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CloudCall

CloudCall

4.1 (38)
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What is CloudCall?

CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done faster. www.cloudcall.com sales@cloudcall.com Boston, MA, London & Leicester, UK, Melbourne, AU

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CloudCall Integrations

The intelligent phone system that integrated with your CRM
Work from anywhere, seamlessly, when you pair CloudCall with Salesforce, Bullhorn, Vincere, Microsoft Dynamics 365, Zoho, Tracker, Access, CEIPAL, Mercury or Access Recruitment CRM
Work from anywhere, seamlessly, when you pair CloudCall with  Bullhorn for Salesforce, Bullhorn Jobscience, FIVECRM, Profile Recruitment, Influence, Chameleon-i, Voyager, or LaborEdge
Keep everything in your CRM and see how your teams are doing from anywhere.
"CloudCall is more than just a telephony system. It integrated into all the different systems that we use" - Simon Trigg, Director, Quanta Recruitment

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How much is CloudCall?

Starting From:
$15 Per Month
  • Yes, has free trial
  • No free version
Pricing Details (Provided by Vendor):
Visit cloudcall.com/pricing for more information on pricing, or contact the CloudCall sales team for a custom pricing quote.

CloudCall Features

What solutions does CloudCall provide?

Alternatives to CloudCall

CloudCall
CloudCall

Starting from:
$15/Per Month
Pricing Model:
Not provided by vendor

Overall Rating:

Ease of Use
4.1
Customer Service
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Features
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Value for Money
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Slack

Starting from:
$8.75/Per Month
Pricing Model:
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Customer Service
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3CX

Starting from:
Not provided by vendor
Pricing Model:
Per User

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Ease of Use
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Customer Service
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Features
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Value for Money
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Kixie PowerCall

Starting from:
Not provided by vendor
Pricing Model:
Not provided by vendor

Overall Rating:

Ease of Use
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Customer Service
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CloudCall Reviews

Showing 5 of 38 reviews
Overall
4.1
Ease of Use
4.1
Customer Service
4.1

Pros

  • Excellent business tool that has increased my overall productivity and made my business run effortlessly.

  • The ability to listen to calls and speak to my team without the client/candidate hearing has meant quality has been improved quicker than ever.

  • The best part is about their technical support team, they are very responsive and helpful, always provide good suggestions and follow up. I am very satisfied with the product and service.

  • The support team is excellent. I've had many pleasant correspondences with them and they truly do try to help.

Cons

  • Frequent dropped calls, outages, headset issues, and finally - all of our numbers have been showing up as spam or scam for a month with a fix promised and not delivered.

  • This causes many awkward pauses and a lot of talking over one another. I had the connection rerouted from my wifi to my cell, so I'd only be using the cell network, but the problem persists.

  • But the issue of lagging and choppiness drives me crazy on a day to day. If management didn't force us to do so, I wouldn't use CloudCall.

  • We can't wait to get out of our contract with Cloudcall. Unfortunately, despite our unhappiness they are refusing to let us out early so we're stuck.

Most Helpful Reviews for CloudCall

Verified Reviewer
Service Delivery Engineer
Telecommunications, 201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 16, 2021

"Brilliant"

Pros: Huge value add to the business, so much time has been saved with integrating comms with our CRM. All calls are logged on the CRM with call recordings, the records pop when callers ring in which gives easy access to their profile and past notes.

Cons: No cons for us so far, the only minor thing would be during the start of covid adapting but that goes for anyone and everyone

Emma W.
CEO
Staffing and Recruiting, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 19, 2021

"CloudCall has helped us grow and save time"

Overall: Great - couldn't recommend enough

Pros: How much easier it makes it to know who is contacting, allows my team to listen to their calls and ensure they capture all the relevant information which is then prompted to be fed back into our CRM. I have found it particularly useful during remote working for the onboarding of new recruiters. The ability to listen to calls and speak to my team without the client/candidate hearing has meant quality has been improved quicker than ever.

Cons: There was a stage at the start of Covid support was a challenge but seems to have been resolved now.

Alternatives Considered: Aircall
Reasons for Choosing CloudCall: Better Value and recruitment specific knowledge
Switched From: RingEX
Reasons for Switching to CloudCall: Felt CloudCall offered more value and a deeper integration
Paige B.
Buissness administration support
Education Management, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
September 13, 2024

"NO COMPLAINTS HERE. "

Overall: Amazing experience, since we started using this service, everyone in our team compliments how easier things have been on this side of things.

Pros: The integration of mixed services and options, it makes it easy to manage the communications within our company and outside.

Cons: I feel it is not very well known, considering the ease of use and effectiveness, more companies should be utilising this.

Nat C.
President
Human Resources, 501-1,000 employees
Used the software for: 1-2 years
Overall Rating
1.0
Ease of Use
3.0
Customer Service
1.0
Features
2.0
Value for Money
1.0
Reviewer Source
Source: Capterra
August 29, 2019

"Cloudcall Tech Support is the worst"

Overall: We can't wait to get out of our contract with Cloudcall. Unfortunately, despite our unhappiness they are refusing to let us out early so we're stuck. The service works just well enough that I don't want to pay double for my phone service (paying out cloudcall and the other carrier) but we'll be gone at the first opportunity.

Pros: it integrates with Bullhorn CRM software.

Cons: Their Tech Support Team is terrible. From the very beginning with the onboarding to every day issues, they are unresponsive. It always takes multiple requests and reminders to get them to work our tickets. We complain to management and they "escalate" our tickets. Then a few days later I have to call again to get them to "double-escalate" the ticket to make anything happen. We always have to explain things multiple times to get it done.

Alternatives Considered: RingEX
Reasons for Choosing CloudCall: in the demo we thought that it looked easier to use, but of course everything is better in the demo.
Switched From: RingEX
Reasons for Switching to CloudCall: The only reason we switched was for the Bullhorn integration. Ringcentral was MUCH BETTER! More dependable and easier to work with. I recommend Ringcentral as a good option for your phone service.

Vendor Response

By CloudCall on September 9, 2019
Thank you for your comments Nat. As I'm sure you are aware, we have made multiple offers to discuss your concerns all of which have been declined. Our Director of Customer Services has personally offered to go through each issue you have raised, this was also declined. None of our teams have disregarded any issue that either yourself or your colleagues have raised, indeed we have made repeated attempts to setup calls to troubleshoot individual user issues. We are not by any means suggesting that you have not encountered problems with your CloudCall service, but without the ability to address the items raised those problems will of course persist. We have checked through the cases raised this year and can see that our average response time was less than 2 hours, with 63% of the cases raised being successfully handled immediately by our 1st line team. This is well within our commitment to our customers.
Ryan T.
IT Administrator
Insurance, 11-50 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
June 26, 2020

"Moving our phone system online"

Overall: Moving from an in-office PBX to a remote one operated by CloudCall has made things easier to manage. The ability to look at call stats, monitor calls and view call recordings from any location has helped develop our customer experience.

Pros: Being able to use the phone system online was one of the decisions in changing platform. CloudCall is cross platform and works across Windows, Mac, Android and iPhones. This has allowed us to continue to operate as a business remotely. The ability to monitor, whisper and barge on calls greatly helps when training new staff and during call quality checks, both remotely and in the office too.

Cons: Sometimes there are glitches in the CloudCall Communicator application but this expected with any software package. The integration with our CRM doesn't have the full capabilities as it does with other CRM integrations but still has the vital features that are required to operate sufficiently.

Reasons for Choosing CloudCall: We opted to use CloudCall as it was recommended by our CRM provider, due to the integration it has which allows it to work with our own system.