--- title: "Slack Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Slack the right Team Communication solution for you? Explore 24230 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/135003/Slack/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Slack 4.7 (24230) [View alternatives](https://www.capterra.com/p/135003/Slack/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Slack Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews DR Dave R ManagerMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: More than 2 years. “The search functionality, file sharing, integrations, and reliable desktop and mobile applications make it easy to collaborate, troubleshoot issues, and keep projects moving efficiently.“ July 9, 2026 EW Emilia W Network Support CoordinatorFacilities Services, 201 - 500 employeesUsed the software for: 1-2 years. “Notifications may also feel overwhelming if they aren't configured properly, and occasional performance slowdowns can happen in workspaces with a very large number of channels and integrations.“ July 8, 2026 KS Kaynan S Senior Software EngineerEntertainment, 51 - 200 employeesUsed the software for: 1-2 years. “It is our main communication platform at NextDay, and the threaded conversations are one of the most valuable features — they allow us to keep discussions organized without losing context in busy channels.“ April 23, 2026 JC Jerrid C CEOComputer Software, Self-employedUsed the software for: 1-2 years. “I also found that search, while useful, does not always make it easy to quickly surface specific historical context, files, or decisions across busy channels and threads when I need something fast.“ May 5, 2026 JC Jerrid C CEOComputer Software, Self-employedUsed the software for: 1-2 years. “It has helped me manage conversations by client and project, collaborate more efficiently, and maintain visibility across several workstreams at once. While notification volume and search can be frustrating at times, the overall value has far outweighed those drawbacks, especially because the platform helps me move faster and reduce administrative overhead.“ May 5, 2026 Jake P Account ExecutiveHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Additionally, sending very large files can sometimes hit strict size limitations, forcing us to rely on external cloud storage links instead of direct uploads.“ May 22, 2026 LY Laura Y Sign Language InterpreterTranslation and Localization, 11 - 50 employeesUsed the software for: More than 2 years. “We have used it to create group chats for admin, and staff, and we are able to quickly video huddle for last minute meetings.“ July 7, 2026 LV Luis V Account ExecutiveBroadcast Media, 51 - 200 employeesUsed the software for: More than 2 years. “It's also not the best way to store older files, sometimes have to search for older files in channels and it's cumbersome.“ June 2, 2026 ## Showing most helpful reviews Showing 1-25 of 24230 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lorenzo F. Marketing and sales manager Computer Software Used the software for: 2+ years ### "Can’t work without" September 5, 2026 4.0 I use Slack as a professional live chat tools. Not only using it with the colleagues, but also to communicate with external partners. Pros Its ease of use and flexibility. The way you can open a new chat and a channel to share with others is the best Cons Just as a personal point of view, the UI is not as modern as other tools are made. Some changes could help improve. Switched from [Discord](https://www.capterra.com/p/240238/Discord/) Many features were under expensive plans Review Source FK Farid K. Business Development Manager Construction Used the software for: 2+ years ### "Slack: My Experience from 2017-2026 Summarized in a Review ~ by BDM" October 6, 2026 5.0 Large file sharing, team collaboration, instant messaging and real-time chat are among the benefits that I get with Slack. Pros I started using Slack in 2017 from my previous organization. I give thanks to the fact that it allows me to send and receive instant messages over the internet. Cons Ever since 2021 when Slack was acquired by Salesforce, it has been flawless when collaborating with teams and stakeholders under one dashboard. Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: 2+ years ### "Powerful team communication with an overwhelming UI" December 30, 2025 3.0 Pros Slack makes it very easy to communicate with anyone across the organization. Being able to quickly message teammates, participate in team channels, and have dedicated groups for different functions helps speed up collaboration and decision making. It is also helpful knowing exactly where to go to ask questions or get quick answers. The notification settings can be useful when configured properly and help ensure important messages are not missed. Cons The user interface can be challenging to navigate, especially when trying to find past conversations, threads you have commented in, or messages saved for later. It can be difficult to track down specific chats or discussions by date. While some of this functionality may exist, it is not intuitive or easy to discover. Slack can also feel overwhelming due to the constant flow of messages. Without