AxisCare Software

Non-Medical Homecare Scheduling


4.5 / 5
499 reviews

Who Uses This Software?

We serve the non medical, private duty Home Care market, including agencies billing to Medicaid. AxisCare clients improve their workflow, simplify billing & payroll, and have full reporting abilities.


Average Ratings

499 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
  • Pricing Details
    Flex Pricing: Your choice of A La Carte or All-Inclusive (per client)
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • AxisCare Software
  • axiscare.com/
  • Founded 2011
  • United States

About Non-Medical Homecare Scheduling

Designed for Private Duty and Medicaid agencies, AxisCare's web-based system is the most customizable solution on the market. No two agencies are alike, so why change your operation to accommodate a rigid software? With full scheduling, a GPS Mobile App, automatic invoicing, billing/payroll integrations, custom forms and reporting, AxisCare is the most flexible and easy-to-use scheduling software in the Home Care Industry.


Non-Medical Homecare Scheduling Features

  • Billing & Invoicing
  • Care Plan Management
  • Caregiver Management
  • Client Management
  • Field Communication
  • Insurance Management
  • Payroll Management
  • Scheduling
  • Visit Verification
  • Billing & Invoicing
  • Charting
  • Electronic Signature
  • Employee Tracking
  • Medication Database
  • Patient Intake
  • Scheduling
  • Time / Task Reporting

Non-Medical Homecare Scheduling Reviews Recently Reviewed!


Fantastic Home Care Software! Scheduling Genius!!!

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: AxisCare was easy for our agency to get started with and has been the best, safe, secure, and customizable solution we have seen. It has allowed our management, caregivers and our client families to all stay on the same page. AxisCare software helps add a modern professional edge to our Home Care agency.

Pros: The scheduling features and functions are outstanding. For such an incredibly powerful software soulution, AxisCare is extremely intuitive and user friendly. We can have new scheduling managers up to speed in a short amount of time. The dashboard overviews allows management to track just about every detail you could possibly imagine or want. The app, which is both Apple & Android compatible, is wonderful. It allows caregivers to clock in and out using a single tap. As an agency we can be confident that our caregivers are on site and ready to perform their duties (clients homes are geofenced, so they can only clock in at the house). The app works on both new and really old phones - a huge plus! The app also shows all the ADL's which are tapped to indicate completion and the caregivers add their care notes directly into the app, which can then be verified online. We have so many caregivers comment how easy this system is compared to other agencies they have worked with.

Cons: Since we have been using AxisCare, there are continued improvements that have been added. Most I wouldn't have thought of, but really appreciate them once they are released. By keeping on top of things and making upgrades, there are no cons we can report.

Constant Changes w/o Notice

Aug 20, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Comments: It would be really nice if there was easy training available for our office staff, new employees, etc. Also, if we could be notified of changes WELL before they are put into effect, that would be really helpful.

Pros: I like that we are able to keep all of our scheduling in one program and it has compatibility with our applicant tracking software.

Cons: It changes constantly without any sort of notice or training - it is difficult on our office staff who rely heavily on the scheduling software in order to perform their job duties.

Vendor Response

by AxisCare Software on September 04, 2018

Kyrin, thank you for taking time to write a review of AxisCare. I appreciate your honest feedback as it helps us grow! I sent you a message so we could connect about your concerns, and I look forward to hearing back.
You mentioned a few things that were creating a negative experience for you, and I wanted to make sure we address them. We do make training available any time to new (and existing) office staff should you need it. Simply call or email support and we¿ll be happy to help. We are also developing a library of Help Desk articles that will be available 24/7, as well as hosting a bi-monthly Continuing Education webinar. Lastly, we will be releasing how-to videos (for those visual learners out there) to help users understand how to use AxisCare even more.
Regarding the changes/enhancements, we release updates every 3 weeks after rigorous beta testing. It¿s our goal to continuously improve our product so that agencies can be more productive moving through the system. We send coming soon release notes, release how-to videos on major updates and offer free ongoing support and training to help navigate these updates. These notices are found in the Announcements area in the top right menu bar. Please let us know if you have trouble finding them and we¿ll be happy to help.

This IT Consultant Turned Home-care Provider Loves AxisCare

May 06, 2015
5/5
Overall

4.5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
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Pros: I like that AxisCare was built from the ground up to satisfy the needs of a Private Duty company. Instead of being something that tries to please all the people all the time, they have come up with a beyond robust platform that meets every need that I have in Home Care. From clients to caregivers, leads and referrals, messaging and telephony, it's all there and then some. The marketing portion of this program is the single most important factor in the growth of my business. AxisCare works seamlessly with Quickbooks Pro or Quickbooks Online Edition. I've used both and AxisCare saves me so much time. I am constantly finding new and innovative ways to use AxisCare and their support and development teams are the best. Problems are solved immediately and suggestions are implemented in the newest updates.

Cons: I can't think of anything I don't like about AxisCare or the company. I just wish more people knew about them and what an amazingly useful program it is for the management of my home care business.

Recommendations to other buyers: As an IT professional, I can tell you with great confidence that when doing my due diligence in evaluating programs I might use to become the backbone of managing my home care business, I evaluated and demo-ed five different programs that claim to do the same thing. Nothing compared to AxisCare in features, ease of use, and quality of the user interface. In addition to all that, AxisCare understands how a pricing model should be structured. Other companies lock you into a 2 year contract that you have to buy your way out of when you want out...and you will because other companies structure their pricing model on the number of clients you have. Those of us in home care know that the number of clients has nothing to do with anything because every client is different and shouldn't carry the same weight. What matters is the number of hours billed and AxisCare understands this. My advice would be to look into all these things and avoid dramatic price increases by going with AxisCare. I promise you won't be disappointed!

Best Scheduling Software Around

Aug 29, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Compatibility with other software programs we use. Ability to take a prospective client or employee and convert into a actual client/employee. Alerts for scheduling errors, unscheduled shifts, client/employee birthdays, alerts for employee's requirements (Valid DL, Auto Ins, First Aid, Professional License), and alerts when an employee doesn't clock in for a shift.

Cons: Learning to use the software in the beginning but with the assistance with Customer support we were able to become masters of it. Now when we have to call customer support it is usually because of an error we have made ourself, which they can fix that also on their end. Or just a call to tell them we miss talking with them :)

Overall: This is the best scheduling software around. The features are execellent and Customer Support is awesome. Whenever an issue may come up, we have contacted Customer support and they are immediately there to help. If support isn't sure how to handle the issue they will research it and get back with us. They have always gotten back to us in a timely manner and resolve the issue when they do.

The software is easy to work with. Once we got used to using all the features we were able to set up schedules, assessments, plan of care, billing and payroll. It is an all in one software which is compatible with Quickbooks. The billing software is also compatible with third payer software once everything is set up.

Recommendations to other buyers: Easy to use once you have worked with the software. Does everything they have advertise it to do. AxisCare is always seeing ways to improve the software and even give you the choice to switch to new or stay with old.

I used to have complaints over Axiscare but it has been developing and becoming more user friendly.

Aug 28, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I do wish that we could have some kind of way to maybe press and hold shift or control then individually click each visit (or press and hold the left mouse button and then drag over visits) to adjust those times... kind of like in scheduling but you're doing it on the calendar itself. This would be really helpful for when you get an increase in hours for one month, it's that easy. Also since hours vary, maybe there is a drop down menu that says "add one hour before, add one hour after, add 30 min before, add 30 min after" and while everything is highlighted, you just push that button and it will adjust all highlighted visits. Also maybe underneath the caregiver and client calendar, a spot where we can write call logs... we just highlight whatever visit we are referring to and it will automatically populate the caregiver and client's name in the log. Also in call logs, it would be awesome if we could save a document in there such as an important recorded phone call so we can refer to that more easily.

Pros: I really like how you can copy and paste visits where you used to have to make them individually. Yalls improvements have been great.

