--- title: "Slack Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Slack Software - reviews, pricing plans, popular comparisons to other Team Communication products and more." source_url: "https://www.capterra.com/p/135003/Slack/" page_type: "product" language: "en" --- # Slack Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Slack ## What is Slack? Slack is where work happens for millions of people everyday. Slack transforms how work happens by bringing AI and automation to where people are already collaborating. Go from chatting with your teams to chatting with apps and data. Break down siloed data through Slack's searchable channel architecture, allowing your teams and AI to access your organization's knowledge. Teams work together in context when CRM data, project management, and people all come together to solve problems and make decisions. Teams can talk to each other and their AI agent in conversational language, allowing them to access each other and information seamlessly. Slack AI recaps channels and summarizes threads so that employees can jump into discussion quickly, whether they are new to a project or catching up after being away. Enterprise applications can easily be integrated and shared in channel and direct message, giving a snapshot of context and the opportunity to collaborate on the spot. ## What is Slack used for? [Team Communication](https://www.capterra.com/team-communication-software/)[Collaboration](https://www.capterra.com/collaboration-software/)[Remote Work](https://www.capterra.com/remote-work-software/) Recognitions Shortlist Best ease of use Overall rating Based on 24,174 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 1% Pros & cons Centralized team collaboration hub Efficient workplace messaging platform Overwhelming and inconsistent notifications Resource-intensive and slow performance Starting price $8.75 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Collaboration / 2026 - Community / 2025 - Employee Communication Tools / 2025 - File Sharing / 2025 - Internal Communications / 2025 - Knowledge Management / 2025 - Meeting / 2025 - Remote Work / 2025 - Team Communication / 2025 Our "Best of" badge program showcases products with the highest ratings... - Customer Engagement / 2026 - Internal Communications / 2026 - Live Chat / 2026 - Screen Recording / 2026 - Screen Sharing / 2026 - Unified Communications / 2026 - Video Conferencing / 2026 - Digital Workplace / 2025 - Productivity / 2025 - Sales Enablement / 2025 - Team Communication / 2025 Our "Best of" badge program showcases products with the highest ratings... ## Slack alternatives Highest Rated [4.6 (6,089)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (5,306)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.2 (1,000)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (3,034)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/135003/Slack/alternatives/) ## FAQs about Slack Overview ### What problems does Slack solve? Slack solves scattered internal communication, overloaded email threads, and poor visibility across remote work by organizing conversations into channels, threads, and searchable history. It helps software developers, project managers, support, marketing, and distributed operations teams share files, coordinate updates, automate alerts, and respond to issues without switching between tools. Answer based on 10798 reviews Overview ### Which roles and teams benefit most from Slack? Slack is most used by software engineers, developers, and product managers who need fast collaboration on builds, bugs, and sprint updates. Marketing, sales, and account teams use it to coordinate campaigns and client communication, while founders, executives, and operations managers rely on channels for companywide visibility, decisions, and cross-functional alignment. Answer based on 22888 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Slack built for? Slack is used across engineering, IT, customer service, sales, project management, marketing, HR, and security, with strongest adoption among small businesses at 69% and Computer Software at 15%. It also serves enterprises at 16% and midsize businesses at 15%, especially in IT and services at 11% and marketing and advertising at 8%. Answer based on 24149 reviews Features and Usability ### What are the key features of Slack? Slack includes core team communication features like channels, direct messaging, threads, @mentions, and notifications, which reviewers discuss most. Differentiating features include third-party integrations, audio and video calls with screen sharing, file sharing and search, plus private channels and access controls for organizing work across teams. Answer based on 11005 reviews Pricing ### How much does it cost and what fees or limitations are included? Slack offers a free plan, then paid tiers starting with Pro at $8.75/user/month and Business+ at 15/user/month. A free trial is available. Reviewers say the free version works well for small teams, but limits message history, integrations, storage, and group calling; some also say per-user costs add up as teams grow. Answer based on 2964 reviews Integrations ### Which third-party tools and platforms does Slack integrate with? Slack integrates with Google Drive, Microsoft Teams, Jira, Trello, Google Calendar, Asana, GitHub, and Gmail. Reviewers also mention Microsoft Outlook, Google Docs, WhatsApp, and Zapier. With over 200 integrations in its catalog, Slack connects across file storage, project management, developer tools, and email