# Page 2 | CloudCall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is CloudCall the right Call Center solution for you? Explore 40 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135009/CloudCall/reviews --- CloudCall 4 (40) [View alternatives](https://www.capterra.com/p/135009/CloudCall/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of CloudCall ## Showing most helpful reviews Showing 26-40 of 40 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RS Ray S. Success Manager Used the software for: 1-2 years ### "We used CloudCall integrated with SalesForce. It made high volume dialing easy as one click. " June 27, 2017 4.0 Save a tremendous amount of time when high volume dialing. Pros Prior to CloudCall we would have to manually dial prospects and then record the activity. CloudCall one click dial had an interface that allowed you to select a pre-install drop down fields created by our SalesForce admin about that activity and your done. This save us a tremendous amount of time and it cut down on forgetting to record activity during call blitz. Cons There were times when you would have to hit the page reload on a SalesForce account page because CloudCall would freeze up. I think that maybe that was a SF issue but no one has determine the culprit. None the less this happening is not out weighted by the convenience. Review Source GB Gerard B. Director Staffing and Recruiting Used the software for: 1-2 years ### "Cloudcall - Excellent experience" October 28, 2021 5.0 To date, excellent. Pros CRM integration and ease of use. Great system. Cons Nothing. We have found the product and support to be excellent. Review Source AR Andrew R. Managing Director Human Resources Used the software for: 2+ years ### "CloudCall review" July 21, 2020 4.0 Very positive Pros The phone app is great, you can use international alias numbers which is very useful for doing business internationally Cons The connection quality can vary, when there is an issue it has been tough to pin down in the past. Reason for choosing CloudCall Better pricing and more functionalities at the time Review Source VR Verified Reviewer Enterprise Sales Development Representative Marketing and Advertising Used the software for: 1-2 years ### "Auto Dialer" April 11, 2019 3.0 Pros Cloud call allows you to click on a phone number on your computer and connects you through on your phone. We implemented this software so that we could record conversations for training purposes. Cons The caller and the recipient are recorded separately which makes it difficult to understand what is happening in the conversation. Review Source JR Josh R. Account Executive Used the software for: 6-12 months ### "My Favorite Call Product I've Used Yet" June 1, 2018 5.0 Pros I like how simple and reliable it is to use. We made the switch over to another product and absolutely hated it. We ultimately ended up switching back to CloudCall because everyone liked it and it hardly ever dropped calls. Cons I was told by management that the price was a bit high, which is why we ended up switching to a different product before coming back. So I guess I could say I don't like the price. Review Source AH Austin H. Account Executvie Computer Software Used the software for: 1-2 years ### "One of the most useful tools with Salesforce!" February 13, 2019 5.0 Pros It's embedded perfectly into Salesforce. You can log and mark all calls seamlessly. Saves you hours of manual time. Cons It is a little klunky at times. Not the prettiest interface but it gets the job done. Review Source HR Hannah R. Senior Associate Staffing and Recruiting Used the software for: Less than 6 months ### "Lagging and Choppiness an Ongoing Issue" June 26, 2020 1.0 The support team is excellent. I've had many pleasant correspondences with them and they truly do try to help. But the issue of lagging and choppiness drives me crazy on a day to day. If management didn't force us to do so, I wouldn't use CloudCall Pros It's very easy to install and easy to use in that you can now click on the phone number shown in Bullhorn to call a candidate rather than having to type the number on a dial pad Cons There is a noticeable lag between the other party and myself when we speak. This causes many awkward pauses and a lot of talking over one another. I had the connection rerouted from my wifi to my cell, so I'd only be using the cell network, but the problem persists. I far prefer simply calling from my cell phone. Review Source ML Max L. Account Manager Staffing and Recruiting Used the software for: 1-2 years ### "Decent product" July 1, 2020 5.0 Good product. Pros Good call listening quality, no issues with promised capabilities. Cons Integration with our crm, not a cloudcall issue. Review Source mS michael S. manager Sports Used the software for: Less than 6 months ### "Easy to use and sync's data quickly" November 23, 2021 5.0 friendly and great user experience Pros The software is easy to use and great access to all features and capabilities of the integration. Cons Im a new user and getting use to the system but so far no complaints Review Source BG Bradley G. Sales Manager Retail Used the software for: 6-12 months ### "Well Recommended" October 22, 2021 5.0 Overall very happy, and they are very helpful. Pros Working from home meant i need to streamline my call process to enable me to maximise the limted time we have had due to more resources needed with the impacts of covid. Cloudcall has enabled me to work from home much more efficiently. Cons The integration went well however i do feel things could have been explained a little better as a novice to the service initially Review Source AR Abigail R. Administrative Assistant Construction Used the software for: Less than 6 months ### "Great Software to use" July 21, 2020 5.0 Pros I love that the callerID pops up so quick, its conveniently on my desktop and not just on a phone. Its easy to find people, and its easy to transfer/forward calls. It was also able to connect with our software, to where if a client calls their profile automatically pops up, so we save time not having to look people up. Cons I wish that it would connect with the phone that i have now, so that i could see who was calling on my phone screen not just on the computer. Review Source SM Serena M. Talent Manager Broadcast Media Used the software for: I used a free trial ### "CloudCall Review " October 20, 2021 5.0 Pros CloudCall is a seamless integration that allows me to concentrate on my daily sales targets rather than admin, and puts all my data in one place making my daily work tasks much more streamlined. Cons Customer support were a bit slow, however their positivity and friendliness more than made up for it. Review Source VR Verified Reviewer operador Used the software for: 6-12 months ### "I have been able to answer the questions, doubts and concerns of my clients with Cloudcall. " April 2, 2018 3.0 It is a great entry system, facilitates communication with our dissatisfied customers and the ability to provide adequate information and attention to our services. Pros The best thing is that I can respond to the comments and messages of my clients, immediately update the commercial information and I can see the most visited things on my commercial page. Cons A live panel that shows the call status of each agent would be much more useful for development. Review Source DB Dean B. Financial advisor Financial Services Used the software for: I used a free trial ### "CloudCall is excellent !!" October 20, 2021 5.0 Excellent business tool that has increased my overall productivity and made my business run effortlessly. Pros I’ve recently started using CloudCall during the pandemic and it has really streamlined my business and made life so much easier. Helps me capture all conversations and activities without any effort. Great software system and syncs with our CRM system perfectly. Cons Can’t think of anything. I’ve never used a system like this before so don’t have much to compare it to. Review Source JG Jay G. Owner Used the software for: ### "Generally good but major reliability issues" March 3, 2016 3.0 Having moved to Synety from another similar internet telephony provider I can say that it's marginally better but is very prone to major connection issues and extremely poor best practices. Today for example, our business was disconnected during core business hours without any notice. Attempts to dial out were met with "your credit limit has been exceeded" which was surprising as we pay by direct debit and hadn't been warned of any issue. Calling Synety to solve the problem, I was forced to leave a voicemail... Pretty terrible but still better than NewVoiceMedia. Best advice - stick to more traditional phone systems or Skype, which has proven to be far more reliable and which we have to revert to on an almost daily basis. Review Source Similar Products Featured