# Slack Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Slack Software - reviews, pricing plans, popular comparisons to other Knowledge Management products and more. Source: https://www.capterra.com/p/135003/Slack --- # Slack Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Slack ## What is Slack? Slack is a collaborative work management platform that centralizes people, projects, tools, and AI agents to streamline workflows. It enables teams to communicate through channels, real-time messaging, and Huddles for audio/video meetings. Slack Connect allows collaboration with external partners. The platform includes customizable templates, Canvas documents, and Lists for project management. Its file sharing and integration with many apps allow users to connect tools and automate tasks using Workflow Builder. AI-powered tools like Slackbot and Agentforce provide assistance, summarizing information and enhancing efficiency. Security features include Enterprise Key Management and Slack Atlas for data protection and compliance. Slack helps teams work more collaboratively and productively in modern work environments. ## What is Slack used for? [Team Communication](https://www.capterra.com/team-communication-software/)[Collaboration](https://www.capterra.com/collaboration-software/)[Remote Work](https://www.capterra.com/remote-work-software/) Overall rating Based on 24,046 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 1% Pros & cons Integrated team collaboration hub Efficient colleague interaction platform Overwhelming and inconsistent notifications Resource-heavy and slow performance Starting price $8.75 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Slack alternatives Highest Rated [4.6 (5,726)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (5,058)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (13,547)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.2 (984)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/135003/Slack/alternatives/) ## Who uses Slack? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Integrated team collaboration hub 94% positive reviews out of 4380 Most reviewers find team collaboration effective, with dedicated channels, integrations, and real-time project coordination improving productivity. Alex B Managing Director, 11 - 50 employees. "It makes collaboration feel more dynamic because you can react to messages, share updates in real-time, and even automate some tasks to save time." Overwhelming and inconsistent notifications 59% negative reviews out of 2172 Some reviewers describe notifications as overwhelming, difficult to customize, and occasionally unreliable across devices, causing distractions or missed messages. Yash D Cloud operations, 201 - 500 employees. "Slack's potential for information overload, especially with regard to channels and notifications, is a disadvantage that can occasionally result in decreased focus and distractions." Efficient colleague interaction platform 95% positive reviews out of 1680 Most reviewers indicate colleague communication is streamlined, supporting instant messaging, file sharing, and organized discussions for workplace efficiency. Anastasiia P BDR, 51 - 200 employees. "I like that it gives me a possibility to connect with my colleagues in a quick and efficient way." Resource-heavy and slow performance 74% negative reviews out of 1442 Most reviewers report performance and speed issues, including high memory usage, slow load times, and frequent app sluggishness. Sean E Client Services Manager, 2 - 10 employees. "It can be quite slow to boot on desktop and uses quite a lot of RAM." Centralized remote team connectivity 98% positive reviews out of 1257 Most reviewers describe remote team communication as seamless, enabling real-time updates, collaboration, and inclusivity regardless of location. Madison S Account Manager, 11 - 50 employees. "As a remote worker, Slack helps keeps everyone informed on projects, helps build teamwork and togetherness, and allows for instant communication despite having coworkers all over the world." Occasional bugs and app glitches 48% negative reviews out of 626 Some reviewers report encountering bugs, crashes, and technical issues that disrupt workflow and require frequent troubleshooting or updates. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. File Sharing 4.6 (1,974) 58.21% of 1974 reviewers that rated this feature as important or highly important You can easily share documents, images, and code within conversations or channels. Reviewers indicate file sharing is quick, supports many formats, and integrates with Google Drive and Dropbox, though some note storage limits and occasional issues with large files or mobile uploads. Mobile Access 4.7 (1,950) 68.21% of 1950 reviewers that rated this feature as important or highly important It gives you the flexibility to stay connected and respond on the go, with a mobile app that mirrors desktop functionality. Some reviewers find mobile access essential for remote work, though a few mention occasional notification delays or minor glitches on certain devices. Real-Time Chat 4.8 (1,742) 70.03% of 1742 reviewers that rated this feature as important or highly important Slack offers instant, seamless communication for teams, enabling quick responses and efficient collaboration. Users think real-time chat is reliable, supports group and direct messaging, and integrates well with notifications, though a few mention occasional lag or limited file-sharing in chat. Real-Time Notifications 4.7 (1,284) 67.37% of 1284 reviewers that rated this feature as important or highly important This aspect helps you stay updated with instant alerts for messages and mentions, customizable per channel or device. Reviewers appreciate the flexibility to mute, snooze, or tailor notifications, though a few mention occasional delays or missed alerts on mobile. Chat/Messaging 4.8 (865) 77.23% of 865 reviewers that rated this feature as important or highly important With this capability, you can communicate instantly with individuals or groups, organize conversations in channels, and use threads for clarity. Reviewers appreciate the intuitive interface, expressive emojis, and the ability to keep discussions organized and searchable. Collaboration Tools 4.6 (1,866) 66.88% of 1866 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together Slack 100 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Track and document all activities across devices, networks, and other systems Continuous profile-based stream of news and activity Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Ability to make voice calls within the system Record audio or import/upload audio files Verify the identity of users/devices to enable secure access Group collaboration to solve ideas in a productive and concentrated manner. Track and manage schedules and meetings via an integrated calendar Facilitate virtual conferences that connect multiple people remotely Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria With this capability, you can communicate instantly with individuals or groups, organize conversations in channels, and use threads for clarity. Reviewers appreciate the intuitive interface, expressive emojis, and the ability to keep discussions organized and searchable. Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Digitally share pre-made materials and self-created content with others Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Pre-designed layouts that can be customized to match preferences and requirements Online forums/groups where users can ask questions, share ideas, best practices, etc. Store, manage, and track all electronic documents in a centralized location Assemble applications and processes by dragging over and arranging pre-built components Access names, contact information, and roles of employees in a centralized repository Tools to improve and measure employee satisfaction and involvement Convert data into a code for security Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service You can easily share documents, images, and code within conversations or channels. Reviewers indicate file sharing is quick, supports many formats, and integrates with Google Drive and Dropbox, though some note storage limits and occasional issues with large files or mobile uploads. Move files across different systems or networks Find & retrieve relevant data or documents Caters to sales teams Search for specific words or phrases within a document or database Organize and edit a group of people's policy and members Group messaging lets multiple people carry on a group conversation Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Manage the process of planning and scheduling meetings, including agenda creation Create and share notes/annotations taken during meetings Comprehensive list that contains information and details of all the members associated with a particular organization or group Communicate using messages within the system It gives you the flexibility to stay connected and respond on the go, with a mobile app that mirrors desktop functionality. Some reviewers find mobile access essential for remote work, though a few mention occasional notification delays or minor glitches on certain devices. Controls/tools to moderate the session Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time Allows users to manage data from a number of sources Allow users to create, edit, and sort multiple notes Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Arrange tasks based on the level of priority or urgency Send messages to selected individual(s) from the entire audience Tools to facilitate the production of information and promote efficiency Estimate or forecast of a future scenario based on the study of present trends Ability to see if recipient has viewed/opened the message Files and folders are updated in real-time when changes/edits are made Slack offers instant, seamless communication for teams, enabling quick responses and efficient collaboration. Users think real-time chat is reliable, supports group and direct messaging, and integrates well with notifications, though a few mention occasional lag or limited file-sharing in chat. Engage in direct, instant messaging with consumers Receive data and information in real time This aspect helps you stay updated with instant alerts for messages and mentions, customizable per channel or device. Reviewers appreciate the flexibility to mute, snooze, or tailor notifications, though a few mention occasional delays or missed alerts on mobile. Receive system updates as soon as any changes are made Record live video calls to play later Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling Provide support to your customers and employees remotely over a shared network Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Plan availability and assign specific time slots for tasks and resources Save a screenshot of your desktop as an image Record and save a video file of what is happening on a computer screen Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Allow multiple team members to edit and work on the same document Set up connections to third-party platforms to improve business processes A digital list of items that need to be completed View messages sent by both parties during the chat conversation Take actions to troubleshoot issues for networks, devices, etc. Presenter can see and hear participants and vice versa. Extra layer of security that requires not only a password and username but also something specific to that user Presenter can see and hear participants and vice versa Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Chat with your counterparts over the video in real time Connect with meeting participants remotely over video Supports various video file formats Allow organizations to streamline the check-in process for visitors. Allows multiple users to simultaneously annotate on a digital whiteboard An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (21,982) 4.6 Based on 21,982 reviews ## Pricing Value for money 4.5 (15186) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/135003/Slack/pricing/) Pro $8.75 Per User,Per Month It includes: - Unlimited message history - Unlimited apps and integrations - Unlimited canvases with 30 days of version history - Voice-first huddles with up to 50 participants - Secure work with other companies using Slack Connect channels Business+ $15.00 Per User,Per Month It includes: - User provisioning and deprovisioning - SAML-based single sign-on - Unlimited canvases with 90 days of version history - Data exports for all messages Value for money 4.5 (15,186) 4.5 Based on 15,186 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (13452) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (13,452) 4.4 Based on 13,452 reviews ## User reviews Overall rating 4.7 Based on 24,046 reviews Filter by rating 5(17256) 4(5707) 3(907) 2(128) 1(48) Mentioned topic Sorted by most recent JH Jamie H. Executive Vice President at FEVO Information Technology and Services ### "Slack for fast team communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 7, 2026 Pros It’s very responsive and keeps conversations organized through channels. Integrations with other tools help streamline workflows, and it’s easy to stay connected throughout the day. Cons With many channels and messages, it can become overwhelming at times. Important information can get lost if not properly managed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Konstantinos A. Tech lead Computer Software ### "A Must-Have Tool for Modern Team Communication" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 7, 2026 Overall, Slack has significantly improved how our team collaborates. Conversations feel more dynamic and efficient than email, and the ability to integrate our most-used apps has reduced a lot of context-switching. Once the team establishes good channel organization and notification habits, Slack becomes a powerful communication hub that boosts productivity and keeps everyone aligned. Pros Slack makes team communication incredibly smooth and organized. Channels help keep conversations focused, and the search function is excellent for finding past messages or files. Integrations with tools like Google Drive, Jira, and Zoom streamline workflows, making it easy to manage projects in one place. The interface is clean, intuitive, and works seamlessly across devices. Cons Notifications can become overwhelming, especially in large teams with many active channels. It can also take time for new users to adjust to channel organization and notification settings. Some advanced features and administrative controls are limited unless you’re on a higher-tier plan. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Marketing Designer Non-Profit Organization Management ### "Sufficient for Small Teams" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 April 6, 2026 Pros Slack is pretty easy to use and set up. I have used it in both professional and casual settings for group messaging. Slack can be convenient and sufficient for small teams or startups using the free plan. Cons Slack is not as robust as a system like Microsoft Teams, but it works well for small groups or tight budgets- because it does have a free version. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) I moved to a smaller start-up company that didn’t need a complex system like Teams. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Gunther C. Software Engineer Computer Software ### "Communication Nexus for Modern Work" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 3, 2026 Overall my experience with Slack has been great. The addition of video and voice calls, and finer grained notification management have been welcomed additions. Pros Slack is easy to use and makes remote and hybrid work environments seamless. It is a great tool for collaborating with coworkers and has good API support for creating integrations. Cons It would be great if Slacks API supported a wider range of filtering parameters. For example, the ability to filter the list of users by active and bot status instead of programmatically removing those values retroactively would be great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HC Hilary C. Owner Marketing and Advertising ### "Great experience with slack " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2026 Overall, Slack is a powerful communication tool that improves collaboration, though it requires thoughtful setup to manage noise. Pros Slack keeps team communication organized with channels, quick messaging, and integrations that streamline daily workflows. Cons Notifications can become overwhelming, and message organization may feel cluttered in larger, more active teams. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Online Advertising Specialist and Consultant Food Production ### "Slack is the workplace software anything else is subpar" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 2, 2026 Pros The whole digital workplace experience is what I like most about slack. Chatting, huddling, integration with about every productivity software we use, the emojis and the message notification sound. Cons There is nothing to dislike about slack. I believe the developers' team didn't spare an effort to perfect the user experience of the platfom. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User App Developer Information Technology and Services ### "Efficient and Collaborative Team Communication Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 April 1, 2026 My overall experience with Slack has been positive—great for team communication, collaboration, and staying organized in real time. Pros What I like most about Slack is its real-time messaging, seamless team collaboration, easy integrations, and organized channels. Cons What I liked least about Slack is that notifications can be overwhelming and the interface can feel cluttered with many channels. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RV Rakhi V. QA Lead Information Technology and Services ### "Slack over 4 years" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 1, 2026 My experience with Slack has been very positive. It’s one of the best tools for day-to-day team communication and quick coordination, and it keeps work moving without a lot of friction. It does take some discipline (good channel hygiene, using threads, and knowing when to move things to docs), but when used well it’s a huge productivity boost. Pros it makes collaboration feel effortless—quick questions get answered fast, and it reduces the need for unnecessary meetings. I also really appreciate the way channels create a shared “team memory”: decisions, context, links, and updates are easy to find later, which is a huge help when you’re juggling multiple projects. Cons Slack can quietly create a “always-on” feeling—because messages move fast, it’s easy to feel pressure to respond immediately even when you’re deep in focused work. Another pain point is that important information can get trapped in threads and DMs; if something isn’t documented elsewhere, it can become hard to rediscover later, especially when channel volume is high and older context gets buried. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Clarice H. Project manager Marketing and Advertising ### "Perfect workplace tool for teams and projects" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 1, 2026 Used in multiple work places to work on projects between departments. Creating an seamless experience for meetings and boards etc. Pros The ease of use and user interface are great. I find it so much easier to navigate that competitors apps. Cons occasionally you get notification overload but you can change settings, this may be something that can be looked at. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AJ Angel J. Manager Consumer Goods ### "Slack is one of the best !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 10/10 March 31, 2026 My experience so far on slack has been incredible. I used it regularly to communicate with my colleagues and even friends. The chat section is really good. Pros Slack is so smooth to chat with friends and colleagues. Slack is very easy to use with user friendly interface. It has nice value for money. There has been no bug issue. It is so efficient for team meeting.it always makes sharing of files easy. Cons There used to be too much of notifications. Also the customer service team needs improvement as they delay in response. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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