--- title: "Slack Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Slack Software - reviews, pricing plans, popular comparisons to other Team Communication products and more." source_url: "https://www.capterra.com/p/135003/Slack/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Slack Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Slack ## What is Slack? Slack is where work happens for millions of people everyday. Slack transforms how work happens by bringing AI and automation to where people are already collaborating. Go from chatting with your teams to chatting with apps and data. Break down siloed data through Slack's searchable channel architecture, allowing your teams and AI to access your organization's knowledge. Teams work together in context when CRM data, project management, and people all come together to solve problems and make decisions. Teams can talk to each other and their AI agent in conversational language, allowing them to access each other and information seamlessly. Slack AI recaps channels and summarizes threads so that employees can jump into discussion quickly, whether they are new to a project or catching up after being away. Enterprise applications can easily be integrated and shared in channel and direct message, giving a snapshot of context and the opportunity to collaborate on the spot. ## What is Slack used for? [Team Communication](https://www.capterra.com/team-communication-software/)[Collaboration](https://www.capterra.com/collaboration-software/)[Remote Work](https://www.capterra.com/remote-work-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 24,325 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 1% Pros & cons Integrated team collaboration platform Efficient workplace communication hub Overwhelming and inconsistent notifications Resource-heavy and slow performance Starting price $8.75 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Collaboration / 2026 - Community / 2025 - Employee Communication Tools / 2025 - File Sharing / 2025 - Internal Communications / 2025 - Knowledge Management / 2025 - Meeting / 2025 - Remote Work / 2025 - Team Communication / 2025 Our "Best of" badge program showcases products with the highest ratings... - Customer Engagement / 2026 - Internal Communications / 2026 - Live Chat / 2026 - Screen Recording / 2026 - Screen Sharing / 2026 - Unified Communications / 2026 - Video Conferencing / 2026 - Digital Workplace / 2025 - Productivity / 2025 - Sales Enablement / 2025 - Team Communication / 2025 Our "Best of" badge program showcases products with the highest ratings... Do you work for Slack?[Manage this product listing](https://www.g2.com/products/slack/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Slack 4.7 (24,244) VS. [4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $8.75 Per User, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (22,799) Ease Of Use 4.7 (11,158) Value For Money 4.5 (15,350) Value For Money 4.5 (6,875) Customer Service 4.4 (13,607) Customer Service 4.6 (6,629) ## Slack alternatives [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.6 (6,134)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (3,046)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.6 (14,700)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/135003/Slack/alternatives/) ## FAQs about Slack Overview ### What problems does Slack solve? Slack solves scattered internal communication, long email chains, and lost project context by organizing messages, files, decisions, and updates into searchable channels and threads. Remote, cross-functional, marketing, sales, IT, and project teams use it to coordinate work, answer urgent questions, share documents, and keep client or campaign activities visible. Answer based on 17266 reviews Overview ### Which roles and teams benefit most from Slack? Slack is most used by software engineers, developers, and web developers for technical discussions, incident coordination, and sharing project updates. Project and product managers organize cross-functional work, while marketing, sales, and account teams coordinate campaigns, client conversations, and handoffs. Owners, founders, executives, operations managers, consultants, and students use channels to keep distributed groups aligned. Answer based on 22968 reviews Overview ### What company size and industries is Slack built for? Slack is used primarily by small businesses, which account for 69% of reviewers, and by Computer Software organizations at 15%. It supports engineering, IT, customer service, sales, project management, marketing, HR, and security teams, with additional adoption in Information Technology and Services (11%) and Marketing and Advertising (8%). Answer based on 24229 reviews Features and Usability ### What are the key features of Slack? Slack includes real-time chat through channels, direct messages, threads, and @mentions for organized team communication. It supports file sharing and mobile access for work away from a desk, plus configurable alerts and real-time notifications. Huddles, video conferencing, and screen sharing support quick discussions, training, and incident coordination. Answer based on 1334 reviews Pricing ### How much does it cost and what fees or limitations are included? Slack offers a free plan, while Pro costs $8.75 per user monthly and Business+ costs 15 per user monthly. A free trial is available. The free tier includes 10,000 recent messages, one workspace, 10 integrations, and one-to-one calls; reviewers say per-user costs can add up as