Who Uses This Software?

Our customers range from two-person startups to Fortune 10 corporations. In fact, 77% of the Fortune 100 uses Slack.


Average Ratings

4857 Reviews
Ease
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $6.67/month/user
    See pricing details
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online

Vendor Details

  • Slack
  • slack.com
  • Founded 2014
  • United States

About Slack

Slack is where collaboration happens. When your team needs to kick off a project, hire a new employee, deploy some code, review a sales contract, finalize next year's budget, measure an A/B test, plan your next office opening, and more, Slack has you covered.


Slack Features

  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control

Slack Reviews Recently Reviewed!


Slack is a powerful team messaging software.

May 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It's a really very good software for messaging to manage a team that also help in productivity of team in work place.it has so much functionality to communicate with organization member.It support over cloud based system .It help in one to one direct messaging.

Cons: They provide limited admin privileges .I want some improvement in multiple user can call at a same time.I think slack should be easier to invite team members,which sometime is little hard to do.

Overall: It's easy to use and good for team communication.User interface is very simple and easy to understand.It's time saving application to each team member .

Capterra-loader

Slack is a powerful communication software for telet working, because it dynamizes workflows.

May 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros:
the e-mail exchange decreases, bringing as a consequence that the exchange of information between team members flows quickly, also significantly decreases the meetings that often take away valuable time for work, another advantage of slack is that through chat It allows us to exchange code, script, and documents, On the other hand the free version of slack provides many alternatives so for small companies can be exploited, has creation of private rooms that allows us to segment by areas or topics of interest of the company the invited members who must be present. I find it very interesting that slack allows the integration with other tools such as trello, Github, which are also collaborative software, and always available in the cloud.

Cons:
if it is a company with many employees the costs of the licenses are monthly for each additional person, on the other hand one of the risks presented by slack is that it can become a channel of harassment against members of the team by the project managers and that online is the whole exchange of information, although this could be avoided by conducting personnel leadership policies in line with workers who are generating an intellectual product such as programmers, engineers etc, because if the pressure is very strong it ends up annihilating the creativity of the personal.

Overall:
the benefits of slack mainly is that it streamlines workflows, avoiding wasting time in bureaucratic processes and allowing employees to stay focused on their work, which increases productivity, is ideal for teleworking because we save money in renting physical spaces and We grant flexibility to workers, also has video calls, in short it is a virtual office platform.

The best chat app

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I've used a few other apps for work and personal chatting, and Slack is by far my favorite. It's really usable and things are mostly where you would expect them to be. I like the emoji and giphy integration. It's easy to configure what alerts you see, so that you don't get distracted by too many notifications you don't care about.

Cons: Some of the menu items are a little difficult to find (can't think of any off the top of my head). Other than that, I have nothing negative to say.

Potential; squandered.

May 15, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Great for communication between teams who have fully embraced the Slack way. Interface with social media channels is innovative and has great potential.

Cons: Clumsy, awkward, easy to create a confusing bundle of chaos. This app needs training and practice to make it effective and useful. If you are considering taking it on, prepare to invest time in preparing for and integrating it.

Vital to our success.

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Slack is amazing. Getting to instant message team members and create team conversations regarding different projects is hugely beneficial.

Cons: There honestly is nothing to complain about with this product! We use it very frequently and it never fails!

I have a love-hate relationship with slack

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Slack is an amazing application for keeping connected with your teams. It's an efficient way to quickly send messages without having to tailor and rewrite an email for a small answer.

Cons: Slack is a time suck, it's very easy for teams to get caught up in chats. The other downside is because it is casual people often ignore messages or don't see them as important. Depending on your company culture you are always considered to be "available" which can lead to burnout.

A great way to keep in touch with my teams - both local and international. So easy to use!

May 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its a great way to keep communication, files and images in one place for quick reference. We use this tool all day long!

Cons: The search mechanism needs some improvement. When using the search feature it returns too many results that aren't always relevant.

Overall: Up to date communicatoin with my team

I use Slack literally every day - and I'm not using "literally" in a hyperbolic sense.

May 15, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: It keeps me connected with my co-workers for real-time input, discussion, and consequently productivity. We use Slack to coordinate schedules, assign tasks, and even just to stay connected socially. Channels allow us to create spaces for each intent. With so many of us working in different parts of the country, Slack gives us an appointment free environment within which to get stuff done. It is, in fact, the only "work tool" I use at home. I carefully guard the boundaries between my work life and home life with regards to all things except Slack (which I use on mobile while away from the office) because of the flexibility of purpose mentioned above.

Cons: There are times when the GUI feels clustered. Searching immediately comes to mind as it tries to answer your query while also keeping your current channel open, so everything gets squeezed. This is my only complaint with the whole program. Everything else I might complain about (like alerts) can be manipulated to my preferences within the options.

Using slack for communicating in office was a real relief.

May 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: It's a very easy to use and and well formatted application for chatting and communication.
It keeps all the messages and you can check them anytime you come in.

Cons: It get complicated to manage the different rooms as you can't always see the list or current room.

