--- title: "Revel Systems Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Revel Systems the right Restaurant POS solution for you? Explore 323 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/135040/Revel-iPad-POS/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Revel Systems 3.6 (323) [View alternatives](https://www.capterra.com/p/135040/Revel-iPad-POS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Revel Systems Ease of use 3.7 Customer Service 3.4 ## Pros and Cons in Reviews Chris U owner operatorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The flexibility and efficiency of real-time menu entry, editing, and reporting provided significant value.“ December 28, 2025 MW Matt W PresidentRestaurants, 2 - 10 employeesUsed the software for: 1-2 years. “To list a few; Their "Offline Mode" never worked for us and if we had no internet, that meant we were 100% down. “ April 25, 2025 MW Matt W PresidentRestaurants, 2 - 10 employeesUsed the software for: 1-2 years. “You can have modifiers for modifiers. Once you get the hang of it, their menu system is probably the best.“ April 25, 2025 Chris U owner operatorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Credit card processing fees are very high.“ December 28, 2025 DW Debra W Office ManagerFood & Beverages, 51 - 200 employeesUsed the software for: More than 2 years. “Offers both retail and restaurant versions of software that works for our company, which includes a retail operation (winery & brewery) as well as a separate cafe operation.“ June 27, 2023 DW Debra W Office ManagerFood & Beverages, 51 - 200 employeesUsed the software for: More than 2 years. “Features removed during updates (no longer have receipt option when comping items; for winery/brewery operations we comp out bottles used for tastings on a daily basis and used these receipts routinely, only to have the feature disappear with an update).Quite expensive for our seasonal business; we need several stations during busy months but have to pay quite a bit even when several are not used during slow months.“ June 27, 2023 GR Guy R Chef-OwnerFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “Having detailed and well-thought-out software with lots of controls and options has made our business run much better.“ June 15, 2023 Chris U owner operatorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Tech support is horrible.“ December 28, 2025 ## Showing most helpful reviews Showing 1-25 of 323 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use owner operator Used the software for: 3-5 years ### "Enough is enough. Try someother POS system" January 6, 2026 1.0 I remained solely because I invested a significant amount of time setting up and organizing my menu, and I was reluctant to begin again with another company. Currently, I am searching for a new POS system from a provider that values its customers and prioritizes service. Pros The flexibility and efficiency of real-time menu entry, editing, and reporting provided significant value. Cons Tech support is horrible. I have to wait a minimum of 20 minutes to talk to support then am asked questions that they should be able to research themselves on my account. I have use this system since 8/7/2012. At that point it was the only iPad based POS. Support waits and resolutions took hours. I only stayed because of the iPad system. Things have improved over the years until now. Since the company was acquired earlier this year, I have experienced longer wait times and slower resolution of issues. The fees are high, including charges for accessing previously submitted information and modules required for various services. Credit card processing fees are very high. Alternatives considered [Aloha](https://www.capterra.com/p/178235/Aloha/) Reasons for choosing Revel Systems iPad based, so if the electricity went out I could still function Review Source Bill H. Director of culinary services and hospitality Used the software for: 1-3 years ### "Revel, the good and the bad" November 26, 2018 4.0 Helpful with keeping track of sales and labor. Easy to learn and easy to train new employees on. Pros Easy to use and set up. The reports are pretty good. As a simple POS and time keeping system, it works well Cons If you need a POS that will help you with in depth inventory control, this is probably not the system for you Review Source Response from Revel Systems November 28, 2018 Thank you for the feedback, Bill. We'd love to hear about what we could do differently with our inventory management tool¿if you'd like, please submit a feature request at https://support.revelsystems.com/hc/en-us/articles/208479946-Suggest-a-New-Feature. Thanks again! Freelance Writer Used the software for: 1-3 years ### "Pretty, but Problematic" May 16, 2019 4.0 Lots of restaurants and retail stores I frequent use Revel. I would try Revel again if given the choice, but I would make sure to get my employees trained in troubleshooting themselves to avoid the potential of a customer service snafu. Pros I work for a small college bookstore that recently transitioned from an ancient, outdated POS system. We were all so excited about Revel. It's sleek, easy to use, and much simpler than many of its predecessors. Cons The biggest trouble we ran into is that Revel is hopelessly buggy, and I would sometimes be on