# Page 2 | Slack Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Slack the right Knowledge Management solution for you? Explore 24101 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135003/Slack/reviews --- Slack 4.7 (24101) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 3rd, 2026 # Page 2 - Reviews of Slack ## Showing most helpful reviews Showing 26-50 of 24101 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer President Non-Profit Organization Management Used the software for: 2+ years ### "Solid products for teams" April 27, 2026 5.0 Pros An amazing product that truly allows teams to connect, collaborate, and communicate with ease. It's extremely easy to share files via drag-and-drop, and there are almost no bugs or issues. Cons Obviously, it's a premium product and it comes to a premium price. It would be better if it were more affordable for certain organizations like charities, but getting access to their discounted program is challenging, and the process is not straightforward. Alternatives considered [GroupMe](https://www.capterra.com/p/233886/GroupMe/) Reason for choosing Slack Slack is much more professional and easy to use Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Microsoft Teams is outrageously expensive and Slack is much more easier to use and has a better functionality. Review Source Eric S. CEO Marketing and Advertising Used the software for: 2+ years ### "Slack it to me! My favorite team tool." March 29, 2026 5.0 Slack is my main form of communication at the office. It really helps me stay organized while handle multiple tasks. Pros Slack allows seamless group coordination and communication. Great to be able to break off conversations with the team and even separate projects with the accurate team members. Cons Sometimes the attachments I try to send will not attach due to size. Not the biggest deal, but always nice to be seamless. Alternatives considered [BusyPaws](https://www.capterra.com/p/231681/BusyPaws/) Reason for choosing Slack It was recommended to I me from another associate who had used it prior. Switched from [Google Chat](https://www.capterra.com/p/175800/Chat/) Slack is a much more professional tool with more features to collaborate properly above just instant messaging. Review Source JC Jerrid C. CEO Computer Software Used the software for: 1-2 years ### "Slack helps me manage multiple clients efficiently" May 5, 2026 4.0 My overall experience with Slack has been very positive. As a solo product consultant working across multiple client organizations, I’ve found it to be an essential tool for staying organized, responsive, and connected without getting buried in email. It has helped me manage conversations by client and project, collaborate more efficiently, and maintain visibility across several workstreams at once. While notification volume and search can be frustrating at times, the overall value has far outweighed those drawbacks, especially because the platform helps me move faster and reduce administrative overhead. Pros What I liked most about Slack was how effectively it helped me manage communication across multiple client organizations without losing context. As a solo product consultant, I rely on the ability to move quickly between workspaces while keeping conversations, decisions, and deliverables organized by client and project. Slack’s channel structure makes that easy, and features like Huddles help me align with clients quickly without the overhead of scheduling formal meetings. I also found the AI and automation capabilities especially valuable for summarizing long threads and reducing repetitive administrative work, which helps me stay focused on higher-value strategic work. Cons What I liked least about Slack was how difficult it can be to manage at scale across multiple active workspaces. As a solo consultant, notification volume can become overwhelming, and it takes constant tuning to stay responsive without disrupting focused work. I also found that search, while useful, does not always make it easy to quickly surface specific historical context, files, or decisions across busy channels and threads when I need something fast. Review Source VR Verified Reviewer Transfer Sales Agent Consumer Services Used the software for: 1-2 years ### "A Reliable Tool for Organized Team Communication" April 19, 2026 5.0 My overall experience with Slack was positive. It made communication feel organized and efficient, especially with the managers‑only group where important information was shared and our campaign page where we stayed connected as a team. I liked that our daily stats and updates were sent there too, so everything I needed was in one place. At the same time, there were a few limitations — like not being able to see when someone read my message and not having the option to block someone if needed. But overall, Slack helped keep our workflow smooth and made it easier for everyone to stay informed and aligned. Pros What I liked most about Slack was how organized our communication became. We have a managers‑only group where they share valuable information, and we also have our campaign page where everyone can communicate and stay updated. I really like that our daily stats and important updates are sent there too, so I never feel out of the loop. Everything is in one place, easy to find, and it keeps the whole team aligned. Cons What I liked least about Slack was that I couldn’t see when someone read my message. Sometimes I needed confirmation that information was received, and without read receipts, I had to follow up more