# Revel Systems Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Revel Systems Software - reviews, pricing plans, popular comparisons to other Restaurant POS products and more.

Source: https://www.capterra.com/p/135040/Revel-iPad-POS

---

# 

 Revel Systems Software Review 2026: Features, Integrations, Pros & Cons

Last updated on June 3, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Revel Systems

## What is Revel Systems?

Revel Systems is a robust point of sale (POS) and business management platform designed to maximize security, stability, ease-of-use, and service delivery. Revel's POS leverages a quick, intuitive iOS-based POS platform. A scalable solution, Revel can meet the needs of independent restaurants with multiple terminals and 2+ locations, small, midsize, and large chains. Committed to our clients' success, our team stays with you through every step in your journey, from implementation to expansion.

## What is Revel Systems used for?

[Restaurant POS](https://www.capterra.com/restaurant-pos-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/)[iPad POS](https://www.capterra.com/ipad-pos-software/)

Top alternative

Featured

Overall rating

Based on 323 user reviews

Reviews sentiment

Positive

65%

Neutral

10%

Negative

25%

Pros & cons

Intuitive and simple operation

Extensive system personalization options

Frequent technical glitches and downtime

Unreliable order and payment processing

### Starting price

Free trial available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Revel Systems?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://revelsystems.com&name=Revel Systems)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Revel Systems

3.6 (323)

VS.

[3.8 (722)](https://www.capterra.com/p/152638/Epos-Now/reviews/)

Starting Price

Contact vendor

Starting Price

$349

Flat Rate, One Time

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.7 (321)

Ease Of Use

3.8 (3,006)

Value For Money

3.3 (252)

Value For Money

3.6 (2,242)

Customer Service

3.4 (293)

Customer Service

3.6 (1,946)

## Revel Systems alternatives

[4.6 (367)](https://www.capterra.com/p/180087/Boulevard/reviews/)

Starting price

$176.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.1 (553)](https://www.capterra.com/p/136301/Toast-POS/reviews/)

Starting price

$69.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

79%

of reviewers

rated it above 4 stars

[4.2 (1,312)](https://www.capterra.com/p/135618/Odoo/reviews/)

Starting price

$31.10

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

Highest Rated

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

[4.6 (3,032)](https://www.capterra.com/p/275802/Square-Point-of-Sale/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

[View all alternatives](https://www.capterra.com/p/135040/Revel-iPad-POS/alternatives/)

## FAQs about Revel Systems

Overview

### What problems does Revel Systems solve?

Revel Systems solves slow staff onboarding, rigid POS workflows, and limited visibility into sales, inventory, labor, and menu updates by giving restaurants, retailers, and multi-location operators an easy-to-learn, customizable, cloud-based POS with remote backend access. Owners, managers, and frontline staff benefit from faster training, simpler daily transactions, and quicker operational decisions.

Answer based on 141 reviews

Overview

### Which roles and teams benefit most from Revel Systems?

Revel Systems is most used by business owners, presidents, and franchise operators who need centralized control over point-of-sale, inventory, and multi-location performance. General managers, operations leaders, and office managers rely on it for staff oversight, reporting, and daily workflows, while IT and finance teams support system administration, integrations, and transaction accuracy.

Answer based on 316 reviews

Overview

### What company size and industries is Revel Systems built for?

Revel Systems is used primarily by small businesses, which make up 95% of reviewers, especially in Restaurants at 41%. It also serves Retail at 23% and Food & Beverages at 8%, with limited adoption among midsize businesses at 4% and enterprises at 1% across multiple global markets.

Answer based on 323 reviews

Features and Usability

### What are the key features of Revel Systems?

Revel Systems includes core POS tools for restaurants and retail, with mobile iPad checkout, inventory management, order management, and payment processing. Reviewers often highlight differentiators such as customizable reporting, table management, loyalty and gift card programs, plus QuickBooks accounting integration and offline transaction support through Always On Mode.

