# Slack Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Slack the right Employee Engagement solution for you? Explore 24071 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135003/Slack/reviews --- Slack 4.7 (24071) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 21st, 2026 # Reviews of Slack Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews JN Jon N Technology DirectorDesign, 51 - 200 employeesUsed the software for: More than 2 years. “We using it for DM's, group chat and project discussion and also allows us to easily share files with each other and we have confgured a number of connected apps and workflows.“ November 20, 2025 Maxwell P General ManagerHospitality, 11 - 50 employeesUsed the software for: I used a free trial. “Also the free version hides message history after a certain period which can be frustrating if you need to reference something from a few months ago and have not upgraded yet.“ December 9, 2025 TM Tristan M EngineeringComputer Hardware, 2 - 10 employeesUsed the software for: Less than 6 months. “It enhances productivity with app integrations, automated workflows for repetitive tasks, robust search capabilities, and quick options for calls and file sharing, ultimately speeding up collaboration.“ January 15, 2026 EM Enguerran M Fullstack web developperSporting Goods, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “The notification management system becomes unmanageable because of its default settings which create notification fatigue for users.“ April 9, 2026 AP Ajay P Staff Accountant LeadAccounting, 51 - 200 employeesUsed the software for: More than 2 years. “Slack provides a swipe system when we use slack on our mobile device, we can easily swipe and keep our transaction, that's a really awesome feature.“ October 30, 2025 Saleem B Training and Development ManagerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 1-2 years. “The free subscription of slack lacks customer support, you can only access the Slack Help Center for troubleshooting issues.“ December 7, 2025 Aman M Software AnalystInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “Slack solves the problems of scattered communication across emails and multiple tools and it helps me by centralizing all team conversations making it easy for me to collaborate easily and effectively.“ January 23, 2026 CM Claire M Regulatory EngineerMedical Devices, 11 - 50 employeesUsed the software for: More than 2 years. “The only con I can think of is that occasionally I will miss messages if someone sends it in a thread because it will show up as "Activity" rather than a new message.“ December 31, 2025 ## Showing most helpful reviews Showing 1-25 of 24071 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tyra O. People Operations Specialist Computer Software Used the software for: 2+ years ### "Love, love, love Slack! " April 14, 2026 5.0 I love Slack. It's the first thing I check in the morning when I am ready to start my work day, and it's the last thing I check before logging off for the day. It's super dependable and I love using it every day. Pros I absolutely love Slack-- I don't know what I would do without it. I love that it has been to heavily adopted by my company-- we use it jsut as much as email if not slightly more. I love all of the innovation they have been doing with AI as well. Cons I really don't have much to say about Slack in regard to what I do not like. From time to time, I experience what seems to be a bug with their notifications in app-- it says I have many unread messages, but I am all caught up, this generally solves itself and is not an issue that is interfering with my use of he tool. Review Source RV Rakhi V. QA Lead Information Technology and Services Used the software for: 2+ years ### "Slack over 4 years" April 1, 2026 5.0 My experience with Slack has been very positive. It’s one of the best tools for day-to-day team communication and quick coordination, and it keeps work moving without a lot of friction. It does take some discipline (good channel hygiene, using threads, and knowing when to move things to docs), but when used well it’s a huge productivity boost. Pros it makes collaboration feel effortless—quick questions get answered fast, and it reduces the need for unnecessary meetings. I also really appreciate the way channels create a shared “team memory”: decisions, context, links, and updates are easy to find later, which is a huge help when you’re juggling multiple projects. Cons Slack can quietly create a “always-on” feeling—because messages move fast, it’s easy to feel pressure to respond immediately even when you’re deep in focused work. Another pain point is that important information can get trapped in threads and DMs; if something isn’t documented elsewhere, it can become hard to rediscover later, especially when channel volume is high and older context gets buried. Review Source SA Samer A. AI Researcher Computer Software