# Revel Systems Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Revel Systems the right Restaurant POS solution for you? Explore 323 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135040/Revel-iPad-POS/reviews --- Revel Systems 3.6 (323) [View alternatives](https://www.capterra.com/p/135040/Revel-iPad-POS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Revel Systems Ease of use 3.7 Customer Service 3.4 ## Pros and Cons in Reviews Intuitive daily operations 85% positive reviews out of 39 Most reviewers describe ease of use as a major benefit, highlighting user-friendly navigation and accessible features. Persistent system instability 87% negative reviews out of 52 Most reviewers indicate bugs and issues disrupt operations, citing freezing, glitches, connectivity problems, and inconsistent support. Flexible business adaptation 81% positive reviews out of 37 Most reviewers appreciate customization, noting versatile options for tailoring menus, workflows, and interface to business needs. Matt W President, 2 - 10 employees. "You can have modifiers for modifiers. Once you get the hang of it, their menu system is probably the best." Frequent order and payment errors 91% negative reviews out of 35 Most reviewers report order and payment issues, including lost transactions, split check glitches, and difficult mistake corrections. Efficient staff onboarding process 90% positive reviews out of 30 Most reviewers find staff training straightforward, citing intuitive interfaces and minimal learning curve for employees. Unexpected and high charges 83% negative reviews out of 29 Most reviewers describe fees as excessive, mentioning undisclosed costs, ongoing charges after cancellation, and mandatory add-ons. Tim B Owner, 11 - 50 employees. "We're already paying $6,000 annually for the service and various add-ons... come on. But, we're locked in now - what's another $144/year?" ## Showing most helpful reviews Showing 1-25 of 323 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bill H. Director of culinary services and hospitality Food & Beverages Used the software for: 1-2 years ### "Revel, the good and the bad" November 21, 2018 4.0 Helpful with keeping track of sales and labor. Easy to learn and easy to train new employees on. Pros Easy to use and set up. The reports are pretty good. As a simple POS and time keeping system, it works well Cons If you need a POS that will help you with in depth inventory control, this is probably not the system for you Review Source Response from Revel Systems November 28, 2018 Thank you for the feedback, Bill. We'd love to hear about what we could do differently with our inventory management tool¿if you'd like, please submit a feature request at https://support.revelsystems.com/hc/en-us/articles/208479946-Suggest-a-New-Feature. Thanks again! MW Michael W. Director of Patient Experience Medical Practice Used the software for: 6-12 months ### "Revel Was a Great Decision " June 30, 2023 4.0 The customer service is what really sold Revel to us. We had engaging team members throughout the entire process that helped us implement and understand our new POS and inventory management system. So far, we are very happy with Revel and the support we receive from them. Pros We love the ease of use for both our patients and staff. Revel is designed to be very user friendly and efficient. Cons The reboot time it takes when you reset the system. Alternatives considered [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Revel Systems The price, communication, and customer service lined up with our values and Revel had the best "value" for the price and wonderful service. Review Source BE Brian E. Service Manager Museums and Institutions Used the software for: 1-2 years ### "Overall Satisfactory." October 21, 2024 3.0 Overall satisfactory. IT was easy to use and easy to train new staff. Pros Ease of use. Nicely laid out. Easy system to learn. Cons Poor system for retail inventory. limited uses. Review Source VR Verified Reviewer Freelance Writer Retail Used the software for: 1-2 years ### "Pretty, but Problematic" May 15, 2019 4.0 Lots of restaurants and retail stores I frequent use Revel. I would try Revel again if given the choice, but I would make sure to get my employees trained in troubleshooting themselves to avoid the potential of a customer service snafu. Pros I work for a small college bookstore that recently transitioned from an ancient, outdated POS system. We were all so excited about Revel. It's sleek, easy to use, and much simpler than many of its predecessors. Cons The biggest trouble we ran into is that Revel is hopelessly buggy, and I would sometimes be on the phone with customer service for an hour before getting my problem resolved. For a small business with only one cash register, this was often a nightmare. Review Source Response from Revel Systems May 23, 2019 Thanks very much for your feedback. We're sorry to hear that our system fell short of your expectations, but hope you give us another chance in the future. We're constantly working to improve the quality of our products and services. VR Verified Reviewer Project Manager Museums and Institutions Used the software for: 2+ years ### "Extensive functionality" September 13, 2019 5.0 Despite the technical issues, our experience with Revel has been great due to its user-friendliness and extensive functionality. Pros Revel has a lot of features that allow us to easily keep track of our visitor numbers and inventory. The system is very easy for our staff to use and it requires very little training. Cons We have run into numerous technical issues with Revel and their customer service has not been very helpful when resolving some issues. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Revel Systems Revel has better back-end management Review Source TC Thierry C. Owner manager Hospitality Used the software for: 1-2 years ### "Maybe not for restaurant " December 12, 2019 3.0 The system was easy to learn, thanks god because there is no onsite help and if you have a problem you have to resolve it with and onl the phone operator! That can be time consuming and frustrating if you are not very technologically friendly. Pros Easy to use. Easy to learn staff friendly have a portable option, reliable enough. Use iPad and doesn’t take too much space. Cons Not set up toward restaurant, long orders arrive in the kitchen, with no clear consolidation of the order, making it difficult to work with big parties. And few little similar problems, that make you think, this system was not developed for restaurant Alternatives considered [TouchBistro](https://www.capterra.com/p/140677/TouchBistro/) Reason for choosing Revel Systems At the time I could not access my touch bistro network from an outside computer. Review Source VR Verified Reviewer Founder Media Production Used the software for: 6-12 months ### "Revel is a smart choice for small business owners looking to use the iPad as their POS" April 30, 2018 4.0 A POS system that is reliable most of the time. Pros There are many POS providers out there today but I think Revel does a great job for small business owners. They utilize a familiar hardware (iPad) and turn it into a POS system that's easy to navigate. Being in a rush or training new employees can be a disaster if you have the wrong POS system but Revel does a great job with their easy layout. Cons Customer service can be disastrous at times, especially if your POS system is down during a rush. It doesn't happen frequently but it does happen so you should be aware of that before making your choice. Review Source Response from Revel Systems May 1, 2018 Hi There, Thank you so much for the review and feedback! We are sorry to hear that you do experience the occasional outage -- if you have additional info regarding an issue of that nature, we would love to hear it to address it with our agents and engineers. Please feel free to contact me at community@revelsystems.com. Kind Regards, Sarah, Customer Advocacy Manager at Revel Kyle W. Ministry Coordinator Used the software for: 1-2 years ### "We use it in a coffee shop, and it has helped a lot." February 1, 2018 4.0 Pros You can program it to accept tips on charge card which increased the barista's tips. IT was a lot better than our previous system. Cons The backend stuff is hard to figure out and the customer service isn't the best. Also you need quite a bit of training to be comfortable with using it on a day to day basis. Review Source Response from Revel Systems February 2, 2018 Hi Kyle, Thanks so much for taking the time to leave us a review and for the feedback! Cheers, Sarah at Revel Javier G. General Manager Restaurants Used the software for: 6-12 months ### "Good POS system " October 21, 2018 4.0 Very good functionality and high quality reporting system. I think this one one of the most advanced POS systems I have used. Pros Revel is user friendly and I love that we can use it with iPads. Cons There are some glitches and system can freeze from time to time. I have also had difficulties with our other software that integrates with Revel. The two systems often stop communicating with each other. Review Source Response from Revel Systems October 25, 2018 Thanks very much for the feedback, Javier! We're constantly trying to improve the quality of our products and services and appreciate you bearing with us through the bumps. HUGO M. Director Retail Used the software for: Less than 6 months ### "\*\*\*\*AVOID\*\*\*\* EXTREMELY POOR CUSTOMER SERVICE AND SCALES NOT ADAPTED TO RETAIL BUSINESSES" September 30, 2019 1.0 Pros The overall experience has been extremely poor so there is actually nothing I would say that is positive about Revel Cons Revel customer service is extremely slow, as explained by someone else, you get to exchange emails with about 10 different people and no one knows what they are talking about. The average answer time from them is 5 days. I have a deli in London, and I have been sold Revel as a great POS that would easily work with Quickbooks, which I am using. They provided me with their integrated scale, which was unable to weigh goods that were below 100g. Also, ti was rounding