Answer based on 165 reviews

Overview

### Is Revel Systems good for restaurants?

Revel Systems works well for many restaurants, especially cafes, quick service, and mixed retail-food operations, but full-service teams report tradeoffs. Restaurant owners often like table management, modifiers, kiosks, and reporting, while some struggle with split checks, tip workflows, kitchen ticket reliability, updates, and support during busy service periods.

Answer based on 53 reviews

Integrations

### Which third-party tools and platforms does Revel Systems integrate with?

Revel Systems integrates with Xero, Deputy, DoorDash for Merchants, Shopify, Adobe Commerce, QuickBooks Online Advanced, and X-Cart. Reviewer mentions confirm accounting, scheduling, and delivery connections, while catalog listings add ecommerce and finance platforms. Xero appears most often in user feedback, alongside Deputy and DoorDash for Merchants.

Answer based on 29 reviews

Getting Started and Support

### How easy is it to onboard and train a team on Revel Systems?

Revel Systems offers in-person training, live online sessions, and documentation. Frontline staff, such as servers and new associates, often learn the POS quickly with minimal training. Admins and managers usually need more time for setup, inventory, recipes, and backend configuration, and reviewers say support quality can make onboarding easier or slower.

Answer based on 47 reviews

Getting Started and Support

### What customer support options does Revel Systems offer, and how do users rate the experience?

Revel Systems offers email/help desk, FAQ/forum, phone support, 24/7 live representatives, and chat. User experience with support is mixed: many describe fast, patient help, quick issue resolution, and useful guidance, while others report inconsistent expertise, long waits, repeated transfers, and frustration when complex problems or updates take longer to resolve.

Answer based on 165 reviews

Sales process

### Is Revel Systems misleading during the sales process?

Revel Systems creates concerns during the sales process for many buyers because promised features do not always match setup or daily use. Small businesses and retailers often mention unclear pricing, add-on fees, and gaps between demos, integrations, and real workflows, though some teams still value the reporting, flexibility, and broad feature set.

Answer based on 62 reviews

## Pros and Cons

Intuitive and simple operation

85% positive reviews out of 39

Most reviewers find ease of use valuable, highlighting straightforward navigation and minimal learning curve for users.

Frequent technical glitches and downtime

87% negative reviews out of 52

Most reviewers indicate bugs and issues disrupt operations, mentioning instability, unresolved errors, and unreliable technical support.

Extensive system personalization options

81% positive reviews out of 37

Most reviewers appreciate customization, noting flexible menus, adaptable features, and tailored configurations for business needs.

Matt W

President, 2 - 10 employees.

"You can have modifiers for modifiers. Once you get the hang of it, their menu system is probably the best."

Unreliable order and payment processing

91% negative reviews out of 35

Most reviewers report order and payment issues, including lost transactions, split check errors, and difficult mistake corrections.

Efficient staff onboarding process

90% positive reviews out of 30

Most reviewers describe staff training as straightforward, with intuitive interfaces enabling quick employee onboarding.

Unexpected and high recurring costs

83% negative reviews out of 29

Most reviewers report fees as excessive, citing surprise charges, costly add-ons, and ongoing billing frustrations.

Tim B

Owner, 11 - 50 employees.

"We're already paying $6,000 annually for the service and various add-ons... come on. But, we're locked in now - what's another $144/year?"

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Payment Processing

2.7 (23)

60.87% of 23 reviewers that rated this feature as important or highly important

Accept, record, and reconcile financial transactions

Sales Reports

3.1 (23)

60.87% of 23 reviewers that rated this feature as important or highly important

Reports specific to sales analysis for trends and strategies

Reporting/Analytics

2.7 (18)

72.22% of 18 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Order Management

2.4 (13)

61.54% of 13 reviewers that rated this feature as important or highly important

Manage and track customer orders for goods, investments, or any other purchases

Online Ordering

2.3 (12)

58.33% of 12 reviewers that rated this feature as important or highly important

Tracks and processes online orders

Electronic Payments

2.7 (10)

70.00% of 10 reviewers that rated this feature as important or highly important

Electronically collect payments for goods or services

Revel Systems 61 features

Integrate with a third-party accounting system

Application programming interface that allows for integration with other systems/databases

