# FareHarbor Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about FareHarbor Software - reviews, pricing plans, popular comparisons to other Reservations products and more. Source: https://www.capterra.com/p/135106/FareHarbor/ --- # FareHarbor Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) FareHarbor ## What is FareHarbor? FareHarbor is the leading booking solution for tour, activity and attraction operators around the world, providing powerful software to efficiently sell and manage activities and services. We partner with businesses to enhance the booking experience, streamline operations, and increase revenue. Our comprehensive offerings include booking and reservations software, distribution and channel management, website optimization, innovative growth tools, unmatched support, and many more. ## What is FareHarbor used for? [Reservations](https://www.capterra.com/reservations-software/)[Tour Operator](https://www.capterra.com/tour-operator-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/) Recognitions Shortlist Overall rating Based on 1,129 user reviews Reviews sentiment Positive 96% Neutral 2% Negative 2% Pros & cons Dedicated and responsive support Comprehensive mobile functionality High and inflexible fees Recurring setup and error challenges Starting price $0.01 One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Ticketing / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## FareHarbor alternatives [4.4 (480)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.7 (465)](https://www.capterra.com/p/178518/Bokun/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.8 (431)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/135106/FareHarbor/alternatives/) ## FAQs about FareHarbor Overview ### What problems does FareHarbor solve? FareHarbor solves manual booking chaos, scattered customer records, and time-consuming schedule changes by centralizing reservations, payments, manifests, reminders, refunds, and staff coordination in one mobile-friendly system. Tour operators, activity providers, rental businesses, reservation teams, and front-desk staff use it to reduce phone volume, prevent booking errors, and manage operations anywhere. Answer based on 718 reviews Overview ### Which roles and teams benefit most from FareHarbor? FareHarbor is most used by business owners, operators, and executives who manage bookings, payments, and daily tour availability. Operations and office managers rely on it to streamline scheduling, staff coordination, and customer check-in workflows, while marketing and guest-facing teams use it to support online sales, reservations, and smoother visitor experiences. Answer based on 1020 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is FareHarbor built for? FareHarbor serves small tourism and activity operators, with 97% of reviewers from small businesses and Leisure, Travel & Tourism leading at 25%. It fits tour operators, rental companies, boat tours, attractions, trains, ziplines, and farms, with additional use in Hospitality at 18% and Entertainment at 7%. Answer based on 1129 reviews Features and Usability ### What are the key features of FareHarbor? FareHarbor offers core booking tools like online booking, reservations management, calendar scheduling, and payment processing. Common differentiators include channel management with OTA integrations, mobile access for on-the-go changes, automated confirmation and reminder emails, and reporting dashboards for reservations, revenue, and manifests. Customer support is also a frequently cited strength. Answer based on 556 reviews Integrations ### Which third-party tools and platforms does FareHarbor integrate with? FareHarbor integrates with 13 third-party tools and platforms, including Smartwaiver, Gmail, Wherewolf, and Bókun from reviewer mentions. Official catalog integrations also include Stripe, Zapier, Google Calendar, Google Ads, Google Analytics 360, Squarespace, WordPress, Meta for Business, and Podium. Answer based on 42 reviews Getting Started and Support ### How easy is it to onboard and train a team on FareHarbor? FareHarbor is generally quick to onboard for frontline staff, with many reviewers saying basic tasks are easy to learn. Training is available in person, through live online sessions, webinars, documentation, and videos. Admins handling setup, customizations, or complex operations usually face a longer learning curve and rely more on support. Answer based on 94 reviews Getting Started and Support ### What customer support options does FareHarbor offer, and how do users rate the experience? FareHarbor offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as fast, patient, and easy to reach, with strong onboarding and troubleshooting help. Some reviewers report slower follow-up for complex changes, repeated handoffs, or delays on specialized requests. Answer based on 637 reviews Security ### How does FareHarbor handle data security and access control? FareHarbor uses encrypted, secure payment processing, secure credit card storage, and a system where no credit card data is shared, helping reduce PCI compliance burdens. It also supports customizable admin roles and user permissions to limit access. Some reviewers note desktop card-reader gaps and needing workarounds for full PCI-compliant in-person payments. Answer based on 19 reviews Booking ### How well does FareHarbor handle online booking management? FareHarbor makes online booking management easy for many tour and activity operators through centralized reservations, live availability, payments, reminders, and schedule changes. Small businesses and high-volume tourism teams often like its flexibility and organization, though some users find backend tasks, calendar changes, and setup processes slower and more cumbersome than expected. Answer based on 364 reviews ## Who uses FareHarbor? