# Help Sumo Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Help Sumo Software - reviews, pricing plans, popular comparisons to other Help Desk products and more.

Source: https://www.capterra.com/p/135091/Help-Sumo/reviews

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# 

 Help Sumo Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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How Capterra ensures transparency

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Help Sumo

## What is Help Sumo?

Helpsumo is a hosted online help desk solution specially designed for providing customer support solutions via Ticket System, Email, Social Media, Live Chat & Self-Help Knowledge Base solutions.

## What is Help Sumo used for?

[Help Desk](https://www.capterra.com/help-desk-software/)

Top alternative

Featured

Overall rating

Based on 15 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$14.99

Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Help Sumo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.helpsumo.com&name=Help Sumo)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Help Sumo

5.0 (15)

VS.

[4.4 (4,075)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting Price

$14.99

Per Month

Starting Price

$39

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (15)

Ease Of Use

4.3 (3,599)

Value For Money

5.0 (4)

Value For Money

4.2 (2,653)

Customer Service

4.7 (15)

Customer Service

4.3 (2,763)

## Help Sumo alternatives

[4.5 (3,410)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (1,754)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (686)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/135091/Help-Sumo/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Escalation

4.3 (3)

0.00% of 3 reviewers that rated this feature as important or highly important

System alerts about the need to escalate an issue or request

Knowledge Base Management

5.0 (3)

0.00% of 3 reviewers that rated this feature as important or highly important

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Real-Time Chat

5.0 (3)

0.00% of 3 reviewers that rated this feature as important or highly important

Engage in direct, instant messaging with customers, users, etc.

Self Service Portal

5.0 (3)

0.00% of 3 reviewers that rated this feature as important or highly important

Online portal through which end users can access the system, manage tasks, or obtain information

Social Media Integration

5.0 (3)

0.00% of 3 reviewers that rated this feature as important or highly important

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Ticket Management

5.0 (3)

0.00% of 3 reviewers that rated this feature as important or highly important

Track, manage, or resolve user requests and IT incidents/issues

Help Sumo 6 features

System alerts about the need to escalate an issue or request

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Engage in direct, instant messaging with customers, users, etc.

Online portal through which end users can access the system, manage tasks, or obtain information

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Track, manage, or resolve user requests and IT incidents/issues

Get Advice

We can help you find the software with the features you need.

Features

5.0 (4)

5.0

Based on 4 reviews

## Pricing

Value for money

5.0 (4)

Free Trial

Free Version

Basic

$14.99

Per Month

Value for money

5.0 (4)

5.0

Based on 4 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (15)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (15)

4.7

Based on 15 reviews

## User reviews

Overall rating

5.0

Based on 15 reviews

Filter by rating

5(15)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

GD

Gangadhar D.

Systems Developer

Entertainment

### "Impressive and Reliable Approach for Customer Enhancement "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 9, 2024

Pros

Help Sumo creates a dynamic option, that allows firms to have a navigable customer control and listen to their customers.

Cons

Help Sumo gives a powerful aspect of communication, and help is well shared.

Switched from

[ProProfs Help Desk](https://www.capterra.com/p/200141/ProProfs-Help-Desk/)

[HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/)

[Mojo Helpdesk](https://www.capterra.com/p/128650/Mojo-Helpdesk/)

[Wavity Help & Service Desk](https://www.capterra.com/p/251227/Wavity-Help--Service-Desk/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GP

Gestione P.

Marketing Director

Maritime

### "Conventional Approach for Customer Help"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

May 6, 2024

Pros

Help Sumo makes the process of ticket building effective, and there are helpdesk solutions that are immediate.

Cons

Help Sumo is flawless, and impeccable in making all businesses functional.

Switched from

[Linked Helper 2](https://www.capterra.com/p/230521/Linked-Helper-2/)

[Vision Helpdesk](https://www.capterra.com/p/102230/Vision-Helpdesk/)

[Wavity Help & Service Desk](https://www.capterra.com/p/251227/Wavity-Help--Service-Desk/)

[Help Desk Migration](https://www.capterra.com/p/160609/Help-Desk-Migration/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AL

Annex L.

