# Slack Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Slack Software - reviews, pricing plans, popular comparisons to other Team Communication products and more. Source: https://www.capterra.com/p/135003/Nutshell/ --- # Slack Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Slack ## What is Slack? Slack is where work happens for millions of people everyday. Slack transforms how work happens by bringing AI and automation to where people are already collaborating. Go from chatting with your teams to chatting with apps and data. Break down siloed data through Slack's searchable channel architecture, allowing your teams and AI to access your organization's knowledge. Teams work together in context when CRM data, project management, and people all come together to solve problems and make decisions. Teams can talk to each other and their AI agent in conversational language, allowing them to access each other and information seamlessly. Slack AI recaps channels and summarizes threads so that employees can jump into discussion quickly, whether they are new to a project or catching up after being away. Enterprise applications can easily be integrated and shared in channel and direct message, giving a snapshot of context and the opportunity to collaborate on the spot. ## What is Slack used for? [Team Communication](https://www.capterra.com/team-communication-software/)[Collaboration](https://www.capterra.com/collaboration-software/)[Remote Work](https://www.capterra.com/remote-work-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 24,155 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 1% Pros & cons Centralized team collaboration hub Efficient workplace messaging platform Overwhelming and inconsistent notifications Resource-intensive and slow performance Starting price $8.75 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Collaboration / 2026 - Community / 2025 - Employee Communication Tools / 2025 - File Sharing / 2025 - Internal Communications / 2025 - Knowledge Management / 2025 - Meeting / 2025 - Remote Work / 2025 - Team Communication / 2025 Our "Best of" badge program showcases products with the highest ratings... - Customer Engagement / 2026 - Internal Communications / 2026 - Live Chat / 2026 - Screen Recording / 2026 - Screen Sharing / 2026 - Unified Communications / 2026 - Video Conferencing / 2026 - Digital Workplace / 2025 - Productivity / 2025 - Sales Enablement / 2025 - Team Communication / 2025 Our "Best of" badge program showcases products with the highest ratings... Do you work for Slack?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://slack.com&name=Slack) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Slack 4.7 (24,155) VS. [4.6 (5,302)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $8.75 Per User, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (22,710) Ease Of Use 4.7 (11,072) Value For Money 4.5 (15,275) Value For Money 4.5 (6,800) Customer Service 4.4 (13,534) Customer Service 4.6 (6,553) ## Slack alternatives [4.5 (13,618)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.6 (6,076)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (3,027)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,095)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [View all alternatives](https://www.capterra.com/p/135003/Slack/alternatives/) ## FAQs about Slack Overview ### What problems does Slack solve? Slack solves scattered internal communication, overloaded email threads, and poor visibility across remote work by organizing conversations into channels, threads, and searchable history. It helps software developers, project managers, support, marketing, and distributed operations teams share files, coordinate updates, automate alerts, and respond to issues without switching between tools. Answer based on 10798 reviews Overview ### Which roles and teams benefit most from Slack? Slack is most used by software engineers, developers, and product managers who need fast collaboration on builds, bugs, and sprint updates. Marketing, sales, and account teams use it to coordinate campaigns and client communication, while founders, executives, and operations managers rely on channels for companywide visibility, decisions, and cross-functional alignment. Answer based on 22888 reviews Overview ### What company size and industries is Slack built for? Slack is used across engineering, IT, customer service, sales, project management, marketing, HR, and security, with strongest adoption among small businesses at 69% and Computer Software at 15%. It also serves enterprises at 16% and midsize businesses at 15%, especially in IT and services at 11% and marketing and advertising at 8%. Answer based on 24149 reviews Features and Usability ### What are the key features of Slack? Slack includes core team communication features like channels, direct messaging, threads, @mentions, and notifications, which reviewers discuss most. Differentiating features include third-party integrations, audio and video calls with screen sharing, file sharing and search, plus private channels and access controls for organizing work across teams. Answer based on 11005 reviews Pricing ### How much does it cost and what fees or limitations are included? Slack offers a free plan, then paid tiers starting with Pro at $8.75/user/month and Business+ at 15/user/month. A free trial is available. Reviewers say the free version works well for small teams, but limits message history, integrations, storage, and group calling; some also say per-user costs add up as teams grow. Answer based on 2964 reviews Integrations ### Which third-party tools and platforms does Slack integrate with? Slack integrates with Google Drive, Microsoft Teams, Jira, Trello, Google Calendar, Asana, GitHub, and Gmail. Reviewers also mention Microsoft Outlook, Google Docs, WhatsApp, and Zapier. With over 200 integrations in its catalog, Slack connects across file storage, project management, developer tools, and email platforms. Answer based on 5177 reviews Getting Started and Support ### How easy is it to onboard and train a team on Slack? Slack is quick to onboard for most team members, with many reviewers saying basic messaging, channels, and file sharing are easy to grasp, especially for tech-savvy users and