# Page 2 | Revel Systems Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Revel Systems the right Restaurant POS solution for you? Explore 323 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135040/Revel-iPad-POS/reviews --- Revel Systems 3.6 (323) [View alternatives](https://www.capterra.com/p/135040/Revel-iPad-POS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Revel Systems ## Showing most helpful reviews Showing 26-50 of 323 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris U. owner operator Hospital & Health Care Used the software for: 2+ years ### "Enough is enough. Try someother POS system" December 28, 2025 1.0 I remained solely because I invested a significant amount of time setting up and organizing my menu, and I was reluctant to begin again with another company. Currently, I am searching for a new POS system from a provider that values its customers and prioritizes service. Pros The flexibility and efficiency of real-time menu entry, editing, and reporting provided significant value. Cons Tech support is horrible. I have to wait a minimum of 20 minutes to talk to support then am asked questions that they should be able to research themselves on my account. I have use this system since 8/7/2012. At that point it was the only iPad based POS. Support waits and resolutions took hours. I only stayed because of the iPad system. Things have improved over the years until now. Since the company was acquired earlier this year, I have experienced longer wait times and slower resolution of issues. The fees are high, including charges for accessing previously submitted information and modules required for various services. Credit card processing fees are very high. Alternatives considered [Aloha](https://www.capterra.com/p/178235/Aloha/) Reason for choosing Revel Systems iPad based, so if the electricity went out I could still function Review Source MW Matt W. President Restaurants Used the software for: 1-2 years ### "Revel is not the POS you are looking for." April 25, 2025 1.0 Terrible. I would not recommend Revel to any restaurant owner. Maybe they give big discounts for multiple locations, but they sure don't for single locations. The customer service was terrible. The technical customer support was terrible. There's way too many better options out there to actually consider Revel. Pros The use of iPads for the KDS system was very nice and easy to implement. The depths of customization you could do with your menu was great. You can have modifiers for modifiers. Once you get the hang of it, their menu system is probably the best. Cons To list a few; Their "Offline Mode" never worked for us and if we had no internet, that meant we were 100% down. We could never run credit cards when we had no internet. Their tiered levels of their features is a joke. You want delivery. That's extra. Oh you want delivery PLUS that has all the features that should be in the regular delivery but they are not? That's extra. They do this for many things. The worst one is charging $9.99 to use their app on your phone. So if you want to check your sales on the go, pay up. They started off great, but as time went on it just got worse. The iPads don't last also. Expect to replace the iPads about every 2 years. iPads were not meant to be left on as much as they are with revel. I had 3 extra iPads on hand just so we weren't ever caught without a KDS or POS screen. I always felt since I was one location, they didn't care about me much. If I left them, they wouldn't care. I would raise concerns and issues and they would always respond in standard automated emails. All in all, just a terrible experience. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Revel Systems I should have never gone with Revel. Toast is the way to go. Review Source PF Paul F. President Restaurants Used the software for: 1-2 years ### "Revel rocks!" October 27, 2017 5.0 Pros Ever changing and updating to make an already great product better. Responsive customer support through phone and email. Cons All the monthly SAS fees can really pile up for larger accounts like myself. Enterprise level back end reporting could be better. Review Source TB Tim B. Owner Restaurants Used the software for: 2+ years ### "Just Keeps Getting Worse" June 12, 2024 2.0 Pros Onboarding was good enough, friendly staff. Support too. Training staff on the POS is easy Cons It feels like every SaaS company gets to nickel and diming their clients at some point, and I guess Revel is at that point. $12/month/store to look up sales data beyond a year back. This is extremely problematic for accounting purposes. We're already paying $6,000 annually for the service and various add-ons... come on. But, we're locked in now - what's another $144/year? Pfft. They recommended a gift card solution that, $500 later, didn't even work. We got an apology from the agent who recommended it, so they admitted fault, but considered it fixed with a $25 credit on our account. Quickbooks integration is garbage. Networking for the POS systems is a mess. Reports are fine, not great. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Review Source SC Seth C. Owner Restaurants Used the software for: 1-2 years ### "Pay Monthly to Access your Sales Data???? " June 13, 2024 2.0 Fair to poor. It doesn't do anything better than other systems that we've used in the past. I hate how every feature is a required monthly subscription. What happened to developers making a great product and working on improvements to roll out? Pros It functions as a POS system. Nothing stuck out as especially good. Cons The UX for making your menu is much much less friendly than other products on the market. Every single improvement that Revel makes requires an extra monthly subscription to access it. Don't expect any free upgrades. And now a paid subscription to access data that is more than 12 months old??? Are you kidding me? How about closing out your books at the end of the year, or insurance audits? This is ridiculous. Switched from [Lightspeed](https://www.capterra.com/p/233553/Lightspeed/) We were required to switch to Revel because of a franchise agreement. Review Source CB Chase B. Owner Hospitality Used the software for: 1-2 years ### "12 mos w/o Online Store, Still Billing Me over $500 Per Month! " February 5, 2024 1.0 Predatory, negligent, damaging. Never use this