# Page 5 | AxisCare Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is AxisCare the right Home Care solution for you? Explore 728 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews

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AxisCare

4.7 (728)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 24th, 2026

# Page 5 - Reviews of AxisCare

## Showing most helpful reviews

Showing 101-125 of 728 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CG

Caprisha G.  
Care Manager, LPN  
Individual & Family Services  
Used the software for: 6-12 months

### "5 Star Review \*\*\*\*\*"

March 18, 2024

5.0

I really love the ease of AxisCare, it somehow makes my job a little easier.

Pros

I like that with AxisCare, everything is at your fingertips, especially the mobile app.

Cons

I don't have any complaints about AxisCare.

Review Source

Response from AxisCare

March 19, 2024

Hi Caprisha, thank you for the 5-star review! We’re glad AxisCare is working well for you and that our mobile app is meeting your needs. Your feedback is appreciated! Should you ever need assistance in the future, please don’t hesitate to reach out to our Support Team at 1-800-528-6201 or support@axiscare.com. We’re always here to help!

AC

Allie C.  
Human Resources Generalist  
Hospital & Health Care  
Used the software for: 6-12 months

### "AxisCare is the best!"

March 12, 2024

5.0

I always have a wonderful experience with AxisCare, and I know I can count on support if I have any questions!

Pros

I love being able to do my job quickly and efficiently.

Cons

The only thing I struggle with is having to clock in and out many of our caregivers because the location services aren't always accurate for them to do it themselves, but that's not too much of an issue.

Reason for choosing AxisCare

Our \[sensitive content hidden\], made the ultimate decision before I was hired.

Review Source

Response from AxisCare

March 13, 2024

Dear Allie, thank you for your fantastic review and for giving us a 5-star rating! We’re delighted to hear that AxisCare allows you to do your job quickly and efficiently, and that you can always count on our support. We understand your concern about the accuracy of location services. We want to assure you that we have several solutions for you. We encourage you to contact our Support Team at 1-800-528-6201 or support@axiscare.com. They would be more than happy to help you find a solution that best fits your needs. We appreciate your feedback and are always here to assist you. Thank you for choosing AxisCare!

JJ

Jenny J.  
CEO  
Hospital & Health Care  
Used the software for: 2+ years

### "Excellent Customer Service"

March 26, 2024

5.0

Pros

Team at Axis Care always has great customer service and always has the answers to my questions.

Cons

Wish we could do everything on the app that we can do on the desktop

Reason for choosing AxisCare

Clear Care didnt put any effort into their demo.

Review Source

Response from AxisCare

March 28, 2024

Dear Jenny, thank you for your positive feedback! We’re happy to hear that our Support Team has left a lasting impression. We strive to provide excellent support to every single one our customers, and we’re thrilled that you’ve experienced it firsthand. If you have any further questions or need assistance, don't hesitate to reach out to our Support Team at 1-800-528-6201 or via email at support@axiscare.com. We value your insights and appreciate your trust in AxisCare.

KO

Kristina O.  
Client Specialist  
Hospital & Health Care  
Used the software for: 2+ years

### "Implementation and use of Axicare within our Home Care Company "

February 15, 2024

5.0

Pros

The user-friendly layout is key, the reminders the system does, and most of all all the detailed reports that can be generated from it.

Cons

I wish we could have our CRM company Nutshell integrated with this as it would have with data collection and entry

Review Source

Response from AxisCare

February 16, 2024

Kristina, thank you for your positive review! We are pleased to know that you find AxisCare user-friendly and effective in generating detailed reports for your company. We are committed to continuously improving our software’s functionality to meet the needs of our valued customers like you. Your feedback is greatly appreciated. Once again, thank you for your support!

JS

John S.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Good from the start, getting better every year."

August 31, 2021

5.0

We started with Axiscare 10 years ago and have appreciated how much they put into always improving their product and their company. We depend totally on their software to run our home care business and have not been disappointed by them.

Pros

The layout, the ease of use, the intuitive processes, and exceptional customer services sets AxisCare apart from anything I have heard about other companies.

Cons

Nothing comes to mind. I think many of the minor complaints I would have mentioned were corrected with their most recent updates and improvements.

