# Page 6 | AxisCare Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is AxisCare the right Home Care solution for you? Explore 729 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews --- AxisCare 4.7 (729) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 21st, 2026 # Page 6 - Reviews of AxisCare ## Showing most helpful reviews Showing 126-150 of 729 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AG Andrea G. Case Manager / Scheduler Hospital & Health Care Used the software for: 1-2 years ### "As a daily user, I am very happy with AxisCare." October 21, 2020 4.0 It's a useful tool for managing schedules, client and caregiver information. Pros The "recommend" feature when assigning cases is very helpful. The daily live schedule is a handy tool for an overview of what is happening right now. The client and caregiver profiles are extremely useful. It would be handy if the user could move around the boxes of information on those pages to allow for the user to decide what takes viewing priority. Cons Some features are a bit clunky such as verifying care notes. It's repetitive going back to the original report when the "next" button isn't working. Some of the reports are giving differing information although they call the field of information the same from report to report... such as "billable hours". Online training is outdated and unprofessional. Recording a live training and distributing it as onboarding training is a sad example of "training". Five full minutes of dead air waiting for callers to join the call should have been deleted from the file at least before uploading it. Review Source EH Eileen H. Owner / DIrector of Client Services Health, Wellness and Fitness Used the software for: 2+ years ### "Long Term User-Very Satisfied" May 14, 2020 5.0 Overall they are great about adding new features, quick to respond to issues- although we are in different time zone so i have found that sometimes they are responding after we have closed for the day. Pros It is an intuitive product - easy to teach and use. Love the Call log feature as I can check on what's going on in the office when I am not there. Cons Creating new forms is not as user friendly. Would like the ability to add or subtract from existing forms they create and have the ability to have a feature which enables us to send forms remotely like a DocuSign product Reason for choosing AxisCare Pricing and salesperson was not as pushy as Clear Care reps Switched from [Rosemark](https://www.capterra.com/p/115628/The-Rosemark-System/) Looking for a more robust system. Really liked the call log feature. Review Source PB Patricia B. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "A click here aand click there!" October 28, 2020 4.0 I have had a fantastic experience with Axis Care my company now runs about 10 different sites from Axis Care. Everyone from the sales team to support have always been great! I have had a few issues with people responding in a timely fashion but for the most part it has been a great experience. Pros It streamlines the scheduling process. All I need to know and see is at the tip of my fingers. A click here a click there and bam its all there for me viewing comfort. No searching in multiple software for the information I need. It was easy to teach and train new office staff coming in how to use and the HELP videos are phenomonal. Cons All the changes. Don't get me wrong I love the changes once I learn to work with them, but I think there could be better warning of changes. Alternatives considered [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing AxisCare I liked the friendliness of the sales staff they were not pushy and they gave me a great demo. Review Source TH Teresa H. Scheduler/Care manager Hospital & Health Care Used the software for: 2+ years ### "Axis has made scheduling a more efficient process, and saved time." April 27, 2017 4.0 Overall, AXIS is a great scheduling system, that has DEFINITELY added ease and efficiency to the job of the scheduler. And I should know, since I am the scheduler!!! Pros The alerts that enable you to know when you have double booked a caregiver with more than one client. Also, the layout of the website gives the user easy access to client/caregiver schedules, profiles, and reports that aide in running a home health company. Cons There are days when the system does not work correctly or drags slowly. Also, there are a few glitches/kinks that need to be worked out. Examples include, but are not limited to, a caregiver who works with 2 clients clocks in for her morning shift at 8:30am, and the system clocks her in at 8:30am for her evening shift that starts at 4:30pm. Also, when verifying, once verified and a caregiver manually clocked out, caregiver can clock out later and the system recognizes the telephony change/stays verified-It should unverified automatically if this happens. This may cause discrepancies in payroll/invoicing, if not seen by office administration. Review Source HH Hannah H. Scheduling Manager Hospital & Health Care Used the software for: 6-12 months ### "Very good software system so fast paced work environment " October 20, 2020 5.0 AxisCare has been great. We switched from another software in Dec 2019 