careful customization of channels and notifications, it is easy to become inundated with information. The ease of reaching anyone at any time can also create a sense of urgency around everything, which can make it harder to prioritize what truly needs immediate attention. It requires significant user effort to manage effectively, and the UI could benefit from being more streamlined and user friendly. Review Source VR Verified Reviewer Student Information Technology and Services Used the software for: I used a free trial ### "Very useful for student projects and team collaboration" August 14, 2026 5.0 Overall, my experience with Slack has been really good. I find it especially useful for college projects and team collaboration because communication stays organized and everything related to a project can be kept in one place. It is simple enough for regular chatting but also has features that make it useful for more serious teamwork. The file sharing and search options are probably the features I use the most. For a student working on group projects, I think Slack is definitely worth trying. Pros I really like how easy Slack makes it to communicate and stay updated, especially when working on college projects with a team. As a B.Tech CSE student, I often have different groups for different projects or activities, and having separate channels keeps everything much more organized than using one common chat. Sharing files, sending messages, and discussing things with teammates is also very convenient. I especially like that I can quickly search for old messages or files instead of scrolling through a long chat. Cons The only thing I found a little difficult in the beginning was getting used to all the different channels and notifications. If you’re part of many groups, it can sometimes feel like there are too many notifications. Once you customize the notifications and organize your channels, though, it becomes much easier to manage. Switched from [Discord](https://www.capterra.com/p/240238/Discord/) I moved from Discord because Slack felt more suitable for project work and team communication. Discord is great for casual conversations, but I found Slack more organized for keeping different projects, discussions, files, and updates in separate channels. As a CSE student, I also liked the way Slack keeps communication more focused and professional when working with classmates on assignments and projects. Review Source Harsh Vipul T. CEO Events Services Used the software for: 2+ years ### "Keeps Team Communication Organized" September 29, 2026 4.0 Overall, my experience with Slack has been very positive. I use it for team communication, project coordination, sharing files, and keeping track of discussions. Channels make it especially useful when working with multiple teams and projects at the same time. Pros I like how it keeps team communication organized through different channels. It is much easier to separate discussions by project or topic instead of having everything mixed into one group chat. Cons When you are part of several channels, the number of messages and notifications can become overwhelming. It is also sometimes difficult to catch up after being away for a while. Review Source Anbuselvam S. LLM Trainer Information Technology and Services Used the software for: 2+ years ### "Reliable Communication and Collaboration Platform" September 18, 2026 5.0 I’ve been using Slack for more than 5 years, mainly for team communication, project discussions, file sharing, and collaboration. It is reliable and easy to use, and the channel structure helps keep conversations organized. Overall, it has made communication and collaboration much easier for me. Pros Slack makes day-to-day communication very easy. I like the channel-based organization, quick messaging, file sharing, and how easy it is to keep project discussions in one place. After using it for several years, it has become an important part of my daily work. Cons The number of notifications can sometimes become distracting, especially when there are many active channels. Finding older information can also take some time when conversations get very large. Review Source VR Verified Reviewer Director of quality Market Research Used the software for: 2+ years ### "Great tool for remote work!" October 5, 2026 5.0 Slack makes remote work sooo much easier and efficient. I use it everyday throughout the whole day to stay connected and get answers Pros Slack makes it so easy to stay connected with our team even though we are all remote. It’s great being able to have group messages and individual message options. Cons Sometimes searching for keywords can be a little difficult once you have a lot of history to look through. Review Source Stephanie M. Human Resources Specialist Architecture & Planning Used the software for: 1-2 years ### " Slack offers a great communication tool!" September 15, 2026 5.0 Slack provides a strong communication and collaboration experience, making it easy for teams to stay connected, share information, and work together efficiently. Pros Slack makes it easy to communicate and collaborate with team members in real time. Keeps conversations organized by teams, projects, and topics and