up so a cheese that would weigh 123g would come up as 125g, which is illegal. I notified them and asked for a full refund (including the £2300 set up fee) , which they refused, whereas it is their fault if their scales are not fit for a business like mine. DO NOT WORK WITH THIS BUNCH OF AMATEURS AND THIEVES Review Source CM Cliff M. Owner Food Production Used the software for: 2+ years ### "Robust POS system, new development mostly focused on Restaurant applications" June 20, 2023 5.0 Works fine for most of our specialty grocery business except as noted above. Pros Probably the most fully functional POS system on the market based on our review. Many features that we do not use, but are there for us if we expand. We have been using for 7 years in our specialty grocery store. Thought about replacing several times but can't find another system that has as many features and will handle the weighted items which are a big part of our sales. Cons Management console format is a bit dated now. Mobile reporting interface also clunky but works. Recently introduced the Como Loyalty program and have lots of issues with that program. It is not easy to use, and does not accumulate points for weighted items which is the majority of our sales. All of the new features and upgrades they are making for Revel seem to be focused on Restaurant POS applications. Reason for choosing Revel Systems Most features and functionality at the time we chose Revel in 2016 Review Source CA Chip A. Owner/Chef Restaurants Used the software for: Less than 6 months ### "Just what I needed (and didn't even know that I needed!)" October 7, 2016 5.0 We have now been live with our new Revel POS for a week. Naturally, there were a few issues during the switch over, but most of those were a) problems with my setup and b) easily corrected with help from the on-boarding team, tech support folks and very comprehensive online documentation. As of this writing, I believe we are finally “there.” I am really liking Revel’s product. To be honest, I had no idea how much I was missing out on these past 4 years. I had just assumed that a mature and viable POS product did not exist in the iPad/Cloud arena. I assumed, incorrectly it would seem, that to get such a product I would have to one day shell out thousands or tens of thouands of dollars for one of the “big guys” with expensive hardware. I’m glad to have been proven incorrect in that assumption. In my mind, one of the absolute best features of Revel is that it is so highly configurable. I have been able to create a POS that meets my business needs as well as the needs of my employees and guests. So far I have not had to “settle” for a configuration that works for “most” people. Instead I have found that I can tell Revel how I want it to work for me and it just works that way. I've never understood why most cloud-based POS companies think that they know more about running our businesses than those of us who are in the trenches. I have been delighted to realize that Revel is willing to put in the effort to create a POS that works they way we work. There is no one-size-fits-all, especially in restaurants. Revel's designers and engineers seem to understand that fact. Little things like the following mean the world to me: 1) I can specify negative modifiers — ones that deduct from the price. Now my guests can truly have it their way and only pay for what they want. While I've always run my cafe that way, only Revel has allowed me to do that without a lot of unnecessary steps. 2) I can set up default modifiers, and more importantly when a guest doesn’t want that default it is easy to specify at the POS and it is obvious for the kitchen. 3) The flexibility of defining “one size fits all” modifier groups, and tailoring those to the needs of each product that uses them, has made my life so much easier. The modifier features are amazing, and I've just begun to scratch the surface of what is available. 4) And don’t even get me started on recipes. How I ever lived without those in my POS is a mystery. I guess I lived without them because I never knew I needed them! In the past two days, my employees and I have been able to identify menu items whose gross margins are dragging us down. Since all of our products come with so many options, this has always been a hard, time-consuming thing to do, involving lots of spreadsheets and number crunching. Now that I have nearly all of my recipes defined, I’m able to run one Product Mix report whenever I want and identify problems before they become catastrophes. That alone makes the “extra” expense of the monthly Revel hosting fee worth it. Even in a small shop, such as mine, inventory control is a nightmare. It has become very obvious to me that after a month or two this task will get much easier. Once I have finished tweaking my product and recipe definitions, I’m looking forward to “knowing” my inventory status with just the touch of a button. I know it won’t be completely accurate — no theoretical inventory system can possibly account for human error. But, I already can tell that