and so far I do not have any complaints. This has been a drastic improvement from our previous software. Pros AxisCare is so easy to use and my click time has decreased dramatically since switching to this software system. I love they have a caregiver app and how user friendly scheduling is. It makes my life as a scheduling manager much easier! Cons I do wish there was a way for caregivers to confirm the shifts on their schedule so you know they are checking their schedules and there are no conflicts. Alternatives considered [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing AxisCare Layout, features, ease of use Switched from [WellSky Home Health](https://www.capterra.com/p/97558/WellSky-Home-Health/) The old software was extremely slow, outdated, and it would often crash leaving us not able to do our job for hours before it was fixed. Review Source MB Monika B. Care Coordinator/Manager Public Safety Used the software for: 2+ years ### "Great System!" August 20, 2018 5.0 I know the owner of We Are Family Home Care spent a lot of time researching programs for our company. He felt this would be the best and streamline everything and I have to agree. My caregivers also agree! Some work for several agencies and truly are thankful to eliminate paperwork and have the app or computer access instead. Pros Axiscare is very easy to use and to understand, even for those with limited computer skills. Your customer representatives are so kind and helpful and will talk through any problems I may be experiencing. Everything transfers over from lead, to client with ease. The app is outstanding for caregiver use and helps us make sure all notes and ADL's are in on time. The group messaging is unique and a definite perk. I also love the time stamp on everything, it really helps deter any fraudulent activity. Cons The only thing I don't like is that the calendar was changed and I feel in some ways it is more difficult to maneuver. However, I do understand that since I use a laptop, this may be the reason. Review Source BJ Brigette J. Client Care Supervisor Hospital & Health Care Used the software for: 1-2 years ### "Why I Love Axis Care" October 21, 2020 4.0 When our company first launched the program it was such a smooth transition and the support Axis Care offered was exceptional. Now that we have been using it for over a year it has become a software I have come to love as it is easy and saves a lot of time. Pros This software is very easy to utilize and makes it easy to train new staff how to use it. I love how easy it is to view the schedule in the Real Time View and how easy it is to Verify Visits using the Schedule Verify feature. This has saved me a lot of time and effort. Cons If I had to pick something I did not like it would probably be that at times I would like to see the total scheduled hours for each employee within the Real Time View feature rather than having to open up another screen with the employee calendar. Review Source MW Matthew W. Managing partner Used the software for: 2+ years ### "Not the best but affordable" April 19, 2018 3.0 organization Pros The scheduling feature is easy to use and understand. they will also integrate date from previous databases. Cons Really the worst part about there product is on the human side. Horrible customer service (if you can even speak with someone or if they return your calls) and they seem unwilling to accommodate to specific needs Review Source Response from AxisCare June 15, 2018 Matthew, I appreciate you writing a review and letting us know about your experience. It¿s good to hear you enjoy AxisCare¿s scheduling and data imports from your previous system. We take customer feedback seriously, and we were sad to hear you had a difficult time with our customer service. Since your review was posted, I am happy to share with you we have made some changes ¿ one of which was adding several personnel to the Support team to help ensure someone is always available to help. We have also implemented a new system internally that has reduced the response and resolution times by a large margin. We will continue to improve, thanks to open feedback like yours. Thank you again for choosing AxisCare as your software provider and please continue to let us know your thoughts. TC TIM C. Co Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "If you want great software with great customer service, choose AxisCare" October 21, 2020 5.0 It's been great. I have a team who I trained on it but now entrust the AxisCare support team to answer all their questions. Pros This is difficult to say because the software does so much. I moved from a competitor of theirs and I'd say the mobile app ease of use for Caregivers was the top reason. Cons We have different billing scenario needs but the support team ended up solving the problem with a custom solution. They will be working hard on the CRM module which needs work but is not why most people use AxisCare. Alternatives considered [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing AxisCare Price and flexibility. Switched from [CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/) The CS mobile app was just too difficult for our Caregivers to use initially (creating a