--- title: "Revel Systems Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Revel Systems the right Restaurant POS solution for you? Explore 323 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/135040/Revel-iPad-POS/reviews/" page_type: "reviews" language: "en" --- Revel Systems 3.6 (323) [View alternatives](https://www.capterra.com/p/135040/Revel-iPad-POS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Revel Systems Ease of use 3.7 Customer Service 3.4 ## Pros and Cons in Reviews Chris U owner operatorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The flexibility and efficiency of real-time menu entry, editing, and reporting provided significant value.“ December 28, 2025 MW Matt W PresidentRestaurants, 2 - 10 employeesUsed the software for: 1-2 years. “To list a few; Their "Offline Mode" never worked for us and if we had no internet, that meant we were 100% down. “ April 25, 2025 MW Matt W PresidentRestaurants, 2 - 10 employeesUsed the software for: 1-2 years. “You can have modifiers for modifiers. Once you get the hang of it, their menu system is probably the best.“ April 25, 2025 Chris U owner operatorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Credit card processing fees are very high.“ December 28, 2025 DW Debra W Office ManagerFood & Beverages, 51 - 200 employeesUsed the software for: More than 2 years. “Offers both retail and restaurant versions of software that works for our company, which includes a retail operation (winery & brewery) as well as a separate cafe operation.“ June 27, 2023 DW Debra W Office ManagerFood & Beverages, 51 - 200 employeesUsed the software for: More than 2 years. “Features removed during updates (no longer have receipt option when comping items; for winery/brewery operations we comp out bottles used for tastings on a daily basis and used these receipts routinely, only to have the feature disappear with an update).Quite expensive for our seasonal business; we need several stations during busy months but have to pay quite a bit even when several are not used during slow months.“ June 27, 2023 BE Brian E Service ManagerMuseums and Institutions, 11 - 50 employeesUsed the software for: 1-2 years. “IT was easy to use and easy to train new staff.“ October 21, 2024 Chris U owner operatorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Tech support is horrible.“ December 28, 2025 ## Showing most helpful reviews Showing 1-25 of 323 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bill H. Director of culinary services and hospitality Food & Beverages Used the software for: 1-2 years ### "Revel, the good and the bad" November 21, 2018 4.0 Helpful with keeping track of sales and labor. Easy to learn and easy to train new employees on. Pros Easy to use and set up. The reports are pretty good. As a simple POS and time keeping system, it works well Cons If you need a POS that will help you with in depth inventory control, this is probably not the system for you Review Source Response from Revel Systems November 28, 2018 Thank you for the feedback, Bill. We'd love to hear about what we could do differently with our inventory management tool¿if you'd like, please submit a feature request at https://support.revelsystems.com/hc/en-us/articles/208479946-Suggest-a-New-Feature. Thanks again! VR Verified Reviewer Freelance Writer Retail Used the software for: 1-2 years ### "Pretty, but Problematic" May 15, 2019 4.0 Lots of restaurants and retail stores I frequent use Revel. I would try Revel again if given the choice, but I would make sure to get my employees trained in troubleshooting themselves to avoid the potential of a customer service snafu. Pros I work for a small college bookstore that recently transitioned from an ancient, outdated POS system. We were all so excited about Revel. It's sleek, easy to use, and much simpler than many of its predecessors. Cons The biggest trouble we ran into is that Revel is hopelessly buggy, and I would sometimes be on the phone with customer service for an hour before getting my problem resolved. For a small business with only one cash register, this was often a nightmare. Review Source Response from Revel Systems May 23, 2019 Thanks very much for your feedback. We're sorry to hear that our system fell short of your expectations, but hope you give us another chance in the future. We're constantly working to improve the quality of our products and services. DK David K. Owner/GM Restaurants Used the software for: 1-2 years ### "Not a fan" June 15, 2023 1.0 I am not happy with the system. I don't think my training was great, we continue to have issues and I spend too much time on the phone attempting to fix things. Mobile devices and gift cards are still an issue. I have not been able to devote the time needed to fix the discount issues. I have had mixed results Pros Mobile ordertakers. However they are a constant problem and we continue to have issues with them. Cons Difficulty with spitting guest checks. Cause multiple challenges with discounts. Overall discount platform. Difficult