--- title: "FareHarbor Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is FareHarbor the right Tour Operator solution for you? Explore 1132 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/135106/FareHarbor/reviews/" page_type: "reviews" language: "en" --- FareHarbor 4.7 (1132) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of FareHarbor Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews KH Kevin H General contractorArchitecture & Planning, Self-employedUsed the software for: I used a free trial. “Another great feature is the automated confirmations and reminders sent to customers—it helps reduce no-shows and keeps everyone informed.“ March 9, 2026 KH Kevin H General contractorArchitecture & Planning, Self-employedUsed the software for: I used a free trial. “FareHarbor has potential as a service, but based on my experience it needs significant improvement in efficiency, communication, and respect for users’ time. Until those issues are addressed, it’s hard for me to recommend it to others.“ March 9, 2026 BB Bree B Admin AssistantFishery, 2 - 10 employeesUsed the software for: 1-2 years. “It played a key role in keeping our fishing charter operations organized and running smoothly, particularly with the fast-paced nature of cruise clientele“ April 13, 2026 KH Kevin H General contractorArchitecture & Planning, Self-employedUsed the software for: I used a free trial. “One of the biggest issues I encountered was how long certain processes take compared to what you would expect from a modern booking and management platform.“ March 9, 2026 KH Kevin H General contractorArchitecture & Planning, Self-employedUsed the software for: I used a free trial. “Overall, the platform is reliable and makes day-to-day operations smoother for businesses that rely on scheduling and reservations.“ March 9, 2026 AR Agnes R Chief Executive OfficerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “you have to hit the "increase" button a million times because it won't allow you to enter your guests (which is frustrating).“ June 3, 2026 BB Bree B Admin AssistantFishery, 2 - 10 employeesUsed the software for: 1-2 years. “The online booking system made it super easy for customers to snag their spots without a ton of back-and-forth chatting.“ April 13, 2026 AR Agnes R Chief Executive OfficerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “taking payments online is a lot easier than dealing with those stupid old paper forms that get ruined by water.“ June 3, 2026 ## Showing most helpful reviews Showing 1-25 of 1132 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Emma P. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Excellent service and product" October 2, 2019 5.0 Overall, I really like Fareharbor - I like the way it looks when people book. Pros The customer service is amazing and fast On a day to day basis, it is easy to use and you can add all the information you need to for all your guides. Cons I sometimes struggle with set up and amending items. We usually have to get Fareharbor to do some or all of the set up as we get some things wrong. Saying that, all you need to do is reach out to their service team and they usually sort it out in minutes. Switched from [TuriTop](https://www.capterra.com/p/153897/TuriTop/) I didn't get on with Turitop and needed a slightly more sophisticated system. Review Source Response from FareHarbor Holdings October 8, 2019 Hello Emma - Thank you for posting this review! We are happy to hear that you've found our software easy to use and that you have had positive experiences working with our amazing Support Team. With that, we are always available and can help set up and amending your items or can schedule a team member to help train you on that specific function. Thanks! DP Dustin P. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Great software " May 8, 2025 5.0 Overall the company has been great for us, especially getting us through our growing pains. Pros I like how you can do everything in the backend, reports, inventory, taxes. It allows you to look at future bookings and see future sales. Cons The training was not the best. But when you do need help the majority of the time there customer service is great. Alternatives considered [Verint Appointment and Queuing Software](https://www.capterra.com/p/173928/Qudini/) Reason for choosing FareHarbor We chose Fareharbor over the others because the sales rep really dug into what we needed as a company. Switched from [SwipeSimple](https://www.capterra.com/p/241662/SwipeSimple/) As we grew as a company it didn’t provide the necessary reporting and booking management we needed. Review Source Response from FareHarbor Holdings May 22, 2025 Hello, thank you for your review! We are very happy to hear about your experience switching to FareHarbor — we're thrilled to be your partner in success. MK Maksim K. Manager Information Technology and Services Used the software for: 2+ years ### "Surprisingly it doesn't break that much" August 24, 2026 5.0 It stops people from overbooking the kayaks I guess so I don't have to yell at angry tourists. I dropped