# Revel Systems Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Revel Systems the right Restaurant POS solution for you? Explore 323 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135040/Revel-iPad-POS/reviews --- Revel Systems 3.6 (323) [View alternatives](https://www.capterra.com/p/135040/Revel-iPad-POS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Revel Systems Ease of use 3.7 Customer Service 3.4 ## Pros and Cons in Reviews Chris U owner operatorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The flexibility and efficiency of real-time menu entry, editing, and reporting provided significant value.“ December 28, 2025 MW Matt W PresidentRestaurants, 2 - 10 employeesUsed the software for: 1-2 years. “To list a few; Their "Offline Mode" never worked for us and if we had no internet, that meant we were 100% down. “ April 25, 2025 MW Matt W PresidentRestaurants, 2 - 10 employeesUsed the software for: 1-2 years. “You can have modifiers for modifiers. Once you get the hang of it, their menu system is probably the best.“ April 25, 2025 Chris U owner operatorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Credit card processing fees are very high.“ December 28, 2025 DW Debra W Office ManagerFood & Beverages, 51 - 200 employeesUsed the software for: More than 2 years. “Offers both retail and restaurant versions of software that works for our company, which includes a retail operation (winery & brewery) as well as a separate cafe operation.“ June 27, 2023 DW Debra W Office ManagerFood & Beverages, 51 - 200 employeesUsed the software for: More than 2 years. “Features removed during updates (no longer have receipt option when comping items; for winery/brewery operations we comp out bottles used for tastings on a daily basis and used these receipts routinely, only to have the feature disappear with an update).Quite expensive for our seasonal business; we need several stations during busy months but have to pay quite a bit even when several are not used during slow months.“ June 27, 2023 BE Brian E Service ManagerMuseums and Institutions, 11 - 50 employeesUsed the software for: 1-2 years. “IT was easy to use and easy to train new staff.“ October 21, 2024 Chris U owner operatorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Tech support is horrible.“ December 28, 2025 ## Showing most helpful reviews Showing 1-25 of 323 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bill H. Director of culinary services and hospitality Food & Beverages Used the software for: 1-2 years ### "Revel, the good and the bad" November 21, 2018 4.0 Helpful with keeping track of sales and labor. Easy to learn and easy to train new employees on. Pros Easy to use and set up. The reports are pretty good. As a simple POS and time keeping system, it works well Cons If you need a POS that will help you with in depth inventory control, this is probably not the system for you Review Source Response from Revel Systems November 28, 2018 Thank you for the feedback, Bill. We'd love to hear about what we could do differently with our inventory management tool¿if you'd like, please submit a feature request at https://support.revelsystems.com/hc/en-us/articles/208479946-Suggest-a-New-Feature. Thanks again! VR Verified Reviewer Freelance Writer Retail Used the software for: 1-2 years ### "Pretty, but Problematic" May 15, 2019 4.0 Lots of restaurants and retail stores I frequent use Revel. I would try Revel again if given the choice, but I would make sure to get my employees trained in troubleshooting themselves to avoid the potential of a customer service snafu. Pros I work for a small college bookstore that recently transitioned from an ancient, outdated POS system. We were all so excited about Revel. It's sleek, easy to use, and much simpler than many of its predecessors. Cons The biggest trouble we ran into is that Revel is hopelessly buggy, and I would sometimes be on the phone with customer service for an hour before getting my problem resolved. For a small business with only one cash register, this was often a nightmare. Review Source Response from Revel Systems May 23, 2019 Thanks very much for your feedback. We're sorry to hear that our system fell short of your expectations, but hope you give us another chance in the future. We're constantly working to improve the quality of our products and services. BE Brian E. Service Manager Museums and Institutions Used the software for: 1-2 years ### "Overall Satisfactory." October 21, 2024 3.0 Overall satisfactory. IT was easy to use and easy to train new staff. Pros Ease of use. Nicely laid out. Easy system to learn. Cons Poor system for retail inventory. limited uses. Review Source VR Verified Reviewer Project Manager Museums and Institutions Used the software for: 2+ years ### "Extensive functionality" September 13, 2019 5.0 Despite the technical issues, our experience with Revel has been great due to its user-friendliness and extensive functionality. Pros Revel has a lot of features that allow us to easily keep track of our visitor numbers and inventory. The system is very easy for our staff to use and it requires very little training. Cons We have run into numerous technical issues with Revel and their customer service has not been very helpful when resolving some issues. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Revel Systems Revel has better back-end management Review Source VR Verified Reviewer Founder Media Production Used the software for: 6-12 months ### "Revel is a smart choice for small business owners looking to use the iPad as their POS" April 30, 2018 4.0 A POS system that is reliable most of the time. Pros There are many POS providers out there today but I think Revel does a great job for small business owners. They utilize a familiar hardware (iPad) and turn it into a POS system that's easy to navigate. Being in a rush or training new employees can be a disaster if you have the wrong POS system but Revel does a great job with their easy layout. Cons Customer service can be disastrous at times, especially if your POS system is down during a rush. It doesn't happen frequently but it does happen so you should be aware of that before making your choice. Review Source Response from Revel Systems May 1, 2018 Hi There, Thank you so much for the review and feedback! We are sorry to hear that you do experience the occasional outage -- if you have additional info regarding an issue of that nature, we would love to hear it to address it with our agents and engineers. Please feel free to contact me at community@revelsystems.com. Kind Regards, Sarah, Customer Advocacy Manager at Revel TC Thierry C. Owner manager Hospitality Used the software for: 1-2 years ### "Maybe not for restaurant " December 12, 2019 3.0 The system was easy to learn, thanks god because there is no onsite help and if you have a problem you have to resolve it with and onl the phone operator! That can be time consuming and frustrating if you are not very technologically friendly. Pros Easy to use. Easy to learn staff friendly have a portable option, reliable enough. Use iPad and doesn’t take too much space. Cons Not set up toward restaurant, long orders arrive in the kitchen, with no clear consolidation of the order, making it difficult to work with big parties. And few little similar problems, that make you think, this system was not developed for restaurant Alternatives considered [TouchBistro](https://www.capterra.com/p/140677/TouchBistro/) Reason for choosing Revel Systems At the time I could not access my touch bistro network from an outside computer. Review Source VR Verified Reviewer Training specialist Information Technology and Services Used the software for: 1-2 years ### "Good idea, good realization on the hardware concept, but buggy software" August 27, 2019 4.0 Sales, inventory, predictions, CRM, marketing - all nicely done. Pros It is full wifi, full cloud, very versatile and very nice and sleek. Cons iOS only, apple only, comes out expensive, heavy toll on the pay as you go needs (licensing tied to number of terminals) Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Revel Systems Better overall quality. Review Source Kyle W. Ministry Coordinator Used the software for: 1-2 years ### "We use it in a coffee shop, and it has helped a lot." February 1, 2018 4.0 Pros You can program it to accept tips on charge card which increased the barista's tips. IT was a lot better than our previous system. Cons The backend stuff is hard to figure out and the customer service isn't the best. Also you need quite a bit of training to be comfortable with using it on a day to day basis. Review Source Response from Revel Systems February 2, 2018 Hi Kyle, Thanks so much for taking the time to leave us a review and for the feedback! Cheers, Sarah at Revel Javier G. General Manager Restaurants Used the software for: 6-12 months ### "Good POS system " October 21, 2018 4.0 Very good functionality and high quality reporting system. I think this one one of the most advanced POS systems I have used. Pros Revel is user friendly and I love that we can use it with iPads. Cons There are some glitches and system can freeze from time to time. I have also had difficulties with our other software that integrates with Revel. The two systems often stop communicating with each other. Review Source Response from Revel Systems October 25, 2018 Thanks very much for the feedback, Javier! We're constantly trying to improve the quality of our products and services and appreciate you bearing with us through the bumps. HUGO M. Director Retail Used the software for: Less than 6 months ### "\*\*\*\*AVOID\*\*\*\* EXTREMELY POOR CUSTOMER SERVICE AND SCALES NOT ADAPTED TO RETAIL BUSINESSES" September 30, 2019 1.0 Pros The overall experience has been extremely poor so there is actually nothing I would say that is positive about Revel Cons Revel customer service is extremely slow, as explained by someone else, you get to exchange emails with about 10 different people and no one knows what they are talking about. The average answer time from them is 5 days. I have a deli in London, and I have been sold Revel as a great POS that would easily work with Quickbooks, which I am using. They provided me with their integrated scale, which was unable to weigh goods that were below 100g. Also, ti was rounding up so a cheese that would weigh 123g would come up as 125g, which is illegal. I notified them and asked for a full refund (including the £2300 set up fee) , which they refused, whereas it is their fault if their scales are not fit for a business like mine. DO NOT WORK WITH THIS BUNCH OF AMATEURS AND THIEVES Review Source CM Cliff M. Owner Food Production Used the software for: 2+ years ### "Robust POS system, new development mostly focused on Restaurant applications" June 20, 2023 5.0 Works fine for most of our specialty grocery business except as noted above. Pros Probably the most fully functional POS system on the