to use and not meeting my needs. Gift card have been a consistent problem with much time spent on the phone with support people, but still no resolution. Too many issues overall. Today the credit cards didn't work because of some technical issue in support. They got it fixed and it worked fine for a few hours then it stopped working again. Too many issues that steal too much of my time. the system should be working for me, but instead It seems to make my job harder..... Reason for choosing Revel Systems HW Holdings Corp, Licensor of Le Peep Restaurants chose Revel after reviewing different products. I took there advice. Review Source VR Verified Reviewer Project Manager Museums and Institutions Used the software for: 2+ years ### "Extensive functionality" September 13, 2019 5.0 Despite the technical issues, our experience with Revel has been great due to its user-friendliness and extensive functionality. Pros Revel has a lot of features that allow us to easily keep track of our visitor numbers and inventory. The system is very easy for our staff to use and it requires very little training. Cons We have run into numerous technical issues with Revel and their customer service has not been very helpful when resolving some issues. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Revel Systems Revel has better back-end management Review Source VR Verified Reviewer Founder Media Production Used the software for: 6-12 months ### "Revel is a smart choice for small business owners looking to use the iPad as their POS" April 30, 2018 4.0 A POS system that is reliable most of the time. Pros There are many POS providers out there today but I think Revel does a great job for small business owners. They utilize a familiar hardware (iPad) and turn it into a POS system that's easy to navigate. Being in a rush or training new employees can be a disaster if you have the wrong POS system but Revel does a great job with their easy layout. Cons Customer service can be disastrous at times, especially if your POS system is down during a rush. It doesn't happen frequently but it does happen so you should be aware of that before making your choice. Review Source Response from Revel Systems May 1, 2018 Hi There, Thank you so much for the review and feedback! We are sorry to hear that you do experience the occasional outage -- if you have additional info regarding an issue of that nature, we would love to hear it to address it with our agents and engineers. Please feel free to contact me at community@revelsystems.com. Kind Regards, Sarah, Customer Advocacy Manager at Revel TC Thierry C. Owner manager Hospitality Used the software for: 1-2 years ### "Maybe not for restaurant " December 12, 2019 3.0 The system was easy to learn, thanks god because there is no onsite help and if you have a problem you have to resolve it with and onl the phone operator! That can be time consuming and frustrating if you are not very technologically friendly. Pros Easy to use. Easy to learn staff friendly have a portable option, reliable enough. Use iPad and doesn’t take too much space. Cons Not set up toward restaurant, long orders arrive in the kitchen, with no clear consolidation of the order, making it difficult to work with big parties. And few little similar problems, that make you think, this system was not developed for restaurant Alternatives considered [TouchBistro](https://www.capterra.com/p/140677/TouchBistro/) Reason for choosing Revel Systems At the time I could not access my touch bistro network from an outside computer. Review Source VR Verified Reviewer Training specialist Information Technology and Services Used the software for: 1-2 years ### "Good idea, good realization on the hardware concept, but buggy software" August 27, 2019 4.0 Sales, inventory, predictions, CRM, marketing - all nicely done. Pros It is full wifi, full cloud, very versatile and very nice and sleek. Cons iOS only, apple only, comes out expensive, heavy toll on the pay as you go needs (licensing tied to number of terminals) Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Revel Systems Better overall quality. Review Source Kyle W. Ministry Coordinator Used the software for: 1-2 years ### "We use it in a coffee shop, and it has helped a lot." February 1, 2018 4.0 Pros You can program it to accept tips on charge card which increased the barista's tips. IT was a lot better than our previous system. Cons The backend stuff is hard to figure out and the customer service isn't the best. Also you need quite a bit of training to be comfortable with using it on a day to day basis. Review Source Response from Revel Systems February 2, 2018 Hi Kyle, Thanks so much for taking the time to leave us a review and for the feedback! Cheers, Sarah at Revel Javier G. General Manager Restaurants Used the software for: 6-12 months ### "Good POS system " October 21, 2018 4.0 Very good functionality and high quality reporting system. I think this one one of the most advanced POS systems I have used. Pros Revel is user friendly