Scan barcodes to ensure accurate pricing and label tracking

Create, manage, and send invoices or bills to customers

Tracking, calculating, and paying commissions and earnings to employees

Process to track, record, and analyze expenses that occurred over the entire duration of a given project

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Record customer information, purchase history, and other notes

Access previous interactions or concerns to maintain customer relationships

Manage order deliveries until they are received by the customers

Forecast customer demand using historical insights and simulations

Track products that are for sale at a reduced price or part of coupon promotions

Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products

Electronically collect payments for goods or services

Digitally sign online documents

Track employee schedules, availability, and performance across projects and tasks

Software designed for use by liquor stores

Serves restaurants

For Retail Stores

Form predictions based on past and present data/trends

Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus

Cross-checking financial records with physical inventory counts and records

Monitor product stock levels

Track and manage inventory levels to maintain proper supply

Maintain and control the stock level of inventory

Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items

Integration with Internet of Things devices to automate real-time tracking, data collection and other processes

Purchasing method in which a consumer places a deposit on an item for later pick-up when they come back and pay the balance

Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases

Access software remotely via mobile devices

Access the system via a mobile application

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Manage and support multiple locations

Tracks and processes online orders

Accept and process online payment transactions

Manage and track customer orders for goods, investments, or any other purchases

Automate order processes to improve operational efficiency in fulfillment, shipping, and more

Accept, record, and reconcile financial transactions

Accept and process customer payments for products or services using hardware and software

Tool used to determine accurate pricing and product eligibility for borrowers

Ability to link barcodes or serial numbers with specific items for identification

Create, send, and track purchase orders and their statuses

Purchase and replenish product stock based on inventory levels and needs

View and track pertinent metrics to find patterns and gain insights from data

Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants

Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process

Manage sales in retail stores

For retailers

Track and facilitate returns of products sold

See what items have been returned

Reports specific to sales analysis for trends and strategies

Search and filter data across systems to locate required information by entering keywords or certain criteria

Generate separate bills for various meals and combos within a complete order

Manage and track orders being shipped to customers

Distribute a bill into multiple payers according to the proportion suggested by the payers

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Manage all supplier data and operations

Assign waitstaff and coordinate the table services

Capture and record the tips received by servers and manage their distribution between all types of workers in a restaurant

Interactivity between software and users by touching areas on the screen of display devices

Manage and track operations and inventory within warehouses

Get Advice

We can help you find the software with the features you need.

Features

3.5 (315)

3.5

Based on 315 reviews

## Pricing

Value for money

3.3 (252)

### Starting price

Free trial available

Value for money

3.3 (252)

3.3

Based on 252 reviews

## Integrations

[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Xero](https://www.capterra.com/p/120109/Xero/)[

QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[

Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[

X-Cart](https://www.capterra.com/p/33849/X-Cart/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.4 (293)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.4 (293)

3.4

Based on 293 reviews

## User reviews

Overall rating

3.6

Based on 323 reviews

Filter by rating

5(136)

4(68)

3(37)

2(23)

1(59)

Mentioned topic

Sorted by most recent

Chris U.

owner operator

Hospital & Health Care

### "Enough is enough. Try someother POS system"

1.0

Overall Rating

1.0

1.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

December 28, 2025

I remained solely because I invested a significant amount of time setting up and organizing my menu, and I was reluctant to begin again with another company. Currently, I am searching for a new POS system from a provider that values its customers and prioritizes service.

Pros

The flexibility and efficiency of real-time menu entry, editing, and reporting provided significant value.

Cons

Tech support is horrible. I have to wait a minimum of 20 minutes to talk to support then am asked questions that they should be able to research themselves on my account. I have use this system since 8/7/2012. At that point it was the only iPad based POS. Support waits and resolutions took hours. I only stayed because of the iPad system. Things have improved over the years until now. Since the company was acquired earlier this year, I have experienced longer wait times and slower resolution of issues. The fees are high, including charges for accessing previously submitted information and modules required for various services. Credit card processing fees are very high.

