--- title: "AxisCare Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is AxisCare the right Home Health Care solution for you? Explore 729 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews/" page_type: "reviews" language: "en" --- AxisCare 4.7 (729) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of AxisCare Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews GK Griselda K Owner, PresidentHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The system is designated with enough alerts and features to have an efficient workflow from scheduling to payment posting. “ March 19, 2026 AS Amanda S Childcare SchedulerChild Day Care Services, 11 - 50 employeesUsed the software for: 1-2 years. “so i get a little confused on how to navigate and what filters to use to get exactly what i want or need.“ March 24, 2026 Jaime B Accounting ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “They offer several integrations that make onboarding, payroll, and invoicing a much easier and secure process.“ March 31, 2026 BB Bradley B DirectorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “It is hard to manage the integration between the two.“ March 24, 2026 CR Crystal R Care DirectorHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “One of the biggest strengths is their customer support—any time we need assistance, we’re able to quickly get in touch with someone who is knowledgeable and helpful.“ March 19, 2026 TM Tyler M AdministratorHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “That makes me a little cautious, especially around stability and data integrity.“ March 19, 2026 CR Crystal R Care DirectorHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “In terms of features, the real-time scheduling view is one of my favorites.“ March 19, 2026 NC Niccole C Office ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “It messes up when we are uploading information.“ March 20, 2026 ## Showing most helpful reviews Showing 1-25 of 729 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rich J. Director of Customer Experience Hospital & Health Care Used the software for: 1-2 years ### "Highly Recommend AxisCare for Home Healthcare Agencies" August 9, 2022 5.0 Overall, the folks at AxisCare have done an outstanding job of continually developing the AxisCare System and they are excellent at updating us and continuing to update their knowledge base and training support. I highly recommend them to anyone looking for a good solution for their home healthcare business. Pros It is obvious when you first join AxisCare that their onboarding and training teams have designed well-thought-out content and continue to develop knowledge bases and support via ZenDesk. They listen to us when we make enhancement requests and their customer support and speedy follow up are outstanding. Cons There are two primary opportunities for improvement and they both revolved around the applicant tracking software system and database transfer of completed application forms directly into AxisCare. Our state requires over 30 specific forms in the application process. This requires us to be able to upload over 30 specific images and PDFs and the AxisCare System currently requires us to upload each one separately, which is extremely tedious and a large dedication of time for each applicant. We have yet to hear back from the development team on when this is going to address. I have to imagine that this is a must-have for every HR Department of each of their clients and this seems to me to be such a basic development request. Secondly, our current Caregiver Applicant Process is facilitated by Apploi (third-party) and Apploi's Third-Party vendor, HelloWorks. We currently capture all 30 forms via data entry from primary caregivers' mobile phones and this data is stored on the servers of Apploi, but there is no current data map that updates all of the data from HelloWorks to AxisCare. This is a significant data mapping disconnect, as we have to update hundreds of data fields in AxisCare for each caregiver applicant. There has to be a better solution for each of their clients than being told that this is not possible. Review Source Response from AxisCare August 16, 2022 Hi Rich, Thank you for taking the time to leave this thoughtful review. We are ecstatic that you've found our onboarding process to be stress-free and that our support team has been able to assist you in any way possible! We especially appreciate your suggestions on how we can improve our software even more. We value your feedback, and will continue to improve and develop, so that you and your team have nothing but pleasant experiences moving forward. Thank you again for your review, Rich. We look forward to serving your agency for years to come! -The AxisCare Team SD Samantha D. Owner Hospital & Health Care Used the software for: 1-2 years ### "Enjoy Using Axiscare But Would Love To See Updates" September 9, 2025 4.0 Overall I have enjoyed Axiscare and finds