We use it everyday for work communication between staff

May 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That we can make different categories, so each topic we need to discuss at work can be easily separated from others

Cons: sometimes confusing
It could just be us
we have so many threads going, but sometimes hard to keep track

The best IM system ever!

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is very intuitive, and very easy for team members to learn how to use. It provides a searchable log of all IMs to easily find past work.

Cons: It can be mildly distracting for some team members. For example, the "giphy" feature tends to really distract our team, as do constant IM alerts; however, these can be muted!

Capterra-loader

Seamless communication with my team

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: UI/UX. So easy and fun to use. There is so much functionality to make groups and integrate with other software.

Cons: Honestly, there is not much I don't like or wish Slack had. Maybe some more productivity tools so that when you're coordinating work with colleagues, you can seamlessly create a calendar invite or a reminder in whatever email client you use.

Great for team communication!

May 15, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: I like that slack allows you to communicate individually and on channels with people. I also like that you can pin & archive conversations. I also like the search function.

Cons: I wish the mobile app were a little bit faster but I think that the speed might vary based on your phone, wifi, and data storage.

Allows me to keep in contact with coworkers while working remotely.

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ability to have all of my communication with coworkers in one program. I like the ability to have different channels with different teams, being able to snooze notifications, personalize my profile, allow reactions, and the search feature is super helpful.

Cons: I do wish it had the ability to allow comments to a specific post. Sometimes I won't see a message until there are multiple messages after it. It would be nice to be able to go to that message and comment directly there.

Overall: Ability to communicate with coworkers in one place while working remotely.

Powerful Communication Tool

May 14, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The flexibility to have multiple group chats available and plug in other apps to easily share cloud based documents makes Slack an effective communication software.

Cons: At first the layout was not fully intuitive. Perhaps the tutorial could be improved to better guide new users through the layout and full set of features.

The defacto standard on collaboration

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everyone uses it and it allows us to do group chats and save text for those on a development team. A lot of people on the team love it.

Cons: It is costly for what I need it.. I wish it could be integrated to my IDE and other environmental tools.

Love it!

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: Easy to use, personal to your company, its fun. Used it at a previous company and everyone loved it there.

Cons: What's not to love about slack! Looking forward to seeing it grow more and watching new features getting added.

I feel connected to my team when I use Slack.

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that I can instantly chat to other people on my team via direct message, group message or a phone call.

Cons: It can be difficult searching for information from prior conversations if you do not remember which conversation the information was discussed.

Very user friendly, pleasant on the eye software.

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's very, very aesthetically pleasing. Love the icon. ALSO - love how easy it is to search features!!! The app just continues to get better and better by the day! Highly recommend to all

Cons: There's no FaceTime feature. That's about all. I think everything else is great! I think it is by far the best

Easiest way to communicate between coworkers located in different offices in the same city.

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The employees at my company work at various client offices around the city of Chicago, but need to collaborate on our work quite often. Slack eliminated the need to send nearly any email between members of our office. All we need to do is use our Slack application to see who is online, and can get the responses we need extremely quickly. It is helpful to see when someone is typing a response, rather being completely in the dark as to when you will be receiving an answer when using email. I also enjoy the fact that you can create various channels for different types of conversations. Aside from work, we have chat rooms to discuss music, entertainment, sports, and many other interests our diverse group of coworkers has.

Cons: Often times I will appear offline on Slack even though I am using my computer. I am not sure if you need to be actively using the application to show up online, or if it can just be running in the background. As I am a relatively new user, I likely just need to look around in the settings to see if there is something that can be done to fix this issue.

Chat. For business. Being always available is your greatest tool and your biggest curse.

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The interface is top notch. Keyboard shortcuts are handy. Oh, did I mention, emojis? Modern APIs?

Cons: It is a little difficult to get off of it, said differently, a little difficult to message when you are offline.

Overall: I can communicate with my team and with the entirety of our bicostal company.

Great messaging application

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use with Slack makes this one of the best applications I've use for team collaboration and messaging; set up of customizable bot/emoji/triggers for notification make it easy to stay in touch

Cons: Can be a bit on the pricey side and their application support can be a little slow to reach back out (unless you have a paid account).

Awesome software

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I absolutely love Slack! We use the system throughout the office as our internal communication system. It's easy to use and fun!!

Cons: I don't think I have one negative opinion about slack. It's an all around wonderful program. They get A++ from our office!

Capterra-loader

Slack is the only way to communicate with your colleagues!

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a previous heavy user of Skype, I appreciate the ease-of-use for Slack. It's got a great interface with a great app. I appreciate the custom gifs which aren't distracting to the users.

Cons: I wish there were more customization options. It would also be cool if it had an option to be its own stand-alone client.

Overall: It makes our daily communication in my organization a breeze!

This is the best tool for remote workforces.

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is a super great place to continue building and reinforcing your company culture. It's a great community builder and encourages free-thought or stream of conscious communication, which helps the communication seem more real and personable.

Cons: The search function is a nightmare. It could use filters to be sure! Additionally, as an administrator it would be nice to set some higher level restrictions on it's use, or to be able to perform an document audit on all documents shared even in private channels (we've lost some documents to private channels, so it'd be nice to be able to retain that company property in a more concrete way).

