--- title: "Turnkey Lender Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Turnkey Lender Software - reviews, pricing plans, popular comparisons to other Loan Origination products and more." source_url: "https://www.capterra.com/p/135052/Turnkey-Lender/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Turnkey Lender Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Turnkey Lender ## What is Turnkey Lender? Banks and alternative lenders can rely on TurnKey to provide reliable, secure, and efficient loan origination services. Our innovative AI-driven Decision Engine uses machine learning and deep neural networks to automate credit scoring and provide near-instant credit decisions in just 30 seconds, allowing borrowers to get an unparalleled customer experience. ## What is Turnkey Lender used for? [Loan Servicing](https://www.capterra.com/loan-servicing-software/)[Loan Origination](https://www.capterra.com/loan-origination-software/)[Risk Management](https://www.capterra.com/risk-management-software/) Top alternative Featured Overall rating Based on 35 user reviews Reviews sentiment Positive 92% Neutral 3% Negative 6% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Turnkey Lender?[Manage this product listing](https://www.g2.com/products/turnkey-lender/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Turnkey Lender 4.6 (36) VS. [4.9 (40)](https://www.capterra.com/p/254642/HES-LoanBox/reviews/) Starting Price Contact vendor Starting Price $75000 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (36) Ease Of Use 4.9 (110) Value For Money 4.3 (31) Value For Money 4.9 (84) Customer Service 4.5 (33) Customer Service 5.0 (82) ## Turnkey Lender alternatives [4.7 (151)](https://www.capterra.com/p/130149/creatio-ai-crm/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.8 (289)](https://www.capterra.com/p/9277/The-Mortgage-Office/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.8 (20)](https://www.capterra.com/p/173292/Bryt-Loan-Management-Software/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars Highest Rated [5.0 (14)](https://www.capterra.com/p/135272/LOAN-SERVICING-SOFT/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/135052/Turnkey-Lender/alternatives/) ## FAQs about Turnkey Lender Overview ### Which roles and teams benefit most from Turnkey Lender? Turnkey Lender is most used by lending executives, owners, and managing directors who oversee loan portfolios, underwriting, and growth. Loan managers, administrators, and operations teams manage applications, approvals, borrower records, and repayment workflows. Product, engineering, and technical leaders support system configuration, integrations, and digital lending processes, while finance leaders monitor portfolio performance. Answer based on 36 reviews Overview ### What company size and industries is Turnkey Lender built for? Turnkey Lender serves small-business financial services lenders: 100% of reviewers are small businesses, and 56% work in Financial Services. It is built for consumer and commercial lenders, including traditional creditors, alternative finance providers, and embedded lenders, with reviewer representation also in non-profit organization management (9%) and marketing and advertising (6%). Answer based on 36 reviews Features and Usability ### What are the key features of Turnkey Lender? Turnkey Lender offers loan origination, loan servicing, and loan management, plus automated decisioning/underwriting and configurable workflow. It also includes borrower management, payment collection, ACH payment processing, electronic payments, document management, compliance management, risk scoring, reporting/analytics, and client portals for lending operations. Integrations ### Which third-party tools and platforms does Turnkey Lender integrate with? Turnkey Lender integrates with ActiveCampaign, Docusign, Dynamics 365, FreshBooks, Mailchimp, Microsoft Excel, PayPal, QuickBooks Online, QuickBooks Online Advanced, Salesforce Sales Cloud, SendGrid, Stripe, Xero, and Zapier. It also connects to RightSignature, Sage Intacct, airSlate SignNow, and authorize.net for document signing, accounting, payments, and CRM workflows. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does Turnkey Lender offer? Turnkey Lender offers in person training, live online sessions, webinars, documentation, and videos. These formats support guided setup, scheduled instruction, self-paced reference, and recorded learning materials for teams that need help getting started with the product. Answer based on 2 reviews Getting Started and Support ### What customer support options does Turnkey Lender offer? Turnkey Lender provides email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe the support team as knowledgeable and responsive, though some mention slower service desk help during onboarding or integration issues. Guidance is often helpful once the right contact is reached. Answer based on 5 reviews ## Features AI summary Based on 357 Loan Origination reviews Capterra data shows that buyers of loan servicing software rank the following features as their top priorities: - **Borrower Management** (**52%** of reviewers rated this feature as critical) - **Payment Collection** (**58%**) - **Loan Portfolio Management** (**66%**) Turnkey Lender supports all three features that reviewers rate highest: **Borrower Management**, **Payment Collection**, and **Loan Portfolio Management**. Together, these capabilities help businesses manage borrower relationships, collect payments consistently, and track loan performance across the full portfolio, allowing teams to maintain accurate records, improve repayment oversight, and make better servicing decisions. Borrower Management 4.3 (3) 133.33% of 3 reviewers that rated this feature as important or highly important Searchable database of information about loan borrowers Payment Collection 4.7 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Tracking, managing, and initiating the transfer of funds for overdue customer payments Loan Processing 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Collect, organize, and prepare loan information to send to the lender for approval Reporting/Analytics 4.