and I love that we can use it with iPads. Cons There are some glitches and system can freeze from time to time. I have also had difficulties with our other software that integrates with Revel. The two systems often stop communicating with each other. Review Source Response from Revel Systems October 25, 2018 Thanks very much for the feedback, Javier! We're constantly trying to improve the quality of our products and services and appreciate you bearing with us through the bumps. HUGO M. Director Retail Used the software for: Less than 6 months ### "\*\*\*\*AVOID\*\*\*\* EXTREMELY POOR CUSTOMER SERVICE AND SCALES NOT ADAPTED TO RETAIL BUSINESSES" September 30, 2019 1.0 Pros The overall experience has been extremely poor so there is actually nothing I would say that is positive about Revel Cons Revel customer service is extremely slow, as explained by someone else, you get to exchange emails with about 10 different people and no one knows what they are talking about. The average answer time from them is 5 days. I have a deli in London, and I have been sold Revel as a great POS that would easily work with Quickbooks, which I am using. They provided me with their integrated scale, which was unable to weigh goods that were below 100g. Also, ti was rounding up so a cheese that would weigh 123g would come up as 125g, which is illegal. I notified them and asked for a full refund (including the £2300 set up fee) , which they refused, whereas it is their fault if their scales are not fit for a business like mine. DO NOT WORK WITH THIS BUNCH OF AMATEURS AND THIEVES Review Source CM Cliff M. Owner Food Production Used the software for: 2+ years ### "Robust POS system, new development mostly focused on Restaurant applications" June 20, 2023 5.0 Works fine for most of our specialty grocery business except as noted above. Pros Probably the most fully functional POS system on the market based on our review. Many features that we do not use, but are there for us if we expand. We have been using for 7 years in our specialty grocery store. Thought about replacing several times but can't find another system that has as many features and will handle the weighted items which are a big part of our sales. Cons Management console format is a bit dated now. Mobile reporting interface also clunky but works. Recently introduced the Como Loyalty program and have lots of issues with that program. It is not easy to use, and does not accumulate points for weighted items which is the majority of our sales. All of the new features and upgrades they are making for Revel seem to be focused on Restaurant POS applications. Reason for choosing Revel Systems Most features and functionality at the time we chose Revel in 2016 Review Source CH Column H. IT Operations Manager Building Materials Used the software for: Less than 6 months ### "Stay away this program" November 21, 2016 1.0 We are existing Revel System customer but I think our 2 year relationship is going to be an end. Changing a POS system is not simple but we still choose to leave must have our reasons. I just want to share my experiences with everyone who might consider marry to them. 1. We were told from their sale rep the QuickBooks integration will 100% work for Canadian customer because of this reason we signed off the deal, however we don't have a chance to test the integration because it was still under development, we should wait till the launch but we can't wait because we need a new system to support our grow. We did reconfirm the QB compatibility again and again so we don't think there will be a problem. We got everything setup and running, about few months later the QuickBooks Integration finally launched but they told us this feature strictly for US customer only?! This case only escalated to their sales team lead and they refused to go further higher, you have no easy way to reach their upper management team unfortunately we dun have any recording or email for the proof, they only offer a free month to settle the case. They would guarantee you everything at the beginning and once you in everything is just too late, we have learned a lesson. 2. We are not pleased and disappointed on how Revel handle system upgrade, almost every single incident causes us problem and certain level of business impact, we need to bend or change our business model/process to fit these updates. Revel introduce new feature but at the same time take away the old feature immediately, can you imagine how much trouble causing? For example we never had an option call “Credit Limit”, after the latest mandatory POS upgrade on iPad (this is another matter will mention after), we are forced to commit the new changes, we can no longer take "House Account" credit payment until we enable the "Credit Limit" option inside customer, but this is not the major problem, I am so shocking they don't provide a batch upload method, instead we are instructed to make this change inside each customer one by one, we have thousands of customers are on account. This is so ridiculous but why they can't just keep thing simple? 