Capterra-loader

Easy what you see is what you get communications software with some handy extras

May 14, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It gives the user an easy way to communicate with colleagues. It allows to share files which is a great advantage. The organization of chat groups is also easy and a great help

Cons: An improvement in the UI will help this software be on top of other communication tools available in the market.

I love the app and the ease at which group collaboration is made possible with it.

May 14, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: -Sleek
-Fast (Even in poor coverage areas notifications come right on through!)
-Amazing app integrations
-Covers nearly every possible feature that I could want
-Customizability
-A fantastic alternative to constant back and forth group emails and facebook groups!

Cons: -Slack has a bit of a learning curve
-slackbot can sometimes be a little annoying
-No group video/voice calls

A great tool to communicate with your team and keep everyone up to speed.

May 14, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to use and great for a wide range of projects, no matter how big or how small. Having everyone on the team being able to keep up with everything is great.

Cons: It can sometimes be overwhelming with the amount of messages that come through and getting people to understand the best way to use it for themselves can take a while of playing around with it. The pricing for the paid version ramps up in price quite a lot, and should be something they look into.

Good product is everyone is on board

May 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I think the premise and purpose of Slack is very good. The layout and ease of use makes it very user friendly. I have found that it is very intuitive and helpful in navigating and using to interact with others and I would say that I would recommend....if you read the cons about it.

Cons: The cons about Slack are that if everyone is not using it...then it does not work effectively. We are still working through it but unless everyone in your work place switches too it then it does not produce effectiveness like it is intended.

Slack is an excellent tool for intra-office communication; easy to adopt and start using

May 14, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Slack is a quick and effective way to communicate within teams and within the office. This streamlined avenue of communication cuts down on wasted time, brings people together, and pushes project forward.

Cons: I really can't think of a feature I don't like about this software. It is easy to use and solved a fundamental communication issue within our team.

Overall: Slack is excellent; I highly recommend.

Good messenger for your busyness.

May 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Very good messenger for productive work of your team.

Pros: Great messenger to work with. For testing purposes, you can use the free plan before you decide to purchase a subscription to this product. Well-implemented search system, you can search in this channel and through other channels, plus the search system can add the necessary messages to your favorites. It is pleasant to be able to create multiple channels for different purposes, for example, to communicate with different divisions of the company and to include the necessary users, with one user being able to participate in several channels. There is also the possibility to use bots to automate the work, for example to train the staff of this product or even to implement the creation of tickets based on incoming notifications in your ticket system. Another note is the illumination of the code, integration with various applications such as Github, Dropbox, Datadog.

Cons: You need to spend a considerable amount of time to customize this product for yourself and not all the functions are quite clear. Doesn't like the way of quotes realization, it would be better to use stile like in Skype.

Capterra-loader

Great to chat with co-workers & keep up to date on projects

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, seamlessly switch from different workspaces. Channels are great to concentrate on certain subjects and have specific people in those channels. The integration of giphy makes work chat a bit more fun.

Cons: The uploading process of having to hold shift in order to auto upload, and if you don't you must describe your image.

Overall: Able to chat and keep up to date with coworkers.

Intuitive Messaging Software For Coworkers and Friends

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Slack is a great way to keep in contact with your coworkers (or friends) and is a smart alternative to other messaging software like Facebook messenger or clunky group texts. There are certainly times when I do not want to give out my personal cell number to colleagues - Slack is a perfect compromise.

Slack has integration with a lot of other apps, which is incredibly useful... Also, the ability to tag .gifts and images is a notable plus, adding a certain light-heartedness to the chat without scouring the internet for that perfect reaction. The option for multiple groups and multiple private messages is the cherry-on-top.

Outside of work, I use Slack for a group message for a trading card game a group of us like to play. Slack makes it incredibly easy to cue up images of specific cards we are discussing... Totally nerdy, but for what we're doing, incredibly useful and convenient!

Cons: Sometimes I don't always get a Slack notification when I get a new message... But that might be my own fault. I have had occasional difficulties with slowness or freezing. All in all, very little to complain about.

Overall: Communication is so important to our operations. There is no room for mistakes when it comes to communicating the minute details of our event... Not only does Slack make our communication easy, it also provides a record of all of our conversations. Slack is peace of mind.

Great solution

May 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: The ease of use is great. The chat-based approach is awesome for quick collaboration or small talk.

Cons: The free features (I know, that's not fair to complain about free) are limited and make usage less than ideal. The limited history is the main problem.

prompt tracking is always under supervision for all channels.

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We can set up the channel according to our products which we support so that the notification is been segregated accordingly.

Cons: Details of the slack channel is not visible clearly on one go after the setup.
Also manual intervention is required at times. So if its automated in the set up end....all gud with this channel

The definitive app for communication for teams

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Our entire team uses this everyday, for every employee in the office, as well as our remote employees. It's a core part of our business, and we love that it has a huge ecosystem of apps it integrates with.

Cons: Wish the video and screensharing were available on the free plan, but it's understandable that those are premium features.