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Document Management 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location API 4.0 (5) 120.00% of 5 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Turnkey Lender 137 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Amortization Schedule: Create a table of loan payments showing dates, amount of principal, amount of interest, and remaining balance - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - ATM Management: Plan and implement systems for monitoring, registering, and management of ATM machines. - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Auto Loans: Type of loan used to finance the purchase of a motor vehicle - Auto-Dialer: System that automatically dials calls - Automated Decisioning/Underwriting: Automate loan approval rules and risk analysis to determine acceptable loan terms for a borrower - Automated Notices: Send automated reminders and notices to clients on overdue payments - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Funds Distribution: Automatically transfers funds to/from borrower accounts on a regular or periodic basis - Borrower Management: Searchable database of information about loan borrowers - Business Loans: Type of loan used to finance business expenses - Call Recording: Record the audio of phone conversations for quality assurance purposes - Callback Scheduling: Schedules callback times - Cash Flow Management: Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collateral Tracking: Link and track collateral information associated with one or multiple loans - Collection Agencies: For third-party collection agencies - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Construction Loans: Type of loan used to finance construction projects - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Core Banking: Back-end system that processes daily banking transactions and posts updates to accounts and other financial records. - Corporate Banking: Banking that services corporate customers, from SMBs to multinational enterprise corporations with large financial stakes. - Credit Card Management: Financial system that helps create and manage physical/digital credit cards and track transaction activities - Credit Card Processing: Accept and process credit card transactions - Credit Reporting: Report customer payment history and outstanding debts to credit bureaus - Credit Union: Non-for-profit financial institution that is owned by all of its members - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Management: Store and organize information about customers and previous interactions - Customer Statements: Reports that show customers their invoices, payments, and balance on the account - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Templates: Pre-made examples and templates for emails - Escrow Management: Automate maintenance of escrow accounts on behalf of borrowers - Financial Analysis: Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Fraud Detection: Identify and prevent suspicious activity - Historical Reporting: Information, data and reports that are being tracked over time - In-House Collections: For first-party debt collectors - Investment Banking: Division of banking that assists individuals or organizations raise capital and provide financial consulting services. - Investor Management: Automated payments and reporting for investors - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Legal Risk Management: Manage the risk of both financial and reputational loss resulting from nonadherence to current legislation - Lending Management: Initiate, finance, and manage the complete life cycle of loans and cultivate relationships with borrowers - Loan Management: Distribution and delivery of funds to approved borrowers - Loan Origination: Process of securing a loan from a bank or any other lender. - Loan Portfolio Management: Assess and control risks associated with the credit process of each loan portfolio/account - Loan Processing: Collect, organize, and prepare loan information to send to the lender for approval - Loan Servicing: Process of collecting loan interest and escrow payments from a borrower. - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Mortgages: Type of loan used to purchase real estate - Multi-Branch: Expand services to areas outside of the home location, functioning as an extension of the home location. - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Company: Manage the accounting and financial aspects of multiple locations or companies in a single location - Multi-Currency: Manage and handle various international currencies - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Offshore Management: Secure assets in financial institutions in foreign countries. - Online Applications: Ability to fill out and submit application forms on the web - Online Banking: Ability to manage transactions online with a mobile device or computer. - Operational Risk Management: Manage risk