Review Source

Response from AxisCare

June 1, 2022

John, thank you for taking time out of your day to review AxisCare. We have loved working with your agency over the past decade! We knew our software had to be user-friendly and easy to implement. We are thankful that you have found it to be just that. Thank you for helping continue to improve AxisCare!

ST

Shannon T.  
Owner  
Hospital & Health Care  
Used the software for: 6-12 months

### "Works Great!"

March 12, 2024

5.0

Very good! Would recommend to others in the health care field. Good support team when issues arise and good training modules.

Pros

Ease of use for Admin and on site staff.

Cons

Nothing to dislike, good system and good integrations.

Alternatives considered

[KanTime](https://www.capterra.com/p/129466/KanTime-Home-Health/)[AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)

Reason for choosing AxisCare

Better cost, better integration, more intuitive use.

Review Source

Response from AxisCare

March 13, 2024

Dear Shannon, thank you for your 5-star review! We’re thrilled that you find AxisCare easy to use and appreciate our support team and training modules. Your satisfaction is our top priority, and we’re delighted that you’re happy with our software and its integrations. Thank you for choosing AxisCare. If you need any assistance, feel free to contact our Support Team at 1-800-528-6201 or at support@axiscare.com.

JW

Jared W.  
Area Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great Product. Continuously being improved more and faster than any POC software in our space"

October 28, 2020

5.0

They have been a great partner and really are striving to make real world problems easier to deal with and they support our continuous effort to create systems that remove manual labor work or manual constant touches. This reduces the number of errors possible, streamlines processes for greater consistency across our multiple branches and reduces busy work for our staff so they can focus more on their primary job functions.

Pros

Ease of use. Easy to train to. It is constantly being improved via actual listening to customer feedback. Previous softwares used often gave updates or "enhancements" that were worthless and we often wondered who in the world did they make that update for....

Cons

Some of the website gooey is not as slick and sexy as others I have seen or been demoed. They are redoing several screens to update the look and functionality in phases. The ones they have updated look good.

Alternatives considered

[AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)

Switched from

[WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/)

Great product and simple, but wasn't allowing us to scale in size. Too many friction points for a larger agency.

Review Source

MC

Matthew C.  
Executive Director  
Hospital & Health Care  
Used the software for: 1-2 years

### "Fantastic Home Care Software! Scheduling Genius!!!"

August 21, 2018

5.0

AxisCare was easy for our agency to get started with and has been the best, safe, secure, and customizable solution we have seen. It has allowed our management, caregivers and our client families to all stay on the same page. AxisCare software helps add a modern professional edge to our Home Care agency.

Pros

The scheduling features and functions are outstanding. For such an incredibly powerful software soulution, AxisCare is extremely intuitive and user friendly. We can have new scheduling managers up to speed in a short amount of time. The dashboard overviews allows management to track just about every detail you could possibly imagine or want. The app, which is both Apple & Android compatible, is wonderful. It allows caregivers to clock in and out using a single tap. As an agency we can be confident that our caregivers are on site and ready to perform their duties (clients homes are geofenced, so they can only clock in at the house). The app works on both new and really old phones - a huge plus! The app also shows all the ADL’s which are tapped to indicate completion and the caregivers add their care notes directly into the app, which can then be verified online. We have so many caregivers comment how easy this system is compared to other agencies they have worked with.

Cons

Since we have been using AxisCare, there are continued improvements that have been added. Most I wouldn’t have thought of, but really appreciate them once they are released. By keeping on top of things and making upgrades, there are no cons we can report.

Review Source

CW

Catherine W.  
Scheduling/ Client Service Coord  
Hospital & Health Care  
Used the software for: 1-2 years

### "CW AxisCare "

May 3, 2022

4.0

It's been a good experience but hard to use at first. Over time it became eerier just by trail and error

Pros

Organizes the schedule, updates the caregivers

Cons

It has a lot of features that are hard to find. Not user friendly

Review Source

Response from AxisCare

May 12, 2022

Hi Catherine, I'm sorry to hear that you have found our software difficult to use. Our goal is to strike the balance between easy to use and equipped with all the features that empower you to successfully run your agency. We designed our software based on the experience of actual homecare agency owners, and have continued to develop with feedback from agency homecare owners and operators. It seems we missed the mark with you and we are sad to hear that. Please feel free to reach out to our Support Team (support@axiscare.com) with any specific changes you feel would be helpful in making our software easier to use. We would also be more than happy to discuss best practices, where to find the training you need, and anything else that will help you in your journey towards using AxisCare to empower your agency and help them provide better care.

