--- title: "Slack Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Slack Software - reviews, pricing plans, popular comparisons to other Team Communication products and more." source_url: "https://www.capterra.com/p/135003/Slack/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Slack Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Slack ## What is Slack? Slack is where work happens for millions of people everyday. Slack transforms how work happens by bringing AI and automation to where people are already collaborating. Go from chatting with your teams to chatting with apps and data. Break down siloed data through Slack's searchable channel architecture, allowing your teams and AI to access your organization's knowledge. Teams work together in context when CRM data, project management, and people all come together to solve problems and make decisions. Teams can talk to each other and their AI agent in conversational language, allowing them to access each other and information seamlessly. Slack AI recaps channels and summarizes threads so that employees can jump into discussion quickly, whether they are new to a project or catching up after being away. Enterprise applications can easily be integrated and shared in channel and direct message, giving a snapshot of context and the opportunity to collaborate on the spot. ## What is Slack used for? [Team Communication](https://www.capterra.com/team-communication-software/)[Collaboration](https://www.capterra.com/collaboration-software/)[Remote Work](https://www.capterra.com/remote-work-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 24,236 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 1% Pros & cons Integrated team collaboration platform Efficient workplace communication hub Overwhelming and inconsistent notifications Resource-heavy and slow performance Starting price $8.75 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Collaboration / 2026 - Community / 2025 - Employee Communication Tools / 2025 - File Sharing / 2025 - Internal Communications / 2025 - Knowledge Management / 2025 - Meeting / 2025 - Remote Work / 2025 - Team Communication / 2025 Our "Best of" badge program showcases products with the highest ratings... - Customer Engagement / 2026 - Internal Communications / 2026 - Live Chat / 2026 - Screen Recording / 2026 - Screen Sharing / 2026 - Unified Communications / 2026 - Video Conferencing / 2026 - Digital Workplace / 2025 - Productivity / 2025 - Sales Enablement / 2025 - Team Communication / 2025 Our "Best of" badge program showcases products with the highest ratings... Do you work for Slack?[Manage this product listing](https://www.g2.com/products/slack/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Slack 4.7 (24,236) VS. [4.6 (6,129)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $8.75 Per User, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (22,791) Ease Of Use 4.5 (11,152) Value For Money 4.5 (15,344) Value For Money 4.3 (6,870) Customer Service 4.4 (13,601) Customer Service 4.4 (6,624) ## Slack alternatives [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,175)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [Connecteam](https://www.capterra.com/p/153140/Connecteam/) [4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/153140/Connecteam/) Highest Rated [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,760)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,008)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) [View all alternatives](https://www.capterra.com/p/135003/Slack/alternatives/) ## FAQs about Slack Overview ### What problems does Slack solve? Slack solves scattered internal communication, long email chains, and lost project context by organizing messages, files, decisions, and updates into searchable channels and threads. Remote, cross-functional, marketing, sales, IT, and project teams use it to coordinate work, answer urgent questions, share documents, and keep client or campaign activities visible. Answer based on 17266 reviews Overview ### Which roles and teams benefit most from Slack? Slack is most used by software engineers, developers, and web developers for technical discussions, incident coordination, and sharing project updates. Project and product managers organize cross-functional work, while marketing, sales, and account teams coordinate campaigns, client conversations, and handoffs. Owners, founders, executives, operations managers, consultants, and students use channels to keep distributed groups aligned. Answer based on 22968 reviews Overview ### What company size and industries is Slack built for? Slack is used primarily by small businesses, which account for 69% of reviewers, and by Computer Software organizations at 15%. It supports engineering, IT, customer service, sales, project management, marketing, HR, and security teams, with additional adoption in Information Technology and Services (11%) and Marketing and Advertising (8%). Answer based on 24229 reviews Features and Usability ### What are the key features of Slack? Slack includes real-time chat through channels, direct messages, threads, and @mentions for organized team communication. It supports file sharing and mobile access for work away from a desk, plus configurable alerts and real-time notifications. Huddles, video conferencing, and screen sharing support quick discussions, training, and incident coordination. Answer based on 1334 reviews Pricing ### How much does it cost and what fees or limitations are included? Slack offers a free plan, while Pro costs $8.75 per user monthly and Business+ costs 15 per user monthly. A free