# FareHarbor Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FareHarbor the right Reservations solution for you? Explore 1129 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135106/FareHarbor/reviews --- FareHarbor 4.7 (1129) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of FareHarbor Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews Dedicated and responsive support 98% positive reviews out of 99 Most reviewers describe the team as highly responsive, offering tailored assistance and ongoing business-specific support. High and inflexible fees 49% negative reviews out of 74 Some reviewers report booking fees are steep, often passed to customers, and lack flexible payment options. Reini N. Owner, 11 - 50 employees. "No warning we are told the website is theirs now and Fareharbor disputes anything they promised, and claim ownership of the website, litterally forcing you to pay above market rate ($5,000) hosting fees for or leave without a website and lose even more." Comprehensive mobile functionality 100% positive reviews out of 58 Reviewers feel mobile access is seamless, allowing full management and real-time updates from any device. Recurring setup and error challenges 39% negative reviews out of 64 Some users comment on persistent setup errors, communication gaps, and slow resolution of technical problems. Smooth third-party integrations 96% positive reviews out of 23 Most reviewers indicate integrations are straightforward, supporting various platforms and simplifying daily business operations. ## Showing most helpful reviews Showing 1-25 of 1129 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Emma P. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Excellent service and product" October 2, 2019 5.0 Overall, I really like - I like the way it looks when people book. Pros The customer service is amazing and fast On a day to day basis, it is easy to use and you can add all the information you need to for all your guides. Cons I sometimes struggle with set up and amending items. We usually have to get to do some or all of the set up as we get some things wrong. Saying that, all you need to do is reach out to their service team and they usually sort it out in minutes. Switched from [TuriTop](https://www.capterra.com/p/153897/TuriTop/) I didn't get on with Turitop and needed a slightly more sophisticated system. Review Source Response from FareHarbor Holdings October 8, 2019 Hello Emma - Thank you for posting this review! We are happy to hear that you've found our software easy to use and that you have had positive experiences working with our amazing Support Team. With that, we are always available and can help set up and amending your items or can schedule a team member to help train you on that specific function. Thanks! DP Dustin P. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Great software " May 8, 2025 5.0 Overall the company has been great for us, especially getting us through our growing pains. Pros I like how you can do everything in the backend, reports, inventory, taxes. It allows you to look at future bookings and see future sales. Cons The training was not the best. But when you do need help the majority of the time there customer service is great. Alternatives considered [Verint Appointment and Queuing Software](https://www.capterra.com/p/173928/Qudini/) Reason for choosing FareHarbor We chose over the others because the sales rep really dug into what we needed as a company. Switched from [SwipeSimple](https://www.capterra.com/p/241662/SwipeSimple/) As we grew as a company it didn’t provide the necessary reporting and booking management we needed. Review Source Response from FareHarbor Holdings May 22, 2025 Hello, thank you for your review! We are very happy to hear about your experience switching to FareHarbor — we're thrilled to be your partner in success. AR Agnes R. Chief Executive Officer Information Technology and Services Used the software for: 1-2 years ### "Glad that at least the online booking part of things will work" June 3, 2026 5.0 It prevents double-bookings for the waterpark so I don't have to deal with angry parents asking for refunds, and I also kind of like the colors used in the calendar. taking payments online is a lot easier than dealing with those stupid old paper forms that get ruined by water. Just happy it collects the money and mostly runs ok with the waiver's so I can shut off the computer and finally head home. Pros manages all 100 of my kayaks and does not overbook them (that's nice) and they answer back in minutes via live chat (which is a miracle as most of the time I think the whole system will crash on me). Cons They hold my money for 7 days (that make no sense and really hurts cause we got to pay the guides right now). I really dislike that i cant replicate add-ons for different activity. the android app is totally buggy. you have to hit the "increase" button a million times because it won't allow you to enter your guests (which is frustrating). Review Source KH Kevin H. General contractor Architecture & Planning Used the software for: I used a free trial ### "Fareharbor" March 9, 2026 2.0 My experience with has been frustrating and disappointing. From a user’s perspective, the platform feels inefficient and poorly designed when it comes to respecting people’s time. One of the biggest issues I encountered was how long certain processes take compared to what you would expect from a modern booking and management platform. Tasks that should be simple and