Ergos Software Solutions

Fastrax

4 / 5 5 reviews

Who Uses This Software?

Ergos Software Inc. essentially targets the entire service industry; anything from plumbing, HVAC, Electrical, New Construction, and many more.


Average Ratings

5 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Ergos Software Solutions
  • www.ergos-software.com/
  • Founded 1986
  • United States

About Fastrax

Ergos Software Inc. is a custom all-in-one service software solution that was designed to fulfill the needs of the service industry. Whether it be HVAC, Plumbing, Electrical, New Construction, etc. - We are completely customizable and can be tailored to meet your specific business needs. Ergos delivers fully automated cutting edge technology to help drive company revenue and growth, while still managing to maintain a constant relationship with customers.


Fastrax Features

  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Client Management
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Mobile Access
  • Payroll Management
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Service History Tracking
  • Work Order Management
  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Dispatch Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Planning Calendar
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Computer Aided Dispatch
  • Customer Database
  • Emergency Dispatch
  • Fuel Management
  • Mileage Tracking
  • Order Management
  • Routing
  • Scheduling
  • Vehicle Tracking
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Preventive Maintenance
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Task Management

Fastrax Reviews Recently Reviewed!

Regretful

Jul 10, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing at all.

Cons: They lie to people to get them to purchase a system that is outragously expensive. Once purchased u experience multiple and consistent problems and error. U can never reach i.t tech
Everything.
Customer service and support
Communication from ergos.
Lack of support for employees
Illegal activities

Overall: 0

Technician Tablets are great!

Oct 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am thoroughly satisfied with how flawlessly the tech tablets work in sync with the office staff. I am able to dispatch, arrive, and close out my own calls. The tablets allow for constant communication between me as a tech and all office personnel. The tech app itself comes with a presentation tool to help land more sales, along with an option to attach images of before/after work performed. Overall, a seamless product! highly recommend.

Affordable Software Solution

Sep 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We truly did get a small business price for a software that met all our business needs. The seamless integration allowed for all our data to be converted and our business to be up and running on Ergos in a matter of just two weeks. Best part about it, is our ability to request just about any custom work and have our needs met within days. Great product, definitely recommend for small and large businesses.

Very Happy with Fastrax

Jun 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Working with Ergos has been a really awesome experience for us!!!
It has been a much easier integration than expected.
We are excited because It is cloud based , with real time interaction with our Techs.
It is very user friendly and easy to use. Also the customer service has been excellent.
We are able to ask questions and get immediate answers.

Awesome people great product

Jun 03, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: They have always gone above and beyond and been very patient with me. Thanks team for being there!