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CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done faster. www.cloudcall.com sales@cloudcall.com Boston, MA, London & Leicester, UK, Melbourne, AU
Provider
CloudCall
Located In
United Kingdom
Foundation
2011
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
Webinars, In Person, Live Online, Videos, Documentation
Support
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat
CloudCall is the only communications software dedicated to businesses who use CRMs.
Content Source: CloudCall
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CloudCall Reviews
Pros
Excellent business tool that has increased my overall productivity and made my business run effortlessly.
The ability to listen to calls and speak to my team without the client/candidate hearing has meant quality has been improved quicker than ever.
The best part is about their technical support team, they are very responsive and helpful, always provide good suggestions and follow up. I am very satisfied with the product and service.
The support team is excellent. I've had many pleasant correspondences with them and they truly do try to help.
Cons
Frequent dropped calls, outages, headset issues, and finally - all of our numbers have been showing up as spam or scam for a month with a fix promised and not delivered.
This causes many awkward pauses and a lot of talking over one another. I had the connection rerouted from my wifi to my cell, so I'd only be using the cell network, but the problem persists.
But the issue of lagging and choppiness drives me crazy on a day to day. If management didn't force us to do so, I wouldn't use CloudCall.
We can't wait to get out of our contract with Cloudcall. Unfortunately, despite our unhappiness they are refusing to let us out early so we're stuck.
"Brilliant"
Pros: Huge value add to the business, so much time has been saved with integrating comms with our CRM. All calls are logged on the CRM with call recordings, the records pop when callers ring in which gives easy access to their profile and past notes.
Cons: No cons for us so far, the only minor thing would be during the start of covid adapting but that goes for anyone and everyone
"CloudCall has helped us grow and save time"
Overall: Great - couldn't recommend enough
Pros: How much easier it makes it to know who is contacting, allows my team to listen to their calls and ensure they capture all the relevant information which is then prompted to be fed back into our CRM. I have found it particularly useful during remote working for the onboarding of new recruiters. The ability to listen to calls and speak to my team without the client/candidate hearing has meant quality has been improved quicker than ever.
Cons: There was a stage at the start of Covid support was a challenge but seems to have been resolved now.
"NO COMPLAINTS HERE. "
Overall: Amazing experience, since we started using this service, everyone in our team compliments how easier things have been on this side of things.
Pros: The integration of mixed services and options, it makes it easy to manage the communications within our company and outside.
Cons: I feel it is not very well known, considering the ease of use and effectiveness, more companies should be utilising this.
"Cloudcall Tech Support is the worst"
Overall: We can't wait to get out of our contract with Cloudcall. Unfortunately, despite our unhappiness they are refusing to let us out early so we're stuck. The service works just well enough that I don't want to pay double for my phone service (paying out cloudcall and the other carrier) but we'll be gone at the first opportunity.
Pros: it integrates with Bullhorn CRM software.
Cons: Their Tech Support Team is terrible. From the very beginning with the onboarding to every day issues, they are unresponsive. It always takes multiple requests and reminders to get them to work our tickets. We complain to management and they "escalate" our tickets. Then a few days later I have to call again to get them to "double-escalate" the ticket to make anything happen. We always have to explain things multiple times to get it done.
Vendor Response
"Moving our phone system online"
Overall: Moving from an in-office PBX to a remote one operated by CloudCall has made things easier to manage. The ability to look at call stats, monitor calls and view call recordings from any location has helped develop our customer experience.
Pros: Being able to use the phone system online was one of the decisions in changing platform. CloudCall is cross platform and works across Windows, Mac, Android and iPhones. This has allowed us to continue to operate as a business remotely. The ability to monitor, whisper and barge on calls greatly helps when training new staff and during call quality checks, both remotely and in the office too.
Cons: Sometimes there are glitches in the CloudCall Communicator application but this expected with any software package. The integration with our CRM doesn't have the full capabilities as it does with other CRM integrations but still has the vital features that are required to operate sufficiently.