quick often take far longer than necessary, which creates unnecessary stress when you’re trying to plan or manage something important. When you rely on a system to coordinate schedules or bookings, time matters, and the delays I experienced made the platform feel unprofessional. Another issue is the overall communication and transparency. When problems arise or something takes longer than expected, there isn’t always clear information about what is happening or how long things will take to resolve. That lack of clarity makes it difficult to trust the system, especially when your time and personal plans are involved. What disappointed me the most is how these issues affect real life. Time spent dealing with delays and confusion is time taken away from family, responsibilities, and peace of mind. A platform like this should make things easier, not add extra frustration. FareHarbor has potential as a service, but based on my experience it needs significant improvement in efficiency, communication, and respect for users’ time. Until those issues are addressed, it’s hard for me to recommend it to others. Pros is very easy to use and makes managing bookings much more organized. The interface is straightforward, which makes it simple to check reservations, update schedules, and keep track of customers without confusion. I also liked how everything is centralized in one place, which saves time compared to juggling multiple systems. Another great feature is the automated confirmations and reminders sent to customers—it helps reduce no-shows and keeps everyone informed. Overall, the platform is reliable and makes day-to-day operations smoother for businesses that rely on scheduling and reservations. Cons One of the biggest issues I encountered was how long certain processes take compared to what you would expect from a modern booking and management platform. Tasks that should be simple and quick often take far longer than necessary, which creates unnecessary stress when you’re trying to plan or manage something important. When you rely on a system to coordinate schedules or bookings, time matters, and the delays I experienced made the platform feel unprofessional. Another issue is the overall communication and transparency. When problems arise or something takes longer than Review Source Response from FareHarbor Holdings March 11, 2026 We really appreciate you taking the time to leave such a thoughtful and thorough review of your FareHarbor experience. It’s clear from your feedback that while you found value in the organization and reliability of the platform, you also experienced frustrations around efficiency and communication. We’re sorry to hear that some processes felt slower than expected and created stress when the goal is to make running your business easier. We understand how important it is that the tools you rely on help you maintain a seamless operation while also protecting your time outside of work. Your feedback is incredibly valuable and helps us understand where we can improve. Whenever you may have the time, please feel free to reach out to support@fareharbor.com with details around the features or situations you experienced so our team can review and continue improving the experience (feel free to put ATTN: Rebekah at FareHarbor). Thank you again for your honesty! US Usama S. Chief Operating Officer Information Technology and Services Used the software for: 2+ years ### "Better than my previous system" April 24, 2026 5.0 Prior to using this new method I spent most of my days on the phone. With this new program my customers simply press a button and I don’t have to communicate with them at all. Prior to using this new program, viewing a list of which rental boats were available versus those already on the water took much longer than it does currently. The automated emails are sent automatically – I no longer have to send them manually. As far as phone calls at home go, it is nice not to receive multiple calls during the evening for reservation requests. Pros I am out of time as my coffee has gone ice cold and I have three other tasks left to complete; that is why I will be keeping this short. To my surprise the support team answered back through the chat area. They also seemed very patient with me. I also like that it is mobile friendly so that I can view the calendar while I’m away from my desk. Cons Every year I have to contact their customer service department. The reason for this is that there seems to always be some sort of error and/or discrepancy in the numbers. A number of our guests were double charged and I ended having to refund each guest out of my own money. It’s frustrating that you can’t simply transfer someone from one tour of your home to an in depth tour. Review Source AS Andrew S. Owner Maritime Used the software for: 6-12 months ### "You can find better" July 25, 2025 3.0 I stopped using after one year due to problems and cost. Customers didn’t like the platform. Pros I can’t say there is anything about that I like. They did pay regularly without problems. Cons Customers constantly complained that it was hard to use. Additionally, the Help or Support provided is weak. Switched from [Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/) VQuip quit doing online booking so I had to switch. Review Source Response from FareHarbor Holdings August 25, 2025 Thanks for sharing this, we're really sorry to hear that your experience with FareHarbor didn’t meet your expectations! We know how important it is for both you and your customers to have a smooth, intuitive experience. Since your time with us, we’ve made a number of updates to improve ease of use, including refreshed reporting, a redesigned booking flow, and more streamlined client tools. We also continue to offer 24/7 live support from our global offices in Denver, Amsterdam, and Sydney, and we’re always looking for ways to improve. If you’d ever like to share more about what didn’t work for you or your customers, we’re here and always listening at support@fareharbor.com. Your feedback helps us grow. JT JOSEPH T. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Good if you're a big business." April 9, 2025 4.0 A little rough in the beginning but eventually got it working. They were helpful with all setups and tackled any issue quickly. Pros API connectivity. It synced up with a lot of my partners Cons Trying to strong arm small businesses who are already being squeezed by Viator. Switched from [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) They were not trying to strong arm me as a small business. Review Source Response from FareHarbor Holdings April 17, 2025 Hello Joseph, thank you for sharing your honest review about our product and services! BB Bree B. Admin Assistant Fishery Used the software for: 1-2 years ### "Works well for fishing business! " April 13, 2026 5.0 Overall, my experience with has been very positive. It’s a reliable and efficient booking platform that works especially well for tourism-based businesses with fluctuating schedules and high customer volume. It played a key role in keeping our fishing charter operations organized and running smoothly, particularly with the fast-paced nature of cruise clientele Pros was a fantastic tool for handling bookings for our fishing charter business, especially since we had lots of international cruise clients. The online booking system made it super easy for customers to snag their spots without a ton of back-and-forth chatting. The flexibility it offered was a game changer. We could juggle multiple trips, keep our schedules tidy, and tweak availability on the fly. Plus, it made communicating with our guests a breeze and kept everything in one place, which was crucial during the hectic cruise seasons. Cons While the platform is very functional, there can be a bit of a learning curve when first setting up trips, availability, and custom options. Some backend features aren’t as intuitive as they could be, especially when making quick changes during a busy day. Review Source Response from FareHarbor Holdings April 21, 2026 Thank you for such a lovely review, Bree. We're so happy to see our platform gives you more ease in your day to day. We hear you in the some features needing to be more intuitive, and we're going to continue to iterate on our features to make sure we can continue to support you so you can continue to give your guests an amazing experience. Thank you for trusting us with your business, cheers! AP Adam P. Operations Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Good Tour Software" April 21, 2026 5.0 Pros Ease of setting up trips for passengers. Also getting info from the bookings for our trips. Value is good. Cons Does not show final price for bookings if you choose to have the customers pay for the credit card processing fees Review Source MK Melissa K. admin Hospitality Used the software for: Less than 6 months ### "you need to try this you'll love it" June 18, 2026 5.0 there are very little things I dont like but mostly it's super convenient..I do recommend this to everyone Pros I love that it's a pay as you go.and how easy it's to pass the processing fees onto the end customer Cons the booking fees can accumulate over time .and the fees can get a bit pricey.it is a bit confusing at first.. Review Source CD Christina D. Owner Manager Recreational Facilities and Services Used the software for: 2+ years ### "Highly Recommended Software for Tour Operator" May 7, 2023 5.0 Pros The integration with other platform is great, user friendly, simple step to add/edit/archive items. I can add 2 separate bank accounts for different services in one dashboard. The customer support is awesome, however different time zone sometimes makes it not practicable to solve the problems in 24 to 48 hours. This software is suitable for day tour operators. Cons Not suitable for multi day tour. There's no options to let the booking fees take by the operators. Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reason for choosing FareHarbor Cheaper and I can pass the booking fee to the customer Switched from [Tour Manager](https://www.capterra.com/p/135565/Tour-Manager/) More user friendly, more feature and more integrations. Review Source MM Mindy M. Founder Recreational Facilities and Services Used the software for: Less than 6 months ### "Quick, effective and supported" July 17, 2020 5.0 I've found the customer service to be amazing. I've interacted with two people \[SENSITIVE CONTENT HIDDEN\] who are professional, knowledgeable and get the job done. I thought it was overreaching to think that after submitting my information that I would be up and running in a week. I was gladly proven wrong. The set u and training went smoothly and I'm in business!! Pros It seems as if all of the possible customer scenarios have been thought out. Everything is customizable on the backend and looks really user friendly on both the back end dashboard and the front end user interface. Cons I don't have enough time using the software