# Page 11 | Revel Systems Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Revel Systems the right Restaurant POS solution for you? Explore 323 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135040/Revel-iPad-POS/reviews --- Revel Systems 3.6 (323) [View alternatives](https://www.capterra.com/p/135040/Revel-iPad-POS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 11 - Reviews of Revel Systems ## Showing most helpful reviews Showing 251-275 of 323 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PK Patrick K. Owner Building Materials Used the software for: 1-2 years ### "Save yourself and go with another P.O.S. system other than revel" June 25, 2015 1.0 Pros Cloud is nice but there are better working software's with cloud Cons Very complicated. New accounts, setting up with QuickBooks, inventory, working properly but the worst is there tech support! Horrible. I give up after 2 years with a retail company. I'm going somewhere else. Waste of money. And did I say tech support??? Worst ever.......... Review Source SZ Simcha Z. Owner Apparel & Fashion Used the software for: 6-12 months ### "Amazing!!" July 28, 2017 5.0 Pros Very easy to use and efficient. I've tried a few other POS systems but nothing competes with this software! Review Source kY ken Y. marketing manager Retail Used the software for: 1-2 years ### "Good Choice for POS" May 7, 2018 4.0 Pros Revel System features a slick Point of Sale system. I am able to use many different payment types and works with Samsung Pay without NFC technology. Cons I would like to see more integration with different software we use. It's not easy to export some of the information to connect different data. Review Source AK Alan K. IT Manager Retail Used the software for: Less than 6 months ### "Revel Retail POS" January 17, 2017 4.0 We recently switched to the Revel system from an older POS. While there was a slight learning curve for our employees it was very slight and has run smooth. Since installing Revel the amount of information garnered from the system has already begun to transform our business for the better. I would highly recommend Revel to anyone that is looking for quality software that will bring them to the next level in their retail establishment. Pros Ease of use, back office software, Cloud based. Cons Many items for retail are not turned on immediately. Review Source JM Jason M. Manager Restaurants Used the software for: 6-12 months ### "Great, but is buggy. " November 3, 2015 3.5 Pros Easy to use, easy to program, great customer service. Cons software is buggy. It seems like the product team is OK to push new releases before they are tested. Software updates regularly changes settings to default and with no warning. Bad handling of a bug-fix issue with Gift Certificate bug that is still not resolved. Review Source Response from Revel Systems November 6, 2015 Jason, your feedback is greatly appreciated. We constantly work on improving our system and are sorry you encountered a few bugs. We are working hard to fix them in upcoming releases. RL Robert L. Owner Restaurants Used the software for: 6-12 months ### "Best in Class Point of sale" October 28, 2015 5.0 Pros The Revel POS has all the features my business needs to run my shop and I just love how easy it is to run it. My last Point of Sale took us 2 weeks to learn and Revel was learned by all staff in the first morning . Simple yet powerful. I have 4 systems and running strong thanks you! Cons It is more exp. then others in the market but again the only one that works with my business needs. Review Source Response from Revel Systems November 6, 2015 Robert, we appreciate your warm words! Glad to know Revel iPad POS meets your needs! KK Karel K. Helpdesk Retail Used the software for: 6-12 months ### "Revel Systems" June 13, 2018 4.0 Pros Great program, makes ordering so much easier, and it has a really nice interface that's clear and modern. Cons The minimal interface makes it hard to get to some of the deeper functionality of the program sometimes Review Source RA Ryan A. Chief Operating Officer Entertainment Used the software for: Less than 6 months ### "Great service, and fantastic product. POS system runs like a dream." January 5, 2018 5.0 I would highly recommend Revel to other businesses. The only negatives are the steep learning curve and the monthly costs. Pros The entire system is very intuitive and easy to learn. I've had to call many times in order to understand the system, and my questions were always answered. Cons There are so many features available, it's very easy to get lost in the amount of things you need to learn. It's a very steep learning curve. Review Source TW Tracey W. Restaurant Manager Restaurants Used the software for: 1-2 years ### "Quality and simplicity " September 16, 2018 5.0 Pros It's very simply to use, while