--- title: "Revel Systems Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Revel Systems Software - reviews, pricing plans, popular comparisons to other Restaurant POS products and more." source_url: "https://www.capterra.com/p/135040/Revel-iPad-POS/" page_type: "product" language: "en" publication_date: "2026-09-28" --- # Revel Systems Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Revel Systems ## What is Revel Systems? Revel Systems is a robust point of sale (POS) and business management platform designed to maximize security, stability, ease-of-use, and service delivery. Revel's POS leverages a quick, intuitive iOS-based POS platform. A scalable solution, Revel can meet the needs of independent restaurants with multiple terminals and 2+ locations, small, midsize, and large chains. Committed to our clients' success, our team stays with you through every step in your journey, from implementation to expansion. ## What is Revel Systems used for? [Restaurant POS](https://www.capterra.com/restaurant-pos-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/)[iPad POS](https://www.capterra.com/ipad-pos-software/) Top alternative Featured Overall rating Based on 323 user reviews Reviews sentiment Positive 65% Neutral 10% Negative 25% Pros & cons Intuitive and simple operation Flexible business customization options Frequent technical glitches and instability Order processing and payment errors ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Revel Systems?[Manage this product listing](https://www.g2.com/products/revel-systems-revel-systems/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Revel Systems 3.6 (323) VS. [4.7 (42)](https://www.capterra.com/p/157466/Rezku-POS/reviews/) Starting Price Contact vendor Starting Price $49 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (321) Ease Of Use 4.8 (3,014) Value For Money 3.3 (252) Value For Money 4.7 (2,249) Customer Service 3.4 (293) Customer Service 4.8 (1,953) ## Revel Systems alternatives [4.1 (554)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars Highest Rated [4.7 (68)](https://www.capterra.com/p/215393/GoTab-POS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [3.8 (730)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) [4.6 (3,040)](https://www.capterra.com/p/275802/Square-Point-of-Sale/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/275802/Square-Point-of-Sale/) [View all alternatives](https://www.capterra.com/p/135040/Revel-iPad-POS/alternatives/) ## FAQs about Revel Systems Overview ### What problems does Revel Systems solve? Revel Systems solves slow staff onboarding, rigid POS workflows, and limited visibility outside the store by giving restaurants and retailers an intuitive, customizable, cloud-based system. Owners, managers, servers, and back-office teams use it to update menus remotely, track inventory and labor, speed opening and closing, and access reporting anywhere. Answer based on 141 reviews Overview ### Which roles and teams benefit most from Revel Systems? Revel Systems is most used by business owners, general managers, and operations leaders running restaurants, retail stores, and franchise locations. Executives use it to monitor sales, inventory, and multi-site performance, while office managers, controllers, and IT staff support reporting, back-office administration, system setup, and day-to-day point-of-sale operations. Answer based on 316 reviews Overview ### What company size and industries is Revel Systems built for? Revel Systems is built primarily for small businesses, which make up 95% of reviewers, especially restaurants at 41% and retail at 23%. It also serves food and beverage businesses at 8%, with more limited use among midsize companies at 4% and enterprises at 1% across global markets. Answer based on 323 reviews Features and Usability ### What are the key features of Revel Systems? Revel Systems includes core POS tools for restaurants and retail, with table management, split checks, online ordering, and mobile iPad checkout. Reviewers also highlight differentiators such as inventory tracking, customizable reporting, loyalty programs, and QuickBooks accounting integration, plus employee time management for payroll and labor oversight. Answer based on 165 reviews Overview ### Is Revel Systems good for restaurants? Revel Systems works well for many restaurants that need table management, kiosk ordering, modifiers, and multi-location reporting. Quick-service teams and mixed retail-restaurant operations often find it flexible, while some full-service restaurants run into issues with split checks, tip handling, kitchen workflows, setup complexity, and support responsiveness. Answer based on 53 reviews Integrations ### Which third-party tools and platforms does Revel Systems integrate with? Revel Systems integrates with Xero, Deputy, and DoorDash for Merchants in reviewer mentions, and its catalog also lists Adobe Commerce, QuickBooks Online Advanced, Shopify, and X-Cart. These integrations cover accounting, staff scheduling, online ordering, ecommerce, and retail store management across connected business operations. Answer based on 29 reviews Getting Started and Support ### What is the Revel Systems sales process like? Revel Systems creates concern during the sales process because many buyers describe promises that do not match implementation. Small business owners, retailers, and restaurant operators often like the feature set and reporting, but many warn that integrations, niche workflows, pricing tiers, and contract terms need written confirmation before purchase. Answer based on 62 reviews Getting Started and Support ### How easy is it to onboard and train a team on Revel Systems? Revel Systems offers in-person training, live online sessions, and documentation. Frontline staff often learn the iPad POS quickly with minimal training, while managers and admins usually need more time for setup, inventory, recipes, and reporting. Reviewers describe the interface as approachable, but the backend can feel complex without support. Answer based on 47 reviews Getting Started and Support ### What customer support options does Revel Systems offer, and how do users rate the