Cons: Axiscare has been running slow a lot lately. I know that that is sometimes out of any one person's control. I don't really have any cons.

Axis has made scheduling a more efficient process, and saved time.

Apr 27, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall, AXIS is a great scheduling system, that has DEFINITELY added ease and efficiency to the job of the scheduler. And I should know, since I am the scheduler!!!

Pros: The alerts that enable you to know when you have double booked a caregiver with more than one client. Also, the layout of the website gives the user easy access to client/caregiver schedules, profiles, and reports that aide in running a home health company.

Cons: There are days when the system does not work correctly or drags slowly. Also, there are a few glitches/kinks that need to be worked out. Examples include, but are not limited to, a caregiver who works with 2 clients clocks in for her morning shift at 8:30am, and the system clocks her in at 8:30am for her evening shift that starts at 4:30pm. Also, when verifying, once verified and a caregiver manually clocked out, caregiver can clock out later and the system recognizes the telephony change/stays verified-It should unverified automatically if this happens. This may cause discrepancies in payroll/invoicing, if not seen by office administration.

AxisCare Provides a Competitive Advantage

Aug 31, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: After using a competitor's software for our first year in business, I was looking for a better solution to handle the complex scheduling issues we face on a daily basis. AxisCare was up to the task. Not only did we find a better solution for handling the scheduling, but the consistent enhancements to the overall software package displays the dedication this Company has towards staying ahead of the competition. The roll-out of the AxisCare Mobile App has been a huge win for our caregivers, which translates to a huge win in the office. There are less missed clock-ins and the completion of ADL's is much more consistent. The support staff is fantastic. We have experienced a very quick response time anytime there are questions or issues and the staff always treat you in a friendly and professional manner.

Cons: An area that I wanted some more consistency and flexibility with is the customized forms section. When I brought that up to the support staff, they mentioned that the developers were already working on a complete overhaul of that area. One of the main developers actually reached out to me and spent a significant amount of time trying to understand our business and identifying what features would benefit us the most. I'm extremely confident that this roll-out will be as successful as the Mobile App was.

Recommendations to other buyers: Have a list of needs that your business has and make sure your sales person is able to show you how their system can handle them. Once you've identified that they are a good fit, you can rest easy that the support team will be there for you on a daily basis.

Great System!

Aug 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: I know the owner of We Are Family Home Care spent a lot of time researching programs for our company. He felt this would be the best and streamline everything and I have to agree. My caregivers also agree! Some work for several agencies and truly are thankful to eliminate paperwork and have the app or computer access instead.

Pros: Axiscare is very easy to use and to understand, even for those with limited computer skills. Your customer representatives are so kind and helpful and will talk through any problems I may be experiencing. Everything transfers over from lead, to client with ease. The app is outstanding for caregiver use and helps us make sure all notes and ADL's are in on time. The group messaging is unique and a definite perk. I also love the time stamp on everything, it really helps deter any fraudulent activity.

Cons: The only thing I don't like is that the calendar was changed and I feel in some ways it is more difficult to maneuver. However, I do understand that since I use a laptop, this may be the reason.

Not the best but affordable

Apr 19, 2018
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The scheduling feature is easy to use and understand. they will also integrate date from previous databases.

Cons: Really the worst part about there product is on the human side. Horrible customer service (if you can even speak with someone or if they return your calls) and they seem unwilling to accommodate to specific needs

Overall: organization

Vendor Response

by AxisCare Software on June 15, 2018

Matthew, I appreciate you writing a review and letting us know about your experience. It¿s good to hear you enjoy AxisCare¿s scheduling and data imports from your previous system. We take customer feedback seriously, and we were sad to hear you had a difficult time with our customer service. Since your review was posted, I am happy to share with you we have made some changes ¿ one of which was adding several personnel to the Support team to help ensure someone is always available to help. We have also implemented a new system internally that has reduced the response and resolution times by a large margin. We will continue to improve, thanks to open feedback like yours. Thank you again for choosing AxisCare as your software provider and please continue to let us know your thoughts.

It's been pretty good. Better than other software programs but still room for improvement

Aug 13, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Our customer rep., although she has other responsibilities, is very knowledgeable when we have an issue. Staff is usually very friendly. Software is fairly easy to use. The 3rd party billing has made billing the VA much easier and has sped up the payment time by the VA significantly. The integration with Applicant Stack makes putting in new employees a lot easier.

Cons: After customer rep. left, the technical support took a little bit of a hit. While they are friendly, most of the time they have to seek out other help to answer a question. Would be nice to have some better reporting. The one report we requested had done took quite a while to get done and was 75% of what we asked. While I can appreciate tech support calling back (typically the same day), most of our issues are real time issues and would be nice if we could get someone on the phone right then and there.

Very complicated

Aug 19, 2018
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Scheduling is easy, Like easy application links for caregivers to apply. Also easy to make changes to a schedule .

Cons: Hard to remember all the functionality of the software to use it effectively. Need 24/7 support. Reports are confusing. Too much going on in software, not user friendly.

Vendor Response

by AxisCare Software on September 04, 2018

Michael, I am saddened to read about your experience with AxisCare, based on your review. I¿m glad to hear you enjoy our scheduling components as well as the caregiver application workflows. We consistently talk with clients about ways we can improve the software, and we do not enhance the software unless those enhancements were requested by our users. I reached out to you after this review posted, and I look forward to hearing back so we can work to improve your experience.
The title of your review was `Very Complicated,¿ so I wanted to share with you some initiatives we are working on to minimize the learning curve so you can more fully understand our features. We are in the process of writing over 150 helpdesk articles that will be accessible to all our users in a new Help menu. Also, we¿ll be creating more how-to videos to help explain different modules. Lastly, we began a new Continuing Education initiative where we host a group webinar twice a month to any of our users who want to learn more about particular areas inside the system.
We will work hard to ensure your experience with us improves dramatically in the near future.

Improvement Needed

Aug 28, 2018
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that it's web-based and relatively user friendly for basic functions. I like that you can manage most everything using just 1 system.

Cons: Many of the add on products do not integrate well. It is difficult to reach someone on the phone for customer service assistance. Follow Up is poor, most of the time even when submitting a ticket I have to chase down the person to follow up with reported issues. I currently have a ticket open from a week ago and still have not heard back from Axiscare. There are almost too many functions and ways to do things, I feel like I still need a lot of training to fully utilize the products features. The trainings (webinars) are on Central Time and very early in the morning for the Pacific Coast, it would be nice if there were later options for the West Coast that didn't require an 8am Webinar start time.

I've used AxisCare for my agency for over 6 years, and hightly recommend it!

Aug 22, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I recommend calling these guys and taking a demo. This is a seasoned, well designed system that does everything it claims.

Pros: AxisCare does everything I need it to do, and more. It has more features than I even use! The development team is constantly improving the product. The support is excellent and very quick to respond and resolve any issues, which frankly, are few and far between. AxisCare integrates with Quickbooks smoothly. I love how I can staff from my car on my mobile device as easily as I can from my desktop at the office. In my over six years of use, the system has only been down once, for an hour or two. That's it! The reliability of this product is outstanding.

Cons: No real cons. The only thing I'd say is, like any system, AxisCare has a learning curve. The support team does a fantastic job minimizing the time it takes by providing one-on-one training whenever we need it, as well as online tutorials. There are help icons all over the site to provide quick tips and insights on the various features and functions. The coolest thing to me is, years ago, I had suggested those help icons to the development team, and they implemented it! I love how they take user's ideas to keep making AxisCare better and better.

Everything in ONE place!

Aug 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: I'm not sure if it is iPad specific, but I find that inputting notes (marketing plan...call log....) while in the field is so slow that I simply don't do it anymore. I still LOVE having access to all the information in the field and wouldn't do away with my iPad for that reason--because the size of the information is so much more readable in size and ability to "click" on what I need.