younger hires. Admins and less technical users often need more time for setup, notifications, and advanced features. Training is available in person, live online, through videos, and documentation. Answer based on 985 reviews Getting Started and Support ### What customer support options does Slack offer, and how do users rate the experience? Slack offers email/help desk, FAQ/forum, a knowledge base, and chat. Users often describe support as responsive, helpful, and effective, with quick answers and clear follow-up. Some report slower response times, difficulty reaching a person, and a learning curve that makes self-service resources especially important for troubleshooting. Answer based on 619 reviews Security ### How does Slack handle data security and access control? Slack uses private and public channels, channel-level permissions, guest accounts, and multifactor or two-factor authentication to control access. Reviewers also mention encrypted messaging, secure data storage, searchable archives, and admin settings. Some note limitations, including limited permission granularity, admin visibility or exports, no end-to-end encryption, and certain security controls tied to higher plans. Answer based on 630 reviews ## Who uses Slack? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Centralized team collaboration hub 94% positive reviews out of 4436 Most reviewers find team collaboration highly effective, with organized channels, integrated tools, and real-time discussions that streamline project management, feedback, and teamwork across diverse groups. Fanne M. CEO and Publishing Editor, 1 employee. "Slack enhances real-time team collaboration which boost productivity in my organization." Overwhelming and inconsistent notifications 60% negative reviews out of 2234 Most reviewers indicate notifications can be excessive, distracting, and difficult to customize, with delays, missed alerts, and synchronization problems across devices, making important messages easy to overlook. Enguerran M. Fullstack web developper, 5,001 - 10,000 employees. "The notification management system becomes unmanageable because of its default settings which create notification fatigue for users." Efficient workplace messaging platform 95% positive reviews out of 1699 Most users report colleague communication is fast and reliable, enabling instant messaging, file sharing, and easy collaboration with coworkers across departments, offices, and even external partners. Mark W. Content Marketing Manager, 1 employee. "It has helped me stay productive and enabled me to connect with colleagues in a way that other productivity platforms could only dream of." Resource-intensive and slow performance 74% negative reviews out of 1454 Most users report performance and speed issues, including high memory usage, slow load times, frequent crashes, and lag—especially on older devices or with large teams—impacting workflow and productivity. Sean E. Client Services Manager, 2 - 10 employees. "It can be quite slow to boot on desktop and uses quite a lot of RAM." Comprehensive remote team connectivity 98% positive reviews out of 1280 Most reviewers describe remote team communication as seamless, supporting real-time updates, file sharing, and integrations, which helps distributed teams stay connected, organized, and productive from any location. Valeria M. Senior Auditor, 1,001 - 5,000 employees. "It has transformed the way our team communicates, allowing us to stay connected and productive even when working remotely." Recurring bugs and technical glitches 48% negative reviews out of 640 Some users report bugs and issues, such as app crashes, status errors, and inconsistent updates, occasionally disrupting communication and requiring frequent troubleshooting or reliance on the web version. ## Features AI summary Based on 17,845 Team Communication reviews Capterra data shows that buyers of Team Communication software rank the following features as their top priorities: - **Mobile Access** (**52%** of reviewers rated this feature as critical) - **Meeting Management** (**50%**) - **Real-Time Chat** (**51%**) Slack supports all three of the features reviewers value most: **Mobile Access**, **Meeting Management**, and **Real-Time Chat**. Together, these capabilities help teams stay connected from any device, coordinate meetings more efficiently, and communicate instantly as work happens, allowing teams to respond faster and keep collaboration moving throughout the day. Mobile Access 4.7 (2,000) 68.95% of 2000 reviewers that rated this feature as important or highly important Mobile access lets you stay connected and respond on the go, mirroring desktop functionality. Users think the app is intuitive, supports real-time notifications, and helps remote teams collaborate, though some report notification delays or glitches on certain devices. Meeting Management 4.4 (196) 55.61% of 196 reviewers that rated this feature as important or highly important Manage the process of planning and scheduling meetings, including agenda creation Real-Time Chat 4.8 (1,765) 70.42% of 1765 reviewers that rated this feature as important or highly important With real-time chat, you can exchange messages instantly, collaborate in channels, and see when others are typing. Reviewers indicate this aspect enables quick decision-making, seamless teamwork, and efficient updates, though some mention occasional lag or limited file-sharing within chat windows. Calendar Management 4.2 (165) 40.61% of 165 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Task Management 4.2 (1,404) 44.73% of 1404 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression File Sharing 4.6 (1,977) 58.22% of 1977 reviewers that rated this feature as important or highly important You can share documents, images, and code directly in Slack, supporting collaboration and quick access. Reviewers appreciate integrations with Google Drive and Dropbox, easy drag-and-drop uploads, and file previews, but some mention storage limits and occasional upload issues on mobile. Slack 104 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Track and document all activities across devices, networks, and other systems Continuous profile-based stream of news and activity Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Ability