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 106 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 106 reviews Administrative 25% Administrative 25% Entrepreneurs/ Owners 23% Customer Services & Support 14% Marketing 6% Others 33% Top industries Based on 106 reviews Leisure, Travel & Tourism 41% Entertainment 22% Hospitality 19% Maritime 9% Other 9% ## Pros and Cons Dedicated and responsive support 98% positive reviews out of 99 Most reviewers describe the team as highly responsive, offering tailored assistance and ongoing business-specific support. High and inflexible fees 49% negative reviews out of 74 Some reviewers report booking fees are steep, often passed to customers, and lack flexible payment options. Reini N. Owner, 11 - 50 employees. "No warning we are told the website is theirs now and Fareharbor disputes anything they promised, and claim ownership of the website, litterally forcing you to pay above market rate ($5,000) hosting fees for or leave without a website and lose even more." Comprehensive mobile functionality 100% positive reviews out of 58 Reviewers feel mobile access is seamless, allowing full management and real-time updates from any device. Recurring setup and error challenges 39% negative reviews out of 64 Some users comment on persistent setup errors, communication gaps, and slow resolution of technical problems. Smooth third-party integrations 96% positive reviews out of 23 Most reviewers indicate integrations are straightforward, supporting various platforms and simplifying daily business operations. ## Features AI summary Based on 5,334 Reservations reviews Capterra data shows that buyers of reservations software rank the following features as their top priorities: - **Online Booking** (**65%** of reviewers rated this feature as critical) - **Booking Management** (**60%**) - **Calendar Management** (**56%**) FareHarbor supports all three features that reviewers rate most highly: **Online Booking**, **Booking Management**, and **Calendar Management**. Together, these capabilities help businesses accept reservations anytime, keep bookings organized, and maintain accurate availability across schedules, allowing teams to reduce manual work and deliver a smoother customer booking experience. Online Booking 4.5 (68) 70.59% of 68 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Booking Management 4.0 (20) 60.00% of 20 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Calendar Management 3.9 (29) 68.97% of 29 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Customer Support 4.2 (39) 53.85% of 39 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Mobile Access 4.4 (34) 67.65% of 34 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Payment Processing 4.6 (70) 58.57% of 70 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions FareHarbor 65 features Allows businesses to offer customers reservations for a variety of activities. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Automatically create schedules based on business needs or employee availability and qualifications Scan barcodes to ensure accurate pricing and label tracking Create, update, and manage bookings, itineraries, and reservations Keep notes on the specifics of a reservation including customer information and special requests Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Update and maintain information on inventory and rates to manage guest reservations in real time Manage various distribution channels, build relations with channel partners, and track their performance Automated reminders and confirmations for booked appointments and events via text or email Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Searchable repository of information about clients A collection of customer information such as contact details, demographics, previous interactions, etc. Provide online support for your customers through live chat or help desk functionality Alter the layout and content of reports Import and export data to and from software applications Track products that are for sale at a reduced price or part of coupon promotions Track employee schedules, availability, and performance across projects and tasks A list of events with their respective dates Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Global distribution system used by online travel agencies to track availability and manage reservations The ability to reserve times in groups. Automatically find mutually available meeting time slots across multiple calendars Track and manage inventory levels to maintain proper supply Captures invoice data and maintains comprehensive records for auditing and reporting purposes Access software remotely via mobile devices Allowing users to order, pay for, obtain, and validate tickets using mobile devices Bookings that last more than one day Manage and support multiple languages Manage and support multiple locations Book meetings and appointments through a website or digital platform Accept