KV

Kyrin V.  
Human Resources Coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Constant Changes w/o Notice"

August 20, 2018

2.0

It would be really nice if there was easy training available for our office staff, new employees, etc. Also, if we could be notified of changes WELL before they are put into effect, that would be really helpful.

Pros

I like that we are able to keep all of our scheduling in one program and it has compatibility with our applicant tracking software.

Cons

It changes constantly without any sort of notice or training - it is difficult on our office staff who rely heavily on the scheduling software in order to perform their job duties.

Review Source

Response from AxisCare

September 4, 2018

Kyrin, thank you for taking time to write a review of AxisCare. I appreciate your honest feedback as it helps us grow! I sent you a message so we could connect about your concerns, and I look forward to hearing back. You mentioned a few things that were creating a negative experience for you, and I wanted to make sure we address them. We do make training available any time to new (and existing) office staff should you need it. Simply call or email support and we’ll be happy to help. We are also developing a library of Help Desk articles that will be available 24/7, as well as hosting a bi-monthly Continuing Education webinar. Lastly, we will be releasing how-to videos (for those visual learners out there) to help users understand how to use AxisCare even more. Regarding the changes/enhancements, we release updates every 3 weeks after rigorous beta testing. It’s our goal to continuously improve our product so that agencies can be more productive moving through the system. We send coming soon release notes, release how-to videos on major updates and offer free ongoing support and training to help navigate these updates. These notices are found in the Announcements area in the top right menu bar. Please let us know if you have trouble finding them and we’ll be happy to help.

EH

Eric H.  
President  
Hospital & Health Care  
Used the software for: 1-2 years

### "Bad Investment"

November 18, 2020

1.0

Its a bad experience and I would not recommend it to no one. I was a previous customer who merely wants to activate my old site to retrieve old records. I paid you well over $500 and my site keeps getting deactivated. I'm not even using your services and you're charging me top dollar and unfairly. The site again is de-activated which I assume will be another extensive bill for minimal days. I agreed to a month. When I spoke to your rep she ensured me the site will be active for a month to retrieve my records.

Pros

It was a good service when I was a client

Cons

At the time it didnt have any of the features that the new platforms were offering such as the option for a familys caregiver to log in on a separtate account to see who clocked in and what services are being performed

Reason for choosing AxisCare

I chose the alternative products over AxisCare. They're more reliable and trustworthy

Review Source

Response from AxisCare

December 17, 2020

Eric, we're sorry to hear that you had a negative experience with reactivating your AxisCare site to retrieve your records. I reviewed your particular service request, and there appears to have been a miscommunication somewhere. Thank you for noting that you received good service when you were a client. Our goal is for you to experience the great service we are known for in the industry at every stage of your customer journey. We are continually making changes and updates to our software and our services and we would love to be considered by you again in the future. Please feel free to reach out if you have further need of data retrieval and we will work with you.

KB

Katrina B.  
Regional Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "AxisCare: A company that exceeds the common standards of customer service"

October 21, 2020

5.0

Integration was seamless. My branch was the pilot branch for Family Resource Home Care. \[SENSITIVE CONTENT HIDDEN\] made the trip here personally (Moscow, Idaho- Spokane, WA) to assist with our go live. \[SENSITIVE CONTENT HIDDEN\] are professional, knowledgeable and extremely friendly. I would highly recommend AxisCare not only for it's features, but also because the team behind Axis Care is exceptional.

Pros

AxisCare offers a user friendly interface and at the same time enables users to do a deeper dive with a range of comprehensive reports.

Cons

As we find features we may want to add or that could be useful, AxisCare works with us on adding enhancements. The cons are only that it takes time to get several features up and running.

Alternatives considered

[AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)

Switched from

[WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/)

FRHC was looking for a POC software that not only offered more but that was also able to vision cast with our company so that we would have a long term relationship. AxisCare has proven themselves to be visionaries.

