Average Ratings

14 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Giva
  • www.givainc.com

About eHelpDesk

Highly customizable cloud help desk without programming or consultants with robust reporting for higher quality decision-making.


eHelpDesk Features

Vendor has not completed this information.

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management

Vendor has not completed this information.

Vendor has not completed this information.


eHelpDesk Reviews Recently Reviewed!

E17db4f5f76ae06f80bbd2eee76ad498

Stands out from the rest for features, price and superb customer service.

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface is very intuitive and easy to learn, it does not take long at all to train personnel on how to use it, and the features make it an amazing value for the price. It's also HIPAA Compliant, which is extremely important to my company.

Cons: I would like to be able to create custom forms for different purposes, as it is now, we have to cram quite a lot of information into the same place. I would like to be able to rearrange the form a little more, instead of having quite so much set in stone.

The best held desk software.. its a mobile friendly too

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is Mobile friendly. Works on iPhone and android. It is Web based.
I can login anywhere from my browser and process the ticket.
Easy to use and fast.

Cons: scrolling to enter data. from field to field (this is only happens when you enter lots of data that you will really need to scroll down to go to another field. )

Overall: cost effective

Excellent, modern ITSM.

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User interface is intuitive. I love the clean, minimalist appearance and organization of information. Since the product lives in the cloud, we can access at anytime, anywhere. Very reliable...we have had 100% up time of product for 2 years now.

Cons: Some in my company would like built in workflow options, however Giva does not offer that at this time.

Overall: Giva is just a phone call or email away for support. They are very responsive and available and have even helped us expand the use of the product to other departments. Giva is also highly flexible and is continuous with improvements and new ideas. This is something that stands out and really is the best thing about the product. The company asks for feedback and discusses their ideas with me before they implement them. When is the last time a company did that for you? Very customer focused. Give them a try.

Highly customizable & overall easy to use.

Sep 25, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ability to customize based off of business needs and user profiles. A lot of visibility in reporting to tickets and history. Forwarding rules & ticket generation rules are robust and highly adaptable to business.

Cons: The Ticket field requires a lot of scrolling down.

Simple, straight forward, and efficient help desk software.

Aug 30, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: It is a good, stable, basic help desk software application that is not over-burdened with complex configuration and setup. The user interface is simple and straight forward, freeing up the user to focus on the help desk issues, not the help desk software.

The Giva support staff always provides intelligent and informative responses in a professional and timely manner.

Cons: Having come from using similar on-site software, I miss having direct access to the source tables to create more complex custom reports. But Giva does have a lot of customizable reports that will meet most needs.

Overall: Reduced time supporting the "help desk software".

I like GIVA because it is simple to use and intuitive

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: It is simple! You log in and boom you are up and running. GIVA is direct and succinct. That's all for now...

Cons: I am not able to customize it to fit me. I use GIVA everyday, i want to be able to add my personal touch to it. wouldn't be great to have a daily inspirational quote into GIVA? or to set a goal tracker into GIVA...

Easy to use

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The configuration allows tailoring to specific needs. It is easy to track open tickets. A wide variety of reports are available. The support team is knowledgeable and eager to help. It allows us to streamline communication between customers and staff.

Cons: We would like the ability to search for tickets by keywords in the dashboard, but can use reports to search by keywords.

Very robust help desk software, highly recommended

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I had never heard of Giva prior to my opportunity to try out Giva for a 30-day period. I found it to be highly customizable and very robust. Giva also provides the most value by offering an asset management module included with the cost of their help desk software while other help desk providers charge you per asset.

Giva has improved our Service Desk efficiency!

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We implemented Giva for Incident Management on 9/23/2015. Since that time, we have shaved 50 seconds off of our average Service Desk call time. Last year, management was exploring the possibility of outsourcing our team. The outsource organization could not provide the resources to match our call time. We support 6700 employees with 4 FTEs. We field an average of 300 calls per day, and our abandonment rate averages 7%. Thanks to Giva, we are a small but powerful team!

An above average product to handle ticketing, assets, and knowledge bases

Jan 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Giva can handle the basics: ticketing, asset handling, knowledge bases, and change management. In my opinion, it excels when being extensible with a good API to integrate with current business processes and user management.

Reliable functionality

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The Giv@ eHelpDesk is easy to set up. The quick startup is facilitated by a minimum number of spreadsheets to capture required information. Once up and running, the software allows enough functionality to tailor it for individual organizations. We have some groups who use the application to help with workflow. As users become familiar with the application, the software limits customization. However, the administrators appreciate the simplicity and speed at which changes can be made. When tickets are closed, customers can provide immediate feedback and standard reports allow quick access to summary feedback data.

Easy to deploy and great support

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and deployment; reporting is easy to use and tailor to our specific needs; customer support is prompt and eager to help; clean lines of the application; iterative approach to a request for enhancement (Agile programming).

Cons: N/A

Overall: After a careful search of numerous ITSM tools, we selected Giva based on its ease of use, quick deployment and great support by the company. We also enjoy the standard reporting that comes with this application and makes our data results easy to share with others. We worked together on the AD integration and found the support team quite helpful and eager to ensure our needs were met. We look forward to continued success with this application and the Giva team we work with.

Recommendations to other buyers: Please test this out and kick the tires for YOUR organization.

Simple and Effective

Nov 10, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have had great success implementing Giva as our help desk tool. Each step of the way the folks at Giva have been very efficient and supportive. We are looking forward to using the tool to it's full potential.

Easy to Implement and Use

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and training of support staff. Integrated Knowledgebase.

Cons: You have to create reports to see closed calls as they are not simply on the menu.

Overall: We were literally up and running with the software after about 2 hours working with our sales representative. We tweaked a few things along the way and went live without any issues. Support is very responsive and they continue to update the product and add nice features regularly. As a manager who has implemented several service desks in the past, Giva was probably the fastest system I have taken from start to finish.

Recommendations to other buyers: Wish there was a field that was dedicated to requested due date that was not tied to the SLA.