# Page 5 | Revel Systems Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Revel Systems the right Restaurant POS solution for you? Explore 323 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135040/Revel-iPad-POS/reviews --- Revel Systems 3.6 (323) [View alternatives](https://www.capterra.com/p/135040/Revel-iPad-POS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Revel Systems ## Showing most helpful reviews Showing 101-125 of 323 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KT Kim T. President Retail Used the software for: 6-12 months ### "An affordable POS system" July 18, 2017 4.0 Our speed of checking out a customer has more than quadrupled over our old Quickbooks system. The customers are much happier. Pros Revel is responsive to our concerns, and has made changes based on our suggestions. Checkout of a customer is very rapid. Cons It was originally developed for the bar/restaurant industry. We are a garden center. Some of the features are not well suited to that. Reports could be easier to customize to our needs. The thing we like the least is the inability to see the open account customers open balance from the back office. Review Source Response from Revel Systems July 24, 2017 Hi Kim, What a nice review! Thank you for posting to Capterra and for sharing your feedback. I appreciate your input as a retail customer - we are working very hard on our retail capability this year so I am sure you will see some great features with our next software release. Thank you, again! Cheers, Sarah, Community Manager at Revel CP CHINTAN P. chef Restaurants Used the software for: 2+ years ### "Can be far more better" May 5, 2020 3.0 The experience have been satisfactory. Felt it had lot of potential but not living up to it. If they become more customer focused and approach it might work for them. Pros Its functions at the time we bought were nice and feel we can do a lot of things if they approached it with more commitment. It was way ahead of competitors when it launched. Cons One of the biggest complaint is customer support and feel its a big let down. Also over period of time feel their product is not changing according to Industry Needs. Review Source JK Joseph K. Managing Partner Entertainment Used the software for: 2+ years ### "A solid system that works for me...." January 4, 2018 5.0 Overall I'm very happy with the product. Pros Great customer service techs, they are knowledgable and someone is always available. Easy to update products, expandability, gift card applications a good feature, and the reporting is excellent. Probably the best feature. It really helps with budgeting and menu decisions. Cons I found the inventory system to be lacking. It is very hard to set up and very time consuming. It would be nice for new customers to have the option of Revel entering all of their products and not just trying to transfer from a spreadsheet. There were many mistakes and I wound up having to create the entire product page myself. Review Source MD Michael D. Owner Restaurants Used the software for: 2+ years ### "Garbage hardware" June 29, 2018 1.0 Pros Offline mode...that's about it. The system in general is overly complicated and difficult to navigate. Cons They provide garbage hardware with very short warranty periods. Come on...a credit card machine that's designed to fail after 1 year with light use? And then you force merchants to pay for another one? Big time scam. We do not recommend Revel and are switching to another brand immediately once the contract is up. Review Source SW Shan W. GM Restaurants Used the software for: Less than 6 months ### "A disaster from start to finish" March 8, 2017 1.0 In theory, it should be great. But this system loses orders, loses discounts, moves voids from one ticket to another, loses payments, combines checks that have been split, splits checks that have been merged...I could go on and on. All the functionality in the world doesn't matter when a POS can't handle the basics. By far the worst experience I've ever had with a POS. It's cost me thousands of dollars in lost customers, lost credit card payments, money that I've spent paying my bookkeeper and other staff to straighten out all the issues, food that I've had to comp because orders were lost, etc. I've receive a total of $ in compensation from Revel. I've been stuck with this useless system for five months and cannot wait for the day I'm done with it. Pros What it can do in theory Cons The reality of how it actually works. The cost. Tech support. Customer support. Losing customers because of POS mishaps. Review Source Response from Revel Systems March 21, 2017 Hi Shan, I am really sorry to hear that you have experienced so much frustration. I have taken a look at your ticket history and I can see what the source is here. Software updates are consistent across all iPad based POS software. Most clients never hit a bug, so we're very sorry to see you were hit by one or more in a row. This is not standard and we can assure you we're working to improve testing and our overall quality with each release. I can see that you are now