# CloudCall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CloudCall the right Call Center solution for you? Explore 40 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135009/CloudCall/reviews --- CloudCall 4 (40) [View alternatives](https://www.capterra.com/p/135009/CloudCall/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CloudCall Ease of use 4.1 Customer Service 4.0 ## Pros and Cons in Reviews SM Serena M Talent Manager Broadcast Media, 2 - 10 employeesUsed the software for: I used a free trial. “CloudCall is a seamless integration that allows me to concentrate on my daily sales targets rather than admin, and puts all my data in one place making my daily work tasks much more streamlined.“ October 20, 2021 BW Ben W DirectorHuman Resources, 2 - 10 employeesUsed the software for: More than 2 years. “Integration breaks down.“ September 1, 2023 RT Ryan T IT AdministratorInsurance, 11 - 50 employeesUsed the software for: More than 2 years. “The ability to monitor, whisper and barge on calls greatly helps when training new staff and during call quality checks, both remotely and in the office too.“ June 26, 2020 GW Gavin W DirectorConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “The interface online is getting old and some of the settings, especially around setting out of hour messages etc are clunky.“ July 1, 2020 CP Chris P FounderStaffing and Recruiting, 2 - 10 employeesUsed the software for: 1-2 years. “Really wanted it to work, stuck through a lot of persistent issues for over a year as the Bullhorn Integration looked so smooth. “ November 9, 2021 ## Showing most helpful reviews Showing 1-25 of 40 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Account Executive Information Technology and Services Used the software for: 1-2 years ### "Best we could find, but a bit of a bumpy road" September 19, 2018 4.0 Pros Now that Cloudcall is installed, it has worked very well for me and my team. We recently opened up our EMEA office and have needed to call different countries all throughout Europe and Africa. It has worked without any problems and call quality has been great. We have it integrated with Salesforce, and the ability to dial with just a click has saved our team heaps of time. Cons It took a long time to implement and there were a lot of unforeseen road bumps that nearly took us elsewhere. We worked with their customer support team extensively, they were very good and responsive, but they were simple hiccups that I wish never would have happened in the first place. Review Source Response from CloudCall September 25, 2018 Thank you for the review, very useful to get the feedback. We are glad to hear that CloudCall¿s Salesforce integration has been able to deliver the business improvements originally intended. We do however apologize for a longer than expected implementation, not something we hear very often. If you can find the time please feel free to get in touch via our support team, your dedicated account manager, or the senior management team as we would very much like to dig a little deeper and identify areas where our processes could be improved for future new customers benefit. EW Emma W. CEO Staffing and Recruiting Used the software for: 2+ years ### "CloudCall has helped us grow and save time" October 19, 2021 5.0 Great - couldn't recommend enough Pros How much easier it makes it to know who is contacting, allows my team to listen to their calls and ensure they capture all the relevant information which is then prompted to be fed back into our CRM. I have found it particularly useful during remote working for the onboarding of new recruiters. The ability to listen to calls and speak to my team without the client/candidate hearing has meant quality has been improved quicker than ever. Cons There was a stage at the start of Covid support was a challenge but seems to have been resolved now. Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/) Reason for choosing CloudCall Better Value and recruitment specific knowledge Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Felt CloudCall offered more value and a deeper integration Review Source EC Emily C. Director Staffing and Recruiting Used the software for: 6-12 months ### "They won't let you leave. " May 2, 2025 1.0 Was great went downhill in 2024. Unrecoverable at this point. Pros It sometimes works. It used to be great. Cons They did an update in q4 2024. it has been horrible ever since. Support in non-responsive. Calls drop all the time. The program closes unexpectantly. Now we are trying to port our numbers away and they won't release them. Switched from [Ringover](https://www.capterra.com/p/169627/RingOver/) Better integration CRM. Cheaper. Stability. More features Review Source DH Deni H. Executive Recruiter Legal Services Used the software for: 6-12 months ### "CloudCall Is Decent" June 19, 2025 4.0 Overall, if they corrected the connectivity issues, everything else was deemed more than adequate for our small business' needs. Pros It was user friendly and had quite a few unique setting choices to personalize it to our business' needs. Cons CloudCall tended to have connectivity issues and we were marked as spam quite a bit. There were times where I simply couldn't make outbound calls which as a recruiter, that's the bulk of my work. Review Source VR Verified Reviewer Service Delivery Engineer Telecommunications Used the software for: 2+ years ### "Brilliant" November 16, 2021 5.0 Pros Huge value add to the business, so much time has been saved with integrating comms with our CRM. All calls are logged on the CRM with call recordings, the records pop when callers ring in which gives easy access to their profile and past notes. Cons No cons for us