a piece of pepperoni on my keyboard just now. It is a relief that the automated emails actually send out most of the time because doing that by hand before was the worst. The schedules for the guides is in one place. Pros The calendar put all the booking together which I guess is fine and I don't have to think about it too much. They answer the chat pretty fast when stuff breaks which is a relief because I expected it to crash today. The report thing works alright. Cons Sometimes you have to click the buttons on the mobile app like ten times before it even register anything which makes me want to throw my phone. The payout takes over 7 days sometimes. And also why cant I just type the number of guests instead of smashing the plus button forever. Review Source KH Kevin H. General contractor Architecture & Planning Used the software for: I used a free trial ### "Fareharbor" March 9, 2026 2.0 My experience with FareHarbor has been frustrating and disappointing. From a user’s perspective, the platform feels inefficient and poorly designed when it comes to respecting people’s time. One of the biggest issues I encountered was how long certain processes take compared to what you would expect from a modern booking and management platform. Tasks that should be simple and quick often take far longer than necessary, which creates unnecessary stress when you’re trying to plan or manage something important. When you rely on a system to coordinate schedules or bookings, time matters, and the delays I experienced made the platform feel unprofessional. Another issue is the overall communication and transparency. When problems arise or something takes longer than expected, there isn’t always clear information about what is happening or how long things will take to resolve. That lack of clarity makes it difficult to trust the system, especially when your time and personal plans are involved. What disappointed me the most is how these issues affect real life. Time spent dealing with delays and confusion is time taken away from family, responsibilities, and peace of mind. A platform like this should make things easier, not add extra frustration. FareHarbor has potential as a service, but based on my experience it needs significant improvement in efficiency, communication, and respect for users’ time. Until those issues are addressed, it’s hard for me to recommend it to others. Pros FareHarbor is very easy to use and makes managing bookings much more organized. The interface is straightforward, which makes it simple to check reservations, update schedules, and keep track of customers without confusion. I also liked how everything is centralized in one place, which saves time compared to juggling multiple systems. Another great feature is the automated confirmations and reminders sent to customers—it helps reduce no-shows and keeps everyone informed. Overall, the platform is reliable and makes day-to-day operations smoother for businesses that rely on scheduling and reservations. Cons One of the biggest issues I encountered was how long certain processes take compared to what you would expect from a modern booking and management platform. Tasks that should be simple and quick often take far longer than necessary, which creates unnecessary stress when you’re trying to plan or manage something important. When you rely on a system to coordinate schedules or bookings, time matters, and the delays I experienced made the platform feel unprofessional. Another issue is the overall communication and transparency. When problems arise or something takes longer than Review Source Response from FareHarbor Holdings March 11, 2026 We really appreciate you taking the time to leave such a thoughtful and thorough review of your FareHarbor experience. It’s clear from your feedback that while you found value in the organization and reliability of the platform, you also experienced frustrations around efficiency and communication. We’re sorry to hear that some processes felt slower than expected and created stress when the goal is to make running your business easier. We understand how important it is that the tools you rely on help you maintain a seamless operation while also protecting your time outside of work. Your feedback is incredibly valuable and helps us understand where we can improve. Whenever you may have the time, please feel free to reach out to support@fareharbor.com with details around the features or situations you experienced so our team can review and continue improving the experience (feel free to put ATTN: Rebekah at FareHarbor). Thank you again for your honesty! AR Agnes R. Chief Executive Officer Information Technology and Services Used the software for: 1-2 years ### "Glad that at least the online booking part of things will work" June 3, 2026 5.0 It prevents double-bookings for the waterpark so I don't have to deal with angry parents asking for refunds, and I also kind of like the colors used in the calendar. taking payments online is a lot easier than dealing with those stupid old paper forms that get ruined by water. Just happy it collects the money