and process online payment transactions Allow users to buy and sell tickets online, register for events, and collect buyer information Sell multiple products or services together, as a set Accept, record, and reconcile financial transactions Accept and process customer payments for products or services using hardware and software Tool used to determine accurate pricing and product eligibility for borrowers Design, communicate, and distribute incentives to perform a specific action Track/optimize rates in relation to usage Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Specify type/number of reserved tickets based on seating selected during booking Process of planning, scheduling and executing the optimal and effective use of human capital across projects Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Reports specific to sales analysis for trends and strategies Search and filter data across systems to locate required information by entering keywords or certain criteria For selection of seat at booking or check-in Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allows bookings to be made through a third party service Set up connections to third-party platforms to improve business processes Create and manage ticket reservations for various events Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Process of collecting, storing, and tracking signed waivers to reduce liability and inform participants of risks Seamlessly integrates with 3rd party websites Built-in website builder or integration with third-party site Get Advice We can help you find the software with the features you need. Features 4.5 (678) 4.5 Based on 678 reviews ## Pricing Value for money 4.6 (674) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/135106/FareHarbor/pricing/) Basic $0.01 One Time Value for money 4.6 (674) 4.6 Based on 674 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (1100) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (1,100) 4.8 Based on 1,100 reviews ## User reviews Overall rating 4.7 Based on 1,129 reviews Filter by rating 5(934) 4(145) 3(23) 2(7) 1(20) Mentioned topic Sorted by most recent MK Melissa K. admin Hospitality ### "you need to try this you'll love it" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 18, 2026 there are very little things I dont like but mostly it's super convenient..I do recommend this to everyone Pros I love that it's a pay as you go.and how easy it's to pass the processing fees onto the end customer Cons the booking fees can accumulate over time .and the fees can get a bit pricey.it is a bit confusing at first.. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Agnes R. Chief Executive Officer Information Technology and Services ### "Glad that at least the online booking part of things will work" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 3, 2026 It prevents double-bookings for the waterpark so I don't have to deal with angry parents asking for refunds, and I also kind of like the colors used in the calendar. taking payments online is a lot easier than dealing with those stupid old paper forms that get ruined by water. Just happy it collects the money and mostly runs ok with the waiver's so I can shut off the computer and finally head home. Pros FareHarbor manages all 100 of my kayaks and does not overbook them (that's nice) and they answer back in minutes via live chat (which is a miracle as most of the time I think the whole system will crash on me). Cons They hold my money for 7 days (that make no sense and really hurts cause we got to pay the guides right now). I really dislike that i cant replicate add-ons for different activity. the android app is totally buggy. you have to hit the "increase" button a million times because it won't allow you to enter your guests (which is frustrating). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. US Usama S. Chief Operating Officer Information Technology and Services ### "Better than my previous system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 24, 2026 Prior to using this new method I spent most of my days on the phone. With this new program my customers simply press a button and I don’t have to communicate with them at all. Prior to using this new program, viewing a list of which rental boats were available versus those already on the water took much longer than it does currently. The automated emails are sent automatically – I no longer have to send them manually. As far as phone calls at home go, it is nice not to receive multiple calls during the evening for reservation requests. Pros I am out of time as my coffee has gone ice cold and I have three other tasks left to complete; that is why I will be keeping this short. To my surprise the support team answered back through the chat area. They also seemed very patient with me. I also like that it is mobile friendly so that I can view the calendar while I’m away from my desk. Cons Every year I have to contact their customer service department. The reason for this is that there seems to always be some sort of error and/or discrepancy in the numbers. A number of our guests were double charged and I ended having to refund each guest out of my own money. It’s frustrating that you can’t simply transfer someone from one tour of your home to an in depth tour. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP Adam P. Operations Manager Transportation/Trucking/Railroad ### "Good Tour Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 21, 2026 Pros Ease of setting up trips for passengers. Also getting info from the bookings for our trips. Value is good. Cons Does not show final price for bookings if you choose to have the customers pay for the credit card processing fees Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BB Bree B. Admin Assistant Fishery ### "Works well for fishing business! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2026 Overall, my experience with FareHarbor has been very positive. It’s a reliable and efficient booking platform that works especially well for tourism-based businesses with fluctuating schedules and high customer volume. It played a key role in keeping our fishing charter operations organized and running smoothly, particularly with the fast-paced nature of cruise clientele Pros FareHarbor was a fantastic tool for handling bookings for our fishing charter business, especially since we had lots of international cruise clients. The online booking system made it super easy for customers to snag their spots without a ton of back-and-forth chatting. The flexibility it offered was a game changer. We could juggle multiple trips, keep our schedules tidy, and tweak availability on the fly. Plus, it made communicating with our guests a breeze and kept everything in one place, which was crucial during the hectic cruise seasons. Cons While the platform is very functional, there can be a bit of a learning curve when first setting up trips, availability, and custom options. Some backend features aren’t as intuitive as they could be, especially when making quick changes during a busy day. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 21, 2026 Thank you for such a lovely review, Bree. We're so happy to see our platform gives you more ease in your day to day. We hear you in the some features needing to be more intuitive, and we're going to continue to iterate on our features to make sure we can continue to support you so you can continue to give your guests an amazing experience. Thank you for trusting us with your business, cheers! KH Kevin H. General contractor Architecture & Planning ### "Fareharbor" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 March 9, 2026 My experience with FareHarbor has been frustrating and disappointing. From a user’s perspective, the platform feels inefficient and poorly designed when it comes to respecting people’s time. One of the biggest issues I encountered was how long certain processes take compared to what you would expect from a modern booking and management platform. Tasks that should be simple and quick often take far longer than necessary, which creates unnecessary stress when you’re trying to plan or manage something important. When you rely on a system to coordinate schedules or bookings, time matters, and the delays I experienced made the platform feel unprofessional. Another issue is the overall communication and transparency. When problems arise or something takes longer than expected, there isn’t always clear information about what is happening or how long things will take to resolve. That lack of clarity makes it difficult to trust the system, especially when your time and personal plans are involved. What disappointed me the most is how these issues affect real life. Time spent dealing with delays and confusion is time taken away from family, responsibilities, and peace of mind. A platform like this should make things easier, not add extra frustration. FareHarbor has potential as a service, but based on my experience it needs significant improvement in efficiency, communication, and respect for users’ time. Until those issues are addressed, it’s hard for me to recommend it to others. Pros FareHarbor is very easy to use and makes managing bookings much more organized. The interface is straightforward, which makes it simple to check reservations, update schedules, and keep track of customers without confusion. I also liked how everything is centralized in one place, which saves time compared to juggling multiple systems. Another great feature is the automated confirmations and reminders sent to customers—it helps reduce no-shows and keeps everyone informed. Overall, the platform is reliable and makes day-to-day operations smoother for businesses that rely on scheduling and reservations. Cons One of the biggest issues I encountered was how long certain processes take compared to what you would expect from a modern booking and management platform. Tasks that should be simple and quick often take far longer than necessary, which creates unnecessary stress when you’re trying to plan or manage something important. When you rely on a system to coordinate schedules or bookings, time matters, and the delays I experienced made the platform feel unprofessional. Another issue is the overall communication and transparency. When problems arise or something takes longer than Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 11, 2026 We really appreciate you taking the time to leave such a thoughtful and thorough review of your FareHarbor experience. It’s clear from your feedback that while you found value in the organization and reliability of the platform, you also experienced frustrations around efficiency and communication. We’re sorry to hear that some processes felt slower than expected and created stress when the goal is to make