experience? Revel Systems offers email/help desk, FAQ/forum, phone support, 24/7 live representatives, and chat. Users describe support as mixed: many report fast access, helpful guidance, and patient technicians, while others cite inconsistent expertise, long hold times, repeated explanations, and slower issue resolution during outages, updates, or complex setup problems. Answer based on 165 reviews ## Pros and Cons Intuitive and simple operation 85% positive reviews out of 39 Most reviewers find ease of use valuable, emphasizing the platform’s user-friendly design and accessible navigation. Frequent technical glitches and instability 87% negative reviews out of 52 Most reviewers indicate persistent bugs and system instability, with unresolved errors and inconsistent technical support responses. Flexible business customization options 81% positive reviews out of 37 Most reviewers appreciate customization, noting adaptable menus, modifiers, and interface personalization for diverse business needs. Matt W. President, 2 - 10 employees. "You can have modifiers for modifiers. Once you get the hang of it, their menu system is probably the best." Order processing and payment errors 91% negative reviews out of 35 Most reviewers describe order and payment issues, including lost transactions, split check problems, and difficult error correction. Efficient staff onboarding process 90% positive reviews out of 30 Most reviewers describe staff training as straightforward, highlighting the intuitive interface and minimal learning curve. Unexpected and high recurring fees 83% negative reviews out of 29 Most reviewers report fees as excessive, citing undisclosed charges, ongoing billing, and costly add-ons for essential features. Tim B. Owner, 11 - 50 employees. "We're already paying $6,000 annually for the service and various add-ons... come on. But, we're locked in now - what's another $144/year?" ## Features AI summary Based on 1,992 Restaurant POS reviews Not all Restaurant POS products cover every feature buyers care about most. Here is what Capterra reviewers flag as essential when choosing a solution: - **Order Entry** (**51%** of reviewers rated this feature as critical) - **Sales Reports** (**47%**) - **Payment Processing** (**55%**) Revel Systems includes **Sales Reports** and **Payment Processing**, giving restaurants the tools to track revenue and handle transactions efficiently. However, it does not offer **Order Entry**. Instead, it provides other features that reviewers also value, including **Reporting/Analytics** (**44%**), **Order Management** (**44%**), and **Online Ordering** (**43%**). These features help businesses monitor performance, manage incoming orders across channels, and support digital sales, allowing teams to keep service moving and make better day-to-day operating decisions. Sales Reports 3.1 (23) 60.87% of 23 reviewers that rated this feature as important or highly important Reports specific to sales analysis for trends and strategies Payment Processing 2.7 (23) 60.87% of 23 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Reporting/Analytics 2.7 (18) 72.22% of 18 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Order Management 2.4 (13) 61.54% of 13 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Online Ordering 2.3 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Tracks and processes online orders Electronic Payments 2.7 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Revel Systems 66 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - API: Application programming interface that allows for integration with other systems/databases - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Delivery Management: Manage order deliveries until they are received by the customers - Demand Forecasting: Forecast customer demand using historical insights and simulations - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - For Liquor Stores: Software designed for use by liquor stores - For Restaurants: Serves restaurants - For Retail: For Retail Stores - Forecasting: Form predictions based on past and present data/trends - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Inventory Auditing: Cross-checking financial records with physical inventory counts and records - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - IoT Integration: Integration with Internet of Things devices to automate real-time tracking, data collection and other processes - Layaway Management: Purchasing method in which a consumer places a deposit on an item for later pick-up when they come back and pay the balance - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Location: Manage and support multiple locations - Online Ordering: Tracks and processes online orders - Online Payments: Accept and process online payment transactions - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Ordering Automation: Automate order processes to improve operational efficiency in fulfillment, shipping, and more - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Recipe Management: Store recipes, enable recipe modification, and generate data required for production records - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reorder Management: Purchase and replenish product stock based on inventory levels and needs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Restaurant POS: Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Retail Management: Manage sales in retail stores - Retail POS: For retailers - Returns Management: Track and facilitate returns of products sold - Returns Tracking: See what items have been returned - Sales Reports: Reports specific to sales analysis for trends and strategies - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Separate Checks: Generate separate bills for various meals and combos within a complete order - Shipping Management: Manage and track orders being shipped to customers - Split Checks: Distribute a bill into multiple payers according to the proportion suggested by the payers - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Supplier Management: Manage all supplier data and operations - Table Management: Assign waitstaff and coordinate the