company, they outsource everything. You get a different person who has never seen your account every time. Hours of useless service calls and no one has the same story. We had to find out through months of labor that they cannot do what we signed the contract for due to skimp-flating their software and removing features with V2 Online Ordering. Pros Nothing! Cons Everything! Over a year ago we spent 10+ hours on phone on initial set up, over 100 hours on customer service, got bumped between V1 of their online ordering system and V2, neither of which have a complete set of features allowing for pick up and shipping. That was falsely sold and they are in breach of contract unable to fulfill the terms. The matter is being transferred to our attorney for resolution, yet another additional cost we have been burdened with by this terrible company. Someone must be getting paid for them to grow so fast, sad they can't service their customers effectively, fulfill on contract terms, and follow with predatory billing. They have nearly put our small business out of business and are still taking the money out of our bank account despite blocking charges. Reason for choosing Revel Systems They say they can do what you need, but due to cheapening their V2 Online ordering product, they cannot fulfill the terms we signed the agreement for. Switched from [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/) Revel unable to fulfill contract yet still billing our accounts, refusing to terminate. Review Source CH Chaz H. Business Analyst Retail Used the software for: 2+ years ### "System Admin for Beauty Company with 4+ years of Revel experience" June 29, 2023 5.0 My role with Estee Lauder is Retail Business analyst for Le Labo brand. Because they use Revel which is unique to any other Estee Lauder brand, my responsibility is also system admin of the Revel software. From my usage perspective, I enjoy that it is self contained and there's not much we cant make it do to support our business needs. Over half of the problems we face actually are not with Revel at all, but the way have we extract data from Revel's server to publish to our master system (SAP) and supporting that integration. This was architected and is maintained by our organization. Pros Revel is very valuable to Le Labo brand because as beauty brand that creates hand blended perfume, we need to track all of the inventory at an ingredient level. From a Retail POS and inventory management perspective, Revel is a shining star. Deployment is easy, just download the app, provision, and as long as you have an internet connection, you're on your way. Cons CRM and eCommerce integration have been challenges for us, but not at the fault of Revel really. Being the large enterprise we are, the other areas of our business are cemented in the platforms that they use already, and thus there is no out of the box integration available for features beyond the core POS/Inventory that we rely on. The path forward would be for our organization to create new custom integrations to match our own internal business requirements. As far as a Revel review, the features that we do use and the support that we receive has been top notch. Reason for choosing Revel Systems Decided by my organization. Review Source DK David K. Owner/GM Restaurants Used the software for: 1-2 years ### "Not a fan" June 15, 2023 1.0 I am not happy with the system. I don't think my training was great, we continue to have issues and I spend too much time on the phone attempting to fix things. Mobile devices and gift cards are still an issue. I have not been able to devote the time needed to fix the discount issues. I have had mixed results Pros Mobile ordertakers. However they are a constant problem and we continue to have issues with them. Cons Difficulty with spitting guest checks. Cause multiple challenges with discounts. Overall discount platform. Difficult to use and not meeting my needs. Gift card have been a consistent problem with much time spent on the phone with support people, but still no resolution. Too many issues overall. Today the credit cards didn't work because of some technical issue in support. They got it fixed and it worked fine for a few hours then it stopped working again. Too many issues that steal too much of my time. the system should be working for me, but instead It seems to make my job harder..... Reason for choosing Revel Systems HW Holdings Corp, Licensor of Le Peep Restaurants chose Revel after reviewing different products. I took there advice. Review Source EC Erin C. owner Supermarkets Used the software for: 2+ years ### "One they get your money, you'll get neither a functional system nor customer service " June 12, 2018 1.0 The customer service is abysmal. Once the sale is made, you are chopped liver and the company really doesn't even seem to care if your system ever gets up and running after that point. Pros I can see exactly what we sold on a certain day. They look impressive so despite the fact that they have low functionality they look really pretty....but, lets be honest....that's mostly the ipad. Cons Notice how it's spelled rEVEL. (it's illiterate evil with an R). Things I though rEVEL would do but it doesn't, problems we have, and why you shouldn't purchase revel for your establishment. 1. When you set up a customer, they are not automatically set up to collect reward points. Your staff have to create a rewards card separately, then link it to the customer. We've had lots of input errors because of this. The customer and reward points numbers are a customers phone number, which means that if they change their phone number you have to change their customer number. Then deactivate their rewards card number. Then create a new rewards card. Then go to the back end and download the entire customer matrix, insert the number of reward points they should have under their new number, then upload all of the data back into the system. Something that you can only do when you are closed for the day. So many things with revel are like this. Something that should be simple is the most cumbersome thing ever. 2. Customers cant fill in their own information on the customer facing display which leads to lots of inputting errors. 