Who Uses This Software?

Any company wishing to maximize the investment in their CRM - we enable businesses to boost calls and improve productivity. We serve to Recruitment, Financial Services, Sales, Call Centers and more.


Average Ratings

4 Reviews
  • 4 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • CloudCall
  • www.cloudcall.com
  • Founded 2011
  • United Kingdom

About CloudCall

CloudCall is a leading software and telecommunications solution which helps business enhance their communications. By integrating phone communications directly into your CRM, CloudCall is able to optimize your businesss relationships with its candidates and clients, while maximizing the power of the CRM system. Call functionality and data is easily accessible from one system - offering you greater business visibility, helping to increase productivity and reduce manual errors.


CloudCall Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center
  • Archiving
  • Call Sharing
  • Distributed Call Recording
  • Event Triggered Recording
  • File Transfer
  • Instant Retrieval
  • On-Demand Recording
  • Recording Bookmarking
  • Scheduled Recording
  • Screen Activity Recording
  • Video Call Recording
  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP
  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement

CloudCall Reviews Recently Reviewed!

We used CloudCall integrated with SalesForce. It made high volume dialing easy as one click.

Jun 27, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Prior to CloudCall we would have to manually dial prospects and then record the activity. CloudCall one click dial had an interface that allowed you to select a pre-install drop down fields created by our SalesForce admin about that activity and your done. This save us a tremendous amount of time and it cut down on forgetting to record activity during call blitz.

Cons: There were times when you would have to hit the page reload on a SalesForce account page because CloudCall would freeze up. I think that maybe that was a SF issue but no one has determine the culprit. None the less this happening is not out weighted by the convenience.

Overall: Save a tremendous amount of time when high volume dialing.

Cloudcall is among the stars

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Comments: After initial setup, Cloudcall is seamless.

Pros: Seamless system, I have not had any connection issues since I began using this product. Easy user face to navigate as well.

Decent overall product, greedy company with how they charge and un consistent charges.

Sep 01, 2016
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I am not attempting to just trash this software, I am being honest in my opinions, there are no "PRO's" in comparison to the 5 other voip phone and call centers I have tested. There is nothing that this software offers the other do not offer as well and better in function and user friendliness.

Cons: This software and UI is horribly clunky, slow and a burden to attempt to navigate through constantly. Such a time consuming pain in the butt, I use Ringcentral now and it is obviously much better funded and ohh so easy to use and set up.

It is antiquated tech over at Synety. And no API's to other softwares.

They are money hungry, there were quite a few billing issues in the first 3 months, in approriate charges that needed to get refunded, random billing on a different date for a different amount that was not an amount I have paid before. They work on contracts and the first year I spent a little over 2300.00 with Synety and they never once offered to lower or credit for all of the issues throughout the whole year. Shamefull

Overall: I went under contract with Synety (Cloud Call) a year ago and in that year there were many calls to customer service to attempt to figure out how to set up our call tree. Customer service reps are great, some lack knowledge in their product. The sales team is even more limited in their knowledge and are usually front end sales in my opinion. Sell the product with all the highlights and get a contract. That is how it should be, no complaints there.

The calls were clear but the need to ring their phone first then the number you are calling is a pain and there are so many other options out there that do not require this.

Their service departments are a PAIN to talk to in terms of their service times, they operate out of the UK, they state they have a (California) based center as well however for almost all last year I had to attempt to call on service issues really early in the morning otherwise by 9 or 10am they were gone in the UK.

Recommendations to other buyers: My advice as a tech person and a user of this software for a year for my business is to not sign a contract with them and choose a better provider for your telephony needs.

Generally good but major reliability issues

Mar 03, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Customer Support

Comments: Having moved to Synety from another similar internet telephony provider I can say that it's marginally better but is very prone to major connection issues and extremely poor best practices. Today for example, our business was disconnected during core business hours without any notice. Attempts to dial out were met with "your credit limit has been exceeded" which was surprising as we pay by direct debit and hadn't been warned of any issue. Calling Synety to solve the problem, I was forced to leave a voicemail... Pretty terrible but still better than NewVoiceMedia. Best advice - stick to more traditional phone systems or Skype, which has proven to be far more reliable and which we have to revert to on an almost daily basis.