that it helps us run our business. The mobile app is very easy for caregivers to use. Pros It is visually pleasing - simple but with enough detail to differentiate different tabs that I use frequently. Cons I wish there was a way to charge different rates depending on what day of the week and what time it is. For example, our business charges different rates for daytime visits, versus evening visits or overnights. We have to manually enter this in each time. If a visit happens to overlap two different time periods, it would be great if the rate could change automatically - instead of us having to chain 2 visits with different rates. Alternatives considered [Smartcare](https://www.capterra.com/p/141292/SmartCare/) Reason for choosing AxisCare The layout seemed simpler that other software programs we looked at. Review Source Response from AxisCare April 13, 2026 Thank you for sharing your experience, Samantha. We’re glad to hear you’re enjoying the clean, intuitive layout and that the mobile app is making things easy for your caregivers. We appreciate your feedback on rate flexibility and overlapping visits, and we’ll be sure to share it with our team. If you’d like to walk through your setup or share more details, please reach out via the Support button on your AxisCare website or email support@axiscare.com so we can take a closer look. VR Verified Reviewer OWNER Hospital & Health Care Used the software for: 2+ years ### "the cutomer support and billing is terrible" November 7, 2019 2.0 We feel for the price this could be a great product but the way the service is being handled has our company very concerned and we actually are looking for other products to replace this company. Pros The prodcut itself is not bad for the money but the service is terrible Cons The prodcut itself is not bad but they way the tickets are not handled, there is no trail t follow up. the forms dont work properly and they change our setting and funtions with out telling us causing issues for us and causing us to lose money. When we call and ask for a supervisor they will do everything to keep you from letting anyone know. I also have concerns about the billing and how its handled. They bill when they want to, no set dates and rep. is always off with sick kids and then has the nerve to put warnings that we have not paid and not take off after we pay and refuse to help our staff because we had a past balance and had payments scheduled and prmised to pay as soon as the benk allowed. Really concered about the direction that this company is going with the poor service and lack of polocies except making rules up as they go. Also the customer service reps are very rude and really dont want to hear what we say but just get us off the phone as soon as possible. Reason for choosing AxisCare The price, and maybe thats why the costomer service is so terrible. Review Source Response from AxisCare November 13, 2019 Thank you for your review. I'm sorry to hear about your negative experience. We're normally known in the industry for our exceptional customer service, and we regret that we have not met your expectations. We always endeavor to answer calls and emails as they come in, and if we miss a call during normal business hours due to a high volume of calls, we try to return any voicemails left as quickly as possible. Our Tech Help Desk personnel are trained to escalate any calls which request a supervisor to our Customer Support Director or escalate it further, as needed. If you have any issues with the tone of a call or email interaction you have had, please let us know immediately and we will be happy to look into it, address it, and resolve the issue thoroughly and quickly. We are sorry to hear you have had a difficult experience with our billing policies. If you'd like to discuss this further, please call 800-528-6201 and ask for me, Micah Key, Director of Client Experience. CM Cressida M. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "So far okay, but still learning" August 27, 2025 4.0 Support staff are excellent, learning the system was good, some could be a little simpler to navigate, but then some tools are very useful. Pros We like how we can hold lots of information on clients, caregivers and applicants. How you can jump from client to caregivers. Cons We are still finding little glitches, with visit times that end and start at the same time, if a CG has accepted a broadcast. Creating forms and tying to figure out why it isn't fillable by email. Thought we had the signature fixed, but no the CG can sign both parts, even when it says OFFICE STAFF. Switched from [eRSP](https://www.capterra.com/p/129443/eRSP/) The system went down and was hacked, so we needed to change. Review Source Response from AxisCare December 19, 2025 Thank you for sharing your experience, Cressida. We’re glad AxisCare helps you manage detailed information across clients, caregivers, and applicants, and that our support team has been helpful as you