the phone with customer service for an hour before getting my problem resolved. For a small business with only one cash register, this was often a nightmare. Review Source Response from Revel Systems May 23, 2019 Thanks very much for your feedback. We're sorry to hear that our system fell short of your expectations, but hope you give us another chance in the future. We're constantly working to improve the quality of our products and services. Owner/GM Used the software for: 1-3 years ### "Not a fan" June 16, 2023 1.0 I am not happy with the system. I don't think my training was great, we continue to have issues and I spend too much time on the phone attempting to fix things. Mobile devices and gift cards are still an issue. I have not been able to devote the time needed to fix the discount issues. I have had mixed results Pros Mobile ordertakers. However they are a constant problem and we continue to have issues with them. Cons Difficulty with spitting guest checks. Cause multiple challenges with discounts. Overall discount platform. Difficult to use and not meeting my needs. Gift card have been a consistent problem with much time spent on the phone with support people, but still no resolution. Too many issues overall. Today the credit cards didn't work because of some technical issue in support. They got it fixed and it worked fine for a few hours then it stopped working again. Too many issues that steal too much of my time. the system should be working for me, but instead It seems to make my job harder..... Switched from I was looking for a cloud based system. Reasons for choosing Revel Systems HW Holdings Corp, Licensor of Le Peep Restaurants chose Revel after reviewing different products. I took there advice. Review Source Project Manager Used the software for: 3-5 years ### "Extensive functionality" September 17, 2019 5.0 Despite the technical issues, our experience with Revel has been great due to its user-friendliness and extensive functionality. Pros Revel has a lot of features that allow us to easily keep track of our visitor numbers and inventory. The system is very easy for our staff to use and it requires very little training. Cons We have run into numerous technical issues with Revel and their customer service has not been very helpful when resolving some issues. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reasons for choosing Revel Systems Revel has better back-end management Review Source Founder Used the software for: Less than 1 year ### "Revel is a smart choice for small business owners looking to use the iPad as their POS" May 1, 2018 4.0 A POS system that is reliable most of the time. Pros There are many POS providers out there today but I think Revel does a great job for small business owners. They utilize a familiar hardware (iPad) and turn it into a POS system that's easy to navigate. Being in a rush or training new employees can be a disaster if you have the wrong POS system but Revel does a great job with their easy layout. Cons Customer service can be disastrous at times, especially if your POS system is down during a rush. It doesn't happen frequently but it does happen so you should be aware of that before making your choice. Review Source Response from Revel Systems May 1, 2018 Hi There, Thank you so much for the review and feedback! We are sorry to hear that you do experience the occasional outage -- if you have additional info regarding an issue of that nature, we would love to hear it to address it with our agents and engineers. Please feel free to contact me at community@revelsystems.com. Kind Regards, Sarah, Customer Advocacy Manager at Revel Owner manager Used the software for: 1-3 years ### "Maybe not for restaurant " December 16, 2019 3.0 The system was easy to learn, thanks god because there is no onsite help and if you have a problem you have to resolve it with and onl the phone operator! That can be time consuming and frustrating if you are not very technologically friendly. Pros Easy to use. Easy to learn staff friendly have a portable option, reliable enough. Use iPad and doesn’t take too much space. Cons Not set up toward restaurant, long orders arrive in the kitchen, with no clear consolidation of the order, making it difficult to work with big parties. And few little similar problems, that make you think, this system was not developed for restaurant Switched from Vivonet was great and reliable, but a nightmare to set up, also after few years they ask me to buy a new system, was the perfect time to switch. Alternatives considered [TouchBistro](https://www.capterra.com/p/140677/TouchBistro/) Reasons for choosing Revel Systems At the time I could not access my touch bistro network from an outside computer. Review Source Training specialist Used the software for: 1-3 years ### "Good idea, good realization on the hardware concept, but buggy software" August 28, 2019 4.0 Sales, inventory, predictions, CRM, marketing - all nicely done. Pros It is full wifi, full cloud, very versatile and very nice and sleek. Cons iOS only, apple only, comes out expensive, heavy toll on the pay as you go needs (licensing tied to number of terminals) Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reasons for choosing Revel Systems Better overall quality. Review Source Ministry Coordinator Used the software for: 1-3 