Slack made it super easy for all our teams to communicate & have separate threads for differen needs

May 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love that we could have separate threads and channels that allowed the right people to be in the know about different things. And, Slack made it super easy for everyone to be on the same page. I particularly liked how you could target someone with a @ if you needed a quick response.

Cons: Very little. Slack was incredible to use, simple, easy, and in my year of using it with my team, I have zero complaints. The only reason I didn't give slack 5 stars for customer support is cause I never had to find out!

Overall: Again, super easy for everyone to be in the know in a simple way! Loved the push notifications!

Capterra-loader

Wonderful platform, integrates into others well.

May 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: So easy to use. I grew up in the IRC days so this is a modern refresh of that. I love all the features to tag others, create channels, integrate other things like JIRA or OfficeVibe.

Cons: It's easy to become part of too many slack channels and groups...things get unwieldly then. I wish there was a SSO I could use so once I add a channel or change on my phone or desktop it would cascade to those platforms also.

They make it fun and easy to be a remote worker!

May 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's easy to use, and there are a bunch of hidden features/integrations, like a gif creator, a quick way to hop into Zoom calls, a fun way to give kudos to other team members, and so much more!

Cons: It does take a balance to really prioritize what to look at if you end up having a lot of chatter that comes through.

Overall: Quick coordination with my team, the ability to both speak privately or openly. I do also love the ability to get pinged if someone uses a certain keyword. Other features I love are the group @ mentions you can set up, along with and away messages!

A very ehhh experience with Slack.

May 13, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Slack does what it intends to do and is an average "team collaboration platform". Good features and functions, and overall a fine product.

Cons: However, something about the site just did not click with me or my team. It is hard to explain EXACTLY what went wrong, but it did not seamlessly integrate into our daily routine, which led us all to let it go by the wayside and eventually seek a new platform.

Overall: Team collaboration, instant communication, sharing capabilities.

Capterra-loader

Provides Daily Connection and Team Building Conversation

May 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Slack allows all team members to be connected throughout the day. Slack increases our team's response time, allowing us to complete our tasks with accuracy. It's easy to send images, documents, and audio files, and this helps our team edit work in a timely manner.

Cons: Messages can get overlooked sometimes if there are too many conversations going on at once. This is fixed by simply reviewing the archive and setting alerts.

Best communication tool for modern teams

May 13, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's super simple to setup and use. And it just does the trick - all communication tools needed for teams and organizations of different sizes. Chat, voice and video calls just work, no more setting up or multiple reconnections. I can see slack completely substituting email communication.

Cons: In terms of speed slack has still some area for improvement, especially when it comes to starting the apps. Also the notification system sometimes works in an unpredictable manner. Also one huge challange for Slack going forward is to how to facilitate work when you're subscribed to multiple workspaces (7 currently) with each one very different (work, meetup groups, mentor groups, etc) and it starts to be very hard to manage the different communication flows.
Also the pricing is quite steep if you want to onboard a large company.

It is an awesome tool/app to have in any workplace

May 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: It makes interacting with your co workers way easier as well as having a flare of fun in emojis and stuff

Cons: Nothing. Honestly this app is to useful and great that if it has some cons i haven't realized it yet

Best tool for team communication.

May 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The leader in managing team communication, both in projects and internal company communication tips.

Cons: No cons slack invented such a tool, so nobody does it better so far on the market. I never used the mobile app though.

The best messaging platform available.

May 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Slack is the pioneer of business/team messaging. The ability to have groups and channels specific to projects and teams is very beneficial.

As a developer, you can create your own bots to do specific tasks or create reminders. You can develop entire applications around Slack's API.

This is a great addition to your project management suite. You can integrate it with services like Github, Asana, Trello, etc.

Cons: If you have a huge team, it can get a little pricey for all the business features. It doesn't come out of the box with it's own built-in video chat software.

Better than most alternatives

May 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: This is a great collab tool especially for a software development organisation. I love how you can share snippets of your code so it's readable from your team mate. Channels are a great way to collab with clients or external team members.

Cons: It works great but I have to knitpick, I wish the external channels are in the free version. Even if it's limited. Would really benefit a small\startup company.

An excellent team communication tool

May 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: As a developer, I like the possibility to wire many external tools to Slack, and to integrate into it useful information for debugging, monitoring, etc. If a company choose to use many addons linked with Slack, it can become the main corporate tool for employees when they look for some information. I also like the search tool to be able to retrieve previously discussed facts as well as the media embedding capabilities when the team needs some distractions. Overall it's a really good tool to communicate if all employees are using it regularly.

Cons: The drawback of tools like Slack is that it can quickly become a big distraction for employees. As for emails, notifications coming from Slack can be an interruption during an important task, and then you are not focused anymore and lose time to get again into it.

Overall: Overall improved communications inside the company. Being able to get answers from people with the right knowledge, faster than with the traditional method using emails.

Easy to use to stay connected as a team.

May 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the integration of google drive to be able to easily share document. I also love that it is simple and easy to learn and use.

Cons: I wish it had a bit more in-depth task assigning and deadline features. With this option I would be able to move all team activity and assignments here.

