--- title: "Slack Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Slack Software - reviews, pricing plans, popular comparisons to other Team Communication products and more." source_url: "https://www.capterra.com/p/135003/Slack/" page_type: "product" language: "en" --- # Slack Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Slack ## What is Slack? Slack is where work happens for millions of people everyday. Slack transforms how work happens by bringing AI and automation to where people are already collaborating. Go from chatting with your teams to chatting with apps and data. Break down siloed data through Slack's searchable channel architecture, allowing your teams and AI to access your organization's knowledge. Teams work together in context when CRM data, project management, and people all come together to solve problems and make decisions. Teams can talk to each other and their AI agent in conversational language, allowing them to access each other and information seamlessly. Slack AI recaps channels and summarizes threads so that employees can jump into discussion quickly, whether they are new to a project or catching up after being away. Enterprise applications can easily be integrated and shared in channel and direct message, giving a snapshot of context and the opportunity to collaborate on the spot. ## What is Slack used for? [Team Communication](https://www.capterra.com/team-communication-software/)[Collaboration](https://www.capterra.com/collaboration-software/)[Remote Work](https://www.capterra.com/remote-work-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 24,183 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 1% Pros & cons Centralized team collaboration hub Efficient workplace messaging platform Overwhelming and inconsistent notifications Resource-intensive and slow performance Starting price $8.75 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Collaboration / 2026 - Community / 2025 - Employee Communication Tools / 2025 - File Sharing / 2025 - Internal Communications / 2025 - Knowledge Management / 2025 - Meeting / 2025 - Remote Work / 2025 - Team Communication / 2025 Our "Best of" badge program showcases products with the highest ratings... - Customer Engagement / 2026 - Internal Communications / 2026 - Live Chat / 2026 - Screen Recording / 2026 - Screen Sharing / 2026 - Unified Communications / 2026 - Video Conferencing / 2026 - Digital Workplace / 2025 - Productivity / 2025 - Sales Enablement / 2025 - Team Communication / 2025 Our "Best of" badge program showcases products with the highest ratings... Do you work for Slack?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://slack.com&name=Slack) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Slack 4.7 (24,183) VS. [4.6 (5,308)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $8.75 Per User, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (22,738) Ease Of Use 4.7 (11,107) Value For Money 4.5 (15,299) Value For Money 4.5 (6,829) Customer Service 4.4 (13,558) Customer Service 4.6 (6,583) ## Slack alternatives [4.6 (6,095)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (3,037)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,130)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,670)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/135003/Slack/alternatives/) ## FAQs about Slack Overview ### What problems does Slack solve? Slack solves scattered internal communication, overloaded email threads, and poor visibility across remote work by organizing conversations into channels, threads, and searchable history. It helps software developers, project managers, support, marketing, and distributed operations teams share files, coordinate updates, automate alerts, and respond to issues without switching between tools. Answer based on 10798 reviews Overview ### Which roles and teams benefit most from Slack? Slack is most used by software engineers, developers, and product managers who need fast collaboration on builds, bugs, and sprint updates. Marketing, sales, and account teams use it to coordinate campaigns and client communication, while founders, executives, and operations managers rely on channels for companywide visibility, decisions, and cross-functional alignment. Answer based on 22888 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Slack built for? Slack is used across engineering, IT, customer service, sales, project management, marketing, HR, and security, with strongest adoption among small businesses at 69% and Computer Software at 15%. It also serves enterprises at 16% and midsize businesses at 15%, especially in IT and services at 11% and marketing and advertising at 8%. Answer based on 24149 reviews Features and Usability ### What are the key features of Slack? Slack includes core team communication features like channels, direct messaging, threads, @mentions, and notifications, which reviewers discuss most. Differentiating features include third-party integrations, audio and video calls with screen sharing, file sharing and search, plus private channels and access controls for organizing work across teams. Answer based on 11005 reviews Pricing ### How much does it cost and what fees or limitations are included? Slack offers a free plan, then paid tiers starting with Pro at $8.75/user/month and Business+ at 15/user/month. A free trial is available. Reviewers say the free version works well for small teams, but limits message history, integrations, storage, and group calling; some