integrates well with our ATS. Cons High volumes of messages and notifications can sometimes make it difficult to prioritize important conversations. Review Source Emad M. Remote Consultant-Slides Startgey Information Technology and Services Used the software for: Less than 6 months ### "Slake is advanced and bring communication together " September 27, 2026 4.0 Really productive and setup overall is very smart, huddles is also practical but hope the AI agent to be smarter in reporting Pros Organization and separation of channel , side bar control and the separation of the Thread on the screen, also workflow flexibility Cons AI summary is not as I hoped , some times the clustering for the missed communication is bit confusing, workflow for actions is bit confusing to understand in the beginning Review Source John L. Office Manager Construction Used the software for: 6-12 months ### "Slack is a great way to keep up with communication" September 22, 2026 5.0 Overall, Slack is a great app. I really enjoy being able to keep multiple conversations and groups all in one app. Pros Slack is a great way to keep in touch with people and also keep up with different groups. I really enjoyed being able to have multiple groups. Cons There seemed to be a small issue with notifications and no matter what I did, I could not seem to fix it. Other people I knew did not have that issue. Review Source AF Amanda F. Head of Quality Information Technology and Services Used the software for: 6-12 months ### "Powerful communication and work management tool" May 22, 2026 4.0 After making it through the initial learning period, I have been happy using Slack. It helps me manage communication topics, stay on top of my work, and go back through chat histories to find information and files I need. Pros Slack is a powerful tool for both work management and communication. The supported integrations elevates visibility of tasks from different connected applications. The splitting of Direct Messages and Channels is helpful for ensuring communication reaches its target audience. Cons Slack has a steep learning curve compared to other platforms (less intuitive in my opinion). Based on if conversations were continued within individual threads or within the main body of a message, I could inadvertently miss replies. Also it seems that my notifications for in-thread replies are inconsistent between my computer and phone's application. I'm used to this now and just make sure to constantly monitor the Activity page. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) I went to a new company that uses Slack instead of Teams. Review Source VR Verified Reviewer Workshop manager Computer Hardware Used the software for: 1-2 years ### "Slack ain’t slacking in the features" May 23, 2026 5.0 Overall very good piece of software, it’s seamless as if you could be sat together in person. Its features set is unrivaled and I don’t think you could ask for more for what it does. Pros I absolutely love slack, for day to day collaboration there’s nothing that comes close. From sending small and large files and general chat between teams and colleagues, its ease of use, it has everything you would need to keep your team flowing as best it can possibly be. Its pricing structure is pretty straight forward and is excellent value for money if you want to get things done properly. If there is any bugs or issues the customer support team gets straight into it and give you notifications along the way. Cons I personally think they need to work on huddles and screen sharing as the competition has nailed this more (zoom/teams) Switched from [Connecteam](https://www.capterra.com/p/153140/Connecteam/) For the features mainly as it has lots more third party integrations. Review Source Ahamed S. IT Executive Information Technology and Services Used the software for: 2+ years ### "The Gold Standard for Scalable Ops (If You Can Stomach the Bill" April 20, 2026 5.0 Notification Fatigue. Without strict internal policies, Slack can become a distraction. Managing the "noise" and teaching users how to set boundaries is a constant uphill battle for an admin. Additionally, the pricing structure makes it a "premium" choice that requires constant budget justification. Pros As an IT Executive at Snoonu, Slack was the central nervous system of our operations. Managing it end-to-end meant balancing security, integrations, and user experience. Overall, it is the most robust tool for a high-velocity environment, though it requires a disciplined admin to keep "channel creep" and costs under control. Detailed Breakdown Value for Money: This is Slack’s Achilles' heel. While the "Fair Billing Policy" is great (only paying for active users), the jump to Enterprise Grid or even Pro tiers is a significant investment. For a company like Snoonu, you’re paying for the ecosystem and the time saved through automations, but the per-user cost is high compared to bundled alternatives like Microsoft Teams. Customer Support: On the higher-tier plans, support is stellar. Response times are quick, and their technical documentation for admins is some of the best in the industry. They actually understand the "IT Executive" perspective when dealing with API or SSO