still maintaining the quality of a 'fancier' more expensive platform. Cons The backend can be a little confusing to navigate but only until you become familiar with the system Review Source Response from Revel Systems September 19, 2018 Thanks so much for the feedback, Tracey! We really appreciate it. Best, Holden at Revel aE abdullah E. Manager Retail Used the software for: Less than 6 months ### "Move along the line in Resturaunt!" November 9, 2017 4.0 It’s way easier to use than a regular box cash register and eases the headaches of customer complains, mistakes, and returns! Pros It’s versatility, there’s no order we can’t create for the customer, even when they change their mind halfway. Cons It limits me with Mass texting but to be fair many others do as well, however at least you have the option of texting their receipt and inputing five star rewards program Review Source SM Stephen M. Development manager Retail Used the software for: 6-12 months ### "Key tool for business " August 6, 2018 5.0 Pros Multiple levels of POS customization on the front and back end. In addition, there are multiple levels of support for the company. They truly care about your business. Cons Inventory app requires three employees for Cycle counts. As a small business owner it would be nice if I could upload my current inventory counts and conduct Cycle counts without having three rolls assigned. Review Source PZ Paul Z. owner Retail Used the software for: Less than 6 months ### "horibble" January 18, 2018 1.0 a learned lesson Cons no way to do lottery, i bought the system just before xmas, week to get it and by the time i figured it out and found out it really wont work for lottery payouts my 30 days was up. no return, no refund, they want a cancellation fee (good luck) support wasnt very helpfull, they suggested a few patchs but i dont think they actuaally tried them really pissed off about now, my own fault for not asking that question but I told them i was a cstore. Review Source Response from Revel Systems January 19, 2018 Hi Paul, Our apologies - It does sound like their have been some miscommunications in the Sales process. I have escalated your case accordingly and I am confident that the issue will be resolved as Revel would not be a good fit for a store needing a Lottery integration. Thank you for your patience while we get this resolved. Regards, Sarah at Revel CJ Constance J. assistant Used the software for: Less than 6 months ### "OverPriced" March 13, 2018 5.0 Pros The functions and features were the best but the pricing for this software is outrageous. There are other competitors that were better priced. Cons The pricing was what I least liked about this software. It's great but there are other competitors with better prices. Review Source Response from Revel Systems May 1, 2018 Hi Constance, Thank you for your feedback! Happy to share your input with our teams. Best Regards, Sarah at Revel SS SCOTT S. Owner Entertainment Used the software for: 2+ years ### "Great product if you have the time to put into it." January 3, 2019 4.0 Pros We like how you can really tailor it to your business. We run a bar and bottle shop, and can sell by using an ingredient or a product. The reporting is pretty extensive. The timekeeping and scheduling keep everything in one place. Cons The backend takes a bit of a learning curve. It will take some time to learn how to operate and get used to he format. Review Source CW Chad W. Owner Retail Used the software for: 6-12 months ### "Highly Recommend " February 12, 2016 5.0 Pros I really like the fact that I can see moment to moment data from my phone throughout the day and night Cons It is difficult to fix mistakes once a transaction has been completed Review Source Response from Revel Systems February 18, 2016 Hi Chad, We're glad Revel Systems is working well for you! If you'd like additional assistance with voiding transactions, just contact your rep and they will be able to walk you through the process. Thank you again for your feedback! ST Sean T. Chef / Owner Restaurants Used the software for: 6-12 months ### "Revel is very simple to use" September 27, 2018 5.0 The staff is very knowledgable Pros Very intuitive and simple to use. We like the reporting on the back end too. The system it self is very sleek and small. Cons A little on the expensive side for a small mom and pop company when you pay the month lease option. Review Source Response from Revel Systems October 11, 2018 Shucks, Sean! We appreciate your feedback and are very happy to hear that you're happy. Let us know if we can do anything for you. Thanks! JG Jennifer G. Owner Retail Used the software for: Less than 6 months ### "absolutely useless " August 27, 2015 1.0 Pros There is nothing to like. I will reiterate, there was nothing about our experience with this company that can be spoken