teams grow. Answer based on 2969 reviews Integrations ### Which third-party tools and platforms does Slack integrate with? Slack integrates with over 180 integrations, including Google Drive, Jira, Trello, Google Calendar, Asana, GitHub, Microsoft Outlook, and Zapier. These connections support file sharing, project tracking, calendar notifications, developer updates, and workflow automation within Slack channels and conversations. Answer based on 5172 reviews Getting Started and Support ### How easy is it to onboard and train a team on Slack? Slack is easy for most team members to learn for basic messaging, channels, and file sharing, including many nontechnical users. Training is available in person, through live online sessions, documentation, and videos. Reviewers note that admins and users managing integrations, workflows, notifications, or advanced features need more guided practice and clear channel conventions. Answer based on 985 reviews Getting Started and Support ### What customer support options does Slack offer, and how do users rate the experience? Slack provides email/help desk support, FAQ/forum resources, a knowledge base, and chat. Users generally describe support as helpful, responsive, and effective for resolving technical issues, with updates during cases. However, some report long waits, slower resolution, and difficulty reaching a person, particularly when relying on self-service resources. Answer based on 621 reviews Security ### How does Slack handle data security and access control? Slack uses encrypted messaging, secure data storage, multi-factor authentication, and channel-level permissions to control access. Administrators can create private channels, restrict channel creation, manage message editing, and set file retention policies. Reviewers note that permission management can be confusing or limited, and end-to-end encryption and some advanced security controls may be unavailable or tied to higher-tier plans. Answer based on 631 reviews ## See trending topics mentioning Slack [Slack vs Microsoft Teams vs Google Workspace: which costs less per month for a 25-person team?](https://www.capterra.com/collaboration-software/trending-topics/slack-vs-microsoft-teams-vs-google-workspace-which-costs-less-per-month-for-a-25-person/) Last updated on October 26, 2026 ### Slack vs Microsoft Teams vs Google Workspace: which costs less per month for a 25-person team? Answered by Capterra Research Analyst Team [What is the best free alternative to Microsoft Teams for a small team that needs chat and video calls?](https://www.capterra.com/collaboration-software/trending-topics/what-is-the-best-free-alternative-to-microsoft-teams-for-a-small-team-that-needs-chat-and/) Last updated on October 26, 2026 ### What is the best free alternative to Microsoft Teams for a small team that needs chat and video calls? Answered by Capterra Research Analyst Team [How can a nonprofit coordinate staff and volunteers in one collaboration tool without a large software budget?](https://www.capterra.com/collaboration-software/trending-topics/how-can-a-nonprofit-coordinate-staff-and-volunteers-in-one-collaboration-tool-without-a/) Last updated on October 26, 2026 ### How can a nonprofit coordinate staff and volunteers in one collaboration tool without a large software budget? Answered by Capterra Research Analyst Team [Which team communication app works best for a team that does most of its messaging from phones?](https://www.capterra.com/collaboration-software/trending-topics/which-team-communication-app-works-best-for-a-team-that-does-most-of-its-messaging-from/) Last updated on October 26, 2026 ### Which team communication app works best for a team that does most of its messaging from phones? Answered by Capterra Research Analyst Team ## Who uses Slack? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Integrated team collaboration platform 94% positive reviews out of 4446 Most reviewers indicate team collaboration is streamlined, with channels, integrations, and file sharing enhancing project management and productivity. Fanne M. CEO and Publishing Editor, 1 employee. "Slack enhances real-time team collaboration which boost productivity in my organization." Overwhelming and inconsistent notifications 60% negative reviews out of 2244 Some users say notifications are overwhelming, difficult to customize, and sometimes delayed or missed, disrupting focus and causing missed messages. Enguerran M. Fullstack web developper, 5,001 - 10,000 employees. "The notification management system becomes unmanageable because of its default settings which create notification fatigue for users." Efficient workplace communication hub 95% positive reviews out of 1701 Most reviewers describe colleague communication as instant, organized, and versatile, enabling easy file sharing, direct messaging, and improved workplace relationships. Mark W. Content Marketing Manager, 1 employee. "It has helped me stay productive and enabled me to connect with colleagues in a way that other productivity platforms could only dream of." Resource-heavy and slow performance 74% negative reviews out of 1458 Most users report performance and speed issues, including high memory usage, slow load times, and frequent lag, especially on older devices. Sean E. Client Services Manager, 2 - 10 employees. "It can be quite slow to boot on desktop and uses quite a lot of RAM." Centralized remote team connectivity 98% positive reviews out of 1280 Most reviewers find remote team communication seamless, supporting