market based on our review. Many features that we do not use, but are there for us if we expand. We have been using for 7 years in our specialty grocery store. Thought about replacing several times but can't find another system that has as many features and will handle the weighted items which are a big part of our sales. Cons Management console format is a bit dated now. Mobile reporting interface also clunky but works. Recently introduced the Como Loyalty program and have lots of issues with that program. It is not easy to use, and does not accumulate points for weighted items which is the majority of our sales. All of the new features and upgrades they are making for Revel seem to be focused on Restaurant POS applications. Reason for choosing Revel Systems Most features and functionality at the time we chose Revel in 2016 Review Source EC Emily C. Box Office and Merchandise Manager Retail Used the software for: Less than 6 months ### "Full of Glitches" November 7, 2016 1.0 We've been with Revel for about 8 months now. I am on the phone with customer support weekly, nearly daily. Our initial integration with Quickbooks was not well supported by their staff and eventually I had to just teach myself how to get the system set up and integrated. We have constantly had issues that when I contact customer service they tell me they don't know why it happened and it must be a glitch in the software. My credit card machine broke after 7 months and Revel could not figure out how to fix it so I called the manufacturer and they told me it was a software issue. Revel's solution was to trade in for a new one, rather than try to figure out what the software issue was. The first customer service agent I spoke to did not even have the manual for the pin pad that I was using. Multiple times Revel has stopped speaking to Quickbooks without warning and our data has not been pushed through as it should. I've been told that the exchange feature that is built in to the front end of the system does not actually work and so we should stop using it and do a work around so that our entries into Quickbooks will be correct. My completed invoices have gotten stuck between the Ipad and the back office and the payments have therefore not been received into Quickbooks until I discovered the problem. Revel has multiple times overtaken Quickbooks and changed the vendor information in Quickbooks. After multiple phone calls to customer support for a single issue I've eventually been told that my system is out of date and that's what's causing the problem, but it was never brought up in initial phone calls. In the same vein, there is no indication from Revel that I should update the system. In fact for the last update, the app told me that it was the most up to date, but finally on the back end of Revel there was a warning that I needed to update or my system would be obsolete. In fact I was running the most up to date version of the app, but what needed to be done was to download an entirely new app-that was not made clear in Revel's warning, I just happened to figure it out myself. Furthermore, had I not happened to log into Revel's back end on that particular day, I would not have known that I was required to update. One day the back office stopped sending our daily emailed reports. When I spoke to customer support they told me that it was because the email addresses where the report was sent were separated by commas and not semi-colons. When I mentioned that the commas had been working for 7 months they told me that it was due to an update on their back end that now required semi-colons. When asked how I was supposed to know that and change it I was told that it had been a "known issue" for over a month and that some businesses had a problem and some didn't so they didn't let customers know about the issue. With all the issues I've had, I've never been able to speak to a supervisor or had any kind of conciliatory gesture like a reduced price made for me and in fact had to pay shipping to and from returning my credit card machine. When I speak to customer service about issues related to Quickbooks integration, they are not trained on Quickbooks so generally cannot help me. Overall the system is extremely glitchy and inconsistent. It cannot be counted on to work the same way from day to day. Pros \-When it works it is more robust and better at speaking to Quickbooks than any other POS systems that we've used. Cons There are many, many issues that I can't explain because it works fine one day and not at all the next, with no reason. -Past POS companies have emailed me monthly updates about changes that are coming and information about updating the app or problems that have been discovered. Revel does no such thing. Review Source Response from Revel Systems November 8, 2016 Hi Emily, I'm sorry to hear that you've experienced frustration with the QuickBooks integration. I've looked into your support ticket history and it looks like support has resolved your most recent ticket. Additionally, in reviewing your QuickBooks support history with a QB Support Specialist, it appears that our sync has paused most frequently following deletion or removal of QuickBooks records, which the system references. This would be true with any accounting and point-of-sale integration and we recommend that customers do not delete Revel created accounts or records. In an effort to resolve this, our next release will include an enhancement where Revel and