3. The only way collected customer emails link into your email program is if you pay a hefty monthly fee (per pos station) for a third party app. 4. If a customer chooses to have their receipt emailed to them, the system does not collect that email and sync it to their customer identification. 5. In Canada here, there are no Province options when filling out customer details so we can't even collect their address properly. 6. Want to send a coupon to your top 50 customers? Good luck There is no report that you can run for that. Tons of data. No way to mine it. Have fun paying a third party to mine your data for you. 7. Want to know who purchased an item on a specific day? Once again, all this data, with no reports to mine it. 8. GLITCHY! Open orders hanging open, customer reward points not being accrued correctly, and weird little things like pop up balloons that slow down transaction time by 5 seconds, customer list not being alphabetical, orders re-opening hours later showing few cents owing on it, lag time between info going up to the cloud and back down to the stations. (a customer wants to exchange something they bought 5 minutes ago? They have to go to the same pos station they bought it at as the sale will not show up on the other stations for hours). Items that we sell by the each suddenly show an inventory of 1.86 units, where did that .14 of a unit go? 9. CUMBERSOME, the procedures for creating gift cards, processing returns, creating a customer, linking that customer to a reward card. All of it is just so damned cumbersome, takes so many taps on the ipad and is not intuitive....even for our millennial cashiers. 10. The sales people flat out lie. I asked really specific functionality questions from our sales person, who flat out lied about the systems capabilities. Then dropped us like a hot potato once he had our money. I spent the next month chasing Revel to make sure that the install happened before we opened. This attitude of sale first, customer service last, follows through. The hubs that they sold us are glitchy and faulty. We complained about them for a full year. Then we got an email offering us their new and improved network hubs. So basically they sold me crap. Knew that they sold me something that didn't work. Then offered a discount on selling the replacement to me. 11. The Customer Management system does very little. Once again, we had to pay a third party to figure out who our top customers were, then go through their profiles one by one to gather their emails to send them all an email to offer them a reward for being a top customer. 12. You can't redeem multiple rewards at once, or process a refund without a customer making a purchase(we sell milk in reusable glass bottles that the customer gets money back when they bring back their bottle, you can't process this if they just come back to return the bottle without making a purchase), or or process two refunds and a reward under the same transaction. So many glitchy things. 13. Someone will reply to this saying there are no open tickets on our account. And this is true. Because the reply to all of these things is that the feature doesn't exist and I should put in a request for a new feature. Which I have done. Repeatedly over the last 3 years. And here we are, still calling revel support asking why if you sell systems in Canada can I not enter a Canadian address in the system. 14. Poorly trained staff. We are a seasonal business and each spring when we open up, we have to have revel support enter some identification numbers on the back end to have their system work with our payment processor monaris (the only one they offer). It always takes several weeks of my calling back and sitting on hold to get this simple thing done. Every time. This is what it's like calling revel every time. I'm sure that there are lots of weird glitchy things with every system out there but revel really appears as though it was built poorly from the outset and has software flaws that can not be changed. One of my managers spends 10-20 hours per week working on fixing revel errors, calling customer service, figuring out how the system works now that there is another update, writing detailed training manuals for our staff to us the system. It's just so time consumptive and terrible. It makes it all the worse that revel folks just repeat the party line and don't actually look for solutions to the system problems. "Fill in a feature request form" It's like they've all drunk the kool-aid and have become automatons controlled by an evil wizard named Revel. Review Source DW Debra W. Office Manager Food & Beverages Used the software for: 2+ years ### "Revel POS system" June 27, 2023 4.0 Same system used for different areas of our business where we had different POS systems in past. Easier for administration, bookeeping, etc. Pros Offers both retail and restaurant versions of software that works for our company, which includes a retail operation (winery & brewery) as well as a separate cafe operation. Cons "CRM" customer management is lacking on the management side; purchase reporting only available for periods of 12 months rather than entire history for customer. Reports auto load prior to dates being entered; spend a lot of time waiting for a report to load to then enter actual period wanted for report.Features removed during updates (no longer have receipt option when comping items; for winery/brewery operations we comp out bottles used for tastings on a daily basis and used these receipts routinely, only to have the feature disappear with an update).Quite expensive for our seasonal business; we need several stations during busy months but have to pay quite a bit even when several are not used during slow months. Review Source AA Angela A. OWNER/MANAGER Restaurants Used the software for: Less than 6 months ### "One of my worst business decisions...." April 30, 2021 2.0 1\. Difficult to set up. I'm nearly set up now and it took me an average of 10 hours a day for 6 or 7 days. 2. Misrepresented themselves as being able to scale down for a small quick service bar with bar tabs. 3. Hold times for support are any where from 20 sec's-1 hour!! Unreliable. 