--- title: "Slack Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Slack Software - reviews, pricing plans, popular comparisons to other Team Communication products and more." source_url: "https://www.capterra.com/p/135003/Slack/" page_type: "product" language: "en" --- # Slack Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Slack ## What is Slack? Slack is where work happens for millions of people everyday. Slack transforms how work happens by bringing AI and automation to where people are already collaborating. Go from chatting with your teams to chatting with apps and data. Break down siloed data through Slack's searchable channel architecture, allowing your teams and AI to access your organization's knowledge. Teams work together in context when CRM data, project management, and people all come together to solve problems and make decisions. Teams can talk to each other and their AI agent in conversational language, allowing them to access each other and information seamlessly. Slack AI recaps channels and summarizes threads so that employees can jump into discussion quickly, whether they are new to a project or catching up after being away. Enterprise applications can easily be integrated and shared in channel and direct message, giving a snapshot of context and the opportunity to collaborate on the spot. ## What is Slack used for? [Team Communication](https://www.capterra.com/team-communication-software/)[Collaboration](https://www.capterra.com/collaboration-software/)[Remote Work](https://www.capterra.com/remote-work-software/) Recognitions Shortlist Best ease of use Overall rating Based on 24,167 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 1% Pros & cons Centralized team collaboration hub Efficient workplace messaging platform Overwhelming and inconsistent notifications Resource-intensive and slow performance Starting price $8.75 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Collaboration / 2026 - Community / 2025 - Employee Communication Tools / 2025 - File Sharing / 2025 - Internal Communications / 2025 - Knowledge Management / 2025 - Meeting / 2025 - Remote Work / 2025 - Team Communication / 2025 Our "Best of" badge program showcases products with the highest ratings... - Customer Engagement / 2026 - Internal Communications / 2026 - Live Chat / 2026 - Screen Recording / 2026 - Screen Sharing / 2026 - Unified Communications / 2026 - Video Conferencing / 2026 - Digital Workplace / 2025 - Productivity / 2025 - Sales Enablement / 2025 - Team Communication / 2025 Our "Best of" badge program showcases products with the highest ratings... ## Slack alternatives Highest Rated [4.6 (6,083)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (5,304)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.2 (999)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (3,033)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/135003/Slack/alternatives/) ## FAQs about Slack Overview ### What problems does Slack solve? Slack solves scattered internal communication, overloaded email threads, and poor visibility across remote work by organizing conversations into channels, threads, and searchable history. It helps software developers, project managers, support, marketing, and distributed operations teams share files, coordinate updates, automate alerts, and respond to issues without switching between tools. Answer based on 10798 reviews Overview ### Which roles and teams benefit most from Slack? Slack is most used by software engineers, developers, and product managers who need fast collaboration on builds, bugs, and sprint updates. Marketing, sales, and account teams use it to coordinate campaigns and client communication, while founders, executives, and operations managers rely on channels for companywide visibility, decisions, and cross-functional alignment. Answer based on 22888 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Slack built for? Slack is used across engineering, IT, customer service, sales, project management, marketing, HR, and security, with strongest adoption among small businesses at 69% and Computer Software at 15%. It also serves enterprises at 16% and midsize businesses at 15%, especially in IT and services at 11% and marketing and advertising at 8%. Answer based on 24149 reviews Features and Usability ### What are the key features of Slack? Slack includes core team communication features like channels, direct messaging, threads, @mentions, and notifications, which reviewers discuss most. Differentiating features include third-party integrations, audio and video calls with screen sharing, file sharing and search, plus private channels and access controls for organizing work across teams. Answer based on 11005 reviews Pricing ### How much does it cost and what fees or limitations are included? Slack offers a free plan, then paid tiers starting with Pro at $8.75/user/month and Business+ at 15/user/month. A free trial is available. Reviewers say the free version works well for small teams, but limits message history, integrations, storage, and group calling; some also say per-user costs add up as teams grow. Answer based on 2964 reviews Integrations ### Which third-party tools and platforms does Slack integrate with? Slack integrates with Google Drive, Microsoft Teams, Jira, Trello, Google Calendar, Asana, GitHub, and Gmail. Reviewers also mention Microsoft Outlook, Google Docs, WhatsApp, and Zapier. With over 200 integrations in its catalog, Slack connects across file storage, project management, developer tools, and email platforms. Answer based on 5177 reviews Getting Started and Support ### How easy is it to onboard and train a team on Slack? Slack is quick to onboard for most team members, with many reviewers saying basic