QuickBooks notify each other of deleted records to prevent syncing issues. We send emails alerting customers about coming updates and features and it may be that you've accidentally unsubscribed. I've asked our Client Relations team to reach out to you to resolve any outstanding issues and provide you with additional customer service. Thank you for your feedback. Regards, Sarah, Community Manager, Revel Systems MU Michael U. IT Manager Retail Used the software for: Less than 6 months ### "Only good if your needs are very Basic" April 23, 2018 3.0 Overall Revel is a total letdown and will be replaced by year end with a better system, lots of things we were promised could be done require using their "Open API" which costs more per month than the entire POS system does for 5 stations. We were not told about the API pricing upfront (or that there was even a cost at all, it was pitched like it was included in the regular fee) just that we could use the API to do everything we told them we needed to do, my project manager informed me of the API pricing during our implementation, when I called out the sales rep for never mentioning the additional cost despite repeated conversations about how critical this was she told me "its not my job to tell you the pricing for the API since that's not my department" It is also very difficult to impossible to find and load an order in the dashboard by customer. You have to load the customers orders report, find the customer in the list, click show orders, note the order number, then go to the order history report and then you can click through to the order, why isn't the order number under customers order a hyperlink to take me to the order? They made a systems change to batch process updates to the POS instead of in realtime, we have a custom app that we use for check ins when a customer comes into the store and it adds customers to the revel system so we can link them to a sale and track close rate etc. They used to sync in real time from the dashboard to the stations, after a recent update it takes anywhere from 30-60 minutes for the customers to pull down from the revel dashboard. I have verified they show up on the dashboard instantly as they should, there is just a major delay in syncing back to the iPads now that was not there before the update. Reporting is very weak in certain areas, you can't view profit by anything other than employee which is worthless if you don't have pay rates loaded which we don't since we aren't using that aspect of the system. When we receive inventory in the store, we upload it into the revel dashboard via their excel template this works about 75% of the time, the rest of the time it just silently fails, you will never receive any notice that it failed, where it failed etc. So now before I do any uploads, I do an export of what we have immediately before so when it fails I can compare to the inventory after the partial upload to figure out where the import stopped so I can import the rest. I could keep going but bottom line is if your needs are more than barebones or you are not a restaurant you should look elsewhere for a much better solution. Pros Overall they have a nice POS interface and it is pretty stable. Their pricing is also pretty good for the base system. Cons Functions are hard to find Very much geared towards restaurants, so if you are in another business be prepared to see restaurant specific stuff all over you can't turn off Material changes to the way things work with zero notice Can only see profit margin by employee no P&L type report. Inventory uploads regularly fail with no notice, and no way to tell what was added without doing a manual compare of before and after and trying again with the additional items. Review Source Response from Revel Systems April 30, 2018 Hi Michael, I am truly sorry about your experience and I have shared your feedback with our sales management team, as well as the customer service team. I am confident that once we get we get a bit more info from you, we will be able to come to a resolution in terms of API and reporting. Our customer service team will be happy to follow up on any outstanding issues you have. Regards, Sarah, Customer Advocacy Manager at Revel CB Christian B. President/CEO Retail Used the software for: Less than 6 months ### "Skeptical at first..." March 6, 2017 5.0 After months of wrangling with the decision of which system to invest in I cautiously went forward with Revel. 2 terminal system only so if it didn't work out the damages would be minimal. I learned the hard way jumping in with two feet real quick with Clover. (Different business than the one I bought Revel for. The CC processor is really to blame for saying that Clover is a good system for full service restaurants and I'm to blame for not verifying.) That was a disaster. Paying monthly for a pile of stuff I never went live with. Back to Revel. So many negative reviews made me really worried but after so much research, a: it seemed like it was very robust, more than any other cloud based system, something that would be difficult to quickly outgrow, b: relatively cheap entry cost, albeit the most expensive ongoing costs (more on that later), and c: every system turns out to have overwhelming negative reviews by my count. After reading all the reviews 2 things stuck out to me. One, I was real concerned about the support teams. It was such a common theme amongst so many review sites. Two, I sensed a bit of naivete