issues. Ease of Use: For the end-user, it’s incredibly intuitive. For the admin, the backend is powerful but requires a learning curve to master granular permissions and global settings. Chat & File Sharing: The core functionality is flawless. Search is the "killer feature" here—being able to find a file or a specific thread from six months ago in seconds is what keeps the business moving. File sharing is seamless, though I always recommended integrating with Google Drive to keep the Slack storage from getting cluttered. Bugs and Issues: Rare. Slack is remarkably stable. Most "bugs" reported by users at Snoonu usually turned out to be notification settings mishaps rather than platform failures. Meetings (Huddles): Huddles revolutionized quick syncs. Moving away from scheduled "formal" calls to a quick audio drop-in fits the fast-paced Snoonu culture perfectly. However, for massive "All Hands" meetings, it still feels a bit secondary to dedicated tools like Zoom. Cons The Integration Ecosystem. As an IT Exec, the ability to hook Snoonu’s internal monitors, Jira tickets, and deployment alerts directly into Slack channels meant we could solve problems before the rest of the company even knew they existed. The automation (Workflow Builder) is a force multiplier for a lean IT team. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Slack’s superior integration ecosystem and intuitive UX drove higher adoption and faster dev cycles. Review Source Muhammad Z. Procurement Specialist Staffing and Recruiting Used the software for: 6-12 months ### "The Hub That Kept Us in Sync" March 26, 2026 4.0 My overall experience with Slack was positive. It made team communication organized, file sharing easy, and collaboration efficient. The interface was intuitive, and notifications kept me updated, making teamwork smooth and productive. Pros Slack offered great value for money by improving overall team productivity and communication efficiency The chat feature was easy to use, making real-time communication simple and well-organized File sharing was smooth and quick, allowing easy access to documents within conversations Meetings were reliable, especially with integrations that made scheduling and joining calls seamless Customer support was helpful and responsive whenever assistance was needed Bugs and issues were rare, and the platform felt stable and consistently improving Overall, Slack made collaboration fast, efficient, and easy for teams to stay connected and productive Cons Slack can feel overwhelming when there are too many channels and conversations to manage The free version has limited message history, making it difficult to access older chats Video and voice call features are not as strong as dedicated meeting platforms Some advanced features and integrations require paid plans Managing notifications can become challenging in busy workspaces It may consume more system resources during heavy usage Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) I switched because Slack offers better organization with channels and threads, smoother integrations, and a more user-friendly interface for daily communication. Review Source Abhishek M. Subject Matter Expert Financial Services Used the software for: 2+ years ### "Corporate Social Media platform" August 20, 2026 5.0 Wonderful. The chat feature is great. Even if you clear the message from the sode bar, your chat doesn't gets deleted, it stays in cloud and will be resumed of message sent to the same person again. Pros Channel creation. Could tag channels in other channels. Tools are interesting. Auto schedule feature for reminders, updates is the best part for Slack. Ease of use and Privacy is taken care of. Cons The delete message option should be enabled for Admins. Also, should show Private channel name in other channels for visibility to other departments. Review Source Bruno M. Digital Marketing Assistant Information Technology and Services Used the software for: 2+ years ### "A perfect team communication and collaboration platform" July 23, 2026 5.0 Overall, I had a positive experience using Slack because it is a great multipurpose tool that helps to manage and organise work effectively. It became apparent when working with international freelancers from various parts of the world who successfully managed to cooperate using this tool. I would recommend it to people who run online businesses and collaborate with many freelancers. Pros I had the opportunity to use Slack while working as a Digital Marketing Assistant for the company HostHelp. I liked the tool because it provided an opportunity to communicate with coworkers effectively for several reasons. Firstly, it is user-friendly and much easier and faster than email. Secondly, it has a great search option and the possibility to share and manage files. Other advantages include the ability to work from different operating systems and devices such as computers, laptops, tablets, and mobile phones. It is possible to sort conversations by the team, project, and topics to find the needed information faster. Cons However, I noticed some disadvantages of the tool. Firstly, it is challenging to keep up with continuous messages, resulting in informational overload. Secondly, the