to be able to identify anything that I don't like. Alternatives considered [Squarespace](https://www.capterra.com/p/143461/Squarespace/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing FareHarbor The robustness of the booking engine can't be compared. has built a solid and complete product. I was overwhelmed and frustrated as I tried to DIY it on Eventbrite and SquareSpace. No need to struggle - FareHarbor did the initial set up which saved me countless hours of watching how to videos and figuring out all of the settings. I've had initial training and know that I can ask for 24/7 customer service support as I use and become proficient with the platform. I am amazed that there wasn't an up front set up fee and think that the terms are very fair. I couldn't get credit card processing through Stripe cheaper anywhere else. FareHarbor's plugin to my website immediately give it credibility and builds trust for customers. This is critical because my business is a start-up and the brand is as of yet unknown. I'm so grateful to have found FareHarbor. Review Source Response from FareHarbor Holdings July 28, 2020 Hi Mindy - Thank you for taking the time to write this review! We are glad to hear you had a smooth transition and your positive experience with our team! FareHarbor was designed for tours and activities and we are thrilled to know you are taking advantage of our software's robust features and functionalities. We look forward to growing this partnership! If you have any questions, our amazing Support team is available 24/7! PM P.T. M. Magician Entertainment Used the software for: 6-12 months ### "Stellar Service!" February 10, 2021 5.0 My overall experience with has been wonderful. The staff has been proactive in anticipating my needs. They were welcoming, helpful, and cooperative. Pros I have used many ticketing services over the years. All of them have had their benefits, but there was always a few things I wanted to change. is the best of all worlds. The interface is very manageable for first time users. The customer service, and support staff have been exceptional. I have easy access to my dashboard at all times, be it on my desktop or my mobile device. Implementing FareHarbor was one of the best choices I have made for my business. I highly recommend this service. Cons I don't have any cons to report. So far my experience has been very positive. Review Source Response from FareHarbor Holdings February 12, 2021 P.T - Wow, thank you for taking the time to share this review! We are absolutely thrilled to hear how wonderful your experience has been with FareHarbor and will continue to build off that! We are committed to your business growth and are actively creating more content and materials to help you and all our clients navigate through this COVID landscape. Be sure to check out FareHarbor Compass for any Marketing tips along with our Help Center for any questions on the Dashboard. As always, our 24/7 Customer Support team is standing by and ready to take your call or email! MB Michael B. General Manager Hospitality Used the software for: 2+ years ### "Company Values Shifted" February 22, 2025 1.0 After bought by a larger company. Company values shifted and are now only out to make money. Pros Ease of use. Used to be priced to help the operator succeed. Cons Disconnected from the tour operator. They are only out for money. Review Source Response from FareHarbor Holdings March 5, 2025 Hello, thank you for leaving your feedback. If you wish to speak about your experience further, please reach out to our Support team! CG Camilo G. Director Consumer Services Used the software for: 2+ years ### "From very satisfied to totally dissapointed" October 22, 2024 1.0 I've been using for 6 years, and I must say I have passed from being a very satisfied customer to being totally dissatisfied. I am highly disappointed with FH in general, particularly the decreasing quality of customer service, the extra charges for pretty much everything, the commission fees, and the incredibly outrageous prices on the FH websites you are planning to charge. I would never recommend your services to a friend or colleague. I hope whoever reads this review avoids this company at all costs. Pros Customer service WAS very good, and commission rates WERE fair (Past tense) Cons They seem completely uninterested in keeping customers. Now, they seem more interested in finding creative ways to destroy small businesses. Review Source Response from FareHarbor Holdings October 28, 2024 Hello Camilo, we understand your concern surrounding the recent changes with our fees. We are making these changes so we can continue to improve our product, releasing more innovative features that will help each of our operators grow. If you have any further questions, please reach out to our Support team. RA Rene A. CEO Hospitality Used the software for: 2+ years ### "Pay as you go" November 21, 2023 5.0 was the perfect solution for us over the last years but with increasing direct sales, the commission fee is getting now out of control. We will change therefore sooner or later again to Bokun, which is kinda sad. For comparison: Bokun Pro = 588USD/Year (1.5% Fee on 100.000USD Sales = 1.500USD) Total: 2.088USD/Year Farharbor = 6.0% Fee on 100.000USD Sales = 6.000USD) Total: 6.000USD/Year Pros The pay-as-you-go function, as we have changed from Bokun to during Covid. I think this is the only business model that is fair, as both sides have the same reasoning to develop sales in that