3. The Revel POS consist by two pieces, the frontend (iPad) and the backend (web management). Periodically they roll out major upgrade (notified) or small updates (silence) at the backend and then you must follow their schedule to download and re-install the new iPad App manually during off business hour to match your backend version, otherwise your iPad POS will not function properly 4. They have very slow development, usually the iOS App should be prepared and updated on device before the new iOS launch, but Revel work reversely, they will tell you DO NOT upgrade your iPad iOS Software whenever until they ready. They need to understand you cannot disable system update on iPad, until some point you will get the software update reminder popup crazy everyday on the iPad and you must choose "remind me/install later" to bypass but couple times my staffs by accidently hit the wrong button and fire up the software update, then the till will be out of service until we reach Revel support for fix. I cannot blame on my staffs in this case, Revel have to do something to avoid this to happen. 4. Support - their level 1 support is useless, even level 2 not really helpful, the most words I have heard are "Sorry" or "This is the system design, nothing we can do". I don’t need a sorry. I have a strong feeling their development teams make whatever changes they want without thinking the impacts would brought up to the customers. 5. The most funniest thing is Revel have a Voice of Customer team to hear your feedback, this is cool, they do reach out you to hear your problems or complaints but limited to listen only! They don't follow up anymore, I have one phone conservation and one email both sink into the deep sea, sigh\* Good luck! Review Source Response from Revel Systems November 22, 2016 Hi Column, Thank you for your feedback. I apologize that the experience has been a frustrating one. I will share your input with our leadership and product team. Regards, Sarah, Community Manager, Revel Systems EC Erin C. owner Supermarkets Used the software for: 2+ years ### "One they get your money, you'll get neither a functional system nor customer service " June 12, 2018 1.0 The customer service is abysmal. Once the sale is made, you are chopped liver and the company really doesn't even seem to care if your system ever gets up and running after that point. Pros I can see exactly what we sold on a certain day. They look impressive so despite the fact that they have low functionality they look really pretty....but, lets be honest....that's mostly the ipad. Cons Notice how it's spelled rEVEL. (it's illiterate evil with an R). Things I though rEVEL would do but it doesn't, problems we have, and why you shouldn't purchase revel for your establishment. 1. When you set up a customer, they are not automatically set up to collect reward points. Your staff have to create a rewards card separately, then link it to the customer. We've had lots of input errors because of this. The customer and reward points numbers are a customers phone number, which means that if they change their phone number you have to change their customer number. Then deactivate their rewards card number. Then create a new rewards card. Then go to the back end and download the entire customer matrix, insert the number of reward points they should have under their new number, then upload all of the data back into the system. Something that you can only do when you are closed for the day. So many things with revel are like this. Something that should be simple is the most cumbersome thing ever. 2. Customers cant fill in their own information on the customer facing display which leads to lots of inputting errors. 3. The only way collected customer emails link into your email program is if you pay a hefty monthly fee (per pos station) for a third party app. 4. If a customer chooses to have their receipt emailed to them, the system does not collect that email and sync it to their customer identification. 5. In Canada here, there are no Province options when filling out customer details so we can't even collect their address properly. 6. Want to send a coupon to your top 50 customers? Good luck There is no report that you can run for that. Tons of data. No way to mine it. Have fun paying a third party to mine your data for you. 7. Want to know who purchased an item on a specific day? Once again, all this data, with no reports to mine it. 8. GLITCHY! Open orders hanging open, customer reward points not being accrued correctly, and weird little things like pop up balloons that slow down transaction time by 5 seconds, customer list not being alphabetical, orders re-opening hours later showing few cents owing on it, lag time between info going up to the cloud and back down to the stations. (a customer wants to exchange something they bought 5 minutes ago? They have to go to the same pos station they bought it at as the sale will not show up on the other stations for hours). Items that we sell by the each suddenly show an inventory of 1.86 units, where did that .14 of a unit go? 9. CUMBERSOME, the procedures for creating gift cards, processing returns, creating a customer, linking that customer to a reward card. All of it is just so damned cumbersome, takes so many taps on the ipad and is not intuitive....even for our millennial cashiers. 