Help Sumo

Help Sumo

5 / 5 11 reviews

Who Uses This Software?

Complete help desk solution to manage support tickets and support-related processes.


Average Ratings

11 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $14.99/month/user
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Help Sumo
  • www.helpsumo.com

About Help Sumo

Helpsumo is a hosted online help desk solution specially designed for providing customer support solutions via Ticket System, Email, Social Media, Live Chat & Self-Help Knowledge Base solutions.


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Help Sumo Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management

Help Sumo Reviews

Love their help desk service

Jul 16, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great usability, great support from helpsumo too.

Best Support Software Out there

Jul 16, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Help Sumo allows you to automate everything, which is amazing. We handled all of our support with 4 full-time people handling over 200 requests per day.

Good for basic needs and stable solution

Jul 16, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It's a great tool for online customer service support.

Simple to use

Jul 16, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Finding and being able to show the business the users and processes that seem to require most of the IT staffs time.

Good Support

Jul 16, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The product is good. The support for the product is also satisfied

Good Support

Jul 16, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The product is too good. They provide a good Support.

Every day is a cool day with helpsumo

Jul 16, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: With Helpsumo I'm finally managing my email, instead of letting it manage me. The benefits are the ability to automatically find that 20% of one's email that when resolved, takes care of 80% of your daily workload.

All of this while leaving plenty of time during the day for those projects that I'd never have time for otherwise!

Possibly the best customer service management tool, depending on your needs

Jul 16, 2014
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Reduce customer support, improve the support experience for customers, and make the agents more efficient at solving their tickets. We went from 80% customer satisfaction to 98% customer satisfaction within a year and helpsumo was a huge part of this customer delight project that made this shift possible.

user friendly,fast and secure.

Jul 16, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software helps us to improved business. better to use and simpler to be say, I was satisfied with it.

Good feature set, meets basic needs, easy to use.

Jul 11, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product is solid and meets our needs. We went live with our internal help desk concept using issuetrak and i have no regrets. It is a great solution for the price. Basic features are easy to configure and you can almost go live with defaults.

Very flexible and makes managing a lot of support data easy

Jul 11, 2014
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Help sumo allows us to manage a ton of support, developer and product backlog data in one place and is very open ended so that we can add whatever data we see fit. It has made it possible to run a lean support team while experiencing large company growth and not let anything go overlooked. We switched to their help center for all product documentation, which was much easier than building out our own site, and it allows for quick addition of new content. Also, helpsumo as an organization is very receptive of feedback and will turn around and build what people ask for. They truly listen to customers.