case. Cons \- The Marketplace is very weak - No option to cover the booking fees for customers (this doesn't make sense to me, especially no with Google Business integration, as customers can see that tours are cheaper on other OTA platforms like GYG or Viator). - The bookings fees of 6,00% is very high, 4.00% would be much more reasonable Review Source Response from FareHarbor Holdings December 5, 2023 Hi Rene, thank you for leaving your review. We appreciate hearing your feedback and will take it into consideration! Oscar P. Captioner Hospitality Used the software for: 6-12 months ### "Your next step to book safe and easy " September 9, 2021 4.0 has been very helpful for me, it increases the productivity of your services because of how much it helps with the booking system and payments, i’ve been using this summer for quite a while now and I can say that I’ll definitely recommend it. Pros What I like the most about this software is that is very easy to use, it has many features which will help you depending on the services that you are offering, this is the software that most of the people use for booking so that’s the main function about this software, it has everything you need, online booking, payment process, online payment, Group reservation, calendar sync and more, it’s very practical for those people who are looking for a software that allows them to offer their clients an easy and complete way to book. Cons What I didn’t like about the software is that most of the features i’m not needed for the summer to function we could use some more other features like marketing which can make our services to grow and allow for people to know about us. Review Source Response from FareHarbor Holdings September 15, 2021 Thank you Oscar for your feedback! We always love to hear that FareHarbor is saving you time and helping smooth out your operations. HF Helen F. Owner Arts and Crafts Used the software for: 1-2 years ### "Event based booking software based on a fee charging model" October 22, 2019 4.0 Online booking and payments are taken care of through . My payments are received through Stripe which initially took nearly a week to be received by my bank, that appears to have changed recently with payments appearing a working day or two after booking. The account managers are very keen to help and I can imagine that it is an excellent solution for the many businesses who run tours and experiences. It's just not perfect for mine which seems to need corporate levels of functionality and flexibility at a budget price. Pros As soon as you are signed up you will be assigned a participative account manager to help you through set up with ideas on how to make your site and sales better. They and the support team are responsive to requests and changes. The user interface choice is quite good but like most online options it relies on great images for best effect. You can manage your own events and many of the standard options are accessible to you the user if you need or want them to be. All the support and set up is free of charge. Cons My business is small and flexible. I tend to prefer to set up my own bookings and classes myself which means that I keep coming up against something else I need to ask them to do for me. Despite being a very small business my needs are complex, I want to be able to set up a course that runs on multiple days but that are not necessarily consecutive and for those to be in my calendar when I check. Although the system caters for consecutive days, it requires a really grubby work around for anything else. Reason for choosing FareHarbor No monthly or annual fees to me, most of the transition would be handled by their people. It seemed good enough on that basis. Review Source Response from FareHarbor Holdings November 4, 2019 Hi Helen - thank you so much for taking the time to leave FareHarbor some great feedback. We appreciate your partnership and always strive to make FareHarbor a platform that works for everyone no matter the size of your business. We are always looking for ways to improve, so your feedback will definitely be passed along to the team. Thank you again, and never hesitate to reach out! LB L B. Owner/operator Recreational Facilities and Services Used the software for: Less than 6 months ### "WOW, I am SO happy with this system" January 19, 2017 5.0 We chose after having issues with our past "#1 Online Booking System," including it's failure to list a calendar when our site was viewed on mobile. I wouldn't have left if not for the stream of failures of the other software, which was pretty nice when it worked... now I'm happy it happened because FareHarbor is amazing. We are an escape room business with 3 themes, 4 rooms, 5 menu selections. It took a few days to get everything dialed in with FareHarbor, now the system saves me so much time and effort. The flexibility is amazing. I was a little worried because, although you can do everything yourself, it seemed you are encouraged not to. I worried this was going to be an issue, but their customer support is top notch. If I want schedules, promotional campaigns, ANYTHING changed, they get it done, and probably faster and smoother than trying to do it myself. Yet I still have the flexibility to easily change and add bookings, dates, prices, availability to individual activities on the schedule on the fly. Two of our rooms can be booked together or separately. We used to put them on schedule separately (book individual rooms this time of day, book pair of rooms