--- title: "FareHarbor Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is FareHarbor the right Ticketing solution for you? Explore 1132 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/135106/FareHarbor/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- FareHarbor 4.7 (1132) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of FareHarbor Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews KH Kevin H General contractorArchitecture & Planning, Self-employedUsed the software for: I used a free trial. “Another great feature is the automated confirmations and reminders sent to customers—it helps reduce no-shows and keeps everyone informed.“ March 9, 2026 AR Agnes R Chief Executive OfficerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “you have to hit the "increase" button a million times because it won't allow you to enter your guests (which is frustrating).“ June 3, 2026 BB Bree B Admin AssistantFishery, 2 - 10 employeesUsed the software for: 1-2 years. “It played a key role in keeping our fishing charter operations organized and running smoothly, particularly with the fast-paced nature of cruise clientele“ April 13, 2026 KH Kevin H General contractorArchitecture & Planning, Self-employedUsed the software for: I used a free trial. “FareHarbor has potential as a service, but based on my experience it needs significant improvement in efficiency, communication, and respect for users’ time. Until those issues are addressed, it’s hard for me to recommend it to others.“ March 9, 2026 KH Kevin H General contractorArchitecture & Planning, Self-employedUsed the software for: I used a free trial. “Overall, the platform is reliable and makes day-to-day operations smoother for businesses that rely on scheduling and reservations.“ March 9, 2026 AR Agnes R Chief Executive OfficerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “taking payments online is a lot easier than dealing with those stupid old paper forms that get ruined by water.“ June 3, 2026 BB Bree B Admin AssistantFishery, 2 - 10 employeesUsed the software for: 1-2 years. “The online booking system made it super easy for customers to snag their spots without a ton of back-and-forth chatting.“ April 13, 2026 RN Reini N OwnerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “No warning we are told the website is theirs now and Fareharbor disputes anything they promised, and claim ownership of the website, litterally forcing you to pay above market rate ($5,000) hosting fees for or leave without a website and lose even more.“ November 13, 2024 ## Showing most helpful reviews Showing 1-25 of 1132 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Emma P. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Excellent service and product" October 2, 2019 5.0 Overall, I really like Fareharbor - I like the way it looks when people book. Pros The customer service is amazing and fast On a day to day basis, it is easy to use and you can add all the information you need to for all your guides. Cons I sometimes struggle with set up and amending items. We usually have to get Fareharbor to do some or all of the set up as we get some things wrong. Saying that, all you need to do is reach out to their service team and they usually sort it out in minutes. Switched from [TuriTop](https://www.capterra.com/p/153897/TuriTop/) I didn't get on with Turitop and needed a slightly more sophisticated system. Review Source Response from FareHarbor Holdings October 8, 2019 Hello Emma - Thank you for posting this review! We are happy to hear that you've found our software easy to use and that you have had positive experiences working with our amazing Support Team. With that, we are always available and can help set up and amending your items or can schedule a team member to help train you on that specific function. Thanks! PB Peter B. Managing Director Information Technology and Services Used the software for: 2+ years ### "Today we were surprised it did work" September 9, 2026 5.0 We're glad the double booking stopped but now our day is filled with nothing but cancelling guests when they call upset. We really need a feature that allows us to mark if the room is clean or dirty. Waivers processed through the web are still a miracle and process without freezing everything as long as customers are smart enough to sign them. Pros The customer profile section has been fine. FareHarbor does collect all reservations in one place (which is nice) unlike the other platform that usually just breaks. My finance team continues to whine about KLOOK API being non-existent. We were also shocked that customer calendar worked this morning and didn't crash on us. Cons Transition for our farm was complete trash and Fare Harbor failed to deliver on their promises. Every time an agent attempts to use a booking.com Europe zip code it will freeze and cause Square to fail. Review Source Response from FareHarbor Holdings October 5, 2026 Hello, I’m unable to see your FareHarbor username on this review platform, but based on the items you mentioned, I’ve shared my email so we can take a closer look. Thank you for letting us know where we can improve our product for farm operators like you. Availability Notes may be helpful for tracking rooms as clean or dirty (they only show in the dashboard), and I’d also like to learn more about the double-booking issues you mentioned. A dashboard audit may help us better understand what’s causing that, we certainly don’t want FareHarbor to contribute to a negative customer