it will be much more accurate than I’ve ever had before, and it will be more accurate without the drudgery of weekly physical inventories. I would be remiss if I did not give a shout-out to your on-boarding and tech support people. They all proved to be very helpful, and very willing to let me go at my pace in this process. I am a tech geek from the days of Univac and IBM mainframes, punch cards and programming languages that are long dead and buried. Though I am now a chef I have never lost my love of all things tech. It was a pleasure to work with people who let me control the process as I was learning Revel. Their on-boarding team is willing to do as much, or as little, as their new clients need to get them up and running quickly. If I had to sum up my early experiences with Revel and the switch over, that sentence would be ---- I now feel like I am more in control of my business, that I understand my business better. As we enter our fifth year, a year that looks to be like it will be on schedule to be our first true profit year, that is huge. I'm looking forward to learning how Revel can help make that first profit year even more profitable. Sure, there is always room for improvement. Revel, like most mPOS companies, needs to get their integrated EMV/contactless functionality up and running, not just for one or two payment processing companies, but for all of them. Having said that, I realize how expensive and how difficult that task is. But, if they get it done quickly and correctly, they will be a hard company to beat. A few other reviewers mentioned one suggestion I will echo -- be prepared to spend some time learning what you have with Revel, and what it can do for you. Myself, I spent hours looking at every setting, reading the help bubbles for every setting, and making notes about what I did and did not want to implement. I asked a lot of questions. I watched a lot of videos. When I wasn't sure, I created tests, ran them and looked at the results. Most importantly, I spent two days keying the same orders into both my current POS and Revel, looking for discrepancies and errors in my setup. Sure, that all took a lot of time. But taking a lot of time up front means spending less time fighting fires after going live. What I'm trying to say is don't think you are going to get your hardware and go live in a week. I budgeted a month for training, setup and troubleshooting before I ever thought about going live. I think a month is the MINIMUM time needed in order to do it right, and I have set up a lot of POS systems in my career. Remember -- as restaurants, our POS is the hub of our data and data analysis. We wouldn't short-change our recipe development, or training our cooks and other staff. To succeed, we need great data that tells us everything we need to know about our business. Revel can be that vital hub, but only if we take the necessary time and effort in the beginning. And, with that, I'll step down from my soapbox. Pros Flexibility -- ability to configure to work the way MY BUSINESS works Customer support and training Cons Needs to get their integrated EMV/contactless payment integration up and running. Currently that only works for one or two payment processors. Review Source Response from Revel Systems October 25, 2016 Hello Chip, Thank you so much for your detailed input. There's so much useful advice here! We agree that with a robust platform it definitely takes some time to customize, but once you do, you will reap the benefits of having intelligence about your business easily available. We hope to continue to continue to provide stellar service so that you can run your profitable cafe. Your shout-outs to Support and Onboarding will be passed on! Thank you so much for your support and belief in our product and what we are working so hard to accomplish. Cheers and thank you again. -Sarah, Community Manager, Revel Systems JH Justin H. Owner/General Manager Furniture Used the software for: Less than 6 months ### "100% Fail - Waste of Valuable Time and Money" June 16, 2017 1.0 Long and short, our experience with the Revel systems POS (our intent is to use it in Retail application) has been a nightmare. The problems started early on in being sold hardware components that were not designed to work in the way we needed to utilize them - despite us being very detailed in what we needed - and despite the Sales reps assurances they would (specifically the barcode scanners and printers). We purchased our system in Mid-March but due to delays in the build-out of our store front and arrival of inventory components we were not actually able to begin the on-boarding/product and inventory load until Mid-May and that's when things turned awful. Our initial product information load seemed to go well, however when we attempted to load the corresponding inventory via the method instructed it would not load. Come to find out we were given incorrect instructions and fields/information that should have been on the load sheet were not there. That issue began 5/15 and was finally resolved 5/17. On 5/16 another set of