platforms. Answer based on 5177 reviews Getting Started and Support ### How easy is it to onboard and train a team on Slack? Slack is quick to onboard for most team members, with many reviewers saying basic messaging, channels, and file sharing are easy to grasp, especially for tech-savvy users and younger hires. Admins and less technical users often need more time for setup, notifications, and advanced features. Training is available in person, live online, through videos, and documentation. Answer based on 985 reviews Getting Started and Support ### What customer support options does Slack offer, and how do users rate the experience? Slack offers email/help desk, FAQ/forum, a knowledge base, and chat. Users often describe support as responsive, helpful, and effective, with quick answers and clear follow-up. Some report slower response times, difficulty reaching a person, and a learning curve that makes self-service resources especially important for troubleshooting. Answer based on 619 reviews Security ### How does Slack handle data security and access control? Slack uses private and public channels, channel-level permissions, guest accounts, and multifactor or two-factor authentication to control access. Reviewers also mention encrypted messaging, secure data storage, searchable archives, and admin settings. Some note limitations, including limited permission granularity, admin visibility or exports, no end-to-end encryption, and certain security controls tied to higher plans. Answer based on 630 reviews ## Who uses Slack? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Centralized team collaboration hub 94% positive reviews out of 4436 Most reviewers find team collaboration highly effective, with organized channels, integrated tools, and real-time discussions that streamline project management, feedback, and teamwork across diverse groups. Fanne M. CEO and Publishing Editor, 1 employee. "Slack enhances real-time team collaboration which boost productivity in my organization." Overwhelming and inconsistent notifications 60% negative reviews out of 2234 Most reviewers indicate notifications can be excessive, distracting, and difficult to customize, with delays, missed alerts, and synchronization problems across devices, making important messages easy to overlook. Enguerran M. Fullstack web developper, 5,001 - 10,000 employees. "The notification management system becomes unmanageable because of its default settings which create notification fatigue for users." Efficient workplace messaging platform 95% positive reviews out of 1699 Most users report colleague communication is fast and reliable, enabling instant messaging, file sharing, and easy collaboration with coworkers across departments, offices, and even external partners. Mark W. Content Marketing Manager, 1 employee. "It has helped me stay productive and enabled me to connect with colleagues in a way that other productivity platforms could only dream of." Resource-intensive and slow performance 74% negative reviews out of 1454 Most users report performance and speed issues, including high memory usage, slow load times, frequent crashes, and lag—especially on older devices or with large teams—impacting workflow and productivity. Sean E. Client Services Manager, 2 - 10 employees. "It can be quite slow to boot on desktop and uses quite a lot of RAM." Comprehensive remote team connectivity 98% positive reviews out of 1280 Most reviewers describe remote team communication as seamless, supporting real-time updates, file sharing, and integrations, which helps distributed teams stay connected, organized, and productive from any location. Valeria M. Senior Auditor, 1,001 - 5,000 employees. "It has transformed the way our team communicates, allowing us to stay connected and productive even when working remotely." Recurring bugs and technical glitches 48% negative reviews out of 640 Some users report bugs and issues, such as app crashes, status errors, and inconsistent updates, occasionally disrupting communication and requiring frequent troubleshooting or reliance on the web version. ## Features AI summary Based on 17,845 Team Communication reviews Capterra data shows that buyers of Team Communication software rank the following features as their top priorities: - **Mobile Access** (**52%** of reviewers rated this feature as critical) - **Meeting Management** (**50%**) - **Real-Time Chat** (**51%**) Slack supports all three of the features reviewers value most: **Mobile Access**, **Meeting Management**, and **Real-Time Chat**. Together, these capabilities help teams stay connected from any device, coordinate meetings more efficiently, and communicate instantly as work happens, allowing teams to respond faster and keep collaboration moving throughout the day. Mobile Access 4.7 (2,009) 69.09% of 2009 reviewers that rated this feature as important or highly important Mobile access lets you stay connected and reply on the go, mirroring desktop functionality. Reviewers indicate the app is intuitive, responsive, and helpful for remote work, though some report notification delays or glitches on certain devices and challenges with finding contacts. Real-Time Chat 4.8 (1,771) 70.53% of 1771 reviewers that rated this feature as important or highly important Slack offers real-time chat for immediate team communication, supporting channels, direct messages, and typing indicators. Users think it speeds up collaboration, decision-making, and problem-solving, though some mention occasional lag or limited file-sharing options within