and mostly runs ok with the waiver's so I can shut off the computer and finally head home. Pros FareHarbor manages all 100 of my kayaks and does not overbook them (that's nice) and they answer back in minutes via live chat (which is a miracle as most of the time I think the whole system will crash on me). Cons They hold my money for 7 days (that make no sense and really hurts cause we got to pay the guides right now). I really dislike that i cant replicate add-ons for different activity. the android app is totally buggy. you have to hit the "increase" button a million times because it won't allow you to enter your guests (which is frustrating). Review Source AS Andrew S. Owner Maritime Used the software for: 6-12 months ### "You can find better" July 25, 2025 3.0 I stopped using FareHarbor after one year due to problems and cost. Customers didn’t like the platform. Pros I can’t say there is anything about FareHarbor that I like. They did pay regularly without problems. Cons Customers constantly complained that it was hard to use. Additionally, the Help or Support provided is weak. Switched from [Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/) VQuip quit doing online booking so I had to switch. Review Source Response from FareHarbor Holdings August 25, 2025 Thanks for sharing this, we're really sorry to hear that your experience with FareHarbor didn’t meet your expectations! We know how important it is for both you and your customers to have a smooth, intuitive experience. Since your time with us, we’ve made a number of updates to improve ease of use, including refreshed reporting, a redesigned booking flow, and more streamlined client tools. We also continue to offer 24/7 live support from our global offices in Denver, Amsterdam, and Sydney, and we’re always looking for ways to improve. If you’d ever like to share more about what didn’t work for you or your customers, we’re here and always listening at support@fareharbor.com. Your feedback helps us grow. US Usama S. Chief Operating Officer Information Technology and Services Used the software for: 2+ years ### "Better than my previous system" April 24, 2026 5.0 Prior to using this new method I spent most of my days on the phone. With this new program my customers simply press a button and I don’t have to communicate with them at all. Prior to using this new program, viewing a list of which rental boats were available versus those already on the water took much longer than it does currently. The automated emails are sent automatically – I no longer have to send them manually. As far as phone calls at home go, it is nice not to receive multiple calls during the evening for reservation requests. Pros I am out of time as my coffee has gone ice cold and I have three other tasks left to complete; that is why I will be keeping this short. To my surprise the support team answered back through the chat area. They also seemed very patient with me. I also like that it is mobile friendly so that I can view the calendar while I’m away from my desk. Cons Every year I have to contact their customer service department. The reason for this is that there seems to always be some sort of error and/or discrepancy in the numbers. A number of our guests were double charged and I ended having to refund each guest out of my own money. It’s frustrating that you can’t simply transfer someone from one tour of your home to an in depth tour. Review Source GA Gurjeev A. Business Analyst Computer Software Used the software for: 1-2 years ### "I'm happy the boat rental reservation worked" August 25, 2026 5.0 Now we can dispute the charge backs ourselves, which is nice since no matter how good others may be at handling money issues, things will still go wrong. Pros When you add your own questions to the online booking section, it seems to double our reservations. Which is probably okay I guess since I'm getting less phone calls. It's amazing the site did not crash after we created those additional questions to be used with tours. Cons When I try to get into the back end of this program, it requires some serious learning/training. Getting out of their contract was supposed to be very difficult so we're pretty much stuck with it. I'll need to go buy myself a new pair of boots. Review Source VR Verified Reviewer Administrative Assistant Warehousing Used the software for: 6-12 months ### "FareHarbor is fair" January 12, 2026 4.0 Pros FareHarbor is very user friendly. It worked well with other sites. It made my overall booking experience very pleasant. Cons The one thing I really did not like about FareHarbor was the high fees. I believe it was due to where I was located. Review Source Response from FareHarbor Holdings January 13, 2026 Thank you so much for your review, we're happy to hear you found ease using our technology. Our pricing model can vary depending on a few factors when it comes to fees. We'd love to hear more of your feedback on how we can make this work better for you! If you'd like to give some specifics, please reach out to support@fareharbor.com. Thank you! MK Melissa K. admin Hospitality Used