10. The sales people flat out lie. I asked really specific functionality questions from our sales person, who flat out lied about the systems capabilities. Then dropped us like a hot potato once he had our money. I spent the next month chasing Revel to make sure that the install happened before we opened. This attitude of sale first, customer service last, follows through. The hubs that they sold us are glitchy and faulty. We complained about them for a full year. Then we got an email offering us their new and improved network hubs. So basically they sold me crap. Knew that they sold me something that didn't work. Then offered a discount on selling the replacement to me. 11. The Customer Management system does very little. Once again, we had to pay a third party to figure out who our top customers were, then go through their profiles one by one to gather their emails to send them all an email to offer them a reward for being a top customer. 12. You can't redeem multiple rewards at once, or process a refund without a customer making a purchase(we sell milk in reusable glass bottles that the customer gets money back when they bring back their bottle, you can't process this if they just come back to return the bottle without making a purchase), or or process two refunds and a reward under the same transaction. So many glitchy things. 13. Someone will reply to this saying there are no open tickets on our account. And this is true. Because the reply to all of these things is that the feature doesn't exist and I should put in a request for a new feature. Which I have done. Repeatedly over the last 3 years. And here we are, still calling revel support asking why if you sell systems in Canada can I not enter a Canadian address in the system. 14. Poorly trained staff. We are a seasonal business and each spring when we open up, we have to have revel support enter some identification numbers on the back end to have their system work with our payment processor monaris (the only one they offer). It always takes several weeks of my calling back and sitting on hold to get this simple thing done. Every time. This is what it's like calling revel every time. I'm sure that there are lots of weird glitchy things with every system out there but revel really appears as though it was built poorly from the outset and has software flaws that can not be changed. One of my managers spends 10-20 hours per week working on fixing revel errors, calling customer service, figuring out how the system works now that there is another update, writing detailed training manuals for our staff to us the system. It's just so time consumptive and terrible. It makes it all the worse that revel folks just repeat the party line and don't actually look for solutions to the system problems. "Fill in a feature request form" It's like they've all drunk the kool-aid and have become automatons controlled by an evil wizard named Revel. Review Source MM Matt M. CEO Retail Used the software for: 6-12 months ### "Total Disappoinment" October 31, 2017 2.0 I'd stay away from this system and this company. I'm a small business owner and I've spent more time trying to get Revel to fix their POS (point of sale) than I have running my own business. I will soon cut my losses and find an alternative solution. I promise, this company will drive you to extreme frustration. Finally, I recommend paying a little extra for a better Poiny of Sale system, you will find it's cheaper in the long run than trying to use Revel. Pros Very Powerful Database for retail store once you have all your prices and inventory entered. The POS is easy to use after (only after) set up. Cons 1\. Despite previous positive reviews for customer service, they are terrible! They are great for explaining how to use the product, they are terrible for fixing their own product! 2. ALSO, DO NOT USE FOR E-COMMERCE! The web order feature (e-commerce) is useless and looks even worse. Prepare to explain your problem repeatedly when using support. You will be transferred from one tier of support to the next. There's at least 3 tiers of support and they don't provide passdown info between support tiers. I tried the web order function, paid for it and found the shipping feature was flawed right before I took the website live. After 3-4 weeks of constantly repeating myself (explaining the problem) they said the problem would be fixed with the next update. They agreed to refund me for 1 month of the web order subscription. A few weeks later I called to check on the refund, I found out I was still enrolled and the promised refund has changed to a credit for a future month of the web order subscription. 