chat windows. Collaboration Tools 4.6 (1,903) 67.42% of 1903 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Task Management 4.2 (1,404) 44.73% of 1404 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Calendar Management 4.2 (165) 40.61% of 165 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar File Sharing 4.6 (1,979) 58.26% of 1979 reviewers that rated this feature as important or highly important Slack helps you share documents, images, and code quickly within chats or channels. Reviewers appreciate its drag-and-drop ease, cloud integrations (Google Drive, Dropbox), and secure permissions, but some mention storage limits, occasional upload issues, and limited support for certain file types. Slack 104 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Tracking: Track and document all activities across devices, networks, and other systems - Activity/News Feed: Continuous profile-based stream of news and activity - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audio Calls: Ability to make voice calls within the system - Audio Capture: Record audio or import/upload audio files - Authentication: Verify the identity of users/devices to enable secure access - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Chat/Messaging: With Slack’s chat and messaging, you can communicate instantly with individuals or groups, organize conversations in channels, and use threads for clarity. Reviewers appreciate its intuitive design, expressive emojis, strong privacy settings, and seamless integration with tools like Google Drive and Jira. - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Content Sharing: Digitally share pre-made materials and self-created content with others - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Employee Engagement: Tools to improve and measure employee satisfaction and involvement - Encryption: Convert data into a code for security - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Slack helps you share documents, images, and code quickly within chats or channels. Reviewers appreciate its drag-and-drop ease, cloud integrations (Google Drive, Dropbox), and secure permissions, but some mention storage limits, occasional upload issues, and limited support for certain file types. - File Transfer: Move files across different systems or networks - Filtering: Find & retrieve relevant data or documents - For Developers: For the intention to be used by developers - For Sales Teams/Organizations: Caters to sales teams - Full Text Search: Search for specific words or phrases within a document or database - Group Management: Organize and edit a group of people's policy and members - Group Messaging: Group messaging lets multiple people carry on a group conversation - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Meeting Notes: Create and share notes/annotations taken during meetings - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Messaging: Communicate using messages within the system - Mobile Access: Mobile access lets you stay connected and reply on the go, mirroring desktop functionality. Reviewers indicate the app is intuitive, responsive, and helpful for remote work, though some report notification delays or glitches on certain devices and challenges with finding contacts. - Moderation: Controls/tools to moderate the session - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Language Processing: Process and analyze human language in text or audio form - Notes Management: Allow users to create, edit, and sort multiple notes - Presentation Streaming: Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet - Prioritization: Arrange tasks based on the level of priority or urgency - Private Chat: Send messages to selected individual(s) from the entire audience - Productivity Tools: Tools to facilitate the production of information and promote efficiency - Projections: Estimate or forecast of a future scenario based on the study of present trends - Read Receipts: Ability to see if recipient has viewed/opened the message - Real Time Synchronization: Files and folders are updated in real-time when changes/edits are made - Real-Time Chat: Slack offers real-time chat for immediate team communication, supporting channels, direct messages, and typing indicators. Users think it speeds up collaboration, decision-making, and problem-solving, though some mention occasional lag or limited file-sharing options within chat windows. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Notifications: With real-time notifications, you receive instant alerts for messages, mentions, and tasks. Reviewers value the customizable settings, timely updates, and integration with Google Calendar, though some note notification overload in active channels or occasional delays on mobile devices. - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Capture: Save a screenshot of your desktop as an image - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Team Collaboration: Allow multiple team members to edit and work on the same document - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - To-Do List: A digital list of items that need to be completed - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Two Way Audio & Video: Presenter can see and hear participants and vice versa. - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: Connect with meeting participants remotely over video - Video Support: Supports various video file formats - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Whiteboard: Allows multiple users to simultaneously