Capterra-loader

Step aside email; slack is the new black

May 12, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Slack has eliminated thousands of emails lost in our team's inboxes each month. It has not only allowed us to collaborate better on projects, but with channels set aside for fun and nerdy information sharing, it has facilitated innovation and a stronger culture in our company.

Cons: It allows a certain number of messages before deleting older messages within the free version. We seem to hit that limit monthly. Also, we cannot collaborate in private channels with clients within the free version. Working out the cost-benefit of these two features to the cost to upgrade. When invited to other business slack channels, it is cumbersome to navigate between channels easily on the phone app. Asana does a better job at this function.

Overall: Reduction in 1000s of emails each month!

Capterra-loader

Slack isn't my preferred communication channel, the notifications aren't as good as Google or FB

May 12, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: There are quite a few people on the platform. I find it interesting how some people live on Slack will only communicate through Slack.

Cons: I really don't like the fact that when you link your Google Drive to the software you receive alerts every time something is shared with you or a comment is made. It's overwhelming.

A communication and collaboration platform for the team members

May 12, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is very easy to use and has lots of features that teams should have for communication. It supports multiple projects and teams without having to login to each projects everytime. The search feature throughout the conversation / threads and shared files .

Cons: The free plan only supports search through 10000 messages in the history and also doesn't support conference calls.

We like it very much here! It's easy to use and works. What can I say, it just works!

May 12, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: We are on a free plan, but plan on upgrading to pro model once we get couple more folks on board. It works great and I love the new emojis :)

Cons: Nothing really much, beside that free version lack some of the features that I think should be included as a trial version, but the core functionality is not affected. Customer support is bit slow to responses..

Slack is a awesome collaboration tool

May 12, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Perfect for collaboration in development team. Easy to share tought, data, code snippet. The free version of slack is ok for small project. If you want to search on more than 10 000 chat lines, you have to buy a package.

Cons: Based on Google Chrome, Slack eat your memory. It can be weird jumping from one space to another and it could be nice to have one account to manage all your namespace connection.

Capterra-loader

Communication with a differents teams form different companies. It allows to share many type files.

May 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Quick access to the differents groups or concrete person to share files or messages. Easy set preferable settings

Cons: It sometimes hungs for a minute when switch up from minimized state. And it would be better to use some inteligence functionality to avoid form redundance messages flows

Great

May 11, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Great way to keep our teams in contact. We utilize the software everyday. I like the file transfer options.

Cons: It's a little difficult to understand the feeds. I would also like to see the security options easier to understand. Right now it's hard for us to understand how to lock down conversations easily.

Effective messaging program

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: A great way to get updates online. It simplifies communication process for you and your colleagues. It normally works with different plug-ins and has big potential for integration with other programs . You can create both private and public chats. You can also create chat rooms by topic. if you find some channels are not of importance for thet time you can mute them. In addition to text messages, you can also share files since there is plenty of space for this. If you need to download the history of messaging, you can do this in a few clicks.

Cons: It may be complicated for you to work on the mobile version, because there are a few bugs and the functionality is partially limited. The interface is very nice but at the beginning of its using there may be difficulties.

Easily the best messaging and coordination application on the market today for small businesses.

May 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use the main point and the major characteristic that separates it from the pack. Slack is intuitive, it is sleek, and it is simple. The features, of which there are many, are simple to find and properly laid out in a way that makes even the most basic computer user happy. The video and screensharing features are also well developed, and easy to use. You can even take ahold of another computer's mouse if required! This is helpful for troubleshooting remotely. Overall a great product and requires almost no maintenance to run at a small or large scale!

Cons: I honestly have nothing I don't like about this product. Wracking my brain trying to think of something I don't like about it and still striking out!

Overall: East networking and collaboration tool that is simple to use and easy to maintain and scale!

Slack is Great for Remote Workers

May 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy way to communicate quick messages to co-workers and managers that works well when in multiple offices or working from home.

Cons: Sharing gifs is always a little awkward because you never know if they're going to go through or not.

Capterra-loader

An excellent (and expensive) communication tool with some real integrations.

May 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: Availability of 3rd party integrations is amazing.
Free version available.
Nice interface.
/collapse

Cons: Cost is very high, and free version is very limited for any company.
Difficult to switch between teams on mobile. Back button is a bit strange. (Minor)

The best text-based work communications app

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: - Clean and simple UI
- Ability to control who gets notified and controlling what you get notified about
- Channels that host specific conversations (i.e. a channel for 'IT Help' or 'Design Recommendations')
- Intregration with other apps, like ITTT, Salesforce, etc.
- Easy to summon gifs and even create your own icons
- Desktop version works with the app on your phone, so you're not getting dinged on your phone if it detects you saw it on the desktop
- Can have several different workspaces (i.e. a work workspace and a friends-group not inside the organization)

Cons: I'll have to get real nit-picky for this... not much to dislike:
- you can't organize your conversations (i.e. drag my favorite to the top of the list)
- you can't 'unread' a message (so I don't forget about it if I'm about to step away)
That's about it...

Overall: Easy (and fun) communication application!

