# Slack Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Slack Software - reviews, pricing plans, popular comparisons to other Team Communication products and more. Source: https://www.capterra.com/p/135003/Slack --- # Slack Software Review 2026: Features, Integrations, Pros & Cons Last updated on May 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Slack ## What is Slack? Slack is where work happens for millions of people everyday. Slack transforms how work happens by bringing AI and automation to where people are already collaborating. Go from chatting with your teams to chatting with apps and data. Break down siloed data through Slack's searchable channel architecture, allowing your teams and AI to access your organization's knowledge. Teams work together in context when CRM data, project management, and people all come together to solve problems and make decisions. Teams can talk to each other and their AI agent in conversational language, allowing them to access each other and information seamlessly. Slack AI recaps channels and summarizes threads so that employees can jump into discussion quickly, whether they are new to a project or catching up after being away. Enterprise applications can easily be integrated and shared in channel and direct message, giving a snapshot of context and the opportunity to collaborate on the spot. ## What is Slack used for? [Team Communication](https://www.capterra.com/team-communication-software/)[Collaboration](https://www.capterra.com/collaboration-software/)[Remote Work](https://www.capterra.com/remote-work-software/) Recognitions Shortlist Best ease of use Overall rating Based on 24,110 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 1% Pros & cons Integrated team collaboration workspace Efficient colleague interaction platform Overwhelming and inconsistent notifications Resource-heavy and slow performance Starting price $8.75 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Collaboration / 2025 - Community / 2025 - Employee Communication Tools / 2025 - File Sharing / 2025 - Internal Communications / 2025 - Knowledge Management / 2025 - Meeting / 2025 - Remote Work / 2025 - Team Communication / 2025 Our "Best of" badge program showcases products with the highest ratings... - Customer Engagement / 2026 - Internal Communications / 2026 - Live Chat / 2026 - Screen Recording / 2026 - Screen Sharing / 2026 - Unified Communications / 2026 - Video Conferencing / 2026 - Digital Workplace / 2025 - Productivity / 2025 - Sales Enablement / 2025 - Team Communication / 2025 Our "Best of" badge program showcases products with the highest ratings... ## Slack alternatives Highest Rated [4.6 (5,213)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.2 (991)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (13,574)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (2,994)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/135003/Slack/alternatives/) ## FAQs about Slack Overview ### What problems does Slack solve? Slack solves scattered team communication, long email chains, unclear assignment updates, and slow responses by organizing conversations into channels, threads, calls, and searchable message history. Remote teams, product and engineering groups, managers, support teams, and multi-office organizations use it to coordinate projects, share files, automate alerts, and stay aligned across tools. Answer based on 10777 reviews Overview ### Which roles and teams benefit most from Slack? Slack is most used by software engineers, developers, and product teams that need fast collaboration, channel-based updates, and issue resolution. Managers, executives, and business owners use it to align departments and make decisions quickly, while marketing, sales, operations, and client-facing teams coordinate campaigns, handoffs, and customer communication. Answer based on 22842 reviews Overview ### What company size and industries is Slack built for? Slack is built mainly for small businesses, which make up 69% of reviewers, and is most common in Computer Software at 15%. It serves engineering, IT, customer service, sales, project management, marketing, HR, and security teams, with additional use across Information Technology and Services at 11% and Marketing and Advertising at 8%. Answer based on 24103 reviews Features and Usability ### What are the key features of Slack? Slack includes core communication features like channels, direct messaging, group chats, threads, and @mentions, plus file sharing and searchable message history. Differentiators include configurable notifications, private channels, audio and video calls, and third-party integrations with tools like Google Drive, bug tracking, and monitoring systems. Answer based on 10976 reviews Pricing ### How much does it cost and what fees or limitations are included? Slack offers a free version, with paid plans starting at $8.75/user/month for Pro and $15/user/month for Business+, plus a free trial. Reviewers say the free tier works well for small teams, but 10,000-message history limits, storage caps, and missing features like group video calls can push growing teams to paid plans. Answer based on 2947 reviews Integrations ### Which third-party tools and platforms does Slack integrate with? Slack integrates with over 200 third-party tools, including Google Drive, Google Calendar, Jira, Trello, Asana, GitHub, Microsoft Teams, and Zapier. These integrations span file storage, calendars, project management, development, and communication, with reviewer mentions also highlighting Gmail, Google Docs, Microsoft Outlook, and WhatsApp. Answer based on 5166 reviews Getting Started and Support ### How easy is it to onboard and train a team on Slack? Slack is quick for most team members to pick up, especially users familiar with modern chat apps, while less tech-savvy users and admins usually need more time for channels, notifications, integrations, and permissions. Training is available through in-person sessions, live online sessions, documentation, and videos, though some reviewers wanted deeper tutorials. Answer based on 983 reviews Getting Started and Support ### What customer support options does Slack offer, and how do users rate the experience? Slack offers email/help desk, FAQ/forum, a knowledge base, and chat. Users generally describe support as responsive, effective, and helpful, with quick feedback and strong service experiences. Some note a learning curve when getting started, and a few mention wanting further improvement in support response and overall assistance. Answer based on 612 reviews ## Who uses Slack? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 766 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 766 reviews Administrative 21% Administrative 21% IT & Software Development 19% Marketing 11% Sales & Business Development 10% Others 39% Top industries Based on 766 reviews Information Technology and Services 34% Marketing and Advertising 21% Computer Software 20% Health, Wellness and Fitness 14% Other 11% ## Pros and Cons Integrated team collaboration workspace 94% positive reviews out of 4427 Most reviewers describe team collaboration as streamlined, with channels, integrations, and real-time updates enhancing productivity. Fanne M CEO and Publishing Editor, 1 employee. "Slack enhances real-time team collaboration which boost productivity in my organization." Overwhelming and inconsistent notifications 60% negative reviews out of 2219 Some users say notifications are distracting, difficult to customize, and often delayed or missed across devices and channels. Yash D Cloud operations, 201 - 500 employees. "Slack's potential for information overload, especially with regard to channels and notifications, is a disadvantage that can occasionally result in decreased focus and distractions." Efficient colleague interaction platform 95% positive reviews out of 1697 Most users comment colleague communication is instant, secure, and supports sharing files, updates, and informal chats. Vishnu V Buyer, 5,001 - 10,000 employees. "It is easy and simple way to communicate with internal , and external colleagues , instantly without writing a formal email." Resource-heavy and slow performance 74% negative reviews out of 1450 Most reviewers report performance and speed issues, including high memory usage, slow loading, and frequent connectivity disruptions. Sean E Client Services Manager, 2 - 10 employees. "It can be quite slow to boot on desktop and uses quite a lot of RAM." Centralized remote communication hub 98% positive reviews out of 1273 Most reviewers indicate remote team communication is seamless, organized, and fosters real-time collaboration across locations. Madison S Account Manager, 11 - 50 employees. "As a remote worker, Slack helps keeps everyone informed on projects, helps build teamwork and togetherness, and allows for instant communication despite having coworkers all over the world." Recurring bugs and technical glitches 48% negative reviews out of 639 Some reviewers indicate bugs and issues cause app crashes, status errors, and delayed customer support, impacting reliability. Viktorija C Project Manager, 51 - 200 employees. "I don't like its customer support because they take a lot of time to respond and besides taking a lot of time, they are not very prompt to resolve issues." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 4.7 (1,984) 68.70% of 1984 reviewers that rated this feature as important or highly important Slack offers seamless mobile access, letting you stay connected and respond on the go. Some users say the app mirrors desktop capabilities, notifications are customizable, and collaboration is easy. A few reviewers report notification delays or glitches on certain devices. File Sharing 4.6 (1,976) 58.20% of 1976 reviewers that rated this feature as important or highly important You can easily share documents, images, code, and more in chats or channels. Reviewers appreciate integrations with Google Drive, Dropbox, and OneDrive, secure sharing, and file previews. Some users mention storage limits and occasional upload issues, especially on mobile. Real-Time Chat 4.8 (1,756) 70.27% of 1756 reviewers that rated this feature as important or highly important It gives you instant communication for quick decision-making and team coordination. Users think messages are delivered almost instantly, channels keep conversations organized, and notifications are prompt. Some reviewers mention occasional lag or limited file-sharing within chat. Real-Time Notifications 4.7 (1,315) 68.06% of 1315 reviewers that rated this feature as important or highly important This aspect keeps you instantly updated on messages and tasks, with customizable alerts and snooze options. Reviewers indicate notifications are reliable and flexible, but some users report occasional delays on mobile or desktop and wish for even more customization. Chat/Messaging 4.9 (899) 78.09% of 899 reviewers that rated this feature as important or highly important With this capability, you can communicate instantly with individuals or groups, organize discussions in channels, and share files securely. Reviewers appreciate the intuitive interface, robust privacy settings, expressive emojis, and integrations with Google Drive, Jira, and GitHub. Collaboration Tools 4.6 (1,884) 67.09% of 1884 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together Slack 104 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Track and document all activities across devices, networks, and other systems Continuous profile-based stream of news and activity Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Ability to make voice calls within the system Record audio or import/upload audio files Verify the identity of users/devices to enable secure access Group collaboration to solve ideas in a productive and concentrated manner. Track and manage schedules and meetings via an integrated calendar Facilitate