to make voice calls within the system Record audio or import/upload audio files Verify the identity of users/devices to enable secure access Group collaboration to solve ideas in a productive and concentrated manner. Track and manage schedules and meetings via an integrated calendar Facilitate virtual conferences that connect multiple people remotely Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Slack offers a robust chat and messaging capability, letting you communicate instantly with individuals or groups, organize conversations in channels, and use threads for clarity. Reviewers appreciate its intuitive interface, expressive emojis, integrations with tools like Google Drive, and strong privacy settings. AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share AI models, media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Digitally share pre-made materials and self-created content with others Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Pre-designed layouts that can be customized to match preferences and requirements Online forums/groups where users can ask questions, share ideas, best practices, etc. Store, manage, and track all electronic documents in a centralized location Assemble applications and processes by dragging over and arranging pre-built components Access names, contact information, and roles of employees in a centralized repository Tools to improve and measure employee satisfaction and involvement Convert data into a code for security Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service You can share documents, images, and code directly in Slack, supporting collaboration and quick access. Reviewers appreciate integrations with Google Drive and Dropbox, easy drag-and-drop uploads, and file previews, but some mention storage limits and occasional upload issues on mobile. Move files across different systems or networks Find & retrieve relevant data or documents For the intention to be used by developers Caters to sales teams Search for specific words or phrases within a document or database Organize and edit a group of people's policy and members Group messaging lets multiple people carry on a group conversation Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Manage the process of planning and scheduling meetings, including agenda creation Create and share notes/annotations taken during meetings Comprehensive list that contains information and details of all the members associated with a particular organization or group Communicate using messages within the system Mobile access lets you stay connected and respond on the go, mirroring desktop functionality. Users think the app is intuitive, supports real-time notifications, and helps remote teams collaborate, though some report notification delays or glitches on certain devices. Controls/tools to moderate the session Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time Allows users to manage data from a number of sources Process and analyze human language in text or audio form Allow users to create, edit, and sort multiple notes Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Arrange tasks based on the level of priority or urgency Send messages to selected individual(s) from the entire audience Tools to facilitate the production of information and promote efficiency Estimate or forecast of a future scenario based on the study of present trends Ability to see if recipient has viewed/opened the message Files and folders are updated in real-time when changes/edits are made With real-time chat, you can exchange messages instantly, collaborate in channels, and see when others are typing. Reviewers indicate this aspect enables quick decision-making, seamless teamwork, and efficient updates, though some mention occasional lag or limited file-sharing within chat windows. Engage in direct, instant messaging with consumers Receive data and information in real time Real-time notifications keep you instantly updated on messages and tasks, with customizable alerts per channel and device. Reviewers appreciate the flexibility, integration with Google Calendar, and snooze options, though some mention notification overload or occasional delays on mobile. Receive system updates as soon as any changes are made Record live video calls to play later Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling Provide support to your customers and employees remotely over a shared network Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Plan availability and assign specific time slots for tasks and resources Save a screenshot of your desktop as an image Record and save a video file of what is happening on a computer screen Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Allow multiple team members to edit and work on the same document Set up connections to third-party platforms to improve business processes A digital list of items that need to be completed View messages sent by both parties during the chat conversation Take actions to troubleshoot issues for networks, devices, etc. Presenter can see and hear participants and vice versa. Extra layer of security that requires not only a password and username but also something specific to that user Presenter can see and hear participants and vice versa Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Chat with your counterparts over the video in real time Connect with meeting participants remotely over video Supports various video file formats Allow organizations to streamline the check-in process for visitors. Allows multiple users to simultaneously annotate on a digital whiteboard An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (22,091) 4.6 Based on 22,091 reviews ## Pricing Value for money 4.5 (15275) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/135003/Slack/pricing/) Pro $8.75 Per User,Per Month It includes: - Unlimited message history - Unlimited apps and integrations - Unlimited canvases with 30 days of version history - Voice-first huddles with up to 50 participants - Secure work with other companies using Slack Connect channels Business+ $15.00 Per User,Per Month It includes: - User provisioning and deprovisioning - SAML-based single sign-on - Unlimited canvases with 90 days of version history - Data exports for all messages Enterprise Grid Contact Vendor for Pricing It includes: - Peace of mind with enterprise-grade security and compliance, such as HIPAA support and the Enterpris - Built-in employee directory - Large scale collaboration and alignment with support for up to 500,000 users - Streamlined administration with centralized controls and customizable policies Value for money 4.5 (15,275) 4.5 Based on 15,275 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (13534) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (13,534) 4.4 Based on 13,534 reviews ## User reviews Overall rating 4.7 Based on 24,155 reviews Filter by rating 5(17338) 4(5731) 3(910) 2(128) 1(48) Mentioned topic Sorted by most recent Richard M. Founder Marketing and Advertising ### "Slack: Essential for Desk Based Workforces" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 25, 2026 I love Slack and could not run my business without it. Nothing beats the speed, ease, and easy way to communicate and meet with team members around the world. Pros Slack is the best way for a desk based workforce to communicate. Hands down. Nothing beats the speed, customizability, and ease of using Slack. As a small business owner, the first thing I did was set up my email, and second was a Slack account. It's also so affordable for small businesses to use, and the freemium plan is also fantastic on its own. I recently had an issue with billing and their customer support fixed it in mere hours. Cons Honestly, nothing. Occassionally there will be a bug or issue, like when you had to hard refresh to get rid of phantom notifications, but that is once in a blue moon. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AK Aevros K. Workplace Operations Manager Information Technology and Services ### "Makes Busy Workdays Feel Much More Manageable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 25, 2026 Slack has helped reduce unnecessary meetings, improved communication between office and remote employees, and made daily workplace operations more organized. It feels like a tool that quietly keeps everything running in the background, allowing the team to focus on getting work done instead of worrying about communication. Pros What stands out most is how naturally it fits into the workday. Whether coordinating office events, handling facility requests, or communicating with different departments, everything happens in one place. Team members respond faster, files are easy to access, and it creates a more connected workplace without feeling overly complicated. Cons When many departments are active at once, important updates can sometimes get buried under ongoing conversations. It takes a little effort to organize channels properly and adjust notification settings. I also wish the free version offered more storage for shared documents. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Bruno M. Digital Marketing Assistant Information Technology and Services ### "A perfect team communication and collaboration platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 23, 2026 Overall, I had a positive experience using Slack because it is a great multipurpose tool that helps to manage and organise work effectively. It became apparent when working with international freelancers from various parts of the world who successfully managed to cooperate using this tool. I would recommend it to people who run online businesses and collaborate with many freelancers. Pros I had the opportunity to use Slack while working as a Digital Marketing Assistant for the company HostHelp. I liked the tool because it provided an opportunity to communicate with coworkers effectively for several reasons. Firstly, it is user-friendly and much easier and faster than email. Secondly, it has a great search option and the possibility to share and manage files. Other advantages include the ability to work from different operating systems and devices such as computers, laptops, tablets, and mobile phones. It is possible to sort conversations by the team, project, and topics to find the needed information faster. Cons However, I noticed some disadvantages of the tool. Firstly, it is challenging to keep up with continuous messages, resulting in informational overload. Secondly, the tool can be distracting since you get many notifications popping up on your device. Finally, it is necessary to spend much time learning Slack functions such as channels, threads, mentions, notifications, and apps. Moreover, you need to pay for advanced plans to get more useful functions. This might be expensive for small businesses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BH Braden H. Senior Product Designer Design ### "A Great Collaboration Tool for Fast Paced Design Teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 23, 2026 It has helped speed up feedback cycles, improved coordination across teams, and made it easier to keep everyone aligned on product decisions. It's a well designed tool that consistently adds value to day to day product design work. Pros Slack makes design collaboration smooth and efficient. I like how quickly I can share mockups, receive feedback, and communicate with cross-functional teams without relying on long email chains. The integrations with design and project management tools help keep work moving, and the search function is invaluable for finding past conversations and shared resources. Cons Busy workspaces can generate a high volume of notifications, making it easy to lose track of less active conversations. The limitations on file storage and message history in the free version can also be inconvenient for teams working on long-term design projects. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Sales Development Computer Software ### "Great product with a horrible desktop app" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 July 21, 2026 Great when the desktop app works, but a genuine struggle when the app refuses to load or randomly shuts down. Pros Great for general communication with team members and being able to keep up to date on current company happenings, meeting notes and file sharing. Cons The desktop app is genuinely one of the worst pieces of technology I use. It is comical how long the load times and how often the app requires forced quitting. Insanely bad product for such a large company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Adity B. ML ops manager Utilities ### "Must read Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 13, 2026 Overall it is good ,highly intuitive, channel-based communication experience that centralizes discussions. Pros This tool is just awesome ,ease to use and great way to connect with team .I used to take meeting with my file along with easy file share .Easy to connect with customer support and value for money .No bug&issues found yet Cons Something Screen got freezed that will need to restart the laptop and took sometime that may delay in work Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Andrea L. Innovation Manager Translation and Localization ### "An Essential Platform for Everyday Collaboration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 11, 2026 Our experience with Slack has been very positive. It has become our primary communication platform, making it easy for teams to collaborate, share updates, and stay connected regardless of where they are working. The intuitive interface, reliable performance, and wide range of integrations have helped streamline our daily workflows and improve productivity. While there are occasional challenges with managing large volumes of messages and notifications, the benefits far outweigh these minor drawbacks. Slack is a dependable collaboration tool that has significantly improved communication and teamwork across our organization. Pros What I like most about Slack is how easy it makes everyday communication and collaboration. It keeps conversations organized through channels, which helps reduce unnecessary emails and makes it easier to find information related to specific projects, clients, or teams. The chat experience is fast and intuitive, and features such as threads, mentions, reactions, and reminders make communication much more efficient. File sharing is also very convenient, as documents and links can be shared directly within conversations and quickly accessed later. Slack integrates well with many of the tools we already use, which helps centralize notifications and automate routine updates. Overall, it is easy to use, reliable, and offers good value for money considering how much it improves team coordination and internal communication. Cons One of Slack's biggest drawbacks is that important information can sometimes get buried in busy channels, making it difficult to keep track of key discussions without using threads consistently. While the search function is generally good, finding older messages or files can occasionally take longer than expected. This could be solved with the pro version though. Overall, these are relatively minor issues, and Slack remains a reliable and highly effective communication platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KJ Kevin J. Digital Marketing Manager Information Technology and Services ### "A Powerful Collaboration Hub for Marketing Teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 9, 2026 Slack has made collaboration faster and more efficient across marketing, design, and content teams. It has reduced reliance on lengthy email chains, improved project coordination, and helped keep everyone aligned on deadlines and campaign progress. It's a reliable communication platform that delivers strong value and has become an important part of our daily workflow. Pros I appreciate how it keeps marketing communication organized and transparent. Channels simplify campaign discussions, file sharing is effortless, and integrations with tools like Google Drive, Trello, and marketing platforms improve workflow efficiency. The search feature is also excellent for finding previous discussions and shared assets. Cons Notification overload can become distracting during busy campaigns if preferences aren't managed well. The free plan's limited message history and storage can also be restrictive for marketing teams handling large volumes of creative assets and conversations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DR Dave R. Manager Mechanical or Industrial Engineering ### "Effective Collaboration Platform for IT and Business Teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 9, 2026 We've had a positive experience using Slack as a collaboration platform across multiple departments. It has improved communication, accelerated issue resolution, and provided a centralized location for project discussions and file sharing. From an IT administration perspective, deployment and user management have been straightforward, the platform has proven reliable, and the available integrations have helped streamline daily business operations. Overall, Slack has been a dependable solution that has enhanced productivity and cross-functional collaboration. Pros Slack has streamlined communication across our IT, operations, and business teams by replacing lengthy email chains with organized channels and direct messaging. The search functionality, file sharing, integrations, and reliable desktop and mobile applications make it easy to collaborate, troubleshoot issues, and keep projects moving efficiently. Cons As workspaces grow, conversations and notifications can become overwhelming without proper channel organization and notification management. Some advanced administration, security, and compliance features are also reserved for higher-tier licensing plans. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reasons for choosing Slack Software productivity, performance and stability. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL Jaela L. Project Leader Arts and Crafts ### "Slack is good for communication " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 9, 2026 Pros I really appreciate all of the channels that you can create with Slack so that everyone can stay informed. Cons My least favorite thing about Slack is all of the extra notifications that I receive. Sometimes it's too easy to send a message, so they are sent when they don't need to be. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/135003/Slack/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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