tool can be distracting since you get many notifications popping up on your device. Finally, it is necessary to spend much time learning Slack functions such as channels, threads, mentions, notifications, and apps. Moreover, you need to pay for advanced plans to get more useful functions. This might be expensive for small businesses. Review Source VR Verified Reviewer Mortgage Admin Processor Financial Services Used the software for: 2+ years ### "Helpful tool for everyday team communication" July 8, 2026 5.0 Overall, Slack has been very helpful for staying connected with my team. It makes communication faster and helps keep work updates in one place. I especially find it useful for quick questions, project discussions, and sharing documents. Once the channels and notifications are organized properly, it becomes a really useful tool for daily work. Pros What I like most about Slack is how easy it makes day-to-day communication with the team. Instead of long email threads, everything can be discussed quickly in channels or direct messages. I also like that we can share files, tag teammates, and keep conversations organized by topic or project. Cons The only thing I don’t like sometimes is the number of notifications. When there are too many channels or active conversations, it can feel a bit distracting. It also takes some time to manage the settings properly so you only get alerts for important messages. Review Source CF Cristiano F. Consultant Marketing and Advertising Used the software for: 2+ years ### "A Flexible and Powerful Platform for Team Collaboration" June 11, 2026 5.0 My overall experience with Slack has been extremely positive. It has become a central hub for team communication and collaboration, making it much easier to coordinate projects, share knowledge, and stay aligned across different teams. The platform is flexible enough to support a wide variety of workflows and integrates seamlessly with many business tools. While managing notifications and information flow can sometimes be challenging in larger workspaces, the productivity and collaboration benefits far outweigh these limitations. Pros What I liked most about Slack is its flexibility and the way it enables real collaboration across teams. Channels, direct messages, integrations, and notifications all work together to keep communication organized without relying heavily on email. It adapts well to different workflows, from small teams to large organizations, and makes it easy to share information, coordinate projects, and collaborate in real time. The extensive integration ecosystem further enhances productivity by connecting Slack with the tools teams already use every day. Cons What I liked least about Slack is that information can sometimes become fragmented across multiple channels, threads, and direct messages, making it difficult to keep track of important discussions. Notification management can also be challenging in active workspaces, leading to information overload if not carefully configured. While Slack offers powerful search capabilities, finding older conversations or specific files is not always as intuitive as it could be. Review Source VR Verified Reviewer Transfer Sales Agent Consumer Services Used the software for: 1-2 years ### "A Reliable Tool for Organized Team Communication" April 19, 2026 5.0 My overall experience with Slack was positive. It made communication feel organized and efficient, especially with the managers‑only group where important information was shared and our campaign page where we stayed connected as a team. I liked that our daily stats and updates were sent there too, so everything I needed was in one place. At the same time, there were a few limitations — like not being able to see when someone read my message and not having the option to block someone if needed. But overall, Slack helped keep our workflow smooth and made it easier for everyone to stay informed and aligned. Pros What I liked most about Slack was how organized our communication became. We have a managers‑only group where they share valuable information, and we also have our campaign page where everyone can communicate and stay updated. I really like that our daily stats and important updates are sent there too, so I never feel out of the loop. Everything is in one place, easy to find, and it keeps the whole team aligned. Cons What I liked least about Slack was that I couldn’t see when someone read my message. Sometimes I needed confirmation that information was received, and without read receipts, I had to follow up more often. I also didn’t like that you can’t block someone. If a conversation becomes uncomfortable or someone keeps messaging you, there’s no way to stop it directly in Slack. Review Source Denis M. Recruiter Financial Services Used the software for: 1-2 years ### "Excellent communication hub with great AI functions" May 1, 2026 5.0 The interface is clean, the search function actually works well (which is rare for chat apps), and it keeps everything centralized. I wish the native automations had more depth, but as a core messaging platform, nothing else really comes close to how intuitive it is. Pros Great tool for everyday work communication. The new AI