working with a senior agent and that things apprear to be moving in the right direction. Again, we apologize and appreciate your patience in working with us. Regards, Sarah, Community Manager, Revel DB David B. IT Manager Information Technology and Services Used the software for: Less than 6 months ### "Revel = Overpriced, dishonest and corrupt." January 16, 2023 3.0 Its terrible that a company can operate in this day and age with such dishonesty - from hiding costs, failing to supply agreements yet embedding them in a url link in the fine print to obscure it, Order forms that order monthly subscriptions then you find out it has a three year term that was never disclosed, sales men that tell you to contact their providers of equipment to get a price, sales men that lie and wont stand by their own word. Then you have the 15k cancellation fee for the 3 year contract you were never advised you had. Customer service teams that don't communicate and pass you off to each other to further yet obscure you from getting any value. A disgraceful company, shame the software is ok, they are now just a greedy corporation with no appreciation or view of their customers. With this company they customer is always wrong and they will tell you so. Overpriced dishonest and corrupt. Pros Back End Management software is good. Nice use of iPad. Cons Un-Intuitive setup. Most expensive iPad POS software in the market does not provide value for money. Reason for choosing Revel Systems Was directed to from a previous revel user in our management team. Review Source JB Justin B. Manager Retail Used the software for: Less than 6 months ### "Misleading Sales Pitch" November 18, 2016 1.0 Horrible experience! If you are considering Revel for QuickBooks Online integration beware of false advertising. While receiving the sales pitch for the product, I was assured that complete integration was available. I specifically asked about house accounts and transferring account info to QuickBooks. Everything was great I was told! We work closely with QuickBooks for complete integration. Blah Blah Blah! Upon receiving the system and starting my training(which took a week after I had everything setup). The trainer was confused saying those features would be implemented later down the road. That's not what you offered me before I bought this! A couple of other minor issues with setup and functionally(all of which were confirmed working over the phone with the sale rep). I promptly asked for a refund. I was then told, since I didn't have those specific requests for features in writing that I would have to pay a fee of for a refund. I only spoke with the rep over the phone. Why would I have emailed the questions, when I just could ask the sales person? My word vs. their word is the only explanation I got. After numerous calls and messages(all unanswered). Two full weeks after notifying Revel I wanted to cancel. I was emailed saying I was going to be out close to $ for canceling. The extra cost was for nonrefundable charges. Buyers beware, make sure you have everything in email form so it can be traced. If your Sales team are selling features that don't exist, the customers shouldn't have to pay. Never Again! Pros Came in a pretty box Cons Doesn't work as advertised! Review Source VH Val H. Owner Restaurants Used the software for: 2+ years ### "Regretted it right off the bat" July 2, 2018 1.0 Stay away! This is not a system for beginners. There are a lot better systems out there, keep looking. We are switching to Cake but also considered Square. Pros Offline mode... that's it. Its requiring me to say more but there really isn't anything else good to say and I've been a customer for 3 years. Cons Customer service is terrible. Hours on the phone trying to fix hardware issues. The back end is extremely confusing and difficult to program and navigate. They are unwilling to help with this part so it's all on you. I'm too busy running a restaurant to be a computer programmer. And don't buy the app...it doesn't work at all. Review Source MA Mohammed A. Owner Food & Beverages Used the software for: 2+ years ### "Average system with disastrous relationship management staff" July 11, 2018 3.0 Pros I liked the idea that it worked in iPad with KDS, reporting and QSR menu building options. I though it was good until I tried the alternatives. Cons Poor and complicated customers database Too many dropped connections between POS and KDS Poor inventory management Complicated app update process After using the system for 5 years I decided to cancel my subscription, they lock my account and didn't respond on time and asked me to pay an additional month ( because of their late reply) to get access to export my old reports, so be cautioned if you are using it now or planning to use it. Review Source LM Lindsay M. Retail Manager Retail Used the software for: 1-2 years ### "Great customer service" April 11, 2018 5.0 Pros Once you get the hang of it, everything is very easy to navigate. Also customer support is great every time. Cons It would be nice if you could actually go in and delete an