# Page 10 | FareHarbor Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is FareHarbor the right Tour Operator solution for you? Explore 1124 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135106/FareHarbor/reviews --- FareHarbor 4.7 (1124) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of FareHarbor ## Showing most helpful reviews Showing 226-250 of 1124 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GW Gareth W. Office Manager Maritime Used the software for: 1-2 years ### "Does what we want it to do" October 23, 2019 4.0 Pros easy to change bookings, being a weather-dependant activity being able to take and store card details is very useful, ability to send emails and texts to customers Cons Cancelling trips isn't the easiest thing to do in that customers have to be cancelled individually Switched from [Bookeo](https://www.capterra.com/p/117299/Bookeo/) Increased functionality, better support Review Source Response from FareHarbor Holdings November 4, 2019 Hi Gareth - thank you for taking a minute to leave FareHarbor a great review. We love hearing about the ways that our platform centralizes your business, and value your feedback. Your feedback will be passed along to our team. Thank you for your partnership! MD Michael D. Owner Recreational Facilities and Services Used the software for: 6-12 months ### "Game changer for our business, made the leap to fully paperless" May 5, 2017 5.0 Pros Of course it manages our reservations and processes payments but it also incorporates the essentials of a client contact management system. This was an unexpected benefit of converting to Fareharbor. We use the system to make and document outgoing client contacts and record basic notes about specific needs of a customer. For a business like ours in which the majority of customers are one time transactions, the ability to create and document basic email and text messages is a real time saver and greatly increases our ability to interact with customers in a positive manner. In addition, the easy to use Public Banners are a way to convey pertinent information to potential customers BEFORE they call, saving valuable phone time for our associates. Seamless use of the platform on an iPad or even an IPhone free up weekends. Review Source Response from FareHarbor Holdings May 8, 2017 Michael, Thanks for the awesome review. We're very happy to hear FareHarbor's saving you time and moving you paperless! We appreciate your feedback on our contact management features. We're always looking for new ways to improve. Thanks again, Becca RM Roger M. Business Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great service & product from start to finish" March 16, 2020 5.0 I met \[SENSITIVE CONTENT HIDDEN\] at the WTM in London as I was thinking about changing the provider. \[SENSITIVE CONTENT HIDDEN\] listened to what the needs of my business and was there to support all the way through the data gathering & build of the systems which was great. I spoke to other members of the team and they were equally as helpful and engaged. Pros Easy to use and functional software. I like the customer facing product that uses text and email to connect with customers. Cons I,m still learning but at the availability seems a little over compliated. Switched from [Bókun](https://www.capterra.com/p/178518/Bokun/) I really liked the Bokun product but the help and support was non existent. I wanted to talk to a support manger but they didnt return my calls so It was any easy choice to leave them Review Source Response from FareHarbor Holdings March 25, 2020 Hi Roger - We hope you are doing well! Thank you for taking the time to write this review. It is great to hear that you had such a positive experience working with our teams, setting you up for success and providing you with the highest quality of support is our priority. Please let us know if you would like to schedule another training regarding availabilities, I would be happy to set that up. VR Verified Reviewer QIDP Used the software for: Less than 6 months ### "Fareharbor has been a great tool for managing bookings efficiently." July 13, 2018 5.0 Helps keep bookings for the Escape House I manage organized and simple. The email notifications also help keep me updated on when games are booked so I know when I need to go in to run a game. Pros I love that Fareharbor has a simple interface that lets me see bookings a week at a time. It's easy to see which days have bookings, what time the booking is at, and what type of booking it is. I like that Fareharbor also includes options For taking great payments, issuing refunds, offering discounts, etc. I also absolutely love that there is an option for me to receive an email whenever a booking is made. Overall, I've found Fareharbor to be very effective for my company's needs. Cons It can be a little challenging to find what each button does and what steps you need to take to find the information you're looking for. However, my company has not used this software for an extended period of time as yet, so I suspect these problems will be cleared up with extended use that helps me become more familiar with the software. Review Source Response from FareHarbor Holdings July 18, 2018 Thanks for the great review! We're excited to hear that you're loving FareHarbor and all the features that come with it. If there's ever anything we can help with, please don't hesitate to reach out. We're always happy to help. SM Salvador M. Administration Transportation/Trucking/Railroad Used the software for: 2+ years ### "Excellent booking motor" May 17, 2022 5.0 Pros Easy product to use for everyone, we are happy to be part of it. Cons It is a very friendly with customer on line. Review Source