Review Source

JW

Jeff W.  
CEO  
Individual & Family Services  
Used the software for: 1-2 years

### "The best partner in Home Care Software on the market"

October 26, 2020

5.0

I highly recommend AxisCare and anyone considering this software can feel free to reach out to me to ask questions at anytime!

Pros

I have truly loved the team behind the software and the responsiveness they have in supporting the industry. I have witnessed how they have moved their software to meet the needs of home care operators instead of trying to move operators to meet the software. They have done this while keeping the software easy to use, simple to get new users up and running, and just enough customization to make it our own. I have and will continue to recommend AxisCare to all of my friends in the industry. They are truly a partner for the success of my agency!

Cons

When we first started, not all of the features that we had hoped for were ready to go, they have been working diligently on getting these ready and we have been able to influence its development.

Reason for choosing AxisCare

We vetted 22 different companies and AxisCare had the sweet spot of custom ability combined with ease of use.

Switched from

[WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/)

ClearCare was too "my way or the highway" and did not listen to the customer.

Review Source

DG

Dale G.  
Community Liaison  
Hospital & Health Care  
Used the software for: 6-12 months

### "Dale Goree"

July 14, 2023

5.0

Good, no issues

Pros

Ability to input information and share it

Cons

None at this time, it seems like a good program, asked me later on.

Review Source

Response from AxisCare

July 17, 2023

Dear Dale Goree, Thank you for taking the time to leave a review of AxisCare. We're thrilled to hear that you've had a positive experience with our software and appreciate your feedback on its ability to input and share information. We're always looking for ways to improve our program and provide the best possible experience for our users, so please don't hesitate to reach out to us if you have any suggestions or feedback in the future. Thank you again for choosing AxisCare and for your support. Best, The AxisCare Team

EB

Elizabeth B.  
Care Manager  
Medical Practice  
Used the software for: 2+ years

### "I have used many systems and AxisCare is my favorite"

October 21, 2020

5.0

AxisCare was a breath of fresh air when I moved over to Visiting Angels a years ago! It is the smoothest scheduling software I have used and I would suggest it to my former employers any day!

Pros

I like the ease of access. The layout is great for making effective notes that are specific to each client or caregiver. I like that you can tag caregivers in a note from clients pages to put it on their profile as well. I also like how the call log has a feature to send messages to other administrators on the system to their phone. This tool has been wonderful through COVID and having ot work form home. The abliltiy to log on from anywhere instead of just on a program on a work computer has been wonderful!

Cons

I HATE THAT YOU HAVE TO SAVE ON EVERY PAGE! With as much as the phones ring here and as much as we have to switch from profile to profile, it would be wonderful if there was an autosave feature!!

Switched from

[MatrixCare Home Health & Hospice](https://www.capterra.com/p/81083/Brightree/)

I swithced companies.

Review Source

BK

Betsy K.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Simplicity at your fingertips"

March 12, 2019

5.0

There are a lot of things that have improved on this site since I had first started using it roughly 3 years ago. They are constantly trying to improve the functions of the site which is awesome. You can tell they are trying to make it more accessible and easier to use.

Pros

You are able to quickly and easily add shifts and delete. Creating a schedule is simple and all of your information you may need is right there at your fingertips. This site is very easy to use and is always improving

Cons

This site is not very mobile friendly when you are using it as an office manager. The caregivers that use the app say that it is user friendly.

Review Source

TR

Taneil R.  
owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Not very pleased"

October 20, 2020

2.0

Customer service is great. If the app starts to work better and be more effective I will stay with the company. I have work with several apps for home care and they have worked better than this does. i I just can not take so much time out of my days to follow up on an app. I do understand that there will be trials and errors and its testing of new technologies. I just don't want to waste an hour every day trying to work on the app. I do believe it will get better but as of now, it's not the best...That is my honest opinion. Hope this helps to improve and grow. I would never write a bad review to the public about the software, but i will let support at axiscare aware.

Pros

The software is very basic. I like that i can create my invoices there and syn to QB.

Cons

not reliable. There is always some issues. Almost every 2 days a caregiver report and issue.