3. Finally, Revel uses TLS 1.0 protocol. My credit card processor deemed this obsolete, and is going to charge me a monthly fee until they update the program. Or, I can complete a risk mitigation questionnaire and the fees will be waived as long as the program is updated by June 2018. The questions on the form are far beyond my computer/programming knowledge so I have to request support from Revel. I'm now at tier 2, explained my problem twice and still don't have any help. 4. If you are buying an existing business that uses Revel, you cannot transfer info from one revel account to another. They may tell you it can be done, I assure you they do not have the means to do it. You will find yourself starting over from scratch. As a small business, this setback was extremely costly in terms of man hours required to restart. Review Source MJ Margaret J. Minister of the Interior/COO Health, Wellness and Fitness Used the software for: 2+ years ### "No Customer Service Department only a Customer Retention Department!" May 25, 2017 1.0 Sorely disappointed in this millenial run company. No sense of understanding of customer loyalty. When I showed up in person at their offices in San Francisco, it was lunch time and the elevators were a turnstile of delivery people bringing in "take out" food to the office. I was treated very poorly when met by the Director of Sales who tried to just pawn off my issue "until Monday". Here were are suffering from a massive company wide fiasco costing us many man hours and challenges serving our customers when these guys are just sitting around enjoying their venture capital take outs for lunch. Kinda hard to take when you're working your ass off 3 states away with no breaks and no one will even respond/acknowledge the massive mistake made by their company. We were finally told today that they do not even have a customer service/care department...only a customer retention department that they self described as the department for customers considering leaving. YES, we said...that's who we need to talk to (still at 5pm...no contact for this mysterious department provided). Creating an exit plan...Such a bummer. Had such high hopes for this product. Too bad the people behind the scenes totally stink. Pros Syncs for us seamlessly with Quickbooks online Can handle large inventory Lots of options for discounts and sales and alternative pricing and grouping Love putting the orders together on on iPad and closing it out at the register on another. Cons Terrible, horrible, god awful customer service. The tech people are great at helping do a lot of things by phone; however when we did an update after a big fiasco with trying to resync iPads to printers and iPads to swipers, etc, we find out that our scale that we purchased through Revel for more cost when it was only worth less, we were told is no longer supported...this only 2 years after purchase. Sadly, we are so immersed in their system at present that we will have to purchase the new scale that they are supporting. We received zero notification that they were discontinuing the scale. The scale is a massive factor in our use of revel as 2/3 of our inventory is measured by grams. We have received run around after run around by phone, by email AND...even when I showed up at their office in San Francisco. Review Source CS Craig S. President / Founder Restaurants Used the software for: 1-2 years ### "Revel Systems for Table Service Lacks VERY VERY VERY Basic Tip Report for Servers" May 18, 2017 2.0 Before you buy Revel ask the sales rep to try to print a basic tip report with a server log in prior to batching out at the end of the day. It's not currently possible unless you give your server full financial access. Pros Revel Systems syncs with Quickbooks better than any other system I'm aware of. They most often sell the equipment with higher-end networking and wireless access points such as Meraki or Ubiquiti whereas others use residential Netgear, Linksys, or TP Link which jeopardizes the stability of using a tablet as your POS. Cons This oversight by Revel is ridiculous. However, are you table service and do you need your servers or other employees to take credit card tips out of the cash drawer at the end of their shift? Or leave a receipt in the drawer of how much they took out? If so it's not currently possible with Revision 2.22.9-61 or below for a server to print a basic tip report (unless you give them full financial access which includes labor rates for all other employees.). The iPad assigns the tip to whoever pays out the ticket when the customer leaves. So if your host uses his or her pin to close the ticket and the customer adds a tip that ticket is then assigned to the host rather than the waiter or waitress that helped them on the front end of revel. Furthermore, the manager can't even see a server's tips to pay out the credit card tips accurately from iPad until he or she has batched out at the end of the day. The only solution after two years of trying to remedy this