Digital Marketer

Medical Practice

### "Intelligent Customer Help for Businesses"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 30, 2024

Pros

Help Sumo makes ticketing the best organization form to manage issues that customers have.

Cons

Help Sumo has captured every customer request and answers are timely and no mistake.

Switched from

[ProProfs Help Desk](https://www.capterra.com/p/200141/ProProfs-Help-Desk/)

[Jitbit Helpdesk](https://www.capterra.com/p/117628/Jitbit-HelpDesk/)

[Wavity Help & Service Desk](https://www.capterra.com/p/251227/Wavity-Help--Service-Desk/)

[SoftBCom Help Desk](https://www.capterra.com/p/253347/SoftBCom-Help-Desk/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Founder

Marketing and Advertising

### "Easy and cost-effective support system"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

February 16, 2019

An easy-to-use and cost-effective helpdesk solution that you can use without any training.

Pros

Help Sumo is a perfect support system for startups, bloggers, and small businesses. It offers you with almost everything that you’d get from a big support system like Zendesk but it is way too cheap. It offers email ticketing, live chat, self-service, data encryption, unlimited storage, and much more. The best part is that it is a hosted helpdesk tool which makes it a perfect choice for small businesses.

Cons

It needs regular updates and the team needs to add more advanced features that are suitable for medium-sized businesses.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CW

corn w.

ceo

### " Love their help desk service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

July 16, 2014

Great usability, great support from helpsumo too.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AN

aaidy n.

hr

### " Best Support Software Out there"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

July 16, 2014

Help Sumo allows you to automate everything, which is amazing. We handled all of our support with 4 full-time people handling over 200 requests per day.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AA

angellia a.

ceo

### "Good for basic needs and stable solution"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

July 16, 2014

It's a great tool for online customer service support.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AL

amia l.

manager

### "Simple to use "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

July 16, 2014

Finding and being able to show the business the users and processes that seem to require most of the IT staffs time.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DP

Devi P.

Developer

### "Good Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

July 16, 2014

The product is good. The support for the product is also satisfied

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AA

Ashlin A.

Software Developer

### "Good Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

July 16, 2014

The product is too good. They provide a good Support.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AN

aaidy n.

ceo

### "Every day is a cool day with helpsumo "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

July 16, 2014

With Helpsumo I'm finally managing my email, instead of letting it manage me. The benefits are the ability to automatically find that 20% of one's email that when resolved, takes care of 80% of your daily workload. All of this while leaving plenty of time during the day for those projects that I'd never have time for otherwise!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JW

john w.

ceo

### "Possibly the best customer service management tool, depending on your needs "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

0.0

0.0

Customer Service

4.0

4.0

Likelihood to Recommend

0/10

July 16, 2014

Reduce customer support, improve the support experience for customers, and make the agents more efficient at solving their tickets. We went from 80% customer satisfaction to 98% customer satisfaction within a year and helpsumo was a huge part of this customer delight project that made this shift possible.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

WL

willam l.

Developer

### "user friendly,fast and secure. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

July 16, 2014

The software helps us to improved business. better to use and simpler to be say, I was satisfied with it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KR

karthick r.

website developer

### " Good feature set, meets basic needs, easy to use. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

July 11, 2014

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product is solid and meets our needs. We went live with our internal help desk concept using issuetrak and i have no regrets. It is a great solution for the price. Basic features are easy to configure and you can almost go live with defaults.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SK

selva k.

developer

### "Very flexible and makes managing a lot of support data easy "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

0.0

0.0

Customer Service

4.0

4.0

Likelihood to Recommend

0/10

July 11, 2014

Help sumo allows us to manage a ton of support, developer and product backlog data in one place and is very open ended so that we can add whatever data we see fit. It has made it possible to run a lean support team while experiencing large company growth and not let anything go overlooked. We switched to their help center for all product documentation, which was much easier than building out our own site, and it allows for quick addition of new content. Also, helpsumo as an organization is very receptive of feedback and will turn around and build what people ask for. They truly listen to customers.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)