experience. For Klook, I also want to clarify that FareHarbor does have an API connection. Feel free to contact me directly so we can review these items with you. Thank you for choosing FareHarbor and for leaving such a thoughtful review! KH Kevin H. General contractor Architecture & Planning Used the software for: I used a free trial ### "Fareharbor" March 9, 2026 2.0 My experience with FareHarbor has been frustrating and disappointing. From a user’s perspective, the platform feels inefficient and poorly designed when it comes to respecting people’s time. One of the biggest issues I encountered was how long certain processes take compared to what you would expect from a modern booking and management platform. Tasks that should be simple and quick often take far longer than necessary, which creates unnecessary stress when you’re trying to plan or manage something important. When you rely on a system to coordinate schedules or bookings, time matters, and the delays I experienced made the platform feel unprofessional. Another issue is the overall communication and transparency. When problems arise or something takes longer than expected, there isn’t always clear information about what is happening or how long things will take to resolve. That lack of clarity makes it difficult to trust the system, especially when your time and personal plans are involved. What disappointed me the most is how these issues affect real life. Time spent dealing with delays and confusion is time taken away from family, responsibilities, and peace of mind. A platform like this should make things easier, not add extra frustration. FareHarbor has potential as a service, but based on my experience it needs significant improvement in efficiency, communication, and respect for users’ time. Until those issues are addressed, it’s hard for me to recommend it to others. Pros FareHarbor is very easy to use and makes managing bookings much more organized. The interface is straightforward, which makes it simple to check reservations, update schedules, and keep track of customers without confusion. I also liked how everything is centralized in one place, which saves time compared to juggling multiple systems. Another great feature is the automated confirmations and reminders sent to customers—it helps reduce no-shows and keeps everyone informed. Overall, the platform is reliable and makes day-to-day operations smoother for businesses that rely on scheduling and reservations. Cons One of the biggest issues I encountered was how long certain processes take compared to what you would expect from a modern booking and management platform. Tasks that should be simple and quick often take far longer than necessary, which creates unnecessary stress when you’re trying to plan or manage something important. When you rely on a system to coordinate schedules or bookings, time matters, and the delays I experienced made the platform feel unprofessional. Another issue is the overall communication and transparency. When problems arise or something takes longer than Review Source Response from FareHarbor Holdings March 11, 2026 We really appreciate you taking the time to leave such a thoughtful and thorough review of your FareHarbor experience. It’s clear from your feedback that while you found value in the organization and reliability of the platform, you also experienced frustrations around efficiency and communication. We’re sorry to hear that some processes felt slower than expected and created stress when the goal is to make running your business easier. We understand how important it is that the tools you rely on help you maintain a seamless operation while also protecting your time outside of work. Your feedback is incredibly valuable and helps us understand where we can improve. Whenever you may have the time, please feel free to reach out to support@fareharbor.com with details around the features or situations you experienced so our team can review and continue improving the experience (feel free to put ATTN: Rebekah at FareHarbor). Thank you again for your honesty! GA Gurjeev A. Business Analyst Computer Software Used the software for: 1-2 years ### "I'm happy the boat rental reservation worked" August 25, 2026 5.0 Now we can dispute the charge backs ourselves, which is nice since no matter how good others may be at handling money issues, things will still go wrong. Pros When you add your own questions to the online booking section, it seems to double our reservations. Which is probably okay I guess since I'm getting less phone calls. It's amazing the site did not crash after we created those additional questions to be used with tours. Cons When I try to get into the back end of this program, it requires some serious learning/training. Getting out of their contract was supposed to be very difficult so we're pretty much stuck with it. I'll need to go buy myself a new pair of boots. Review Source Response from FareHarbor Holdings October 5, 2026 Hello! Thank you for sharing this. If adding custom questions is causing duplicate reservations, that is not expected behavior and is something Support should review with you directly. I’ve shared my email here as well so we can connect and make sure the right team has the details. I also hear you on the learning curve in the Dashboard. We offer free live retraining with real people for teams who want extra support, even if you’ve been live with FareHarbor for a while, and I’d be happy to help get that set up for you. I’m glad to hear