often. I also didn’t like that you can’t block someone. If a conversation becomes uncomfortable or someone keeps messaging you, there’s no way to stop it directly in Slack. Review Source Ahamed S. IT Executive Information Technology and Services Used the software for: 2+ years ### "The Gold Standard for Scalable Ops (If You Can Stomach the Bill" April 20, 2026 5.0 Notification Fatigue. Without strict internal policies, Slack can become a distraction. Managing the "noise" and teaching users how to set boundaries is a constant uphill battle for an admin. Additionally, the pricing structure makes it a "premium" choice that requires constant budget justification. Pros As an IT Executive at Snoonu, Slack was the central nervous system of our operations. Managing it end-to-end meant balancing security, integrations, and user experience. Overall, it is the most robust tool for a high-velocity environment, though it requires a disciplined admin to keep "channel creep" and costs under control. Detailed Breakdown Value for Money: This is Slack’s Achilles' heel. While the "Fair Billing Policy" is great (only paying for active users), the jump to Enterprise Grid or even Pro tiers is a significant investment. For a company like Snoonu, you’re paying for the ecosystem and the time saved through automations, but the per-user cost is high compared to bundled alternatives like Microsoft Teams. Customer Support: On the higher-tier plans, support is stellar. Response times are quick, and their technical documentation for admins is some of the best in the industry. They actually understand the "IT Executive" perspective when dealing with API or SSO issues. Ease of Use: For the end-user, it’s incredibly intuitive. For the admin, the backend is powerful but requires a learning curve to master granular permissions and global settings. Chat & File Sharing: The core functionality is flawless. Search is the "killer feature" here—being able to find a file or a specific thread from six months ago in seconds is what keeps the business moving. File sharing is seamless, though I always recommended integrating with Google Drive to keep the Slack storage from getting cluttered. Bugs and Issues: Rare. Slack is remarkably stable. Most "bugs" reported by users at Snoonu usually turned out to be notification settings mishaps rather than platform failures. Meetings (Huddles): Huddles revolutionized quick syncs. Moving away from scheduled "formal" calls to a quick audio drop-in fits the fast-paced Snoonu culture perfectly. However, for massive "All Hands" meetings, it still feels a bit secondary to dedicated tools like Zoom. Cons The Integration Ecosystem. As an IT Exec, the ability to hook Snoonu’s internal monitors, Jira tickets, and deployment alerts directly into Slack channels meant we could solve problems before the rest of the company even knew they existed. The automation (Workflow Builder) is a force multiplier for a lean IT team. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Slack’s superior integration ecosystem and intuitive UX drove higher adoption and faster dev cycles. Review Source PD Patricia D. Loan servicing specialist Banking Used the software for: 1-2 years ### "Great experience with Slack." March 26, 2026 5.0 My overall experience using Slack messaging was a positive experience. It made our team meetings memorable by sharing GIF’s, videos and important company information. Pros This is the most user friendly messaging experience I ever experienced. It made our team meeting more productive since it was quicker than meeting face to face. All my colleagues were happy with it. Cons Nothing, I don’t remember anything being bad.Everyone picked up on learning this messaging system quickly. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) It was a company wide decision to switch from slack to Microsoft Teams. Most of my coworkers did not welcome the change and preferred Slack over Teams. Microsoft Teams took up more space and could not minimize the chat box. Review Source Muhammad Z. Procurement Specialist Staffing and Recruiting Used the software for: 6-12 months ### "The Hub That Kept Us in Sync" March 26, 2026 4.0 My overall experience with Slack was positive. It made team communication organized, file sharing easy, and collaboration efficient. The interface was intuitive, and notifications kept me updated, making teamwork smooth and productive. Pros Slack offered great value for money by improving overall team productivity and communication efficiency The chat feature was easy to use, making real-time communication simple and well-organized File sharing was smooth and quick, allowing easy access to documents within conversations Meetings were reliable, especially with integrations that made scheduling and joining calls seamless Customer support was helpful and responsive whenever assistance was needed Bugs and issues were rare, and the platform felt stable and consistently improving Overall, Slack made collaboration fast, efficient, and easy for teams to stay connected and productive Cons Slack can feel overwhelming when there are too many channels and conversations to manage The free version has limited message history, making it difficult to access older chats Video and voice call features are not as strong as dedicated meeting platforms Some advanced features and integrations require paid plans Managing notifications can become challenging in busy workspaces It may consume more system resources during heavy usage Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) I switched because Slack offers better organization