on many of the negative reviews. After reading between the lines I figured this was a very complex system and one would have to put forth a lot of effort to get it set up and working well for your business. It does not plug and play. It could be but you would be barely scratching the surface of what it is capable of. The lack of support made it seem like someone with little experience with computers and or POS systems should stay far away. We have been live for over a month and I felt compelled to get on here and tell about my experience. Completely exceeded my expectations. To be clear, it has been a challenge getting it all where it is now. We went live 16 days after it arrived in the mail. That's not enough time. My own fault for dragging my feet. Give yourself 30 days. That would be a nice luxury. Plan on adapting it to your business. This system is designed for such a broad spectrum of businesses so don't expect it to be perfect just for you. That will take time. We have so much more tweaking and customizing ahead. Recipe builds, ingredient unit and cost data etc. You will only get out what you put in. The support that comes with the system combined with the fact that you get lifetime updates as the system is improved and having features added makes the monthly cost worth it to me. Thanks to an agent of NY for giving me all the information I needed without any of the typical sales pressures. I will be adding the self serve kiosk sometime this month. Can't wait to bring that exciting feature to our customers. Pros Basic programming is relatively easy, uploading large amounts of items via excel spreadsheet was great. The support has been awesome! We have made a few mistakes on our end and they have gotten us back on track, plus quickly been able to guide us through some more complex feature programming. No issues have gone unresolved and none have gone into the 2nd day. No issues have been in any way critical or serious either. Cons Even though our system is 100% hardwired it still requires an access point that is wireless. I don't like the potential issues with wireless. A few days ago one of the terminals was having a spotty connection issue. Review Source MJ Margaret J. Minister of the Interior/COO Health, Wellness and Fitness Used the software for: 2+ years ### "No Customer Service Department only a Customer Retention Department!" May 25, 2017 1.0 Sorely disappointed in this millenial run company. No sense of understanding of customer loyalty. When I showed up in person at their offices in San Francisco, it was lunch time and the elevators were a turnstile of delivery people bringing in "take out" food to the office. I was treated very poorly when met by the Director of Sales who tried to just pawn off my issue "until Monday". Here were are suffering from a massive company wide fiasco costing us many man hours and challenges serving our customers when these guys are just sitting around enjoying their venture capital take outs for lunch. Kinda hard to take when you're working your ass off 3 states away with no breaks and no one will even respond/acknowledge the massive mistake made by their company. We were finally told today that they do not even have a customer service/care department...only a customer retention department that they self described as the department for customers considering leaving. YES, we said...that's who we need to talk to (still at 5pm...no contact for this mysterious department provided). Creating an exit plan...Such a bummer. Had such high hopes for this product. Too bad the people behind the scenes totally stink. Pros Syncs for us seamlessly with Quickbooks online Can handle large inventory Lots of options for discounts and sales and alternative pricing and grouping Love putting the orders together on on iPad and closing it out at the register on another. Cons Terrible, horrible, god awful customer service. The tech people are great at helping do a lot of things by phone; however when we did an update after a big fiasco with trying to resync iPads to printers and iPads to swipers, etc, we find out that our scale that we purchased through Revel for more cost when it was only worth less, we were told is no longer supported...this only 2 years after purchase. Sadly, we are so immersed in their system at present that we will have to purchase the new scale that they are supporting. We received zero notification that they were discontinuing the scale. The scale is a massive factor in our use of revel as 2/3 of our inventory is measured by grams. We have received run around after run around by phone, by email AND...even when I showed up at their office in San Francisco. Review Source CS Craig S. President / Founder Restaurants Used the software for: 1-2 years ### "Revel Systems for Table Service Lacks VERY VERY VERY Basic Tip Report for Servers" May 18, 2017 2.0 Before you buy Revel ask the sales rep to try to print a basic tip report with a server log in prior to batching out at the end of the day. It's not currently possible unless you give your server full financial access. Pros Revel Systems syncs with Quickbooks better than any other system I'm aware of. They most often sell the equipment with higher-end networking and wireless access points such as Meraki or Ubiquiti whereas others use residential Netgear, Linksys, or TP Link which jeopardizes the stability of using a tablet as your POS. Cons This oversight by Revel is ridiculous. However, are you table service