4. Support staff are very nice and try hard to help, but there is some language barrier with every support staff member 24 hours a day. After many phone calls, emails and frustrating nights I finally received confirmation today that they will release me from contract and charge me 45% restocking fee on equipment. IM somewhat satisfied by that. If you have a QSR or a FSR maybe they work....And maybe usually they answer support calls faster. I don't know. I'm just glad I'm out with a minimally painful 1k mistake. Pros Very adaptive if you are FSR. Many ways to get to open tabs. Support team emails articles and/or videos to help after virtually every support call . Support staff are very friendly and patient. Cons SOUNDED good, but they couldn't deliver! Make sure they demonstrate the feature you want to use before purchasing. I spoke to my sales rep for 30-45 minutes and multiple times and still the system did not work as expected! I could not remove the majority of dining options (we are a bar with NO food or table service) I need lots of tabs and good inventory tracking of my liquor, kinda like a night club. The system works for FULL service, QUICK service or retail I guess... Definitely not a bar with no table service. It is VERY difficult to set up!! At first I thought lots of settings = lots of customization. In my case I found it not customizable to my needs. I was calling support 15 times a day for advise and work arounds. In 1 week I waited on hold with support 4 times for 20-25 minutes each call. One time I actually waited for 1 whole HOUR! Thank fully I still had not gone live. I don't like the menu lay out. Personally I think the categories and subcategories take up a LOT of valuable screen space (BIG squares). I thought I could bypass the subcategories, but after purchase found out that I couldn't get necessary reports that way. Modifiers can only add ingredients. I needed cocktails that use less of one ingredient and more of another. Later found out that was not possible. Also 3 year contract?! Wow that's a big commitment! Reason for choosing Revel Systems It APPEARED to have the most useable features (not for me) Difficult ridged system, really only good for FSR or QSR restaurants that don't need quick access to support with any issues. I am happy that in the end they are only charging me a 45% restocking fee for returning and exiting my contract after they sold me a product stating that it had features that it did not. Whatever I'm just happy to have narrowly escaped what i believe would have been another failed POS system. Review Source JC Julie C. Visitor Services Manager Museums and Institutions Used the software for: 2+ years ### "Revel System as Inventory Management " June 23, 2023 4.0 Overall experience is good as we are familiar with the system. Revel support is generally helpful when issues require additional assistance/experience to navigate. Pros POS interface is intuitive and easy to use and easy to train staff to use in everyday sales operations. Cons Revel backend is confusing until one is familiar with abilities. POS interface can prove confusing for processing returns and exchanges of Merchandise. The sales interface can be clunky for processing larger orders. Reason for choosing Revel Systems User Interface and Pricing for the foundation's small business needs. Review Source CH Column H. IT Operations Manager Building Materials Used the software for: Less than 6 months ### "Stay away this program" November 21, 2016 1.0 We are existing Revel System customer but I think our 2 year relationship is going to be an end. Changing a POS system is not simple but we still choose to leave must have our reasons. I just want to share my experiences with everyone who might consider marry to them. 1. We were told from their sale rep the QuickBooks integration will 100% work for Canadian customer because of this reason we signed off the deal, however we don't have a chance to test the integration because it was still under development, we should wait till the launch but we can't wait because we need a new system to support our grow. We did reconfirm the QB compatibility again and again so we don't think there will be a problem. We got everything setup and running, about few months later the QuickBooks Integration finally launched but they told us this feature strictly for US customer only?! This case only escalated to their sales team lead and they refused to go further higher, you have no easy way to reach their upper management team unfortunately we dun have any recording or email for the proof, they only offer a free month to settle the case. They would guarantee you everything at the beginning and once you in everything is just too late, we have learned a lesson. 2. We are not pleased and disappointed on how Revel handle system upgrade, almost every single incident causes us problem and certain level of business impact, we need to bend or change our business model/process to fit these updates. Revel introduce new feature but at the same time take away the old feature immediately, can you imagine how much trouble causing? For example we never had an option call “Credit Limit”, after the latest mandatory POS upgrade on iPad (this is another matter will mention after), we are forced to commit the new changes, we can no longer take "House Account" credit payment until we enable the "Credit Limit" option inside customer, but this is not the major problem, I am so shocking they don't provide a batch upload method, instead we are instructed to make this change inside each customer one by one, we have thousands of customers are on account. This is so ridiculous but why they can't just keep thing simple? 3. The Revel POS consist by two pieces, the frontend (iPad) and the backend (web management). Periodically they roll out major upgrade (notified) or small updates (silence) at the backend and then you must follow their schedule to download and re-install the new iPad App manually during off business hour to match your backend version, otherwise your iPad POS will not function properly 4. They have very slow development, usually the iOS App should be prepared and updated on device before the new iOS launch, but Revel work reversely, they will tell you DO NOT upgrade your iPad iOS Software whenever until they ready. They need to understand you cannot disable system update on iPad, until some point you will get the software update reminder popup crazy everyday on the iPad and you must choose "remind me/install later" to bypass but couple times my staffs by accidently hit the wrong button and fire up the software update, then the till will be out of service until we reach Revel support for fix. I cannot blame on my staffs in this case, Revel have to do something to avoid this to happen. 