learn the system. We appreciate your feedback around the glitches and form setup you mentioned, and we’ll be sure to share that with our team; if you’d like to walk through any of those items, please reach out via the Support button in your AxisCare website or email support@axiscare.com so we can take a closer look together. SL Susan L. Owner Hospital & Health Care Used the software for: 1-2 years ### "Great platform" September 4, 2025 5.0 Pros The onboarding and training for the implementation process was excellent with AxisCare. They have a great customer support team and are able to assist us with any questions we have. Cons I don't like that I can't copy shifts to the same day. There are some features in scheduling that are less intuitive than I would prefer. Switched from [eRSP](https://www.capterra.com/p/129443/eRSP/) They had a massive outage for 3 weeks and had very little communication about what was going on. Review Source Response from AxisCare April 13, 2026 Thank you for your feedback, Susan. We’re glad to hear the onboarding and training process set you up for success and that our support team has been there to help when questions come up. We appreciate your input on scheduling functionality and ease of use, and we’ll share it with our team. If you’d like to walk through any of those items, please reach out via the Support button in your AxisCare website or email support@axiscare.com so we can take a closer look. SO Stephanie O. Operations Hospital & Health Care Used the software for: 1-2 years ### "Review of Axiscare" September 2, 2025 4.0 Pleasant experience overall. When there is an issue, support listens and tries to come up with solutions. Pros The features that allows scheduling to run smoothly overall. There are lots of ways to match clients with caregivers. Cons There isn’t a stop and start date for caregiver availability, there isn’t a way to input every other week availability. Switched from [Rosemark](https://www.capterra.com/p/115628/The-Rosemark-System/) Outgrew Rosemark and needed something to meet our needs Review Source Response from AxisCare April 13, 2026 Thank you for sharing your experience, Stephanie. We’re glad AxisCare is helping your scheduling run smoothly and making it easier to match clients with caregivers, and it’s great to hear our support team has been helpful when issues arise. We appreciate your feedback on caregiver availability options and will share it with our team. If you’d like to provide more detail, please reach out via the Support button on your AxisCare website or email support@axiscare.com so we can take a closer look. CR Crystal R. Care Director Hospital & Health Care Used the software for: 1-2 years ### "Axiscare is amazing! " March 19, 2026 5.0 Overall, our experience with AxisCare has been great. I’ve also had the opportunity to join the Super User Academy, which has been an amazing learning experience—especially with new features and updates being added regularly. It’s been a great way to stay informed and continue growing with the platform. I’ve also had the pleasure of connecting with new people, learning together, and sharing ideas. I really appreciate the ability to share forms, tips, and best practices with others—it creates a strong sense of community and collaboration. Pros Overall, our experience with AxisCare has been very positive. One of the biggest strengths is their customer support—any time we need assistance, we’re able to quickly get in touch with someone who is knowledgeable and helpful. That level of responsiveness makes a big difference in our day-to-day operations. In terms of features, the real-time scheduling view is one of my favorites. It provides a clear and efficient way to manage and monitor daily schedules, which helps keep everything running smoothly. Like any system, there are occasional bugs and issues, but they are typically addressed in a timely manner, and support is always available to help troubleshoot. Overall, AxisCare is a reliable platform that continues to support our team effectively. Cons One area for improvement would be the community scheduling feature. Expanding and enhancing this part of AxisCare would make scheduling more efficient, especially when managing community-based shifts. Additional tools or flexibility within this feature could streamline the process and make coordinating schedules much easier overall. Review Source Response from AxisCare April 13, 2026 Crystal, thank you for such a thoughtful review. We’re delighted to hear AxisCare has been a reliable partner for your team, from responsive customer support to the real-time scheduling view that helps keep daily operations on track. It’s also wonderful to know the Super User Academy has been such a valuable experience and that the collaboration, shared ideas, and learning community have added even more value. We appreciate your feedback on community scheduling as well, and we’ll make sure it’s shared with our team. If you’d like to