that occurs from systems failure or inadequate processes - Partial Payments: Allow customers to make a partial payment on an invoice and track remaining debt - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Plans: Manage plans with a set payment schedule that help customers pay outstanding debt - Payment Tracking: Track sent and received payments, invoices, and bills. - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Pre-Qualification: The initial step in the mortgage workflow - Predictive Analytics: Predict future data based on historical data sets - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Private Banking: Banking and financial services designed for clients with a high level of income and/or sizable investment assets. - Property Tax Management: Calculation of consumption tax imposed on properties - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retail Banking: Division of banks that focus specifically on retail customers. - Risk Analysis: Analyze potential risks across the organization - Risk Assessment: Initiate collection and analysis of known risks - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Risk Reporting: Reporting of risks associated with specific actions, events, or entities - Risk Scoring: Assess and score risks using risk matrices - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Secure Login: At least a username and password is required to access the system - Securities Management: Develop, document, and implement policies & procedures to protect an organization's assets. - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Status Tracking: Track the status over time for a request, process, asset, or transaction - Student Loans: Type of loan designed to help students pay for post-secondary education and associated fees - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Transaction Management: Manage, record and track all business exchanges in form of money and its related interactions in the system - Transaction Monitoring: Monitor or audit historical and current transactions to analyze customer account activities - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (32) 4.4 Based on 32 reviews ## Pricing Value for money 4.3 (31) ### Starting price Free trial not available Value for money 4.3 (31) 4.3 Based on 31 reviews ## Integrations [ PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[ Stripe Payments](https://www.capterra.com/p/123889/Stripe/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (33) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (33) 4.5 Based on 33 reviews ## User reviews Overall rating 4.6 Based on 35 reviews Filter by rating Counts reflect reviews available in this feed. 5(27) 4(5) 3(1) 2(0) 1(2) Mentioned topic Recent reviews first, then most helpful RE Reviewer Operations Used the software for: Less than 1 year ### "Improved Workflows and Decreased Manual Processes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 28, 2021 Prior to using Turnkey Lender, we managed our loan program through Google Forms and spreadsheets. Our processes were quite manual and our growing business needs could not catch up with this. We needed a way to automate some workflows, consolidate all data into one system, and have a one-stop-shop where we can manage the program effectively. Turnkey Lender has proved to be a good solution to that problem. As with other software and products, our initial launch did not come without any issues but the Turnkey team was quick to help out and provide timely resolution. After two months of using the platform, I must say that things are quite easier now for me and my team, and using Turnkey Lender was a welcome update from having to do things manually. Pros Turnkey Lender allowed us to improve our processes and workflows after having to manage our loan program manually for months. They were able to capture all the basic things and features we needed to get some automation started, and we are able to request further customization as needed. It was easy to use and, if we needed assistance, support was immediately available. Our project manager was also very helpful and we have continued to have a good relationship. Cons The price for automation and organization is not cheap. And this holds true for Turnkey Lender. Their existing platform already offers a wide range of functionality, but further improvements to the product may come at a steeper price. Additionally, the platform can sometimes be a bit slow which can affect one's productivity and efficiency. Getting any custom changes in the application form out of the system via standard reporting requires additional development. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Business Excellence Used the software for: Less than 1 year ### "Very User Friendly Software to Grow Your Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 17, 2020 Software Capability wise is unquestionably great but for any new potential customer who are interested in this solution, these would be my advise to you. 1) Trial the software as much as you can in order to understand how the entire system works. Best is if you form a team dedicated in testing the software and all the nitty gritty details, documenting how the behaviors works. If you are not sure about how it works, ask plenty of questions and follow up questions. They are very professional on this. 2) Make sure you evaluate well whether this software can fit into your company business plans or not. It may take longer time for you but it will save you a lot trouble in the long run. 3) Ask lots of questions during the