the software for: Less than 6 months ### "you need to try this you'll love it" June 18, 2026 5.0 there are very little things I dont like but mostly it's super convenient..I do recommend this to everyone Pros I love that it's a pay as you go.and how easy it's to pass the processing fees onto the end customer Cons the booking fees can accumulate over time .and the fees can get a bit pricey.it is a bit confusing at first.. Review Source GJ Guillaume J. CEO Recreational Facilities and Services Used the software for: 6-12 months ### "A powerful channel manager" October 3, 2019 5.0 SeaZen has growed X3 every year since its first business year 2017 and may reach the break-even point in phase with our forecast. FH is a key partner for this success. Our objective for the future is still to grow. We are currently working into developing a brand licence. We wish to open more solar powered boat club. I hope this will be the opportunity to reinforce our partnership with FH. Pros I had a previous IT experience before creating my start-up. I found in FH a high level of quality of the support and of the functionalities available. Cons The 5% commission is great to start a partnership when you are start-upper. It might become an issue when the business volume will reach a certain threshold. I was already using Stripe before working with FH. I was sure to have the best price in direct with them. Now all the business volume comes though FH and we are based upon an average commission rate. I can't check if this rate might have evolved in my interest if I was going to stay in direct with Stripe. Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/)[Regiondo](https://www.capterra.com/p/148394/Regiondo-Pro/)[TrekkSoft](https://www.capterra.com/p/126665/Tour-Activity-Booking-System/) Reason for choosing FareHarbor The 5% commission is great when you are a start-up. You have a limited risk. I read last year an article saying Booking just invested in FH. I though this was a warranty of powerful backup for FH coming from a world leader in travel industry. I thought also this might help us to develop our business with the OTA Booking.com (this didn't came in fact). Switched from [Bókun](https://www.capterra.com/p/178518/Bokun/) Bokun was lacking a function to manage a shared ressource (a boat) used by several tour. Lack of quality of the support Review Source Response from FareHarbor Holdings November 4, 2019 Hi Guillaume - We appreciate the time you took to write this review! We are thrilled to hear that both the software and our support team has exceeded expectations! It is amazing to see the growth SeaZen has experienced and we look forward to many more years of growth. Thanks! AL Antoinette L. Owner Entertainment Used the software for: 1-2 years ### "FareHarbor Daily User" November 5, 2020 5.0 I am very happy with FareHarbor! I like that there is no monthly fee that I have to pay and the fees that my customers have to pay are small. Pros I like the ease of the software and how quickly I am able to get a response from the support team when needed. Cons I wish the colors were more vibrant on the booking calendar. I have 3 separate escape rooms and the current color scheme is hard to distinct the difference between each room in the booking calendar. Alternatives considered [Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/) Reason for choosing FareHarbor The gentleman whom originally reached out to me was very helpful and offered a remote tour of FareHarbor. He told me the switch from Bookeo would be easy and quick and that FareHarbor would take care of all of the details. It was a quick and easy transition! Switched from [Bookeo](https://www.capterra.com/p/117299/Bookeo/) I was paying a monthly fee with Bookeo and their customer service team was based out of Austrailia, so any time I had a question or issue it would take days to get resolved. FareHarbor is also a lot more user friendly and easier to get around in. Review Source Response from FareHarbor Holdings November 13, 2020 Hi Antoinette - Thank you for taking the time to write this review! We are happy to hear you have had a great experience working with our team, from our Sales team to our Support! We appreciate your feedback about the colors on the booking calendar! Be on the lookout for our Product & Feature release emails as our team is always looking for ways to enhance the customer experience in our Dashboard. MR Molly R. Reservations Coordinator Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great option overall" October 27, 2023 4.0 Pros FareHarbor is an extremely user friendly platform for our business. We take daily reservations for scheduled times, and this program makes it easy to set capacity limits, collect custom information, and process payments. One aspect that is very helpful is the ability for administrators to make changes to all aspects of the experience listings without having to submit a ticket and wait for approval. The customer service is available 24/7 and the representatives are always knowledgeable or willing to find the answer. They will also walk you through the