share more details, please reach out via the Support button on your AxisCare website or email support@axiscare.com. GK Griselda K. Owner, President Hospital & Health Care Used the software for: 2+ years ### "Satisfied, Happy User!" March 19, 2026 5.0 I have been very satisfied with the system for the past 4 years. The system is designated with enough alerts and features to have an efficient workflow from scheduling to payment posting. The feature for tracking of employee certifications allows us to stay compliant with state and federal regulations. Pros Most of all, the value of the application for the financial investment. It is a very user-friendly system, for both users and caregivers out in the field. Real time alerts that allow administrative staff oversee the field staff and ensure we are supporting the needs of our clients; improves customer satisfaction. Love the integrations for the private pay patients -- the whole billing, invoicing, and payment posting is seamless. I greatly appreciate the quick response from customer support whether via phone or email. My requests have always been answered which allows me to fix any scheduling errors, billing/invoicing or even EVV issues in a timely and efficient manner. The background screening integration has made this process so much more efficient. Cons There are very few things. Blocking series of days for caregivers. The system is not flexible with making edits to a "block" of days. Review Source Response from AxisCare April 13, 2026 Griselda, thank you for your continued support over the years. It’s wonderful to hear how AxisCare is helping streamline everything from scheduling and real time oversight to billing, integrations, and compliance tracking, while also delivering strong value for your investment. We appreciate your note on caregiver scheduling flexibility and will be sure to share it with our team. If you’d like to explore that further, please reach out via the Support button in your AxisCare website or email support@axiscare.com. NC Niccole C. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Working with options" March 20, 2026 5.0 System works well and has lots of options that we will be exploring. Sitting in on the trainings was very good to see what is new. Pros AxisCare houses all the information in one place with many options to use and share it. Our staff and caregivers all have access to the same information. Cons The constant refreshing when the system is idle. I would like to be able to turn that feature off. It messes up when we are uploading information. Review Source Response from AxisCare April 13, 2026 Niccole, thank you for sharing your experience. We’re glad AxisCare is helping keep everything in one place and making it easy for your team and caregivers to stay aligned. It’s great to hear the training sessions have been helpful as you explore more features. We appreciate your feedback on the system refreshing while idle, and we will share it with our team. If you’d like to look into options around that, please reach out via the Support button in your AxisCare website or email support@axiscare.com. SG Simone G. Nurse Hospital & Health Care Used the software for: 2+ years ### "Nurse/marketer" March 31, 2026 5.0 Axiscare has been a life saver for me. I like how precise and easy it is for me to do my job as a nurse. Pros Axiscare provides a place where all my work needs are met. It’s easy to maneuver and keeps up with my appointments daily. Cons There is nothing that I don’t like about Axiscare. It’s very easy to keep up with. Once, you learn the basics. Review Source LR Loria R. Administratior Health, Wellness and Fitness Used the software for: 1-2 years ### "Best Software " February 11, 2025 5.0 Overall, my experience with Axiscare has been great. From the use of the software and integrations to customer support, I couldn’t be happier. Pros Axiscare is user friendly. I like the ability to customize forms and have staff access in service training via the app. Cons The one thing I like the least is not having access to everything on the Safari browser. Alternatives considered [SwyftOps](https://www.capterra.com/p/193782/SwyftOps/) Reason for choosing AxisCare The ease of putting in new clients (leads) and forms Switched from [Smartcare](https://www.capterra.com/p/141292/SmartCare/) There were no forms available at the time Review Source Response from AxisCare February 14, 2025 Hi Loria, and thank you for your review! We’re so glad to hear that AxisCare’s user-friendly design, customizable forms, and in-service training access have been valuable for your team. We greatly appreciate your feedback and will surely share it with our team. It’s wonderful to know that your overall experience—from software functionality to customer support—has been positive. We appreciate your trust and look forward to continuing to support your agency’s success! MP Michelle P. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Great Tool " February 4, 2025 4.0 It is a great tool for running our home care business. I wouldn't want to run it using any other software. It's the best on the market that we've found! Pros I really the like the reporting ability, being able to pull the data that you need when you need it. I also really like the forms that can be created to gather data, which inputs the data into the AxisCare profile. Cons In creating forms, you have to assign the it to the correct Person Type at the very beginning. There isn't a way to change it after the initial set up. I've made many a mistake, assigning the wrong person type to a form and having to start over. Switched from [eRSP](https://www.capterra.com/p/129443/eRSP/) Major issues with the system going down. Reporting wasn't very robust; we'd have to call the help desk to have them gather the data for the report. Review Source Response from AxisCare February 6, 2025 Hi Michelle, and thank you for your review! We’re thrilled that AxisCare’s reporting and data collection features are helping streamline your business. We appreciate your feedback on form assignments and understand how the ability to edit them would be valuable—we’ll pass this along to our team. Your support means a lot to us, and we’re honored to be your software of choice! TT Tri T. Owner and CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Great tool for the home care industry" February 11, 2025 5.0 Pros Nice scheduling and tracking of the many variations. Cons Sometimes the caregiver app causes confusion. New caregivers have trouble clocking out. Alternatives considered [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing AxisCare Better scheduling and features. Also great referral from other franchisees. Review Source Response from AxisCare February 12, 2025 Hi Tri, and thank you for your review! We're glad AxisCare’s scheduling and tracking capabilities have been an excellent fit for your agency. We greatly value your feedback on the caregiver app and will share it with our team. It’s an honor to be your trusted solution through fellow franchisee's recommendations. We look forward to supporting your agency’s continued success! CB Christina B. Office Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Easiest Software to use" July 2, 2024 5.0 When I first came on board with my company I was a caregiver so I was a user of the AxisCare App. Now I'm on the other side as an administrator so I've seen both sides of the program. Pros It is very user friendly. I had to be showed initially how to navigate through the program but once you use it a few times it is extremely easy. Cons I haven't had any negative issues using AxisCare so there isn't anything that I like the least about it. Switched from [eRSP](https://www.capterra.com/p/129443/eRSP/) I don't know why the company made the switch. Review Source Response from AxisCare July 3, 2024 Dear Christina, thank you for your review! We’re happy to hear that you find AxisCare user-friendly and beneficial in both of your roles as a caregiver and an admin. Your feedback is invaluable to us. If you ever need any assistance, please reach out at 1-800-528-6201 or support@axiscare.com. MM Mary M. owner Consumer Services Used the software for: 2+ years ### "Axiscare Review for Consumer Directed Services" October 26, 2022 5.0 The support team is fantastic. If I use the help desk, response is very quick. I have had to call for support several times (always a user error, not software error) and they have taken time to help me. I had trouble with my Quickbooks and the support team helped me with that when I could not get Quickbooks support team to understand my issue. Pros I like the easy to use features for the attendants. It is very important that someone who is not very tech savvy to still be able to use this software. I like the available reports, which I use weekly. It flows easily into Quickbooks for payroll and taxes for my accountant. It is also necessary to have both options of the app and telephony since some of my clients live in very rural areas. I even have some that still own land line phone because there is no cell services at their house. Cons I would like it better if the caregivers could amend their visit after they created it. Sometimes they put in "am" instead of "pm" and it flows into the next day and they have to contact the office to fix it. Alternatives considered [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[ClearCo](https://www.capterra.com/p/45188/ClearCo/) Reason for choosing AxisCare Quickbooks time tracking did not have capability to put in tasks. I liked the demo of axiscare better than the others Review Source Response from AxisCare October 28, 2022 Hi Mary, Thank you so much for taking the time to leave this fantastic review! We are thrilled to have you as a customer and are ecstatic to hear how your experience with AxisCare has been. Our support team takes great pride in being responsive, caring, and willing to assist in