messaging, channels, and file sharing are easy to grasp, especially for tech-savvy users and younger hires. Admins and less technical users often need more time for setup, notifications, and advanced features. Training is available in person, live online, through videos, and documentation. Answer based on 985 reviews Getting Started and Support ### What customer support options does Slack offer, and how do users rate the experience? Slack offers email/help desk, FAQ/forum, a knowledge base, and chat. Users often describe support as responsive, helpful, and effective, with quick answers and clear follow-up. Some report slower response times, difficulty reaching a person, and a learning curve that makes self-service resources especially important for troubleshooting. Answer based on 619 reviews Security ### How does Slack handle data security and access control? Slack uses private and public channels, channel-level permissions, guest accounts, and multifactor or two-factor authentication to control access. Reviewers also mention encrypted messaging, secure data storage, searchable archives, and admin settings. Some note limitations, including limited permission granularity, admin visibility or exports, no end-to-end encryption, and certain security controls tied to higher plans. Answer based on 630 reviews ## Who uses Slack? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Centralized team collaboration hub 94% positive reviews out of 4436 Most reviewers find team collaboration highly effective, with organized channels, integrated tools, and real-time discussions that streamline project management, feedback, and teamwork across diverse groups. Fanne M. CEO and Publishing Editor, 1 employee. "Slack enhances real-time team collaboration which boost productivity in my organization." Overwhelming and inconsistent notifications 60% negative reviews out of 2234 Most reviewers indicate notifications can be excessive, distracting, and difficult to customize, with delays, missed alerts, and synchronization problems across devices, making important messages easy to overlook. Enguerran M. Fullstack web developper, 5,001 - 10,000 employees. "The notification management system becomes unmanageable because of its default settings which create notification fatigue for users." Efficient workplace messaging platform 95% positive reviews out of 1699 Most users report colleague communication is fast and reliable, enabling instant messaging, file sharing, and easy collaboration with coworkers across departments, offices, and even external partners. Mark W. Content Marketing Manager, 1 employee. "It has helped me stay productive and enabled me to connect with colleagues in a way that other productivity platforms could only dream of." Resource-intensive and slow performance 74% negative reviews out of 1454 Most users report performance and speed issues, including high memory usage, slow load times, frequent crashes, and lag—especially on older devices or with large teams—impacting workflow and productivity. Sean E. Client Services Manager, 2 - 10 employees. "It can be quite slow to boot on desktop and uses quite a lot of RAM." Comprehensive remote team connectivity 98% positive reviews out of 1280 Most reviewers describe remote team communication as seamless, supporting real-time updates, file sharing, and integrations, which helps distributed teams stay connected, organized, and productive from any location. Valeria M. Senior Auditor, 1,001 - 5,000 employees. "It has transformed the way our team communicates, allowing us to stay connected and productive even when working remotely." Recurring bugs and technical glitches 48% negative reviews out of 640 Some users report bugs and issues, such as app crashes, status errors, and inconsistent updates, occasionally disrupting communication and requiring frequent troubleshooting or reliance on the web version. ## Features AI summary Based on 17,845 Team Communication reviews Capterra data shows that buyers of Team Communication software rank the following features as their top priorities: - **Mobile Access** (**52%** of reviewers rated this feature as critical) - **Meeting Management** (**50%**) - **Real-Time Chat** (**51%**) Slack supports all three of the features reviewers value most: **Mobile Access**, **Meeting Management**, and **Real-Time Chat**. Together, these capabilities help teams stay connected from any device, coordinate meetings more efficiently, and communicate instantly as work happens, allowing teams to respond faster and keep collaboration moving throughout the day. Mobile Access 4.7 (2,007) 69.06% of 2007 reviewers that rated this feature as important or highly important Mobile access lets you stay connected and reply on the go, mirroring desktop functionality. Reviewers indicate the app is intuitive, responsive, and helpful for remote work, though some report notification delays or glitches on certain devices and challenges with finding contacts. Real-Time Chat 4.8 (1,768) 70.48% of 1768 reviewers that rated this feature as important or highly important Slack offers real-time chat for immediate team communication, supporting channels, direct messages, and typing indicators. Users think it speeds up collaboration, decision-making, and problem-solving, though some mention occasional lag or limited file-sharing options within chat windows. Collaboration Tools 4.6 (1,900) 67.37% of 1900 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Task Management 4.2 (1,404) 44.73% of 1404 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Calendar Management 4.2 (165) 40.61% of 165 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar File Sharing 4.6 (1,978) 58.24% of 1978 reviewers that rated this feature as important or highly important