and do you need your servers or other employees to take credit card tips out of the cash drawer at the end of their shift? Or leave a receipt in the drawer of how much they took out? If so it's not currently possible with Revision 2.22.9-61 or below for a server to print a basic tip report (unless you give them full financial access which includes labor rates for all other employees.). The iPad assigns the tip to whoever pays out the ticket when the customer leaves. So if your host uses his or her pin to close the ticket and the customer adds a tip that ticket is then assigned to the host rather than the waiter or waitress that helped them on the front end of revel. Furthermore, the manager can't even see a server's tips to pay out the credit card tips accurately from iPad until he or she has batched out at the end of the day. The only solution after two years of trying to remedy this situation for CajunKitchenCafe.com is to pull the report from a laptap on the backend after the point of sale has been batched at the end of the day or put the credit card tips on the employees paycheck which is a huge change to culture for most restaurants that have been in business for as long as Cajun Kitchen. Review Source MN Maria N. Manager Restaurants Used the software for: 2+ years ### "We use Revel for our restaurant for the last 2 years and it's challenging " June 14, 2018 3.0 It's easy to use, at least the front part and it's popular among employees a lot of locations used Revel and when we have new employee it's not rock in science to learn it, that if he/she doesn't' already knows it from a previous job. Pros It's pretty easy to use at lease the front end, the back end can be more user friendly, I'm able to update things really fast (menu items) even on our website menu, once I do it in Revel. It's running smoothly, never had a hardware problem with it and the communication between back end and from end is just a click away. Cons It's pretty expensive, comparing with other softwares, customers service support is not that fast or knowledgeable (at least with the things I needed), for example I've called customers support 5 days ago, then I've submitted an email on the 8th and today is 14th and I haven't hear from you guys. The Inventory and Recipe books were so hard to use and really time consuming (example: if I buy one item in Grams and I want to put it in the recipe in once I have to make the transformation). The price of the items is not updating according to the last purchasing price (if you're entering Invoices in Revel) also it's not giving me the option to run a report and see the price fluctuation for one Purchased Item, or by Invoices by Items or orders by categories (is not helping me at all regarding the information I need for Inventory). In order to integrate with some systems I had to pay and don't think that's normal. Review Source SS Sarah S. Owner Food & Beverages Used the software for: 2+ years ### "Reporting and Accuracy" June 23, 2023 4.0 Overall I am happy with the way Revel can handle the complexity of the sales, and the real time reporting. Pros Reporting is real time and accurate. Variety of reports is exceptional Cons Help desk is hit or miss depending on issue and responder. This is improving but has a ways to go Review Source KH Kiera H. Managing Partner Restaurants Used the software for: 6-12 months ### "Amazing features and functionality for accurate business analysis" July 24, 2018 4.0 Give your customer service agents at your call centers raises! I have spent dozens of hours on the phone and talked to numerous people from all over and every single one of them has surpassed all expectations of product knowledge and customer service! That makes a world of difference! Pros The features from a business owner's perspective are unparalleled. Everything is totally customizable tofu the specific and unique needs of individual businesses. The customer service alone makes this worth the money. I have never looked forward to calling customer service before, but the training of the employees of not just product knowledge, but also customer service is absolutely unmatched. Cons I have three specific areas of opportunity for Revel. 1) Taking payments of split checks (especially when one guest leaves earlier than others) is the worst system of any modern systems I have ever worked with. After splitting the checks, it is impossible to change the way you split the items if one guest has already paid and left. This really needs to be addressed if the product is going to be marketed to full service restaurants that have to deal with split payments on almost every party of 3 or more. 2) While I appreciate its modern focus, it is not easy to work with if a restaurant still uses paper gift certificates. 