Used the software for: 6-12 months ### "I like slack" March 10, 2026 3.0 It is nice, but I do not use it so often, and I am happy to have it in my software stack and connect to colleagues on it. Pros It is a nice platform to communicate and organise a community or multiple communities in groups and workspaces. Cons The user interface is a little bit complex, and I find other platforms simpler and more useful to use. Review Source Sarah P. CEO Computer Software Used the software for: 2+ years ### "I like it so much I call all my chat apps Slack" January 30, 2026 5.0 Slack is easy and fun to use. There are just enough customizations and the integrations make the experience unique to your organization but familiar enough as you bring on new team members. I've used it at enterprise, smb and startup environments and it delivered in equal measure for each. Solid value for the money and very limited bugs and issues. I haven't used the customer support and don't have much to say about File storage features. Pros Slack has a sense of irreverence to it that is helpful for remote and hybrid cultures. A "cool kid" factor that you just don't find with Teams or other options. The app is also excellent and easy to use. Cons I don't prefer using Threads. I think the use of inline replies as an option instead of breaking out a thread is helpful in larger groups or longer conversations involving multitasking. I would also say that Teams calls are more intuitive and helpful than Huddles. Even still I prefer the experience overall to that of Teams and especially Google Chat. Alternatives considered [Google Chat](https://www.capterra.com/p/175800/Chat/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Slack Google chat doesn't even compare, Teams is useful but feels a bit more corporate and rigid Review Source Mai M. Managing Director Hospitality Used the software for: 6-12 months ### "Don't sleep on slack!!" February 24, 2026 5.0 NO NOTES! Without exception or exaggeration, it is the single best implementation we have adopted in years! Pros OBSESSED! I cannot believe it took my company so long to adopt Slack but WOW, what an absolute game changer!!!!! I use it all day every day! Cons NO cons! I use it constantly and find it to be the most efficient way to get immediate information needed to complete tasks! Review Source Tom E. Senior Frontend Developer Information Technology and Services Used the software for: 2+ years ### "Slack is a consistently solid chat application with a host of features" March 27, 2026 4.0 Slack is a great product, virtually bug free and does everything you would expect of it. It’s available on mobile, desktop app and in a web browser Pros I have been using Slack for years now and it has been a consistently solid messaging platform. Its ability to hook into automations has been a great ability for us. Slack is straightforward to use, great for file sharing, providing the ability for ad-hoc meetings also. Cons I have very little in terms of complaints with Slack. It does exactly what I need it to do with issue. Review Source Harshul S. Network Admin Pharmaceuticals Used the software for: 2+ years ### "Good everyday tool for quick team communication" March 6, 2026 5.0 Overall my experience has been good. It keeps communication fast and helps the team stay on track. There are small annoyances here and there, but nothing that breaks the workflow. It’s basically become part of the daily routine without thinking too much about it. Pros Slack makes team chats quick and easy, and it keeps everything in one place. Channels help keep work organized so things don’t get lost in long email threads. It’s simple to share files or updates without slowing anyone down Cons Notifications can get messy when you’re in too many channels. Search works ok but sometimes older messages are hard to find. Calls and huddles are fine, but not as strong as other meeting tools Review Source Abbe M. Account Partner Biotechnology Used the software for: 2+ years ### "Slack is a great way to stay in touch daily " March 2, 2026 5.0 I highly value using Slack every day. I have used it for both personal communication (through the pandemic and now) and work communication (at a previous job) and it's a great way to stay in touch with others on various topics that are easily searched. Pros Setting up separate channels based on specific topics is a huge feature of slack. Being able to search within a channel based on topic makes finding previous discussions much easier. Cons There are a few features that could be improved by Slack (and I believe Slack is working on those with new AI features). It can be hard to note who responded, and I personally do not love threads - it's another click through that needs to happen. Review Source Bijou M. Work-Study Intern Education Management Used the software for: 2+ years ### "A balanced and convenient, professional tool" February 19, 2026 5.0 I really like enjoy