of in a positive manner. Cons The functionality is a joke. It lacks so many basic features required to set up a retail pos, it's not even funny. It doesn't even have a margins/mark up calculator, which is basic in all systems. It is heavily based on the use of excel, while the system itself is dysfunctional on its own. Review Source Response from Revel Systems November 6, 2015 Jennifer, we are sorry to hear that your experience with Revel Systems was not the most pleasant. We apologize for any inconvenience that we may have caused and wanted to thank you for the feedback. We can only improve and grow when business owners like yourself share their experiences with us. JO Julie O. Owner Retail Used the software for: 6-12 months ### "Great product! " November 22, 2017 5.0 Overall an excellent priduct for a small to medium size business. Pros I have had nothing but great experiences when dealing with this product. Very easy to use and understand. Cons It’s a little bit cumbersome to print shelf tag labels. Label printer works great (additional purchase) but there’s a lot of clicks to make it work. Review Source ET Enrique T. Director of Operations Restaurants Used the software for: 1-2 years ### "Amazing partner!" December 8, 2015 4.0 Pros I love the detail in their reporting tools and offline payments. Cons The lack of certain reports from an enterprise levels. Review Source Response from Revel Systems December 10, 2015 Thanks for the great review, Enrique! DM Darlene M. operations manager Entertainment Used the software for: Less than 6 months ### "good" May 18, 2018 5.0 Pros the software is very use friendly, great customer support 24/7, and reporting tools. I like being able to view things away from the office Cons Some features that are not available, or can not be customized, I wish there was an app for my phone to view all the details Review Source TC Trina C. Owner Entertainment Used the software for: Less than 6 months ### "Nice POS" January 18, 2017 4.0 We have been using Revel POS for going on 3 years now. We have had our ups and downs but always seem to get it worked out and running smoothly with customer service. Pros There are a lot of tracking options that are very helpful. Cons What we dislike the most is this is a small screen. We want a large screen. Review Source PF Paul F. President Restaurants Used the software for: 1-2 years ### "18 months in and still a grin!" November 17, 2017 5.0 Pros The ability to play around with things and tweak as much as I can. The backend is robust enough for my needs. Cons The Kiosk workflow needs some work and the standard stand design is kind of dated. I would like to hide the cords better. Review Source KH Khaled H. Senior Accountant Retail Used the software for: Less than 6 months ### "Revel POS " January 11, 2017 5.0 Amazing experience so far. After using more than one ERP software FINALLY we found Revel Review Source FC Felicia C. Used the software for: ### "My overall experience with Revel" October 5, 2016 5.0 This is a good product for retail sales and the lesson over the phone are very helpful. When I had any questions after the lessons given, I was able to call or email my questions. I received answers right away. The tech support is good as well as the customer service. I would recommend this to a growing retail business. Review Source Response from Revel Systems October 5, 2016 Hi Felicia, It's great to hear that your onboarding experience has been great and useful. We're so pleased that Revel POS is working well for your retail business! Thank you for the positive review! - Sarah, Community Manager, Revel Systems JW Jennifer W. Owner Furniture Used the software for: Less than 6 months ### "Great system, easy to use, and helping us make data driven decisions!" September 15, 2015 5.0 Pros Ease of use, setup, and reporting functionality are all amazing! Cons You can tell it's primary focus was for the restaurant industry, but it has features that apply really easily to the retail sector. Things like inventory tracking and product mix are really helpful for gaining insight on what's selling well in the store, especially when I'm not up front at the register every day to see the product that's moving. Review Source Response from Revel Systems November 6, 2015 Jennifer, thank you for taking the time to wrote this review! We hope that your tips will be useful to other business owners who just started using Revel iPad POS. We are actively expanding our retail offering but we are glad to know it already fits your business’ needs. Similar Products Featured ## Related categories [Point of Sale](https://www.capterra.com/point-of-sale-software/)[Retail POS System](https://www.capterra.com/retail-pos-system-software/)[Restaurant POS](https://www.capterra.com/restaurant-pos-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.