4. Support - their level 1 support is useless, even level 2 not really helpful, the most words I have heard are "Sorry" or "This is the system design, nothing we can do". I don’t need a sorry. I have a strong feeling their development teams make whatever changes they want without thinking the impacts would brought up to the customers. 5. The most funniest thing is Revel have a Voice of Customer team to hear your feedback, this is cool, they do reach out you to hear your problems or complaints but limited to listen only! They don't follow up anymore, I have one phone conservation and one email both sink into the deep sea, sigh\* Good luck! Review Source Response from Revel Systems November 22, 2016 Hi Column, Thank you for your feedback. I apologize that the experience has been a frustrating one. I will share your input with our leadership and product team. Regards, Sarah, Community Manager, Revel Systems MU Michael U. IT Manager Retail Used the software for: Less than 6 months ### "Only good if your needs are very Basic" April 23, 2018 3.0 Overall Revel is a total letdown and will be replaced by year end with a better system, lots of things we were promised could be done require using their "Open API" which costs more per month than the entire POS system does for 5 stations. We were not told about the API pricing upfront (or that there was even a cost at all, it was pitched like it was included in the regular fee) just that we could use the API to do everything we told them we needed to do, my project manager informed me of the API pricing during our implementation, when I called out the sales rep for never mentioning the additional cost despite repeated conversations about how critical this was she told me "its not my job to tell you the pricing for the API since that's not my department" It is also very difficult to impossible to find and load an order in the dashboard by customer. You have to load the customers orders report, find the customer in the list, click show orders, note the order number, then go to the order history report and then you can click through to the order, why isn't the order number under customers order a hyperlink to take me to the order? They made a systems change to batch process updates to the POS instead of in realtime, we have a custom app that we use for check ins when a customer comes into the store and it adds customers to the revel system so we can link them to a sale and track close rate etc. They used to sync in real time from the dashboard to the stations, after a recent update it takes anywhere from 30-60 minutes for the customers to pull down from the revel dashboard. I have verified they show up on the dashboard instantly as they should, there is just a major delay in syncing back to the iPads now that was not there before the update. Reporting is very weak in certain areas, you can't view profit by anything other than employee which is worthless if you don't have pay rates loaded which we don't since we aren't using that aspect of the system. When we receive inventory in the store, we upload it into the revel dashboard via their excel template this works about 75% of the time, the rest of the time it just silently fails, you will never receive any notice that it failed, where it failed etc. So now before I do any uploads, I do an export of what we have immediately before so when it fails I can compare to the inventory after the partial upload to figure out where the import stopped so I can import the rest. I could keep going but bottom line is if your needs are more than barebones or you are not a restaurant you should look elsewhere for a much better solution. Pros Overall they have a nice POS interface and it is pretty stable. Their pricing is also pretty good for the base system. Cons Functions are hard to find Very much geared towards restaurants, so if you are in another business be prepared to see restaurant specific stuff all over you can't turn off Material changes to the way things work with zero notice Can only see profit margin by employee no P&L type report. Inventory uploads regularly fail with no notice, and no way to tell what was added without doing a manual compare of before and after and trying again with the additional items. Review Source Response from Revel Systems April 30, 2018 Hi Michael, I am truly sorry about your experience and I have shared your feedback with our sales management team, as well as the customer service team. I am confident that once we get we get a bit more info from you, we will be able to come to a resolution in terms of API and reporting. Our customer service team will be happy to follow up on any outstanding issues you have. Regards, Sarah, Customer Advocacy Manager at Revel CM Chris M. Owner Hospitality Used the software for: 2+ years ### "Unreliable " June 24, 2023 2.0 When it works it's great. Waaayyyyy too much down-time and too much difficulty getting back up. Not very reliable. Pros So aggravating. Cons Unreliable. Reason for choosing Revel Systems Offline cc acceptance. And this feature is not intuitive or user friendly. Switched from [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) Looking for an improvement. Review Source JM Jeanne M. Owner Food & Beverages Used the software for: 2+ years ### "Run don't walk AWAY from Revel POS" March 29, 2024 1.0 At the end when we cancelled was the crowning blow when they acted like complete weasels trying to charge us for one store and only cancelling one. . this went on for months. As I said--after dealing with Revel and their horrible customers service I am convinced this company is run out of someone's basement or garage. Run don't walk AWAY from Revel POS as your POS for your business. There are many other much better options out there. Pros Ease of use for staff and ability to implement our own gift cards & loyalty programs. Cons Pretty much everything else was horrible. Reporting, customer service, adding products and modifiers was a nightmare. Getting issues resolved --just getting someone intelligent on the phone was a challenge--half the time I solved the issue myself while waiting for them to try to resolve and figure out something. This was after waiting sometimes an hour for