trial is available. The free tier includes 10,000 recent messages, one workspace, 10 integrations, and one-to-one calls; reviewers say per-user costs can add up as teams grow. Answer based on 2969 reviews Integrations ### Which third-party tools and platforms does Slack integrate with? Slack integrates with over 180 integrations, including Google Drive, Jira, Trello, Google Calendar, Asana, GitHub, Microsoft Outlook, and Zapier. These connections support file sharing, project tracking, calendar notifications, developer updates, and workflow automation within Slack channels and conversations. Answer based on 5172 reviews Getting Started and Support ### How easy is it to onboard and train a team on Slack? Slack is easy for most team members to learn for basic messaging, channels, and file sharing, including many nontechnical users. Training is available in person, through live online sessions, documentation, and videos. Reviewers note that admins and users managing integrations, workflows, notifications, or advanced features need more guided practice and clear channel conventions. Answer based on 985 reviews Getting Started and Support ### What customer support options does Slack offer, and how do users rate the experience? Slack provides email/help desk support, FAQ/forum resources, a knowledge base, and chat. Users generally describe support as helpful, responsive, and effective for resolving technical issues, with updates during cases. However, some report long waits, slower resolution, and difficulty reaching a person, particularly when relying on self-service resources. Answer based on 621 reviews Security ### How does Slack handle data security and access control? Slack uses encrypted messaging, secure data storage, multi-factor authentication, and channel-level permissions to control access. Administrators can create private channels, restrict channel creation, manage message editing, and set file retention policies. Reviewers note that permission management can be confusing or limited, and end-to-end encryption and some advanced security controls may be unavailable or tied to higher-tier plans. Answer based on 631 reviews ## Who uses Slack? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Integrated team collaboration platform 94% positive reviews out of 4446 Most reviewers indicate team collaboration is streamlined, with channels, integrations, and file sharing enhancing project management and productivity. Fanne M. CEO and Publishing Editor, 1 employee. "Slack enhances real-time team collaboration which boost productivity in my organization." Overwhelming and inconsistent notifications 60% negative reviews out of 2244 Some users say notifications are overwhelming, difficult to customize, and sometimes delayed or missed, disrupting focus and causing missed messages. Enguerran M. Fullstack web developper, 5,001 - 10,000 employees. "The notification management system becomes unmanageable because of its default settings which create notification fatigue for users." Efficient workplace communication hub 95% positive reviews out of 1701 Most reviewers describe colleague communication as instant, organized, and versatile, enabling easy file sharing, direct messaging, and improved workplace relationships. Mark W. Content Marketing Manager, 1 employee. "It has helped me stay productive and enabled me to connect with colleagues in a way that other productivity platforms could only dream of." Resource-heavy and slow performance 74% negative reviews out of 1458 Most users report performance and speed issues, including high memory usage, slow load times, and frequent lag, especially on older devices. Sean E. Client Services Manager, 2 - 10 employees. "It can be quite slow to boot on desktop and uses quite a lot of RAM." Centralized remote team connectivity 98% positive reviews out of 1280 Most reviewers find remote team communication seamless, supporting real-time updates, collaboration, and strong team bonds across locations. Valeria M. Senior Auditor, 1,001 - 5,000 employees. "It has transformed the way our team communicates, allowing us to stay connected and productive even when working remotely." Occasional bugs and reliability problems 48% negative reviews out of 642 Some reviewers find bugs and issues, such as crashes, glitches, and syncing problems, occasionally disrupt workflow and require frequent troubleshooting. ## Features AI summary Based on 17,996 Team Communication reviews Capterra data shows that buyers of Team Communication software rank the following features as their top priorities: - **Meeting Management** (**50%** of reviewers rated this feature as critical) - **Mobile Access** (**52%**) - **Real-Time Chat** (**51%**) Slack supports all three features that reviewers rate most highly: **Meeting Management**, **Mobile Access**, and **Real-Time Chat**. Together, these capabilities help teams coordinate meetings, stay connected from any device, and communicate instantly, allowing teams to keep work moving and respond faster across day-to-day conversations. Mobile Access 4.7 (2,042) 69.49% of 2042 reviewers that rated this feature as important or highly important It gives you the flexibility to stay connected and respond on the go, with a mobile app that mirrors desktop functionality. Some reviewers find the app reliable and convenient, but several mention occasional notification delays or glitches, especially on certain Android devices. Real-Time Chat 4.8 (1,793) 70.89% of 1793 reviewers that rated this feature as important or highly important Slack offers real-time chat so you can exchange messages instantly, see when others are