also say per-user costs add up as teams grow. Answer based on 2964 reviews Integrations ### Which third-party tools and platforms does Slack integrate with? Slack integrates with Google Drive, Microsoft Teams, Jira, Trello, Google Calendar, Asana, GitHub, and Gmail. Reviewers also mention Microsoft Outlook, Google Docs, WhatsApp, and Zapier. With over 200 integrations in its catalog, Slack connects across file storage, project management, developer tools, and email platforms. Answer based on 5177 reviews Getting Started and Support ### How easy is it to onboard and train a team on Slack? Slack is quick to onboard for most team members, with many reviewers saying basic messaging, channels, and file sharing are easy to grasp, especially for tech-savvy users and younger hires. Admins and less technical users often need more time for setup, notifications, and advanced features. Training is available in person, live online, through videos, and documentation. Answer based on 985 reviews Getting Started and Support ### What customer support options does Slack offer, and how do users rate the experience? Slack offers email/help desk, FAQ/forum, a knowledge base, and chat. Users often describe support as responsive, helpful, and effective, with quick answers and clear follow-up. Some report slower response times, difficulty reaching a person, and a learning curve that makes self-service resources especially important for troubleshooting. Answer based on 619 reviews Security ### How does Slack handle data security and access control? Slack uses private and public channels, channel-level permissions, guest accounts, and multifactor or two-factor authentication to control access. Reviewers also mention encrypted messaging, secure data storage, searchable archives, and admin settings. Some note limitations, including limited permission granularity, admin visibility or exports, no end-to-end encryption, and certain security controls tied to higher plans. Answer based on 630 reviews ## Who uses Slack? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Centralized team collaboration hub 94% positive reviews out of 4436 Most reviewers find team collaboration highly effective, with organized channels, integrated tools, and real-time discussions that streamline project management, feedback, and teamwork across diverse groups. Fanne M. CEO and Publishing Editor, 1 employee. "Slack enhances real-time team collaboration which boost productivity in my organization." Overwhelming and inconsistent notifications 60% negative reviews out of 2234 Most reviewers indicate notifications can be excessive, distracting, and difficult to customize, with delays, missed alerts, and synchronization problems across devices, making important messages easy to overlook. Enguerran M. Fullstack web developper, 5,001 - 10,000 employees. "The notification management system becomes unmanageable because of its default settings which create notification fatigue for users." Efficient workplace messaging platform 95% positive reviews out of 1699 Most users report colleague communication is fast and reliable, enabling instant messaging, file sharing, and easy collaboration with coworkers across departments, offices, and even external partners. Mark W. Content Marketing Manager, 1 employee. "It has helped me stay productive and enabled me to connect with colleagues in a way that other productivity platforms could only dream of." Resource-intensive and slow performance 74% negative reviews out of 1454 Most users report performance and speed issues, including high memory usage, slow load times, frequent crashes, and lag—especially on older devices or with large teams—impacting workflow and productivity. Sean E. Client Services Manager, 2 - 10 employees. "It can be quite slow to boot on desktop and uses quite a lot of RAM." Comprehensive remote team connectivity 98% positive reviews out of 1280 Most reviewers describe remote team communication as seamless, supporting real-time updates, file sharing, and integrations, which helps distributed teams stay connected, organized, and productive from any location. Valeria M. Senior Auditor, 1,001 - 5,000 employees. "It has transformed the way our team communicates, allowing us to stay connected and productive even when working remotely." Recurring bugs and technical glitches 48% negative reviews out of 640 Some users report bugs and issues, such as app crashes, status errors, and inconsistent updates, occasionally disrupting communication and requiring frequent troubleshooting or reliance on the web version. ## Features AI summary Based on 17,845 Team Communication reviews Capterra data shows that buyers of Team Communication software rank the following features as their top priorities: - **Mobile Access** (**52%** of reviewers rated this feature as critical) - **Meeting Management** (**50%**) - **Real-Time Chat** (**51%**) Slack supports all three of the features reviewers value most: **Mobile Access**, **Meeting Management**, and **Real-Time Chat**. Together, these capabilities help teams stay connected from any device, coordinate meetings more efficiently, and communicate instantly as work happens, allowing teams to respond faster and keep collaboration moving throughout the day. Mobile Access 4.7 (2,015) 69.18% of 2015 reviewers that rated this feature as important or highly important Mobile access lets you stay connected and reply on the go, mirroring desktop functionality. Reviewers indicate the app is intuitive, responsive, and