Capterra-loader

Effective and easy to use

May 11, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the app is really easy to use and allows you to communicate with everyone in your office space. I like the "channels" option where you can set up multiple chat rooms for different projects wich allows you to stay on top of everything. Also, you can send direct messages to any member of your company for private conversations. The interface is easy to understand once you get use to it. You can basically teach yourself how to use it. You can use smiley faces and all types of emoticons which makes it even better. You can also customize your own interface.

Cons: The only complain that I have about the app is that it tends to freeze when I am on my browser and a new message comes in. Once I click on the pop-up message I need to wait a few seconds before I can read it, which makes it a little bit frustrating.
If you have too many people in one chat room, it's hard to keep track of all messages.

Overall: I can communicate with everyone at my office, send files, documents and web publications. It makes communicating with coworkers a lot easier. It's faster than sending e-mails and lets you create multiple chat rooms for different projects, cases, etc. The fact that you can create chat rooms for specific projects and select the members of those chat rooms have made my work a little bit easier. I definitely recommend it for any work environment.

Company is using the free version to allow company-wide collaboration and communication.

May 11, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Free and easy to use. Allow to share send / share documents with other member. You can invite people to your team base on email invitation, allow non-hire employee to join the chats.

Cons: It is a cloud based product, sometimes you will have disconnection if their services are having outage.

Overall: Free and easy to use.

The Best Communication Tool Hands Down

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've used numerous communication tools in the workspace, but Slack is by far the most versatile, user-friendly, and effective tool. Customer support is bar none, there are a ton of applications you can plug in, and the mobile, web, and desktop apps are seamless and feel native to whatever device you use.

Cons: I don't have any cons about the product other than it can get expensive as you scale the product up to meet the needs of your team. It's a very affordable tool for smaller teams, but I see some larger companies reverting back to email and texting because of the cost-savings.

Slack is a good messaging software but..

May 11, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like all the features it has, it's good for collaboration and communication with employees. They even have API which can be useful.

Cons: Sometimes it hangs on my PC, sometimes it crashes or freezes with no feedback. Utilizes too much CPU and memory. Another bad thing is you can't keep all history until you become a paid user. You can easily use Skype chat for free with the same features.

Overall: Good communication and collaboration tool, but needs to be optimized to run smoothly on PC.

I use slack on a daily basis for communication with co-workers around the globe.

May 11, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Slack allows me to easily converse with a group of people. Very easy to start a conversation by selecting certain names and then typing your message.

Cons: I find it hard to search for past conversations or responses. Sometimes we send each other links or answers to specific questions that I need to refer back to. The search process is not user-friendly in my opinion.

Overall: It allows my co-workers and I to communicate easily.

Amazing free service for startups!

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to connect with distributed teams, easy to share files, make calls, post emojis. I love, love, love the easy switching between accounts.

Cons: I can't think of anything that I don't like. It is much better than Yammer, Glip, Hipchat, Skype, you name it. Just a superior product.

Easy to use and secure

May 11, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is like social media in the work place. It's great to easily connect with a person or group regarding projects. Files can be shared easily and it's secure!

Cons: It usually takes longer to get a hold of customer support, which can take a toll waiting to have an issue fixed.

Overall: Connectivity within the workplace

Great for Office communication!

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: Slack makes it easy to create various group or individual chats within our office for easy communication across departments and teams and doesn't delete conversations.

Cons: It only works well if everyone remembers to login every day, it doesn't notify those that forget login that they have messages.

Excelent communication tool

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's a very good communication tool, you can associate a chat to a project name and you don't need to install anything on your computer

Cons: It could use some new features like some improvements adding collabotarion capabilities and the cellphone app is not that good

Capterra-loader

Love slack! We use it every day at work to communicate inter and outer office

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The usability is amazing and the connection is great! not to mention it's fun! I like being able to share large files and gifs.

Cons: the lite version only keeps conversations stored for a week. It would be better if this was 30 days or so.

Overall: Makes for a more efficient work day!

Makes communication easier

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is very intuitive and gives our team a great means of communication on projects. Emailing back and forth can get cumbersome and confusing. Slack makes it easy!

Cons: Nothing, really. It has brought communication together in one app instead of using several apps to get the job done.

Best Team Communication App Since Sliced Bread!

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I honestly don't know how companies function efficiently without Slack. It's truly the best thing we have that gets us close to "inbox zero". Doing business without Slack is like mowing the lawn with your fingers. Not sure how much more needs to be said... get it. Pay for it. Invaluable.

Cons: There could be more approved integrations. Some of the integrations would be great to see more features for as well.

Overall: Streamlined operations, communications and project management.

Slack confuse

May 11, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Slack is the most project colaboration software that has more integrations. Slack has got to create a real community.

Cons: It's really confuse to be used in my costumers team. Is not intuitive to learn their features and finally is used for a freelancers teams. Not business teams.

Capterra-loader

I had never heard of slack before, but when I started using it, I have never looked back. Very good

May 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: -Ease of use. - Slack is one of the easiest application on the market that is self-taught.
-Collaboration - The application has the capabilities of creating groups where people can interact and collaborate.
-File attachment - You can send files in any form via slack and this can prove to be very useful in an organization setting.
-Notifications - With enabled notifications, a user is sure to get all communications.
-Call - Both video and voice call can be achieved thorough slack.
-Editing already written messages can come in handy in making corrections.

