# Page 12 | FareHarbor Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is FareHarbor the right Tour Operator solution for you? Explore 1124 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135106/FareHarbor/reviews --- FareHarbor 4.7 (1124) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 12 - Reviews of FareHarbor ## Showing most helpful reviews Showing 276-300 of 1124 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CJ Cindy J. Hospitality Used the software for: 6-12 months ### "Excellent product, great people, highly recommend" June 22, 2016 5.0 Was skeptical about adding an online booking system to our small business, but the people at FareHarbor made it an easy transition from start to finish. Over conference calls they collected the necessary info to build our custom system and provided full training for owners and affiliates. As with anything new, and especially with the fluid nature of our charter business, have needed to make many adjustments over the past few months. While I have been able to make many of the changes myself, some things requiring further assistance have been quickly responded to by the FareHarbor team. Mitch in particular has been very accommodating and responsive. The system has reduced our call volume and increased our bookings. Highly recommend, very pleased with this system. Pros Ease of use, for both owners/employees/affiliates and customers. Appreciate the 24/7 support and have had a good experience with responsiveness to any issues we have had. It has been a great way to keep track of customers, revenue and other details. Cons Only occasional hiccups with complications/glitches...mostly smooth sailing. Review Source MP Monica P. Business Manager Hospitality Used the software for: 2+ years ### "I LOVE using Fareharbor and appreciate the excellent customer service!" May 4, 2017 5.0 Scheduling multiple charter boats for sportfishing and also multiple boats for shark diving, 2 businesses, Fareharbor calendar makes scheduling, rebooking, cancelling, refunding, everything is perfectly simple to use. Pros I like EVERYTHING about Fareharbor! The software and the customer support is excellent! I use this for two businesses, charter fishing and shark diving in Hawaii, very easy and customer support is always a phone call away. Review Source Response from FareHarbor Holdings May 5, 2017 This is awesome. Thanks so much for taking the time to leave us a review. We're very excited to hear you love everything about FareHarbor - that's our dream!! Never hesitate to reach out if there's anything you need in the future. We're always here to help! Thanks again. Becca MS Mark S. Director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Easy and free setup, but booking cost fairly high " September 27, 2022 4.0 Good. The initial sales guy tried to setup the system to drive too many of our bookings online, at the expense of doing them manually to make better use of our instructors and resource. But once setup the system worked well and the tech support was excellent. The tech team would very quickly change opening times, setup new activities, change prices etc. Best tech support I have ever had. Pros Setup was done by Fare Harbour and it cost us nothing. The technical team are really fast and effective. Cons Fare Harbour add a booking fee that the customer has to pay on top of the fee for the activity. We would have preferred to include this fee in the total as we did not like the concept of a booking fee. Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reason for choosing FareHarbor Free setup and lower costs for us as a small business with few bookings. Review Source PD Pamela D. Manager Hospitality Used the software for: 2+ years ### "Super" October 3, 2019 5.0 Less possibility of mistakes. Pros It’s easy to use, you can check it from everywhere you are. Cons In a few seconds you have the situation of the activities going on on a week, guides, number of people booked and number of seats available. Review Source Response from FareHarbor Holdings November 6, 2019 Hi Pamela - Thanks for sharing your review of FareHarbor! We value your feedback and are happy to hear that the software has been easy for you and your team to use. KK Katie K. Accounting Manager Used the software for: 2+ years ### "The support team at FareHarbor have always gone above and beyond for all our departments." May 8, 2017 5.0 Pros \- Easy to use/understand. - The development/support team: Every member of the FareHarbor team has always gone above and beyond to support our needs to maximize profits! One member, helped get a huge Accounting project up and running on our end, and we truly not be able to achieve our goal without the support and time he gave us. Cons \- We have other streams of revenue other than tour based, and unfortunately the software cannot incorporate our retail line of business as well. Review Source Response from FareHarbor Holdings May 8, 2017 Woohoo! Thanks for the great review. As always, we love and appreciate your feedback. Mark is amazing - we'll pass along your compliment to him. Thanks again, Becca CW Conrad W. Owner Used the software for: 2+ years ### "Third booking software and I never looked back" October 10, 2017 5.0 Pros Customer support like no other. I have used three other softwares and besides being clumsy, when I had a problem, there was no one there to help me. I get 24/7 support and the software is super versatile. Cons If I had a complaint, sometimes I have someone book multiple sessions in a row and it is a little slow to ad the additional time slots. That is a very minor inconvenience for the benefits I reap using Fareharbor. Review Source Response from FareHarbor Holdings December 4, 2017 Conrad, we gotta say - we love this review! And we appreciate your feedback