steps to make changes so that you know how to do it in the future. Cons Having come from another system, there are a few things I would have liked to have seen in FareHarbor. One is the ability to see abandoned carts. This was a good way to convert sales in our old system, and I feel that loss with FareHarbor. I would also like more control over emails sent out and the ability to cancel automated emails for a particular client or date. Switched from [TripWorks](https://www.capterra.com/p/205144/TripWorks/) We had too many issues with TripWorks. One was the inability to quickly load pages in the field. Another was reservation times being incorrect after system updates. They also had limited customer service. Review Source Response from FareHarbor Holdings November 10, 2023 Hello Molly, thank you very much for sharing you review and feedback with us. We will take your suggestions into consideration! BC Brenda C. OWNER Sports Used the software for: 2+ years ### "BEST RESERVATIONS software out there for Tour Providers" January 27, 2023 5.0 I love fareharbor. Recently explored PeekPro but right at the end of the setup, Fareharbor reached out to me and showed me that what I was seeking from Peek was right there. Just didnt know it. I recommend it to all the tour providers who ask. Pros Ive been with Fareharbor since they were a small group starting out in Hawaii. It has evolved over time to be more powerful than before. I like best that they receive their revenue from the credit card transaction. Thus if we have no transaction, there is no cost. Cons Doesn't handle multi day rates well. I would love for it to integrate with more apps that I use. Also, doesnt support retail add-ons well (Point of Sale) Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) Reason for choosing FareHarbor It has everything I need to run my business and keep my team organized Review Source Response from FareHarbor Holdings March 6, 2023 We love to hear your positive review! We also appreciate hearing your 'cons' — we cannot improve without hearing this feedback from our clients. AH André H. Director of Operations Hospitality Used the software for: 1-2 years ### "Very feature-rich & easy to use!" October 3, 2019 5.0 Pros \- You get a beautiful overview of the day, week and month. You know exactly what's happening, who's handling it and what resources are being used; - Flexibility is a big plus with their 'availabilities' concept. Lets us adjust the schedule in order to optimise operations with incredible ease; - Filters that let you build your custom calendar (and save it!) are brilliant. You only see what you want to/need to see; - Reports are highly customisable; - Fantastic support. Cons \- Needs work on the invoicing module, currently too basic - API features should be expanded to allow more custom development - Overall design could be a bit more flat/modern, not at all bad though Alternatives considered [Bókun](https://www.capterra.com/p/178518/Bokun/) Reason for choosing FareHarbor The flexibility that their 'availabilities' concept allows. With FareHarbor, the system does not limit the optimisation of your operations; The ability to build your own custom calendar. Switched from [Checkfront](https://www.capterra.com/p/99249/Checkfront/) Support & Features Review Source Response from FareHarbor Holdings November 6, 2019 Hi Andre - Thank you for taking the time to write this amazing review! We are so happy to hear that FareHarbor has made a positive impact on your business and that you have been able to take full advantage of all the software's features and functionalities. We look forward to sharing many more years of success. Thanks! EH Ewa H. Director Arts and Crafts Used the software for: 2+ years ### "Fareharbor is pretty good" May 5, 2025 5.0 Customer service is always excellent and very responsive! It is also reasonably priced. Pros We can use it for a large variety of ticket type sales and POS as well as information and data tracking Cons It's not intuitive - some things are very complicated to set up correctly Review Source Response from FareHarbor Holdings May 22, 2025 Hello, thank you very much for taking the time to review FareHarbor. We appreciate hearing your constructive feedback! cW cynthia W. General Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Best booking platform around" December 30, 2024 5.0 My experience with this platform has been amazing. If I can't figure something out, I go to support tickets and that get back to me quickly. Our account manager checks in with me once a month which is great! Pros How easy it is to use. You can find answers easily. Cons Some things have to be done by FareHarbor, that I can easily do on my own. Review Source Response from FareHarbor Holdings January 2, 2025 Hello Cynthia, thank you for the great review. We appreciate you being a part of the FareHarbor family! RA Rene A. CEO Hospitality Used the software for: 2+ years ### "Pay as you go" November 21, 2023 5.0 Fareharbor was the perfect solution for us over the last years but with increasing direct sales, the commission fee is getting now out of