Cons: -It is not light. Compared to other collaborative software, slack is somehow heavy.
- The idea of editing information can sometimes be a downside because someone may use this functions for malicious purposes.

This was an easy internal communicator to utilize

May 11, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: With no cost, this product was an easy answer to having a communicator that could be used across different devices and didn't require a separate download on each device.

Cons: It wasn't the most intuitive product to begin using since I had to walk less tech savvy users through functionality.

Top team communication tool

May 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that engineers to sales people can use Slack to collaborate, communicate, and build company culture, even while working remotely.

Cons: I wish that it used less resources. The desktop apps tend to be a bit ram heavy and this can lead to use of client versions that lack core features.

Slack for workflow.

May 11, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Have been using slack for a while, basically the best work and project based messaging app with many third party integrations! USE IT!

Cons: Have been using for a while one of the recent updates caused the app to crash frequently but a recent bug fix solved any and all issues. Great app!

Slack "Makes Communication & Collaboration easy"

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I feel I'm getting all possible way of communication there. Workspace, Channels, Private messages, Tagging, integration(For Bitbucket and JIRA it helps a lot) etc.

Cons: The limitation in terms of integration is a pain point I found because the same exact feature now we are getting in Flock with unlimited integration.

A great internal office messaging service.

May 11, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Slack has the ability to integrate with other software such as pitchbox, bonusly etc. It makes the communication easy and fast. It's so easy to share a file through slack which helps reduce the number of emails.

Cons: I personally love Slack and I don't have much to share as cons for slack but one thing that is the common messaging channel can be annoying at times.

I've used to work with several remote teams on a variety of projects.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: It is easy to get started for new users. I really like being able to upload documents and spreadsheets and videos so that everything is in one spot for the whole team.

Having a record of conversations is also helpful for documenting process and workflow. This also helps people catch up when. We members join the team.

Having different channels for different projects is also useful for keeping multiple projects on track.

Cons: This isn't really a con for Slack but more a challenge of the modern working world. Slack is one of many organizational apps I use. It is sometimes hard to keep up with modifications and developments.

Love it or hate it. It can be addicting.

May 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: The idea of multiple channels and subscriptions is brilliant. It's easy and intuitive and has all the features I need for a group communication tool.

Cons: It can become a little much. Just like email (but on steriods) it can become a huge timesink if you don't stay disciplined and turn off notifications sometimes.

I've used slack with several different groups where we needed online communication

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's great to be able to create different channels and have everything accessible so easily. It's also really nice to have a chat feature with a group.

Cons: I wish it was all free, but I realize that's not possible. We are just using it for non-profit situations where we're donating our time, so it would be nice!

Quick and easy to configure

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I've found that slack is really easy to configure and allows for users to be able to communicate new ideas quickly to team members. Integration with other products is good if you take the time to set it up and communication preferences can be tuned to your needs.

Cons: Adoption can be hard but worthwhile if you implement it correctly. Some users need to be dragged along to change their mindset into using something new like this.

Great app for communicating information quickly

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This app gives you the speed of simple text or Groupme, but allows you to add or drop people from groups without having to start new threads. The customizable "avatar" helps with putting a face to a name as well. We use this app for our day to day communication. Also private threads within groups enable us to not be bouncing from email, to text, to Slack. And it solved our issues of most people being apple users and those couple of android users that could not receive/respond to group text messages. Love this product!

Cons: The only thing that i can say is a slight negative is that upon our initial set up of Slack there were a couple of the links to our users that did not correct route to sign up our people.

Overall: This product solved so many of the communication gaps on our team! it solved the Android vs Apple text thread issues. Also very easy to add or drop people within a thread without having to start a new thread altogether.

Great tool for messaging coworkers

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Real-time messaging is extremely convenient and reliable. The emojis are really cool too. The direct messaging feature is really cool too.

Cons: People lose track of who they are supposed respond to next. I get skipped in the queue and have to repost my issue. I'd like a bell or something to let me know when I have been responded to. Sometime we have to wait for a very long time to get a response. I'd like to be able to delete my post sometimes.

Great way to communicate

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Fun and easy to communicate with other employees. share files, make your own emoji's, share gifs, and create channels to communicate with other workers.

Cons: Becomes a distraction, it crashes often, and freezes a lot too. They have not added new features or any new capabilities in a while.

Discord for Professionals

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Slack is an extremely well-polished system that has a ton of free features out of the box and the ability to integrate with premium software like Zoom, SalesForce, and more.
As a "gamer" in my personal time, I frequently use Discord as a means of communication. Slack provides for an extremely familiar interface for people like myself, with a professional twist. That said, I'm fairly certain that Slack came first.

Slack is a great solution for cross-business communication and even cross-departmental communication. It combines the best of different tools.

Cons: I have not encountered a feature I did not like about Slack.
If I had to pick something, it would be that it can be a little confusing for newcomers who aren't used to the interface and aren't sure where to click, or how to do certain tasks (like calls between users or uploading files).

Overall: A great, free solution to keep individuals from different companies on the same advisory board/committee connected and up-to-date on developments.