profile). Review Source MM Mark M. Office Manager Public Safety Used the software for: 2+ years ### "It's been pretty good. Better than other software programs but still room for improvement" August 13, 2018 5.0 Pros Our customer rep., although she has other responsibilities, is very knowledgeable when we have an issue. Staff is usually very friendly. Software is fairly easy to use. The 3rd party billing has made billing the VA much easier and has sped up the payment time by the VA significantly. The integration with Applicant Stack makes putting in new employees a lot easier. Cons After customer rep. left, the technical support took a little bit of a hit. While they are friendly, most of the time they have to seek out other help to answer a question. Would be nice to have some better reporting. The one report we requested had done took quite a while to get done and was 75% of what we asked. While I can appreciate tech support calling back (typically the same day), most of our issues are real time issues and would be nice if we could get someone on the phone right then and there. Review Source MR Mark R. CEO Executive Office Used the software for: 1-2 years ### " A MUST HAVE FOR SCHEDULING" June 3, 2021 5.0 THE EASE TO SET UP CLIENTS, SET UP EMPLOYEES, MANAGE SCHEDULES, INVOICE. THIS IS ABSOLUTELY THE BEST AND HAS MADE MY LIFE SO MUCH SIMPLER. Pros THE ABSOLUTE EASE TO GET SET UP. THE INPUT OF CUSTOMERS AS WELL AS EMPLOYEES. I WOULD NOT CHANGE TO ANY OTHER SOFTWARE Cons WITHOUT A DOUBT THERE IS NO OTHER SOFTWARE WHEN IT COMES TO SCHEDULING THAT HAD REATHER USE. THERE SIMPLE ARE NO FLAWS. Review Source Response from AxisCare June 1, 2022 Hi Mark, thank you for reviewing AxisCare! We are thrilled that our software has benefited your agency. Having a user-friendly platform that is easy to implement was something we knew was necessary. Thank you for taking the time out of your day to help continue to improve AxisCare! MT Michael T. Scheduler Hospital & Health Care Used the software for: 6-12 months ### "Very complicated" August 19, 2018 3.0 Pros Scheduling is easy, Like easy application links for caregivers to apply. Also easy to make changes to a schedule . Cons Hard to remember all the functionality of the software to use it effectively. Need 24/7 support. Reports are confusing. Too much going on in software, not user friendly. Review Source Response from AxisCare September 4, 2018 Michael, I am saddened to read about your experience with AxisCare, based on your review. I’m glad to hear you enjoy our scheduling components as well as the caregiver application workflows. We consistently talk with clients about ways we can improve the software, and we do not enhance the software unless those enhancements were requested by our users. I reached out to you after this review posted, and I look forward to hearing back so we can work to improve your experience. The title of your review was ‘Very Complicated,’ so I wanted to share with you some initiatives we are working on to minimize the learning curve so you can more fully understand our features. We are in the process of writing over 150 helpdesk articles that will be accessible to all our users in a new Help menu. Also, we’ll be creating more how-to videos to help explain different modules. Lastly, we began a new Continuing Education initiative where we host a group webinar twice a month to any of our users who want to learn more about particular areas inside the system. We will work hard to ensure your experience with us improves dramatically in the near future. LJ LAWRENCE J. Owner Hospital & Health Care Used the software for: 1-2 years ### "Easy to use system" October 21, 2020 5.0 Overall, I think this is a good system, especially for new beginners. Pros The software has an easy and friendly feel. The systems allow my staff to be trained quickly and efficiently. Cons Not able to make changes to for access for roles. There needs to be accessible for the consumer to give access. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing AxisCare I needed a system that allows me to bill for Medicaid Switched from [CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/) The system was not friendly and complicated for staff, also, the support was terrible. Review Source FP Feather P. Scheduling Manager Hospital & Health Care Used the software for: 2+ years ### "Elder Independence Home Care (Feather) User/Administrator Review of AxisCare " October 21, 2020 5.0 We are working on lowering our overtime per caregiver and we have utilized a feature in AxisCare to assist us with this. Pros The scheduling portion of the software is easy to utilize and schedule / change shifts. Cons There are no features to track or record follow up visits, or "deadlines" for clients. The certification feature under caregivers tracks drivers license expiration, etc. It would be useful to have a feature like this under clients as well. Alternatives considered [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing AxisCare Unsure, I was not involved in the decision Review Source JN Jennifer N. Operations Manager Hospital & Health Care Used the software for: 2+ years ### "Improvement Needed" August 28, 2018 5.0 Pros I like that it's web-based and