Slack helps you share documents, images, and code quickly within chats or channels. Reviewers appreciate its drag-and-drop ease, cloud integrations (Google Drive, Dropbox), and secure permissions, but some mention storage limits, occasional upload issues, and limited support for certain file types. Slack 104 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Tracking: Track and document all activities across devices, networks, and other systems - Activity/News Feed: Continuous profile-based stream of news and activity - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audio Calls: Ability to make voice calls within the system - Audio Capture: Record audio or import/upload audio files - Authentication: Verify the identity of users/devices to enable secure access - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Chat/Messaging: With Slack’s chat and messaging, you can communicate instantly with individuals or groups, organize conversations in channels, and use threads for clarity. Reviewers appreciate its intuitive design, expressive emojis, strong privacy settings, and seamless integration with tools like Google Drive and Jira. - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Content Sharing: Digitally share pre-made materials and self-created content with others - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Employee Engagement: Tools to improve and measure employee satisfaction and involvement - Encryption: Convert data into a code for security - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Slack helps you share documents, images, and code quickly within chats or channels. Reviewers appreciate its drag-and-drop ease, cloud integrations (Google Drive, Dropbox), and secure permissions, but some mention storage limits, occasional upload issues, and limited support for certain file types. - File Transfer: Move files across different systems or networks - Filtering: Find & retrieve relevant data or documents - For Developers: For the intention to be used by developers - For Sales Teams/Organizations: Caters to sales teams - Full Text Search: Search for specific words or phrases within a document or database - Group Management: Organize and edit a group of people's policy and members - Group Messaging: Group messaging lets multiple people carry on a group conversation - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Meeting Notes: Create and share notes/annotations taken during meetings - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Messaging: Communicate using messages within the system - Mobile Access: Mobile access lets you stay connected and reply on the go, mirroring desktop functionality. Reviewers indicate the app is intuitive, responsive, and helpful for remote work, though some report notification delays or glitches on certain devices and challenges with finding contacts. - Moderation: Controls/tools to moderate the session - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Language Processing: Process and analyze human language in text or audio form - Notes Management: Allow users to create, edit, and sort multiple notes - Presentation Streaming: Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet - Prioritization: Arrange tasks based on the level of priority or urgency - Private Chat: Send messages to selected individual(s) from the entire audience - Productivity Tools: Tools to facilitate the production of information and promote efficiency - Projections: Estimate or forecast of a future scenario based on the study of present trends - Read Receipts: Ability to see if recipient has viewed/opened the message - Real Time Synchronization: Files and folders are updated in real-time when changes/edits are made - Real-Time Chat: Slack offers real-time chat for immediate team communication, supporting channels, direct messages, and typing indicators. Users think it speeds up collaboration, decision-making, and problem-solving, though some mention occasional lag or limited file-sharing options within chat windows. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Notifications: With real-time notifications, you receive instant alerts for messages, mentions, and tasks. Reviewers value the customizable settings, timely updates, and integration with Google Calendar, though some note notification overload in active channels or occasional delays on mobile devices. - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Capture: Save a screenshot of your desktop as an image - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Team Collaboration: Allow multiple team members to edit and work on the same document - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - To-Do List: A digital list of items that need to be completed - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Two Way Audio & Video: Presenter can see and hear participants and vice versa. - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: Connect with meeting participants remotely over video - Video Support: Supports various video file formats - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Whiteboard: Allows multiple users to simultaneously annotate on a digital whiteboard - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (22,103) 4.6 Based on 22,103 reviews ## Pricing Value for money 4.5 (15286) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/135003/Slack/pricing/) Pro $8.75 Per User,Per Month It includes: - Unlimited message history - Unlimited apps and integrations - Unlimited canvases with 30 days of version history - Voice-first huddles with up to 50 participants - Secure work with other companies using Slack Connect channels Business+ $15.00 Per User,Per Month It includes: - User provisioning and deprovisioning - SAML-based single sign-on - Unlimited canvases with 90 days of version history - Data exports for all messages Enterprise Grid Contact Vendor for Pricing It includes: - Peace of mind with enterprise-grade security and compliance, such as HIPAA support and the Enterpris - Built-in employee directory - Large scale collaboration and alignment with support for up to 500,000 users - Streamlined administration with centralized controls and customizable policies Value for money 4.5 (15,286) 4.5 Based on 15,286 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (13546) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (13,546) 4.4 Based on 13,546 reviews ## User reviews Overall rating 4.7 Based on 24,167 reviews Filter by rating 5(17344) 4(5737) 3(910) 2(128) 1(48) Mentioned topic Sorted by most recent Rachel W. Project Manager Marketing and Advertising ### "Slack for Project Managers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2026 I have had a great overall experience with Slack and don't think I could do my job as effectively with out it! Pros This is the best way to communicate with my team! I don't think I could survive without it. We also use it to huddle or have small unplanned meetings. It is super easy to use. I also use the Canvas as a project planning tool to make sure everyone on the team is aligned. Cons Sometimes it's hard to find what I'm looking for, but the search functionality is improving so much. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jennifer N. CSR Telecommunications ### "A Reliable Collaboration Tool with a Few Annoyances" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 4, 2026 Slack is a dependable communication platform that keeps teams connected and organized. It’s easy to use, integrates with everything, and makes daily collaboration smoother. While it has minor issues, it remains one of the best tools for team communication. Pros \*Slack delivers strong value for the money, especially for teams that rely heavily on messaging and collaboration. The free version is solid, and paid tiers unlock powerful features. \*Customer Support is generally responsive and helpful. Most issues are resolved quickly, though complex problems sometimes require multiple follow-ups. \*Very easy to use. Slack is intuitive and easy to navigate. Channels, threads, and search features make communication organized and simple. \*Chat is fast, reliable, and easy to manage. Threaded conversations help keep discussions organized, and reactions make quick feedback simple. \*Occasional glitches happen — slow loading, notification delays, or random sign-outs. Nothing catastrophic, but noticeable during busy days. \*File sharing is smooth. Uploads are quick, previews load instantly, and integrations with Google Drive/OneDrive make collaboration easier. \*Slack’s built-in huddles and calls work well for quick check-ins. They’re not as robust as Zoom or Teams, but they’re convenient for fast conversations. \*Clean, intuitive interface \*Fast messaging and reliable notifications \*Strong integrations with other tools \*Easy file sharing and collaboration Cons Occasional bugs and slowdowns Search can feel cluttered with older messages Meetings/huddles lack advanced features Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Beatrice K. Marketing Specialist Consumer Services ### "Good for team communication" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 3, 2026 Overall, good experience as a telecommunications tool for global use or large-scale team organizations. Pros Easy to use and understand and communicate with other team members. Great for tracking projects and assignments. Cons The scale and extent can be a lot to grapple with in the beginning, but with time you can understand the flow. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DX Derrick X. Marketing Manager Legislative Office ### "Good for Remote Teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 2, 2026 Overall, I've found Slack to be a solid communication tool that's easy to use and integrates well with other apps. However, occasional lag and limitations with file sharing have slightly impacted my experience, preventing me from giving it a full 5-star rating, but it's still a valuable addition to my team's workflow. Pros I like Slack's real-time messaging, file sharing, and integrations with other tools. We've set up channels for different projects and teams. It's pretty solid for team communication. Cons The mobile app can be a bit slow to load at times. I've also had issues with notifications not updating in real-time. Not a huge deal, but kind of annoying. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MV Manuel V. Primary Care Coordinator Hospital & Health Care ### "Simple and Reliable Team Chat" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 31, 2026 Overall, I had a good experience using Slack. It's easy to use for everyday communication, and once you get used to it, it helps keep everything in one place. Pros What I liked most was how easy it is to keep conversations organized with channels. It also makes sharing files and jumping into quick calls really convenient. Cons The notifications can get overwhelming if you're in a lot of channels. It also takes a bit of time to figure out the best way to organize everything. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Global Marketing Manager Transportation/Trucking/Railroad ### "A Flexible Tool For Fast-Paced SMEs" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 30, 2026 Really quite positive, it's added a lot of flexibility and functionality to our day-to-day communications and file sharing. Pros It's good for segmenting workspaces company-wide (from ops to sales to directors) and very easy to use. it gives a good instant channel for file sharing and meeting outside traditional channels. definitely adds to business efficiency with the chat and file sharing functions. Cons Not much to be honest, it functions exactly as we need it to as an SME- providing a channel that we've set up as cross team or for each team as appropraite. it gives a lot of flexibility. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. David V. Lead Developer Information Technology and Services ### "A great communication tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 30, 2026 Overall - it's hard to beat slack for a communication tool. It makes my day to day work life pretty easy. Pros Slack makes it really easy to communicate both internally and externally with my team, clients and vendors. I specifically like sharing files in slack, and enjoy being able to use the gif function. Cons I have had some issues where pdf files show different colors when previewing them in slack. Also - open graph meta titles, descriptions and images if I change one of those - I'm not sure how fast slack updates that information for web page previews. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EP Eric P. ERP Supervisor Leisure, Travel & Tourism ### "Excellent for team communication with some modifications to be made." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 29, 2026 In our department we use slack to communicate and share files on the day to day and it has helped us save time versus email. Occasionally, there are bugs, but this is manageable most of the time. While not ideal for meetings because of the quality of the video, it's a pretty good tool to keep our team informed and organized and well worth the subscription price. Pros Our department has been using slack for a long time now and it's proven to be a great option for when we need to make quick decisions or updates, things that do not necessarily require an email. Having channels where all the operational, vendor, and staff related announcements can be made separately makes things organized. I also appreciate the search function because when I'm looking for old messages about bookings or system alerts, it has saved me many hours of searching. Cons Occasionally files don't upload correctly, particularly the larger PDFs we send for handing over shifts or rental inventories. Plus this app freezes up during use and have to restart it. Finally, video calls are not always of the same quality as we use to talk with offsite vendors, so we have had to use other ways of communication for important meetings. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Mike L. Global Head of Product Development Financial Services ### "a team messaging platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 29, 2026 Pros Slack has changed the way teams communicate on a daily basis, by effectively replacing a good part of internal emails. The search in message history works well and lets you quickly find past information. Cons Message history is limited in the free version, which can be an issue when trying to find older important conversations. The pricing of paid plans also increases quickly as the number of users grows. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GD Gianna D. Accounting and Finance Restaurants ### "With Slack, I can keep track of leads, tasks and deals at all times." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 28, 2026 I solve customer management, document management, automation and employee management problems using Slack. Pros Slack helps us automatically capture incoming speaker requests, structure them clearly and assign them directly to the right internal contact person. Thanks to the workflows and automation, we save significant time in our daily agency and training operations and reduce errors because fewer manual steps are required. The system is highly recommended, especially for SMEs and all this at very affordable prices. Cons Basically, there's nothing to it. The combination of open interfaces, comprehensive functionality, and above all, strong communication capabilities plays a crucial role. We collaborate in teams. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/135003/Slack/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Microsoft Teams vs Slack](https://www.capterra.com/compare/135003-168668/Slack-vs-Microsoft-Teams)[Connecteam vs Slack](https://www.capterra.com/compare/135003-153140/Slack-vs-Connecteam)[Google Workspace vs Slack](https://www.capterra.com/compare/135003-247901/Slack-vs-Google-Workspace)[Bitrix24 vs Slack](https://www.capterra.com/compare/113540-135003/Bitrix24-vs-Slack)[Google Meet vs Slack](https://www.capterra.com/compare/135003-176572/Slack-vs-Google-Hangouts)[Asana vs Slack](https://www.capterra.com/compare/135003-184581/Slack-vs-Asana-PM)[Basecamp vs Slack](https://www.capterra.com/compare/56808-135003/Basecamp-vs-Slack)[monday.com AI Work Platform vs Slack](https://www.capterra.com/compare/135003-147657/Slack-vs-monday-com)[Zoom Workplace vs Slack](https://www.capterra.com/compare/135003-144037/Slack-vs-Zoom-Video-Conferencing) [Trello vs Slack](https://www.capterra.com/compare/135003-211559/Slack-vs-Trello)[Miro vs Slack](https://www.capterra.com/compare/128955-135003/Miro-vs-Slack)[GoTo Meeting vs Slack](https://www.capterra.com/compare/135003-163332/Slack-vs-GoToMeeting)[Workplace from Meta vs Slack](https://www.capterra.com/compare/135003-168669/Slack-vs-Workplace)[ClickUp vs Slack](https://www.capterra.com/compare/135003-158833/Slack-vs-ClickUp)[Webex Suite vs Slack](https://www.capterra.com/compare/135003-237272/Slack-vs-Webex)[Mattermost vs Slack](https://www.capterra.com/compare/135003-170524/Slack-vs-Mattermost)[Pumble vs Slack](https://www.capterra.com/compare/135003-218055/Slack-vs-Pumble)