issues started during the attempt at setting up our receipt with logo, company info, etc (figured we'd do that while the inventory thing got figured out. Wrong!) That was finally figured out and resolved by our onboard rep on 5/17 at the end of the day... with zero explanation as to what the issue was and if it could happen again. Since we were finally able to go ahead and get the first phase of products/inventory info loaded (our onboard rep did it for us because no matter what or how we tried it was unsuccessful) we scheduled our POS front end training on 5/19 - which also was a bust because we learned that none of our printers were correctly configured before our system was sent. This also stalled us from being able to barcode the items in the store until 5/26 when that issue was finally resolved with one of our barcode printers and the receipt printer (it is now 6/15 and the second printer for our warehouse still hasn't been configured... we have literally been dealing with daily issues with the backend system and front end system all this time and haven't even been able to address that yet). Other issues that occurred (that are now resolved but no one can explain the how or why it happened, or will it happen again?) where the backend system spontaneously dumped my login information on 6/7. Our rep basically had to reset me up (2 more days down). Thought we were finally good... got to the actual POS and discovered that the login PINs for myself and 3 of our employees did not work (despite the 3 employees info being present and correct in the backend - my information erased again and defaulted to a generic 1234). Got that sorted a couple days later. This weeks issue has been with the integration to Quick Books online. The POS is sending inaccurate info to QBO - and of course, no one can tell us why, or worse, how to correct it. One generally assumes that in business accurate financial reporting is kind of a thing... I mean Revel hasn't had a problem charging us the monthly fee all this time and I'm sure they track that somewhere, right? Naturally in the month from 5/15 to today, 6/15, we finally hit our limit and requested information on returning the system (being willing to take the risk of being without a POS system at our opening and just processing manually through QBO). Our onboard rep passed us on to Client Relations and a few days later we finally get a generic, and frankly offensive, email from customer rep that in no way acknowledged our issues and frustrations - but instead had a copy of our Revel contact attached. I assume the point was to put it out there that Revel only has a 30 day return policy (keep in mind rep didn't say that in his email... he pretty much implied "figure it out for yourself"). Of course, since we bought our system in March we are well beyond the 30 day limit. I really could keep going. I am just shy of now 100 emails back and forth about issue, after issue, after issue - none of which truly got any clear resolution or explanation. I'll save you some time. Do not buy this system. Its bad, the customer support is worse, and like us some of you will likely end up tossing a system in the storage room and going to another platform. Cons Please see comments for a play by play and definitely look to other systems (the more I look into this, the more negative reviews I am finding that are sadly similar to our own). Review Source GT Gary T. Owner Retail Used the software for: 2+ years ### "WORST POS EXPERIENCE OF MY LIFE!" March 17, 2018 1.0 Not in mixed company Pros It looks nice and professional on our iPad. To look at the homepage, you'd (think) it was a sophisticated system. Cons Rather than crashing the site with my bitter, endless ranting about this POS, (and no, that does not stand for "Point Of Sale"), let me just say this: This is THE most unintuitive system we have EVER used. And no, that is not just my opinion. With 6 other employees who use this thing (and 2 of them are former IT professionals), every single one of us agree it is truly the worst. NOTHING is where you would think it should be, and once you find it, you're going to have to go through multiple steps to find what you're looking for. There are multiple ways to perform many functions, but only one of those methods actually work. It's up to you to figure out which way will work. For example, you can hit the "add customer" button but it doesn't really ad them. You have to go to another screen to ad the customer and this method usually works, but you have to figure this stuff out on your own. And when you tell customer service about something that doesn't work, they just tell you "oh yeah, you can't do it that way." Well, why there is an option to do it that way? And the "backend" is just a cruel joke. I don't even bother to try and see what my employees have sold anymore because it's simply too much effort and headache to look anything up. There is no place where you can simply look up a customer, see what they purchased and their contact, shipping info. All of these steps must be done painstakingly separately. And