Alternatives considered

[Aloha](https://www.capterra.com/p/178235/Aloha/)

Reasons for choosing Revel Systems

iPad based, so if the electricity went out I could still function

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MW

Matt W.

President

Restaurants

### "Revel is not the POS you are looking for."

1.0

Overall Rating

1.0

1.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

April 25, 2025

Terrible. I would not recommend Revel to any restaurant owner. Maybe they give big discounts for multiple locations, but they sure don't for single locations. The customer service was terrible. The technical customer support was terrible. There's way too many better options out there to actually consider Revel.

Pros

The use of iPads for the KDS system was very nice and easy to implement. The depths of customization you could do with your menu was great. You can have modifiers for modifiers. Once you get the hang of it, their menu system is probably the best.

Cons

To list a few; Their "Offline Mode" never worked for us and if we had no internet, that meant we were 100% down. We could never run credit cards when we had no internet. Their tiered levels of their features is a joke. You want delivery. That's extra. Oh you want delivery PLUS that has all the features that should be in the regular delivery but they are not? That's extra. They do this for many things. The worst one is charging $9.99 to use their app on your phone. So if you want to check your sales on the go, pay up. They started off great, but as time went on it just got worse. The iPads don't last also. Expect to replace the iPads about every 2 years. iPads were not meant to be left on as much as they are with revel. I had 3 extra iPads on hand just so we weren't ever caught without a KDS or POS screen. I always felt since I was one location, they didn't care about me much. If I left them, they wouldn't care. I would raise concerns and issues and they would always respond in standard automated emails. All in all, just a terrible experience.

Alternatives considered

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reasons for choosing Revel Systems

I should have never gone with Revel. Toast is the way to go.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BE

Brian E.

Service Manager

Museums and Institutions

### "Overall Satisfactory."

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

October 21, 2024

Overall satisfactory. IT was easy to use and easy to train new staff.

Pros

Ease of use. Nicely laid out. Easy system to learn.

Cons

Poor system for retail inventory. limited uses.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SC

Seth C.

Owner

Restaurants

### "Pay Monthly to Access your Sales Data???? "

2.0

Overall Rating

2.0

2.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

2/10

June 13, 2024

Fair to poor. It doesn't do anything better than other systems that we've used in the past. I hate how every feature is a required monthly subscription. What happened to developers making a great product and working on improvements to roll out?

Pros

It functions as a POS system. Nothing stuck out as especially good.

Cons

The UX for making your menu is much much less friendly than other products on the market. Every single improvement that Revel makes requires an extra monthly subscription to access it. Don't expect any free upgrades. And now a paid subscription to access data that is more than 12 months old??? Are you kidding me? How about closing out your books at the end of the year, or insurance audits? This is ridiculous.

Switched from

[Lightspeed](https://www.capterra.com/p/233553/Lightspeed/)

We were required to switch to Revel because of a franchise agreement.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TB

Tim B.

Owner

Restaurants

### "Just Keeps Getting Worse"

2.0

Overall Rating

2.0

2.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

3.0

3.0

Likelihood to Recommend

0/10

June 12, 2024

Pros

Onboarding was good enough, friendly staff. Support too. Training staff on the POS is easy

Cons

It feels like every SaaS company gets to nickel and diming their clients at some point, and I guess Revel is at that point. $12/month/store to look up sales data beyond a year back. This is extremely problematic for accounting purposes. We're already paying $6,000 annually for the service and various add-ons... come on. But, we're locked in now - what's another $144/year? Pfft. They recommended a gift card solution that, $500 later, didn't even work. We got an apology from the agent who recommended it, so they admitted fault, but considered it fixed with a $25 credit on our account. Quickbooks integration is garbage. Networking for the POS systems is a mess. Reports are fine, not great.

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PB

PHIL B.

Owner

Hospitality

### "Run for your life"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

April 10, 2024

Disgusted by the absolute stupidity abd stubbornness of the software... hopeless

Pros

Nothing, overpriced clunky software with zero customer service.

Cons

Absolute shute software with no service. Rude non responsive no Australian service .. look.elswhere

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JM

Jeanne M.