so far, the only minor thing would be during the start of covid adapting but that goes for anyone and everyone Review Source NC Nat C. President Human Resources Used the software for: 1-2 years ### "Cloudcall Tech Support is the worst" August 29, 2019 1.0 We can't wait to get out of our contract with Cloudcall. Unfortunately, despite our unhappiness they are refusing to let us out early so we're stuck. The service works just well enough that I don't want to pay double for my phone service (paying out cloudcall and the other carrier) but we'll be gone at the first opportunity. Pros it integrates with Bullhorn CRM software. Cons Their Tech Support Team is terrible. From the very beginning with the onboarding to every day issues, they are unresponsive. It always takes multiple requests and reminders to get them to work our tickets. We complain to management and they "escalate" our tickets. Then a few days later I have to call again to get them to "double-escalate" the ticket to make anything happen. We always have to explain things multiple times to get it done. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing CloudCall in the demo we thought that it looked easier to use, but of course everything is better in the demo. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) The only reason we switched was for the Bullhorn integration. Ringcentral was MUCH BETTER! More dependable and easier to work with. I recommend Ringcentral as a good option for your phone service. Review Source Response from CloudCall September 9, 2019 Thank you for your comments Nat. As I'm sure you are aware, we have made multiple offers to discuss your concerns all of which have been declined. Our Director of Customer Services has personally offered to go through each issue you have raised, this was also declined. None of our teams have disregarded any issue that either yourself or your colleagues have raised, indeed we have made repeated attempts to setup calls to troubleshoot individual user issues. We are not by any means suggesting that you have not encountered problems with your CloudCall service, but without the ability to address the items raised those problems will of course persist. We have checked through the cases raised this year and can see that our average response time was less than 2 hours, with 63% of the cases raised being successfully handled immediately by our 1st line team. This is well within our commitment to our customers. VR Verified Reviewer Director of Operations Staffing and Recruiting Used the software for: Less than 6 months ### "Lots of Features, Not All Work" July 1, 2020 3.0 The onboarding of the system was OK. The service is OK. Support is really good and available but they cannot really do anything to help a lot of the issues with the product. Pros Cloudcall is great that it integrates with Bullhorn and inserts calls and text messages right into our client/candidate records. Cons There are lots of features that are "almost there". The phone app would be great if it worked properly. The computer extension would be great if it wasn't so glitchy. The guts to the program are all there but it really needs to be tightened up in order for this to be a great product. Switched from [Intermedia Unite](https://www.capterra.com/p/181373/Unite/) To have a product that integrated with Bullhorn, our ATS. Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: 2+ years ### "CloudCall is a great phone system!" March 12, 2019 4.0 I have had a good experience thus far. Pros I have used CloudCall for over 2 years now. I have used a few phone systems in my life, but this is the easiest to use. We have it integrated with Salesforce so everything is automated. Cons Overall it is a great platform. But it occasionally has connection issues. Not as bad as other platforms though. Review Source VR Verified Reviewer Recruiter Staffing and Recruiting Used the software for: 1-2 years ### "Just Install and it Runs in the Background" July 30, 2020 5.0 I used CloudCall every day to reach out to candidates. I have had a good experience and find the 1 click calling saves a lot of time! Pros I like the fact that all I had to do was install it once and it continually runs in the background and offers 1 click calling across any medium. Cons I have had a few instances where I had to uninstall and reinstall for updates to be pushed through sucessfully. Review Source MA Maxime A. Director Operations & Performance Human Resources Used the software for: Less than 6 months ### "Below average" February 12, 2019 2.0 Pros Can categorize calls and write notes directly in CRM Click to call feature Can customize which user has access to which feature Can record calls and log them in CRM Cons API is very basic Reporting feature is limited Admin Portal is not user friendly and options hard to identify Customer support seems to be constantly under staffed and chat function always delayed. Chrome extensions do not work together Review Source TK Thileepan K. Manager Computer Hardware Used the software for: 6-12 months ### "Cloud Call best in call conversation," April 19, 2018 5.0 they are using new technology Pros if you using Cloud Call you can record all of you call conversation, between you and you customers or event your partner call conversation, Cons Cloud Call have many features Automatic Call Distribution, Call Forwarding, Call Controls so you can mange your call Review Source VM Vanessa M. Recruiter Used the software for: 1-2 years ### "Cloudcall is among the stars" June 7, 2017 5.0 After initial setup, Cloudcall is seamless. Pros Seamless system, I have not had any connection issues since I began using this product. Easy user face to navigate as well. Review Source MA Marnie