the customer profile section and chargeback tools have been helpful. We know that chargebacks are a HUGE pain for our operators, so we make sure to send the most thorough Dispute Packets as possible, along with the info our operators provide. Thank you again for choosing FareHarbor and for taking the time to leave a thoughtful review. AR Agnes R. Chief Executive Officer Information Technology and Services Used the software for: 1-2 years ### "Glad that at least the online booking part of things will work" June 3, 2026 5.0 It prevents double-bookings for the waterpark so I don't have to deal with angry parents asking for refunds, and I also kind of like the colors used in the calendar. taking payments online is a lot easier than dealing with those stupid old paper forms that get ruined by water. Just happy it collects the money and mostly runs ok with the waiver's so I can shut off the computer and finally head home. Pros FareHarbor manages all 100 of my kayaks and does not overbook them (that's nice) and they answer back in minutes via live chat (which is a miracle as most of the time I think the whole system will crash on me). Cons They hold my money for 7 days (that make no sense and really hurts cause we got to pay the guides right now). I really dislike that i cant replicate add-ons for different activity. the android app is totally buggy. you have to hit the "increase" button a million times because it won't allow you to enter your guests (which is frustrating). Review Source Response from FareHarbor Holdings October 5, 2026 That is a lot of kayaks! We’re glad FareHarbor is helping prevent overbookings and making it easier to manage online payments, waivers, and your day-to-day workflow. For the 7-day hold, that can sometimes apply to new or recently updated bank accounts as a security measure. You can review your payout settings in Settings > Bank & Payments > Overview, or contact Support so we can take a closer look at your account. I’d also like to learn more about the add-on workflow and the Android app issue you mentioned so we can get those details to the right team. I've shared my email with you via the review platform. Thank you for taking the time to leave such a detailed review, and thank you for choosing FareHarbor! AS Andrew S. Owner Maritime Used the software for: 6-12 months ### "You can find better" July 25, 2025 3.0 I stopped using FareHarbor after one year due to problems and cost. Customers didn’t like the platform. Pros I can’t say there is anything about FareHarbor that I like. They did pay regularly without problems. Cons Customers constantly complained that it was hard to use. Additionally, the Help or Support provided is weak. Switched from [Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/) VQuip quit doing online booking so I had to switch. Review Source Response from FareHarbor Holdings August 25, 2025 Thanks for sharing this, we're really sorry to hear that your experience with FareHarbor didn’t meet your expectations! We know how important it is for both you and your customers to have a smooth, intuitive experience. Since your time with us, we’ve made a number of updates to improve ease of use, including refreshed reporting, a redesigned booking flow, and more streamlined client tools. We also continue to offer 24/7 live support from our global offices in Denver, Amsterdam, and Sydney, and we’re always looking for ways to improve. If you’d ever like to share more about what didn’t work for you or your customers, we’re here and always listening at support@fareharbor.com. Your feedback helps us grow. US Usama S. Chief Operating Officer Information Technology and Services Used the software for: 2+ years ### "Better than my previous system" April 24, 2026 5.0 Prior to using this new method I spent most of my days on the phone. With this new program my customers simply press a button and I don’t have to communicate with them at all. Prior to using this new program, viewing a list of which rental boats were available versus those already on the water took much longer than it does currently. The automated emails are sent automatically – I no longer have to send them manually. As far as phone calls at home go, it is nice not to receive multiple calls during the evening for reservation requests. Pros I am out of time as my coffee has gone ice cold and I have three other tasks left to complete; that is why I will be keeping this short. To my surprise the support team answered back through the chat area. They also seemed very patient with me. I also like that it is mobile friendly so that I can view the calendar while I’m away from my desk. Cons Every year I have to contact their customer service department. The reason for this is that there seems to always be some sort of error and/or discrepancy in the numbers. A number of our guests were double charged and I ended having to refund each guest out of my own money. It’s frustrating that you can’t simply transfer someone from one tour of your home to an in depth tour. Review Source Response from FareHarbor Holdings October 6, 2026 I hope your coffee was still delicious even if it was cold. We'd like to hear more feedback on our reporting and where you're seeing some discrepancies. Sometimes these can come from an unchecked box or, since reporting is so customizable, needing a different report altogether. In any case, I'd be happy to check on it with you- I shared my email in this response. Thank you for such positive feedback on your FareHarbor experience! We