their customer service people seem to know they're trying to help you with a shit product. Lots of long periods of silence on the phone as they try desperately to find a nice way of telling you there is no way to get the damn thing to do the elementary task you need it to do. Oh, and the cost. Review Source Response from Revel Systems April 19, 2018 Hi Gary, I have reached out to you via email directly to collect your feedback. That invitation is still open and our product developers are always looking for customer input on functionality and UI. Thank you for sharing your feedback with us on Software Advice, regardless. I am sorry to hear you have experienced frustration with our platform and we are continually working to improve Revel. Regards, Sarah, Advocacy Manager at Revel MA Meghan A. Owner Restaurants Used the software for: 1-2 years ### "Extremely overpriced fees and disappointing system!" August 11, 2017 1.0 Pros It looks nice and sleek on the counter. The actual POS is pretty straight forward after training and most employees caught on quickly. Cons Where to start?? First, the monthly fees are insane considering the poor quality of the product and customer service. For two locations and three terminals, we paid fees to Revel each month. We've experienced a lot of equipment issues (tickets not printing to kitchen, card swipe goes down, mobile unit won't connect and allow orders to be taken, etc) oftentimes in the middle of a lunch rush. We have at least 2 customers every single day tell us that the online ordering isn't working. The system will look like it took their order (and they'll see pending charges on their cards), but they'll either get an error message or nothing at all. We often have people show up to pick up the order they placed online only to realize that it never came through on our system, but Revel still posts the charges as pending and it doesn't drop off the card for 3 days....not a fun thing to tell customers! We have not had a great experience with customer service, and often end up on the phone for over an hour (again, often during a lunch rush). We've had several instances where no one was ever able to answer our issue. Our accountants (who exclusively do restaurants) have found errors in reports (including tax reports for the day) multiple times. Overall, this system just doesn't live up to the quality that should come with such high fees. I called and emailed to put in our notice of cancellation at the end of our 18-month contract (they require 30 days, I put in my written notice 60 days, since their team hasn't been super responsive), I at first would get no response. When I finally did they told me that I couldn't put in my request until 30 days, which just seemed odd to me. Review Source Response from Revel Systems August 30, 2017 Hi Meghan, I know we have already spoken over the phone about this, but I do apologize for your experience. It sounds like you encountered a known issue with the Online Ordering that has since been fixed. I apologize as I know how frustrating that can be when you are in the midst of service. We do appreciate your feedback and, again, apologize that we weren't able to work on a resolution for you sooner. Best regards, Sarah, Community Manager at Revel CS Craig S. President / Founder Restaurants Used the software for: 1-2 years ### "Revel Systems for Table Service Lacks VERY VERY VERY Basic Tip Report for Servers" May 18, 2017 2.0 Before you buy Revel ask the sales rep to try to print a basic tip report with a server log in prior to batching out at the end of the day. It's not currently possible unless you give your server full financial access. Pros Revel Systems syncs with Quickbooks better than any other system I'm aware of. They most often sell the equipment with higher-end networking and wireless access points such as Meraki or Ubiquiti whereas others use residential Netgear, Linksys, or TP Link which jeopardizes the stability of using a tablet as your POS. Cons This oversight by Revel is ridiculous. However, are you table service and do you need your servers or other employees to take credit card tips out of the cash drawer at the end of their shift? Or leave a receipt in the drawer of how much they took out? If so it's not currently possible with Revision 2.22.9-61 or below for a server to print a basic tip report (unless you give them full financial access which includes labor rates for all other employees.). The iPad assigns the tip to whoever pays out the ticket when the customer leaves. So if your host uses his or her pin to close the ticket and the customer adds a tip that ticket is then assigned to the host rather than the waiter or waitress that helped them on the front end of revel. Furthermore, the manager can't even see a server's tips to pay out the credit card tips accurately from iPad until he or she has batched out at the end of the day. The only solution after two years of trying to remedy this situation for CajunKitchenCafe.com is to pull the report from a laptap on the backend after the point of sale has been batched at the end of