using the platform and gain crucial information that enhances my working experience as a remote worker Pros I like how multi-faceted it is as a communication platform, allowing for the best experience when working with cross-cultural teams Cons I'm sometimes overwhelmed by the surge of notifications I'll receive from all the various channels I'm currently in Review Source Clarice H. Project manager Marketing and Advertising Used the software for: 2+ years ### "Perfect workplace tool for teams and projects" April 1, 2026 5.0 Used in multiple work places to work on projects between departments. Creating an seamless experience for meetings and boards etc. Pros The ease of use and user interface are great. I find it so much easier to navigate that competitors apps. Cons occasionally you get notification overload but you can change settings, this may be something that can be looked at. Review Source LG Lalit G. Civil Engineer Civil Engineering Used the software for: 2+ years ### "An Impeccable and Fruitful Tool For Communication. " September 30, 2025 5.0 Overall Slack feels modern and customizable. This tool seamlessly facilitate communication and team collaboration. Pros I really like how intuitive and easy Slack is .Creating channels and threads feels natural and it keeps our conversations organized .Customer support has been responsible when needed .Has a great integration with other tools for example integrate with Google Drive for document sharing and file storage . Offer lots of flexibility and customization options. Cons The searchability feature in Slack needs an improvement ,it's doesn't always work the way one want. Switched from [Google Chat](https://www.capterra.com/p/175800/Chat/) Slack offer quick messaging and efficient collaboration compare to Google Chat. Review Source LE Lyndsey E. Labor Coordinator Events Services Used the software for: 2+ years ### "Slack User or Life" September 9, 2025 5.0 Slack has been a fantastic tool. It is definitely my preferred group communication tool and has been since I started using it in college. Pros I have used Slack with multiple companies and businesses and have loved the ease of use. It creates seamless outreach options for those in your organization without having to share your personal telephone number. We also frequently use the huddle meeting feature. Being on a team of 75% remote employees, slack makes it easy to work as a team. It makes it easy to see who is scheduled for meetings, who has read messages, and creates a shared file storage space. Cons I wish it was easier to search messages for specific key words to find information that the team has shared without know exactly when it was shared. Switched from [GroupMe](https://www.capterra.com/p/233886/GroupMe/) Slack was fairly new when I first became a user. It was immediately apparent that Slack worked much better for my working process than other options I had tried previously. Review Source RK Raul K. Senior Director of IT Marketing and Advertising Used the software for: 2+ years ### "Outstanding collaboration that every organisation should use to increase engagement…" November 1, 2025 5.0 An excellent collaboration platform that has increased internal staff communications and engagement and one that allows us to communication with our clients. Excellent for team IMs and quick video calls and one I would recommend any organisation to use. Pros The leading instant messaging platform globally that combines chat, file sharing, video calling as a collaboration tool with hundreds of APIs with other corporate platforms. A slick and easy to use platform that provides a huge value for money for the features it provides. Cons The customer support service can be very stringent. I have required assistance with a subject access request but only the primary owner of a workspace can approve that even though I am an administrator. I feel there should be a secondary or tertiary owner who has similar levels of access which could be an area of improvement for Slack. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Slack Enhanced features and user experience in comparison. Review Source EB Emma B. Financial Controller Non-Profit Organization Management Used the software for: 2+ years ### "A fun way to communicate with your colleagues" January 26, 2026 4.0 My overall experience with Slack is fairly positive, I use it mostly for informal communications and short work chats with colleagues. It is a fun way to communicate and is useful for setting up specific channels to share with teams. Pros Slack is a free communications product, and therefore does offer great value for money. It is easy to use and implement, with customizable options, including icons, text, emojis and gifs. You can set up different channels or direct messages with different permissions to manage access. You can set your status and use icons so other users can quickly see your whereabouts. It offers instant