item, class, etc. and reenter it rather than making it inactive Review Source Response from Revel Systems April 19, 2018 Hi Lindsay, Thank you so much for the 5-stars all around! Happy to hear that Revel is working well for your store. In terms of the inactive product issue, I am happy to share your feedback with our product developers. From a technical standpoint, our product engineers would not want to ever delete any data as it is historical -- doing that would impact your historical data and would have a negative impact on your reporting. That said, I know that our product team is working on a way to make the inactive products less in the way. Thank you again for sharing your feedback on Software Advice! Cheers, Sarah, Customer Advocacy Manager at Revel GS Greg S. President Restaurants Used the software for: 1-2 years ### "Worst POS system I have ever used - removed after install - review long overdue" February 21, 2018 1.0 We are a successful multi-unit restaurant group that operates restaurants in the San Francisco Bay Area Pros This system is for QSR counter service - NOT full service restaurants. WAY better systems than Revel Cons NOT meant for full service restaurants. This was literally one of the worst business mistakes I have ever made. Without a doubt the worst customer service I have ever experienced. The system is not designed for full service restaurants, has connectivity issues and frequently crashed. Review Source Response from Revel Systems February 22, 2018 Hi Greg, Thank you for taking the time to share your feedback. I have checked our records and it looks like you were a customer nearly 2 years ago. I hope we have made some strides in our restaurant capability and network stability since then and I do apologize that we were not able to meet and exceed your expectations. Regards, Sarah at Revel MR Michael R. General Manager Restaurants Used the software for: 1-2 years ### "Easy transition, easy to use, easy to modify. " June 19, 2017 5.0 Easier tracking of everything I need, easier to modify and easier to teach to the end user. Pros Everything I need all in one package, the back end reporting is spectacular and I can monitor and adjust from anywhere. Cons Sometimes the support is hard to understand. With a business open as many hours as I am, updating the system can be a chore, and require a over night shift to accomplish. Review Source Response from Revel Systems July 5, 2017 Hello Michael, Thank you for the high rating! Your feedback is much appreciated. I do understand that having to be closed for updating the POS can be challenging. You are able to remotely push changes to the POS. However, for updates to the Revel application, the iPads do need to power down and restart like most web-based applications. Ultimately, your POS is more secure because of it! Thank you again for the review! Cheers, Sarah, Community Manager at Revel PM Philip M. Facilities Manager Restaurants Used the software for: 2+ years ### "Okay system" July 28, 2018 5.0 Had to downgrade 30+iPads once because a version released had to be taken off. Not a fun time. Pros Lots of things you can do with it. The modifier system is good, table options are fine, reporting system is fairly detailed. Cons Constant updates that aren’t fully optimized. Newer updates require newer iPads - we have about 50 older iPads from 4 years ago that need to be replaced. Clearly this system was designed for obselecense vs. Other POS systems. Updates always get confusing because the UI will change drastically and finding a certain function you’re used to by muscle memory will get frustrating. Review Source KB Krika B. Owner Used the software for: Less than 6 months ### "Not for salon use" June 26, 2016 3.0 Had trouble from the start wrong equipment and printer sent . Now the program does not like what I was told . Can even get my appointments when clients make them. I have dealt endless hours with support I probably have deleted and re added the software over 25 times . Called in over 75 times . Rebooted over 35 times . Spoke with customer support over 75 hours . Some seem like they know it's not functional for a salon but nothing they can do . It's sad . But I figure I'm gonna have to leave cause being a single operation an an people make appts online and I don't even know is the worst and then you got to refresh and then still the client is not on the calendar . Pros I just like apple products and customers like the seamless integration with checking out . So this has nothing to do with software. Cons Limited and useless for a salon. Clients make an appointment and can only add one service. So when they come in they are like I wanted to add other stuff but couldn't . I do not get a confirmation when a client has scheduled an appointment online . The system is set up for food service / dining . Calendar system is the worst . Review Source Response from Revel Systems July 1, 2016 Hello Krika, Thank you for your review and feedback. I am sorry to hear that you're having issues with your system and I ensured that one of our Client Relations team has reached out to you. I hope