Reason for choosing AxisCare

I was set up by my home care consulting agency

Review Source

Response from AxisCare

October 21, 2020

Taneil, thank you for taking the time to write a review of AxisCare! We truly appreciate your honest feedback. I'm glad you have had a great experience with our support team - they enjoy working with you! I am very sorry that you have had a negative experience with the mobile app thus far. I know our team has been in contact with you about these issues, and we will continue to work with you to ensure that your caregivers have a great experience with the app. We recently released an app update that may help solve any issues caregivers are currently having with the app. Thank you again for your feedback, Taneil - it helps us grow! Be sure to reach out to our Support Team via phone, email or chat if you have any questions or need any additional assistance.

LG

Lauren G.  
Homecare Coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Has a few hiccups, but customer service works hard to help."

October 21, 2020

3.0

If the problems we have are fixed, I'm very happy.

Pros

I like that this software helps us connect clients, contacts, organizations, doctors, etc through "tagging" making it easier for the office staff to remember connections. There are plenty of areas to make needed notes no matter what type of user you are. Also, the ability to run a report of almost any function is very handy.

Cons

Many glitches with windows closing before information can be saved or saving the information and it doesn't show up. Customer service is great about getting back to requests for service, but at times they quit communicating and the issue isn't resolved. We've had the same issue for months and no matter how many times it's brought up I keep being offered a "workaround" so I won't run into the problem again, instead of it being fixed. Our staff members use company tablets to do their visits and charting. We're still running into issues getting that to work with the new update.

Review Source

Response from AxisCare

October 27, 2020

Thank you for your review of our software! We always appreciate feedback from our customers. We're sorry to hear that you have not had your ongoing software issues fully resolved. Our Customer Support Director will be reaching out to you to escalate this issue.

BC

Brenda C.  
office manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great software"

March 21, 2024

5.0

Great easy to navigate easy to teach to caregivers.

Pros

Easy to use this program and navigate. great for scheduling

Cons

Nothing at all Great software and easy to teach.

Review Source

Response from AxisCare

March 25, 2024

Dear Brenda, thank you for your positive review! We’re thrilled to hear that AxisCare has been effective in scheduling, and that you’ve found it easy to use. If you have any questions or ever need assistance, our Support Team is always here to help. You can reach them at 1-800-528-6201 or support@axiscare.com. We value your partnership and look forward to continuing to support your agency's work!

CK

Christine K.  
Owner/Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Axiscare review"

October 28, 2020

3.0

Axiscare customer service is nice, but not always knowledgeable. I think the software itself is missing some key elements to make documentation efficient.

Pros

I like the ease of scheduling clients and caregivers most about this software.

Cons

The software is inefficient when it comes to "EMR". Axiscare allows for caregivers and other stafff to write notes on clients; however I have to search in multiple locations in order to see a chronological note regarding or relating to each patient/client. It is extremely frustrating that I cannot pull up a chronological daily log showing what different staff members have documented on a particular client.

Reason for choosing AxisCare

I chose axiscare over the alternatives because I myself did not know exactly what I was looking for. I chose this software because it seemed easy to use, not realizing the importance in documenting in the EMR. I think I may need a software that is more efficient when it comes to forms, and documenting, etc.

Review Source

Response from AxisCare

November 9, 2020

Thank you for your valued feedback on your AxisCare experience, Christine. We are glad you like how well our scheduling features for caregivers and clients work. We are sorry to hear that you have not been able to get our software to work as efficiently as you would like for EMR usage. We have identified a way to handle this required functionality and will be reaching out to you about it. For in-depth training on any of our features, just contact our Support Team (support@axiscare.com) and ask for a Q&A session with one of our Senior Help Desk personnel. We look forward to AxisCare continuing to empower your agency to offer the best care possible to your clients.

VR

Verified Reviewer  
Social Worker  
Hospital & Health Care  
Used the software for: 1-2 years

### "Makes Scheduling a Breeze"

September 9, 2019

5.0

AxisCare makes home care business a breeze. From scheduling to plan of care updates to billing everything is seamless.

Pros

AxisCare is wonderful all around, but what I like most about it is the ease of scheduling clients. I am able to schedule sessions, change/cancel sessions, add in notes for those scheduled visits and so forth. AxisCare also allows users to easily set up and alter clients plans of care, alerts on birthdays, shows gaps in scheduling for clients and so forth. I have used many different types of software designed for home care agencies and AxisCare is one of the easiest ones to learn in my opinion. The customer service is also phenomenal.