relatively user friendly for basic functions. I like that you can manage most everything using just 1 system. Cons Many of the add on products do not integrate well. It is difficult to reach someone on the phone for customer service assistance. Follow Up is poor, most of the time even when submitting a ticket I have to chase down the person to follow up with reported issues. I currently have a ticket open from a week ago and still have not heard back from Axiscare. There are almost too many functions and ways to do things, I feel like I still need a lot of training to fully utilize the products features. The trainings (webinars) are on Central Time and very early in the morning for the Pacific Coast, it would be nice if there were later options for the West Coast that didn't require an 8am Webinar start time. Review Source MH Miranda H. Scheduling Coordinator Hospital & Health Care Used the software for: 2+ years ### "Ease Of Use" October 21, 2020 4.0 There are slight changes that would assist, and they are constantly making those, but overall, I love this program. it is very user friendly and when used to its full potential, it will make anyones job easier. Pros This is a great system that when utilized properly, makes the system truly work with you and for you rather than against you. It helps so much with scheduling and organization. Cons There are a few things that I wish were different, little things like when you fix a geocode reference, that it would change in the app so the caregiver could get to where the home actually is. When it sorts by distance on recommended people it showed true mapping distance, not a straight line mileage. Review Source MO Monika O. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Notes" October 21, 2020 4.0 It's quite a user-friendly system but I can tell it was designed by people were never worked in this field. They are offering a lot of unnecessary features but really important ones are very complicated to use for the workers. I am giving a very positive review because my company had survived during the lockdown because of this system, I was able to operate without any help for 4 months. I had no-one else to work for me in the office during that period of time. Thank you for that!!! Pros I can access it from everywhere I want if I have an internet connection. Cons We are a Canadian company and we are originally picked Axiscare because we were told Quickbook online would work with your system. Unfortunately, that's not the case. It was too late for us to switch to another company so we have stayed. But that is very inconvenient for us. Reason for choosing AxisCare As I mentioned we were hoping to use Quickbook online. Review Source PP Prince P. Service Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Service Coordinator and Scheduler " October 21, 2020 4.0 The software has really help with our effectiveness and organization of supports. Pros The automated accounting piece for billing and payroll. Potential employees applying directly on line, the messaging to interact with staff. Clock in and out system is really good. Kilometers and expense input is really good as well. Cons Administrators should get some sort of notification when shift has been picked or accepted by some one. Reason for choosing AxisCare It suits our industry best. Switched from [Deputy](https://www.capterra.com/p/167811/Deputy/) Axis Care is a beter software and pricing is much better. The accounting and automated billing and pay roll functions are really good. Review Source Tina N. Director of Patient Services Hospital & Health Care Used the software for: 2+ years ### "Almost Everything you need in one software" August 25, 2016 5.0 We started as a small agency and have grown significantly, it has been great to have a software that continues to meet our needs as an agency Pros The support staff is wonderful. They listen to concerns and suggestions and have made changes to help the product be better suited for our needs. Cons There are some features I would like to see. I would like this to be a fully functioning EMR. I would like more flexibilit and options when creating care plans and face pages Review Source KM Kaci M. Accountant Hospital & Health Care Used the software for: 1-2 years ### "Great Software" November 5, 2020 5.0 Pros The customer service was phenomenal. The ease of the software and exporting to QuickBooks for payroll is so easy and quick. Cons Getting the consumer & employee profiles set up to match QuickBooks. This part took the most time but once we figured out the pattern it went smooth. Again, I couldn't have done it without the help of the support staff at Axis. They were amazing and very patient. Reason for choosing AxisCare They provided the most information in a timely manner and demonstrated their product the best. Switched from [MITC Cloud](https://www.capterra.com/p/139408/MITC-Cloud/) The cost of our previous software as well as their lack of support. Review Source PB Pramila B. Registered Nurse/Admin Hospital & Health Care Used the software for: 1-2 years ### "Great software with ease to use" October 21, 2020 5.0 We have been using axiscare since starting of 2019. Since EVV was new in Virginia, Asixcare did its best to