real-time updates, collaboration, and strong team bonds across locations. Valeria M. Senior Auditor, 1,001 - 5,000 employees. "It has transformed the way our team communicates, allowing us to stay connected and productive even when working remotely." Occasional bugs and reliability problems 48% negative reviews out of 642 Some reviewers find bugs and issues, such as crashes, glitches, and syncing problems, occasionally disrupt workflow and require frequent troubleshooting. ## Features AI summary Based on 17,996 Team Communication reviews Capterra data shows that buyers of Team Communication software rank the following features as their top priorities: - **Meeting Management** (**50%** of reviewers rated this feature as critical) - **Mobile Access** (**52%**) - **Real-Time Chat** (**51%**) Slack supports all three features that reviewers rate most highly: **Meeting Management**, **Mobile Access**, and **Real-Time Chat**. Together, these capabilities help teams coordinate meetings, stay connected from any device, and communicate instantly, allowing teams to keep work moving and respond faster across day-to-day conversations. Mobile Access 4.7 (2,046) 69.55% of 2046 reviewers that rated this feature as important or highly important It gives you the flexibility to stay connected and respond on the go, with a mobile app that mirrors desktop functionality. Some reviewers find the app reliable and convenient, but several mention occasional notification delays or glitches, especially on certain Android devices. Real-Time Chat 4.8 (1,796) 70.94% of 1796 reviewers that rated this feature as important or highly important Slack offers real-time chat so you can exchange messages instantly, see when others are typing, and collaborate efficiently. Users think this helps streamline teamwork, enables quick decisions, and value threaded conversations, though a few mention occasional lag or limited file-sharing in chat. Collaboration Tools 4.6 (1,931) 67.89% of 1931 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Task Management 4.2 (1,404) 44.73% of 1404 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Calendar Management 4.2 (167) 41.32% of 167 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar File Sharing 4.6 (1,982) 58.32% of 1982 reviewers that rated this feature as important or highly important You can easily share documents, images, and videos directly in conversations or channels. Reviewers appreciate the drag-and-drop uploads, Google Drive and Dropbox integrations, and secure sharing, though some mention storage limits and occasional issues with large files or mobile uploads. Slack 105 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Tracking: Track and document all activities across devices, networks, and other systems - Activity/News Feed: Continuous profile-based stream of news and activity - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audio Calls: Ability to make voice calls within the system - Audio Capture: Record audio or import/upload audio files - Authentication: Verify the identity of users/devices to enable secure access - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Chat/Messaging: With this capability, you can communicate instantly with individuals or groups, organize discussions in channels, and use threads to keep conversations focused. Reviewers appreciate the intuitive interface, message search, expressive emojis, and integrations with Google Drive, Jira, and GitHub. - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Management: Manage, organize, and store contact information - Content Delivery: Distributing content through various platforms or channels - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Content Sharing: Digitally share pre-made materials and self-created content with others - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Employee Engagement: Tools to improve and measure employee satisfaction and involvement - Encryption: Convert data into a code for security - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: You can easily share documents, images, and videos directly in conversations or channels. Reviewers appreciate the drag-and-drop uploads, Google Drive and Dropbox integrations, and secure sharing, though some mention storage limits and occasional issues with large files or mobile uploads. - File Transfer: Move files across different systems or networks - Filtering: Find & retrieve relevant data or documents - For Developers: For the intention to be used by developers - For Sales Teams/Organizations: Caters to sales teams - Full Text Search: Search for specific words or phrases within a document or database - Group Management: Organize and edit a group of people's policy and members - Group Messaging: Group messaging lets multiple people carry on a group conversation - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Meeting Notes: Create and share notes/annotations taken during meetings - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Messaging: Communicate using messages within the system - Mobile Access: It gives you the flexibility to stay connected and respond on the go, with a mobile app that mirrors desktop functionality. Some reviewers find the app reliable and convenient, but several mention occasional notification delays or glitches, especially on certain Android devices. - Moderation: Controls/tools to moderate the session - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Language Processing: Process and analyze human language in text or audio form - Notes