Cons

AxisCare occasionally runs slowly, but those days are few and far in between. Other than that there are no cons for me.

Review Source

PC

Page C.  
Owner  
Hospital & Health Care  
Used the software for: 2+ years

### "AxisCare is BY FAR the very BEST VALUE, it is the MOST VERSATILE, and BEST CUSTOMER SERVICE SOFTWARE"

May 27, 2020

5.0

I could not be happier! I love this software, and my team members in all three offices do as well. New team members have been able to learn this system incredibly fast. I can't imagine us ever using anything else!

Pros

I love that it meets our needs in every way. It is easy to use. It is cloud based so it's function both inside and outside of the office. It's versatile and easy to customize. It's a great value. The customer service is off the charts incredible. I can't say enough good about it!

Cons

I want more reports... that's about it. They are continually surprising us as they adapt and grow, making it better and better all the time!

Alternatives considered

[Rosemark](https://www.capterra.com/p/115628/The-Rosemark-System/)[WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/)

Reason for choosing AxisCare

The reviews on customer service... The rate structure... The flexibility of the system...

Review Source

KP

Kimberly P.  
Owner  
Hospital & Health Care  
Used the software for: 1-2 years

### "Best Scheduling Software Around"

August 29, 2016

5.0

This is the best scheduling software around. The features are execellent and Customer Support is awesome. Whenever an issue may come up, we have contacted Customer support and they are immediately there to help. If support isn't sure how to handle the issue they will research it and get back with us. They have always gotten back to us in a timely manner and resolve the issue when they do. The software is easy to work with. Once we got used to using all the features we were able to set up schedules, assessments, plan of care, billing and payroll. It is an all in one software which is compatible with Quickbooks. The billing software is also compatible with third payer software once everything is set up.

Pros

Compatibility with other software programs we use. Ability to take a prospective client or employee and convert into a actual client/employee. Alerts for scheduling errors, unscheduled shifts, client/employee birthdays, alerts for employee's requirements (Valid DL, Auto Ins, First Aid, Professional License), and alerts when an employee doesn't clock in for a shift.

Cons

Learning to use the software in the beginning but with the assistance with Customer support we were able to become masters of it. Now when we have to call customer support it is usually because of an error we have made ourself, which they can fix that also on their end. Or just a call to tell them we miss talking with them :)

Review Source

JA

Jun A.  
Administrator  
Hospital & Health Care  
Used the software for: 2+ years

### "Excellent software"

October 21, 2020

5.0

Over-all I am very happy and satisfied. I've tried several software in the past and so far AxisCare meets all the basics and important functionality of our home care needs. The management is also very professional, accommodating and very supportive. The support staff is excellent!

Pros

Ease of use, customization, extremely useful functionality and par excellence customer service!

Cons

The optics. The organizations of fields its taking too much space on my screen and you need to scroll down and up a lot. For example, too many empty or vacant spaces in between fields. I wish all important details of a client or caregiver are readily available in one single location without too much mouse movements of the mouse and friendly to the eyes instead of scrolling down in looking for a simple data like phone number or email address.

Reason for choosing AxisCare

I like AxisCare better in terms of functionality, intuitiveness and pricing.

Review Source

AG

Andrea G.  
Case Manager / Scheduler  
Hospital & Health Care  
Used the software for: 1-2 years

### "As a daily user, I am very happy with AxisCare."

October 21, 2020

4.0

It's a useful tool for managing schedules, client and caregiver information.

Pros

The "recommend" feature when assigning cases is very helpful. The daily live schedule is a handy tool for an overview of what is happening right now. The client and caregiver profiles are extremely useful. It would be handy if the user could move around the boxes of information on those pages to allow for the user to decide what takes viewing priority.

Cons

Some features are a bit clunky such as verifying care notes. It's repetitive going back to the original report when the "next" button isn't working. Some of the reports are giving differing information although they call the field of information the same from report to report... such as "billable hours". Online training is outdated and unprofessional. Recording a live training and distributing it as onboarding training is a sad example of "training". Five full minutes of dead air waiting for callers to join the call should have been deleted from the file at least before uploading it.

Review Source

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