Owner

Food & Beverages

### "Run don't walk AWAY from Revel POS"

1.0

Overall Rating

1.0

1.0

Ease of Use

2.0

2.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

March 29, 2024

At the end when we cancelled was the crowning blow when they acted like complete weasels trying to charge us for one store and only cancelling one. . this went on for months. As I said--after dealing with Revel and their horrible customers service I am convinced this company is run out of someone's basement or garage. Run don't walk AWAY from Revel POS as your POS for your business. There are many other much better options out there.

Pros

Ease of use for staff and ability to implement our own gift cards & loyalty programs.

Cons

Pretty much everything else was horrible. Reporting, customer service, adding products and modifiers was a nightmare. Getting issues resolved --just getting someone intelligent on the phone was a challenge--half the time I solved the issue myself while waiting for them to try to resolve and figure out something. This was after waiting sometimes an hour for someone to actually pick up after you spent time on hold. All while trying to run your business.

Switched from

[Lavu](https://www.capterra.com/p/118828/Lavu/)

We thought we would be getting improved reporting and better functionality across multi store operations.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CB

Chase B.

Owner

Hospitality

### "12 mos w/o Online Store, Still Billing Me over $500 Per Month! "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

February 5, 2024

Predatory, negligent, damaging. Never use this company, they outsource everything. You get a different person who has never seen your account every time. Hours of useless service calls and no one has the same story. We had to find out through months of labor that they cannot do what we signed the contract for due to skimp-flating their software and removing features with V2 Online Ordering.

Pros

Nothing!

Cons

Everything! Over a year ago we spent 10+ hours on phone on initial set up, over 100 hours on customer service, got bumped between V1 of their online ordering system and V2, neither of which have a complete set of features allowing for pick up and shipping. That was falsely sold and they are in breach of contract unable to fulfill the terms. The matter is being transferred to our attorney for resolution, yet another additional cost we have been burdened with by this terrible company. Someone must be getting paid for them to grow so fast, sad they can't service their customers effectively, fulfill on contract terms, and follow with predatory billing. They have nearly put our small business out of business and are still taking the money out of our bank account despite blocking charges.

Switched from

[Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/)

Revel unable to fulfill contract yet still billing our accounts, refusing to terminate.

Reasons for choosing Revel Systems

They say they can do what you need, but due to cheapening their V2 Online ordering product, they cannot fulfill the terms we signed the agreement for.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Secretary

Restaurants

### "Revel POS Systems for Restaurants"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

December 15, 2023

Revel kept deducting fees from our checking account for 2 months AFTER we closed our business! We informed them in advance of the sale of our business so that there were no surprises. We are a small mom & pop business and needed those funds. The new \[sensitive content hidden\] did not like the Revel system at all and went to Toast POS instead. We have been unable to be reimbursed for the months that we were closed and \[sensitive content hidden\] who processes the credit cards has ignored our requests. He has made plenty of money from us and yet continued to deduct money out of our account.

Pros

Not much. Poor customer service and follow up.

Cons

Difficult training the staff all the nuisances in learning the system. Managers also had a difficult time with the reports.

Switched from

[Gmail](https://www.capterra.com/p/202338/Gmail/)

We had hoped to find a POS company with integrity, great customer service and a good solid system for our business.

Reasons for choosing Revel Systems

Unfortunately, we believed the sales rep.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CP

Christian P.

CEO

Restaurants

### "Buyer beware!"

2.0

Overall Rating

2.0

2.0

Ease of Use

1.0

1.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

July 25, 2023

Horrible

Pros

The only reason we considered Revel was because of IOS compaitiblity.

Cons

Bait and switch. Our monthly subscription started and $350. It is now for (with the same # of POS stations) $750. Originally you could use your own merchant account. Now you have to pay an additional $150 a month to use your own provider. I finally switched to a different POS provider. When I called to cancel, Revel says I renewed FOR THREE YEARS by a pop up screen. None of my employees saw the "pop up contract". Stay away horribly unethical company.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/135040/Revel-iPad-POS/reviews/)

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