Pros: The title says it all...everything is in one place and you can easily see how everything relates. Clients to caregivers. Caregivers to schedules and availability. Marketing efforts to referrals and reciprocating referrals to community partners. Quality of leads...I'd have to write a whole journal to express how there really is a relative AXIS to everything in AxisCare!

Cons: Screen font is small, especially on mobile devices/tablets. There are things I hope get added/improved, like: Ability to add more than one referral source... Drop-down lists of a contacts' classifications in alpha order (not just the order that they were put into AxisCare)... Some more auto-population features... (I know, I really should send the ideas when they are fresh on my mind, because, for example, I can't think of the specific times/things I've wished there was some auto-population.)

This System Will Transform Your Business

Apr 27, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall, AxisCare has been a major value add for our business. We used to maintain paper records, and AxisCare allowed us to replace most of that system. We had reviewed five different CRM options before we decided to go with AxisCare and we have no regrets.

Pros: AxisCare is easy to use, provides great organization and well worth the price. The solutions has a professional appearance, and the layout is very intuitive to navigate. The system combines all aspects of the healthcare business, from marketing and tracking leads to managing client and caregiver information. AxisCare consistently makes updates to the system, making it even better with each release.

Cons: No particular issues with the product. Customer Service is pretty good, however, I have experienced times when follow up could have been more timely.

Axiscare is a solid scheduling software, but a bit one sided.

Aug 17, 2018
5/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The ability for caregivers to request shifts. It lets me know who wants to work new shifts before I have to call anyone. The notifications for upcoming schedules is great, no excuse for a caregiver not to know their schedule. The customer support is amazing - Quick response to even the simplest problem. The badge printing they offered also was nice and made our badges look very professional

Cons: There is no two way communication through the software, we have no way of even knowing if they have received the messages - We had 1 caregiver who never received her schedule - if she hadn't had a consistent schedule we could have had missed shifts We have caregivers who request EVERY shift - so it becomes less useful The mobile app is very one sided - a lot of our caregivers either complained or just quit using it - our calls into the office increased as they grew frustrated.

Great program, always open to feedback and making improvements. Great team to work with!

Aug 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: It would be great if the "vacation/time off" block periods on a caregivers calendar provided a hover memo for the reason they are blocked during that temporary period. Also, for shifts that overlap into the next day (live in shifts and overnights), that those blocks showed that on the calendar as well, as a visual reference.

Pros: Easy to use and navigate. I find the ADL's tab very useful when staffing a caregiver with a client.

Cons: I would like the snapshot of caregivers to pop up again that provides immediate information for contact and their classes. Adding a messaging option to that snapshot would be very useful. I wish a note or memo could only be removed or edited by the user who entered the information to avoid other users from possibly making adjustments or deleting the information.

Versatility and flexibility

Apr 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: From the first week of operating within Axiscare it was clear that it had the simplicity and all the flexibility to accommodate future use. Any software that accommodate growth and flexibility is going far beyond competition. The support team and manager are very forthcoming with quick response time.

Pros: Multi platform use i.e. smartphone, tablets, desktop. Low cost to enter. Multi-user integration without jeopardising security. Contact with support, improvements made over time, Listens to input and accommodate for special changes to one client. Form creating possibilities (which can only get better as it is in Beta) Financial reports. Overall very easy to use.

Cons: Would like the phone app to be introduced to UK. Full integration with xero.com accounting software for invoicing.

AxisCare makes it easy to follow clients from Leads to actual Clients.

Aug 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the reports that we can generate through the software, especially for tracking our numbers in regards to marketing. The calendar view for both clients and caregivers is easy to follow even though I do not access them as much as some of our office staff. It is very easy to add additional shifts and monitor overtime from these calendars. I think it is important that AxisCare leaves different areas for specific notes, this makes it easier to keep track of clients throughout their time with our company.

Cons: I think it would be beneficial to have more focus around referral sources, especially if there are duplicates. Another con is that the client's calendar is sent out after their schedule is put in, for new clients this can be stressful because we may not have caregivers in place right away and all they see is an empty schedule.

User friendly and high quality software

Apr 20, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Using Axis Care software has been a great help for our agency. It allows us to focus on our clients and caregivers instead of focusing in the office management. Since Axis Care takes care of schedules, payroll, billing, we have more time to attend people rather than process.

Pros: Reports are great: billing, payroll and royalties. Specially great when you see the same amounts on them. Easy to add clients and caregivers.

Cons: On March 12 the daylight saving time started in the USA. In Mexico it started on April 1st. During those weeks, caregivers could not check in and out correctly because the system had a different time. Very annoying and we didn't know how to fix it. Making changes to the schedule is not that easy. I make a change and click save but it doesn't save nor tells me what am I doing wrong. Spanish translation is terrible. I could help with that if you want I don't understand the fix and hourly rates. It calculates the same way. If you change the default hourly rate, it changes the rates of past events which is bad, because that already happened and should not change.

Helpful, successful, and easy to use

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: Axiscare is on the right track as a successful tool for businesses like ours! With some small tweaks here and there im sure it will quickly grow into a widely used program.

Pros: Caregivers can pickup on how the app works with ease, its very user friendly and helpful in many ways. Axiscare from a management standpoint is very helpful with the GPS tracking of caregivers so they cannot falsify when they arrive to a client and its easy to encourage notes due to how easy it is to find and submit them.

Cons: The only Con i have found with Axiscare is the fact that caregivers cannot see a summary or care plan of the client before they request them. Caregivers are instructed to call us to inquire about a client because we ( being management) can see their ADL's and Notes so it makes us have high volumes of calls on something they should be able to see themselves on the app.

Customer for almost 5 years! We love Axiscare!

Aug 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love all the little features besides the scheduling side that applies to our Caregivers. For example, clocking in and out, online schedules available, online case notes, assessments, and ADL's available for Caregivers. Notifications for a failed clock in/out. We LOVE these features!

Cons: Sometimes there will be software glitches - When you click on a particular client, it will take you to another client so you have to start over at times. It's absolutely manageable but it does happen often.

Overall: We have had AxisCare for several years. We have had a very pleasant experience and always recommend AxisCare to other agencies that are in need or unhappy with their current scheduling provider.

Recommendations to other buyers: We are really hopeful for an app for office use in the future!

Love

Apr 25, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Axis Care is a very accommodating company. They have worked with us since the beginning and have made many changes to our liking. I believe it could be more fluid, but I believe they are getting there. The staff is excellent and we enjoy working with them very much.

Pros: The OS is pretty simple They are willing to change the site to accommodate our needs Price Reports Phone App

Cons: It isn't as fluid as it could be, pages could work together more Care Note week and Billing week does not match and is a major annoyance (needs to be sun-sat and should have a bi-weekly option) Does not sync/update Home Care Pulse when cases end, even though the information is updated from our system Website is very hard to navigate on a phone when making changes

Accountant

Aug 17, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: There are some great features to this program. I like that it works with quickbooks and the 3rd party billing is awesome.

Cons: When you call for support, you never get an answer. It seems you can only get that through email. Also, the weighted overtime does not calculate correctly in most cases, causing me to calculate it by hand or run the risk of short paying or over paying an employee. There are also some other non user friendly features like the inability to convert custom h rates over to just an hourly rate. This causes extra work when we have to manually go in and change those. Billing is also confusing, we are set up on auto billing, however the invoice always shows up as if it is still due. It would be nice if the payment was ran and applied to the invoice prior to the invoice going out that way we avoid double payments.

Awesome service

Aug 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: We have been using Axiscare for almost 4 years. We like it. It's like a blood to the body. Entire business is off of Axiscare.

Pros: Understands Home Care key feature which is schedule, search and I can create my own form is nice and awesome.

Vendor Response

by AxisCare Software on September 04, 2018

Chisung, I¿m glad we have been able to connect after the posting of this review.
We have put a lot of effort and resources into our customer service lately (implemented a new ticketing software, new phone system, etc), and our reps being rude to you is unacceptable. I will make sure it is addressed immediately. You have been a client of ours a long time, and we greatly appreciate your business. I want to make sure this issue is addressed and you enjoy your experience with us every time you call. I look forward to talking with you again soon.