with channels and threads, smoother integrations, and a more user-friendly interface for daily communication. Review Source James W. Salesforce Administrator Higher Education Used the software for: 1-2 years ### "The Best Communication Platform" May 11, 2026 5.0 Slack is a superb communication platform. It's easy, organized, fun, and effective. Of the many communication tools out there, like Discord and Telegram, Slack stands out with more capability and yet more simplicity. Pros What I most like about Slack are the video call feature (Huddle) and screen-recording feature (which also allows you to record audio and camera with it). Cons I can't think of anything significant that I don't like about Slack as a product. If anything, being owned by a smaller company rather than Salesforce would be preferred. And maybe having a different product name than "Slack" since it helps your teams get more done! Switched from [Google Chat](https://www.capterra.com/p/175800/Chat/) We needed more real-time communication and more collaborative communication in order to be more efficient. Review Source RV Rakhi V. QA Lead Information Technology and Services Used the software for: 2+ years ### "Slack over 4 years" April 1, 2026 5.0 My experience with Slack has been very positive. It’s one of the best tools for day-to-day team communication and quick coordination, and it keeps work moving without a lot of friction. It does take some discipline (good channel hygiene, using threads, and knowing when to move things to docs), but when used well it’s a huge productivity boost. Pros it makes collaboration feel effortless—quick questions get answered fast, and it reduces the need for unnecessary meetings. I also really appreciate the way channels create a shared “team memory”: decisions, context, links, and updates are easy to find later, which is a huge help when you’re juggling multiple projects. Cons Slack can quietly create a “always-on” feeling—because messages move fast, it’s easy to feel pressure to respond immediately even when you’re deep in focused work. Another pain point is that important information can get trapped in threads and DMs; if something isn’t documented elsewhere, it can become hard to rediscover later, especially when channel volume is high and older context gets buried. Review Source VR Verified Reviewer Software Engineer Information Technology and Services Used the software for: 1-2 years ### "Efficient team communication with some organization challenges" April 22, 2026 4.0 My overall experience with Slack has been very positive, especially for day to day team communication and collaboration. It makes it easy to stay connected through channels, share files quickly, and keep conversations organized around specific topics or projects. The simplicity of chat based communication really helps reduce the need for long email exchanges and keeps work discussions more immediate and clear. It also supports quick meetings when needed, which helps in resolving issues faster and keeps work moving without delays. File sharing within conversations is convenient and improves teamwork since everything stays linked to the relevant discussion. In terms of ease of use, it is straightforward to get started and does not require much training. At the same time, there are a few challenges. With heavy usage, channels can become crowded and important messages may get lost in the flow of conversation. Notifications can also become distracting if not managed properly. Overall, it is a strong communication tool that works well for teams that value fast and organized collaboration, even though it requires good channel discipline to avoid information overload. Pros What I liked most about Slack is how simple it makes team communication. The chat is very smooth and organized, and it is easy to keep different discussions in separate channels without losing track of anything. It helps reduce long email threads and keeps conversations more focused. It is also easy to use, even for new users, and setting up channels or groups does not take much effort. File sharing works well since documents and links can be shared directly in chats, which makes collaboration faster. Meetings can be started quickly when needed, which helps in resolving issues without delay. From a value perspective, it feels worth it because it combines messaging, collaboration, and file sharing in one platform. Customer support has also been responsive whenever assistance was needed, and overall performance is stable with only occasional minor issues. Cons What I liked least about Slack is that it can get overwhelming when there are too many channels and messages. Important conversations sometimes get buried, especially in active teams, which makes it harder to keep track of everything. Occasional bugs or notification overload can also affect focus when working on multiple discussions at the same time. Review Source Charlie L. Video Editor Motion Pictures and Film Used the software for: 1-2 years ### "A Great Alternative for Coworker Communication" February 19, 2026 5.0 Overall, Slack has been great for my team. Whenever I'd talk to customer support, they would be very helpful, but honestly it wasn't that often that I needed help. My coworkers enjoy it, and it allows us to not have to just communicate by email, which can be pretty mundane. Pros Slack allowed me to communicate with my team with the utmost ease. The chat features allow for an easy and lighthearted conversation flow. Many of my coworkers enjoyed the UI customization options that made each of their individual