Management: Allow users to create, edit, and sort multiple notes - Presentation Streaming: Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet - Prioritization: Arrange tasks based on the level of priority or urgency - Private Chat: Send messages to selected individual(s) from the entire audience - Productivity Tools: Tools to facilitate the production of information and promote efficiency - Projections: Estimate or forecast of a future scenario based on the study of present trends - Read Receipts: Ability to see if recipient has viewed/opened the message - Real Time Synchronization: Files and folders are updated in real-time when changes/edits are made - Real-Time Chat: Slack offers real-time chat so you can exchange messages instantly, see when others are typing, and collaborate efficiently. Users think this helps streamline teamwork, enables quick decisions, and value threaded conversations, though a few mention occasional lag or limited file-sharing in chat. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Notifications: This aspect helps you stay updated instantly with customizable alerts for messages and mentions. Reviewers indicate the notifications are timely and flexible, supporting snooze and mute options, but some mention notification overload or occasional delays, especially between desktop and mobile. - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Capture: Save a screenshot of your desktop as an image - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Team Collaboration: Allow multiple team members to edit and work on the same document - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - To-Do List: A digital list of items that need to be completed - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Two Way Audio & Video: Presenter can see and hear participants and vice versa. - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: Connect with meeting participants remotely over video - Video Support: Supports various video file formats - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Whiteboard: Allows multiple users to simultaneously annotate on a digital whiteboard - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (22,180) 4.6 Based on 22,180 reviews ## Pricing Value for money 4.5 (15350) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/135003/Slack/pricing/) Pro $8.75 Per User,Per Month It includes: - Unlimited apps and integrations - Unlimited canvases with 30 days of version history - Voice-first huddles with up to 50 participants - Secure work with other companies using Slack Connect channels - Unlimited message history Business+ $15.00 Per User,Per Month It includes: - User provisioning and deprovisioning - SAML-based single sign-on - Unlimited canvases with 90 days of version history - Data exports for all messages Enterprise Grid Contact Vendor for Pricing It includes: - Peace of mind with enterprise-grade security and compliance, such as HIPAA support and the Enterpris - Built-in employee directory - Large scale collaboration and alignment with support for up to 500,000 users - Streamlined administration with centralized controls and customizable policies Value for money 4.5 (15,350) 4.5 Based on 15,350 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (13607) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (13,607) 4.4 Based on 13,607 reviews ## User reviews Overall rating 4.7 Based on 24,325 reviews Filter by rating Counts reflect reviews available in this feed. 5(17449) 4(5780) 3(917) 2(130) 1(48) Mentioned topic Recent reviews first, then most helpful DP Derrick P. Advertising Manager Used the software for: 5+ years ### "Fast, Easy Real-Time Content Sharing That Keeps Our NBA Team Aligned" 5.0 November 13, 2026 Slack keeps us all informed and looped into communications where ever we're located. This also allows us to work seamlessly as a team. Pros I like the fact that I can quickly send photos, videos and content during NBA game play via various internal and external partners to share content in real time across various communication channels. This has improved our work flow because it allows our team to keep the league informed, NBA China informed and can share multiple forms of content quickly which is crucial during an NBA Game. The user experience for hte interface is easy, and this helps our team perform quickly in real time. We're also a fan of the AI component that tells you the specific time each user you're communicating with is in or their current time. This drives our performance during high intense games and creates a huge ROI for the org when we can share communictions across multiple locations seamlessly. This supports our work flow and its super easy to onboard new team members. . Cons The only downside that I've dealt with is the size of the files you can share and the fact that you cant share an entire folder for another user to review. JO John O. Director of Brand Strategy at Afriipower Used the software for: 5+ years ### "All-in-One Audio and Video Conferencing in Slack at Breeze for 24/7" 5.0 November 13, 2026 As a Director of Brand Strategy, I am able to receive alerts from external CRM tools as notifications without swapping applications. Pros The ability to conduct both audio and video conferences in one workspace is among the things that I ❤️ most about Slack. Cons For the past nine years that I have been using Slack, I have never failed to accomplish my needs due to a unfixed bug. HL Herbert L. Compliance and Risk Analyst Used the software for: 3-5 years ### "Easy to