incorporate any changes that was made by the state. The customer care personnel was great, they were great in providing training and fixing any issues we have. Pros \- Ease to use - App is simple to use for all level of caregivers - Training demos in app - Good customer service - Good updates including covid-19 questionnaire Cons The only feature that would help us more is having two location for clocking in and out. Alternatives considered [Caretime](https://www.capterra.com/p/229462/Caretime/) Reason for choosing AxisCare We like its function. We liked how we can make own forms and also add document, authorization and all. Review Source CM Chris M. Owner Public Safety Used the software for: 1-2 years ### "AxisCare Provides a Competitive Advantage" August 31, 2016 5.0 Pros After using a competitor's software for our first year in business, I was looking for a better solution to handle the complex scheduling issues we face on a daily basis. AxisCare was up to the task. Not only did we find a better solution for handling the scheduling, but the consistent enhancements to the overall software package displays the dedication this Company has towards staying ahead of the competition. The roll-out of the AxisCare Mobile App has been a huge win for our caregivers, which translates to a huge win in the office. There are less missed clock-ins and the completion of ADL's is much more consistent. The support staff is fantastic. We have experienced a very quick response time anytime there are questions or issues and the staff always treat you in a friendly and professional manner. Cons An area that I wanted some more consistency and flexibility with is the customized forms section. When I brought that up to the support staff, they mentioned that the developers were already working on a complete overhaul of that area. One of the main developers actually reached out to me and spent a significant amount of time trying to understand our business and identifying what features would benefit us the most. I'm extremely confident that this roll-out will be as successful as the Mobile App was. Review Source RL Ramona L. Director of Home Care Services Hospital & Health Care Used the software for: 6-12 months ### "Thrilled with the integrity and response of this group!" November 5, 2020 4.0 The software has presented us with a one huge and a few minor challenges. Customer service went ABOVE AND BEYOND and respected the position we were in during the major challenge. They understand the obligations that come with a customer service industry and responded as few companies do these days. I applaud the work they did to get us back up and running for a weekend of coverage. They continue to be very responsive to the minor glitches we have had of late and I have no doubt that they will stick with us until they figure it out. What more could you ask for in a technology company that is addressing the needs of a constantly changing industry? Pros The ratings we could find said what we needed to know and it fits our scheduling, reporting and documenting needs well. Cons Not thrilled with the cost because we don't utilize the whole package and would love to not pay for what we don't use. Also the current glitches we are experiencing are challenging our patience. Reason for choosing AxisCare reviews and referral by another local Home Care company using the product Review Source TS Tyler S. President Hospital & Health Care Used the software for: 1-2 years ### "Great Value" October 21, 2020 5.0 Great Value and we enjoy working with Axiscare! Pros \- Very easy to use - Love that we can customize our forms and page view - Easy to pull reports related to billing or payroll - Scheduling has become way faster Axiscare is a must have for a growing business! Cons As an administrator it can be difficult to use on your phone. I wish there was an app for administrators that differs from the app used by caregivers. Would be easier to make schedule changes, notes etc. on the go. Reason for choosing AxisCare Our sales rep was prepared, friendly and knowledgable. We enjoyed working with \[SENSITIVE CONTENT HIDDEN\] and although we did several demos with similar products and price point, we enjoyed working with him and he was the deciding factor. Review Source SH Sherri H. Director of Operations Individual & Family Services Used the software for: 1-2 years ### "Timesavers Review" October 21, 2020 4.0 Overall, everyone is very helpful when we have issues. I realize we are not using the tool to it's full potential, but we get the things we need working, and forget to explore expansion ideas. Pros The attribute functionality is fabulous. It lets us customize our list for our clients and caregivers to get the best match possible when scheduling. I also like the Scheduling functionality that lets me build schedules as far out as I need to. Cons Integration is an issue. I would love to have the ability to map AxisCare to our earnings codes in iSolved to automate that process for payroll. And I'm still having issues with QuickBooks Online sync re-creating my services with an account of "Cost of Goods Sold" Reason for choosing AxisCare Pricing & Sales Customer Service Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.