LH Liam H. Tour Guide Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great as a user" April 24, 2021 4.0 Excellent. Pros Easy to use, I worked as a tour guide, and we used this system as our main way of taking bookings, printing manifests and organizing our staffing for the day. It was easy to use, and the interface was great, very easy to understand and get all the information required quickly and easily. Cons I found the software was very simple and straight forward to use, although there were a few bugs which took a while to be resolved. Review Source Response from FareHarbor Holdings May 18, 2021 Hi Liam - Thanks for sharing your review with us! We are happy to hear you and your team have found our software intuitive and easy to use! We appreciate your feedback regarding some of the bugs you encountered. Rest assured our Product Team is always working to ensure you have the best possible experience on your Dashboard! AP Antonina P. Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "The best deal I have ever made choosing FareHarbor " October 2, 2019 5.0 Mostly I need help with some adjustments and adding the affiliates. The support team reacts immediately, absolutely adequate and correct. When I contact FareHarbor, every time is a different person who responds to my request and every time I receive a fast and excellent help. Pros The software is extremely friendly and easy to work with. There are a lot of options and can be customised to each situation. Cons On the display option, the colour-coded items option always turned on. I have to uncheck this option every time I enter on the platform because without the colours is better seen the availability of the tours. Review Source Response from FareHarbor Holdings October 17, 2019 Hi Antonina - Thanks so much for sharing this review! We are pleased to hear that you have found the software to be user-friendly and can take advantage of the robust features. Our amazing Support Team is always available and we are happy to hear that you have been receiving fast and excellent help. Please continue to reach out if you require assistance. Thank you! KK Kristi K. Owner Used the software for: 1-2 years ### "Fareharbor has helped me grow my business faster than I could alone! " April 5, 2018 4.0 Better customer service, guest communication, easier to prepare for trips with guest rosters and good customer service from Fareharbor to help get tasks done that don't seem intuitive. Pros Easy to add new offerings, photos, easy communication with guests & affordable for a small business. Automatic follow up emails are super helpful feature! Cons No staff availability option/calendar integration, no equipment roster for trips or rentals, multi-days don't block out all days they are out on the calendar which would be a helpful visual for scheduling and it would be interesting to have google analytics integrated in the fareharbor system. Maybe I just don't know how to do some of these things. Review Source Response from FareHarbor Holdings April 10, 2018 Kristi, thanks for the review! We appreciate you taking the time to leave us some feedback. We'll have someone from our team reach out to discuss Google Analytics and resources. We think you'll like what you see! If there's ever anything we can help with, please don't hesitate to reach out. JL Jorge L. Activity & Tour Health, Wellness and Fitness Used the software for: 6-12 months ### "Booking Platform" March 24, 2023 5.0 Pros All the options FareHarbor offer combined with an efficient bine technology developed by the company's technical team Cons Perhaps not being able to have a member of the company here in my city to deal with day-to-day issues Review Source BL Brook L. Owner/Operator Used the software for: 6-12 months ### "FareHarbor is top notch, professional, and so easy to use. Their customer service can't be beat!" February 7, 2018 5.0 It is user-friendly, reliable, and provides peace of mind knowing it is always ready to get every important reservation. It automatically sends out confirmation, reminder, and thank you emails. I wish I would have found FareHarbor a long time ago. Pros One of the best aspects of FareHarbor is the quality of people they employee and the customer service they provide. Their booking software is expansive and can do whatever I might need. It does things I didn't even know I needed and now couldn't work without. If I can't figure out how to do something, they are a call or email away and quickly answer any question. They provide so much training, support, and tour expertise that they have become a valued part of my team. They literally are the best company I have ever come across. They understand what a tour company needs and have made the software for it. Review Source Response from FareHarbor Holdings March 19, 2018 Brook!! What a wonderful review. We really appreciate you taking time to leave us feedback, and of course are so happy to hear that you're happy as a FareHarbor client. If there's ever anything you need assistance with in the future, please do not hesitate to reach out. Thanks again! SW Steve W. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "Amazing support" January 8, 2022 5.0 FareHarbor is working very well for us. The support reaction time is fantastic along with the time it takes to make any corrections or changes. I'm not sure it could be any faster. It has been a very dependable program. Pros It is very reliable and pretty easy to use Cons the hesitation between screens and having to reset the date going from bookings to manifest Review Source EC Elodie C. Assistante de direction Leisure, Travel & Tourism Used the software for: 6-12 months ### "Très bon logiciel de réservation en ligne " October 2, 2019 4.0 Nous avons pu gérer facilement les ventes de billets et ainsi éviter les surbooking Nous avons pu augmenter de plus de 80% le nombre de réservation en ligne Pros La simplicité d'utilisation du dashboard et du processus de vente pour les clients La gestion du planning des croisières et vente de billets en ligne ou en direct La réactivité de l'ensemble de l'équipe de FareHarbor en cas de problème/questions Cons Manque d'une caisse intégrée intégration à Google Agenda à simplifier Reason for choosing FareHarbor FareHarbor sait s'adapter à nos besoins Review Source Response from FareHarbor Holdings December 2, 2019 Hi Elodie - Thank you for taking the time to write this review! We are glad your transition to FareHarbor has been smooth and found the software easy to use. FareHarbor not only streamlines your operations but also creates a better buying experience for your customers! Our Product Team is always developing and testing new features and enhancements so be on the lookout for our emails! GM Gina M. Surc school manager Sports Used the software for: 6-12 months ### "Amazing customer support" September 24, 2016 5.0 Anytime you change booking software there can be some frustration due to learning a new system. Our company has so many variables, definitely more than the average company, so there were a lot of additions and ammendments that needed to be made for the software to work more fluidly with our company. The customer support team at fareharbor is AMAZING! Every single time I called or emailed, they were always very fast with their responses and they went out of their way to create new ways for their program to work more seamlessly with our company. They honestly have one of the best customer support teams I have ever worked with on any product. You can tell that they all care about creating something that works well for their clients, and I would definitely recommend them. Thanks fareharbor team for taking such good care of us! Pros The filters, the ability for it to do the automatic closing when we have reached our instructor capacity. Cons I wish it was a little easier to close down certain class times but not the whole day. Review Source Response from FareHarbor Holdings April 3, 2017 Thank you for the awesome review! We hope you know how thankful we are for your support. We're so stoked to hear that our customer service has been up to par. We believe it makes all the difference. Thanks again. - Becca MS Matt S. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "A Big Upgrade From Previous Platform" July 31, 2019 5.0 Great service and I am very optimistic about our future with FareHarbor. The training wasn't as strong as I was hoping, and there were occasions where I had to ask about features and transferring data, but the response was very helpful. The FareHarbor team is very pleasant to work with. Pros The FareHarbor team took the time to get to know what my company's needs are and how we can customize the platform to better our sales and customer experience. Cons The look seems a little robotic and unwelcoming, but that's only on the administrator end; the customer view is much improved compared to our previous platform. Reason for choosing FareHarbor Better functionality with FareHarbor and an improved look for the customer. Review Source Response from FareHarbor Holdings August 5, 2019 Aloha Matt! Thank you so much for taking the time to leave us a review, we appreciate your feedback! We pride ourselves on our unmatched support, that being said, we are sorry to hear that you did not find the Dashboard training that strong. Please know that you can always sign up for additional training with our team! Here is the Help Doc for reference (https://fareharbor.com/nl/help/getting-started/webinars-and-training-sessions/webinars-and-training-sign-up/#additional-trainings), under "Additional Trainings" you can select the 1:1 training based on your region. I'll let the team know to be on the lookout for your submission. CM Ciara M. Sales & Marketing Executive Leisure, Travel & Tourism Used the software for: 6-12 months ### "Great & Simple to use" October 2, 2019 5.0 The staff are fantastic and help with everything. Always there to answer any questions and help in any way they can Pros Very user friendly. Built into our own site rather than taking our users away. We can build our own users and things like discount codes, adding on affiliates etc very easily. Our affiliates were also connected so meant easier to get bookings as they can see live availability. Cons The gift voucher codes are very long.... Review Source Response from FareHarbor Holdings October 9, 2019 Hi Ciara - We are glad to hear that you find the software very user-friendly. If you need assistance with gift vouchers or promo codes, please feel free to reach out. Our amazing 24/7 Support Team is always available to help! Thanks for taking the time to share your experience. VK Vinit K. Backend developer Computer Software Used the software for: I used a free trial ### "For companies in the travel and tourist sector, FareHarbor is a potent reservation and scheduling to" February 28, 2023 5.0 Overall, FareHarbor is a great option for any tourism-related company looking to improve client satisfaction, streamline scheduling procedures, and increase income. Pros FareHarbor's potent reporting and statistics tools are another noteworthy aspect. Businesses can easily monitor their reservations, income, and other important indicators in real-time, which can assist them in making data-driven choices and maximising their operations. Cons Learning curve: Despite the fact that FareHarbor is simple to use and straightforward, there may be one for companies that are new to