for bigger groups that time of day) since if one of the rooms was booked, the two room option was no longer available. With FH both options are on schedule and customer demand drives the calendar selection... if one is chosen, the two room option automatically stops displaying, and the other room can still be booked individually (and visa versa). I saw someone mention the "cost" of the system. We weighed this against other systems and find the cost differences to be pretty much a wash. Their credit card rate is great, especially compared to the cost of going with one of a few other popular escape room booking systems, I would have had to pay for a gateway, route with a merchant's account, pay a variable and mostly higher rate for credit cards... this is all in one and so easy... and a few less things I need to keep track of. Yes, there is a convenience fee for online booking, we absorb this fee into our prices. And really, it's a booking you may not have had were it not for the booking system. They have many features I'm sure (or would hope) other systems have such as auto booking cutoff times, auto email confirmations and reminders, etc. Actual 24 hr cust svc, not "you can contact them 24 hrs a day, leave a message, but not hear back until the next business day." Pros Flexibility, ability to change items on the fly and really give the best customer service I can because I can be flexible. I integrate it with my personal calendar so I get the bookings synced right to my phone. The ability to be flexible. Did I mention how flexible it is? Cons There are a couple items that are tricky to set up, but why would you when you can just email or call and have them do it. I'm learning to delegate to them, and it's freeing up even more of my time... ok that part's not a con, but the tricky to set up thing is. Review Source Response from FareHarbor Holdings April 3, 2017 Wow! Thank you so much for the detailed review. We hope you know how grateful we are for your support. Flexible is our favorite word too! We're very excited to hear that we've delivered on that. If you ever need anything in the future, never hesitate to reach out. 24/7 means 24/7! Thanks again. - Becca VR Verified Reviewer Founder & President Consumer Services Used the software for: 2+ years ### "Good Product - Poor Quality Control" October 11, 2018 2.0 Good product. The product could be even better with more effective business training and the implementation of a formal quality control process. Pros It allows businesses to setup and online reservation system making it easier for customers to book a tour. Cons As the product continues to evolve and grow it has become harder to use--particularly for small businesses with limited staff resources. Quality control is a major concern for this product. When we first integrated the system with our website it became clear that the company did not perform any quality checks to ensure everything was setup correctly. This is a major concern as there are a myriad of ways that mistakes can be made. Mistakes cause problems for us and for our customers. Most recently, an integration error with an affiliate resulted in a trip cancellation and loss of significant revenue. When problems like this happen, the burden is on us as the business owner--not . This product would be a much greater benefit and quality if more effort was spent on business training and quality control. Review Source Response from FareHarbor Holdings February 7, 2019 Hello! We would like to apologize for your negative experience with our product. We value your partnership and appreciate your honest feedback. Our teams strive to have world-class support and that includes quality control; please be assured that this has been communicated internally. If you have any suggestions for business trainings that will improve our operations, we would love to connect! CB Clint B. Founder Leisure, Travel & Tourism Used the software for: Less than 6 months ### "A Complete Nightmare" September 28, 2022 1.0 After we finally got the API set up for the third time we would show up to our tours only to find many very angry people arriving for their tour only to find the tour was sold out and they were overbooked. We went through another two weeks of dozens of overbookings and missed bookings in the system then of course the API was not working again. The entire situation was handled in a extremely unprofessional way and after being told time and time again that the system was checked for missing and over bookings we just kept getting over booked guests and missing guests. We were told time and time again they would make sure there were no duplicate, missing, or overbooked guests but its very obvious that they have not even checked at all to make sure this was not the case. Trust me when I tell you we are still dealing with dozens of VERY UPSET GUESTS, THOUSANDS OF DOLLARS IN LOST REVENUE, DAMAGED OUR ONLINE REPUTATION WHICH WE WORKED VERY HARD TO BUILD, HOURS OF WASTED TIME TRYING TO FIGURE OUT AND REORGANIZE THE MESS THEY HAVE MADE. Very disappointing to say the least Pros If it was integrated the way we were told it would be it would be wonderful. We were told one thing and then shown another Cons LITERALLY A NIGHTMARE AND CAN RUIN YOUR BUSINESS, REVENUE, AND ONLINE REPUTATION OVERNIGHT. When we first signed up we were told fare harbor would connect an API and be sure to transfer any previously booked guests into the new fare harbor system. After the connection we realized over approximately