that we can get things working more smoothly for your salon. Regards, Sarah M., Community Manager, Revel Systems WJ Ward J. Owner Entertainment Used the software for: ### "Sold a bill of goods that just didn't pan out." October 11, 2018 2.0 Pros Fast, easy-to-use POS interface. I like Apple products so that was a bonus that they use Apple branded iPads. Cons Revel is a decent product backed back some terrible customer service. The on boarding process, done remotely, is not robust enough and as a result you are left unable to use most of the features without paying for ongoing account support. Most importantly, I was sold on the idea that Revel had total and complete integration with Quickbooks, which is NOT the case. The integration creates a total mess in Quickbooks, and employee hours can only be ported over to Quickbooks in whole numbers and no overtime. The sales team was, for the most part, unresponsive after the sale was made. Extra equipment was sent and billed to us that we did not order. Revel is extremely expensive compared to the competition. I would not purchase this product again. Review Source Response from Revel Systems October 15, 2018 Ward, thank you for the feedback—we're sorry that we let you down. We've been in touch on other platforms and with you directly, but please let us know if there's anything we can do to help. Thanks, Holden MA Murat A. Manager Restaurants Used the software for: 2+ years ### "Complete POS in one small app with a lot of reporting options behind. " September 10, 2018 5.0 I would love to have custom reports ie; Between given dates how many green salad was sold? Pros Reporting functions. There is a lot of reports that we can check the data that has been processed. Cons Even though whenever i call i reach very knowledgable rep. If a person is not into tech stuff (like me ;) ) its very difficult to apply all those to the pos to fix something. Review Source Response from Revel Systems September 17, 2018 Murat, thanks so much for the kind feedback! We really appreciate it—we're always trying to find ways to improve our product, and the users like you who are pushing our platform to its limits are invaluable to that process. Best, Holden at Revel CK Charley K. Franchise Operations Manager Restaurants Used the software for: 2+ years ### "Overall worth the sticker shock" October 16, 2017 5.0 Increased visibility of individual establishment performance through cloud-based control panel and reporting. Pros It is reliable. That is the name of the game in a retail and restaurant service environment. It just needs to work day in, day out. Revel has been a lot more reliable than the 2 other point-of-sales we have used in the past. Cons The price. The initial equipment is expensive and the subscription is expensive. Again, it's worth it though. Review Source Response from Revel Systems October 27, 2017 Hi Charley, Thank you so much for the great feedback! Glad to hear you are a happy customer :) Cheers, Sarah at Revel JB Joshua B. General Manager Restaurants Used the software for: 2+ years ### "Revel Systems are intuitive, easy to use, and supported by a relatively flexible customer service team." October 27, 2017 4.0 Pros I like the intuitive functionality and the breadth of options for a point-of-sale system. While it is not necessarily the most chain-friendly system, it is flexible enough and would probably be ideal for an independent company. Cons It is not as adaptable for very specific systems (like for a chain restaurant), and sometimes the customer service is contracted out to people who are not primary English speakers, which makes it more difficult to resolve problems (though their expertise is sufficient and oftentimes very good). Review Source JD James D. Director Restaurants Used the software for: 1-2 years ### "Everything was absolutely excellent!" April 14, 2017 5.0 It's a huge undertaking when transitioning a restaurant from writing orders on paper tickets to the most advanced POS system. We were up to the challenge and so was Revel. Taking orders couldn't be easier. Revel saves the restaurant a lot of time and time is money. Pros The absolute best feature has to be the Ingredient Inventory. We have some fantastic recipes and this handy feature combines with our order management. We never run out of ingredients now that we have a Revel POS. Cons I feel like it needs just a little tighter Quickbooks integration. Review Source OR Omar R. Owner Restaurants Used the software for: Less than 6 months ### "covers all my needs" July 27, 2018 5.0 i love the system overall, it would be nice for it to be tuned for my countrys laws a bit more as it is already being sold here ... Pros \* Has most of the functionalities i need out of the box \* Relatively short learning curve \* Customer support in very attentive and readily available \* Rich features Cons \* local re-seller falls short \* lacking the country and language localization \* it was made with the U.S payment engine support in mind, it dose not cater for some of our local payment needs \* there is no service catalog, every time i need a