accounts unique. I think it is a fantastic value for the money. Cons Sometimes, even when turned on, notifications would not pop up on mobile. This caused many team memebrs to miss things or respond to urgent maters later than needed. Switched from [Discord](https://www.capterra.com/p/240238/Discord/) My bosses wanted something that was easier to use and less clunky, and Slack was the answer to that. Review Source VR Verified Reviewer Senior Project Specialist Market Research Used the software for: 2+ years ### "Slack corporate messenger " February 2, 2026 5.0 Slack is great as a corporate messenger. It's simple and convenient to use. In general, it has all the necessary functionality for messaging and calls: good quality video and screen sharing in calls, groups creation and archiving, files exchange, etc. It's easy to sync it with other software to receive notifications (Gdrive, Hibob, Hubspot, etc.). Pros I can sync Slack with my Google calendar (it's very useful as I receive reminder notifications 1 minute before my meeting). It's easy to create groups in Slack (even with external users) - we use it to communicate with out external providers too. It's also possible to create polls in slack channels and templates for standardized messages. Now the AI tools have also been actively implemented in it. It generates recap of all messages received (especially long ones) - it helps reduce the time on reading some long less important messages. Cons Nothing in particular. No issues or bugs identified so far. Maybe it could have some GIFs available, even though it is for corporate use but we sometimes use them in my team. Review Source VR Verified Reviewer Technical Support Engineer Information Technology and Services Used the software for: 2+ years ### "Best business communication platform" February 12, 2026 5.0 Overall, my experience with slack is amazing and I love using it everyday for work. Having used other business communication platforms such as teams, Slack is much more responsive and easier to use. Pros I use slack literally everyday during for my work, where I direct message my colleagues, comment on threads, and keep up to date with channels and groups. Slack allows me to seamlessly communicate and work with my colleagues. There are many features I love about slack, such as the threads feature to categorize conversations, huddle feature to quickly hop on a call with colleagues, and the activity tab to see the latest activities to follow up and keep up to date with information. Cons There isn't too much cons about slack, but I notice periodically some features with Slack can be down at times, such as slow search times, slow responsiveness and lag. Most recently, the search feature in slack wasn't populating any searches. However, these are almost always incidents and bugs that Slack acknowledges and fixes within 1-2 hours. Review Source DD Daniel D. Product Mamager Research Used the software for: 1-2 years ### "Great for Fast Team Communication, But Hard to Stay Organized" January 29, 2026 4.0 Notification overload and scattered conversations make it easy to miss important context, and Slack isn’t great for long-term knowledge management. Pros Slack makes team communication fast and transparent by keeping conversations, files, and updates in one place. Channels help organize discussions by topic, integrations streamline workflows, and real-time messaging reduces reliance on email. Cons Slack can become overwhelming as teams grow, with constant notifications, fragmented conversations, and important information getting buried instead of being easy to find later. Review Source Sarah P. CEO Computer Software Used the software for: 2+ years ### "I like it so much I call all my chat apps Slack" January 30, 2026 5.0 Slack is easy and fun to use. There are just enough customizations and the integrations make the experience unique to your organization but familiar enough as you bring on new team members. I've used it at enterprise, smb and startup environments and it delivered in equal measure for each. Solid value for the money and very limited bugs and issues. I haven't used the customer support and don't have much to say about File storage features. Pros Slack has a sense of irreverence to it that is helpful for remote and hybrid cultures. A "cool kid" factor that you just don't find with Teams or other options. The app is also excellent and easy to use. Cons I don't prefer using Threads. I think the use of inline replies as an option instead of breaking out a thread is helpful in larger groups or longer conversations involving multitasking. I would also say that Teams calls are more intuitive and helpful than Huddles. Even still I prefer the experience overall to that of Teams and especially Google Chat. Alternatives considered [Google Chat](https://www.capterra.com/p/175800/Chat/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Slack Google chat doesn't even compare, Teams is useful but feels a bit more corporate and rigid Review Source VR Verified Reviewer Consultant Pharmaceuticals Used the software for: 2+ years ### "Slack is awesome for all kinds of things!" March 19, 2026 5.0 Overall, I have had super positive experiences with Slack. The UI is very easy to navigate and understand. I never found a feature I wanted that wasn't there. Pros Slack is legit. I've used Slack for a long time for a lot of different things. I first used it for my college baseball team. We had Slack channels for everything, practice, travel, weights, game schedule, you name it. At work we use it or everything and I got