any way needed. We're so happy to hear that you've experienced this first hand with our team. I will be sure to pass this along to them! Thank you again for your time, Mary. We look forward to many great years ahead! -The AxisCare Team NI NIMI I. Director of Operations Hospital & Health Care Used the software for: 1-2 years ### "Axiscare software review" June 20, 2024 5.0 My experience has been great in terms of needs, features, functionality and safety. Pros It is easy to set up and use, safe and secure and updates their technology constantly to meet the ever changing and evolving needs of its customers. Cons Nothing for now. I have used this software for over 8 years, and it keeps getting better Alternatives considered [CareWhen](https://www.capterra.com/p/142713/CareWhen/) Reason for choosing AxisCare I have switched from two other software companies in my previous job including Carewhen and Axiscare meets my criteria Review Source Response from AxisCare June 24, 2024 Dear Nimi, thank you for your excellent review and for sharing your positive experience with AxisCare. We’re glad to know that our software’s ease of use, security, and constant technological updates meet your agency's dynamic needs. We appreciate your long-term commitment and are pleased to hear that AxisCare continues to exceed your expectations. If there’s anything we can do to make your experience even better, please contact our Support Team at 1-800-528-6201 or support@axiscare.com. Thank you for choosing AxisCare and for your trust in us over the years. We’re excited to keep improving and growing with you. MD Misty D. Case Manager Hospital & Health Care Used the software for: 2+ years ### "Adjust clock in alert to 6 minutes after shift time." August 26, 2025 4.0 Overall it been a good experience. I'm still learning the system. Color cade is nice. It's easy to keep track of calendar hours is nice as well. Pros Easy access to a lot of the tools, like Bots being able to see caregivers who was put on a shift and make have been removed. I really like we can still see what client the CG was put on. It's nice to add info to a call log with the first or last name. Cons Real time is now alerting us on the hour instead of 6 minutes after the hour. Now it seen like we are not giving caregivers time to put notes in and get themselves clocked out. Also I would like to be alerted when a caregiver make a request to pick up shifts . Review Source Response from AxisCare December 19, 2025 Thank you for the thoughtful review, Misty. We’re glad AxisCare provides you with easy access to key tools and helps you stay organized as you continue learning the system. We appreciate your feedback regarding real-time alerts and shift request notifications, and we will make sure that it is shared with our team. If you’d like to share more details, please reach out via the Support button in your AxisCare website or email support@axiscare.com so our team can take a closer look. MC Melissa C. Unit Supervisor Care Coordinator Human Resources Used the software for: 2+ years ### "Unit Supervisor Care Coordinator." September 10, 2025 5.0 For me, using Axiscare is essential for my work because it allows me to run reports on everything I need, and if something isn't right, I can fix it in time. Pros It's a secure and easy-to-use application for daily use, providing better support to customers and employees. Cons What I like about the program is the ease of use and speed in processing from one site to another. It allows me to run reports on my clients and employees. Review Source Response from AxisCare April 13, 2026 Thank you for your feedback, Melissa. We’re glad AxisCare provides a secure and easy-to-use experience for your daily work, and that reporting and navigation across the system help you stay on top of both client and employee needs. It’s great to hear that the platform is helping you catch and resolve issues quickly. SB Shana B. CEO Hospital & Health Care Used the software for: 1-2 years ### "Axis care is the best homecare app and homecare tool " May 14, 2025 5.0 Awesome I’ll forever use it for Business Pros Convenience, easy to schedule clients and care takers Cons The first version was a little hard to Manuever I think also trying to merge husband and wife care on same schedule should be an option Review Source Response from AxisCare July 28, 2025 Hi Shana, Thank you for your wonderful review! We are thrilled that AxisCare has been a convenient and reliable tool for your agency. It’s great to hear that scheduling has been smooth and beneficial for your team. We also appreciate your feedback; insights like yours help guide our improvements. We are grateful for your trust and honored to support you when scaling in the future! SJ Shawnta J. Supervising Scheduler CNA Health, Wellness and Fitness Used the software for: 2+ years ### "AxisCare Review" January 30, 2025 4.0 Overall experience has been good, I've learned Axis Care from an Admin side and caregiver