Best option to run my office!

Aug 29, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I would like to have the options to update many calendar start and end hours because sometimes schedules change and I have to do it 1 by 1. I would like to be able to make queries and download reports that can be imported to my specific accounting system (Mexico).

Pros: Easy to use across all platforms. Allows staff, clients and providers to keep updated about any schedule change. New features of the calendar are great! it is easy to use and very fast to update and change providers and scheduled hours.

Cons: Cannot move a calendar schedule in mobile platform from one date to another. The AVD that has to be filled by the providers everyday could be improved to be more friendly with mobile platforms. Can't use the SMS notifications with Mexican numbers. The Daylight Saving is not the same in all countries, and can't be configured differently.

It could be worse but it could be much better

Aug 20, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Comments: I would like it to be more user friendly. I wish that you could use it easily to document client visits.

Pros: I find the clock in alerts the most helpful. I like that you can track the visits using the computer program.

Cons: Poor tech support. It takes a long period of time to get a response to a question. The constant changing of format with out considering the client's needs or wants.

Vendor Response

by AxisCare Software on September 04, 2018

Jenell, I am saddened to hear about your recent experience with AxisCare. I reached out about these issues and I look forward to your response.

I want to make sure we do everything we can to improve. We have invested a lot of effort and resources in the last 6 months (new ticketing software, new phone system, etc) to ensure our customer support exceeds industry standards.

You mentioned that we update AxisCare constantly with no regard to the client¿s needs or wants. I would like to hear about the specific changes you do not like, as we take great pains to make sure the updates and enhancements we make to the system are for the benefit of our Users. We actually do not make an update if it is not requested by our clients.

Any clarity you could provide would help us improve our software and our support.

This is an excellent product. Easy to use and very comprehensive.

Feb 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: The designers did a nice job. Like the beta version calendar.

Pros: Easy to transition from screen to screen and easy to find what you are looking for. Love that it alerts you to overtime at the time of scheduling.

Cons: Hard to define schedules between caregivers on the report, need a dark line between caregivers and the lighter line between clients. Cannot check back to see past emails - when they were sent - what was their content. No place for county on the caregivers and clients profile.

Vendor Response

by AxisCare Software on March 28, 2018

Deborah, we appreciate your candid review of AxisCare. We welcome feedback from our users, and we review every comment in order to continually improve. We are happy to hear you like our calendar as well as the screen transitions and overtime alerts. We like those too! We were, however, sad to hear you are not a fan of the caregiver schedule report along with a couple other specific features. I am happy to tell you we do have solutions for those, and we will be reaching out to you to explain how you can get what you need.

More importantly, we also noticed you gave our Customer Support a 2-star rating. We are very interested in hearing more details about your experience so that we can focus on giving you the excellent support you deserve. Your colleague from Holli Care (below) had a different experience and gave us a 5-star rating (which we strive for every time), so we want to know how it was different for you and how we can get better.

Again, thank you for your feedback and we hope to hear from you soon.

Don't look anywhere else. Axis is the best for your business needs. Trust me....I know

Apr 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: After using a few other software systems we stumbled across AxisCare. It is very user friendly. It took me less than an hour to be independent with the software. We use AxisCare for our "in home PAS business" and for our "Assisted Living Business" The customer support ladies are wonderful, friendly and always eager to help. They listen to our issues and try to adapt the software to meet our needs. Payroll and invoicing is so easy with AxisCare. I can't think of any upgrades that are needed at this moment.

Pros: Telephonic clock in and out for employees that transfers into the payroll reports. This makes payroll so easy. Same with invoicing.

Cons: The recent upgrades to AxisCare fixed the one con I had with the software.

Love Them

Apr 20, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We enjoy using the software to manage our aides and clients and customer support is awesome!

Pros: Great customer service! Works wonders for scheduling and aide/client management.

Cons: We're looking forward to when they can integrate a customizable Nursing (admissions, nursing visits and supervisory visits) platform that can be used with tablets by our nurses in the field that will allow signature capturing from both the nurse and the client. Also, the mobile app is new and needs a better integration with the software and signature capturing from the aides and the clients on a daily basis. We'd like to see the forms be more customizable.

Ease of Use

Aug 22, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Customer service is prompt and very helpful. There are many features within AxisCare that we don't always use and sometimes need help either understanding or remembering how to do it again and their support staff is excellent and patient with our needs.

Pros: The ease of integrating with QuickBooks. Once our data is verified within AxisCare the process of integrating with QuickBooks is painless and simple. We also like the ease of scheduling our client visits and sending out open visits to our caregivers.

Cons: Some limited features but I have to say that when we have recommended an enhancement they implement it.

AxisCare is a whole new opportunity to maximize customer service and move through processes easily.

Aug 31, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: I would like the recommended caregivers screen to be more like the Legacy option. I would also like to see who the assigned caregivers were on removed shifts.

Pros: I like the ability to navigate easily when scheduling and the options it offers. I like the added ability to click and drag and being able to see removed shifts. Color options are great!!

Cons: I don't care for having to choose a reason every time you make a simple change with calendar. It's too many "saves" to make a change. Although I have figured it out, I found when training the "start" date and the "effective " date can be confusing.

Excellent software for scheduling!

Aug 20, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: If we could ask for one thing to be fixed on AxisCare from the list of cons, it would be making the site responsive. When our schedulers are on call 24/7, they may not always have a computer or even a tablet handy to make changes. Perhaps the developers could try updating schedules from their phone to see how difficult it truly is.

Pros: User friendly, excellent for scheduling, updates improving the software on a regular basis are great, rarely ever breaks down, works well with billing and payroll in QuickBooks

Cons: Ideas to make software more user friendly are normally ignored; most issues blamed on "developers" and "developers" are the only ones capable of providing solutions yet can never be reached for questions; mileage "as the crow flies" is not really helpful; geo codes aren't always accurate; the site really needs to be responsive; caregiver/client notes should show if they've been edited and by whom and when ... also if anything that was deleted could instead be archived so others could go back and view if necessary

A for Axiscare

Aug 16, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: They are a great partner in the Senior Care world!

Pros: The ease of operation is smooth and intuitive. I was able to learn 80% of what I use regularly within a few days. The last 20% has taken a while only because I haven't given it more time to learn. The support staff as been exceptionally helpful and I recommend this product completely. I know that every little suggestion that I have shared with will contribute in some way to future improvements.

Cons: Printing Options, emailing calendars, minor stuff. I don't have any major complaints. Super Job AxisCare.

The Best Solution Out There!

Aug 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Price & Capabilities.... the software does more than we need. The affordable solution was the hook but again the capabilities set it apart from everyone else!

Cons: Seriously, can't really comment on this, there simply is nothing to say. Even when our team neglected to understand a function, the company customer service was great! In fact, Sydney and Lauren are my 'go to girls' at AxisCare... not too many companies can be that focused, we love it!

Overall: We started off with just 2 clients, we learned a lot, then we kept adding more clients on, each and every month. The entire experience was awesome!

Recommendations to other buyers: No, I would encourage you to check it out, they not only know their stuff, but they eventually become 'partners' - and if you're in the non-medical home care business, that's exactly what you need to be successful.

Axis Care has the feel of a new product that everyone doesn't know how to use

Aug 17, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Comments: When we call in to the help line we almost always have to leave a message. We can't get an answer quickly. The help line is great about returning call.

Pros: The app for caregivers is great. The fact that the program is web based makes it easy to use anywhere.

Cons: Pre fixed forms and issues. not enough ways to personalize the program. Trying to get Axis Care integrated into our billing system is probably the worst part. A new caregiver has to log on the computer prior to using the app. There is no easy way to just write a note on the profile or care plan. The administrator can't get onto the app.