initial phase and requirement phase. Its very important. Our experiences with Turnkey Lender is they tend to be open for negotiation on most things in regards of pricing, requirement and support. Kindly negotiate. Pros When you trial the software, you can know that they know their stuffs well. If your current solution can only gives you a 10 million portfolio monthly max and you would like to grow it to 100 million portfolio and above, this is the one that can give you the power to achieve it 1) Ease of Use. From Customer's Origination status to Bad Debt Status, the borrower will move into the relevant status automatically 2) Notifications to customers can be via SMS or Email. Customizing your notifications to your borrowers is very easy. 3) Easy File Export. File export can be easily exported by stating the correct status and the dates, available in excel and csv 4) Flexible customization for your credit products. Credit products can easily customized with your own interest rate, min and max loan amount and etc 5) fast customization and deployment 6) Scoring modules 7) Can launch a new offering easily Cons 1) Stock version is mostly based on US requirements. For organizations not based in US which would like to use it, some customization will be needed in order to meet their needs. I would hope for more regional requirements will be appearing in the solutions 2) Many Processes are automated. Not exactly a con but more like a mental preparation for Organization that wants to grow from 10 million to 100 million monthly, some existing flexible processes that assist you to grow from 0 to 10 million will need to be discarded and this software will help you in a great way. 3) Most of the new updates done by Turnkey Lender will only be applicable to users who are using the stock version. If your solution is heavily customized, receiving new updates will be very subjective or not available. Its very important to include this into your initial contract negotiations on how this can be done. 3) Pricing is only in USD. Hope to see charging in regional currencies instead of USD. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: 1-3 years ### "I do not recommend " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 22, 2020 The worst system/platform I have ever worked with. Even if we stated everything in the original documents, they still managed to take 1,5 years to get things starting, and when they started it all went down every day. All things have two sides, but in this matter, I will blame everything over on Turnkey. They have cost us so much money and we have had problems from day one. Nothing has worked, we have found bugs every day for 1,5 years even if they tell us they have fixed it. I know they will reply that "this is due to client functions and xx xx xx" (as they do for all that complaints) but I am willing to document it all, for those who are interested. I respect some of the workers there, but I will never ever again have something to with them again. The management completely ignores you when you complain, they point the fingers on you and they say it´s your fault, no matter how often you document that, it´s not our fault. For companies that needs a stable broker/application/fintech service, stay away from them and their solution. I do not recommend them. Pros There was NO pros with this software at all Cons Slow system, not flexible, server crashed, no understanding Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "A completely customizable solution, with a team that truly cares." 5.0 July 24, 2023 Turnkey Lender has allowed us to leverage our loan processing and management capacity to a much higher level. Our administrative resources are now much better able to focus their time on very high value projects and items, instead of the tedium of manual loan origination, funding, and management.I would highly recommend this platform to anyone in the space. Pros What I like most about Turnkey Lender is that the team really takes the time to understand exactly what your platform requirements are, and then works to customize the solution to exactly what you require. Working with my previous platform, we were always told "No" when we had a request for a solution or an adjustment that would positively impact our work flow. With Turnkey, the answer is always "Yes, we will create a solution for you" Cons In the beginning, it was quite "glitchy" with the launch. It took a while to get all the bugs worked out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Product Manager Used the software for: Less than 1 year ### "An Invaluable Tool for any Loan Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 9, 2022 Turnkey Lender has enabled us to save time managing our loan portfolio so we could focus on scaling our business. The experience migrating from our previous software was easy. The support we have had from Turnkey's team to facilitate our transition and answer any questions has been incredible. Pros How easy it is to automate processes and the consistently great support from Turnkey Lender when you have questions or issues. Cons We had no cons to note since any issues that come up are quickly resolved by Turnkey's team Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Insurance Specialist Used the software for: Less than 1 year ### "Turnkey has all the options! " 5.0 March 28, 2022 I recommend to not take short cuts with initial onboarding and training of the software. We've had a bit of a rocky start, but likely due to admin and employee transitions on our end. Difficult to get help from the service