it integrated with our Salesforce environment so we could talk business and open channels straight from sales leads. Cons A lot of the times, notifications were having trouble. Mostly on my iPhone. Sometimes push notifications would come through and sometimes they wouldn't. I tried everything to get them to work but never fully got it figured out. Review Source VR Verified Reviewer BOH Manager Food & Beverages Used the software for: 2+ years ### "Straightforward team chat and project organization" February 9, 2026 4.0 I have used Slack as a member of multiple organizations of different sorts, and it has been an effective and easily understandable tool at all of them. Pros Slack is a very easy to use, has a free tier is more than enough for many organizations, and is effective for almost any organization to use. Cons I have found that some of the integrations with other services can be a bit fiddly, but it's unclear whether that's Slack's doing or the other services. I'm also not a fan of it hiding channels and/or DMs after a period of inactivity, but that's just a personal preference. Review Source Jiahao H. Deployment Strategist Information Technology and Services Used the software for: 1-2 years ### "Efficient, Intuitive, and Built for Team Collaboration" January 4, 2026 5.0 Overall, my experience with Slack has been very positive. It’s an intuitive, well-designed communication tool that makes collaboration feel fast and seamless. The ability to move easily between channels and conversations, combined with clear prioritization of unread messages, helps me stay organized even on busy days. Slack strikes a strong balance between functionality and ease of use, and features like shortcuts, message editing, and emojis not only improve efficiency but also help foster a sense of culture and connection within the workplace. Pros I love the ease of use of Slack, especially how easily I can switch between channels and conversations. I can be inundated with messages on a busy day—I love how Slack prioritizes my unread messages and pushes them to the top so I can prioritize which messages to respond to first. The ease of editing and sending a message is quite satisfying, and the shortcuts in which to navigate between channels is quite satisfying as well. The emojis add a custom flair and builds culture within my workplace. Cons On especially busy days, Slack can feel overwhelming. Despite its strong prioritization tools, the high volume of messages across multiple channels can create noise and make it harder to focus on deep work. Important messages can occasionally get buried, and the constant stream of notifications can make it challenging to fully disconnect during the workday. Review Source Gunther C. Software Engineer Computer Software Used the software for: 2+ years ### "Communication Nexus for Modern Work" April 3, 2026 5.0 Overall my experience with Slack has been great. The addition of video and voice calls, and finer grained notification management have been welcomed additions. Pros Slack is easy to use and makes remote and hybrid work environments seamless. It is a great tool for collaborating with coworkers and has good API support for creating integrations. Cons It would be great if Slacks API supported a wider range of filtering parameters. For example, the ability to filter the list of users by active and bot status instead of programmatically removing those values retroactively would be great. Review Source Tyra O. People Operations Specialist Computer Software Used the software for: 2+ years ### "Love, love, love Slack! " April 14, 2026 5.0 I love Slack. It's the first thing I check in the morning when I am ready to start my work day, and it's the last thing I check before logging off for the day. It's super dependable and I love using it every day. Pros I absolutely love Slack-- I don't know what I would do without it. I love that it has been to heavily adopted by my company-- we use it jsut as much as email if not slightly more. I love all of the innovation they have been doing with AI as well. Cons I really don't have much to say about Slack in regard to what I do not like. From time to time, I experience what seems to be a bug with their notifications in app-- it says I have many unread messages, but I am all caught up, this generally solves itself and is not an issue that is interfering with my use of he tool. Review Source VR Verified Reviewer SEO Copywriting Strategist Law Practice Used the software for: 2+ years ### "Simple and Effective Tool for Team Communication" July 29, 2025 4.0 Slack makes team communication quick and simple. It’s easy to use and helps me stay connected with others. Sometimes it feels a bit busy, but overall, it works well for daily teamwork. Pros It’s easy to chat with the team in real time. Channels help keep things organized. I also like that it works well with tools like Google Drive and Zoom. Cons There are too many notifications if you're in a lot of channels. It can get distracting. Sometimes it’s hard to keep track of important messages. Review Source JN Jon N. Technology Director Design Used the software for: 2+ years ### "Central core of all our company discussion and knowledge" November 20, 2025 5.0 Our team loves Slack and it is one of the applications they truly love using every day especially with the amount of time they spend using it. If it was difficult to use they would hate using it and be searching for alternative ways of communicating. Pros We have been using Slack since 2016 and it has become indispensible as the main source of all company