Vendor Response

by AxisCare Software on September 04, 2018

Kathy, thank you for your review. We always want to improve our software and support, and you have helped us greatly by highlighting some areas we can work on. I tried connecting with you directly after this review was posted, and I look forward to hearing back.
You mentioned you were leaving a message too often with our support team. We have recently implemented a new phone system to be able to track, record, and handle more support calls, and our answer rate has increased to the point that now we rarely have any voicemails to return. Also, I would be curious to learn more about your billing system and the integration you¿re experiencing. We integrate with QuickBooks (Desktop and Online) and we have multiple export options for importing into other billing systems.
I appreciate your business with us, and look forward to delivering a better experience.

Couldn't Be Happier

Apr 27, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: AxisCare made the impossible, possible. We are a new company in the Home Care arena and as you can imagine trying to start from the ground floor is a monumental task. AxisCare took one of the worries out of our hands by providing us with their scheduling tool to track client and caregiver schedules. We rely heavily on the reporting tool to ensure all clients and caregivers are scheduled appropriately. Without this tool, we may not have noticed scheduling conflicts or unassigned visits.

Cons: I really haven't found a least favorite option yet and I doubt I will. I am currently testing the mobile app to see if it is something we want to roll out to all of our caregivers.

AMAZING customer service!

Apr 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This product is EVERYTHING you need and more. I promise you won't be disappointed!

Pros: AxisCare is very user-friendly. Everything I need is accessible from the dashboard, and running reports are a breeze. It's not often, but when I need help, their Customer Support team is fantastic. They remember who we are, where we are, what we do, and what we need. I've never had to wait more than an hour for them to fix my issues.

Cons: I have no complaints about AxisCare. We've been with them for almost 3 years and have no intentions on switching!

Axiscare: Not perfect, but he best option for us

Apr 26, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have used Axis for over 3 years. There have been some good changes made to the system, and some changes I wish would have been made. Overall it is an exceptional value, and I have appreciated the relationship with the company as well as the personalities within Axiscare.

Pros: Affordability; updates to the clock-in methods; Simple to complex report options; Programmers implementing requests into the system (changes)

Cons: The care-note week and the billing week do NOT match (sun-mon; Sat-Sun). Have been asking for this change for a very long time - It creates big issues for insurance billing.

Administrator

Aug 29, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I would like to be able to block caregivers from facilities and not just clients. I would also like it if the caregivers could not see they were blocked.

Pros: I like having everything in one place and the fact it can be accessed from anywhere. I think overall the software has been great for the company.

Cons: I do not like some of the new functions. I liked the schedule better the old way. There are a few things I would change in the program for my company. Having to make new forms when we already customized the old forms is a huge waste of time.

Great Tool For Managing An Agency

Apr 20, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: The software is really good for scheduling and keeping track of your clients. It is intuitive and relatively easy to navigate. The company is committed to pushing out improvements and does so by listening to their customers. It provides the efficacy needed to manage staff and clients as well as each case.

Pros: Intuitive, easy to navigate, relatively robust client management capabilities.

Cons: Needs to be some kinks worked out with the telephony. In brief, the times noted respectively to a client isn't always accurate if a caregiver goes over the allotted time of one client and then tries to call in for another client in the same day. If the time the caregiver went over with client A is overlapped with the next client, client B, then telephony does not recognize the correct client. One other needed improvement is the application. Very archaic and needs to be customizable and not static. Too sterile.

Good all-around homecare mamagement software

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall very happy with product. Although not 100% perfect, much better than others used previously.

Pros: Fast/responsive, fully integrates online applications/applicants, caregivers, clients, marketing, scheduling/calendars, billing & payroll, clock-in/out using telephony or smart phone app (gps). Integration with Quickbooks.

Cons: Integration with QB online has not been as trouble-free as with QB desktop. Although continually providing new features and upgrades, sometimes a bit slow to integrate specific requested needs.

Easy to use database

Aug 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The price of the product is very good for a small company like myself. We have used it for several years now since start up and have had positive results. The app on the phone for Electronic Verification is very important to us and shows our credibility to everyone.

Pros: We can have our caregivers and clients in one place as well as billing and payroll. This is a huge benefit when tracking all your employees and clients.

Cons: Wish to be able to add certain fields that are unique to my company. Wish I can run certain reports in a more friendly version.

Getting better everyday

Aug 29, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Customer service department has been very responsive to our needs. They have worked hard to get us to where we can import payroll seamlessly with our payroll provider.

Pros: Easy to use Visual aids make it very easy to scan the schedule quickly to see where your immediate needs are. Customer service is great New features being added based on customer feedback

Cons: Some features are slightly behind a couple of the competitors (this gap is closing quickly) Cost is slightly higher than some of the competitors with comparable products

User friendly

Aug 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I would like to see if we could get an option for the client to sign on the app before the caregiver clocks out if need be. We have a few that will let the caregiver leave early and I have to clock them out from the office but then we don't have a signature.

Pros: I came to work with a new company and no one really understood the software even tho they had been trained. I was able to figure out the system on my own and guide them through it. I find it very user friendly. The majority of the caregivers really like the app and being able to see their schedules and the messaging system.

Cons: I was unaware of the price structure and that we are charged for clients over 20. I would like to be able to have all clients on as active and be able to put our facility hours that we staff on as well but it cost to much to have that many clients in as active.

An accurate solution for Homecare Agencies

Aug 29, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: In our research for a system that better suits up for our operation, Axiscare was the best option. We have made adecuations on the way we use it, to make it fill for our operation. Allthough the Axiscare team has created customizable sections, it would be great to ask us specific modifications that can make this system our BIGGEST tool. There's no periodic or scheduled shotr meetings with the customer, to listen how this tool it's working; at least not in our experience here in Mexico.

Pros: Covers the biggest and basic operations of Homecarebusiness. Information and reports can be accesed and filtered as needed; it may also be exported.

Cons: Still with old feel and look of the page. Lacks of removing past info such as prices & info catalogs.

Good, but I wish it was more robust, more functional.

May 06, 2015
4/5
Overall

4.5 / 5
Ease of Use

3 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Like: good customer support, easy to use, not too expensive, has all the necessary fields, no unnecessary "bells and whistles"

Cons: least: not very functional, not very flexible. Hard recommendations: - Exports should be more user friendly, provide information, sometimes it is just like downloading words, not data which can be sorted upon. - wish could send caregivers emails/texts from their profile, not need to go out to caregiver list - wish we were not so restricted in the texts - program "kicks us out" without the user being aware, and then when we hit "save" it is NOT saved, because Axis had already kicked us out. - more flexibility in terms of creating our own reporting, screens - there should be an identifier in caregiver, which should be a column in caregiver list, indicating which caregivers are actually working that week

Recommendations to other buyers: I like Axis and recommend it. Potential uses should Make sure you know what you want before

Customer for over 3 years now

Aug 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall - great system for in home care. We also use this for our Assisted Living Facility and it works just as well.

Pros: Simple payroll & billing reports. Easy clock in and out for caregivers. Mileage tracker making it easy for management to reimburse caregiver time Love the notes section

Cons: Scheduling section is a little difficult to navigate but this could be an user issue. Having a difficult time adjusting to the new features and functions. I need to watch the training sessions but haven't had time.

I like the software and the technology. It is well designed and suits my needs.

Jun 01, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Suggestion: I wished axiscare had the option to create forms and fill out forms for caregivers same way as we can do for clients.

Pros: Great software. Ease of use and functionality. Form creation. Scheduling, ease of reporting and dependability/reliability.

Cons: I had issues with customer service. There are multiple times I call and no one answers the phone. I understand the volume of customer calls can be daunting but I believe poor customer service can in the long run drive customers out too. Don't be mistaken, I love Axiscare. it is a great software but please please fix the customer service issues.