two weeks our bookings completely stopped as there were continuous issues with the API connection. After going back and forth trying to get help with fixing whatever was wrong we quickly realized as soon as you think you’re getting somewhere that person disappears completely and you’re passed to someone else then you have to start all over trying to convince them that something is wrong. Finally, we were told that we are responsible for manually entering all of our existing guests into the system. Up to this point we were told time and time again that it was part of the conversion process and they would transfer all existing guests. THAT IS NOT THE CASE. Review Source CM Conor M. CEO Hospitality Used the software for: 2+ years ### "Very good software for new Tour Operators" September 1, 2023 5.0 Very good, would recommend. Pros It's a pay as you go, they only take payment from every online booking. Very good if you're starting off. Good for tour guides as they get automated notifications. Cons They send a lot of marketing emails that are irrelevant. Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/)[SimplyBook.me](https://www.capterra.com/p/140086/Simplybook-me/) Reason for choosing FareHarbor Pay as you go, scale with me. Review Source Response from FareHarbor Holdings October 6, 2023 Thank you for your review and feedback on the cadence of our marketing emails. CG Carrie G. Office Manager Hospitality Used the software for: 1-2 years ### "Overall good product but confusing at first" December 10, 2019 4.0 Overall I'm happy with our switch to . The pros out weigh the cons but hoping for more improvements in the future. Pros One of the most useful aspects for us has been the ability to send out mass emails to guests using canned messages. This has been super helpful when we have to alert everyone about last minute changes, traffic alerts, etc. Our last booking software we used did not offer this. Also the support team is great. They're friendly, helpful, and responsive. I've called them several times and they've walked me through my questions with patience. Cons can be very confusing at first. It definitely takes some time to get used to everything and how to set things up. There are some things that just don't make sense like there should be an easier/quicker way to do what you need to but it's a multi-step weird process instead. The two things that immediately come to mind are converting purchases to gift certificates and redeeming guest gift certificates over the phone. Both of them seem like they should be straight-forwards, press a button, enter a code, etc. but it's confusing and I've needed to call FH support to walk me through how to do these things. Review Source Response from FareHarbor Holdings December 13, 2019 Hi Carrie - Thank you for taking the time to write this honest review. We are happy to hear you have been able to take advantage of our amazing Support Team and some of the Dashboard's robust features. With that said, we understand that there may be some features that may not be as easy to pick up as others. I have passed along your feedback internally in case you would like to schedule a training! JR José R. Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Perfect API for your daily work" March 20, 2023 5.0 We have a small company is covers all our needs. Pros What I like most is the way I can manage times and dates at bookings (blocking, availability, etc). Cons Nothing at the moment. When we are not able to solve something we ask for help Reason for choosing FareHarbor At the begining I didn´t trust in anyone and I didn´t want to pay any money. When I saw what was able to do, I decide to work with it. Review Source ED Eduke D. Founder Entertainment Used the software for: 2+ years ### "Fare Harbor helped us to go Viral in no time" October 2, 2019 5.0 We started the boat company and we were looking for a ticket partner. Luckily Fare Harbor found us and reached out to us, we never heard from them but we decided to give it a go. It was a success straight away because we had no worries about selling the tickets online. They made a awesome website. Besides that, they gave good advice and were always very kind and helpful. I'm sure Fare Harbor has great potential to because huge and how these guys are going I believe this is already a big success but they will go bigger and bigger. Pros Fare Harbor is a great company, fair people, 24/7 customer service, very polite always and a good system. We are very happy with Fare Harbor as a partner. They made a great website so we could focus on our speciality: Boat tours. Fare harbor helped us with good advice and now adays they even have Dutchies which helps a lot. We are expanding with Fare Harbor. Cons The Software is big and endless. Some things are not easy to find out. Reason for choosing FareHarbor They come from the USA and they seemed to offer a good product. They were kind, fast and professional. Also, they didn't had start up costs, it was an offer that was hard to refuse. If it didn't work out, it wouldn't cost us much expact some time. Time was very spare but the feeling was right and it turned out to be right. Review Source Response from FareHarbor Holdings November 4, 2019 Hi Eduke, Thanks so much for taking the time to respond. We value your partnership and are happy to hear your positive feedback on our software and the amazing team behind it. We look forward to sharing many more years of success! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.