look forward to continuing our partnership with you. MK Maksim K. Manager Information Technology and Services Used the software for: 2+ years ### "Surprisingly it doesn't break that much" August 24, 2026 5.0 It stops people from overbooking the kayaks I guess so I don't have to yell at angry tourists. I dropped a piece of pepperoni on my keyboard just now. It is a relief that the automated emails actually send out most of the time because doing that by hand before was the worst. The schedules for the guides is in one place. Pros The calendar put all the booking together which I guess is fine and I don't have to think about it too much. They answer the chat pretty fast when stuff breaks which is a relief because I expected it to crash today. The report thing works alright. Cons Sometimes you have to click the buttons on the mobile app like ten times before it even register anything which makes me want to throw my phone. The payout takes over 7 days sometimes. And also why cant I just type the number of guests instead of smashing the plus button forever. Review Source Response from FareHarbor Holdings October 5, 2026 Maybe we should change our tagline to, "FareHarbor: Prevents angry tourists". Thank you for the concise feedback on your mobile experience with our software, I've passed it along to our developers. We appreciate you taking to time to leave a review, and hope you enjoyed the rest of your pepperonis! VR Verified Reviewer Administrative Assistant Warehousing Used the software for: 6-12 months ### "FareHarbor is fair" January 12, 2026 4.0 Pros FareHarbor is very user friendly. It worked well with other sites. It made my overall booking experience very pleasant. Cons The one thing I really did not like about FareHarbor was the high fees. I believe it was due to where I was located. Review Source Response from FareHarbor Holdings January 13, 2026 Thank you so much for your review, we're happy to hear you found ease using our technology. Our pricing model can vary depending on a few factors when it comes to fees. We'd love to hear more of your feedback on how we can make this work better for you! If you'd like to give some specifics, please reach out to support@fareharbor.com. Thank you! MK Melissa K. admin Hospitality Used the software for: Less than 6 months ### "you need to try this you'll love it" June 18, 2026 5.0 there are very little things I dont like but mostly it's super convenient..I do recommend this to everyone Pros I love that it's a pay as you go.and how easy it's to pass the processing fees onto the end customer Cons the booking fees can accumulate over time .and the fees can get a bit pricey.it is a bit confusing at first.. Review Source Response from FareHarbor Holdings October 5, 2026 Thanks Melissa for such a kind review! We love partnering with you. GJ Guillaume J. CEO Recreational Facilities and Services Used the software for: 6-12 months ### "A powerful channel manager" October 3, 2019 5.0 SeaZen has growed X3 every year since its first business year 2017 and may reach the break-even point in phase with our forecast. FH is a key partner for this success. Our objective for the future is still to grow. We are currently working into developing a brand licence. We wish to open more solar powered boat club. I hope this will be the opportunity to reinforce our partnership with FH. Pros I had a previous IT experience before creating my start-up. I found in FH a high level of quality of the support and of the functionalities available. Cons The 5% commission is great to start a partnership when you are start-upper. It might become an issue when the business volume will reach a certain threshold. I was already using Stripe before working with FH. I was sure to have the best price in direct with them. Now all the business volume comes though FH and we are based upon an average commission rate. I can't check if this rate might have evolved in my interest if I was going to stay in direct with Stripe. Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/)[Regiondo](https://www.capterra.com/p/148394/Regiondo-Pro/)[TrekkSoft](https://www.capterra.com/p/126665/Tour-Activity-Booking-System/) Reason for choosing FareHarbor The 5% commission is great when you are a start-up. You have a limited risk. I read last year an article saying Booking just invested in FH. I though this was a warranty of powerful backup for FH coming from a world leader in travel industry. I thought also this might help us to develop our business with the OTA Booking.com (this didn't came in fact). Switched from [Bókun](https://www.capterra.com/p/178518/Bokun/) Bokun was lacking a function to manage a shared ressource (a boat) used by several tour. Lack of quality of the support Review Source Response from FareHarbor Holdings November 4, 2019 Hi Guillaume - We appreciate the time you took to write this review! We are thrilled to hear that both the software and our support team has exceeded expectations! It is amazing to see the growth SeaZen has experienced and we look forward to many more years of growth. Thanks! KO Kelly O. Accounts, Admin & Reservations Leisure, Travel & Tourism Used the software for: 6-12 months ### "Fareharbor 2022/2023" March 21, 2023 5.0 Fareharbor have been great to deal with and the system easy to use Pros Easy to use, especially the app when out and about, bookings and payments are easy as are cancellations and refundsDashboard is easy to see availability Manifests are detailed and handyGreat customer Service from our accounts manager, help desk and the team is fast and efficient The reports and invoice are great Cons Waiver forms don't always show on printed out manifest which can lead to some double handling. Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reason for choosing FareHarbor The sales person was very persuasive and got me on board and I then in turn got the business owner on board and we signed up and no regrets since Switched from [IBIS Reservation](https://www.capterra.com/p/179708/IBIS-Tourism-Management-Platform/) The Fareharbor sales person did a good job of the hard sell Review Source MM Mindy M. Founder Recreational Facilities and Services Used the software for: Less than 6 months ### "Quick, effective and supported" July 17, 2020 5.0 I've found the customer service to be amazing. I've interacted with two people \[SENSITIVE CONTENT HIDDEN\] who are professional, knowledgeable and get the job done. I thought it was overreaching to think that after submitting my information that I would be up and running in a week. I was gladly proven wrong. The set u and training went smoothly and I'm in business!! Pros It seems as if all of the possible customer scenarios have been thought out. Everything is customizable on the backend and looks really user friendly on both the back end dashboard and the front end user interface. Cons I don't have enough time using the software to be able to identify anything that I don't like. Alternatives considered [Squarespace](https://www.capterra.com/p/143461/Squarespace/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing FareHarbor The robustness of the booking engine can't be compared. FareHarbor has built a solid and complete product. I was overwhelmed and frustrated as I tried to DIY it on Eventbrite and SquareSpace. No need to struggle - FareHarbor did the initial set up which saved me countless hours of watching how to videos and figuring out all of the settings. I've had initial training and know that I can ask for 24/7 customer service support as I use and become proficient with the platform. I am amazed that there wasn't an up front set up fee and think that the terms are very fair. I couldn't get credit card processing through Stripe cheaper anywhere else. FareHarbor's plugin to my website immediately give it credibility and builds trust for customers. This is critical because my business is a start-up and the brand is as of yet unknown. I'm so grateful to have found FareHarbor. Review Source Response from FareHarbor Holdings July 28, 2020 Hi Mindy - Thank you for taking the time to write this review! We are glad to hear you had a smooth transition and your positive experience with our team! FareHarbor was designed for tours and activities and we are thrilled to know you are taking advantage of our software's robust features and functionalities. We look forward to growing this partnership! If you have any questions, our amazing Support team is available 24/7! EH Ewa H. Director Arts and Crafts Used the software for: 2+ years ### "Fareharbor is pretty good" May 5, 2025 5.0 Customer service is always excellent and very responsive! It is also reasonably priced. Pros We can use it for a large variety of ticket type sales and POS as well as information and data tracking Cons It's not intuitive - some things are very complicated to set up correctly Review Source Response from FareHarbor Holdings May 22, 2025 Hello, thank you very much for taking the time to review FareHarbor. We appreciate hearing your constructive feedback! cW cynthia W. General Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Best booking platform around" December 30, 2024 5.0 My experience with this platform has been amazing. If I can't figure something out, I go to support tickets and that get back to me quickly. Our account manager checks in with me once a month which is great! Pros How easy it is to use. You can find answers easily. Cons Some things have to be done by FareHarbor, that I can easily do on my own. Review Source Response from FareHarbor Holdings January 2, 2025 Hello Cynthia, thank you for the great review. We appreciate you being a part of the FareHarbor family! JG Jaime G. Owner Automotive Used the software for: 2+ years ### "Hard Times" May 1, 2020 1.0 I don’t know what to do. I have no other way of refunding my guests because of the booking fees Fare Harbor owes to my customers. How can they legally hold MY and my customers money indefinitely? Don’t trust this company with your business and don’t trust this company with your money. Pros I have used Fare Harbor for years and have always been happy with the services provided, ease of use and customer service. Times are hard now. We are in the middle of a world Pandemic and the tourist industry is being crushed. Honestly, I didn’t expect Fare Harbor to help me through this crisis. But I also didn’t expect Fare Harbor to hurt my company and my customers, but that is exactly what they did. I have hundreds of customers to refund because of cancelled trips due to Covid-19. I am risking my company, but it is the right thing to do. So I deposited money into my Fare Harbor account to refund my guests and Fare Harbor will not release the money. It is money from my bank account straight into my refund reserve so I can credit my customers credit cards, and Fare Harbor is holding it. It has been 8 days. I have promised my customers their refunds and Fare Harbor is blocking me from processing them by holding my money. It’s tens of thousands of dollars. I have