the platform or have little technological knowledge. Review Source Response from FareHarbor Holdings March 6, 2023 Thank you for your review! We strive to provide each client with the tools and reporting software they need to make the right decisions for their business. JB Jamo B. Owner Sports Used the software for: 2+ years ### "Hard to use, complicated and time consuming" March 30, 2021 1.0 I no longer run a national program with one of the biggest reasons being that the booking platform for this system was FareHarbor and the huge amount of time, stress and frustration to set new things up, reschedule programs, duplicate programs, issue refunds - everything basically - made it not worth running the programs Pros when products are set up, i think customers may have a fairly good experience Cons it is complicated, too hard and time consuming to use, nothing is simple and easy to do, there is too much to learn and set up Review Source Response from FareHarbor Holdings April 13, 2021 Hi Jamo - Thank you for sharing this review with us, we appreciate your honest feedback. We created our software to make your life and running your business easier and we are sorry to hear that you did not have a good experience using FareHarbor and found the Dashboard to be complicated and time-consuming. I would like to let you know that we offer several re-trainings with our team to go over the various features and functionality of our software. Please let. me know if this is of interest to you and I can connect you with a member of our team. Thanks! YH Yiannis H. Owner Entertainment Used the software for: 6-12 months ### "Using FareHarbor for a theatre performance" March 22, 2023 5.0 Pros Easiness of use. Integration with most OTA's . Cons I would rather that customer support handled some issues rather than providing users demos on how to do it themselves Review Source VD Vincenzo D. CEO Leisure, Travel & Tourism Used the software for: 6-12 months ### "Perfect for Tour Operators!" October 4, 2019 5.0 Pros Customer support, personalization, assistance, great team and company! Cons Being in Wordpress there are some extra customizations that cant be done, a bit hard to set up the pricing, bookings and availabilities but the customer support is always ready to help and support! Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) Not possible to customize the product and also monthly fee that i dont have anymore with Fareharbor Review Source Response from FareHarbor Holdings November 8, 2019 Hi Vincenzo - Thanks for sharing this review! FareHarbor was built for Tour Operators, such as yourself, and we are thrilled to see the impact it has made on your business. We are always happy to provide additional training if needed, do not hesitate to reach out if this is something you are interested in! JW Justin W. Director of Charter Operations Maritime Used the software for: Less than 6 months ### "User friendly and well laid out software. Responsive customer service." May 5, 2017 5.0 Pros We looked at a few different options before landing on fareharbor, and I have previous experience with other software. We have about 13 different companies wrapped up into one and pretty much any situation we have come up has been handled with relative ease. Fareharbor does a really good job with blending advanced back end options with an interface that is laid out in a very user friendly way. We've been using the software for about 4 maybe 5 months and a very busy Easter served as a solid proving ground. I could not be happier with the decision to go with Fareharbor. All said and done we have 13 dashboards that are all intermingled. even in the short 4 months we've had the software there have been several upgrades that have added tremendously to the flow and mostly to the back end reporting side. Customer service has been a pleasure to work with and my contact person was phenomenal at helping me get just what was needed. We were in constant, daily communication, and I greatly appreciate his help getting us going and then some. I've got a great feeling going into the 2017 season with very solid booking tool and online presence. Review Source Response from FareHarbor Holdings May 8, 2017 Justin, Thanks for the awesome review! We're always happy to hear that things have been going smoothly, especially when there's 13 (!) Dashboards in the mix. We really appreciate your feedback, and are here 24/7 to help with any future questions. Thanks again. MS Mitchell S. owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great support." January 11, 2021 5.0 They are super professional and quick and eager to help. Pros Easy of use and easy to read when using. Cons You cannot mass email selected customers day of. This would help if there was an issue due to weather. No free smart waiver yet on the platform, others offer in the cost. Alternatives considered [Rezgo](https://www.capterra.com/p/33729/Tour-Activity-Booking-System/) Reason for choosing FareHarbor Cost and easy if use. Review Source Response from FareHarbor Holdings February 3, 2021 Hi Mitchell - Thanks for taking the time to write this review! We are glad to hear you find our software easy to use and enjoy working with our great Customer Support teams. Be on the lookout for our latest Product feature announcements! RK Regina K. Founder, Flavors of Fredericksburg, LLC Entertainment Used the software for: Less than 6 months ### "Flavors of Fredericksburg, A Food Tour, Garnished with History. Website design, Support and Start up" February 17, 2017 5.0 While implementing the processes of my business plan, I reached a point when I had to choose a ticketing company for my food tour. FareHarbor was the clear choice. I researched every aspect