desk. But I found it helpful to make the ticket and then also reach out to other contacts within the company. It's generally user friendly for someone with little-to-no background as a loan officer. But I feel there is a lot more I can learn to make Turnkey more successful for us. We did not receive Sandbox instructions until very late into our setup process, and the database cannot be reset. So we are stuck with a lot of "test loans" and other test information in our reports. \[SENSITIVE CONTENT HIDDEN\] was helpful to find ways around this so we can have correct and current data for our reports. Onboarding with \[SENSITIVE CONTENT HIDDEN\]. was extremely helpful, I highly recommend him. He was very attentive to my questions about specific scenerios. If he didn't know the answer or was at all unsure he was quick to get help. Very knowledgeable and a patient trainer. I greatly appreciate him, and also \[SENSITIVE CONTENT HIDDEN\], for their guidance and assistance. Pros After a bit of research for lending software - Turnkey Lender was the one for us because it starts with Origination of loans and takes you through the Underwriting/Servicing/Collection. It has all our desired features. Collateral/ Cons Integration has been a little rocky. The Customer Support has been difficult to work with, specifically to get the attentive help and solutions we have requested. But onboarding team has been eased that challenge. We have looked into switching companies since starting with Turnkey because of its lack of customer support, but ultimately couldn't find an alternative that fiscally made sense. This issue was resolved with onboarding training. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: Less than 1 year ### "Full functionality for affordable price" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 6, 2022 Overall experience was unbelievable. We went from initial contact to contract in less than 10 days and from signed contract to going live in a production ready environment in 2 weeks. Fastest launch I have ever experienced with any software. We had minimal workarounds and happy customers immediately. They had the same focus on customer experience as we did, allowing us to work together and deliver a product that we could begin making money as fast as possible. Amazing work by both sides. Pros Overall value proposition. One system from POS, Origination, Funding, and Servicing. Great implementation team, customer service fast and friendly. Cons Some desired modifications were not easy and require customization. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Treasurer Used the software for: Less than 1 year ### "Great fully automated loan management system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2021 Great experience implementing the system and excellent experience with support. Pros The automation is great. From notifications to contracts being able to be emailed to customers. All can be done online without any problems. Cons Decision levels could be object driven. Authorizations have been implemented lately to address this, but a little bit more automation and customization on this area would be great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Loan Administrator Used the software for: Less than 1 year ### "Turnkey Lender Project Implementation " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 22, 2019 My experience was dealing with the development team to make sure the software was being customized how we needed it to. The team was always very responsive and quick to deliver answers and solutions. Pros The software is very easy to use and our processes are now much quicker thanks to the automation that the software allows. Cons Because our processes are so much more automated now with the software, we cannot do as many individual changes as we used to before. This just meant that we had to slightly adjust our processes to be in line with the new software capabilities. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Tarek R. Managing Director Used the software for: Less than 1 year ### "Excellent experience since project inception with super-fast responses every step of the way. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 12, 2018 Cost effective software, good support and ease of transaction for users. Pros Its very simple to use and very easy to follow the screen prompts. In our case, we are offering investors the possibilty to invest in consumer loans in Africa. The system splits the users into 3 user categories and does not confuse each user with tons of functionality which in the end confuses them and does not necessarily add much . We wanted a simple and straight forward system and that is what we got especially since our requirements were slightly fuzzy to begin with. So not giving you too much too early made our job a lot easier. To add to the pros of the software is that the team behind it really know their stuff so you dont waste time in system specs being implemented incorrectly. The other pro is the the manner in which faults are tracked and solved. Its a clear tracking system which makes your job a lot easier. Cons The software does not have a lot of reporting functionality or at least does not come with it as a menu item but must be paid for additionally. That was our only issue which we will address with asking for that as an extra. However given the overall cost effectiveness of the product, this is more than compensated. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/135052/Turnkey-Lender/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.