bank verification the money has been in their account for days. Now my company is at risk because I told my customers they would get their refunds. Cons My husband and I own this business. We are family owned and operated. We are successful and have a great reputation. We have worked hard for a decade to make our company what it is. We care about our customers. Now Fare Harbor is single handedly destroying what we worked so hard for. I have spoken with several representatives of the company. At first they said 5 days. Definitely 5 days. After 5 days passed, they said any day. Now that it has been 8 days they are saying it will get there when it gets there. They will not say why they are holding my money to give my customers. They have not apologized, and I have no clear answers when I can expect it. Review Source Response from FareHarbor Holdings May 6, 2020 Hi Jamie - we understand the pressure and frustration to refund customers during this stressful time and want to work with you toward the best possible outcome. Our Payment Operations team has discussed some alternative solutions with you, but the ACH debits can take 5 to 10 business days, depending on the bank. It seems as of Friday (5/1) has landed in your account and is available to use. We are happy to clarify any additional questions you have regarding this process. Oscar P. Captioner Hospitality Used the software for: 6-12 months ### "Your next step to book safe and easy " September 9, 2021 4.0 FareHarbor has been very helpful for me, it increases the productivity of your services because of how much it helps with the booking system and payments, i’ve been using this summer for quite a while now and I can say that I’ll definitely recommend it. Pros What I like the most about this software is that is very easy to use, it has many features which will help you depending on the services that you are offering, this is the software that most of the people use for booking so that’s the main function about this software, it has everything you need, online booking, payment process, online payment, Group reservation, calendar sync and more, it’s very practical for those people who are looking for a software that allows them to offer their clients an easy and complete way to book. Cons What I didn’t like about the software is that most of the features i’m not needed for the summer to function we could use some more other features like marketing which can make our services to grow and allow for people to know about us. Review Source Response from FareHarbor Holdings September 15, 2021 Thank you Oscar for your feedback! We always love to hear that FareHarbor is saving you time and helping smooth out your operations. HF Helen F. Owner Arts and Crafts Used the software for: 1-2 years ### "Event based booking software based on a fee charging model" October 22, 2019 4.0 Online booking and payments are taken care of through Fareharbor. My payments are received through Stripe which initially took nearly a week to be received by my bank, that appears to have changed recently with payments appearing a working day or two after booking. The account managers are very keen to help and I can imagine that it is an excellent solution for the many businesses who run tours and experiences. It's just not perfect for mine which seems to need corporate levels of functionality and flexibility at a budget price. Pros As soon as you are signed up you will be assigned a participative account manager to help you through set up with ideas on how to make your site and sales better. They and the support team are responsive to requests and changes. The user interface choice is quite good but like most online options it relies on great images for best effect. You can manage your own events and many of the standard options are accessible to you the user if you need or want them to be. All the support and set up is free of charge. Cons My business is small and flexible. I tend to prefer to set up my own bookings and classes myself which means that I keep coming up against something else I need to ask them to do for me. Despite being a very small business my needs are complex, I want to be able to set up a course that runs on multiple days but that are not necessarily consecutive and for those to be in my calendar when I check. Although the system caters for consecutive days, it requires a really grubby work around for anything else. Reason for choosing FareHarbor No monthly or annual fees to me, most of the transition would be handled by their people. It seemed good enough on that basis. Review Source Response from FareHarbor Holdings November 4, 2019 Hi Helen - thank you so much for taking the time to leave FareHarbor some great feedback. We appreciate your partnership and always strive to make FareHarbor a platform that works for everyone no matter the size of your business. We are always looking for ways to improve, so your feedback will definitely be passed along to the team. Thank you again, and never hesitate to reach out! VR Verified Reviewer Marketing Leisure, Travel & Tourism Used the software for: 1-2 years ### "Good for small operators and their first access to technology" February 14, 2023 3.0 Pros Gives direct connection with some OTAs, through API.The software has some interesting features that could be very useful (shared resources, crew...), but these need to be implemented better.The pricing model allows to spend almost nothing, transferring the cost to the final user (although this can be