messaging making it a useful chat tool. You are able to store and share files on Slack, with a section dedicated to files. You can get notifications or chose to silent them depending on your preference. Slack is a fun and flexible way of communicating with your colleagues. Cons Slack does take up a fair amount of ram on my laptop, and when used in conjunction with other similar products it can become time consuming. Slack offers a huddle feature for calls but I do not like this as much as with other products, and it seems a little clunky. However some peers enjoy using this feature, making it seem less informal than a Teams call. Review Source DD Daniel D. Product Mamager Research Used the software for: 1-2 years ### "Great for Fast Team Communication, But Hard to Stay Organized" January 29, 2026 4.0 Notification overload and scattered conversations make it easy to miss important context, and Slack isn’t great for long-term knowledge management. Pros Slack makes team communication fast and transparent by keeping conversations, files, and updates in one place. Channels help organize discussions by topic, integrations streamline workflows, and real-time messaging reduces reliance on email. Cons Slack can become overwhelming as teams grow, with constant notifications, fragmented conversations, and important information getting buried instead of being easy to find later. Review Source VR Verified Reviewer SEO Copywriting Strategist Law Practice Used the software for: 2+ years ### "Simple and Effective Tool for Team Communication" July 29, 2025 4.0 Slack makes team communication quick and simple. It’s easy to use and helps me stay connected with others. Sometimes it feels a bit busy, but overall, it works well for daily teamwork. Pros It’s easy to chat with the team in real time. Channels help keep things organized. I also like that it works well with tools like Google Drive and Zoom. Cons There are too many notifications if you're in a lot of channels. It can get distracting. Sometimes it’s hard to keep track of important messages. Review Source VR Verified Reviewer Operations Lead Non-Profit Organization Management Used the software for: 2+ years ### "A Powerful Platform for Real Time Collaboration" November 7, 2025 5.0 Overall, I really like using Slack. It makes it easy to stay in touch with the team, share files, and track ongoing projects. Sometimes it can get busy with notifications, but it’s a huge improvement over email, and I can’t imagine going back. Pros I like how Slack keeps everyone connected, especially in a remote setup. The instant communication, status updates, and ability to create focused channels make teamwork much smoother. Cons The main challenge with Slack is message overload. It’s hard to focus when there are constant pings from multiple channels. Better tools for highlighting critical messages or consolidating updates would make it more efficient for teams Review Source KT Karen T. Office Manager Construction Used the software for: 2+ years ### "Slack is THE best! " November 30, 2025 5.0 Overall Slack is a great communication tool and definitely recommend for any business. Being able to download an app on your phone and have a way to communicate with everyone all over the world is a plus. Pros I started working for company that used Slack as the only form of communication between everyone at the company (from different parts of the world). Slack was honestly very nice to use, we all had different roles within the company and had channels created for each role. Everyone could see what we were each working on and it would keep a record of what we have completed. We had a mutual channel that we used for discussion and we also had private channels where we would discuss personal things with the supervisors. I liked that we could upload videos and pictures and react to certain discussions by emoji's. My favorite was to mark a task as completed with the green checkmark. We could always go back and look at the channels and find out if a specific task was completed. I only contacted Costumer support once and they were extremely helpful and friendly. Cons I don't think there is anything I don't like about Slack. We used it everyday multiple times a day and everything about It I loved. Review Source SK Sam K. Licensed Salesperson Real Estate Used the software for: 2+ years ### "Great Platform, App Needs Some Fixing!" November 16, 2025 3.0 Overall I think Slack is a great platform, but the app needs some work so that users are always getting notified on their phones. Pros Slack has been an important communication tool for my business, and I find that the platform is easy to implement and use for chatting, sharing files, and scheduling events on the team. Cons For whatever reason, Slack seems incapable of sending real-time phone notifications consistently. I often find that I get notified about messages for a few hours, and then I won't get any notifications