizations to streamline the check-in process for visitors. Allows multiple users to simultaneously annotate on a digital whiteboard An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (22,082) 4.6 Based on 22,082 reviews ## Pricing Value for money 4.5 (15266) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/135003/Slack/pricing/) Pro $8.75 Per User,Per Month It includes: - Unlimited message history - Unlimited apps and integrations - Unlimited canvases with 30 days of version history - Voice-first huddles with up to 50 participants - Secure work with other companies using Slack Connect channels Business+ $15.00 Per User,Per Month It includes: - User provisioning and deprovisioning - SAML-based single sign-on - Unlimited canvases with 90 days of version history - Data exports for all messages Value for money 4.5 (15,266) 4.5 Based on 15,266 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (13525) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (13,525) 4.4 Based on 13,525 reviews ## User reviews Overall rating 4.7 Based on 24,146 reviews Filter by rating 5(17330) 4(5731) 3(909) 2(128) 1(48) Mentioned topic Sorted by most recent DR Dave R. Manager Mechanical or Industrial Engineering ### "Effective Collaboration Platform for IT and Business Teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 9, 2026 We've had a positive experience using Slack as a collaboration platform across multiple departments. It has improved communication, accelerated issue resolution, and provided a centralized location for project discussions and file sharing. From an IT administration perspective, deployment and user management have been straightforward, the platform has proven reliable, and the available integrations have helped streamline daily business operations. Overall, Slack has been a dependable solution that has enhanced productivity and cross-functional collaboration. Pros Slack has streamlined communication across our IT, operations, and business teams by replacing lengthy email chains with organized channels and direct messaging. The search functionality, file sharing, integrations, and reliable desktop and mobile applications make it easy to collaborate, troubleshoot issues, and keep projects moving efficiently. Cons As workspaces grow, conversations and notifications can become overwhelming without proper channel organization and notification management. Some advanced administration, security, and compliance features are also reserved for higher-tier licensing plans. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reasons for choosing Slack Software productivity, performance and stability. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL Jaela L. Project Leader Arts and Crafts ### "Slack is good for communication " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 9, 2026 Pros I really appreciate all of the channels that you can create with Slack so that everyone can stay informed. Cons My least favorite thing about Slack is all of the extra notifications that I receive. Sometimes it's too easy to send a message, so they are sent when they don't need to be. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EW Emilia W. Network Support Coordinator Facilities Services ### "Excellent Team Communication Platform That Keeps Work Organized" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 8, 2026 My experience with Slack has been very positive. It has significantly improved communication, reduced email dependency, and made collaboration faster across distributed teams. The platform is intuitive, reliable and flexible enough for organizations of all sizes. Despite a few limitations in the free version, it's a dependable collaboration tool that I would confidently recommend to businesses looking for a modern workplace communication solution. Pros The biggest advantage is how it centralizes team communication in one place. Channels help keep discussions organized by project or department, file sharing is seamless, notifications can be customized to reduce distractions, and the powerful search feature makes it easy to retrieve older conversations. The large library of integrations also improves productivity by connecting Slack with other business applications. Cons The free plan has limited message history and storage, which can become restrictive for growing teams. Notifications may also feel overwhelming if they aren't configured properly, and occasional performance slowdowns can happen in workspaces with a very large number of channels and integrations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VENUS K. Consultant Financial Services ### "Great platform for projects managment" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 8, 2026 Overall, I enjoyed its ease of use. The price was fair, and it is an ideal product for office interaction on projects and committees. I hope they can bring "read receipts" into the equation.....that would make it a 5 star platform. Pros It is easy to set up, easy to add different chats and subgroups, a great platform for team interaction and project management. Cons My last use of slack was on a project ending in May 2025. The hardest thing was not having read receipts. Not knowing which one of my team members read my messages or viewed my videos was difficult. I would have appreciated more info on what Slack members in my project group were doing....typing out responses, reading responses, ignoring messages...etc Switched from [Telegram](https://www.capterra.com/p/180347/Telegram/) Better platform for interaction, security, and data storage Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LY Laura Y. Sign Language Interpreter Translation and Localization ### " Great messenger/collaboration tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 7, 2026 Great! Our company has used it for years and we enjoy the fun features that it has and keeps us communicating and able to laugh through our workday. Pros I loved all fun it is! We have used it to create group chats for admin, and staff, and we are able to quickly video huddle for last minute meetings. Cons One thing is when you have invited someone to Slack and they haven't accepted the invite it is difficult to resend the invitation email to them. Their name is already recorded in the system and it keeps saying they are already in the channel. If it would be easier to find the resend invitation link that would be helpful. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VC Viergela C. Friendly user Child Day Care Services ### "An Effective and User-Friendly Team Collaboration Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 6, 2026 Overall, Slack is an excellent communication and collaboration tool that helps teams stay organized and connected. Its channels, messaging features, and integrations make it easy to communicate efficiently and collaborate on projects. However, the large volume of messages and notifications can sometimes feel overwhelming, and important information may get buried in busy conversations. Despite these drawbacks, Slack remains one of the most effective and user-friendly workplace communication platforms available. Pros What I like most about Slack is how it keeps communication organized through channels, direct messages, file sharing, and integrations with other work tools. It makes collaborating with teams much faster and reduces the need for long email chains. Cons What I like least about Slack is that it can become overwhelming when there are too many channels, notifications, and messages. Important information can sometimes get buried, and the constant notifications can be distracting if they are not managed properly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EA Estrella A. Software engineer Computer Software ### "Slack for everyday work works!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 5, 2026 After using it five days a week for the last three years, I can't imagine doing my job without it. It's an essential tool for our daily workflow that keeps everyone connected, though it definitely requires some personal discipline to prevent it from taking over your entire workday. Pros It keeps all our team communication in one place. Channels make it incredibly easy to organize projects, and the search function is a lifesaver for finding old files or links. It has basically replaced internal email for us, making daily collaboration much faster and more casual. Cons I miss a lot of messages because i cannot get the notifications to actually notify me in the computer. It’s also very easy to get buried in messages if you step away for a day, making catching up feel like a chore. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KC Kaycee C. Senior marketing executive Leisure, Travel & Tourism ### "Simple easy tool for work" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 3, 2026 I like it. It’s nothing special honestly but I like it as it’s simple to use. You don’t need complicated functions for apps like this Pros I have been using it for years and found it very handy. I can easier communicate with colleagues and share files for work Cons Nothing much. I used some other tools but found that they are actually quite similar. I am okay with it as long as I can talk to colleagues Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Because the company changed from teams. I guess it’s similar Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BT Brianna T. Founder Writing and Editing ### "Love this software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 July 2, 2026 Pros I have no complaints about Slack. I think it's the best collaboration tool out there for workplaces. Cons I don't have any qualms with Slack! I just wish it was used in more companies instead of more popular messaging platforms. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Yogesh S. Flutter Developer Computer Software ### "Efficient Team Communication with Great Collaboration Features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 2, 2026 My overall experience with Slack has been very positive. It makes team communication, file sharing, and collaboration much easier. The interface is simple, reliable, and saves time in day-to-day work. Pros Slack gives strong value for money because it combines chat, file sharing, and file storage in one place with an easy-to-use interface. Customer support is reliable, and the platform makes team communication fast and organized. It improves collaboration, though occasional bugs and notification issues can interrupt the experience. Cons Slack can become expensive as teams grow, and the free plan has file storage and message history limits. Sometimes there are minor bugs, notification delays, and too many channels can make communication cluttered. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/135003/Slack/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Microsoft Teams vs Slack](https://www.capterra.com/compare/135003-168668/Slack-vs-Microsoft-Teams)[Connecteam vs Slack](https://www.capterra.com/compare/135003-153140/Slack-vs-Connecteam)[Google Workspace vs Slack](https://www.capterra.com/compare/135003-247901/Slack-vs-Google-Workspace)[Google Meet vs Slack](https://www.capterra.com/compare/135003-176572/Slack-vs-Google-Hangouts)[Bitrix24 vs Slack](https://www.capterra.com/compare/113540-135003/Bitrix24-vs-Slack)[Asana vs Slack](https://www.capterra.com/compare/135003-184581/Slack-vs-Asana-PM)[Basecamp vs Slack](https://www.capterra.com/compare/56808-135003/Basecamp-vs-Slack)[monday.com AI Work Platform vs Slack](https://www.capterra.com/compare/135003-147657/Slack-vs-monday-com)[Zoom Workplace vs Slack](https://www.capterra.com/compare/135003-144037/Slack-vs-Zoom-Video-Conferencing) [Flock vs Slack](https://www.capterra.com/compare/135003-151072/Slack-vs-Flock)[Trello vs Slack](https://www.capterra.com/compare/135003-211559/Slack-vs-Trello)[Miro vs Slack](https://www.capterra.com/compare/128955-135003/Miro-vs-Slack)[GoTo Meeting vs Slack](https://www.capterra.com/compare/135003-163332/Slack-vs-GoToMeeting)[Workplace from Meta vs Slack](https://www.capterra.com/compare/135003-168669/Slack-vs-Workplace)[ClickUp vs Slack](https://www.capterra.com/compare/135003-158833/Slack-vs-ClickUp)[Webex Suite vs Slack](https://www.capterra.com/compare/135003-237272/Slack-vs-Webex)[Mattermost vs Slack](https://www.capterra.com/compare/135003-170524/Slack-vs-Mattermost)[Pumble vs Slack](https://www.capterra.com/compare/135003-218055/Slack-vs-Pumble)