service i have to call a sales rep and see if i have it or not, and if i dont the costing structure is based on the re-seller \* the reporting engine is also tuned for the U.S modules, some of them are completely useless for us in saudi arabia \* out of the box integration with xero accounting system was a hassle, no list showing what are the available integrations, need to call the sales rep again ;) \* no place to show what are the configurations that are handled by the support, i have to go and fiddle with the settings untill i dont find what i want and i call the support just to find that they have a settings for it that is hidden from local admins. \* Review Source AG Alex G. CIO Restaurants Used the software for: 1-2 years ### "Revel, the Xero of POS; Beautiful software, outstanding customer support." September 13, 2017 5.0 Our business has 8 locations under the Cobb & Co. brand name. We are TSR, multi location, and have future plans for up to 20-30stores in the next 4 years. Confident that we can grow with Revel. Pros Revel's use of real estate and easy-to-learn interface is second to none. Revel support structure, 24/7 with escalation to Tier 1>2>3. Cons Little bit spenny. They're just lucky it's so damn good. Would like to see some integrations with reservations software for restaurants. Other than that, Revel is choosing some good partners. Review Source Response from Revel Systems September 25, 2017 Hi Alex, Thank you so much for all of the stars! And the feedback. I would love to get your feedback in further detail. I will reach out to you directly via email. So glad to hear you will be growing with us! Cheers, Sarah at Revel JJ Jennifer J. Business and Technology Manager Airlines/Aviation Used the software for: 6-12 months ### "Wrong decision" February 24, 2017 2.0 Just over a year ago we decided to move our POS system from Quickbooks POS to Revel POS and we have never stopped regretting that decision. The support is horrible, standard features that should always be available in POS are always "coming with the next update", the updates cause more problems than they fix, and the whole system is geared toward restaurants which is not at all what we do. Pros In theory, it would be awesome, but we needed reality and it's miserable. Cons Standard features are missing, support is rude and one of our tech guy spends 70 percent of his day on the phone with support trying to get help which takes days or weeks (or never) to resolve. The networks (emphasis on the plural) we had to set up to make this work were ridiculous. Each individual POS terminal requires it's own network with 4 appliances which is really messy and seems redundant, but it doesn't work any other way. Review Source ZW Zahid W. Buyer Chemicals Used the software for: Less than 6 months ### "work with Revel systems" April 25, 2023 5.0 overall experience is good but many ways to improve here.. Pros Revel Systems is known for its extensive range of features designed to cater to the diverse needs of businesses.impactful feature of Revel system is mentioning belowCustomization options: Revel Systems is highly customizable and can be configured to meet the specific needs of businesses across different industries. Cons below are the some features which need to be improved..1. improved customer support 2. Enhance product features 3. Enhance user experience 4. expand marketing effort: improving marketing effort would help to attract and retain more costumers. Review Source KN Kennis N. IT OFFICER Retail Used the software for: 1-2 years ### "Lovely system I would recommend to anyone in retail business " September 23, 2021 4.0 Revel has improved our efficiency and production. I'd like to say, customer relationship has improved on their part. Pros Beautiful user interface, with options to customize to meet and fit your individual business needs. You get option of seeing your open invoices and payments displayed. I love the "ALWAYS ON MODE" that gives access for business to go on if system loses internet connection. Cons i know this system wasn't designed custom made to a particular individual, so it has its flaws, a little glitch now and then, and the system freezing,. Review Source mM mars M. General Manager Retail Used the software for: 1-2 years ### "Revel is a really strong platform that does many things well, but is clearly designed for the fast/casual market" July 12, 2018 5.0 Revel is so close to being really great, I just wish it had a little more focus placed on the retail environment. Pros It is the only tablet-based POS system that has a robust inventory system. Lots of reporting options. clear desire for cost/expense tracking built in. For small issues, the support team is very responsive, particularly if you call on the phone. Cons The inventory functionality seems better for high quantity but low sku count businesses, we have a low quantity but high sku count business and its weaknesses show through in our environment. The App keeps taking simple tasks and when it is "upgraded" there just seem to be more button presses added. Review Source Similar Products Featured