Vendor Response

by AxisCare Software on June 18, 2018

Nassir, thank you for your candid feedback. I¿m glad you are enjoying AxisCare¿s ease of use, creating custom forms, and the scheduling and reporting functions. We are sad to hear about your experience with our customer support, but want to let you know we have made significant improvements. AxisCare has had record growth in the last 6 months, but we have taken the necessary strides to stay ahead of the demand. We just grew our Support team by 33%, and we have implemented a new support system that has reduced our customer response and resolution times. Thank you for your patience through this process, and for being a valued client of AxisCare. Please continue to let us know how we¿re doing. We look forward to hearing from you.

Axis Care review for site 310 Visiting Angels Clearwater

Aug 25, 2016
3/5
Overall

3.5 / 5
Ease of Use

3.5 / 5
Features & Functionality

2 / 5
Customer Support

2.5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Installed in 2012, we used the ancient method of paper and spreadsheets to do our scheduling. Since we installed the program it's definitely put us on another level as far as scheduling, what caregivers and clients would and would not be a good match for each other and has made life pretty easy for myself who do constant scheduling.

Cons: minor glitches. When changing a schedule permanently the changes do not show up until the first of the following month. You have to manually do it day by day which isn't too much of a burden except when the change is early in the current month and I wind up spending a lot of time doing 30 days manually, one by one. Also, when removing one day out of a permanent schedule, you can't. You have to remove the whole schedule and re enter it with the applied changes.

Recommendations to other buyers: Look at the big picture. It helps scheduling to the max, and keeps track of important notes and calls.

Marketing Director

Aug 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Love it, especially the customer service. Our case manager still uses her little ipad to use AxisCare. She deserves to win this laptop for her office. Not only is she great, she is on her second career at age 72 and works because she loves the people she can help through Grace Care.

Pros: Love it's integration. The ease of data entry is appreciated and the way one thing connects to another is great.

Cons: Changing data once it is in. I find it a little difficult that we can not remove an entry especially if it was done in error.

Easy to use and very helpful

Aug 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: AxisCare makes it very easy to create and pull payroll and invoice batches to sync over to QuickBooks.

Cons: I wish there was an option to pull over all hourly rates as hourly, instead of the Custom-H. It would make the payroll side of things much easier. I also think there needs to be a sections, that will sync with QuickBooks, to put client credit card & automatic bank draft information, as well as bank account information for employees who are on direct deposit.

My Access to Axis Care is Accentuates the Whereabouts of my Caregivers!

Apr 20, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We have just finished our first full year in the home health care business (whew! what a ride). We looked at three different scheduling software programs and chose Axis Care due to the fact that it appeared to be user friendly and guess what? It is!! Not only is it user friendly, we have found customer service to be top notch; they are right there to answer a phone call and I have not had to "wait" on the line, in queue for the next available operator to help me, nor have I had to listen to an automated recorded message that prompts me to choose 1 for customer service, 2 for sales, etc. REFRESHING!! I am happy with the syncing feature to Quickbooks for both payroll and billing.

Pros: User friendly, syncs with Quickbooks.

Cons: Can't say I have found anything I don't like about it.

Easy to Learn and Use.

Aug 28, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Used another software company and AxisCare is much better to use. Would like some improvements.

Pros: The new calendar is much easier to use and make adjustments, I like to be able to copy shifts in through the month.

Cons: Would like to see a way to add bonus for caregivers without adding extra hours to the caregiver. We bonus different bonus' through the month and I would like to add the bonus to go to PayChex with having to add them in manually on a spread sheet.

Elimates time consuming tasks so I can focus on growth!

Apr 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I helped implement AxisCare with my former employer. Its user friendly interface and robust data reporting impressed me. After getting all our clients and caregivers into the system I just can't imagine ever using anything different for scheduling! From hiring to staffing to billing - AxisCare simplifies it all, which is why as I currently work to start my own agency I'm using them from the very beginning. I'm confident it will allow me to focus on growth and quality rather than busy work and administrative tasks. As they say..."Time is Money!"

Pros: Very user friendly. Simplifies scheduling. Streamlines billing and payroll.

Cons: Higher cost than other software. The functionality makes it worthwhile, but it definitely comes with a cost.

Almost Everything you need in one software

Aug 25, 2016
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support staff is wonderful. They listen to concerns and suggestions and have made changes to help the product be better suited for our needs.

Cons: There are some features I would like to see. I would like this to be a fully functioning EMR. I would like more flexibilit and options when creating care plans and face pages

Overall: We started as a small agency and have grown significantly, it has been great to have a software that continues to meet our needs as an agency

Recommendations to other buyers: Great product. Our staff love the mobile app

Axiscare is a great tool!

Apr 20, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Very satisfied with Axiscare as a whole. It helps with the important things like scheduling, keeping contacts, and setting appointments. We acknowledge not all the features are used, but we enjoy the ones we do employ.

Pros: Clean interface, scheduling with ease, despite issues that may comes up they respond rather quickly with fixes. Plus they are always making small and important improvements. Oh, and I forgot very affordable!

Cons: Don't like the interface on my phone, though there is a caregiver clock in features, which amazing, wish there was a mobile feature to run my office on the smartphone so I don't have to rely on the webpage.

Best I have ever used!!

Aug 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: Keep up the great work!! You have an exceptional team!

Pros: All of the features I need are at my fingertips! Updating info is so easy, and so is customizing what we need. Customer Service is always right on top of any request that I have, and if I don't understand something they are always ready and able to walk me thru it. I have worked with so many softwares over the years, and this is - by far - the most comprehensive.

Cons: The mobile app is harder for me to navigate ... but that is because my work phone is very small, and my eyes aren't as good as they used to be.

The software has made my job much easier.

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use once all the data input processes are learned. Being organized, altering me to issues, and showing conflicts in scheduling has been a stress relief.

Cons: The process of learning how to use the software is long and you stumble a bit on the way. Learning how to make changes to a single day on a schedule without manipulating the entire week or changing the rate for specific times has been an issue.

AxisCare saved us! Not sure where we would be without it.

Aug 28, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: You guys are great. It is not inexpensive but we fine it worth every penny.

Pros: We have loved the functionality from the start but the new platform and intuitiveness of the program make it even better. 90% of what needs to be done is quick and easily accomplished with this program.

Cons: Using this on a phone or tablet can be challenging. When we have had issues, we sometimes have difficulty getting a quick and easy answer.

Easy and simple to use friendly user

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I like the phone app

Pros: Easy simple plain like the new colors The customer service personnel are friendly smiling & knowledgeable They try their best to answer questions & find solutions when I have any problems The education & in service they are very helpful & the videos are simple to follow

Cons: The new changes anytime I put the curser it lights up & changes with out I mean to &.it is more sensitive

Great minus the Support

Jun 05, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The functionality is great as is the ease of use. It is a much better product than we were using before.

Cons: The support is terrible. Noone ever answers the phone. Takes no less than 3 hours to return your call. When call is returned it appears as if they took your number off of the caller ID because they say "we are returning a call from this number", instead of knowing what you called for and who you are because they listened to your message.

Vendor Response

by AxisCare Software on June 18, 2018

Don, thank you for your review on AxisCare. It¿s great to hear you¿re enjoying the functionality of our software and that it¿s been a better experience than your previous software. I also appreciate your openness about our Customer Support, and highlighting some areas where we can improve. I would like to apologize for the experience you have had. I have addressed your concerns with the entire Support team, and I¿m pleased to tell you about some of the changes we have made. In the past 45 days we have increased our Support personnel by 33%, and we are continuing to grow. We are also implementing state-of-the-art ticketing and phone systems, and we¿ve already seen dramatic improvements in both response and resolution times.

Again, thank you for your feedback and we hope to hear from you soon.

Love!

Aug 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: AxisCare is very user friendly making it easy to train staff and caregivers to utilize properly. The AxisCare team is always making improvements based on the needs and wants of the customers. Support is easy to get a hold of when you do have an issue or question.