years ### "We use it in a coffee shop, and it has helped a lot." February 1, 2018 4.0 Pros You can program it to accept tips on charge card which increased the barista's tips. IT was a lot better than our previous system. Cons The backend stuff is hard to figure out and the customer service isn't the best. Also you need quite a bit of training to be comfortable with using it on a day to day basis. Review Source Response from Revel Systems February 2, 2018 Hi Kyle, Thanks so much for taking the time to leave us a review and for the feedback! Cheers, Sarah at Revel General Manager Used the software for: Less than 1 year ### "Good POS system " October 25, 2018 4.0 Very good functionality and high quality reporting system. I think this one one of the most advanced POS systems I have used. Pros Revel is user friendly and I love that we can use it with iPads. Cons There are some glitches and system can freeze from time to time. I have also had difficulties with our other software that integrates with Revel. The two systems often stop communicating with each other. Review Source Response from Revel Systems October 25, 2018 Thanks very much for the feedback, Javier! We're constantly trying to improve the quality of our products and services and appreciate you bearing with us through the bumps. Hugo M. Director Used the software for: Less than 1 year ### "\*\*\*\*AVOID\*\*\*\* EXTREMELY POOR CUSTOMER SERVICE AND SCALES NOT ADAPTED TO RETAIL BUSINESSES" October 3, 2019 1.0 Pros The overall experience has been extremely poor so there is actually nothing I would say that is positive about Revel Cons Revel customer service is extremely slow, as explained by someone else, you get to exchange emails with about 10 different people and no one knows what they are talking about. The average answer time from them is 5 days. I have a deli in London, and I have been sold Revel as a great POS that would easily work with Quickbooks, which I am using. They provided me with their integrated scale, which was unable to weigh goods that were below 100g. Also, ti was rounding up so a cheese that would weigh 123g would come up as 125g, which is illegal. I notified them and asked for a full refund (including the £2300 set up fee) , which they refused, whereas it is their fault if their scales are not fit for a business like mine. DO NOT WORK WITH THIS BUNCH OF AMATEURS AND THIEVES Switched from scale integration and connection with Quickbooks Review Source Owner Used the software for: 3-5 years ### "Robust POS system, new development mostly focused on Restaurant applications" June 21, 2023 5.0 Works fine for most of our specialty grocery business except as noted above. Pros Probably the most fully functional POS system on the market based on our review. Many features that we do not use, but are there for us if we expand. We have been using for 7 years in our specialty grocery store. Thought about replacing several times but can't find another system that has as many features and will handle the weighted items which are a big part of our sales. Cons Management console format is a bit dated now. Mobile reporting interface also clunky but works. Recently introduced the Como Loyalty program and have lots of issues with that program. It is not easy to use, and does not accumulate points for weighted items which is the majority of our sales. All of the new features and upgrades they are making for Revel seem to be focused on Restaurant POS applications. Reasons for choosing Revel Systems Most features and functionality at the time we chose Revel in 2016 Review Source IT Operations Manager Used the software for: Less than 1 year ### "Stay away this program" November 22, 2016 1.0 We are existing Revel System customer but I think our 2 year relationship is going to be an end. Changing a POS system is not simple but we still choose to leave must have our reasons. I just want to share my experiences with everyone who might consider marry to them. 1. We were told from their sale rep the QuickBooks integration will 100% work for Canadian customer because of this reason we signed off the deal, however we don't have a chance to test the integration because it was still under development, we should wait till the launch but we can't wait because we need a new system to support our grow. We did reconfirm the QB compatibility again and again so we don't think there will be a problem. We got everything setup and running, about few months later the QuickBooks Integration finally launched but they told us this feature strictly for US customer only?! This case only escalated to their sales team lead and they refused to go further higher, you have no easy way to reach their upper management team unfortunately we dun have any recording or email for the proof, they only offer a free month to settle the case. They would guarantee you everything at the beginning and once you in everything is just too late, we have learned a lesson. 