knowledge and discussion over this time. We use Google Workspace and we first starting using Slack as there was comparative product as part of the their product suite and we still have no plans to get rid as Google Chat isnt even anywhere comparable with the Slack experience. Often we have to use Teams as its dictated by some of our clients and our employees hate this when they have to use Teams. We using it for DM's, group chat and project discussion and also allows us to easily share files with each other and we have confgured a number of connected apps and workflows. It is a very stable service that keeps our business running that is easy to use and has great customer support. Surprisingly it is great value for money considering the years of data and discussion we are able to archive and keep at hand within the platform. Cons I don't have many bad things to say about using Slack but the standout for me is prob the fact that it's not as tightly integrated as their main competitor, Teams. Teams is a combined product for video conferencing and team discussion. However we need to bolt on Zoom to make this a comparable product. This does mean we are using two best in class pieces of software but this does make things much expensive than a simple Microsoft subscription. Review Source VR Verified Reviewer Operations Lead Non-Profit Organization Management Used the software for: 2+ years ### "A Powerful Platform for Real Time Collaboration" November 7, 2025 5.0 Overall, I really like using Slack. It makes it easy to stay in touch with the team, share files, and track ongoing projects. Sometimes it can get busy with notifications, but it’s a huge improvement over email, and I can’t imagine going back. Pros I like how Slack keeps everyone connected, especially in a remote setup. The instant communication, status updates, and ability to create focused channels make teamwork much smoother. Cons The main challenge with Slack is message overload. It’s hard to focus when there are constant pings from multiple channels. Better tools for highlighting critical messages or consolidating updates would make it more efficient for teams Review Source EB Erika B. Massage therapist Alternative Medicine Used the software for: 6-12 months ### "Slack is the easy #1 pick for work communication apps! " November 24, 2025 5.0 Slack is awesome, I highly recommend it for use in both large and small companies. I used Slack while working as a client manager for a small substance abuse treatment facility. Our team was in constant communication regarding client updates or concerns, as well as team communication for coordinating logistics and coverage. Another Pro with Slack is not only can you type messages, but it also has a call feature that can be used to call a specific person or to do a group conference call. This was an extremely important and useful feature for the position and company I was at, at times when something was urgent it made a critical difference in timing to be able to call someone directly instead of sending a message they may not see right away. There are plenty of other software systems available that have mostly similar features and functionality, however I can say from first hand experience that Slack was reliable and consistent on many occasions where staff and management communication was critical in regards to client safety and navigating circumstances that absolutely could not wait. To me Slack remains as the top choice for workforce communication apps. Pros Slack is so easy to use, it’s straightforward and “user friendly” even for employees/coworkers that may not be very tech savvy. It has a lot of features and admin settings that make it great for work teams especially that you can do either direct messages with a specific person, a team/group channel for messaging a whole team at once, or can be narrowed down and set permissions for access to drill down different areas of communication within a team. Cons My alerts would constantly going off… but just kidding, this “con” was because of my position and company, not at all a slack issue. It’s actually just an additional PRO for Slack because you are able to control the notifications, what sound they do or don’t make, silence all notifications, or mute certain channels and not others, and even set it to only give a notification if your name is mentioned for a comment directly to you within a team channel. I can’t think of any real cons about Slack, it’s easy to use and performs exactly as it’s described and intended for company/group/team/individual communication. Switched from [Google Chat](https://www.capterra.com/p/175800/Chat/) Slack had more of the necessary features our team wanted and was more secure for protecting company and more importantly client information. Review Source SK Sam K. Licensed Salesperson Real Estate Used the software for: 2+ years ### "Great Platform, App Needs Some Fixing!" November 16, 2025 3.0 Overall I think Slack is a great platform, but the app needs some work so that users are always getting notified on their phones. Pros Slack has been an important communication tool for my business, and I find that the platform is easy to implement and use for chatting, sharing files, and scheduling events on the team. Cons For whatever reason, Slack seems incapable of sending real-time phone notifications consistently. I often find that I get notified about messages for a few hours, and then I won't get any notifications for the rest of the day despite receiving messages from team members. 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