virtual conferences that connect multiple people remotely Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria With this capability, you can communicate instantly with individuals or groups, organize discussions in channels, and share files securely. Reviewers appreciate the intuitive interface, robust privacy settings, expressive emojis, and integrations with Google Drive, Jira, and GitHub. AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Digitally share pre-made materials and self-created content with others Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Pre-designed layouts that can be customized to match preferences and requirements Online forums/groups where users can ask questions, share ideas, best practices, etc. Store, manage, and track all electronic documents in a centralized location Assemble applications and processes by dragging over and arranging pre-built components Access names, contact information, and roles of employees in a centralized repository Tools to improve and measure employee satisfaction and involvement Convert data into a code for security Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service You can easily share documents, images, code, and more in chats or channels. Reviewers appreciate integrations with Google Drive, Dropbox, and OneDrive, secure sharing, and file previews. Some users mention storage limits and occasional upload issues, especially on mobile. Move files across different systems or networks Find & retrieve relevant data or documents For the intention to be used by developers Caters to sales teams Search for specific words or phrases within a document or database Organize and edit a group of people's policy and members Group messaging lets multiple people carry on a group conversation Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Manage the process of planning and scheduling meetings, including agenda creation Create and share notes/annotations taken during meetings Comprehensive list that contains information and details of all the members associated with a particular organization or group Communicate using messages within the system Slack offers seamless mobile access, letting you stay connected and respond on the go. Some users say the app mirrors desktop capabilities, notifications are customizable, and collaboration is easy. A few reviewers report notification delays or glitches on certain devices. Controls/tools to moderate the session Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time Allows users to manage data from a number of sources Process and analyze human language in text or audio form Allow users to create, edit, and sort multiple notes Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Arrange tasks based on the level of priority or urgency Send messages to selected individual(s) from the entire audience Tools to facilitate the production of information and promote efficiency Estimate or forecast of a future scenario based on the study of present trends Ability to see if recipient has viewed/opened the message Files and folders are updated in real-time when changes/edits are made It gives you instant communication for quick decision-making and team coordination. Users think messages are delivered almost instantly, channels keep conversations organized, and notifications are prompt. Some reviewers mention occasional lag or limited file-sharing within chat. Engage in direct, instant messaging with consumers Receive data and information in real time This aspect keeps you instantly updated on messages and tasks, with customizable alerts and snooze options. Reviewers indicate notifications are reliable and flexible, but some users report occasional delays on mobile or desktop and wish for even more customization. Receive system updates as soon as any changes are made Record live video calls to play later Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling Provide support to your customers and employees remotely over a shared network Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Plan availability and assign specific time slots for tasks and resources Save a screenshot of your desktop as an image Record and save a video file of what is happening on a computer screen Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Allow multiple team members to edit and work on the same document Set up connections to third-party platforms to improve business processes A digital list of items that need to be completed View messages sent by both parties during the chat conversation Take actions to troubleshoot issues for networks, devices, etc. Presenter can see and hear participants and vice versa. Extra layer of security that requires not only a password and username but also something specific to that user Presenter can see and hear participants and vice versa Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Chat with your counterparts over the video in real time Connect with meeting participants remotely over video Supports various video file formats Allow organizations to streamline the check-in process for visitors. Allows multiple users to simultaneously annotate on a digital whiteboard An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (22,046) 4.6 Based on 22,046 reviews ## Pricing Value for money 4.5 (15237) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/135003/Slack/pricing/) Pro $8.75 Per User,Per Month It includes: - Unlimited message history - Unlimited apps and integrations - Unlimited canvases with 30 days of version history - Voice-first huddles with up to 50 participants - Secure work with other companies using Slack Connect channels Business+ $15.00 Per User,Per Month It includes: - User provisioning and deprovisioning - SAML-based single sign-on - Unlimited canvases with 90 days of version history - Data exports for all messages Value for money 4.5 (15,237) 4.5 Based on 15,237 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (13498) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (13,498) 