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Babelway

Reviews of Babelway

4.6 (35)
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Pros

  • It is an outstanding B2B platform for setting up, without technical skills and just basic knowledge, your own B2B channels.

  • Mostly I appreciate the easy of the usage, the short learning curve, the powerful connectors. Every module is improved continuously with fixes and technology updates.

  • Excellent support, very mature and stable service for business critical operations.

  • It is a robust and flexible system. Their customer support is outstanding and helps me complete the.

Cons

  • The errors messages when you try to transfer some files are often difficult to understand. I whish there was an option to record the mappings, a printing option in PDF format for example.

  • This is for me a shortage because when I have a change request on the mapping, I can't do it my selves. I have to follow the online courses but time is what I'm struggle with.

  • In the past we worked with several providers but to manage this was difficult.

  • I would have to delve my brain to find something negative about them. If there is anything negative they take the necassary actions to remove impediments.

Showing Most Helpful

Showing 25 of 35 reviews

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Michel J. avatar
Michel J.
Applications
Food & Beverages, 501-1,000 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
September 22, 2020

"Easy to use B2B platform!"

Overall: The Babelway platform makes setting up communication with customers, suppliers and other partners easy. Within the ICT department it is possible to this yourself without expensive consultancy. We have moved our EDI platform to Babelway and setup communications (ORDERS, DESADV, INVOIC, VMI), with [SENSITIVE CONTENT HIDDEN] and their members, [SENSITIVE CONTENT HIDDEN]. Is also possible to setup communication with less experienced EDI partners because it is possible to map other formats (CSV, PDF files).

Pros: It is an outstanding B2B platform for setting up, without technical skills and just basic knowledge, your own B2B channels. Setting up communication, do your own mapping, testing and deploying new solutions is easy and fast. You can map a broad spectrum of message types (edifact, xml, json, csv etc.) and you have almost every communication methods at your disposal (X400, AS2, FTP, Email etc.). The platform has also a quick and high-level support department to help you when channels become more demanding.

Cons: It took a little more time then expected to get used to their latest version of the software. Menu items appear since the update on the right site of the screen so more 'mouse movement' is needed. Overal experience is still superb.

Sally V.
IT FirstLine Support
Food Production, 201-500 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
3.0
Customer Service
4.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
April 25, 2023

"Pauwels"

Pros: The software is easy in use. so I recommend this

Cons: we do not have any comment on this, this works fine

Reasons for Switching to Babelway: we wanted all the EDI connections via one EDi broker
Matthias D.
Software developer
Food Production, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
September 20, 2023

"Invoices Babelway"

Overall: Good

Pros: The messages/errors are clear and everything considering the implementation was straight forward.

Cons: Research is necessary for the syntax of the file.

Reasons for Choosing Babelway: /
Cémal A.
IT Manager
Food Production, 201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 14, 2024

"Babelway "

Overall: I'm happy with it and we've been using it for +- 13 years

Pros: The support team and the project team are fast

Cons: nothing special, more improvement is needed in the flow diagram

Tom T.
Scrum Master/ Developer
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
5.0
Reviewer Source
Source: Capterra
May 2, 2018

"Babelway provides a broad spectrum of different possibilities to do sending and receiving of files "

Pros: Broad spectrum of connection possibilities: From FTP, E-mail to really specific connections like PEPPOL and Chorus Pro. The intuitive User Interface lets people who don't have a technical background do really technical stuff. They provide a great support both to small as huge companies. (Everyone is treated in an excellent way)

Cons: I would have to delve my brain to find something negative about them. If there is anything negative they take the necassary actions to remove impediments.

Harm P. avatar
Harm P.
Managing Director / Owner
11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Reviewer Source
Source: Capterra
January 16, 2018

"Babelway as a tool to exchange data"

Pros: Great tool to help and connect (cloud) applications. We had to make a decision to build a tool ourselves that would be able to generate fixed width, XML, etc output. After some research I found Babelway and my technical consultants started experimenting. We found that the features to generate output, to map fields. to exchange files between business partners is very good. So we decided to start using Babelway instead of building our own solution.

Cons: The pricing structure didn't really fit our business model, but we are working on that and they are open and willing to discuss a mutual acceptable pricing structure.

Geert C.
IT manager
201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
May 15, 2018

"It is a robust and flexible system. Their customer support is outstanding and helps me complete the "

Pros: Easy to transform data, setup connectivity, monitor messages and send notifications. Willingness to work with partners who bring their own expertise.

Cons: No cons, I don't know anything negative about their software. Also about their customer support, they help as soon they can.