someone to actually pick up after you spent time on hold. All while trying to run your business. Switched from [Lavu](https://www.capterra.com/p/118828/Lavu/) We thought we would be getting improved reporting and better functionality across multi store operations. Review Source EC Emily C. Box Office and Merchandise Manager Retail Used the software for: Less than 6 months ### "Full of Glitches" November 7, 2016 1.0 We've been with Revel for about 8 months now. I am on the phone with customer support weekly, nearly daily. Our initial integration with Quickbooks was not well supported by their staff and eventually I had to just teach myself how to get the system set up and integrated. We have constantly had issues that when I contact customer service they tell me they don't know why it happened and it must be a glitch in the software. My credit card machine broke after 7 months and Revel could not figure out how to fix it so I called the manufacturer and they told me it was a software issue. Revel's solution was to trade in for a new one, rather than try to figure out what the software issue was. The first customer service agent I spoke to did not even have the manual for the pin pad that I was using. Multiple times Revel has stopped speaking to Quickbooks without warning and our data has not been pushed through as it should. I've been told that the exchange feature that is built in to the front end of the system does not actually work and so we should stop using it and do a work around so that our entries into Quickbooks will be correct. My completed invoices have gotten stuck between the Ipad and the back office and the payments have therefore not been received into Quickbooks until I discovered the problem. Revel has multiple times overtaken Quickbooks and changed the vendor information in Quickbooks. After multiple phone calls to customer support for a single issue I've eventually been told that my system is out of date and that's what's causing the problem, but it was never brought up in initial phone calls. In the same vein, there is no indication from Revel that I should update the system. In fact for the last update, the app told me that it was the most up to date, but finally on the back end of Revel there was a warning that I needed to update or my system would be obsolete. In fact I was running the most up to date version of the app, but what needed to be done was to download an entirely new app-that was not made clear in Revel's warning, I just happened to figure it out myself. Furthermore, had I not happened to log into Revel's back end on that particular day, I would not have known that I was required to update. One day the back office stopped sending our daily emailed reports. When I spoke to customer support they told me that it was because the email addresses where the report was sent were separated by commas and not semi-colons. When I mentioned that the commas had been working for 7 months they told me that it was due to an update on their back end that now required semi-colons. When asked how I was supposed to know that and change it I was told that it had been a "known issue" for over a month and that some businesses had a problem and some didn't so they didn't let customers know about the issue. With all the issues I've had, I've never been able to speak to a supervisor or had any kind of conciliatory gesture like a reduced price made for me and in fact had to pay shipping to and from returning my credit card machine. When I speak to customer service about issues related to Quickbooks integration, they are not trained on Quickbooks so generally cannot help me. Overall the system is extremely glitchy and inconsistent. It cannot be counted on to work the same way from day to day. Pros \-When it works it is more robust and better at speaking to Quickbooks than any other POS systems that we've used. Cons There are many, many issues that I can't explain because it works fine one day and not at all the next, with no reason. -Past POS companies have emailed me monthly updates about changes that are coming and information about updating the app or problems that have been discovered. Revel does no such thing. Review Source Response from Revel Systems November 8, 2016 Hi Emily, I'm sorry to hear that you've experienced frustration with the QuickBooks integration. I've looked into your support ticket history and it looks like support has resolved your most recent ticket. Additionally, in reviewing your QuickBooks support history with a QB Support Specialist, it appears that our sync has paused most frequently following deletion or removal of QuickBooks records, which the system references. This would be true with any accounting and point-of-sale integration and we recommend that customers do not delete Revel created accounts or records. In an effort to resolve this, our next release will include an enhancement where Revel and QuickBooks notify each other of deleted records to prevent syncing issues. We send emails alerting customers about coming updates and features and it may be that you've accidentally unsubscribed. I've asked our Client Relations team to reach out to you to resolve any outstanding issues and provide you with additional customer service. Thank you for your feedback. Regards, Sarah, Community Manager, Revel Systems CB Christian B. President/CEO Retail Used the software for: Less than 6 months ### "Skeptical at first..." March 6, 2017 5.0 After months of wrangling with the decision of which system to invest in I cautiously went forward with Revel. 