tricky).Therefore it is a good option for a small tour operator that has no technology and very few selling channels and needs a software to automate some processes, to easily sell online, and to get connected to some OTAs. Cons The good ideas about some features are wasted because of the extreme difficulty in setting and using them, therefore forcing the tour operator to have the software support having to always set and update everything. This process is extremely time consuming and can create misunderstandings and errors.A structured tour operator would need a complex (but not complicated) system where they can set and update everything by themselves, exactly when they need.The rate managing is a hassle, especially if you have many distributing channels. Review Source Response from FareHarbor Holdings March 6, 2023 Thank you for sharing your review with us! We cannot improve without your feedback. Please reach out to our Support team with any questions you have 24/7. SB Sandra B. Founder, CMO Leisure, Travel & Tourism Used the software for: 1-2 years ### "Over-promised and Under-performed compared to Other Top Booking Software" November 15, 2018 3.0 Fareharbor called us almost every week for 18 months trying to get us to switch to our software. The sales rep. kept insisting that if we switched we would see a big increase in our sales revenue. So, we were eager to see that happen in the first month of our 5 month high season. However, the first month, there was no increase, it was almost exactly the same. Then the next two months, which are the highest revenue months of the year for our company actually saw a sharp decrease in sales. One month was $10K less than the previous year, and the other month was over $20k less than the previous year. There was nothing about Fareharbor that actually made guests want to book more. Their product is just complicated and not better. The reason they have more reviews and customers than the other companies is due to their relentless, downright irritating sales tactics. They wear you down with calls until you just agree. I would like to add that in the months I have described above, our company also spent 2 times more on marketing than in the previous year. I mention this because when I told Fareharbor they had not lived up to their guarantee of more sales, their response was to tell me they could not tell me how to do marketing, and they suggested it was to our lack of competence in that realm. But as mentioned, we spent twice as much and worked equally hard. When we have a chance, we will change software systems. We would not recommend Fareharbor to other companies. Pros The user experience for the guests who are booking seems good. Cons Everything is complicated. From set-up to all the confounded reporting options, it is just all too much. Not user-friendly from the point of view of the tour operators dashboard. It is nearly impossible to set-up or edit your own tours. The gift-card option is ugly and not a good sell for our company. We sold way more gift cards with our other software. Review Source Response from FareHarbor Holdings February 7, 2019 Hi Sandra - Thank you for your honest feedback. Open and honest communication with our clients is very important to us and we deeply regret the experience that you had. Although you did not find FareHarbor to be the solution you were looking for, we would hate for you to leave with a bitter taste. If you have additional feedback you'd like to share please feel free to reach us at (855) 495-5551. Otherwise, we wish you and the BK Adventure team continued success and hope for another opportunity to earn back your business. EM Elisa M. VP Leisure, Travel & Tourism Used the software for: 6-12 months ### "Super helpful and friendly staff; this software solves so many problems for us!" May 3, 2017 5.0 Online bookings 24/7 is huge for us. Fewer phone calls and a greater ability to focus on providing the product rather than selling. Pros It has tremendous functionality. It can be used with very simple business models, as well as very complex ones. I use it for three different companies. One is very basic, bare-bones. The other two are extremely complex, so I have been digging into the myriad of features and functionality over the past three months as we launched it for the two more complex companies. There is a lot to learn for the more complicated businesses (as expected), but once I figured it all out, it all makes sense and I am able to really maximize the functionality. The staff is very responsive and always there to help with questions, problems, and even assigning tasks to them. In addition to providing booking software, they also designed new websites for me for free, which increased the company's visibility online, so our sales have increased. The also have a free online call center (I haven't made use of this yet). They are constantly rolling out new and better upgrades. I am extremely happy with this product and with the staff behind it. Cons FareHarbor charges the customer 6% of the gross for online bookings (the customer isn't charged this 6% if they call in and book directly over the phone). I'd like to have the option to absorb that 6% on our end so the customer doesn't pay it. The closest we can get is to offer a 6% online booking discount, but I would prefer the option of allowing us to absorb a portion or all of that 6% on the back end instead. That being said, until I started typing this review, I've never thought of asking them if they would