Jessica W.
Finance Manager
Medical Devices, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
April 29, 2024

"Good value for money"

Pros: Easy to use system and Flexible Customer services

Cons: Not always easy to understand and find the errors

Mikkel H. avatar
Mikkel H.
Information Technology and Services
Used the software for:
Overall Rating
5.0
Reviewer Source
Source: GetApp
April 24, 2015

"Best of breed SaaS Integration solution"

Overall: We have used Babelway as our preferred 3rd party integration solution between Tradeshift and our customers and suppliers for several years. Our customers have complex needs to integrate their ERP systems to the Tradeshift platform in order to exchange purchase orders & invoices etc. We also use Babelway to handle complex integrations towards strategic suppliers. Tradeshift helps buyers and suppliers transform the way they connect, transact and collaborate with e-invoicing and procure-to-pay software. We strengthen buyer-supplier relationships through the power of our network, our proven supplier onboarding methods, and our agile, scalable platform.

Pros: Babelway is 100% cloud-based and the team behind Babelway have deep domain expertise in P2P processes. The platform already have connectors to Tradeshift as well as several other ERP systems and it is easy to do mapping between legacy formats and modern business document formats like Universal Business Language.

Cons: Babelway offers a great tool for the technically inclined IT personel. It is not a end-user tool and it was never designed with end-users in mind.

Juan Pablo B. avatar
Juan Pablo B.
COO
Hospitality, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 23, 2021

"DIY EDI Communication HUB"

Pros: It's so simple to start and create your first workflows , customer service is great and helps when is needed. Testing and deploying is really simple and easy to activate. Simplicity should the biggest asset for Babelway

Cons: If you are looking to have different monitor dashboards can be a bit hard to set it up or create your first one.

Reasons for Choosing Babelway: By colleagues' recommendations and IT members working with Babelway in former companies.
Martin S.
ERP Systems Administrator
Plastics, 501-1,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 9, 2020

"Do it yourself made easy"

Overall: Currently having more than 20 Automotive Customers around the world connected to our 3 manufacturing plants and still more to come. All with just a small monthly fee compared to others.

Pros: after struggling for 1 year to start an EDI process with 1 Customer using a different software we stepped into the Babelway software trying to manage the business on our own. within 2 Months with the help of fantastic helpdesk people of Babelway we were live. After 2 years still learning new stuff but the Babelway software helps you quickly find your way.

Cons: Integration was at first difficult as we had no experience with EDI at all but once we managed the first one the others were easy. What I least like is that when you deployed a channel there is no way to go back to the previous status, at least I don't know how to.

Reasons for Choosing Babelway: the fact that we could do everything ourselves.
Reasons for Switching to Babelway: to expensive , were not able to manage things ourselves. Always needed a consultant to do the work.
Jennifer H.
Operations
Entertainment, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 31, 2020

"Babelway is a great EDI Partner "

Overall: The Babelway Team is always available to help and and answer questions and research all problems that we experience.

Pros: The product is easy to use and understand.

Cons: I do not currently have any cons regarding this product.

Alternatives Considered: SPS Commerce
etienne S.
IT Finance Lead
Retail, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 4, 2022

"projet publication facture"

Overall: Les affiliés de Delhaize se plaignaient du temps qu'ils passaient à organiser tous les documents (factures-note de crédit) , ainsi que leur rapports ... Maintenant , nous avons la certitude d'un archivage ( 7ans) de qualité, et facilement consultable. Nos affiliés peuvent délégués la gestion de leurs documents à leur comptable.

Pros: l'équipe BBW a tout mis en oeuvre pour répondre au besoin de DLL; à savoir fournir une platform légale d'archivage (pour Delhaize et pour ses affiliés) et consultation des documents financiers.

Cons: Limitation dans les choix de présentation des écrans ; mais en final cela simplifie la décision et rend le support plus simple.

Reasons for Choosing Babelway: société Belge , réactive et dynamique.
Griet B.
IT project engineer
Entertainment, 201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
June 18, 2018

"Babelway is fast to react on support tickets. Also to find together a solution with the customer."

Overall: Our benefits is that we have one provider for all our edi customers. In the past we worked with several providers but to manage this was difficult.

Pros: The software is simple to use (for users and administrator). It had a good structure and a good overview.

Cons: The mapping is done by Babelway. This is for me a shortage because when I have a change request on the mapping, I can't do it my selves. I have to follow the online courses but time is what I'm struggle with.

