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better software since 1999
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Helpsumo is a hosted online help desk solution specially designed for providing customer support solutions via Ticket System, Email, Social Media, Live Chat & Self-Help Knowledge Base solutions.
Provider
Help Sumo
Located In
United States
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Live Online, Documentation, Webinars
Support
Chat
Complete help desk solution to manage support tickets and support-related processes.
Content Source: Help Sumo
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Help Sumo Reviews
"Easy and cost-effective support system"
Overall: An easy-to-use and cost-effective helpdesk solution that you can use without any training.
Pros: Help Sumo is a perfect support system for startups, bloggers, and small businesses. It offers you with almost everything that you’d get from a big support system like Zendesk but it is way too cheap. It offers email ticketing, live chat, self-service, data encryption, unlimited storage, and much more. The best part is that it is a hosted helpdesk tool which makes it a perfect choice for small businesses.
Cons: It needs regular updates and the team needs to add more advanced features that are suitable for medium-sized businesses.
"Impressive and Reliable Approach for Customer Enhancement "
Pros: Help Sumo creates a dynamic option, that allows firms to have a navigable customer control and listen to their customers.
Cons: Help Sumo gives a powerful aspect of communication, and help is well shared.
"Conventional Approach for Customer Help"
Pros: Help Sumo makes the process of ticket building effective, and there are helpdesk solutions that are immediate.
Cons: Help Sumo is flawless, and impeccable in making all businesses functional.
"Intelligent Customer Help for Businesses"
Pros: Help Sumo makes ticketing the best organization form to manage issues that customers have.
Cons: Help Sumo has captured every customer request and answers are timely and no mistake.
"Very flexible and makes managing a lot of support data easy "
Overall: Help sumo allows us to manage a ton of support, developer and product backlog data in one place and is very open ended so that we can add whatever data we see fit. It has made it possible to run a lean support team while experiencing large company growth and not let anything go overlooked. We switched to their help center for all product documentation, which was much easier than building out our own site, and it allows for quick addition of new content. Also, helpsumo as an organization is very receptive of feedback and will turn around and build what people ask for. They truly listen to customers.