A. CEO Education Management Used the software for: Less than 6 months ### "Consistent consultation over the phone has become a reality. " November 4, 2021 5.0 Pros We need to consult with clients over the phone, call monitoring and call whispering has been incredibly useful to ensure consistency across the business. Cons I have needed to delete and reinstall the app a couple of times. Review Source SL Shannon L. Human Resources Used the software for: 6-12 months ### "Great product!" April 10, 2018 5.0 Pros Cloudcall is probably one of the best cloud based products I have used. The call quality is excellent, it's simple, dependable. Very rarely did a call ever get dropped. Cons My employer paid the cost of using Cloudcall so I couldn't tell you the exact price BUT he did mention that the price was quite high. We ended up switching solely because of the cost. Review Source PB Paige B. business Administration Support Education Management Used the software for: 1-2 years ### "NO COMPLAINTS HERE. " September 13, 2024 5.0 Amazing experience, since we started using this service, everyone in our team compliments how easier things have been on this side of things. Pros The integration of mixed services and options, it makes it easy to manage the communications within our company and outside. Cons I feel it is not very well known, considering the ease of use and effectiveness, more companies should be utilising this. Review Source BW Ben W. Director Human Resources Used the software for: 2+ years ### "Buggy and expensive" September 1, 2023 3.0 I needed reliable domestic and international calling. This gets the job done. Mostly. The issue is that it's not particularly flexible or agile. On the whole I experience errors on a daily basis. Pros It integrates with most Recruiting CRMs. You have unlimited texting and calling in most countries so is cost effective from that perspective. The sales people were easy to deal with. Cons Buggy and inflexible. The system doesn't like it if you are on multiple devices (laptops, pc and phones). Makes it hard to be agile and flexible. This can make it a struggle to place calls out and/or recieve calls. Click to call sometimes stops working as well. Integration breaks down. One day my account number just changed without anyone telling me that was happening on that day meaning I wasn't able to login. The iPhone app is APPALLING. Yes, I'm using capitals. It was worse before they updated it a year ago but even now it's not particularly great. Hard to login in to and no way of transferring a call from PC to phone. Review Source CW Chris W. Owner / Agent Real Estate Used the software for: 6-12 months ### "Decent overall product, greedy company with how they charge and un consistent charges." September 1, 2016 3.0 I went under contract with Synety (Cloud Call) a year ago and in that year there were many calls to customer service to attempt to figure out how to set up our call tree. Customer service reps are great, some lack knowledge in their product. The sales team is even more limited in their knowledge and are usually front end sales in my opinion. Sell the product with all the highlights and get a contract. That is how it should be, no complaints there. The calls were clear but the need to ring their phone first then the number you are calling is a pain and there are so many other options out there that do not require this. Their service departments are a PAIN to talk to in terms of their service times, they operate out of the UK, they state they have a (California) based center as well however for almost all last year I had to attempt to call on service issues really early in the morning otherwise by 9 or 10am they were gone in the UK. Pros I am not attempting to just trash this software, I am being honest in my opinions, there are no "PRO's" in comparison to the 5 other voip phone and call centers I have tested. There is nothing that this software offers the other do not offer as well and better in function and user friendliness. Cons This software and UI is horribly clunky, slow and a burden to attempt to navigate through constantly. Such a time consuming pain in the butt, I use Ringcentral now and it is obviously much better funded and ohh so easy to use and set up. It is antiquated tech over at Synety. And no API's to other softwares. They are money hungry, there were quite a few billing issues in the first 3 months, in approriate charges that needed to get refunded, random billing on a different date for a different amount that was not an amount I have paid before. They work on contracts and the first year I spent a little over 2300.00 with Synety and they never once offered to lower or credit for all of the issues throughout the whole year. Shamefull Review Source DG Darragh G. CEO Information Technology and Services Used the software for: 2+ years ### "Terrible Customer Support" June 14, 2019 3.0 The cons above are really the reason we left but a terrible experience leaving Cloudcall as a provider. We identified a replacement and requested number changeover - this has been 2 months ongoing and still unresolved. We had committed to pay out our contract so 3 months paid when we will not be using the software but they have dragged the process out and would not port over the numbers. Terrible service, we would have stayed if the platform was in any way forward thinking and pushing development, but because others are providing better services at the same or lesser costs they just make it hard to move on. As a comparison when we moved from our last provider to Cloudcall that process was completed in less than a week. Outrageous. Pros The system was a good choice for us 3 or 4 years ago when we signed up. The functionality