Renato F.
IT Coordinator
Retail
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 4, 2016

"Versatile and powerful solution"

Overall: The Babelway "Self-Service" solution allows to set up many flows with a lot of communication protocols easily. The product is so versatile that fits perfectly to the business' needs (not only for EDI). And if you cannot make it on your own about mappings or transformations, the Babelway Support Team is ready to help you to find solutions quickly and with great efficiency. In conclusion, an amazing leading service quality for an amazing product!

Verified Reviewer
Co-founder
Computer Software
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
3.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 31, 2018

"Excellent support, very mature and stable service for business critical operations"

Overall: Easy integration with a range of ERP systems with limited effort and a scalable set-up.

Pros: The best customer support: they go very far to help you out, and they are extremely fast. The platform is also very fast in processing data, and it seams very reliable and designed for business critical processes.

Cons: The documentation is not detailed enough to help you through more specific details with different formats and transformations. I had to contact support several times for questions that could have been answered in documentation.

Gilles K.
CTO
Consumer Goods, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
October 24, 2022

"EDI Brico"

Overall: Very good

Pros: Features and possibilities of programmation.

Cons: Filtering in table isn't easy to retrieve the informations requested

Eric B.
Consultant externe
Transportation/Trucking/Railroad, 1,001-5,000 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
3.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
June 3, 2022

"Review after Golive"

Overall: The product help to cover the requirements in time and budget

Pros: - Cover the requirements - good support of implementation manager at babelway - Some development done to match requirement (SSO for isntance)

Cons: - Navigation in the product not straight forward - no seprate envirnment for TEST and PROD (risk of errors) - some fucntionalites missing out of the box (SSO, Add comments to PEPPOL inscription)

Karel P.
Application Architect
Information Technology and Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
3.0
Customer Service
5.0
Features
3.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
November 8, 2022

"SAAS with benifits"

Pros: Opposite to other EDI-providers, you have total control of all EDI-setups. Nevertheless you can count an a team of specialists when you're stuck

Cons: I have the impression some things can only be realised by uploading xml and not by using the software.

Maurizio P. avatar
Maurizio P.
Delivery Manager
Computer Software, 201-500 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
July 9, 2020

"Great benefit with small effort"

Pros: Mostly I appreciate the easy of the usage, the short learning curve, the powerful connectors. Every module is improved continuously with fixes and technology updates.

Cons: Some difficulties in the correct visualization of the related channels, mainly in case of complex processes.

Christian V.
FO Manager
Publishing, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 28, 2022

"Use & Support"

Pros: Easily to use and very good support. ALso fast answer

Cons: Export of reports. An ease report would be nice

Dave R. avatar
Dave R.
Information Technology and Services
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
3.0
Customer Service
5.0
Value for Money
5.0
Reviewer Source
Source: GetApp
November 3, 2015

"Next generation B2B"

Overall: More and more of our customers are starting to truely integrate their processes and workflows with their business partners or to serve their customers. Babelway gives us the ideal online platform to help our customers achieve their goals. Using Babelway, there is no longer the need to build 1 time customisation tools or scripts, but we can just use their standard ERP software's (structured) export formats (Excel or XML) and bring that into Babelway. Within Babelway we use their excellent online mapping tool and setup the communication with the customers or suppliers. After that it's testing, testing and go.

Pros: Eliminates customisation and allows you to use standard export tools that are allready present in most ERP systems. Focus on being the best B2B integration platform and it's up to you how to use it. Excellent support. Willingness to work with partners who bring their own expertise.

Cons: There is a learning curve, but not a steep one.

Jeff S.
Manager
Used the software for:
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Reviewer Source
Source: Capterra
October 31, 2015

"Babelway permited our company to exhange data with a national known insurance company"

Overall: The Babelway system was robust enough to handle all of the special file requirements of our business partner, which included encrypting two of the files, creating files in a multi-record format (Header, Details and Footer records for each insured in the same file ), fixed length data, etc. The system permitted us to test our data transformations before we sent them to our customer. Babelway permitted us to monitor our out going and in coming files. It is a very complete package. Since I did not have a lot of time to read the entire manual, their customer support was outstanding and helped me complete the interface on time.

Philippe C.
Information Technology and Services
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Value for Money
4.0
Reviewer Source
Source: GetApp
November 4, 2015

"About Babelway"

Overall: Babelway is a robust, flexible, scalable solution and well suited to the needs of SME. The team's expertise is not limited to the provision of a platform, services are adapted to our needs while respecting the standards.

Anneroos D. avatar
Anneroos D.
Management Assistant
Information Technology and Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
3.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: GetApp
October 4, 2016

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