Capterra-loader

An excellent tool

May 10, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Is a great messaging application especially for work teams, it offers a wide variety of tools that facilitate communication and can be integrated with other tools

Cons: Despite being one of the best applications in its style, it becomes very expensive, besides it takes time to know all the tools it offers.

Awesome multiple chat rooms

May 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the fact I can add many people to different chatrooms. Everyone can join in but it depends on the subject we talk about ie. marketing, operations, scheduling. Anytime there is an issue someone will bring it up in the appropriate chat room

Cons: Sometimes if you been away for the day, you kind of miss out on all of the discussion. Conversation can be hard to follow/jumps between topics. I think that¿s more of a user issue but I don¿t know if there would be a platform to help organize topics inside of cahtrooms

Being in Multiple Workspaces is Weird

May 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I was able to pretty easily set up a free workspace where I can interact with all the people working in our office space (many of whom work for different companies.) I like that most people know what slack is and how it works.

Cons: It's awkward and annoying to be in multiple workspaces. There's a lot of signing in and verifying with your email address. This software is clearly not meant to replace Facebook messenger collaboration or anything like that. I also personally think the interface is ugly.

Capterra-loader

There's no other chat app that has the ease of use and all the features that Slack has

May 10, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to use Slack. Everyone understands it immediately, but there's also a big developer community that builds awesome Slack plugins. Pretty much everything has a Slack integration, and Slack webhooks are incredibly easy to use for any custom purposes.

There's really an endless number of things you can do with Slack, but it never feels overwhelming. It's a beautifully designed piece of software that appeals to many different types of users.

Cons: I don't love the search feature. I find that it's pretty difficult to find certain things if I don't know an exact keyword to search.

Overall: Slack is perfect for my team because it allows asynchronous/unobtrusive conversation. We write mostly everything in Slack, and it's much better than someone tapping you on the shoulder and interrupting your work flow.

Slack is also the place where we aggregate lots of information so everyone can see it. Everything from error logs, to user statistics, to meeting notes is all in our Slack channel.

Capterra-loader

Slack is an easy to use app

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I really enjoy the fact that I can invite people to use it and people is free to join any channel they want.

Cons: The fact that we cannot see past chats on channels and when the channel is full becomes unuseful so that we cannot use it any longer.

Great communication solution for businesses and teams

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Great UI
- Sleek overall design
- Great response time/notifications
- Collaborative and idea sharing environment

Cons: - Sometimes hard to find certain settings due to the extensive options of customization
- Can be a distraction from work

Overall: It's a great tool to facilitate the instant sharing of thoughts and ideas with your team.

Great collaboration tool

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The product is very easy to setup and use. I use this both internally and externally to the company I work for. It's a great tool when people are in different locations. It also helps reduce that amount of conference calls that are needed.

Cons: This product is very reliable and easy to use. I do not have anything negative to comment about at this time.

Capterra-loader

Slack is the best way to easily communicate with coworkers and friends alike.

May 10, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Slack makes it very easy to transition between workspaces and the ability to share different media formats is unparalleled.

Cons: The notifications are a bit wonky and not very easy to setup to my liking. They are either too few or too many.

Capterra-loader

Slack Provides an Easy and Fast Way to Communicate

May 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Slack is a simple way for a team to message each other and keeps great track of conversations. Slack is exceptionally great for communicating and working within a smaller team (though you can also easily communicate in a larger group as well).

Cons: There can be some slight security issues if your Slack has not been properly set up and implemented, which I think this issue is fixed if you pay for it (or pay for a higher package). But this might be an older issue that they have addressed.

Overall: Slack has made communication between collaborative projects swift and succinct.

Good for group chats and constant updated

May 10, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: integration to octopus deploy and the ability to continue conversations on mobile. Data usage seems average for the comm protocil

Cons: Lack of video conferencing and using multiple rooms seems to be a slack. Have to sign out an environment to use a different one which results in contacts not being in one place

Overall: team integrations

Communication for 21st century

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It changed the way we communicate inside our small team. I can't say we were buried under tons of emails, but channels in slack are more intuitive and easy to use and more searchable.

Cons: It can get out of control. You'll a million of channels and..well...it's can be very time consuming. Good old email sometimes works better.

Overall: New way of communication

We use slack for collaborating and communicating with other employees and vendors on larger projects

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Really easy to use, the format is nice with a social media type interface. I really like the ability to set-up multiple channels for the different parts of a large project as well as the ability to share files and get email notifications of any conversations. It's great for communicating with teams that are spread across multiple geographic locations.

Cons: There's nothing I dislike about it, it's a great fit for our purposes. The only downside I can see is that tech or social media savvy users will adopt and use it more fully. If you have team members that are less savvy in these areas it may involve a bit of a push to get them to use it.

Overall: Ability to easily communicate and collaborate with team members across multiple locations both within and outside of the organization.

Good collaboration software

May 10, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Slack is a very good tool for real time notifications and sharing. It is useful for team forums and interest groups to discuss updates frequent and often

Cons: I do feel that with a tool this simple and with the constant communication and information available, time can be wasted if not properly monitored