4.4 Based on 13,498 reviews ## User reviews Overall rating 4.7 Based on 24,110 reviews Filter by rating 5(17305) 4(5721) 3(908) 2(128) 1(48) Mentioned topic Sorted by most recent DC Daniel C. Benefits and Compliance Manager Hospital & Health Care ### "Slack Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 25, 2026 Pros While i used Slack only on a very basic level, I found it to be a top notch app with respect to team collaboration and basic chats. The Canvases were a nice feature as it allowed for brainstorming. Cons The only critique I have (admittedly I only used slack briefly so this could have been updated by now) is that as i had numerous DMs and messages, older conversations tended to get backlogged and were a bit difficult to pull up Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Head of events Marketing and Advertising ### "Good chat app" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 May 25, 2026 Pros I love centralized chats and external chat capabilities. I like that I am able to keep up with team members more quickly than email. Cons The text functions are pretty basic— for example, as I am typing I am not able to press enter to create a new paragraph. This doesn’t align with standard text practices. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Lauren G. Director of Operations Real Estate ### "Slack Stands the Test of Time" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 25, 2026 I've used Slack for 10+ years with multiple companies, and it's one of those software solutions that stands the test of time. I was first introduced in a corporate setting but now I use it for our own small business and even personal use for running our household. The framework has stayed the same over all these years, allowing for ease of use and it is easy adapted by new team members. Pros It's an excellent tool for our small team to communicate in one place so nothing gets missed. We have the free plan and it works well for our needs. We have multiple channels so it keeps everything stream-lined and organized with different aspects of our business. Cons I don't like the 10 file maximum for uploading pictures. When we share assets for social media, there is a gap there. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Workshop manager Computer Hardware ### "Slack ain’t slacking in the features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 23, 2026 Overall very good piece of software, it’s seamless as if you could be sat together in person. Its features set is unrivaled and I don’t think you could ask for more for what it does. Pros I absolutely love slack, for day to day collaboration there’s nothing that comes close. From sending small and large files and general chat between teams and colleagues, its ease of use, it has everything you would need to keep your team flowing as best it can possibly be. Its pricing structure is pretty straight forward and is excellent value for money if you want to get things done properly. If there is any bugs or issues the customer support team gets straight into it and give you notifications along the way. Cons I personally think they need to work on huddles and screen sharing as the competition has nailed this more (zoom/teams) Switched from [Connecteam](https://www.capterra.com/p/153140/Connecteam/) For the features mainly as it has lots more third party integrations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Erlinda Mangrobang A. Compliance Officer Transportation/Trucking/Railroad ### "A tool that keeps the whole team on the same page." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 23, 2026 It has become the main way our team stays in touch and gets things done. It is easy to pick up even for people who are not very tech savvy. There are moments where it feels like too much is happening at once, but once you get used to managing your notifications it works really well day to day. Pros Pros: What did you like most about Slack? Slack makes team communication a lot easier. Everything is organized by channels so you always know where to find a conversation. Searching for old messages or files is quick and reliable. It also connects well with other tools we already use like Google Drive, Zoom and Samsara, which saves a lot of time switching between apps. Cons Notifications can get out of hand if you are in a lot of channels. It takes some time to figure out the right settings so you are not constantly interrupted. Also, when too many conversations are happening at once it can feel hard to keep up, and important messages sometimes get buried. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AF Amanda F. Head of Quality Information Technology and Services ### "Powerful communication and work management tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 22, 2026 After making it through the initial learning period, I have been happy using Slack. It helps me manage communication topics, stay on top of my work, and go back through chat histories to find information and files I need. Pros Slack is a powerful tool for both work management and communication. The supported integrations elevates visibility of tasks from different connected applications. The splitting of Direct Messages and Channels is helpful for ensuring communication reaches its target audience. Cons Slack has a steep learning curve compared to other platforms (less intuitive in my opinion). Based on if conversations were continued within individual threads or within the main body of a message, I could inadvertently miss replies. Also it seems that my notifications for in-thread replies are inconsistent between my computer and phone's application. I'm used to this now and just make sure to constantly monitor the Activity page. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) I went to a new company that uses Slack instead of Teams. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jake P. Account Executive Hospital & Health Care ### "Excellent Team Collaboration Hub, But Requires Mindful Notification Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 22, 2026 Our team uses Slack daily, and it has drastically improved our collaboration efficiency by cutting down internal email threads by more than half. It essentially acts as our digital office space, keeping everyone connected regardless of whether they are working remotely or in the office. Aside from the occasional notification fatigue and the premium price tag, it remains an indispensable tool for our day-to-day operations, quick huddles, and project tracking. Pros The real-time chat interface is incredibly intuitive, making day-to-day team communication seamless. I love how easy it is to organize conversations into dedicated channels for specific projects or departments, which completely prevents our email inboxes from getting overloaded. The file sharing mechanism is very smooth—we can drop images and documents straight into a chat, and the search functionality is powerful enough to find old files or specific conversations from months ago using simple keywords. The direct integration with other tools like Google Drive and calendar apps also helps keep our workflow centralized in one hub. Cons While it excels at quick communication, managing notifications can quickly become overwhelming, especially if you are part of multiple large channels. It takes a bit of time to configure the alert settings properly so you aren't constantly distracted by non-urgent messages. Additionally, sending very large files can sometimes hit strict size limitations, forcing us to rely on external cloud storage links instead of direct uploads. The pricing structure can also feel quite steep for smaller teams as you scale up and need historical message retention beyond the basic tiers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MP Max P. Commercial BD Facilities Services ### "Slack- Great free product to communicate internally" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2026 Slack is a great free way to communicate with your team members on your computer. I do believe they have a paid version that allows you to go back and look at messages from an unlimited time frame. The free version does limit how far back you can look on conversations. Pros Slack is an awesome app if you are looking for a way to quickly message with your internal team. This is a great alternative to keep on your computers so you do not have team members texting on their phone. Cons I am not sure if it is just the way I have it set up but I do not receive notifications if someone messages me and the app is not open. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Enish S. Business Administrator Information Technology and Services ### "The best team communication tool out there — if you can tame it" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 18, 2026 We've used Slack for nearly two years across a hybrid team, and it's become the backbone of how we communicate. Customer support is decent — mostly self-serve through their help center, which is thorough. The value for money is reasonable at the Pro level, though I do think the free tier cutbacks pushed smaller teams into paying sooner than felt fair. Overall, it's the right tool for the job — just set your notification boundaries early and enforce some channel etiquette as a team, and it's hard to beat. Pros Slack genuinely replaced email for our day-to-day internal communication and I can't imagine going back. The channel structure keeps conversations organized by project, team, or topic, and being able to thread replies means a busy channel doesn't turn into chaos. The search is surprisingly powerful — I've pulled up messages and files from two years ago in seconds. Integrations are a massive plus; we've connected it with Google Drive, Zoom, and a few project tools, so a lot of our workflow just lives inside Slack now. Huddles (the quick audio call feature) are underrated — it's way faster than scheduling a meeting for a five-minute question. Ease of use is genuinely one of its strongest points; new team members are comfortable within a day. Cons Notifications can become overwhelming fast if you don't take time to configure them properly, and most people don't — which leads to either constant pinging or people muting everything and missing important messages. The free plan is quite restrictive now with the 90-day message history limit, which makes it hard for smaller teams to commit without paying. The pricing per seat adds up quickly for growing teams. Occasionally there are minor bugs — slow load times or messages showing as unread when they aren't — nothing critical, but noticeable. It can also quietly become a productivity killer if your team culture leans into being always-on. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZM Zal M. Program Manager Education Management ### "Makes communication quick and easy, especially for remote teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 May 18, 2026 Slack has been a long-used chat system that I have used across multiple workplaces. Having used earlier chat software, or moving to workplaces where another option was used, I've made sure the teams I've joined implement it ASAP. Pros Slack is our primary communication tool amongst our team as we're a fully remote business, operating in different cities around the country. It's great for 1:1 messaging, but also channel-based chats, and group messaging - very quick, easy to use, and reliable. Cons It's probably more a broader issue with how businesses operate in the modern day, but having slack means people will message you a lot more than they would usually have picked up the phone to call you or walk over (if in an office) because it's so easy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/135003/Slack/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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