Cons: The AxisCare team has made lots of enhancements this year and done a great job at prioritizing so I cant think of a con.

Vital tool for Homecare Agency

Aug 29, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: It is a vital tool for homecare and life would be way harder without it.

Pros: Scheduling is better than it has been before. Have faith it'll continuously improve itself. Love the Note taking and reporting tools as well.

Cons: Wish the administer user had a more mobile friendly platform to manage work. Have to do a lot of pinching and resizing of the screen for handling scheduling on my smartphone and its a plus size.

Great Tool for Caregiving Management

Jan 24, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's organized features. Especially with scheduling caregivers along with compiling notes for audits and reviews.

Cons: Wished it would save in real time when edits are made instead of hitting save when you wish to complete an edit. There have been times after a long note was taken that something happened with my computer, internet, or the site and everything was gone without being saved.

Overall: It has been positive experience. Of course, one could wish for improvements here and there. Overall, it's been a great tool and I smile when I even see my competition adopting it. Must be effective.

Recommendations to other buyers: Essential tool in caregiving management.

Great Product and customer support.

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: AxisCare has been great for our business. Going from spreadsheet scheduling to a fully integrated scheduling and billing product has tremendously helped our business focus on the growth and care for our clients. AxisCare is committed to continuously improving their product and providing great customer care. Katy Eldercare highly recommends AxisCare for all your scheduling, billing, and invoicing needs.

Cons: There are no cons specifically. There is always a learning curve when you implement new software for your business.

Time will Tell

Aug 29, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Problems with background check and training integration.

Pros: I like the scheduling and ease to make schedules, verifying schedules, checking the clock in and out for caregivers. Also, the ability to create custom forms, insert client's information such as ADLs.

Cons: Mobile App needs to be tweet. Some caregivers are still having issues with clocking in and clocking out, GPS system, i.e. geofence, etc.

For basic day to day features its great.

Aug 23, 2018
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: I wish that there were less errors with the system in general, I feel like we are spending a lot of time having to remedy things that shouldn't be happening.

Pros: I like the day to day features, its easy to change the schedule. And the application process is made very simple. I also think the assessment forms are great.

Cons: The clock in/out process is causing a huge problem. We spend a good amount of time everyday having to go back in and fix times when people are actually clocking in but the system isn't reading it, not to mention the amount of time we receive text or calls telling us they aren't able to clock in or out. I try to use the telephony messages and they glitch almost 80% of the time which is super frustrating.

Good product for non-medical home care

Aug 25, 2016
4/5
Overall

3.5 / 5
Ease of Use

3 / 5
Features & Functionality

4.5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: A great feature is the map function - I like the map directions from caregiver location to client - like the text and email schedule feature to the care givers. Like I can see all the clients at once for the week. It great to see if someone has blocked days and you've double booked them. I like that it turns applicants in to caregivers - I no longer have to do schedules by paper and I can easily change a schedule. I like it is HIPPA compliant

Cons: wish that the caregivers could see who else is scheduled so they could switch shifts - also wish there was a continuity of care tab where they could leave important notes for each other about the clients care and condition - would like a supervisor/admin app on mobile devices. would like a tab so schedulers were not able to see pay rate info for client and caregiver and also not have access to their DL number and SS number. This information is not needed by a scheduler. Most people don't understand the NOT available feature on the application and it causes problems by blocking their schedule because the care giver are used to putting hours they can work not that they can't work - this is a bit backwards. I also wish there was a way to delete people who never became a caregiver - also if we could upload our own incidents reports and the caregiver would have access to fill them out on line that would be wonderful.

Recommendations to other buyers: go through several companies demos and see what is the right one for you - make sure it is HIPPA compliant.

AxisCare

Feb 22, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: -I liked how the calendar functioned, you are able to adjust a single shift straight on the calendar or the whole schedule via the bulk scheduling. I like how the calendar showed you the past week, current week and 2 future weeks EVERY TIME. -I liked how the open shifts show on your home page, so they are very easy to identify -There is a great space for the marketing team--but it can be cumbersome and hard to use for a team -The app is great!

Cons: -I do not like that there are so many spots to put notes, it became very hard to figure out where everyone was putting notes (when looking for a note you had at least 5 spots to check. -Not as customizable as other products on the market

It's been a great 3 years.

Apr 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've been using their services for my healthcare agency since 2014. I would say they are very personable and quick to respond. They have evolved and stayed on top of the healthcare management info trends and I believe they will continue to do greater things. After I decided to close my agency, they were able to accommodate a lower affordable rate to keep my client files in their system. Thank you for all you do and thank you for the great leadership you have provided all the way from the top.

Axiscare is Great

Aug 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Axiscare has been great anytime we have an issue or need to find a certain report they are right there to help!

Pros: I love that Axisacare is easy to manage/ learn. we have had a few offices assistants and they a learned the system fast. Also I must say the customer service is great !

Cons: Sometimes when you update a schedule it wont change all the days so yo will have to manually change them.

3rd year user

Aug 10, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Love that it tells you if you overlap caregiver shifts and the ability to transfer to Quickbooks. We also love you can add extra expenses such as mileage, groceries or other purchases made on the clients behalf

Cons: I like the older version and not the Beta version Wish we could have the older version back. Would like to have the view available for 2 weeks

I HAVE USED AXIS CARE AT TWO HOME CARE OFFICES NOW. THE NEW DESIGN HAS SOME IMPROVEMENTS, AND SOME CHANGES

Aug 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: GOOD INSTRUCTION AND CUSTOMER SERVICE.

Pros: I LIKE THE EASE OF INSERTING NEW INFORMATION, AND THE WAY THE CALENDAR REMINDERS WORK , AND COMMUNICATION TO THE CAREGIVERS IS GREAT

Cons: DON'T LIKE THE NEW CALENDAR OR THE NEW FORMS THAT HAVE TO BE MADE. I LIKED THE LEGACY FORMS. I DON'T LIKE THAT YOU CANNOT MAKE A REPORT OF APPLICANTS WHEN YOU ARE SEARCHING FOR A SPECIFIC CAREGIVER. AND I DON'T LIKE THAT IT IS DIFFICULT TO UNASSIGN A DO NOT BILL OR DO NOT PAY VISIT. AS WELL AS TRYING TO MAKE A CHANGE IN PAY AFTER THE HOURS ARE VERIFIED,

Used AxisCare extensively dor managing my Home Care business

Aug 10, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: A very affordable and easy to use Home Care Management tool, it has all of the essential features and they are committed to updating it on a regular basis

Cons: They are missing certain split billing and Medicaid billing features that would help a lot and they ten to collaborate only with third party vendors that are very expensive compared to alternatives

Easy to use!

Aug 28, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall, AxisCare is an excellent system. However, I wish there was a way to send providers a message when they clock in.

Pros: AxisCare is easy to navigate and maintain client and support staff profiles. Having in system forms for applications and intakes is a plus!

Cons: Having a more system wide search would improve Axiscare. Lack of multiple caregiver pay rates is a bothersome.

AxisCare - A very Helpful Scheduling System Home Care

May 06, 2015
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: For a web based system it is lightning fast, which is important since you need to navigate to many places as home care workflow dictates. We could not handle the capacity we do without a very speedy system. The system is also very reliable. In the 9 months I have used it, I don't recall there ever being wide scale system issue or outages. The vendor is friendly and responsive.

Cons: The product GUI seems a little dated even for a newer product. There are sometimes better ways to approach functionality than the methods implemented. Also there seems to be features added on top of other features which creates some duplicative functionality as opposed to reworking a feature the right way. Something a strong product manager would be able to oversee.

Recommendations to other buyers: Make sure you get a chance to play with a system before you sign the contract. Sales people will show you what great features and what look snazzy, but you really don't know what you are getting until you spend time operating the system with real life work situations. By then it is too late. Make sure contract is month to month in case this happens. I switched from a competitor to AxisCare and have been largely happy with my choice.