Create Project Specific Channels and Conduct Meetings with Great Clarity" 5.0 November 12, 2026 The reliable communication channels significantly streamlines our team collaboration and allows for perfectly organized chat discussions. Pros Its channels feature keeps group conversations separate yet easy to find enabling me to collaborate with my team from one single place. Cons It works reliably and I don’t miss a feature so it ensures communication flows smoothly across the organization. NR Nadeem R. IT Security Senior Specialist Used the software for: 3-5 years ### "Clear video meetings, instant chat and speedy file sharing in a shared workspace" 5.0 November 12, 2026 It serves as an excellent communication tool allowing me to have one-on-one chats with colleagues and join group channels that keep teams connected across the organization . Pros The instant messaging, very reliable audio & video calls, and the seamless file sharing within conversations makes Slack the most effective tool for our internal communication. Cons I’m apart of several Slack channels and trying to customize the notification settings for each of them takes some time. AT Aaron T. Associate Security Compliance Engineer Used the software for: 3-5 years ### "Great for threaded conversations and individual chats keeping teams always connected" 5.0 November 12, 2026 Slack reliably enhances team communication and organizes discussions into channels which helps keep projects on track making it easier for my team to stay connected and share information quickly. Pros Slack allows me to quickly communicate with coworkers via instant messages and group channels that effectively centralizes all project conversations helping coordinate work more quickly. Cons It can be a bit distracting when there are too many messages and notifications but overall it gets the job done. Qiu C. ### "频道归档与 Jira 联动提升协作效率，搜索改版仍需适应" 4.0 November 12, 2026 我用 Slack 的频道归档某位用户的需求，也讨论产品具体功能相关的事宜。 Pros 我喜欢 Slack 的搜索功能，也喜欢它能和 Jira 联动。最初设置也很简单。 Cons 会话搜索被移到右边后，我有些不习惯，而且 Slack 没有很明确地提醒我这个变化。 Jeneel D. Jr. SRE Used the software for: Less than 1 year ### "Slack Makes Team Communication and Collaboration Easier" 5.0 November 12, 2026 Slack helps solve the problem of fragmented workplace communication by bringing team discussions, updates, and collaboration into one place. Its integrations with tools like GitHub, Jira, and other productivity platforms reduce context switching and make workflows more efficient. This is particularly useful for coordinating tasks, sharing updates, and resolving issues quickly. Overall, it saves time, improves team productivity, and provides good value. Features like Slack AI can further help by summarising conversations and making information easier to find. The interface is relatively intuitive, and getting new team members onboarded is straightforward. Pros What I like most about Slack is its threading feature. It keeps conversations organised and separate within the same channel, making it easier to discuss multiple topics simultaneously without cluttering the main conversation or losing track of important details. Cons Slack can sometimes become overwhelming when multiple channels and conversations are active. Important messages can easily get buried, and keeping track of discussions across different channels can be challenging. Notifications can also get distracting, especially during focused work. sahil G. Senior Analyst/Software Engineer ### "Slack Is Easy to Use and Incredibly Handy" 5.0 November 12, 2026 Keeping track of my daily meeting and chatting with my team mates taking updates Pros It's very easy to use and quite handy as well Cons Not a single feature , I dislike about using slack WA Whitney A. AP & AR Manager Used the software for: 1-3 years ### "Comprehensive project management tool with great customer service" 5.0 November 11, 2026 It helps me work more effective and professionally by keeping a detailed track of activities and tasks,as well as executing projects in a professional manner. It is easy to manage tasks,track progress and collaborate with clients. Pros I like that it offers pre built project templates that are quite essential for me in tackling various types of projects and the flexibility to switch between multiple views which enables me to have a good overview of my projects. Cons I have nothing to dislike about the software. The user interface is very intuitive and friendly and their customer support team is always active. Avielyn J. Intern ### "Simple to Set Up, but the UI Feels Overwhelming" 2.5 November 11, 2026 I find Slack kind of brings everything together in one place. I use it as a chat channel for more official communication, like Discord but less informal. Pros I find Slack simple and usable. It brings things together in one place, and I use it as a communication channel for official purposes. The setup was pretty simple for me; I just needed an email, though company setup can be more complicated. I’d recommend it as an alternative to Discord for unofficial use. Cons I think Slack’s UI could be more uniform and simpler. It felt overwhelming when I first started using it. I’d also like an AI chatbot built in to help me write official notes or announcements, so I don’t have to go to ChatGPT every time. Setting it up was simple with just an email, but the company setup is complicated, like Teams. [View all Reviews](https://www.capterra.com/p/135003/Slack/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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