be willing to implement an option like this! I'll be asking tomorrow. Knowing they are constantly improving the product and they do take customer suggestions seriously, I wouldn't be surprised if they consider doing this in the future. Review Source Response from FareHarbor Holdings May 3, 2017 Thanks for the lovely and detailed review! We're always very excited to hear client feedback and appreciate you taking the time to leave yours. Never hesitate to reach out with any questions or suggestions! Thanks again, Becca LC Lucy C. President of Sales Cosmetics Used the software for: 2+ years ### "Seamless offline to online inventory management" July 24, 2024 5.0 Saves time, improve overall efficiency and customer satisfaction. Pros There are very useful features for every booking and reservations website. Customers can make reservations directly from our site. Its swift integration enables any website to become multilingual providing customers with a variety of payment and communication options. Cons Satisfying. I have experienced the best all along. Switched from [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) More technology is employed in FareHarbor. Review Source Response from FareHarbor Holdings September 18, 2024 Hello Lucy, thank you so much for the review! Your feedback is greatly appreciated. CG Carrie G. Office Manager Hospitality Used the software for: 1-2 years ### "Overall good product but confusing at first" December 10, 2019 4.0 Overall I'm happy with our switch to FareHarbor. The pros out weigh the cons but hoping for more improvements in the future. Pros One of the most useful aspects for us has been the ability to send out mass emails to guests using canned messages. This has been super helpful when we have to alert everyone about last minute changes, traffic alerts, etc. Our last booking software we used did not offer this. Also the FareHarbor support team is great. They're friendly, helpful, and responsive. I've called them several times and they've walked me through my questions with patience. Cons FareHarbor can be very confusing at first. It definitely takes some time to get used to everything and how to set things up. There are some things that just don't make sense like there should be an easier/quicker way to do what you need to but it's a multi-step weird process instead. The two things that immediately come to mind are converting purchases to gift certificates and redeeming guest gift certificates over the phone. Both of them seem like they should be straight-forwards, press a button, enter a code, etc. but it's confusing and I've needed to call FH support to walk me through how to do these things. Review Source Response from FareHarbor Holdings December 13, 2019 Hi Carrie - Thank you for taking the time to write this honest review. We are happy to hear you have been able to take advantage of our amazing Support Team and some of the Dashboard's robust features. With that said, we understand that there may be some features that may not be as easy to pick up as others. I have passed along your feedback internally in case you would like to schedule a training! JR José R. Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Perfect API for your daily work" March 20, 2023 5.0 We have a small company is Fareharbor covers all our needs. Pros What I like most is the way I can manage times and dates at bookings (blocking, availability, etc). Cons Nothing at the moment. When we are not able to solve something we ask Fareharbor for help Reason for choosing FareHarbor At the begining I didn´t trust in anyone and I didn´t want to pay any money. When I saw what Fareharbor was able to do, I decide to work with it. Review Source ED Eduke D. Founder Entertainment Used the software for: 2+ years ### "Fare Harbor helped us to go Viral in no time" October 2, 2019 5.0 We started the boat company and we were looking for a ticket partner. Luckily Fare Harbor found us and reached out to us, we never heard from them but we decided to give it a go. It was a success straight away because we had no worries about selling the tickets online. They made a awesome website. Besides that, they gave good advice and were always very kind and helpful. I'm sure Fare Harbor has great potential to because huge and how these guys are going I believe this is already a big success but they will go bigger and bigger. Pros Fare Harbor is a great company, fair people, 24/7 customer service, very polite always and a good system. We are very happy with Fare Harbor as a partner. They made a great website so we could focus on our speciality: Boat tours. Fare harbor helped us with good advice and now adays they even have Dutchies which helps a lot. We are expanding with Fare Harbor. Cons The Software is big and endless. Some things are not easy to find out. Reason for choosing FareHarbor They come from the USA and they seemed to offer a good product. They were kind, fast and professional. Also, they didn't had start up costs, it was an offer that was hard to refuse. If it didn't work out, it wouldn't cost us much expact some time. Time was very spare but the feeling was right and it turned out to be right. Review Source Response from FareHarbor Holdings November 4, 2019 Hi Eduke, Thanks so much for taking the time to respond. We value your partnership and are happy to hear your positive feedback on our software and the amazing team behind it. We look forward to sharing many more years of success! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.