control. We will change therefore sooner or later again to Bokun, which is kinda sad. For comparison: Bokun Pro = 588USD/Year (1.5% Fee on 100.000USD Sales = 1.500USD) Total: 2.088USD/Year Farharbor = 6.0% Fee on 100.000USD Sales = 6.000USD) Total: 6.000USD/Year Pros The pay-as-you-go function, as we have changed from Bokun to Fareharbor during Covid. I think this is the only business model that is fair, as both sides have the same reasoning to develop sales in that case. Cons \- The Marketplace is very weak - No option to cover the booking fees for customers (this doesn't make sense to me, especially no with Google Business integration, as customers can see that tours are cheaper on other OTA platforms like GYG or Viator). - The bookings fees of 6,00% is very high, 4.00% would be much more reasonable Review Source Response from FareHarbor Holdings December 5, 2023 Hi Rene, thank you for leaving your review. We appreciate hearing your feedback and will take it into consideration! CW Christopher W. Business Development Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Lightyears beyond Bookeo" May 5, 2017 5.0 Everything related to booking and reservation management, payment processing, etc. Pros Very deep, extensive functionality. It blows me away how much you can do with this software. The level of customization is mind boggling. We were formerly with Bookeo and it was alright, especially considering the low price, but it was quite simplistic and that caused us some frustrations. It was also pretty outdated in the user interface appearance. Fareharbor booking interface looks very slick and it's a lot quicker for customers and reservationists to make bookings. The software on the backend is very powerful and well thought out. You get complete functionality on mobile and iPhone app that you do with desktop. Bookeo was frustrating how watered down their mobile version was. And they said they had zero interest in making an iPhone or Android app. Fareharbor is a "full service" solution the likes of which I have never seen. They have a department that will create a new Wordpress website for you, a dept that works to set up affiliate access so third parties can book through the system without calling you. They integrate seamlessly with Viator/Expedia/etc. They have several teams of people that specialize in different areas. You get a ton of attention as a new customer and they take care of almost all the setup work. If you are the type that doesn't want to learn how to do any of this kinda stuff yourself or you don't have the time to, Fareharbor is a great solution. I was skeptical that any booking software could be THAT much better than another, but it really is. Cons I was very excited to hear about all the many impressive features they offer. What I didn't realize is that it takes a lot of effort to set them all up. Granted they can do ALL of the work for you, so you're in no way left on your own with any of it. But it does take time. I'm a do-it-yourself kind of person; Bookeo was 100% do-it-yourself and I was fine with that. I'm the type of person that doesn't like asking for help or asking other people to do something for me. I want to figure it out and customize it myself. ...Fareharbor is NOT a do-it-yourself system. You will absolutely need their help for a lot of the features to get set up properly. I tried exploring on my own to set up some customization and there's no way you'd be able to figure out most of the feature setup on your own. To be fair, their software isn't designed to be that way, though. It's not a Squarespace/Wix/Bookeo style product. It's very customizable, and as such, you need their help. It takes some time, dozens of phone calls and emails over the course of weeks (and months, as you fine-tune the deeper features). And there is a learning curve. But the depth of functionality and the extensiveness of their software is worth it in the end. Tech support team is great, always taking calls 24/7 (email response time is kinda slow though). Can't imagine anyone else being better. I see why they have so many customers. Review Source Response from FareHarbor Holdings May 8, 2017 Christopher, Thank you so much for the detailed review! We love hearing this kind of feedback from our clients, and appreciate you taking the time to lay out your experience. We're always looking to balance our catalog of features with overall ease-of-use. But know that we'll be here 24/7 while you learn your way around the more complicated features! Thanks again, Becca DS David S. Operations Manager Recreational Facilities and Services Used the software for: 2+ years ### "Remarkably flexible. Does everything I need it to do. Support people look for ways to help my biz." April 6, 2018 5.0 I wrote a review for software that I use. I don't know what Capterra really does, but I might look to see if I can find a substitute for QuickBooks accounting software here. Pros Cleverly flexible. Has configurable settings to do all sorts of customizing of available time slots, staffing, pricing, etc. I never run into something I wish it would do that it