at the time was good and there was an integration (although a bit hit and miss) with Salesforce. So this and the price point swayed us to us Cloudcall. Cons There has been little in the way of useful development in the last few years. Looking at other software systems, the integrations they offer, the ease of data in and out of the platform, the ease of managing teams and agents, cloud call are now way behind Review Source RT Ryan T. IT Administrator Insurance Used the software for: 2+ years ### "Moving our phone system online" June 26, 2020 4.0 Moving from an in-office PBX to a remote one operated by CloudCall has made things easier to manage. The ability to look at call stats, monitor calls and view call recordings from any location has helped develop our customer experience. Pros Being able to use the phone system online was one of the decisions in changing platform. CloudCall is cross platform and works across Windows, Mac, Android and iPhones. This has allowed us to continue to operate as a business remotely. The ability to monitor, whisper and barge on calls greatly helps when training new staff and during call quality checks, both remotely and in the office too. Cons Sometimes there are glitches in the CloudCall Communicator application but this expected with any software package. The integration with our CRM doesn't have the full capabilities as it does with other CRM integrations but still has the vital features that are required to operate sufficiently. Reason for choosing CloudCall We opted to use CloudCall as it was recommended by our CRM provider, due to the integration it has which allows it to work with our own system. Review Source CP Chris P. Founder Staffing and Recruiting Used the software for: 1-2 years ### "Great Promise, Terrible Delivery" November 9, 2021 2.0 Really wanted it to work, stuck through a lot of persistent issues for over a year as the Bullhorn Integration looked so smooth. Ultimately it couldn't deliver on consistently making phone calls (which is the whole point). We're more disappointed than anything as this was our 2nd attempt to make it work. Pros Loved the Bullhorn Integration, with automatic notes as it essentially functioned as "call center within ATS" Cons Frequent dropped calls, outages, headset issues, and finally - all of our numbers have been showing up as spam or scam for a month with a fix promised and not delivered. Always an excuse as to why it isn't their fault as it's some other vendor, provider or partner's fault. Review Source KM Kristine M. AP/AP Specialist Professional Training & Coaching Used the software for: 2+ years ### "Great Customer Service" July 9, 2020 5.0 Great Experience. As mentioned before if there are ever any issues they are resolved quickly and efficiently. Pros We rarely have issues with the software. If we do I love that the customer service department is always ready and willing to help. Problems are easily resolved. Cons I do wish things were a little more streamlined and less complicated. I think our setup is exceptional but there are 10 ways to do one function. Reason for choosing CloudCall I know our \[SENSITIVE CONTENT HIDDEN\] chose CloudCall because you are easily synced with Bullhorn. Majority of our vendors we chose because they are connected to Bullhorn which is our main tool to recruit. Review Source LF Laura F. Project Manager Government Administration Used the software for: 2+ years ### "Cloudcall usage and technical support" July 10, 2020 5.0 This is our call center software for our agents, it is a great experience so far. Easy to install and deploy for agents and we get good technical support. Pros It has a great integration with our Salesforce product. Easy to maintain and config. The best part is about their technical support team, they are very responsive and helpful, always provide good suggestions and follow up. I am very satisfied with the product and service. Cons Sometimes the token authentication breaks, I need to reconnect for quite a while. Reason for choosing CloudCall Amazon is widely used by our organization for cloud and other services. Review Source GW Gavin W. Director Construction Used the software for: 2+ years ### "Soft Phones are great" July 1, 2020 5.0 Great product, low maintenance and easy to use. It's a no brainer and look forward to taking it to the next level. Pros It's online It's scalable Its easy to adjust It emails me voicemail messages that we have missed! It has a dashboard Cons I need to get a custom made dashboard for real time key customers. don't know who to ask because it isn't offered. The phones don't show who else is on the phone. The interface online is getting old and some of the settings, especially around setting out of hour messages etc are clunky. Review Source cR cyndy R. Office Manager Staffing and Recruiting Used the software for: 2+ years ### "CloudCall Review " July 1, 2020 5.0 MY experience with CloudCal has been a very prodcuctive one Pros what I like most about CloudCall is how user friendly it is. What I LOVE ABOUT CLOUDCALL, is there amazing customer service. They go above and beyond to satisfy their customers. And their support in these crazy Covid times as been priceless, supportive and amazing!!!!!!!!!!! Cons THERE IS NOTHING NOT TO LIKE. Customer service is on point and the software delivers exactly what is promises. Review Source TW Tammy W. Exam Prep Government Relations Used the software for: 1-2 years ### "SMS" July 10, 2020 4.0 Pros SMS features are great when they work, but it stops functioning frequently. Cons Faxing, SMS going down frequently. For no reason it seems. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) SMS Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.