2. We are not pleased and disappointed on how Revel handle system upgrade, almost every single incident causes us problem and certain level of business impact, we need to bend or change our business model/process to fit these updates. Revel introduce new feature but at the same time take away the old feature immediately, can you imagine how much trouble causing? For example we never had an option call “Credit Limit”, after the latest mandatory POS upgrade on iPad (this is another matter will mention after), we are forced to commit the new changes, we can no longer take "House Account" credit payment until we enable the "Credit Limit" option inside customer, but this is not the major problem, I am so shocking they don't provide a batch upload method, instead we are instructed to make this change inside each customer one by one, we have thousands of customers are on account. This is so ridiculous but why they can't just keep thing simple? 3. The Revel POS consist by two pieces, the frontend (iPad) and the backend (web management). Periodically they roll out major upgrade (notified) or small updates (silence) at the backend and then you must follow their schedule to download and re-install the new iPad App manually during off business hour to match your backend version, otherwise your iPad POS will not function properly 4. They have very slow development, usually the iOS App should be prepared and updated on device before the new iOS launch, but Revel work reversely, they will tell you DO NOT upgrade your iPad iOS Software whenever until they ready. They need to understand you cannot disable system update on iPad, until some point you will get the software update reminder popup crazy everyday on the iPad and you must choose "remind me/install later" to bypass but couple times my staffs by accidently hit the wrong button and fire up the software update, then the till will be out of service until we reach Revel support for fix. I cannot blame on my staffs in this case, Revel have to do something to avoid this to happen. 4. Support - their level 1 support is useless, even level 2 not really helpful, the most words I have heard are "Sorry" or "This is the system design, nothing we can do". I don’t need a sorry. I have a strong feeling their development teams make whatever changes they want without thinking the impacts would brought up to the customers. 5. The most funniest thing is Revel have a Voice of Customer team to hear your feedback, this is cool, they do reach out you to hear your problems or complaints but limited to listen only! They don't follow up anymore, I have one phone conservation and one email both sink into the deep sea, sigh\* Good luck! Review Source Response from Revel Systems November 22, 2016 Hi Column, Thank you for your feedback. I apologize that the experience has been a frustrating one. I will share your input with our leadership and product team. Regards, Sarah, Community Manager, Revel Systems owner Used the software for: 3-5 years ### "One they get your money, you'll get neither a functional system nor customer service " July 2, 2018 1.0 The customer service is abysmal. Once the sale is made, you are chopped liver and the company really doesn't even seem to care if your system ever gets up and running after that point. Pros I can see exactly what we sold on a certain day. They look impressive so despite the fact that they have low functionality they look really pretty....but, lets be honest....that's mostly the ipad. Cons Notice how it's spelled rEVEL. (it's illiterate evil with an R). Things I though rEVEL would do but it doesn't, problems we have, and why you shouldn't purchase revel for your establishment. 1. When you set up a customer, they are not automatically set up to collect reward points. Your staff have to create a rewards card separately, then link it to the customer. We've had lots of input errors because of this. The customer and reward points numbers are a customers phone number, which means that if they change their phone number you have to change their customer number. Then deactivate their rewards card number. Then create a new rewards card. Then go to the back end and download the entire customer matrix, insert the number of reward points they should have under their new number, then upload all of the data back into the system. Something that you can only do when you are closed for the day. So many things with revel are like this. Something that should be simple is the most cumbersome thing ever. 2. Customers cant fill in their own information on the customer facing display which leads to lots of inputting errors. 3. The only way collected customer emails link into your email program is if you pay a hefty monthly fee (per pos station) for a third party app. 4. If a customer chooses to have their receipt emailed to them, the system does not collect that email and sync it to their customer identification. 5. In Canada here, there are no Province options when filling out customer details so we can't even collect their address properly. 6. Want to send a coupon to your top 50 customers? Good luck There is no report that you can run for that. Tons of data. No way to mine it. Have fun paying a third party to mine your data for you. 7. Want to know who purchased an item on a specific day? Once again, all this data, with no reports to mine it. 8. GLITCHY! Open orders hanging open, customer reward points not being accrued correctly, and weird little things like pop up balloons that slow down transaction time by 5 seconds, customer list not being alphabetical, orders re-opening hours later showing few cents owing on it, lag time between info going up to the cloud and back down to the stations. (a customer wants to exchange something they bought 5 minutes ago? They have to go to the same pos station they bought it at as the sale will not show up on the other stations for hours). Items that we sell by the each suddenly show an inventory of 1.86 units, where did that .14 of a unit go? 9. CUMBERSOME, the procedures for creating gift cards, processing returns, creating a customer, linking that customer to a reward card. All of it is just so damned cumbersome, takes so many taps on the ipad and is not intuitive....even for our millennial cashiers. 