doesn't already do. I know there are portions I am not even using that would probably benefit me even more. Easy to populate initially. I really don't remember much about that process because the FareHarbor people did most of it for me. The support team calls me from time to time to check if they can help me configure my upcoming seasonal schedule or anything else. Sometimes they contact me to notify me of new features I might be interested in. They spread non-competitive information about their other customers' experiences that might benefit me with regard to managing reviews, working with affiliates, working with concierges, etc. Integrates with Viator and Expedia and other resellers. Has never ever been unavailable. Cons It can't be both endlessly configurable/customizable and fast/simple at the same time. So I feel like there are a lot of clicks to get done what I need. I can't think of how to eliminate clicks though without eliminating features. Beyond that, I am reaching for ideas. Perhaps if there were some sort of integration with our QuickBooks accounting software that would be helpful. Because I am on it all day every day, perhaps an android app would be better than accessing it from the browser on my phone, but I am not sure how beneficial that would be. I am unsure how they could do it, but they as a company don't have any web presence that drives visitors to their vendors. Back when Zozi was around, they had a website that steered people to their customers but that was a different business model. I can't complain about the cost. I pay them so little that I wonder how their business model works. But I really have to get creative to think of any shortcomings. None that are software related. Review Source Response from FareHarbor Holdings April 10, 2018 David, thanks for the detailed review! We appreciate the feedback. It's always been a pleasure working with you. If there's ever anything we can help with, please don't hesitate to reach out! We're always available. VR Verified Reviewer Marketing Leisure, Travel & Tourism Used the software for: 1-2 years ### "Good for small operators and their first access to technology" February 14, 2023 3.0 Pros Gives direct connection with some OTAs, through API.The software has some interesting features that could be very useful (shared resources, crew...), but these need to be implemented better.The pricing model allows to spend almost nothing, transferring the cost to the final user (although this can be tricky).Therefore it is a good option for a small tour operator that has no technology and very few selling channels and needs a software to automate some processes, to easily sell online, and to get connected to some OTAs. Cons The good ideas about some features are wasted because of the extreme difficulty in setting and using them, therefore forcing the tour operator to have the software support having to always set and update everything. This process is extremely time consuming and can create misunderstandings and errors.A structured tour operator would need a complex (but not complicated) system where they can set and update everything by themselves, exactly when they need.The rate managing is a hassle, especially if you have many distributing channels. Review Source Response from FareHarbor Holdings March 6, 2023 Thank you for sharing your review with us! We cannot improve without your feedback. Please reach out to our Support team with any questions you have 24/7. SP Steve P. Managing Director Arts and Crafts Used the software for: Less than 6 months ### "Fareharbor Prioritises Marketing Itself above its Customers" November 4, 2020 4.0 Fareharbor offers a great booking service aside from the limitations mentioned. Pros Customer service was excellent for installation and has been great for trouble shooting ongoing issues. Backend of the software is quite intuitive. Cons We selected and installed Fareharbour over Rezdy but one of the big disadvantages I see with Fareharbor relates to branding. Our website has a dark theme and Fareharbor currently does not have any flexibility to move beyond its white background booking windows (Rezdy does). This means our customers are jolted into a new environment once they click the book now button. The other issue is the only chance given to brand the pages is on the initial booking landing page, all subsequent booking pages are branded by Fareharbor logos and there is no option even to co-brand. I raised this with their developers and the response was sorry, its all hard coded. I then asked if I could have the fareharbour branding removed from the booking pages. Same deal, sorry, its all hard coded. For me this is not service orientated, we are the client and we should at least be able to choose if we want their logo presented, even if we have to pay a different rate. This would be important if you think that Fareharbor software gives your business a competitive advantage and you dont want to advertise to your competitors who provides your booking software. Bottom line seems that Fareharbor cares about their brand more than yours. That