running your business easier. We understand how important it is that the tools you rely on help you maintain a seamless operation while also protecting your time outside of work. Your feedback is incredibly valuable and helps us understand where we can improve. Whenever you may have the time, please feel free to reach out to support@fareharbor.com with details around the features or situations you experienced so our team can review and continue improving the experience (feel free to put ATTN: Rebekah at FareHarbor). Thank you again for your honesty! AN Anonymous User Administrative Assistant Warehousing ### "FareHarbor is fair" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 12, 2026 Pros FareHarbor is very user friendly. It worked well with other sites. It made my overall booking experience very pleasant. Cons The one thing I really did not like about FareHarbor was the high fees. I believe it was due to where I was located. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 13, 2026 Thank you so much for your review, we're happy to hear you found ease using our technology. Our pricing model can vary depending on a few factors when it comes to fees. We'd love to hear more of your feedback on how we can make this work better for you! If you'd like to give some specifics, please reach out to support@fareharbor.com. Thank you! KS Katie S. Operations Manager Leisure, Travel & Tourism ### "Best activity booking system out there " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 24, 2025 Great customer support and does almost everything you can think of and they are always implementing new features. Pros Fareharbor is nearly flawless with integrations to concierges and third party resellers. Customer support is top notch and fast. Cons It looks like it was built in 1994 and the cost is expensive but it does exactly what we need it to do. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 25, 2025 Thanks so much for the kind words! We’re really happy to hear that FareHarbor’s integrations and support are working well for your team, it's great to see that the platform is helping you get things done. We hear you on the design side. We recently rolled out a modernized reporting experience and are continuing to evolve the look and feel of the platform. If you have suggestions on how we can improve the interface, we’d love to hear them! Feel free to send your ideas to support@fareharbor.com as your feedback plays a huge role in helping us grow and remain the best restech solution in the industry. Thanks again for being part of FareHarbor! DP Darren P. Owner Entertainment ### "Fareharbor-not what it used to be" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 August 12, 2025 Pros It originally was easy to set up and use. Their support was great and everybody uses the tools so it was not bad to set up. Cons They got away from everything that made them great. They don't innovate, their fees are higher and their support went overseas and can't solve problems. It went from best in class to extremely frustrating. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor August 25, 2025 Thank you for taking the time to share this. I’m really sorry to hear it’s felt like FareHarbor has shifted in ways that don’t support you as well as we used to. That’s tough feedback, and we take it seriously! Just to clarify, our support team has not moved overseas. We still provide 24/7 support from our offices in Denver, Amsterdam, and Sydney, staffed with experienced teams who care deeply about helping you succeed. On the innovation front, we’ve recently rolled out features like Private Events, Dock, Waitlist, Cross-Sell Combos, Abandoned Cart Recovery, and Waivers, (with more on the way before the end of the year). If there’s anything specific we can address or improve, I’d love for you to reach out to support@fareharbor.com. Your feedback truly helps guide where we go next. AS Andrew S. Owner Maritime ### "You can find better" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 25, 2025 I stopped using FareHarbor after one year due to problems and cost. Customers didn’t like the platform. Pros I can’t say there is anything about FareHarbor that I like. They did pay regularly without problems. Cons Customers constantly complained that it was hard to use. Additionally, the Help or Support provided is weak. Switched from [Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/) VQuip quit doing online booking so I had to switch. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 25, 2025 Thanks for sharing this, we're really sorry to hear that your experience with FareHarbor didn’t meet your expectations! We know how important it is for both you and your customers to have a smooth, intuitive experience. Since your time with us, we’ve made a number of updates to improve ease of use, including refreshed reporting, a redesigned booking flow, and more streamlined client tools. We also continue to offer 24/7 live support from our global offices in Denver, Amsterdam, and Sydney, and we’re always looking for ways to improve. If you’d ever like to share more about what didn’t work for you or your customers, we’re here and always listening at support@fareharbor.com. Your feedback helps us grow. [View all Reviews](https://www.capterra.com/p/135106/FareHarbor/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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