situation for CajunKitchenCafe.com is to pull the report from a laptap on the backend after the point of sale has been batched at the end of the day or put the credit card tips on the employees paycheck which is a huge change to culture for most restaurants that have been in business for as long as Cajun Kitchen. Review Source MN Maria N. Manager Restaurants Used the software for: 2+ years ### "We use Revel for our restaurant for the last 2 years and it's challenging " June 14, 2018 3.0 It's easy to use, at least the front part and it's popular among employees a lot of locations used Revel and when we have new employee it's not rock in science to learn it, that if he/she doesn't' already knows it from a previous job. Pros It's pretty easy to use at lease the front end, the back end can be more user friendly, I'm able to update things really fast (menu items) even on our website menu, once I do it in Revel. It's running smoothly, never had a hardware problem with it and the communication between back end and from end is just a click away. Cons It's pretty expensive, comparing with other softwares, customers service support is not that fast or knowledgeable (at least with the things I needed), for example I've called customers support 5 days ago, then I've submitted an email on the 8th and today is 14th and I haven't hear from you guys. The Inventory and Recipe books were so hard to use and really time consuming (example: if I buy one item in Grams and I want to put it in the recipe in once I have to make the transformation). The price of the items is not updating according to the last purchasing price (if you're entering Invoices in Revel) also it's not giving me the option to run a report and see the price fluctuation for one Purchased Item, or by Invoices by Items or orders by categories (is not helping me at all regarding the information I need for Inventory). In order to integrate with some systems I had to pay and don't think that's normal. Review Source SS Sarah S. Owner Food & Beverages Used the software for: 2+ years ### "Reporting and Accuracy" June 23, 2023 4.0 Overall I am happy with the way Revel can handle the complexity of the sales, and the real time reporting. Pros Reporting is real time and accurate. Variety of reports is exceptional Cons Help desk is hit or miss depending on issue and responder. This is improving but has a ways to go Review Source KH Kiera H. Managing Partner Restaurants Used the software for: 6-12 months ### "Amazing features and functionality for accurate business analysis" July 24, 2018 4.0 Give your customer service agents at your call centers raises! I have spent dozens of hours on the phone and talked to numerous people from all over and every single one of them has surpassed all expectations of product knowledge and customer service! That makes a world of difference! Pros The features from a business owner's perspective are unparalleled. Everything is totally customizable tofu the specific and unique needs of individual businesses. The customer service alone makes this worth the money. I have never looked forward to calling customer service before, but the training of the employees of not just product knowledge, but also customer service is absolutely unmatched. Cons I have three specific areas of opportunity for Revel. 1) Taking payments of split checks (especially when one guest leaves earlier than others) is the worst system of any modern systems I have ever worked with. After splitting the checks, it is impossible to change the way you split the items if one guest has already paid and left. This really needs to be addressed if the product is going to be marketed to full service restaurants that have to deal with split payments on almost every party of 3 or more. 2) While I appreciate its modern focus, it is not easy to work with if a restaurant still uses paper gift certificates. 3) We were a "Guinea Pig" test restaurant for a salesman that had never worked with Revel before. He provided absolutely no help at all in setting up the system as he didn't know much about it himself. Even after he got back from training, he had to call customer service to answer simple questions I had. For such a complex and intricate system, there should be protocols in place for better training of the people selling it to be able to set it up for the customers. Review Source SS Sam S. Operations Retail Used the software for: 2+ years ### "QSR User" June 23, 2023 4.0 Good. Poor experience with ordering replacement equipment. Pros Reporting is very convenient. Real time updates. Flexibility with making menu modifications. Cons Troubleshooting software issues. The most recent glitch is with trying to order replacement card reader.Going on 3 months and equipment has yet to be delivered. Review Source NA Nik A. Office Manager Retail Used the software for: 1-2 years ### "Expensive, expensive, expensive" July 13, 2017 2.0 After using this system for a little over a year, I would recommend anyone shopping for POS services look for a solution