the day or put the credit card tips on the employees paycheck which is a huge change to culture for most restaurants that have been in business for as long as Cajun Kitchen. Review Source MN Maria N. Manager Restaurants Used the software for: 2+ years ### "We use Revel for our restaurant for the last 2 years and it's challenging " June 14, 2018 3.0 It's easy to use, at least the front part and it's popular among employees a lot of locations used Revel and when we have new employee it's not rock in science to learn it, that if he/she doesn't' already knows it from a previous job. Pros It's pretty easy to use at lease the front end, the back end can be more user friendly, I'm able to update things really fast (menu items) even on our website menu, once I do it in Revel. It's running smoothly, never had a hardware problem with it and the communication between back end and from end is just a click away. Cons It's pretty expensive, comparing with other softwares, customers service support is not that fast or knowledgeable (at least with the things I needed), for example I've called customers support 5 days ago, then I've submitted an email on the 8th and today is 14th and I haven't hear from you guys. The Inventory and Recipe books were so hard to use and really time consuming (example: if I buy one item in Grams and I want to put it in the recipe in once I have to make the transformation). The price of the items is not updating according to the last purchasing price (if you're entering Invoices in Revel) also it's not giving me the option to run a report and see the price fluctuation for one Purchased Item, or by Invoices by Items or orders by categories (is not helping me at all regarding the information I need for Inventory). In order to integrate with some systems I had to pay and don't think that's normal. Review Source SS Sarah S. Owner Food & Beverages Used the software for: 2+ years ### "Reporting and Accuracy" June 23, 2023 4.0 Overall I am happy with the way Revel can handle the complexity of the sales, and the real time reporting. Pros Reporting is real time and accurate. Variety of reports is exceptional Cons Help desk is hit or miss depending on issue and responder. This is improving but has a ways to go Review Source KH Kiera H. Managing Partner Restaurants Used the software for: 6-12 months ### "Amazing features and functionality for accurate business analysis" July 24, 2018 4.0 Give your customer service agents at your call centers raises! I have spent dozens of hours on the phone and talked to numerous people from all over and every single one of them has surpassed all expectations of product knowledge and customer service! That makes a world of difference! Pros The features from a business owner's perspective are unparalleled. Everything is totally customizable tofu the specific and unique needs of individual businesses. The customer service alone makes this worth the money. I have never looked forward to calling customer service before, but the training of the employees of not just product knowledge, but also customer service is absolutely unmatched. Cons I have three specific areas of opportunity for Revel. 1) Taking payments of split checks (especially when one guest leaves earlier than others) is the worst system of any modern systems I have ever worked with. After splitting the checks, it is impossible to change the way you split the items if one guest has already paid and left. This really needs to be addressed if the product is going to be marketed to full service restaurants that have to deal with split payments on almost every party of 3 or more. 2) While I appreciate its modern focus, it is not easy to work with if a restaurant still uses paper gift certificates. 3) We were a "Guinea Pig" test restaurant for a salesman that had never worked with Revel before. He provided absolutely no help at all in setting up the system as he didn't know much about it himself. Even after he got back from training, he had to call customer service to answer simple questions I had. For such a complex and intricate system, there should be protocols in place for better training of the people selling it to be able to set it up for the customers. Review Source SS Sam S. Operations Retail Used the software for: 2+ years ### "QSR User" June 23, 2023 4.0 Good. Poor experience with ordering replacement equipment. Pros Reporting is very convenient. Real time updates. Flexibility with making menu modifications. Cons Troubleshooting software issues. The most recent glitch is with trying to order replacement card reader.Going on 3 months and equipment has yet to be delivered. Review Source NA Nik A. Office Manager Retail Used the software for: 1-2 years ### "Expensive, expensive, expensive" July 13, 2017 2.0 After using this system for a little over a year, I would recommend anyone shopping for POS services look for a solution that has dedicated hardware. An iPad may be great for personal use, but a solution with actual dedicated hardware would have eliminated a lot of headaches for us. The iPad's themselves have numerous