side. Overall, a good app. Pros For the most part AxisCare is easy to use, it has some glitches here and there but fairly a good app. Cons There's really nothing not to like, the glitches may come from poor signal strength, besides that happening every now and again. Review Source Response from AxisCare February 3, 2025 Shawnta, we're glad that you've had success with AxisCare. As you grow, we also work through the growing pains together. Thank you for your continued grace and partnership. KV Kevin V. Treasurer Hospital & Health Care Used the software for: 1-2 years ### "Solution to your problems" January 30, 2025 5.0 From the beginning, AxisCare has made this transition run smooth. The tech support is top notch. They have helped solve every one of my problems. Pros It is well thought out. It handles everything my home care company needs, and does it very well. Clients have just what they need and caregivers have just what they need. It is a secure platform and can handle all my information. I love how flexible it is. Cons It’s not perfect but I have found a suitable workaround for every problem I’ve had. I wish it had some more features in the marketing department that can help capture all the data with potential new clients. Review Source Response from AxisCare February 3, 2025 Kevin, thank you for taking the time to leave us a kind review. We always try to approach work that fits the real needs of our agencies. Thank you for trusting us with your needs, we look forward to a continued partnership with you. SM Shirley M. Administrator Hospital & Health Care Used the software for: 1-2 years ### "Great experience " February 7, 2025 5.0 Great experience using their platform from the caregiver and admin viewpoint. Pros The customer service is topnotch. I call them with lots of questions that are always answered. Cons I wish there was a hardcopy manual that I could refer to instead of trying to figure out the exact video to watch using the exact wording. Alternatives considered [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing AxisCare I was already familiar with this platform. Review Source Response from AxisCare February 10, 2025 Hi Shirley, and thank you for your thoughtful review! We’re so glad to hear that our customer service team has been able to support you whenever you need it. Knowing you’ve had a great experience means a lot. We also appreciate your feedback on a hardcopy manual and will be sure to share it with our team. Your trust and support mean a lot to us! LR Laura R. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Great experience using Axiscare" February 4, 2025 5.0 I am the Office Manager so I utilize many aspects of the software. I enjoy how easy it is to follow and the support team when I need help Pros Easy to understand and follow. The software arrangement makes sense. I love the support team. They always answer my questions quickly and are so pleasant to communicate with. Cons I don't have a con. I have been working with Axiscare for 2 years and love it! Review Source Response from AxisCare February 6, 2025 Hi Laura! Thank you for your wonderful review! We're so happy to hear that AxisCare has been easy to use and that our support team has made a great impression. It means a lot to know that after two years, you’re still loving the experience. We appreciate you and look forward to continuing to support you! LP Laura P. Admin Hospital & Health Care Used the software for: 6-12 months ### "Review Axiscare" February 11, 2025 4.0 Pros The fact I can download different reports. Cons Not having notifications about who texted me Review Source Response from AxisCare February 12, 2025 Hi Laura, and thank you for your review! We’re glad that AxisCare’s differentiated reporting features have been helpful to you. We appreciate your feedback and will share it with our team. Your insights help us continue to improve, and we appreciate the opportunity to support your agency! CS Candyce S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Highly Recommend AxisCare" July 3, 2024 5.0 Our company has used AxisCare since its inception and we’ve been very happy. When we need to solve a scheduling or records problem, often they have a solution to help us. Pros AxisCare meets all our state requirements for documentation snd EVV and is the most customizable software I’ve seen. With ability to customize any form and create almost any report, I couldn’t be happier. Cons Their training and customer support are all automated and sometimes it can take a while to get/find answers when I have a question. Reason for choosing AxisCare Price, functionality, customization, compliance. Review Source Response from AxisCare July 9, 2024 Hi Candyce, thanks for your awesome review! We’re glad AxisCare is meeting your agency's needs. We’re always here to help at 1-800-528-6201 or support@axiscare.com. Looking forward to continuing to serve your business! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.