annotate on a digital whiteboard - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (22,110) 4.6 Based on 22,110 reviews ## Pricing Value for money 4.5 (15290) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/135003/Slack/pricing/) Pro $8.75 Per User,Per Month It includes: - Unlimited message history - Unlimited apps and integrations - Unlimited canvases with 30 days of version history - Voice-first huddles with up to 50 participants - Secure work with other companies using Slack Connect channels Business+ $15.00 Per User,Per Month It includes: - User provisioning and deprovisioning - SAML-based single sign-on - Unlimited canvases with 90 days of version history - Data exports for all messages Enterprise Grid Contact Vendor for Pricing It includes: - Peace of mind with enterprise-grade security and compliance, such as HIPAA support and the Enterpris - Built-in employee directory - Large scale collaboration and alignment with support for up to 500,000 users - Streamlined administration with centralized controls and customizable policies Value for money 4.5 (15,290) 4.5 Based on 15,290 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (13550) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (13,550) 4.4 Based on 13,550 reviews ## User reviews Overall rating 4.7 Based on 24,174 reviews Filter by rating 5(17351) 4(5737) 3(910) 2(128) 1(48) Mentioned topic Sorted by most recent AN Anonymous User Student Information Technology and Services ### "Very useful for student projects and team collaboration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 14, 2026 Overall, my experience with Slack has been really good. I find it especially useful for college projects and team collaboration because communication stays organized and everything related to a project can be kept in one place. It is simple enough for regular chatting but also has features that make it useful for more serious teamwork. The file sharing and search options are probably the features I use the most. For a student working on group projects, I think Slack is definitely worth trying. Pros I really like how easy Slack makes it to communicate and stay updated, especially when working on college projects with a team. As a B.Tech CSE student, I often have different groups for different projects or activities, and having separate channels keeps everything much more organized than using one common chat. Sharing files, sending messages, and discussing things with teammates is also very convenient. I especially like that I can quickly search for old messages or files instead of scrolling through a long chat. Cons The only thing I found a little difficult in the beginning was getting used to all the different channels and notifications. If you’re part of many groups, it can sometimes feel like there are too many notifications. Once you customize the notifications and organize your channels, though, it becomes much easier to manage. Switched from [Discord](https://www.capterra.com/p/240238/Discord/) I moved from Discord because Slack felt more suitable for project work and team communication. Discord is great for casual conversations, but I found Slack more organized for keeping different projects, discussions, files, and updates in separate channels. As a CSE student, I also liked the way Slack keeps communication more focused and professional when working with classmates on assignments and projects. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PB Piyush B. Senior Property Accountant Real Estate ### "Good way to be connected" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 12, 2026 Overall it's been a good experience as there are various hashtag ie Open groups and personal groups where daily weekly monthly updates can be posted and it's a good way for everyone to be connected and informed Pros I like the fact that I can have various chats between the same three people with different topics that way the things are sorted and not flying everywhere Cons The way it sorts unread messages sometimes makes me slip away the messages Maybe something can be done in that area Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Jacqueline C. Beauty Futures Brand Design Strategist Cosmetics ### "Global Communication Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 August 12, 2026 I have returned to Slack because the team of people I’m working with love it. It’s become essential for meeting deadlines. Pros I love that my team and I can stay in touch regarding the latest developments of our projects especially tight timelines. Cons I’m not a fan of multiple conversations at once, I find it slightly overwhelming and a tad confusing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Senior Devops Engineer Education Management ### "Everything starts in Slack" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 12, 2026 I use Slack every day and have started using it even more to track tasks, create Jira tickets and even trigger Agents to begin work. Pros Slack has gone from a chat application to a full work system where you can start most of your work from a single place using slack Apps and connections. Slackbot has also improved over the past year and is now much more relevant to todays AI world. Cons There isn't much to not like, but I would say that the development side is very complicated and setting up an initial app for testing can be overwhelming with the options available. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KK Keith K. Field Operations Manager Facilities Services ### "Keeps field crews in the loop without needing constant phone calls." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 August 11, 2026 Does what we need it to for coordinating field work. Our crew size means everyone's actually on it now, which took some pushing initially. Definitely better than the mess of group texts and emails we had before. Not perfect but keeps jobs moving and cuts down on communication screwups that used to cost us time. Pros We've cut way down on missed messages between our office and technicians out on jobs. Using channels lets me keep different project crews and client work separate, so everything doesn't just get jumbled together. If a tech needs parts or hits a snag, they can just snap a photo right from the site and I see it instantly. Honestly, it beats playing phone tag all day. Cons Notifications get out of hand fast if you don't stay on top of settings. Some of our older field guys took a while to get comfortable with it versus just texting. Mobile app drains battery which matters when techs are out 10-12 hours. Pricing jumped when we added more people. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rachel W. Project Manager Marketing and Advertising ### "Slack for Project Managers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2026 I have had a great overall experience with Slack and don't think I could do my job as effectively with out it! Pros This is the best way to communicate with my team! I don't think I could survive without it. We also use it to huddle or have small unplanned meetings. It is super easy to use. I also use the Canvas as a project planning tool to make sure everyone on the team is aligned. Cons Sometimes it's hard to find what I'm looking for, but the search functionality is improving so much. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HB Hannah B. Senior SEO and Content Manager Information Technology and Services ### "Effective for Content Team Collaboration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 6, 2026 Slack has made communication faster and teamwork much easier. It keeps everyone updated, reduces unnecessary emails, and helps projects move forward smoothly. It's a reliable tool that I use every day. Pros I like how easy it is to discuss content ideas, share documents, and get quick feedback. The search feature is useful for finding old conversations, and the integrations with other tools make daily work more efficient. Cons Busy channels can create too many notifications, and the free version has limited message history and file storage, which can be restrictive over time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GH Gillian H. Online Business Owner Health, Wellness and Fitness ### "Integrates with Everything" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 4, 2026 Pros Integrations are easily the best part about slack. It has integrations for any other software or service you can think of. Cons There is not a lot to dislike about Slack. Controlling notifications from channels/messages can be very challenging. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jennifer N. CSR Telecommunications ### "A Reliable Collaboration Tool with a Few Annoyances" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 4, 2026 Slack is a dependable communication platform that keeps teams connected and organized. It’s easy to use, integrates with everything, and makes daily collaboration smoother. While it has minor issues, it remains one of the best tools for team communication. Pros \*Slack delivers strong value for the money, especially for teams that rely heavily on messaging and collaboration. The free version is solid, and paid tiers unlock powerful features. \*Customer Support is generally responsive and helpful. Most issues are resolved quickly, though complex problems sometimes require multiple follow-ups. \*Very easy to use. Slack is intuitive and easy to navigate. Channels, threads, and search features make communication organized and simple. \*Chat is fast, reliable, and easy to manage. Threaded conversations help keep discussions organized, and reactions make quick feedback simple. \*Occasional glitches happen — slow loading, notification delays, or random sign-outs. Nothing catastrophic, but noticeable during busy days. \*File sharing is smooth. Uploads are quick, previews load instantly, and integrations with Google Drive/OneDrive make collaboration easier. \*Slack’s built-in huddles and calls work well for quick check-ins. They’re not as robust as Zoom or Teams, but they’re convenient for fast conversations. \*Clean, intuitive interface \*Fast messaging and reliable notifications \*Strong integrations with other tools \*Easy file sharing and collaboration Cons Occasional bugs and slowdowns Search can feel cluttered with older messages Meetings/huddles lack advanced features Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Beatrice K. Marketing Specialist Consumer Services ### "Good for team communication" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 3, 2026 Overall, good experience as a telecommunications tool for global use or large-scale team organizations. Pros Easy to use and understand and communicate with other team members. Great for tracking projects and assignments. Cons The scale and extent can be a lot to grapple with in the beginning, but with time you can understand the flow. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/135003/Slack/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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