that has dedicated hardware. An iPad may be great for personal use, but a solution with actual dedicated hardware would have eliminated a lot of headaches for us. The iPad's themselves have numerous features that we don't really need to operate our POS, so it's kind of a waste. Pros The user face is extremely sleek. Appearance wise it's a total 10. It was also very easy for our servers to learn how to use. Cons The cost is ridiculously high. Revel also likes to make changes that incur higher fees with the various vendors needed to process credit cards. A few months ago our payment gateway monthly fee raised high with absolutely no notice or real explanation as to why. When we called to ask about what changes were actually made, the reps could only seem to say that some security features had been upgraded. Really felt like we were just being gouged for more money. The set up process was daunting as well. We have since had numerous issues that were only resolved when I posted a negative review on another forum. So customer service isn't equitable to the monthly cost of the service. Syncing issues have also been a huge headache for us. The check splitting functionality has lost us money numerous times and caused terrible delays in our server's ability to help guests. Checks will merge themselves back together after a payment has been processed and its usually almost impossible to correct once it happens. Review Source PB PHIL B. Owner Hospitality Used the software for: 1-2 years ### "Run for your life" April 10, 2024 1.0 Disgusted by the absolute stupidity abd stubbornness of the software... hopeless Pros Nothing, overpriced clunky software with zero customer service. Cons Absolute shute software with no service. Rude non responsive no Australian service .. look.elswhere Review Source cU chris U. owner/operator Restaurants Used the software for: 2+ years ### "Good but troublesome" January 3, 2018 3.0 Pros Very mobile, orders can be sent in immediately. Very easy to use as far and table waitstaff. Over abundance of information once it is set up and functioning its great. Cons There is too much needless information on the back end. its very overwhelming because you have to sift through it every time you use it. There should be custom saves for only the information you use in the reports/options. Its retail and other business type options need to be addressed. This is the main reason i would not suggest using it. The constant updates can be useful but buggy as well. For example a split ticket transaction will literally crash the program (this is as of 1/2/2018). A undressed issue for a month now. Its more like a application a engineer designed rather than one that the end user would find useful. I have use Revel POS for years and still do but am now looking for a replacement. Review Source Response from Revel Systems January 10, 2018 Hi Chris, Thank you for the feedback and we are glad to hear that you like Revel overall. I have asked our Client Relations team to get in touch with you to resolve your issue with the split checks. Our product developers are always looking for input on design. I will reach out to you directly to set up a time to collect your suggestions. Best Regards, Sarah, Advocacy Manager at Revel OA Odai A. OWNER Furniture Used the software for: 2+ years ### "Revel systems" June 15, 2023 5.0 Very satisfied. Pros Very easy to use and navigate through, most definitely would recommend. Cons none,Very easy to use and navigate through, most definitely would recommend. Review Source MM Mario M. Owner Restaurants Used the software for: 6-12 months ### "Will be a good POS if it works like they said" November 9, 2019 2.0 My overall experience has not been positive since day one. There have been operational errors from the very beginning to the degree that using Revel has cost us money thru loss of customers who get frustrated with all the online ordering errors and just go elsewhere. Counter service has been slowed down due to having the system freeze up or force an unscheduled update in the middle of service. Customers get frustrated and the employees just make fun of your "provided services" Pros Nothing, none of the functions they promised works fine, everything is a headache and all I have experienced is losing customers which result on losing money, I wish never purchased this system since it tends to make us lose customers regularly as their frustration rises. Cons The programmers are screwing up everything every time they make an update, don't they test their work before applying it to their customers? Apparently no, I have many other reasons to hate this POS now but don't feel like wasting more time writing about it. Reason for choosing Revel Systems Because the re-seller advantage merchant services, Inc. in Houston screwed me up with another POS which did not offer the functions for my needs and I required a working POS system to open the restaurant. This one was purchased due to necessity. 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