--- title: "CloudCall Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CloudCall Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/135009/CloudCall/" page_type: "product" language: "en" --- # CloudCall Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CloudCall ## What is CloudCall? CloudCall is the AI-powered communications platform built for CRM-first businesses. Fully hosted on AWS’s hyperscale infrastructure, CloudCall delivers unmatched reliability, speed, and scalability across voice and SMS. Unlike generic VoIP tools, CloudCall offers deep, native integrations with CRMs like Bullhorn, Vincere, Salesforce, JobDiva, and more. Every call, voicemail, text, and note syncs directly to your CRM—automatically. With built-in AI call summaries, power dialer, and real-time coaching tools like listen-in, whisper, and barge, CloudCall gives teams the insight and agility to perform at their best—wherever they work. Trusted by top recruiting, sales, and customer service teams to drive more conversations, better decisions, and faster results. Headquarters: Boston, MA | Leicester, UK | Austin, TX ## What is CloudCall used for? [Call Recording](https://www.capterra.com/call-recording-software/)[Remote Work](https://www.capterra.com/remote-work-software/)[Auto Dialer](https://www.capterra.com/auto-dialer-software/) Top alternative Featured Overall rating Based on 40 user reviews Reviews sentiment Positive 70% Neutral 18% Negative 13% Starting price $15 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CloudCall?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.cloudcall.com&name=CloudCall) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CloudCall 4.0 (40) VS. [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting Price $15 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (40) Ease Of Use 4.6 (698) Value For Money 3.7 (33) Value For Money 4.2 (678) Customer Service 4.0 (35) Customer Service 4.6 (648) ## CloudCall alternatives Highest Rated [4.7 (885)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (508)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/135009/CloudCall/alternatives/) ## FAQs about CloudCall Overview ### Which roles and teams benefit most from CloudCall? CloudCall is most used by sales and account teams, recruiters and HR staff, and business leaders overseeing client-facing operations. Account executives and managers rely on it for calling and follow-ups, recruiters use it to manage candidate outreach, and directors, CEOs, and operations leaders monitor productivity, communication flow, and team performance. Answer based on 40 reviews Overview ### What company size and industries is CloudCall built for? CloudCall is built primarily for small businesses in staffing and recruiting, with 81% of reviewers from small companies and 26% from that industry. It also serves CRM-driven teams in human resources at 12%, computer software at 6%, and midsize businesses, which account for 19% of reviewers. Answer based on 40 reviews Features and Usability ### What are the key features of CloudCall? CloudCall offers VoIP, softphone, call routing, automatic call distribution, auto-dialer and predictive dialer tools, plus call recording, call logging, and call reporting. It also includes CRM integration, contact management, IVR, queue management, SMS messaging, and real-time analytics for inbound and outbound calling workflows. Integrations ### Which third-party tools and platforms does CloudCall integrate with? CloudCall integrates with 8 third-party tools, centered on recruitment and CRM platforms. Named integrations include Access Recruitment CRM, Access Vincere Evo, Bullhorn ATS & CRM, Bullhorn Jobscience, Bullhorn Recruitment Cloud, Chameleon-i, JobDiva, Salesforce Sales Cloud, and Tracker. Answer based on 16 reviews Getting Started and Support ### What training and onboarding options does CloudCall offer? CloudCall provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided instruction, webinars cover scheduled group learning, documentation offers written reference, and videos provide self-paced viewing for product guidance. Answer based on 2 reviews Getting Started and Support ### What customer support options does CloudCall offer? CloudCall provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users describe support as friendly and often helpful, with some noting responsive technical help and quick issue resolution. Others mention slower replies, delayed chat, and uneven product knowledge during setup and service calls. Answer based on 7 reviews ## Features AI summary Based on 3,823 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**43%**) CloudCall supports all three features that reviewers rate most highly: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call operations, keep accurate records of customer interactions, and review agent performance, allowing teams to improve service quality and respond more efficiently. Call Logging 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Recording 4.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes IVR 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Voice Mail 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Contact Database 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Data Import/Export 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Import and export data to and from software applications CloudCall 86 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audio/Video Conferencing: Audio/Video Conferencing - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Blended Call Center: A call center that both makes and receives calls - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Center Integration: Integration with third-party call center software - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Caller Profiles: Store caller information within an accessible database - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Employee Activity Monitoring: Monitor and track what your employees are doing - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - File Transfer: Move files across different systems or networks - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Manual Dialer: Agents choose who to call and when - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Online Voice Transmission: Transmit voice and other information digitally - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Single Sign On: Allow users to access multiple services after entering their login credentials once - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Softphone: Use your computer as a phone device to make calls over the internet - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Virtual Voicemail: Voice messages are stored online and accessible via a visual interface - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.9 (39) 3.9 Based on 39 reviews ## Pricing Value for money 3.7 (33) [View pricing plan details](https://www.capterra.com/p/135009/CloudCall/pricing/) Starter $15.00 Per User,Per Month Pro $24.00 Per User,Per Month Advanced $35.00 Per User,Per Month Value for money 3.7 (33) 3.7 Based on 