3) We were a "Guinea Pig" test restaurant for a salesman that had never worked with Revel before. He provided absolutely no help at all in setting up the system as he didn't know much about it himself. Even after he got back from training, he had to call customer service to answer simple questions I had. For such a complex and intricate system, there should be protocols in place for better training of the people selling it to be able to set it up for the customers. Review Source SS Sam S. Operations Retail Used the software for: 2+ years ### "QSR User" June 23, 2023 4.0 Good. Poor experience with ordering replacement equipment. Pros Reporting is very convenient. Real time updates. Flexibility with making menu modifications. Cons Troubleshooting software issues. The most recent glitch is with trying to order replacement card reader.Going on 3 months and equipment has yet to be delivered. Review Source NA Nik A. Office Manager Retail Used the software for: 1-2 years ### "Expensive, expensive, expensive" July 13, 2017 2.0 After using this system for a little over a year, I would recommend anyone shopping for POS services look for a solution that has dedicated hardware. An iPad may be great for personal use, but a solution with actual dedicated hardware would have eliminated a lot of headaches for us. The iPad's themselves have numerous features that we don't really need to operate our POS, so it's kind of a waste. Pros The user face is extremely sleek. Appearance wise it's a total 10. It was also very easy for our servers to learn how to use. Cons The cost is ridiculously high. Revel also likes to make changes that incur higher fees with the various vendors needed to process credit cards. A few months ago our payment gateway monthly fee raised high with absolutely no notice or real explanation as to why. When we called to ask about what changes were actually made, the reps could only seem to say that some security features had been upgraded. Really felt like we were just being gouged for more money. The set up process was daunting as well. We have since had numerous issues that were only resolved when I posted a negative review on another forum. So customer service isn't equitable to the monthly cost of the service. Syncing issues have also been a huge headache for us. The check splitting functionality has lost us money numerous times and caused terrible delays in our server's ability to help guests. Checks will merge themselves back together after a payment has been processed and its usually almost impossible to correct once it happens. Review Source PB PHIL B. Owner Hospitality Used the software for: 1-2 years ### "Run for your life" April 10, 2024 1.0 Disgusted by the absolute stupidity abd stubbornness of the software... hopeless Pros Nothing, overpriced clunky software with zero customer service. Cons Absolute shute software with no service. Rude non responsive no Australian service .. look.elswhere Review Source cU chris U. owner/operator Restaurants Used the software for: 2+ years ### "Good but troublesome" January 3, 2018 3.0 Pros Very mobile, orders can be sent in immediately. Very easy to use as far and table waitstaff. Over abundance of information once it is set up and functioning its great. Cons There is too much needless information on the back end. its very overwhelming because you have to sift through it every time you use it. There should be custom saves for only the information you use in the reports/options. Its retail and other business type options need to be addressed. This is the main reason i would not suggest using it. The constant updates can be useful but buggy as well. For example a split ticket transaction will literally crash the program (this is as of 1/2/2018). A undressed issue for a month now. Its more like a application a engineer designed rather than one that the end user would find useful. I have use Revel POS for years and still do but am now looking for a replacement. Review Source Response from Revel Systems January 10, 2018 Hi Chris, Thank you for the feedback and we are glad to hear that you like Revel overall. I have asked our Client Relations team to get in touch with you to resolve your issue with the split checks. Our product developers are always looking for input on design. I will reach out to you directly to set up a time to collect your suggestions. Best Regards, Sarah, Advocacy Manager at Revel OA Odai A. OWNER Furniture Used the software for: 2+ years ### "Revel systems" June 15, 2023 5.0 Very satisfied. Pros Very easy to use and navigate through, most definitely would recommend. Cons none,Very easy to use and navigate through, most definitely would recommend. Review Source MM Mario M. Owner Restaurants Used the software for: 6-12 months ### "Will be a good POS if it works like they said" November 9, 2019 2.0 My overall experience has not been positive since day one. There have been operational errors from the very beginning to the degree that using Revel has cost us money thru loss of customers who get frustrated with all the online ordering errors and just go elsewhere. Counter service has been slowed down due to having the system freeze up or force an unscheduled update in the middle of service. Customers get frustrated and the employees just make fun of your "provided services" Pros Nothing, none of the functions they promised works fine, everything is a headache and all I have experienced is losing customers which result on losing money, I wish never purchased this system since it tends to make us lose customers regularly as their frustration rises. Cons The programmers are screwing up everything every time they make an update, don't they test their work before applying it to their customers? Apparently no, I have many other reasons to hate this POS now but don't feel like wasting more time writing about it. Reason for choosing Revel Systems Because the re-seller advantage merchant services, Inc. in Houston screwed me up with another POS which did not offer the functions for my needs and I required a working POS system to open the restaurant. This one was purchased due to necessity. 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