features are actually super useful, especially for summarizing massive, chaotic threads when you come back from a day of meetings. But my absolute favorite part is the Workflow Builder. It makes setting up standardized IT request forms, automated onboarding messages, or daily standups incredibly easy without needing to involve developers. The integrations with almost every other tool we use are just a massive time-saver Cons Even though the Workflow Builder is great for basic tasks, it hits a wall pretty fast when you need real automation. The lack of proper conditional logic (if/then branching) is frustrating. If you want to build complex, multi-step flows with different outcomes based on user input, the native builder just can't handle it. You still end up having to connect external tools like n8n or Zapier to do the heavy lifting Review Source Ritesh R. Billing Analyst Research Used the software for: 2+ years ### "Wonderful communication tool" August 16, 2026 5.0 I've used many and it's my go to tool when it comes to official communication tool. I just love it over any other similar tool. Pros It's the best office communication tool I've seen around. It provides chat and meeting options, supports file sharing. Support is also great. Cons I've seen a bug in recent times, if I don't restart my laptop or quit Slack for a few days on my Mac, I find that I'm not able to attach files until I quit Slack app and relaunch it. Review Source Nicole A. Head of HR and GS Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Efficient Team Communication Tool with Strong Collaboration Features" April 17, 2026 5.0 Slack is a great way for teams to talk to each other, share files, and work together all in one place. Customer support teams are very helpful and friendly. It works well with other tools and is easy to use, which makes teams more productive overall. But too many notifications and some limits on the free plan can make the experience less enjoyable. Pros Slack is a great way for teams to talk to each other, especially because its organized chat channels keep conversations structured and easy to follow. It also makes it easy to share files and works well with other tools, which makes the whole workflow more efficient. The clean design makes it easy to use for working together every day. Cons Too many notifications and active channels can make Slack hard to use. The free version has limits on message history and file storage, which makes it less worth the money. Bugs and performance problems that happen from time to time can also make chat and meetings less smooth. Review Source VR Verified Reviewer Consultant Pharmaceuticals Used the software for: 2+ years ### "Slack is awesome for all kinds of things!" March 19, 2026 5.0 Overall, I have had super positive experiences with Slack. The UI is very easy to navigate and understand. I never found a feature I wanted that wasn't there. Pros Slack is legit. I've used Slack for a long time for a lot of different things. I first used it for my college baseball team. We had Slack channels for everything, practice, travel, weights, game schedule, you name it. At work we use it or everything and I got it integrated with our Salesforce environment so we could talk business and open channels straight from sales leads. Cons A lot of the times, notifications were having trouble. Mostly on my iPhone. Sometimes push notifications would come through and sometimes they wouldn't. I tried everything to get them to work but never fully got it figured out. Review Source Tyra O. People Operations Specialist Computer Software Used the software for: 2+ years ### "Love, love, love Slack! " April 14, 2026 5.0 I love Slack. It's the first thing I check in the morning when I am ready to start my work day, and it's the last thing I check before logging off for the day. It's super dependable and I love using it every day. Pros I absolutely love Slack-- I don't know what I would do without it. I love that it has been to heavily adopted by my company-- we use it jsut as much as email if not slightly more. I love all of the innovation they have been doing with AI as well. Cons I really don't have much to say about Slack in regard to what I do not like. From time to time, I experience what seems to be a bug with their notifications in app-- it says I have many unread messages, but I am all caught up, this generally solves itself and is not an issue that is interfering with my use of he tool. Review Source David V. Lead Developer Information Technology and Services Used the software for: 1-2 years ### "A great communication tool" July 30, 2026 5.0 Overall - it's hard to beat slack for a communication tool. It makes my day to day work life pretty easy. Pros Slack makes it really easy to communicate both internally and externally with my team, clients and vendors. I specifically like sharing files in slack, and enjoy being able to use the gif function. Cons I have had some issues where pdf files show different colors when previewing them in slack. Also - open graph meta titles, descriptions and images if I change one of those - I'm not sure how fast slack updates that information for web page previews. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.