2 terminal system only so if it didn't work out the damages would be minimal. I learned the hard way jumping in with two feet real quick with Clover. (Different business than the one I bought Revel for. The CC processor is really to blame for saying that Clover is a good system for full service restaurants and I'm to blame for not verifying.) That was a disaster. Paying monthly for a pile of stuff I never went live with. Back to Revel. So many negative reviews made me really worried but after so much research, a: it seemed like it was very robust, more than any other cloud based system, something that would be difficult to quickly outgrow, b: relatively cheap entry cost, albeit the most expensive ongoing costs (more on that later), and c: every system turns out to have overwhelming negative reviews by my count. After reading all the reviews 2 things stuck out to me. One, I was real concerned about the support teams. It was such a common theme amongst so many review sites. Two, I sensed a bit of naivete on many of the negative reviews. After reading between the lines I figured this was a very complex system and one would have to put forth a lot of effort to get it set up and working well for your business. It does not plug and play. It could be but you would be barely scratching the surface of what it is capable of. The lack of support made it seem like someone with little experience with computers and or POS systems should stay far away. We have been live for over a month and I felt compelled to get on here and tell about my experience. Completely exceeded my expectations. To be clear, it has been a challenge getting it all where it is now. We went live 16 days after it arrived in the mail. That's not enough time. My own fault for dragging my feet. Give yourself 30 days. That would be a nice luxury. Plan on adapting it to your business. This system is designed for such a broad spectrum of businesses so don't expect it to be perfect just for you. That will take time. We have so much more tweaking and customizing ahead. Recipe builds, ingredient unit and cost data etc. You will only get out what you put in. The support that comes with the system combined with the fact that you get lifetime updates as the system is improved and having features added makes the monthly cost worth it to me. Thanks to an agent of NY for giving me all the information I needed without any of the typical sales pressures. I will be adding the self serve kiosk sometime this month. Can't wait to bring that exciting feature to our customers. Pros Basic programming is relatively easy, uploading large amounts of items via excel spreadsheet was great. The support has been awesome! We have made a few mistakes on our end and they have gotten us back on track, plus quickly been able to guide us through some more complex feature programming. No issues have gone unresolved and none have gone into the 2nd day. No issues have been in any way critical or serious either. Cons Even though our system is 100% hardwired it still requires an access point that is wireless. I don't like the potential issues with wireless. A few days ago one of the terminals was having a spotty connection issue. Review Source MM Matt M. CEO Retail Used the software for: 6-12 months ### "Total Disappoinment" October 31, 2017 2.0 I'd stay away from this system and this company. I'm a small business owner and I've spent more time trying to get Revel to fix their POS (point of sale) than I have running my own business. I will soon cut my losses and find an alternative solution. I promise, this company will drive you to extreme frustration. Finally, I recommend paying a little extra for a better Poiny of Sale system, you will find it's cheaper in the long run than trying to use Revel. Pros Very Powerful Database for retail store once you have all your prices and inventory entered. The POS is easy to use after (only after) set up. Cons 1\. Despite previous positive reviews for customer service, they are terrible! They are great for explaining how to use the product, they are terrible for fixing their own product! 2. ALSO, DO NOT USE FOR E-COMMERCE! The web order feature (e-commerce) is useless and looks even worse. Prepare to explain your problem repeatedly when using support. You will be transferred from one tier of support to the next. There's at least 3 tiers of support and they don't provide passdown info between support tiers. I tried the web order function, paid for it and found the shipping feature was flawed right before I took the website live. After 3-4 weeks of constantly repeating myself (explaining the problem) they said the problem would be fixed with the next update. They agreed to refund me for 1 month of the web order subscription. A few weeks later I called to check on the refund, I found out I was still enrolled and the promised refund has changed to a credit for a future month of the web order subscription. 3. Finally, Revel uses TLS 1.0 protocol. My credit card processor deemed this obsolete, and is going to charge me a monthly fee until they update the program. Or, I can complete a risk mitigation questionnaire and the fees will be waived as long as the program is updated by June 2018. The questions on the form are far beyond my computer/programming knowledge so I have to request support from Revel. I'm now at tier 2, explained my problem twice and still don't have any help. 4. If you are buying an existing business that uses Revel, you cannot transfer info from one revel account to another. They may tell you it can be done, I assure you they do not have the means to do it. You will find yourself starting over from scratch. As a small business, this setback was extremely costly in terms of man hours required to restart. Review Source MJ Margaret J. Minister of the Interior/COO Health, Wellness and Fitness Used the software for: 2+ years ### "No Customer Service Department only a Customer Retention Department!" May 25, 2017 1.0 Sorely disappointed in this millenial run company. No sense of understanding of customer loyalty. When I showed up in person at their offices in San Francisco, it was lunch time and the elevators were a turnstile of delivery people bringing in "take out" food to the office. I was treated very poorly when met by the Director of Sales who tried to just pawn off my issue "until Monday". Here were are suffering from a massive company wide fiasco costing us many man hours and challenges serving our customers when these guys are just sitting around enjoying their venture capital take outs for lunch. Kinda hard to take when you're working your ass off 3 states away with no breaks and no one will even respond/acknowledge the massive mistake made by their company. We were finally told today that they do not even have a customer service/care department...only a customer retention department that they self described as the department for customers considering leaving. YES, we said...that's who we need to talk to (still at 5pm...no contact for this mysterious department provided). Creating an exit plan...Such a bummer. Had such high hopes for this product. Too bad the people behind the scenes