for the rest of the day despite receiving messages from team members. Review Source VR Verified Reviewer Search Lead Marketing and Advertising Used the software for: 2+ years ### "The best collaboration tool" October 12, 2023 5.0 The best collaboration tool ever created Pros I loved the old interface and love the new one even more. Very easy to use and navigate and doesn’t have any unnecessary elements that can lose you focusOffers a wide range of features, including real-time chat, file sharing, video conferencing, and integrations with other popular toolsAvailable on a variety of platforms, including desktop, mobile, and web Cons Nothing at all. The tool has always been perfect and continues to improve Review Source Jen B. Medical Fronter Hospital & Health Care Used the software for: 1-2 years ### "Intuitive, Fun, and Essential for Remote Work Culture" January 7, 2026 5.0 Would definitely use it again. Only thing holding me back was I was frequently kicked off when working remotely and had to sign in multiple times. Pros Easy to use - Team users frequently use emojis, GIFs, and custom themes that made my workplace communication feel more engaging and less sterile than traditional tools like email. Features like Huddles allowed for instant, one-click audio/video syncs that simulate quick office chats. Threaded conversations helped keep my specific project discussions organized and tucked away from the main channel feed. Great integration for file sharing and screenshots for quick response for management. Allowed me to provide better customer support and quick answers to questions. Cons Being in a large team, the volume of my pings and channel alerts became overwhelming, leading to constant notifications and fragmented attention that actually decreased my deep-work productivity. Review Source AE Andrea E. Lead Designer Design Used the software for: 2+ years ### "Not Just a Chat Tool, But A Powerhouse." March 11, 2026 5.0 Overall my experience with Slack has been great, it is a great tool to keep all team communication organized and clear, plus the customization, like the use of bots for scheduled messages, was a great tool to foster rapport amongst the team. Pros I think the value of Slack lies in how versatile it has become over the last years. Not only is it helpful for communication purposes, but the project management features, collaborative workflow tools and customized add-ons make it great as a tool where every project can be seamlessly managed, without relying on too many apps. Cons When I first started using it, it was a bit of a learning curve for using some of its core messaging features. A silly example is that I struggled to find how to send gifs or customize emojis, since it wasn't as intuitive, but it wasn't hard to catch on. Another thing that I struggled with was using it on other devices, sometimes it wouldn't update the same way, but it happened rarely. Review Source IS Irish S. Platinum Desk Concierge Consumer Services Used the software for: 2+ years ### "Communication made easy with Slack" September 18, 2025 5.0 My overall experience using Slack is 10 out of 10. It truly helps communicating with my colleagues super smooth. Also, a very user friendly interface. Very easy to use. Pros What I like most about Slack is that it is super organized specially in communicating withother departments in our workplace. It really helps a lot in our productivity and collaboration. Cons None so far. Sack was one of our main tool in communicating to help resolve our guests concern and inquiry. It is a powerful tool that keeps everyone aligned and updated because we can easily communicate throught it. Review Source FC Fujimory C. Founder Information Services Used the software for: 2+ years ### "Finally Found The Platform I Have Been Looking For" August 13, 2025 5.0 Mine has been fantastic because Slack has improved communications through video conferences, i interact with employees and customers at ease. Pros Slack is the solution i have been looking for to fix bugs and issues for Me. This platform is amazing for real-time messaging and yet it is easy to use. I manage my projects with Slack at ease and it has a user-friendly interface also. Cons I don't have problems with Slack and i love working with this software. What i will say is so far am pleased with Slack. Review Source JK Jackline K. Agribusiness Coordinator Farming Used the software for: 2+ years ### "From scattered to synced. Best team connect app" September 11, 2025 5.0 We have many channels but the @help-it channel where I ask for tech support has been very helpful for me. Pros The AI summary feature is quite good and really helps me to read long threads in short time. It’s real-time messaging keeps my projects moving quickly. Cons In my experience, strict notification discipline is needed to not feel like you’re constantly playing catch-up. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.