--- title: "FareHarbor Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FareHarbor Software - reviews, pricing plans, popular comparisons to other Reservations products and more." source_url: "https://www.capterra.com/p/135106/FareHarbor/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # FareHarbor Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) FareHarbor ## What is FareHarbor? FareHarbor is the leading booking solution for tour, activity and attraction operators around the world, providing powerful software to efficiently sell and manage activities and services. We partner with businesses to enhance the booking experience, streamline operations, and increase revenue. Our comprehensive offerings include booking and reservations software, distribution and channel management, website optimization, innovative growth tools, unmatched support, and many more. ## What is FareHarbor used for? [Reservations](https://www.capterra.com/reservations-software/)[Tour Operator](https://www.capterra.com/tour-operator-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 1,132 user reviews Reviews sentiment Positive 96% Neutral 2% Negative 2% Pros & cons Supportive and responsive team Comprehensive mobile functionality High and inflexible fees Ongoing technical challenges Starting price $0.01 One Time Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Ticketing / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FareHarbor?[Manage this product listing](https://www.g2.com/products/fareharbor/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FareHarbor 4.7 (1,132) VS. [4.8 (1,195)](https://www.capterra.com/p/138689/Booqable/reviews/) Starting Price $0.01 One Time Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (1,127) Ease Of Use 4.8 (5,828) Value For Money 4.6 (677) Value For Money 4.7 (3,602) Customer Service 4.8 (1,103) Customer Service 4.8 (3,331) ## FareHarbor alternatives Highest Rated [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.7 (575)](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (473)](https://www.capterra.com/p/178518/Bokun/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/135106/FareHarbor/alternatives/) ## FAQs about FareHarbor Overview ### What problems does FareHarbor solve? FareHarbor solves manual reservation management, double-booking risks, scattered customer communications, and phone-dependent sales by centralizing live availability, payments, confirmations, waivers, schedules, and reporting. Tour operators, rental businesses, charter companies, attractions, and multi-location activity teams benefit from managing capacity, staff assignments, changes, and customer details from one booking system. Answer based on 706 reviews Overview ### Which roles and teams benefit most from FareHarbor? FareHarbor is most used by owners, founders, CEOs, and presidents running tour and activity businesses. General managers and operations teams manage bookings, schedules, staff availability, and customer check-ins. Office and business managers handle reservations and payments, while marketing directors support online sales and promotional booking channels. Answer based on 1023 reviews Overview ### What company size and industries is FareHarbor built for? FareHarbor serves tour, activity, rental, and attraction operators, primarily small businesses, which represent 97% of reviewers, in Leisure, Travel & Tourism (25%). It also supports local through enterprise operations, including boat tours and charters, with users in Hospitality (17%) and Entertainment (7%). Answer based on 1132 reviews Features and Usability ### What are the key features of FareHarbor? FareHarbor includes online booking for customer self-service reservations, payment processing for cards and digital payment options, and reservations management with customizable customer fields and a configurable dashboard. It also provides reporting and analytics for booking and growth data, mobile access for managing bookings remotely, and customer support. Answer based on 29 reviews Integrations ### Which third-party tools and platforms does FareHarbor integrate with? FareHarbor integrates with Smartwaiver for automated customer waivers, as confirmed by reviewers. Its catalog also includes Google Ads, Google Analytics 360, Google Calendar, Meta for Business, Stripe, Squarespace, WordPress, Zapier, Podium, and Olark, supporting marketing, scheduling, payments, website, and customer communication workflows. Answer based on 40 reviews Getting Started and Support ### How easy is it to onboard and train a team on FareHarbor? FareHarbor offers in-person training, live online sessions, webinars, videos, and documentation. Reviewers report that frontline staff, including nontechnical and older ticketing teams, often learn daily booking tasks quickly. Administrators managing complex configurations, discounts, and backend settings may need more time, videos, and support to become confident. Answer based on 94 reviews Getting Started and Support ### What customer support options does FareHarbor offer, and how do users rate the experience? FareHarbor offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users frequently describe support as fast, knowledgeable, patient, and helpful with setup and troubleshooting. Some report inconsistent follow-through, different agents handling requests, and delayed resolutions for complex changes or account issues. Answer based on 637 reviews Security ### How does FareHarbor handle data security and access control? FareHarbor uses encrypted ticket purchases, secure credit card storage and processing, and keeps credit card data from being shared. Reviewers also cite customizable user permissions and admin roles that limit employee access by need. One reviewer noted that the desktop version lacked P2P card readers, requiring iPads to meet PCI requirements. Answer based on 19 reviews Booking ### How well does FareHarbor handle online bookings? FareHarbor makes online booking easier for tour, activity, and charter operators through live availability, instant confirmations, payments, and schedule controls. Small business teams value centralized reservations, automated guest messages, and mobile management, while some users find certain setup changes, calendar builds, and back-office processes time-consuming. Answer based on 364 reviews ## Who uses FareHarbor? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Supportive and responsive team 98% positive reviews out of 99 Most reviewers describe the team as highly responsive, knowledgeable, and proactive in addressing unique needs. High and inflexible fees 49% negative reviews out of 75 Some reviewers comment that service fees are steep, often passed to customers, and lack flexible management options. Reini N. Owner, 11 - 50 employees. "No warning we are told the website is theirs now and Fareharbor disputes anything they promised, and claim ownership of the website, litterally forcing you to pay above market rate ($5,000) hosting fees for or leave without a website and lose even more." Comprehensive mobile functionality 100% positive reviews out of 58 Most reviewers indicate mobile access is seamless, responsive, and enables full management from any device. Ongoing technical challenges 39% negative reviews out of 64 Some reviewers indicate recurring errors, communication gaps, and delays in resolving technical issues impact operations. Smooth integration with platforms 96% positive reviews out of 23 Most reviewers find integrations straightforward, enabling easy connections with third-party services and daily operations. ## Features AI summary Based on 5,388 Reservations reviews Capterra data shows that buyers of reservations software rank the following features as their top priorities: - **Online Booking** (**65%** of reviewers rated this feature as critical) - **Booking Management** (**60%**) - **Calendar Management** (**56%**) FareHarbor supports all three of the features reviewers consider most important: **Online Booking**, **Booking Management**, and **Calendar Management**. Together, these capabilities help businesses accept reservations online, manage bookings efficiently, and keep schedules up to date, allowing teams to reduce manual work and deliver a smoother customer booking experience. Online Booking 4.5 (69) 71.01% of 69 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Booking Management 4.0 (20) 60.00% of 20 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Calendar Management 4.0 (30) 70.00% of 30 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Mobile Access 4.4 (34) 67.65% of 34 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Customer Support 4.2 (39) 53.85% of 39 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Payment Processing 4.6 (70) 58.57% of 70 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions FareHarbor 65 features ### All Features - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Central Reservation System: Update and maintain information on inventory and rates to manage guest reservations in real time - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Data Management: Searchable repository of information about clients - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Group Reservations: The ability to reserve times in groups. - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Mobile Access: Access software remotely via mobile devices - Mobile Ticketing: Allowing users to order, pay for, obtain, and validate tickets using mobile devices - Multi-Day Booking: Bookings that last more than one day - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Online Ticketing: Allow users to buy and sell tickets online, register for events, and collect buyer information - Package Creation: Sell multiple products or services together, as a set - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Rate Management: Track/optimize rates in relation to usage - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Reserved Seating: Specify type/number of reserved tickets based on seating selected during booking - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Sales Reports: Reports specific to sales analysis for trends and strategies - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Seating Map: For selection of seat at booking or check-in - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Reservations: Create and manage ticket reservations for various events - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Waiver Management: Process of collecting, storing, and tracking signed waivers to reduce liability and inform participants of risks - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.5 (681) 4.5 Based on 681 reviews ## Pricing Value for money 4.6 (677) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/135106/FareHarbor/pricing/) Basic $0.01 One Time Value for money 4.6 (677) 4.6 Based on 677 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (1103) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (1,103) 4.8 Based on 1,103 reviews ## User reviews Overall rating 4.7 Based on 1,132 reviews Filter by rating 5(937) 4(145) 3(23) 2(7) 1(20) Mentioned topic Sorted by most recent PB Peter B. Managing Director Information Technology and Services ### "Today we were surprised it did work" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 9, 2026 We're glad the double booking stopped but now our day is filled with nothing but cancelling guests when they call upset. We really need a feature that allows us to mark if the room is clean or dirty. Waivers processed through the web are still a miracle and process without freezing everything as long as customers are smart enough to sign them. Pros The customer profile section has been fine. FareHarbor does collect all reservations in one place (which is nice) unlike the other platform that usually just breaks. My finance team continues to whine about KLOOK API being non-existent. We were also shocked that customer calendar worked this morning and didn't crash on us. Cons Transition for our farm was complete trash and Fare Harbor failed to deliver on their promises. Every time an agent attempts to use a booking.com Europe zip code it will freeze and cause Square to fail. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 5, 2026 Hello, I’m unable to see your FareHarbor username on this review platform, but based on the items you mentioned, I’ve shared my email so we can take a closer look. Thank you for letting us know where we can improve our product for farm operators like you. Availability Notes may be helpful for tracking rooms as clean or dirty (they only show in the dashboard), and I’d also like to learn more about the double-booking issues you mentioned. A dashboard audit may help us better understand what’s causing that, we certainly don’t want FareHarbor to contribute to a negative customer experience. For Klook, I also want to clarify that FareHarbor does have an API connection. Feel free to contact me directly so we can review these items with you. Thank you for choosing FareHarbor and for leaving such a thoughtful review! GA Gurjeev A. Business Analyst Computer Software ### "I'm happy the boat rental reservation worked" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 25, 2026 Now we can dispute the charge backs ourselves, which is nice since no matter how good others may be at handling money issues, things will still go wrong. Pros When you add your own questions to the online booking section, it seems to double our reservations. Which is probably okay I guess since I'm getting less phone calls. It's amazing the site did not crash after we created those additional questions to be used with tours. Cons When I try to get into the back end of this program, it requires some serious learning/training. Getting out of their contract was supposed to be very difficult so we're pretty much stuck with it. I'll need to go buy myself a new pair of boots. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 5, 2026 Hello! Thank you for sharing this. If adding custom questions is causing duplicate reservations, that is not expected behavior and is something Support should review with you directly. I’ve shared my email here as well so we can connect and make sure the right team has the details. I also hear you on the learning curve in the Dashboard. We offer free live retraining with real people for teams who want extra support, even if you’ve been live with FareHarbor for a while, and I’d be happy to help get that set up for you. I’m glad to hear the customer profile section and chargeback tools have been helpful. We know that chargebacks are a HUGE pain for our operators, so we make sure to send the most thorough Dispute Packets as possible, along with the info our operators provide. Thank you again for choosing FareHarbor and for taking the time to leave a thoughtful review. MK Maksim K. Manager Information Technology and Services ### "Surprisingly it doesn't break that much" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2026 It stops people from overbooking the kayaks I guess so I don't have to yell at angry tourists. I dropped a piece of pepperoni on my keyboard just now. It is a relief that the automated emails actually send out most of the time because doing that by hand before was the worst. The schedules for the guides is in one place. Pros The calendar put all the booking together which I guess is fine and I don't have to think about it too much. They answer the chat pretty fast when stuff breaks which is a relief because I expected it to crash today. The report thing works alright. Cons Sometimes you have to click the buttons on the mobile app like ten times before it even register anything which makes me want to throw my phone. The payout takes over 7 days sometimes. And also why cant I just type the number of guests instead of smashing the plus button forever. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 5, 2026 Maybe we should change our tagline to, "FareHarbor: Prevents angry tourists". Thank you for the concise feedback on your mobile experience with our software, I've passed it along to our developers. We appreciate you taking to time to leave a review, and hope you enjoyed the rest of your pepperonis! MK Melissa K. admin Hospitality ### "you need to try this you'll love it" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 18, 2026 there are very little things I dont like but mostly it's super convenient..I do recommend this to everyone Pros I love that it's a pay as you go.and how easy it's to pass the processing fees onto the end customer Cons the booking fees can accumulate over time .and the fees can get a bit pricey.it is a bit confusing at first.. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 5, 2026 Thanks Melissa for such a kind review! We love partnering with you. AR Agnes R. Chief Executive Officer Information Technology and Services ### "Glad that at least the online booking part of things will work" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 3, 2026 It prevents double-bookings for the waterpark so I don't have to deal with angry parents asking for refunds, and I also kind of like the colors used in the calendar. taking payments online is a lot easier than dealing with those stupid old paper forms that get ruined by water. Just happy it collects the money and mostly runs ok with the waiver's so I can shut off the computer and finally head home. Pros FareHarbor manages all 100 of my kayaks and does not overbook them (that's nice) and they answer back in minutes via live chat (which is a miracle as most of the time I think the whole system will crash on me). Cons They hold my money for 7 days (that make no sense and really hurts cause we got to pay the guides right now). I really dislike that i cant replicate add-ons for different activity. the android app is totally buggy. you have to hit the "increase" button a million times because it won't allow you to enter your guests (which is frustrating). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 5, 2026 That is a lot of kayaks! We’re glad FareHarbor is helping prevent overbookings and making it easier to manage online payments, waivers, and your day-to-day workflow. For the 7-day hold, that can sometimes apply to new or recently updated bank accounts as a security measure. You can review your payout settings in Settings > Bank & Payments > Overview, or contact Support so we can take a closer look at your account. I’d also like to learn more about the add-on workflow and the Android app issue you mentioned so we can get those details to the right team. I've shared my email with you via the review platform. Thank you for taking the time to leave such a detailed review, and thank you for choosing FareHarbor! US Usama S. Chief Operating Officer Information Technology and Services ### "Better than my previous system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 24, 2026 Prior to using this new method I spent most of my days on the phone. With this new program my customers simply press a button and I don’t have to communicate with them at all. Prior to using this new program, viewing a list of which rental boats were available versus those already on the water took much longer than it does currently. The automated emails are sent automatically – I no longer have to send them manually. As far as phone calls at home go, it is nice not to receive multiple calls during the evening for reservation requests. Pros I am out of time as my coffee has gone ice cold and I have three other tasks left to complete; that is why I will be keeping this short. To my surprise the support team answered back through the chat area. They also seemed very patient with me. I also like that it is mobile friendly so that I can view the calendar while I’m away from my desk. Cons Every year I have to contact their customer service department. The reason for this is that there seems to always be some sort of error and/or discrepancy in the numbers. A number of our guests were double charged and I ended having to refund each guest out of my own money. It’s frustrating that you can’t simply transfer someone from one tour of your home to an in depth tour. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 6, 2026 I hope your coffee was still delicious even if it was cold. We'd like to hear more feedback on our reporting and where you're seeing some discrepancies. Sometimes these can come from an unchecked box or, since reporting is so customizable, needing a different report altogether. In any case, I'd be happy to check on it with you- I shared my email in this response. Thank you for such positive feedback on your FareHarbor experience! We look forward to continuing our partnership with you. AP Adam P. Operations Manager Transportation/Trucking/Railroad ### "Good Tour Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 21, 2026 Pros Ease of setting up trips for passengers. Also getting info from the bookings for our trips. Value is good. Cons Does not show final price for bookings if you choose to have the customers pay for the credit card processing fees Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 6, 2026 Yes, we do have our current setup as you indicated, the customer does not absorb the credit card fee. However, if you'd like to change this, we can add it as a custom field in your book form with the credit card fee. Feel free to contact me if you have questions on this, I have included my email to be sent to you. Thank you so much for taking the time to leave a review and let us know what you'd like to see as we continue to improve our platform. BB Bree B. Admin Assistant Fishery ### "Works well for fishing business! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2026 Overall, my experience with FareHarbor has been very positive. It’s a reliable and efficient booking platform that works especially well for tourism-based businesses with fluctuating schedules and high customer volume. It played a key role in keeping our fishing charter operations organized and running smoothly, particularly with the fast-paced nature of cruise clientele Pros FareHarbor was a fantastic tool for handling bookings for our fishing charter business, especially since we had lots of international cruise clients. The online booking system made it super easy for customers to snag their spots without a ton of back-and-forth chatting. The flexibility it offered was a game changer. We could juggle multiple trips, keep our schedules tidy, and tweak availability on the fly. Plus, it made communicating with our guests a breeze and kept everything in one place, which was crucial during the hectic cruise seasons. Cons While the platform is very functional, there can be a bit of a learning curve when first setting up trips, availability, and custom options. Some backend features aren’t as intuitive as they could be, especially when making quick changes during a busy day. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 21, 2026 Thank you for such a lovely review, Bree. We're so happy to see our platform gives you more ease in your day to day. We hear you in the some features needing to be more intuitive, and we're going to continue to iterate on our features to make sure we can continue to support you so you can continue to give your guests an amazing experience. Thank you for trusting us with your business, cheers! KH Kevin H. General contractor Architecture & Planning ### "Fareharbor" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 March 9, 2026 My experience with FareHarbor has been frustrating and disappointing. From a user’s perspective, the platform feels inefficient and poorly designed when it comes to respecting people’s time. One of the biggest issues I encountered was how long certain processes take compared to what you would expect from a modern booking and management platform. Tasks that should be simple and quick often take far longer than necessary, which creates unnecessary stress when you’re trying to plan or manage something important. When you rely on a system to coordinate schedules or bookings, time matters, and the delays I experienced made the platform feel unprofessional. Another issue is the overall communication and transparency. When problems arise or something takes longer than expected, there isn’t always clear information about what is happening or how long things will take to resolve. That lack of clarity makes it difficult to trust the system, especially when your time and personal plans are involved. What disappointed me the most is how these issues affect real life. Time spent dealing with delays and confusion is time taken away from family, responsibilities, and peace of mind. A platform like this should make things easier, not add extra frustration. FareHarbor has potential as a service, but based on my experience it needs significant improvement in efficiency, communication, and respect for users’ time. Until those issues are addressed, it’s hard for me to recommend it to others. Pros FareHarbor is very easy to use and makes managing bookings much more organized. The interface is straightforward, which makes it simple to check reservations, update schedules, and keep track of customers without confusion. I also liked how everything is centralized in one place, which saves time compared to juggling multiple systems. Another great feature is the automated confirmations and reminders sent to customers—it helps reduce no-shows and keeps everyone informed. Overall, the platform is reliable and makes day-to-day operations smoother for businesses that rely on scheduling and reservations. Cons One of the biggest issues I encountered was how long certain processes take compared to what you would expect from a modern booking and management platform. Tasks that should be simple and quick often take far longer than necessary, which creates unnecessary stress when you’re trying to plan or manage something important. When you rely on a system to coordinate schedules or bookings, time matters, and the delays I experienced made the platform feel unprofessional. Another issue is the overall communication and transparency. When problems arise or something takes longer than Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 11, 2026 We really appreciate you taking the time to leave such a thoughtful and thorough review of your FareHarbor experience. It’s clear from your feedback that while you found value in the organization and reliability of the platform, you also experienced frustrations around efficiency and communication. We’re sorry to hear that some processes felt slower than expected and created stress when the goal is to make running your business easier. We understand how important it is that the tools you rely on help you maintain a seamless operation while also protecting your time outside of work. Your feedback is incredibly valuable and helps us understand where we can improve. Whenever you may have the time, please feel free to reach out to support@fareharbor.com with details around the features or situations you experienced so our team can review and continue improving the experience (feel free to put ATTN: Rebekah at FareHarbor). Thank you again for your honesty! AN Anonymous User Administrative Assistant Warehousing ### "FareHarbor is fair" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 12, 2026 Pros FareHarbor is very user friendly. It worked well with other sites. It made my overall booking experience very pleasant. Cons The one thing I really did not like about FareHarbor was the high fees. I believe it was due to where I was located. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 13, 2026 Thank you so much for your review, we're happy to hear you found ease using our technology. Our pricing model can vary depending on a few factors when it comes to fees. We'd love to hear more of your feedback on how we can make this work better for you! If you'd like to give some specifics, please reach out to support@fareharbor.com. Thank you! [View all Reviews](https://www.capterra.com/p/135106/FareHarbor/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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