Easy to learn and navigate AxisCare

Aug 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: Friendly Support team.

Pros: Very user friendly. Easy to move through client and provider portals. Easy to document and search. What I like most : The texting feature.

Cons: I do not like that Provider calendars only show distance from home when you do a "recommend provider" search. It would be much more effective to have it display distance from last client.

Best Homecare software I have used

Apr 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We love this software and have been using it for going on 3 years now. Axiscare has been a wonderful partner for our small business.

Pros: The functionality of reports, the responsiveness of the customer support staff, and the pricing based on hours billed.

Cons: The only drawback is not being able to toggle between client and employee calendars without going back to the client or employee main list.

decent scheduling software

Aug 16, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the system set up and how easy it is to utilize, moving from page to page. Also the jump to feature assists when we need to quickly find a caregiver or client

Cons: I do not like the new calendar, the legacy calendar was easier to use. Especially with changing times, rates, pay rate and caregivers. Otherwise a very good software program

Good solid program

Apr 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Been using AxisCare for all our scheduling/management need for over 4 years. We have used two other systems previously. We are very satisfied with our decision to use AxisCare.

Pros: Great functionality, integration, customization ability. Ongoing improvements. Prompt customer support.

Cons: Looking for mobile app for administrators. This has been promised in the future. No other concerns with the software.

Axis Care Is Wonderful!

Aug 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to use. It makes viewing all of my employees and clients easy and convenient. The system is a breeze to navigate and it helps with communicating to all of our contacts. I love it!

Cons: I typically don't have many problem. Every once in a blue moon the system gives an error message but mostly due to scheduled maintenance.

Great and growing. I have been with Axiscare with since 2014 and it's been great watching the growth as they keep up with customer demands.

Aug 20, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Axiscare is a great organization that listens to your needs and try to accommodate those needs.

Pros: What I like the most about Axiscare is their customer service. Technical support is friendly and patient.

Cons: Learning about the new features and keeping up with the training. Ideally, if you had easy access training videos to view as you needed it would be great.

AxisCare is simple to use, very professional customer service.

Aug 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can customize your care plans, it encourages additional information to be placed in the computer, thus improving patient care. Employee data is very effective on keeping information up to date.

Cons: I wish that customized care plans are already in the system. This would be great if it was also age appropriate for the clients.

Good value with a lot of features which are being improved and updated...

Aug 10, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Friendly folks that you talk to for help...they do try to solve the problem...

Pros: Consistently working on improvements and efficiencies...and it has a lot of features...if not...usually there is a work around.

Cons: It does take some time to get schedulers fully up and running...not always intuitive. It would help to get updates on submitted "tickets"

Easy to use.

Aug 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: Great product. And if there are any issues they are resolved in a timely manner.

Pros: Very easy to use. I love that you can enter client and caregivers with such ease. Also love being able to email schedule's and get messages.

Cons: I don't think that you should be able to enter a new visit on the caregiver side I think it should be the client only.

Overall we are pleased with the software

Aug 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall we are pleased and do recommend to others. We would like to better understand how the QuickBook interface works for payroll and billing. Our process is still manual although we understand we should be able to use AxisCare.

Pros: We especially like the new snapshot view that shows us all the shifts for the day and week ahead. This allows us to effectively manage the day.

Cons: It is cumbersome to view and work with on the iPhone and iPad. We almost always have to use the computer when changing shift tones of assigning caregivers.

Director

Aug 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use and understand. Great advantage being online and accessible for everyone, office staff, clients and caregivers. It is our lifeline.

Cons: The new forms are the only problem I am having. I want to keep my old forms and I dont have time to research how to do this. I wish you would just take care of it for me.

GREAT

Aug 22, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: IT IS VERY USER FRIENDLY. IT IS EASILY NAVIGATED. THE LAYOUT OF THE OPTIONS ARE VERY NICE. CUSTOMER SUPPORT IS VERY HELPFUL.

Cons: I WISH THERE WAS A CALENDAR TO SCHEDULE THINGS IN WITHOUT BEING CHARGED A SEPARATE FEE. I ALSO WISH THERE WAS A WAY TO VIEW DOCUMENTS WITHOUT HAVING TO DOWNLOAD THEM ON MY COMPUTER FIRST.

Fast, Easy Buisness Feature

Aug 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall really great software

Pros: That is can be done from mobile phone or via laptop. It is really ease to navigate through and the caregivers find the app to really helpful with keeping up with schedules

Cons: It logs out when not active, and it does not save call logs when that happens. I really have no other problems.

Overall a fair product

Aug 20, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I would like to see some things that were allowed with the beta system come with this system.

Pros: Personally I like Axis Care for its Scheduling abilities and active time menu. I do like that I have the option on the side to change the financial portion without going to another tab.

Cons: I do not like that I can no longer do things that I was once able to do before it beta went away. I do not like that if I modify a clients schedule it does not show for the caregiver the modification.

Axiscare is user friendly

Apr 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Comments: I have used this software for 2.5 years and I was able to learn it in only a couple days which is very handy in my line of work. Axiscare routinely updates their look and features to keep running more efficiently. I have referred Axiscare to many companies and will continue to do so.

Pros: Very user friendly. Compatible with different payroll companies so importing payroll is a breeze.

Software that makes life simpler

Apr 21, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Comments: Axiscare has come so far since I started using the product 2 years ago, and it has made our daily business interactions almost seamless. The "copy visit" feature has been extremely useful, and I have benefited greatly from several of the reports I am able to create during billing. I would recommend this product without hesitation to other home healthcare business owners.

Pros: How easy it is to train caregivers and employees The "Report" features How it allows for almost paperless functionality

Cons: Mileage feature in Recommend caregiver is incorrect Need a "no availability" block for caregivers that are unavailable for months at a time that will remove them from "recommend caregiver" Feature that shows how many hours the caregivers are currently scheduled for on the main caregiver list page

really like AxisCare

Aug 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Really like the scheduling software

Pros: Easy to use. Love the scheduling part. Verifying the schedule is easy. Love how you can put memos on the shifts.

Cons: Sometimes it is hard to get someone on the phone to answer a question. Sometimes I have to leave a message and then it takes a while for someone t call back.

Go Above and Beyond your Needs!

Aug 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The new App is going to be great for my business. I cannot wait to use it!

Cons: None.

Overall: We started with Axiscare 3 years ago and I have seen how the software platform is always growing! Very good customer service and the most important thing They listen to your concerns and always go above and beyond to update the software!

Recommendations to other buyers: You should do the demo version that Axiscare has to see how easy it is to use.

AxisCare is the best tool we have at our disposal to make sure our operation runs smoothly!

Apr 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Axis Care is very intuitive and gives us access to all the information we need to run our business.

Cons: When we first started with Axis Care we found a few things that we would like different, but the good news is they have always been quick to offer solutions or updates to address any issue we might have.

Great scheduling software

Aug 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Appreciate the quick response from customer support when needed.

Pros: easy to glance at and know multiple variables in regard to multiple employees at once. Can customize colors to make it easy on the eyes.

Cons: Constant helpful tips from team. However, I am sure this is helpful to others. Just a personal preference.

Great for our homecare agency!

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: AxisCare is very functional for our home care agency. It is very easy to learn and use. Very easy for our caregivers to see their schedule and clock in and out.

Cons: The customer service can be a little slow at times and often misses our calls. However, they do call back if you leave a message.

AxisCare Software review

Aug 21, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Support is excellent. Support team is very knowledgeable and willing to assist until the issue is solved. Product is easy to use and always improving

Cons: More online reference videos. Updated and short reference tips sent to clients consistently. Maybe home care tips and or ideas for agencies.

Easy Peazy...

Apr 27, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: No plans EVER on changing companies.... the solution works great and is extremely affordable!

Pros: affordable solution to whats out there... we look at others, everyone was asking way to much and provided less functionality.

Cons: None that we can think of... again, the system is easy to use and friendly with all our staff. Its a win/win.