# CloudCall Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CloudCall Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/135009/CloudCall --- # CloudCall Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CloudCall ## What is CloudCall? CloudCall is the AI-powered communications platform built for CRM-first businesses. Fully hosted on AWS’s hyperscale infrastructure, CloudCall delivers unmatched reliability, speed, and scalability across voice and SMS. Unlike generic VoIP tools, CloudCall offers deep, native integrations with CRMs like Bullhorn, Vincere, Salesforce, JobDiva, and more. Every call, voicemail, text, and note syncs directly to your CRM—automatically. With built-in AI call summaries, power dialer, and real-time coaching tools like listen-in, whisper, and barge, CloudCall gives teams the insight and agility to perform at their best—wherever they work. Trusted by top recruiting, sales, and customer service teams to drive more conversations, better decisions, and faster results. Headquarters: Boston, MA | Leicester, UK | Austin, TX ## What is CloudCall used for? [Call Recording](https://www.capterra.com/call-recording-software/)[Remote Work](https://www.capterra.com/remote-work-software/)[Auto Dialer](https://www.capterra.com/auto-dialer-software/) Top alternative Featured Overall rating Based on 40 user reviews Reviews sentiment Positive 70% Neutral 18% Negative 13% Starting price $15 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CloudCall?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.cloudcall.com&name=CloudCall) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CloudCall 4.0 (40) VS. [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting Price $15 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (40) Ease Of Use 4.6 (698) Value For Money 3.7 (33) Value For Money 4.2 (678) Customer Service 4.0 (35) Customer Service 4.6 (648) ## CloudCall alternatives [4.7 (868)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [View all alternatives](https://www.capterra.com/p/135009/CloudCall/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Recording 4.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes IVR 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Voice Mail 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Call Logging 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Contact Database 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Data Import/Export 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Import and export data to and from software applications CloudCall 84 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Audio/Video Conferencing System that automatically dials calls Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Dials outbound calls automatically A call center that both makes and receives calls Track and manage schedules and meetings via an integrated calendar Integration with third-party call center software Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Measure campaign influence through collection of keyword tracking and revenue sources Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Store caller information within an accessible database Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Alter the layout and content of reports Import and export data to and from software applications Monitor and track what your employees are doing Move files across different systems or networks For Cloud-based phone system that sends and receives calls via the internet. A call center that primarily receives calls, typically customer service focused Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Agents choose who to call and when Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Record the audio of phone conversations for quality assurance purposes Transmit voice and other information digitally A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. System automatically dials the next number on the contact list after the previous call ends System calls multiple numbers at once and connects the agent to the first number that answers Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Receive system updates as soon as any changes are made Record live video calls to play later Access work applications remotely, for when working away from the office and/or traveling Provide support to your customers and employees remotely over a shared network Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Allow users to access multiple services after entering their login credentials once Enables the connectivity to send and receive calls over the internet Send messages via SMS Use your computer as a phone device to make calls over the internet Gauge satisfaction and receive information for improvement and success Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Voice messages are stored online and accessible via a visual interface Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 3.9 (39) 3.9 Based on 39 reviews ## Pricing Value for money 3.7 (33) [View pricing plan details](https://www.capterra.com/p/135009/CloudCall/pricing/) Starter $15.00 Per User,Per Month Pro $24.00 Per User,Per Month Advanced $35.00 Per User,Per Month Value for money 3.7 (33) 3.7 Based on 33 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ JobDiva](https://www.capterra.com/p/129831/JobDiva/)[ Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[ Access Vincere Evo](https://www.capterra.com/p/152350/Vincere/)[ Tracker](https://www.capterra.com/p/141766/TrackerRMS/)[ Tracker](https://www.capterra.com/p/115913/Tracker/)[ Chameleon-i](https://www.capterra.com/p/77315/Chameleon-i/)[ Access Recruitment CRM](https://www.capterra.com/p/110208/RDB-Pronet/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (35) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (35) 4.0 Based on 35 reviews ## User reviews Overall rating 4.0 Based on 40 reviews Filter by rating 5(21) 4(7) 3(7) 2(2) 1(3) Mentioned topic Sorted by most recent DH Deni H. Executive Recruiter Legal Services ### "CloudCall Is Decent" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 June 19, 2025 Overall, if they corrected the connectivity issues, everything else was deemed more than adequate for our small business' needs. Pros It was user friendly and had quite a few unique setting choices to personalize it to our business' needs. Cons CloudCall tended to have connectivity issues and we were marked as spam quite a bit. There were times where I simply couldn't make outbound calls which as a recruiter, that's the bulk of my work. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EC Emily C. Director Staffing and Recruiting ### "They won't let you leave. " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 2, 2025 Was great went downhill in 2024. Unrecoverable at this point. Pros It sometimes works. It used to be great. Cons They did an update in q4 2024. it has been horrible ever since. Support in non-responsive. Calls drop all the time. The program closes unexpectantly. Now we are trying to port our numbers away and they won't release them. Switched from [Ringover](https://www.capterra.com/p/169627/RingOver/) Better integration CRM. Cheaper. Stability. More features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PB Paige B. business Administration Support Education Management ### "NO COMPLAINTS HERE. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 13, 2024 Amazing experience, since we started using this service, everyone in our team compliments how easier things have been on this side of things. Pros The integration of mixed services and options, it makes it easy to manage the communications within our company and outside. Cons I feel it is not very well known, considering the ease of use and effectiveness, more companies should be utilising this. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BW Ben W. Director Human Resources ### "Buggy and expensive" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 September 1, 2023 I needed reliable domestic and international calling. This gets the job done. Mostly. The issue is that it's not particularly flexible or agile. On the whole I experience errors on a daily basis. Pros It integrates with most Recruiting CRMs. You have unlimited texting and calling in most countries so is cost effective from that perspective. The sales people were easy to deal with. Cons Buggy and inflexible. The system doesn't like it if you are on multiple devices (laptops, pc and phones). Makes it hard to be agile and flexible. This can make it a struggle to place calls out and/or recieve calls. Click to call sometimes stops working as well. Integration breaks down. One day my account number just changed without anyone telling me that was happening on that day meaning I wasn't able to login. The iPhone app is APPALLING. Yes, I'm using capitals. It was worse before they updated it a year ago but even now it's not particularly great. Hard to login in to and no way of transferring a call from PC to phone. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS michael S. manager Sports ### "Easy to use and sync's data quickly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 23, 2021 friendly and great user experience Pros The software is easy to use and great access to all features and capabilities of the integration. Cons Im a new user and getting use to the system but so far no complaints Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Service Delivery Engineer Telecommunications ### "Brilliant" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2021 Pros Huge value add to the business, so much time has been saved with integrating comms with our CRM. All calls are logged on the CRM with call recordings, the records pop when callers ring in which gives easy access to their profile and past notes. Cons No cons for us so far, the only minor thing would be during the start of covid adapting but that goes for anyone and everyone Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CP Chris P. Founder Staffing and Recruiting ### "Great Promise, Terrible Delivery" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 November 9, 2021 Really wanted it to work, stuck through a lot of persistent issues for over a year as the Bullhorn Integration looked so smooth. Ultimately it couldn't deliver on consistently making phone calls (which is the whole point). We're more disappointed than anything as this was our 2nd attempt to make it work. Pros Loved the Bullhorn Integration, with automatic notes as it essentially functioned as "call center within ATS" Cons Frequent dropped calls, outages, headset issues, and finally - all of our numbers have been showing up as spam or scam for a month with a fix promised and not delivered. Always an excuse as to why it isn't their fault as it's some other vendor, provider or partner's fault. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Marnie A. CEO Education Management ### "Consistent consultation over the phone has become a reality. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 4, 2021 Pros We need to consult with clients over the phone, call monitoring and call whispering has been incredibly useful to ensure consistency across the business. Cons I have needed to delete and reinstall the app a couple of times. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GB Gerard B. Director Staffing and Recruiting ### "Cloudcall - Excellent experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 28, 2021 To date, excellent. Pros CRM integration and ease of use. Great system. Cons Nothing. We have found the product and support to be excellent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BG Bradley G. Sales Manager Retail ### "Well Recommended" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 October 22, 2021 Overall very happy, and they are very helpful. Pros Working from home meant i need to streamline my call process to enable me to maximise the limted time we have had due to more resources needed with the impacts of covid. Cloudcall has enabled me to work from home much more efficiently. Cons The integration went well however i do feel things could have been explained a little better as a novice to the service initially Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/135009/CloudCall/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. 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