table services - Tips Management: Capture and record the tips received by servers and manage their distribution between all types of workers in a restaurant - Touch Screen: Interactivity between software and users by touching areas on the screen of display devices - Warehouse Management: Manage and track operations and inventory within warehouses --- Get Advice We can help you find the software with the features you need. Features 3.5 (315) 3.5 Based on 315 reviews ## Pricing Value for money 3.3 (252) ### Starting price Free trial available Value for money 3.3 (252) 3.3 Based on 252 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ X-Cart](https://www.capterra.com/p/33849/X-Cart/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.4 (293) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.4 (293) 3.4 Based on 293 reviews ## User reviews Overall rating 3.6 Based on 323 reviews Filter by rating 5(136) 4(68) 3(37) 2(23) 1(59) Mentioned topic Sorted by most recent Chris U. owner operator Hospital & Health Care ### "Enough is enough. Try someother POS system" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 28, 2025 I remained solely because I invested a significant amount of time setting up and organizing my menu, and I was reluctant to begin again with another company. Currently, I am searching for a new POS system from a provider that values its customers and prioritizes service. Pros The flexibility and efficiency of real-time menu entry, editing, and reporting provided significant value. Cons Tech support is horrible. I have to wait a minimum of 20 minutes to talk to support then am asked questions that they should be able to research themselves on my account. I have use this system since 8/7/2012. At that point it was the only iPad based POS. Support waits and resolutions took hours. I only stayed because of the iPad system. Things have improved over the years until now. Since the company was acquired earlier this year, I have experienced longer wait times and slower resolution of issues. The fees are high, including charges for accessing previously submitted information and modules required for various services. Credit card processing fees are very high. Alternatives considered [Aloha](https://www.capterra.com/p/178235/Aloha/) Reasons for choosing Revel Systems iPad based, so if the electricity went out I could still function Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MW Matt W. President Restaurants ### "Revel is not the POS you are looking for." 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 25, 2025 Terrible. I would not recommend Revel to any restaurant owner. Maybe they give big discounts for multiple locations, but they sure don't for single locations. The customer service was terrible. The technical customer support was terrible. There's way too many better options out there to actually consider Revel. Pros The use of iPads for the KDS system was very nice and easy to implement. The depths of customization you could do with your menu was great. You can have modifiers for modifiers. Once you get the hang of it, their menu system is probably the best. Cons To list a few; Their "Offline Mode" never worked for us and if we had no internet, that meant we were 100% down. We could never run credit cards when we had no internet. Their tiered levels of their features is a joke. You want delivery. That's extra. Oh you want delivery PLUS that has all the features that should be in the regular delivery but they are not? That's extra. They do this for many things. The worst one is charging $9.99 to use their app on your phone. So if you want to check your sales on the go, pay up. They started off great, but as time went on it just got worse. The iPads don't last also. Expect to replace the iPads about every 2 years. iPads were not meant to be left on as much as they are with revel. I had 3 extra iPads on hand just so we weren't ever caught without a KDS or POS screen. I always felt since I was one location, they didn't care about me much. If I left them, they wouldn't care. I would raise concerns and issues and they would always respond in standard automated emails. All in all, just a terrible experience. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reasons for choosing Revel Systems I should have never gone with Revel. Toast is the way to go. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BE Brian E. Service Manager Museums and Institutions ### "Overall Satisfactory." 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 October 21, 2024 Overall satisfactory. IT was easy to use and easy to train new staff. Pros Ease of use. Nicely laid out. Easy system to learn. Cons Poor system for retail inventory. limited uses. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC Seth C. Owner Restaurants ### "Pay Monthly to Access your Sales Data???? " 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 June 13, 2024 Fair to poor. It doesn't do anything better than other systems that we've used in the past. I hate how every feature is a required monthly subscription. What happened to developers making a great product and working on improvements to roll out? Pros It functions as a POS system. Nothing stuck out as especially good. Cons The UX for making your menu is much much less friendly than other products on the market. Every single improvement that Revel makes requires an extra monthly subscription to access it. Don't expect any free upgrades. And now a paid subscription to access data that is more than 12 months old??? Are you kidding me? How about closing out your books at the end of the year, or insurance audits? This is ridiculous. Switched from [Lightspeed](https://www.capterra.com/p/233553/Lightspeed/) We were required to switch to Revel because of a franchise agreement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TB Tim B. Owner Restaurants ### "Just Keeps Getting Worse" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 June 12, 2024 Pros Onboarding was good enough, friendly staff. Support too. Training staff on the POS is easy Cons It feels like every SaaS company gets to nickel and diming their clients at some point, and I guess Revel is at that point. $12/month/store to look up sales data beyond a year back. This is extremely problematic for accounting purposes. We're already paying $6,000 annually for the service and various add-ons... come on. But, we're locked in now - what's another $144/year? Pfft. They recommended a gift card solution that, $500 later, didn't even work. We got an apology from the agent who recommended it, so they admitted fault, but considered it fixed with a $25 credit on our account. Quickbooks integration is garbage. Networking for the POS systems is a mess. Reports are fine, not great. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PB PHIL B. Owner Hospitality ### "Run for your life" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 10, 2024 Disgusted by the absolute stupidity abd stubbornness of the software... hopeless Pros Nothing, overpriced clunky software with zero customer service. Cons Absolute shute software with no service. Rude non responsive no Australian service .. look.elswhere Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jeanne M. Owner Food & Beverages ### "Run don't walk AWAY from Revel POS" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 29, 2024 At the end when we cancelled was the crowning blow when they acted like complete weasels trying to charge us for one store and only cancelling one. . this went on for months. As I said--after dealing with Revel and their horrible customers service I am convinced this company is run out of someone's basement or garage. Run don't walk AWAY from Revel POS as your POS for your business. There are many other much better options out there. Pros Ease of use for staff and ability to implement our own gift cards & loyalty programs. Cons Pretty much everything else was horrible. Reporting, customer service, adding products and modifiers was a nightmare. Getting issues resolved --just getting someone intelligent on the phone was a challenge--half the time I solved the issue myself while waiting for them to try to resolve and figure out something. This was after waiting sometimes an hour for someone to actually pick up after you spent time on hold. All while trying to run your business. Switched from [Lavu](https://www.capterra.com/p/118828/Lavu/) We thought we would be getting improved reporting and better functionality across multi store operations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CB Chase B. Owner Hospitality ### "12 mos w/o Online Store, Still Billing Me over $500 Per Month! " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 5, 2024 Predatory, negligent, damaging. Never use this company, they outsource everything. You get a different person who has never seen your account every time. Hours of useless service calls and no one has the same story. We had to find out through months of labor that they cannot do what we signed the contract for due to skimp-flating their software and removing features with V2 Online Ordering. Pros Nothing! Cons Everything! Over a year ago we spent 10+ hours on phone on initial set up, over 100 hours on customer service, got bumped between V1 of their online ordering system and V2, neither of which have a complete set of features allowing for pick up and shipping. That was falsely sold and they are in breach of contract unable to fulfill the terms. The matter is being transferred to our attorney for resolution, yet another additional cost we have been burdened with by this terrible company. Someone must be getting paid for them to grow so fast, sad they can't service their customers effectively, fulfill on contract terms, and follow with predatory billing. They have nearly put our small business out of business and are still taking the money out of our bank account despite blocking charges. Switched from [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/) Revel unable to fulfill contract yet still billing our accounts, refusing to terminate. Reasons for choosing Revel Systems They say they can do what you need, but due to cheapening their V2 Online ordering product, they cannot fulfill the terms we signed the agreement for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Secretary Restaurants ### "Revel POS Systems for Restaurants" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 15, 2023 Revel kept deducting fees from our checking account for 2 months AFTER we closed our business! We informed them in advance of the sale of our business so that there were no surprises. We are a small mom & pop business and needed those funds. The new \[sensitive content hidden\] did not like the Revel system at all and went to Toast POS instead. We have been unable to be reimbursed for the months that we were closed and \[sensitive content hidden\] who processes the credit cards has ignored our requests. He has made plenty of money from us and yet continued to deduct money out of our account. Pros Not much. Poor customer service and follow up. Cons Difficult training the staff all the nuisances in learning the system. Managers also had a difficult time with the reports. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) We had hoped to find a POS company with integrity, great customer service and a good solid system for our business. Reasons for choosing Revel Systems Unfortunately, we believed the sales rep. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CP Christian P. CEO Restaurants ### "Buyer beware!" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 25, 2023 Horrible Pros The only reason we considered Revel was because of IOS compaitiblity. Cons Bait and switch. Our monthly subscription started and $350. It is now for (with the same # of POS stations) $750. Originally you could use your own merchant account. Now you have to pay an additional $150 a month to use your own provider. I finally switched to a different POS provider. When I called to cancel, Revel says I renewed FOR THREE YEARS by a pop up screen. None of my employees saw the "pop up contract". Stay away horribly unethical company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/135040/Revel-iPad-POS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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