typing, and collaborate efficiently. Users think this helps streamline teamwork, enables quick decisions, and value threaded conversations, though a few mention occasional lag or limited file-sharing in chat. Collaboration Tools 4.6 (1,928) 67.84% of 1928 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Task Management 4.2 (1,404) 44.73% of 1404 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Calendar Management 4.2 (166) 40.96% of 166 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar File Sharing 4.6 (1,982) 58.32% of 1982 reviewers that rated this feature as important or highly important You can easily share documents, images, and videos directly in conversations or channels. Reviewers appreciate the drag-and-drop uploads, Google Drive and Dropbox integrations, and secure sharing, though some mention storage limits and occasional issues with large files or mobile uploads. Slack 105 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Tracking: Track and document all activities across devices, networks, and other systems - Activity/News Feed: Continuous profile-based stream of news and activity - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audio Calls: Ability to make voice calls within the system - Audio Capture: Record audio or import/upload audio files - Authentication: Verify the identity of users/devices to enable secure access - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Chat/Messaging: With this capability, you can communicate instantly with individuals or groups, organize discussions in channels, and use threads to keep conversations focused. Reviewers appreciate the intuitive interface, message search, expressive emojis, and integrations with Google Drive, Jira, and GitHub. - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Management: Manage, organize, and store contact information - Content Delivery: Distributing content through various platforms or channels - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Content Sharing: Digitally share pre-made materials and self-created content with others - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Employee Engagement: Tools to improve and measure employee satisfaction and involvement - Encryption: Convert data into a code for security - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: You can easily share documents, images, and videos directly in conversations or channels. Reviewers appreciate the drag-and-drop uploads, Google Drive and Dropbox integrations, and secure sharing, though some mention storage limits and occasional issues with large files or mobile uploads. - File Transfer: Move files across different systems or networks - Filtering: Find & retrieve relevant data or documents - For Developers: For the intention to be used by developers - For Sales Teams/Organizations: Caters to sales teams - Full Text Search: Search for specific words or phrases within a document or database - Group Management: Organize and edit a group of people's policy and members - Group Messaging: Group messaging lets multiple people carry on a group conversation - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Meeting Notes: Create and share notes/annotations taken during meetings - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Messaging: Communicate using messages within the system - Mobile Access: It gives you the flexibility to stay connected and respond on the go, with a mobile app that mirrors desktop functionality. Some reviewers find the app reliable and convenient, but several mention occasional notification delays or glitches, especially on certain Android devices. - Moderation: Controls/tools to moderate the session - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Language Processing: Process and analyze human language in text or audio form - Notes Management: Allow users to create, edit, and sort multiple notes - Presentation Streaming: Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet - Prioritization: Arrange tasks based on the level of priority or urgency - Private Chat: Send messages to selected individual(s) from the entire audience - Productivity Tools: Tools to facilitate the production of information and promote efficiency - Projections: Estimate or forecast of a future scenario based on the study of present trends - Read Receipts: Ability to see if recipient has viewed/opened the message - Real Time Synchronization: Files and folders are updated in real-time when changes/edits are made - Real-Time Chat: Slack offers real-time chat so you can exchange messages instantly, see when others are typing, and collaborate efficiently. Users think this helps streamline teamwork, enables quick decisions, and value threaded conversations, though a few mention occasional lag or limited file-sharing in chat. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Notifications: This aspect helps you stay updated instantly with customizable alerts for messages and mentions. Reviewers indicate the notifications are timely and flexible, supporting snooze and mute options, but some mention notification overload or occasional delays, especially between desktop and mobile. - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Capture: Save a screenshot of your desktop as an image - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Team Collaboration: Allow multiple team members to edit and work on the same document - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - To-Do List: A digital list of items that need to be completed - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Two Way Audio & Video: Presenter can see and hear participants and vice versa. - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: Connect with meeting participants remotely over video - Video Support: Supports various video file formats - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Whiteboard: Allows multiple users to simultaneously annotate on a digital whiteboard - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (22,172) 4.6 Based on 22,172 reviews ## Pricing Value for money 4.5 (15344) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/135003/Slack/pricing/) Pro $8.75 Per User,Per Month It includes: - Unlimited apps and integrations - Unlimited canvases with 30 days of version history - Voice-first huddles with up to 50 participants - Secure work with other companies using Slack Connect channels - Unlimited message history Business+ $15.00 Per User,Per Month It includes: - User provisioning and deprovisioning - SAML-based single sign-on - Unlimited canvases with 90 days of version history - Data exports for all messages Enterprise Grid Contact Vendor for Pricing It includes: - Peace of mind with enterprise-grade security and compliance, such as HIPAA support and the Enterpris - Built-in employee directory - Large scale collaboration and alignment with support for up to 500,000 users - Streamlined administration with centralized controls and customizable policies Value for money 4.5 (15,344) 4.5 Based on 15,344 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (13601) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (13,601) 4.4 Based on 13,601 reviews ## User reviews Overall rating 4.7 Based on 24,236 reviews Filter by rating 5(17395) 4(5752) 3(913) 2(128) 1(48) Mentioned topic Sorted by most recent RD Rowan D. Software Engineer Computer Software ### "Slack centralizes our engineering communication and incident response" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 28, 2026 Slack provides incredible ease of use for developer collaboration, offering high value for money given how heavily we rely on its API hooks. Whenever our custom webhooks broke, their enterprise customer support was fast and helpful. Pros The chat channels aggregate our Datadog APM alerts and GitHub PRs perfectly. Launching a quick audio meeting via Huddles helps us pair program, and dragging JSON logs directly into the window makes file sharing fast. Cons Heavy workspaces consume massive RAM on my local machine. Searching through old incident logs often triggers annoying UI bugs and issues when the cache gets overloaded. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Joshua D. Senior Support Engineer Information Technology and Services ### "Great for team communication" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 28, 2026 Slack is a very good communication tool. It's easy to use, generally responsive, and does a nice job of keeping people connected throughout the day, and inexpensive. Being able to quickly discuss technical issues, share screenshots, and coordinate work without endless email chains is a big plus. However, it's worth considering whether you really need another paid communication platform if your company already has Microsoft Teams. Overall, though, Slack does its job very well. Pros Slack makes it really easy to communicate with coworkers without having everything buried in email. Channels are useful for keeping different projects and topics separate, and the search functionality is pretty good. If you just need casual chat messages without large amounts of chat history retention, you can get away with a very low cost option. Cons The only con I have for this service is not even it's own fault. The con is that most businesses already have Microsoft Teams included in existing licenses. That makes it difficult to justify any additional cost for Slack, since it doesn't really add anything (nothing we needed anyway) beyond Teams. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reasons for choosing Slack At the time, we didn't have a license for Teams, and Slack was the most cost effective option. It does everything we need a chat app to do. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HB Hunter B. Owner Construction ### "Great tool for keeping team communication organized" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 October 27, 2026 Slack has been a useful tool that I plan to continue using. Over the 6 months that I've used it I have found it to be beneficial for team communications. Pros Slack makes it easy to keep conversations, files, and team updates in one place. The layout is easy to learn, and channels help organize discussions by topic or project. Chat is convenient for quick questions, while file sharing keeps documents close to the conversations they relate to. Huddles are also useful for quick meetings when talking something through is easier than typing. The value for money comes from saving time and keeping everyone connected, although the cost is worth considering as your team grows. Notifications can get overwhelming, so adjusting those settings helps. Customer support and bugs aren't something I've had a problem with. Slack is a useful option for making everyday teamwork more organized and efficient. Cons It took me a minute to adjust to slack coming from a GroupMe environment but the change has be good. Everything is organized and it integrates well into my day. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Andy M. Business Owner Food Production ### "My Encounter with Slack: User from 2018 - Date" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 27, 2026 Pros The availability of both cloud and on-premise across mobile and PC devices is what I like most about Slack. It is easy to conduct virtual business meetings with Slack on the go with my iOS mobile. Cons Slack performs all the tasks that I yearn to such as large file sharing, team collaboration and instant messaging without experiencing issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RN Ramon N. Office Manager Program Development ### "A Powerful Communication Hub for Modern Teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 26, 2026 Slack has become an essential part of our daily operations. It provides a flexible and organized environment for sharing updates, coordinating tasks, and staying connected across different departments. Its reliability, integrations, and user-friendly design make it a valuable tool for modern teamwork. Pros how easily it connects people and tools in one place. The integrations with Google Drive, Calendar, and other platforms are especially useful, while reminders, huddles, and customizable notifications make everyday communication much more efficient. Cons One area that could be improved is the notification management, as it can sometimes feel overwhelming when several channels are active. Also, finding older files or specific information through the search function isn't always as straightforward as expected. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BH Bart H. Lead Critical Facility Engineer Internet ### "Slack at Work" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 23, 2026 Overall, I've had a good experience with Slack. It's a reliable and convenient communication tool that makes it easy to stay connected, share information, and collaborate without adding unnecessary complexity. There are a few areas where navigation and notification management could be improved, but the benefits generally outweigh those frustrations. It's become one of those tools that's easy to take for granted because it works well for everyday communication. Pros I like how easy Slack makes it to communicate with individuals or groups without relying on lengthy email chains. Channels are useful for keeping conversations organized by topic, and being able to search previous discussions is a big plus. I also appreciate how well it integrates with other tools, making it convenient to keep up with information and activity in one place. Cons Slack can get a little overwhelming when you're involved in multiple channels and conversations throughout the day. Important information can sometimes get buried under newer messages, and notification management takes some getting used to. Threads help keep discussions organized, but they can also make it easy to overlook a response or lose track of a conversation. Switched from [SkypeTime](https://www.capterra.com/p/173334/SkypeTime/) Company mandated, we were migrating away from using Skype Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Swapnil B. Subject Matter Expert - Credit Operations and Automation Financial Services ### "Great for automation alerts, but the paid plan is costly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 21, 2026 I've used Slack for over 3 years at work. It's where our team talks and where our automated alerts land. Pros It's excellent for automation alerts and bots. Our workflows post updates straight into channels, so the team sees issues quickly without checking other tools. Cons The paid plan is costly, especially for a growing team, and the free plan feels limited. The price adds up quickly as more seats are added. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Jessica P. Product Manager Consumer Services ### "Standup Chats Run Smoothly Every Day" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 18, 2026 I love how Slack’s threaded replies keep my project updates tidy; when my design team posts a quick sketch, I can reply in the same thread without cluttering the channel, and the whole discussion stays together, making it a breeze to jump back in later. Pros I love the integrations but the mobile app feels clunky the channel search is quick, and file sharing is smooth for quick uploads. Cons The notification settings can be a bit overwhelming, especially when a channel has many active threads; I often miss important alerts because the default grouping is too aggressive, and tweaking it takes a few clicks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR alexandra R. Ma Hospital & Health Care ### "Slack review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 14, 2026 My overall experience when I used slack in my workplace was highly good . Everyone knew how to use it Pros That it was helpful to use in a workspace as you can communicate with staff from all over the office Cons I don’t think there’s anything that i didn’t like about it, it’s been super easy and not hard to navigate Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KL Karen L. Sr. Manager Accounting ### "Slack - Excellent Tool for informal office communications" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2026 Overall, my experience with Slack is very positive. I would recommend this product as an informal communication tool for the Companies. Pros Slack is user friendly. It is an excellent office communication tool. We can easily attached documents or excel files to share with team members. The customer support function is effective. Cons The price is relatively higher. Sometimes, we had issues connecting we use Slack to call a team member. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/135003/Slack/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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