33 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ JobDiva](https://www.capterra.com/p/129831/JobDiva/)[ Bullhorn](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[ Access Vincere Evo](https://www.capterra.com/p/152350/Vincere/)[ Tracker](https://www.capterra.com/p/141766/TrackerRMS/)[ Tracker](https://www.capterra.com/p/115913/Tracker/)[ Chameleon-i](https://www.capterra.com/p/77315/Chameleon-i/)[ Access Recruitment CRM](https://www.capterra.com/p/110208/RDB-Pronet/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (35) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (35) 4.0 Based on 35 reviews ## User reviews Overall rating 4.0 Based on 40 reviews Filter by rating 5(21) 4(7) 3(7) 2(2) 1(3) Mentioned topic Sorted by most recent DH Deni H. Executive Recruiter Legal Services ### "CloudCall Is Decent" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 June 19, 2025 Overall, if they corrected the connectivity issues, everything else was deemed more than adequate for our small business' needs. Pros It was user friendly and had quite a few unique setting choices to personalize it to our business' needs. Cons CloudCall tended to have connectivity issues and we were marked as spam quite a bit. There were times where I simply couldn't make outbound calls which as a recruiter, that's the bulk of my work. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EC Emily C. Director Staffing and Recruiting ### "They won't let you leave. " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 2, 2025 Was great went downhill in 2024. Unrecoverable at this point. Pros It sometimes works. It used to be great. Cons They did an update in q4 2024. it has been horrible ever since. Support in non-responsive. Calls drop all the time. The program closes unexpectantly. Now we are trying to port our numbers away and they won't release them. Switched from [Ringover](https://www.capterra.com/p/169627/RingOver/) Better integration CRM. Cheaper. Stability. More features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PB Paige B. business Administration Support Education Management ### "NO COMPLAINTS HERE. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 13, 2024 Amazing experience, since we started using this service, everyone in our team compliments how easier things have been on this side of things. Pros The integration of mixed services and options, it makes it easy to manage the communications within our company and outside. Cons I feel it is not very well known, considering the ease of use and effectiveness, more companies should be utilising this. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BW Ben W. Director Human Resources ### "Buggy and expensive" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 September 1, 2023 I needed reliable domestic and international calling. This gets the job done. Mostly. The issue is that it's not particularly flexible or agile. On the whole I experience errors on a daily basis. Pros It integrates with most Recruiting CRMs. You have unlimited texting and calling in most countries so is cost effective from that perspective. The sales people were easy to deal with. Cons Buggy and inflexible. The system doesn't like it if you are on multiple devices (laptops, pc and phones). Makes it hard to be agile and flexible. This can make it a struggle to place calls out and/or recieve calls. Click to call sometimes stops working as well. Integration breaks down. One day my account number just changed without anyone telling me that was happening on that day meaning I wasn't able to login. The iPhone app is APPALLING. Yes, I'm using capitals. It was worse before they updated it a year ago but even now it's not particularly great. Hard to login in to and no way of transferring a call from PC to phone. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS michael S. manager Sports ### "Easy to use and sync's data quickly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 23, 2021 friendly and great user experience Pros The software is easy to use and great access to all features and capabilities of the integration. Cons Im a new user and getting use to the system but so far no complaints Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Service Delivery Engineer Telecommunications ### "Brilliant" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2021 Pros Huge value add to the business, so much time has been saved with integrating comms with our CRM. All calls are logged on the CRM with call recordings, the records pop when callers ring in which gives easy access to their profile and past notes. Cons No cons for us so far, the only minor thing would be during the start of covid adapting but that goes for anyone and everyone Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CP Chris P. Founder Staffing and Recruiting ### "Great Promise, Terrible Delivery" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 November 9, 2021 Really wanted it to work, stuck through a lot of persistent issues for over a year as the Bullhorn Integration looked so smooth. Ultimately it couldn't deliver on consistently making phone calls (which is the whole point). We're more disappointed than anything as this was our 2nd attempt to make it work. Pros Loved the Bullhorn Integration, with automatic notes as it essentially functioned as "call center within ATS" Cons Frequent dropped calls, outages, headset issues, and finally - all of our numbers have been showing up as spam or scam for a month with a fix promised and not delivered. Always an excuse as to why it isn't their fault as it's some other vendor, provider or partner's fault. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Marnie A. CEO Education Management ### "Consistent consultation over the phone has become a reality. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 4, 2021 Pros We need to consult with clients over the phone, call monitoring and call whispering has been incredibly useful to ensure consistency across the business. Cons I have needed to delete and reinstall the app a couple of times. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GB Gerard B. Director Staffing and Recruiting ### "Cloudcall - Excellent experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 28, 2021 To date, excellent. Pros CRM integration and ease of use. Great system. Cons Nothing. We have found the product and support to be excellent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BG Bradley G. Sales Manager Retail ### "Well Recommended" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 October 22, 2021 Overall very happy, and they are very helpful. Pros Working from home meant i need to streamline my call process to enable me to maximise the limted time we have had due to more resources needed with the impacts of covid. Cloudcall has enabled me to work from home much more efficiently. Cons The integration went well however i do feel things could have been explained a little better as a novice to the service initially Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/135009/CloudCall/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.