of the food tour industry and choosing the right ticketing company is a priority. FareHarbor stood head and shoulders above the rest. At the very first call, my questions were answered in a way that showed me they care about my business. What may have seemed obvious to others, FareHarbor never took for granted in explaining the online ticketing business model. The real test of FareHarbor's integrity came when I admitted I was struggling with my website design. This is when Tyler Sindel, my account executive at FareHarbor, came to the rescue. He listened to me describe my vision for the website and produced a product that surpassed all of my expectations. Tyler has been a constant support for my start up. He is never more than email for phone call away. He is professional and displays exemplary patience and understanding with my learning curve. My business start up would not be where it is today without Tyler's help. I am truly indebted to him. We launch our tours next month and are proud to partner with FareHarbor. Pros easy of use, company support Cons I still need to learn how to make edits. Not the software's issue, just mine Review Source Response from FareHarbor Holdings March 7, 2017 This is so awesome!! Thanks for sharing your experience with FareHarbor, and giving Tyler a shout-out. (He's the best.) We appreciate you taking time to leave us a review, and are so so happy to be working with you. Hopefully making edits is getting easier, but never hesitate to reach out if you need any guidance. We're always available to help! Thanks again. - Becca JG Jason G. Director of Interpretation Museums and Institutions Used the software for: Less than 6 months ### "The easiest system ever" April 11, 2017 5.0 We had a different ticketing system for about a year and a half and had a very hard time working with it so we decided to switch. I am so glad we did! Fareharbor is amazing. Not only is the system wonderful and easy to use, but the staff are amazing. We had Philippine and Michael working with us and they literally did all the work. They were astounding in what they did, and whatever they are making is not enough. They literally built our whole system for us and had us ready to go live in about 2 weeks. Once the system was launched it was so easy to use and they have a beautiful calendar that makes every event so easy for everyone to see. On top of that we were not left on our own after we launched and no problem was too small for the Fareharbor team. I can not say enough good things about Fareharbor and the reps that we worked with. Pros One of the best things about this product is the calendar. It can be sorted by product, by bookings, by day, or any other way you would like to view your events. The system can also be integrated with Groupon, or many other third party vendors like Expedia. The best thing about Fareharbor is the people. The two reps that we worked with (Philippine and Michael) were the best people I have ever worked with. Cons None that I have encounterd Review Source Response from FareHarbor Holdings April 11, 2017 Jason, Thanks for the great review! We'll definitely send your compliments over to Philippine and Michael. We're lucky to have them! We love hearing that your integration went smoothly and that you're happy with the platform. If you ever need anything in the future, don't hesitate to reach out. Thanks again, Becca JV Jeanine V. Marketing & Project Manager Hospitality Used the software for: 6-12 months ### "Great service, good system and always quick action on any request!" October 3, 2019 5.0 Good! Friendly support team, account manager that thinks along in line of improvements and the system seems to work very well. Would recommend other to use their software as well. Pros Ability to manage account in bulk, so any changes can be made in an easy way to large amounts of availabilities/schedules. Technical back-end is user friendly and very versatile for any type of organisation. Cons The front end; consumer side can be made a bit easier to use. Right now the options to choose from are limited and if you have a lot of departure times it can be a bit much from a consumer perspective to choose from. Review Source Response from FareHarbor Holdings November 4, 2019 Hi Jeanine - Thanks for sharing your review of FareHarbor. We are pleased to know that you have been able to take advantage of our software's robust features and functionality. We are always available, whether you need assistance with the software or want to discuss other ways to grow your business! PD Petra D. Manager Consumer Services Used the software for: 6-12 months ### "Great Customer Service Team" February 1, 2021 5.0 We started setting the new system up during the pandemic. It went very well. Their customer support team is knowledgably and amazing. The call back time is very brief. Most of the time tech support is available right away. We received only great service. We are happy, we upgraded our previous systems with FareHarbor. Pros The software is easy to use and structured clearly. Cons The Wedding industry is very unique and packages need to be customized on a daily basis, which can be a little challenging at times. The support team is on issues right away. I wish they would have an invoicing system with payment options attached. That would make our life much easier and harder to dispute for customer. Review Source Response from FareHarbor Holdings February 4, 2021 Hi Petra - Thanks for the review! We are happy to hear the great experiences you have had working with our great Support team. In terms of invoicing and payment options, keep an eye out for our new Product feature announcements! 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