10. The sales people flat out lie. I asked really specific functionality questions from our sales person, who flat out lied about the systems capabilities. Then dropped us like a hot potato once he had our money. I spent the next month chasing Revel to make sure that the install happened before we opened. This attitude of sale first, customer service last, follows through. The hubs that they sold us are glitchy and faulty. We complained about them for a full year. Then we got an email offering us their new and improved network hubs. So basically they sold me crap. Knew that they sold me something that didn't work. Then offered a discount on selling the replacement to me. 11. The Customer Management system does very little. Once again, we had to pay a third party to figure out who our top customers were, then go through their profiles one by one to gather their emails to send them all an email to offer them a reward for being a top customer. 12. You can't redeem multiple rewards at once, or process a refund without a customer making a purchase(we sell milk in reusable glass bottles that the customer gets money back when they bring back their bottle, you can't process this if they just come back to return the bottle without making a purchase), or or process two refunds and a reward under the same transaction. So many glitchy things. 13. Someone will reply to this saying there are no open tickets on our account. And this is true. Because the reply to all of these things is that the feature doesn't exist and I should put in a request for a new feature. Which I have done. Repeatedly over the last 3 years. And here we are, still calling revel support asking why if you sell systems in Canada can I not enter a Canadian address in the system. 14. Poorly trained staff. We are a seasonal business and each spring when we open up, we have to have revel support enter some identification numbers on the back end to have their system work with our payment processor monaris (the only one they offer). It always takes several weeks of my calling back and sitting on hold to get this simple thing done. Every time. This is what it's like calling revel every time. I'm sure that there are lots of weird glitchy things with every system out there but revel really appears as though it was built poorly from the outset and has software flaws that can not be changed. One of my managers spends 10-20 hours per week working on fixing revel errors, calling customer service, figuring out how the system works now that there is another update, writing detailed training manuals for our staff to us the system. It's just so time consumptive and terrible. It makes it all the worse that revel folks just repeat the party line and don't actually look for solutions to the system problems. "Fill in a feature request form" It's like they've all drunk the kool-aid and have become automatons controlled by an evil wizard named Revel. Review Source CEO Used the software for: Less than 1 year ### "Total Disappoinment" November 2, 2017 2.0 I'd stay away from this system and this company. I'm a small business owner and I've spent more time trying to get Revel to fix their POS (point of sale) than I have running my own business. I will soon cut my losses and find an alternative solution. I promise, this company will drive you to extreme frustration. Finally, I recommend paying a little extra for a better Poiny of Sale system, you will find it's cheaper in the long run than trying to use Revel. Pros Very Powerful Database for retail store once you have all your prices and inventory entered. The POS is easy to use after (only after) set up. Cons 1\. Despite previous positive reviews for customer service, they are terrible! They are great for explaining how to use the product, they are terrible for fixing their own product! 2. ALSO, DO NOT USE FOR E-COMMERCE! The web order feature (e-commerce) is useless and looks even worse. Prepare to explain your problem repeatedly when using support. You will be transferred from one tier of support to the next. There's at least 3 tiers of support and they don't provide passdown info between support tiers. I tried the web order function, paid for it and found the shipping feature was flawed right before I took the website live. After 3-4 weeks of constantly repeating myself (explaining the problem) they said the problem would be fixed with the next update. They agreed to refund me for 1 month of the web order subscription. A few weeks later I called to check on the refund, I found out I was still enrolled and the promised refund has changed to a credit for a future month of the web order subscription. 