totally stink. Pros Syncs for us seamlessly with Quickbooks online Can handle large inventory Lots of options for discounts and sales and alternative pricing and grouping Love putting the orders together on on iPad and closing it out at the register on another. Cons Terrible, horrible, god awful customer service. The tech people are great at helping do a lot of things by phone; however when we did an update after a big fiasco with trying to resync iPads to printers and iPads to swipers, etc, we find out that our scale that we purchased through Revel for more cost when it was only worth less, we were told is no longer supported...this only 2 years after purchase. Sadly, we are so immersed in their system at present that we will have to purchase the new scale that they are supporting. We received zero notification that they were discontinuing the scale. The scale is a massive factor in our use of revel as 2/3 of our inventory is measured by grams. We have received run around after run around by phone, by email AND...even when I showed up at their office in San Francisco. Review Source AR Alex R. President Hospitality Used the software for: Less than 6 months ### "Do Not Go With Revel PoS " April 22, 2022 1.0 Terrible experience with all teams involved. The person that was supposed to be handling our case was rude and extremely inattentive We didn’t even get to start using the system because it was not delivering what we asked for. Pros Nothing All I can say is that the package looks nice but there’s nothing useful in the package but a pack of lies. Cons The sales process is extremely misleading and they will tell you anything you want to hear but delivery will fall very short During the process of selecting a point-of-sale system be interviewed several software companies including Revel In this process the sales person promises that their point of sale is capable of the options we were looking for and in the process of discovery after we made payments and purchased equipment and software we realized that it was not true In particular we wanted to use a kitchen display system that had the capability of firing courses and this was not the case Later when we told them that this is not functioning properly they recommended that we use printers instead We told them the reason why we made the switch to your company was to use kitchen display and avoid printers all together Sadly they refuse to acknowledge even though all the technicians that we spoke to clearly admitted that this function is not currently functional in the way it should be I would strongly advise not to use the system as they are extremely misleading in the process of delivering their sale and product We never even started using the system as the system was not capable of delivering what we were promised to. So we lost all the initial investment into it and no recourse. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/) Reason for choosing Revel Systems We didn’t chose revel ultimately We made the choice initially because they made false promises Switched from [TouchBistro](https://www.capterra.com/p/140677/TouchBistro/) Because they offered what we needed Review Source VR Verified Reviewer Secretary Restaurants Used the software for: 2+ years ### "Revel POS Systems for Restaurants" December 15, 2023 1.0 Revel kept deducting fees from our checking account for 2 months AFTER we closed our business! We informed them in advance of the sale of our business so that there were no surprises. We are a small mom & pop business and needed those funds. The new \[sensitive content hidden\] did not like the Revel system at all and went to Toast POS instead. We have been unable to be reimbursed for the months that we were closed and \[sensitive content hidden\] who processes the credit cards has ignored our requests. He has made plenty of money from us and yet continued to deduct money out of our account. Pros Not much. Poor customer service and follow up. Cons Difficult training the staff all the nuisances in learning the system. Managers also had a difficult time with the reports. Reason for choosing Revel Systems Unfortunately, we believed the sales rep. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) We had hoped to find a POS company with integrity, great customer service and a good solid system for our business. Review Source GR Guy R. Chef-Owner Food & Beverages Used the software for: 6-12 months ### "A great system for our needs and wonderful sales and implementation team! " June 15, 2023 5.0 I have a hodgepodge of software doing different things and using different printers...Revel Up has integrated all my systems into one system and one set of printers Pros Having detailed and well-thought-out software with lots of controls and options has made our business run much better. Cons I can't close out and email an invoice from the POS system...It lists payment as "deposit " instead of paid. Reason for choosing Revel Systems The customer service I received from the sales team was amazing. They knew the need for a small deli, caterer, cafe, and grocery store before I did. They explained how they could answer all my questions and meet all my needs. Review Source CK Clayton K. CFO Restaurants Used the software for: 2+ years ### "Great system for multiple locations" June 23, 2023 4.0 Revel has allowed us to centralize the reporting of sales, inventory usage, time keeping, etc. Overall, it is a solid POS system. Pros The backend reporting and ability to view multiple locations from one place. Cons The online ordering and loyalty systems are not good. Reason for choosing Revel Systems We chose Revel due to the centralized reporting. Review Source jH judy H. owner Hospitality Used the software for: 2+ years ### "Keep your needs basic and it will be great" July 11, 2023 3.0 it has been a good first 7 years until we had to change to Adyen and installed online ordering, qr ordering Pros when the internet goes down Revel continues on for a couple of days with cash payments Cons its has become less service friendly now that all calls go to overseas and seems to be more tech orientated than customer user orientated Reason for choosing Revel Systems at the time it was a strong product that allowed for offline sales with a dodgy internet connection. now i am not so sure. 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