sux! Fareharbors booking calendar cannot manage multi-day bookings very well. Our business runs courses that span over 4 weeks. The Fareharbor calendar can only publish a workaround that presents all dates as text on the course start date. Clunky! Reason for choosing FareHarbor We chose Fareharbor because Rezdy couldnt really work with multi-day bookings. Review Source Response from FareHarbor Holdings December 7, 2020 Hi Steve - Thank you for taking the time to write this review and providing us with your honest feedback. Above all else, our priority is to grow your business. While the FareHarbor logo may pop up during the book form, the FareHarbor Lightframe is designed to create a streamlined buying experience for your customers that converts. As you mentioned, this hard-coded on our end, however this integration allows you to easily track sales sources and conversion metrics. Regarding the multi-day bookings, while we understand there may be some current limitations, our Product Team is always looking for ways to expand on our current features and functionalities. Please be on the look out for our Product and Feature Release Announcements CB Cleopatra B. Managing Director Leisure, Travel & Tourism Used the software for: 2+ years ### "One size really does fit all, shape it to fit your form" May 12, 2023 5.0 Many other platforms have tried to lure us away from FH over the years. I can't fault their service or product, so we'll be staying put for now :) Pros Customer support is at the other end of the phone. Not only immediate but knowledgable with solutions. System has developed with our product over the years. FH are always open to new ideas and improving their system. Easy booking system on the customer end. Great admin platform on the backend. Cons Some of the features can be a little confusing initially. Restrictions on bookings & availabilities, coupon codes. Review Source Bill L. Owner Used the software for: 2+ years ### "Fareharbor has been one of the best business decision we have ever made." April 5, 2018 5.0 Makes signing up for our programs easier for our clients and easier for us to manage. Pros Fareharbor is totally customer focused. They work to help us grow our business. You hear businesses say these things but usually they are only looking to grow their business. Fareharbor's customer support is the best we have ever used. Most of the service is easy to use but when you need that extra help, Fareharbor is always there to help with staff that are professional and know the product well. They both save us money and at the same time help us grow our business and make more profits. The bottom line is if you have a business that takes reservations, you should be using Fareharbor. Cons While I think the service is easy to use, I hope (and know) it will get easier and move powerful each month. Fareharbor is constantly updating the service and the updates are mostly transparent to us and to our clients. I really don't have anything even a little negative to say about Fareharbor. Review Source Response from FareHarbor Holdings April 10, 2018 Okay, this might just be our new favorite review! Thanks for the wonderful feedback. We really appreciate it. It makes us happy to hear that our customer focus shines through. If there's ever anything we can help with in the future, please don't hesitate to reach out. Our support team is always available! Steve B. Stationmaster Transportation/Trucking/Railroad Used the software for: 1-2 years ### "More than just software" January 22, 2019 5.0 The folks at FareHarbor have created a culture that is dedicated to taking care of their customers. And they understand that to do that well, I need to be able to take good care of my customers too. From onboarding, to management transitions, to routine support, the team at FareHarbor has truly been a pleasure to work with. Pros FareHarbor provides our business with a solid platform from which to sell our tickets, with particular emphasis on online conversion. The ability to manipulate booking flow for various seasons, events, and accommodations is key, along with the ability to shape consumer expectations through confirmation and reminder emails or text messages. Adjusting bookings is simple and intuitive. On top of all that, FareHarbor's SUPPORT is top notch. Cons Because of the depth and breadth of our product offerings, FareHarbor can at times be a cumbersome dashboard to work with at the Point of Sale level. But I wouldn't trade the flexibility that we have to negotiate bookings and assist customers for something simply less-cumbersome. Review Source Response from FareHarbor Holdings February 7, 2019 Hi Steve! Thanks so much for your honest review and spotlighting our support teams. Our culture involves treating every customer like Ohana and we are thrilled to hear you feel the same way. We understand that features housed in our powerful booking software can be a bit intimidating but please do not hesitate to reach out to our support team if you every have questions. We love talking about dashboards! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.