3. Finally, Revel uses TLS 1.0 protocol. My credit card processor deemed this obsolete, and is going to charge me a monthly fee until they update the program. Or, I can complete a risk mitigation questionnaire and the fees will be waived as long as the program is updated by June 2018. The questions on the form are far beyond my computer/programming knowledge so I have to request support from Revel. I'm now at tier 2, explained my problem twice and still don't have any help. 4. If you are buying an existing business that uses Revel, you cannot transfer info from one revel account to another. They may tell you it can be done, I assure you they do not have the means to do it. You will find yourself starting over from scratch. As a small business, this setback was extremely costly in terms of man hours required to restart. Review Source Owner Used the software for: 3-5 years ### "Just Keeps Getting Worse" June 19, 2024 2.0 Pros Onboarding was good enough, friendly staff. Support too. Training staff on the POS is easy Cons It feels like every SaaS company gets to nickel and diming their clients at some point, and I guess Revel is at that point. $12/month/store to look up sales data beyond a year back. This is extremely problematic for accounting purposes. We're already paying $6,000 annually for the service and various add-ons... come on. But, we're locked in now - what's another $144/year? Pfft. They recommended a gift card solution that, $500 later, didn't even work. We got an apology from the agent who recommended it, so they admitted fault, but considered it fixed with a $25 credit on our account. Quickbooks integration is garbage. Networking for the POS systems is a mess. Reports are fine, not great. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Review Source CFO Used the software for: 3-5 years ### "Great system for multiple locations" June 26, 2023 4.0 Revel has allowed us to centralize the reporting of sales, inventory usage, time keeping, etc. Overall, it is a solid POS system. Pros The backend reporting and ability to view multiple locations from one place. Cons The online ordering and loyalty systems are not good. Reasons for choosing Revel Systems We chose Revel due to the centralized reporting. Review Source Management Management Used the software for: 3-5 years ### "Don’t buy this system " May 4, 2022 1.0 Never able to get in touch with a tech it’s never resolved. Poor tech and well I wish I could get 4 months of my life back from being on hold trying to fix their crashing system issues Pros Nothing literally is functioning on this system I think an apple one has a better sales function then this. Cons If you want to buy this just tell your staff to get ready to quit no one likes the functionality of this why it’s bought by owners I don’t know but other than it’s cheap but comes with a load of issues and has a programmer team with no clue how to apply the needs of the customer Switched from Changed jobs Review Source Co-Founder/Owner Used the software for: 3-5 years ### "Not for the technology newbie...." April 18, 2017 5.0 The only reporting feature I would love to see is comparative reports so I don't have to piece them together. I want to know things like "sales last March versus sales this March", and "labor last month versus this month". That's how we track trends and right now we have to export as excel and wrote our own formulas to analyze this data. Overall, a good system for our small business. Pros Great reporting on the back end. Responsive to feedback. Constantly evolving and listening to customers. VERY customizable. The systems are reliable (as long as your network is reliable) and I haven't had any Revel related downtime. We are a 7 day a week operation with two locations and the only problems we have had have been related to our own network reliability and one faulty iPad. Once we upgraded those, we were fine. Cons SUPER labor intensive to set up yourself. If you are at all uncomfortable with technology and terminology, hire someone to do this for you. If you are comfortable plucking around in setting up the backend yourself, go for it. I had TERRIBLE frustrations with the support team at launch. It was clearly an overseas call center and there was a language barrier where the agents were likely trained to simply read back scripted responses and not really think critically through my issues. I feel like maybe they added some US based support because sometimes when I call now, language and understanding is not an issue and I can get things solved quickly. It can sometimes feel like this system is trying to be all things to all people, which can be both admirable and frustrating at the same time. There are SO many set up choices I don't need that I feel like a consultative sales approach (and more personal support at set up) would be more helpful but that would definitely cause costs to rise. It's a conundrum. So just know that you'll save money if you feel confident setting this up yourself. If you aren't comfortable wit technology, be ready to spend a little on hiring a person to set you up. Review Source CEO Used the software for: 3-5 years ### "Buyer beware!" August 1, 2023 2.0 Horrible Pros The only reason we considered Revel was because of IOS compaitiblity. Cons Bait and switch. Our monthly subscription started and $350. It is now for (with the same # of POS stations) $750. Originally you could use your own merchant account. Now