helpful for remote work, though some report notification delays or glitches on certain devices and challenges with finding contacts. Real-Time Chat 4.8 (1,775) 70.59% of 1775 reviewers that rated this feature as important or highly important Slack offers real-time chat for immediate team communication, supporting channels, direct messages, and typing indicators. Users think it speeds up collaboration, decision-making, and problem-solving, though some mention occasional lag or limited file-sharing options within chat windows. Collaboration Tools 4.6 (1,906) 67.47% of 1906 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Task Management 4.2 (1,404) 44.73% of 1404 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Calendar Management 4.2 (165) 40.61% of 165 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar File Sharing 4.6 (1,979) 58.26% of 1979 reviewers that rated this feature as important or highly important Slack helps you share documents, images, and code quickly within chats or channels. Reviewers appreciate its drag-and-drop ease, cloud integrations (Google Drive, Dropbox), and secure permissions, but some mention storage limits, occasional upload issues, and limited support for certain file types. Slack 105 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Tracking: Track and document all activities across devices, networks, and other systems - Activity/News Feed: Continuous profile-based stream of news and activity - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audio Calls: Ability to make voice calls within the system - Audio Capture: Record audio or import/upload audio files - Authentication: Verify the identity of users/devices to enable secure access - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Chat/Messaging: With Slack’s chat and messaging, you can communicate instantly with individuals or groups, organize conversations in channels, and use threads for clarity. Reviewers appreciate its intuitive design, expressive emojis, strong privacy settings, and seamless integration with tools like Google Drive and Jira. - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Management: Manage, organize, and store contact information - Content Delivery: Distributing content through various platforms or channels - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Content Sharing: Digitally share pre-made materials and self-created content with others - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Employee Engagement: Tools to improve and measure employee satisfaction and involvement - Encryption: Convert data into a code for security - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Slack helps you share documents, images, and code quickly within chats or channels. Reviewers appreciate its drag-and-drop ease, cloud integrations (Google Drive, Dropbox), and secure permissions, but some mention storage limits, occasional upload issues, and limited support for certain file types. - File Transfer: Move files across different systems or networks - Filtering: Find & retrieve relevant data or documents - For Developers: For the intention to be used by developers - For Sales Teams/Organizations: Caters to sales teams - Full Text Search: Search for specific words or phrases within a document or database - Group Management: Organize and edit a group of people's policy and members - Group Messaging: Group messaging lets multiple people carry on a group conversation - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Meeting Notes: Create and share notes/annotations taken during meetings - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Messaging: Communicate using messages within the system - Mobile Access: Mobile access lets you stay connected and reply on the go, mirroring desktop functionality. Reviewers indicate the app is intuitive, responsive, and helpful for remote work, though some report notification delays or glitches on certain devices and challenges with finding contacts. - Moderation: Controls/tools to moderate the session - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Language Processing: Process and analyze human language in text or audio form - Notes Management: Allow users to create, edit, and sort multiple notes - Presentation Streaming: Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet - Prioritization: Arrange tasks based on the level of priority or urgency - Private Chat: Send messages to selected individual(s) from the entire audience - Productivity Tools: Tools to facilitate the production of information and promote efficiency - Projections: Estimate or forecast of a future scenario based on the study of present trends - Read Receipts: Ability to see if recipient has viewed/opened the message - Real Time Synchronization: Files and folders are updated in real-time when changes/edits are made - Real-Time Chat: Slack offers real-time chat for immediate team communication, supporting channels, direct messages, and typing indicators. Users think it speeds up collaboration, decision-making, and problem-solving, though some mention occasional lag or limited file-sharing options within chat windows. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Notifications: With real-time notifications, you receive instant alerts for messages, mentions, and tasks. Reviewers value the customizable settings, timely updates, and integration with Google Calendar, though some note notification overload in active channels or occasional delays on mobile devices. - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Capture: Save a screenshot of your desktop as an image - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Team Collaboration: Allow multiple team members to edit and work on the same document - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - To-Do List: A digital list of items that need to be completed - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Two Way Audio & Video: Presenter can see and hear participants and vice versa. - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: Connect with meeting participants remotely over video - Video Support: Supports various video file formats - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Whiteboard: Allows multiple users to simultaneously annotate on a digital whiteboard - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (22,119) 4.6 Based on 22,119 reviews ## Pricing Value for money 4.5 (15299) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/135003/Slack/pricing/) Pro $8.75 Per User,Per Month It includes: - Unlimited message history - Unlimited apps and integrations - Unlimited canvases with 30 days of version history - Voice-first huddles with up to 50 participants - Secure work with other companies using Slack Connect channels Business+ $15.00 Per User,Per Month It includes: - User provisioning and deprovisioning - SAML-based single sign-on - Unlimited canvases with 90 days of version history - Data exports for all messages Enterprise Grid Contact Vendor for Pricing It includes: - Peace of mind with enterprise-grade security and compliance, such as HIPAA support and the Enterpris - Built-in employee directory - Large scale collaboration and alignment with support for up to 500,000 users - Streamlined administration with centralized controls and customizable policies Value for money 4.5 (15,299) 4.5 Based on 15,299 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (13558) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (13,558) 4.4 Based on 13,558 reviews ## User reviews Overall rating 4.7 Based on 24,183 reviews Filter by rating 5(17359) 4(5738) 3(910) 2(128) 1(48) Mentioned topic Sorted by most recent Eamon J. Contact Computer & Network Security ### "slack is the future" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 August 20, 2026 Very good. I have used it in my 3 recent jobs. seems to be the new remote collab app for teams, and I support that. Pros Good for remote teams to collaborate. Very easy to use and chat with your team. able to discuss bugs and issues. Cons Nothing really. Sometimes it is laggy and hard to integrate with Jira and Atlassian, but otherwise I like it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Abhishek M. Subject Matter Expert Financial Services ### "Corporate Social Media platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 20, 2026 Wonderful. The chat feature is great. Even if you clear the message from the sode bar, your chat doesn't gets deleted, it stays in cloud and will be resumed of message sent to the same person again. Pros Channel creation. Could tag channels in other channels. Tools are interesting. Auto schedule feature for reminders, updates is the best part for Slack. Ease of use and Privacy is taken care of. Cons The delete message option should be enabled for Admins. Also, should show Private channel name in other channels for visibility to other departments. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Client Relations Coordinator Hospitality ### "Great tool for company communication" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 18, 2026 I used Slack on a daily basis for my work communications as our primary mode of information transfer. I mostly worked in channels and would sometimes use DMs. Pros I like that Slack allows for high levels of customization - for example, specific channels with different users or rules for automation. I also like that you can customize your personal notifications. Cons Sometimes Slack’s notification system is overwhelming, leading to missed messages. Additionally, while Slack has high potential for custom automation, this learning curve is fairly steep and not particularly user friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ashley T. Social Media Specialist Marketing and Advertising ### "Great Team Communication Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 18, 2026 Pros Slack is so much easier to use than other platforms I have had to use in the past. It has a friendly interface, options to create multiple channels, ability to add custom emojis, and overall makes it easy to stay organized in the workplace. It also allows me to easily share files with my team so everyone has access to them quickly. I use it in my daily routine to meet with my team and chat about our daily tasks. The huddle feature is great for that! Cons Sometimes it has bugs where it doesnt connect my meeting schedule or let me join huddles, but most of the time that it resolved by either restarting the program or restarting my computer. No major issues with Slack. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Slack is overall easier to use and has more features than Teams. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AJ Alex J. Systems Engineer Health, Wellness and Fitness ### "Great chat experience, but the meetings could use a little attention." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 17, 2026 Its been great overall. I do wish the meetings were a little better but i can deal with it because the chat and teams features are just so good. Pros Slack gives me so many things i can customize that it makes organizing chats or group chats so much easier then other chats. Cons The slack meetings are not great. They are very slow and have a pretty clunky interface. I think they are more focused on the chat features then the meetings. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Owner just hated teams so we made the switch and love it Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KV kevin V. Product manager Information Technology and Services ### "Must have software for small teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2026 We have a team of 20, lots of channels and automations everywhere which enables us to be reactive and not disrupt anyone who should not be. Pros It's very complete and intuitive. We have integrated it with a few tools, which make our work life easier. Cons Some of the latest redesigns seem less intuitive than before, but you get over it at some point and it's ok. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ritesh R. Billing Analyst Research ### "Wonderful communication tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 16, 2026 I've used many and it's my go to tool when it comes to official communication tool. I just love it over any other similar tool. Pros It's the best office communication tool I've seen around. It provides chat and meeting options, supports file sharing. Support is also great. Cons I've seen a bug in recent times, if I don't restart my laptop or quit Slack for a few days on my Mac, I find that I'm not able to attach files until I quit Slack app and relaunch it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KL Kate L. Sales Machinery ### "Great for Team Communication and Collaboration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 14, 2026 Overall, my experience with Slack has been very positive. It makes team communication quick, organized, and convenient, especially for collaborating on projects and sharing updates. The channel structure and integrations are useful, although managing notifications and keeping up with busy conversations can sometimes be challenging. Pros The biggest advantage of Slack is how easy it makes team communication. I liked being able to organize conversations into channels, quickly share files and updates, and keep everything related to a project in one place. Cons The constant notifications and volume of messages can sometimes feel overwhelming, especially when you’re part of many channels. It can also be easy for important information to get buried in busy conversations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Student Information Technology and Services ### "Very useful for student projects and team collaboration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 14, 2026 Overall, my experience with Slack has been really good. I find it especially useful for college projects and team collaboration because communication stays organized and everything related to a project can be kept in one place. It is simple enough for regular chatting but also has features that make it useful for more serious teamwork. The file sharing and search options are probably the features I use the most. For a student working on group projects, I think Slack is definitely worth trying. Pros I really like how easy Slack makes it to communicate and stay updated, especially when working on college projects with a team. As a B.Tech CSE student, I often have different groups for different projects or activities, and having separate channels keeps everything much more organized than using one common chat. Sharing files, sending messages, and discussing things with teammates is also very convenient. I especially like that I can quickly search for old messages or files instead of scrolling through a long chat. Cons The only thing I found a little difficult in the beginning was getting used to all the different channels and notifications. If you’re part of many groups, it can sometimes feel like there are too many notifications. Once you customize the notifications and organize your channels, though, it becomes much easier to manage. Switched from [Discord](https://www.capterra.com/p/240238/Discord/) I moved from Discord because Slack felt more suitable for project work and team communication. Discord is great for casual conversations, but I found Slack more organized for keeping different projects, discussions, files, and updates in separate channels. As a CSE student, I also liked the way Slack keeps communication more focused and professional when working with classmates on assignments and projects. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PB Piyush B. Senior Property Accountant Real Estate ### "Good way to be connected" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 12, 2026 Overall it's been a good experience as there are various hashtag ie Open groups and personal groups where daily weekly monthly updates can be posted and it's a good way for everyone to be connected and informed Pros I like the fact that I can have various chats between the same three people with different topics that way the things are sorted and not flying everywhere Cons The way it sorts unread messages sometimes makes me slip away the messages Maybe something can be done in that area Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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