features that we don't really need to operate our POS, so it's kind of a waste. Pros The user face is extremely sleek. Appearance wise it's a total 10. It was also very easy for our servers to learn how to use. Cons The cost is ridiculously high. Revel also likes to make changes that incur higher fees with the various vendors needed to process credit cards. A few months ago our payment gateway monthly fee raised high with absolutely no notice or real explanation as to why. When we called to ask about what changes were actually made, the reps could only seem to say that some security features had been upgraded. Really felt like we were just being gouged for more money. The set up process was daunting as well. We have since had numerous issues that were only resolved when I posted a negative review on another forum. So customer service isn't equitable to the monthly cost of the service. Syncing issues have also been a huge headache for us. The check splitting functionality has lost us money numerous times and caused terrible delays in our server's ability to help guests. Checks will merge themselves back together after a payment has been processed and its usually almost impossible to correct once it happens. Review Source PB PHIL B. Owner Hospitality Used the software for: 1-2 years ### "Run for your life" April 10, 2024 1.0 Disgusted by the absolute stupidity abd stubbornness of the software... hopeless Pros Nothing, overpriced clunky software with zero customer service. Cons Absolute shute software with no service. Rude non responsive no Australian service .. look.elswhere Review Source cU chris U. owner/operator Restaurants Used the software for: 2+ years ### "Good but troublesome" January 3, 2018 3.0 Pros Very mobile, orders can be sent in immediately. Very easy to use as far and table waitstaff. Over abundance of information once it is set up and functioning its great. Cons There is too much needless information on the back end. its very overwhelming because you have to sift through it every time you use it. There should be custom saves for only the information you use in the reports/options. Its retail and other business type options need to be addressed. This is the main reason i would not suggest using it. The constant updates can be useful but buggy as well. For example a split ticket transaction will literally crash the program (this is as of 1/2/2018). A undressed issue for a month now. Its more like a application a engineer designed rather than one that the end user would find useful. I have use Revel POS for years and still do but am now looking for a replacement. Review Source Response from Revel Systems January 10, 2018 Hi Chris, Thank you for the feedback and we are glad to hear that you like Revel overall. I have asked our Client Relations team to get in touch with you to resolve your issue with the split checks. Our product developers are always looking for input on design. I will reach out to you directly to set up a time to collect your suggestions. Best Regards, Sarah, Advocacy Manager at Revel OA Odai A. OWNER Furniture Used the software for: 2+ years ### "Revel systems" June 15, 2023 5.0 Very satisfied. Pros Very easy to use and navigate through, most definitely would recommend. Cons none,Very easy to use and navigate through, most definitely would recommend. Review Source MM Mario M. Owner Restaurants Used the software for: 6-12 months ### "Will be a good POS if it works like they said" November 9, 2019 2.0 My overall experience has not been positive since day one. There have been operational errors from the very beginning to the degree that using Revel has cost us money thru loss of customers who get frustrated with all the online ordering errors and just go elsewhere. Counter service has been slowed down due to having the system freeze up or force an unscheduled update in the middle of service. Customers get frustrated and the employees just make fun of your "provided services" Pros Nothing, none of the functions they promised works fine, everything is a headache and all I have experienced is losing customers which result on losing money, I wish never purchased this system since it tends to make us lose customers regularly as their frustration rises. Cons The programmers are screwing up everything every time they make an update, don't they test their work before applying it to their customers? Apparently no, I have many other reasons to hate this POS now but don't feel like wasting more time writing about it. Reason for choosing Revel Systems Because the re-seller advantage merchant services, Inc. in Houston screwed me up with another POS which did not offer the functions for my needs and I required a working POS system to open the restaurant. This one was purchased due to necessity. Review Source Similar Products Featured ## Related categories [Point of Sale](https://www.capterra.com/point-of-sale-software/)[Retail POS System](https://www.capterra.com/retail-pos-system-software/)[Restaurant POS](https://www.capterra.com/restaurant-pos-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.