you have to pay an additional $150 a month to use your own provider. I finally switched to a different POS provider. When I called to cancel, Revel says I renewed FOR THREE YEARS by a pop up screen. None of my employees saw the "pop up contract". Stay away horribly unethical company. Review Source Owner Used the software for: 3-5 years ### "WOULD NOT TOUCH THEM" February 2, 2021 3.0 very poor Pros The local (Australian) staff who sold it to us, were helpful and it all went well. No longer managed by Australian staff and it went down hill from then. Really have little good to say about it after 3 years of use. Cons Offered a one off fee relief of $200 during shutdown. Every other app gave 100% fee relief or significant discounts. Cost of hardware was for fixed period, but they offered no discount once that period was over. Basically intend to charge for the cost of the hardware, indefinitely. Support is provided by eastern European call centre. Pleasant and helpful but a minor language barrier. Cant do many basic things you'd expect. Such as a set menu with course options Level of integration is extremely poor. Basically all at additional cost. Including integration with essential accounting app, which they claim in advertising is integrated. Its not. Reasons for choosing Revel Systems seemed like a good system. Promised integrations it didnt deliver. ended up costing more than anticipated long term Review Source Team Member Used the software for: 1-3 years ### "Overall Great POS System" October 12, 2021 4.0 My overall experience with this system has been fantastic! Pros I really like the ease of use of this system! It is very user friendly, especially for someone who has never used a POS system before. Cons There really isn’t anything I dislike about this system. Review Source General Manager Used the software for: 3-5 years ### "2 years of ongoing crap" March 16, 2018 1.0 I wish I'd gotten another POS. Am actively looking for another, despite knowing how destructive this would be to implement. Pros Somewhat aesthetically pleasing, so customers comment sometimes. Overall everyone who actually uses it hates it. Cons Where do I even start. Personally the jump in per month fees with no notice and no explanation \*tops\* my list. Also we reported to them extremely basic functionality that's broken. There the slowness, no notice backwards updates, customer support, did I mention it's slow slow slow. The release updates that are inadequately tested. Then they're arrogant as hell about it. Don't even get me started on how painful, slow and counter-intuitive the backend is. Review Source Response from Revel Systems April 19, 2018 Hi Bob, We would be happy to help you out, but unfortunately, cannot locate you based on the info in this review. We are sorry to hear you have had a poor experience. We have been able to maintain prices significantly below industry alternatives for an extended period of time, but, as with any software subscription, we do periodically have to increase our price to continue to provide the service that you deserve as a loyal customer. We will continue to strive to deliver you the best features available at the lowest possible price. We are happy to set up a time to hear your feedback directly -- please feel free to get in touch via community@revelsystems.com. Regards, Sarah, Customer Advocacy Manager at Revel Owner Used the software for: Less than 1 year ### "An expensive " May 10, 2017 3.0 The Revel system is not for all businesses. The sales reps will tell you that the Revel system is capable of everything that all other POS systems will do. However to accomplish the same functions as others it is not as easy as they make it seem. We have considered switching to an alternate POS system because the complicated structure of the Revel system takes quite a bit of work to manage. Pros The employee management features are good. It easy to create employee schedules and track employee profits and sales. Cons We switched to Revel from QuickBooks POS because we wanted to move to a cloud based POS. Our goal was to be able to manage our retail store and build an e-commerce business. We were told that the Revel system was capable of everything that QuickBooks POS did and much more. However, once we began building it out we quickly realized it was not capable of doing what the sales rep told us it would nor did it have many of the features we used in QB. It took us nearly six months to completely rebuild our entire inventory system, because Revel did not support selling a single product by multiple units of measure (ex. soda by the can, case or 6 pack). Now that we finally have the system in place we've had problems with the inventory management system giving us false quantities resulting in over purchasing and/or running out of key products. They also release new system updates and products every couple of months, however the new releases often have problems and many of the tech support personnel have no idea how to fix problems. Review Source OWNER Used the software for: 3-5 years ### "Revel systems" June 16, 2023 5.0 Very satisfied. Pros Very easy to use and navigate through, most definitely would recommend. Cons none,Very easy to use and navigate through, most definitely would recommend. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.