regarding booking multiple sessions in a row. Never hesitate to reach out with any questions in the future. Put that 24/7 support to use! Thanks again for the review. CE(FN Candee Ellsworth (at Friends N. Executive Director Used the software for: 2+ years ### "Had to add a new tour to system. " October 10, 2017 5.0 Pros For the most part I find everything really easy to use. Every once in a while I need a little help, usually for harder things like developing a new tour. Cons I wish there was an ap for Android phone or tablet users! I also wish there was a way to see how everyone paid at a glance each day. I have to go to each person's booking to add up who paid cash, check or charge for the whole day. Review Source Response from FareHarbor Holdings December 4, 2017 Hi Candee, Thanks for excellent review! We really appreciate the feedback and will share your enthusiasm for an Android app with our team. If there's ever anything we can help with, please don't hesitate to reach out. Our support team is available 24/7 and always happy to help! ML Margaret L. Co-Owner Sports Used the software for: 2+ years ### "Reliable scheduler for seasonal businesses" November 1, 2017 5.0 Pros Customer service and ease for end users. It does what it says it will, reliably, every single time. Cons Hard to see our whole schedule at once. Would like to be able to see multiple screens/capacities at once. We wish there was an integrated POS. Review Source Response from FareHarbor Holdings December 5, 2017 Thank you Margaret for the wonderful review! We really appreciate your feedback and suggestions. Reliability is something we always strive for. We like to under promise and over deliver! Thanks for sticking with us! AM Alana M. Owner Used the software for: 2+ years ### "Best booking software " March 7, 2018 5.0 Pros I really appreciate the support my business gets. I can call anytime with a question and within minutes I have an answer Cons The only difficulty I have had with FareHarbor is training others to use. There is so much to remember it is a lot to train an employee on. Review Source Response from FareHarbor Holdings March 19, 2018 Thanks for the review, Alana! We really appreciate your feedback! We know there's a lot to remember when it comes to FareHarbor, but we're always here to help! Never hesitate to reach out. RF Rui F. Paragliding Pilot Sports Used the software for: 2+ years ### "Excelet booking support " March 21, 2023 5.0 Pros Booking calendary and payment system, trustable Cons So far so good, probably when i have to make some changes but i ask for th team support. Review Source VT Valerio T. Owner Internet Used the software for: 6-12 months ### "Great Software" October 2, 2019 4.0 Great, can't complain really Pros Customer service is great - Very easy to use Cons The image loaded on the plugin which is heavier than any other picture we have on the website, the fact that from mobile people actually leave the website to book, and there is no option to send the same text to all bookings at the same time. Switched from [TrekkSoft](https://www.capterra.com/p/126665/Tour-Activity-Booking-System/) it was not good, especially customer service was awful Review Source Response from FareHarbor Holdings October 10, 2019 Hi Valerio - Thank you for sharing your review and experience with FareHarbor! It is amazing to hear that you find the software and our amazing Support Team easy to work with. Thanks! PT Peterson T. Captain / Ownerq Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Attentive, Professional, and Supremely Competent" March 21, 2023 5.0 My old system was a "square peg in a round hole". The FareHarbor system feels tailor-made for my business. Just exactly what I needed! Pros It is a system that is a great fit for my small charter / tour operation. Cons For some of the functions there are a lot of critical steps that can trip me up sometimes. Reason for choosing FareHarbor FareHarbor had MUCH better support! Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) My old system was a "square peg in a round hole". Review Source WL William L. VP Consumer Services Used the software for: 1-2 years ### "Great Service" September 16, 2016 5.0 Our clients like FareHarbor as much as we do. From day one FareHarbor has been helpful in setting up and helping us maintain the service. I'm always surprised and delighted when their customer support is proactive and contact us to offer advice. FareHarbor has helped our business look and be more professional. Pros The client experience is an easy to use service that integrates seamlessly into our website. Customer service is not needed often but is the best of any company our business has ever dealt with. They are responsive, knowledgeable and available 24/7. Cons If anything, there are a couple of features we look forward to them rolling out, including more customizations of reports. Review Source Response from FareHarbor Holdings April 3, 2017 Hey William, Thanks for leaving this review! We hope you're loving the new reports and all the customization that comes along with it. Thanks again! - Becca AB Addie B. Program Director Non-Profit Organization Management Used the software for: 1-2 years ### "Solid Reservation System" May 25, 2021 5.0 Great experience overall. Continued customer support. Super easy to use and train employees to use. Pros FH account set up managers were very thorough in getting our organization set up. They asked all the right questions and were on point throughout the entire process. Our revenue significantly increased with the implementation of this system. Cons There's not much we did not like about this software, just had to be creative a few times when trying to sell merch. Review Source Response from FareHarbor Holdings June 16, 2021 Hi Addie, Thank you for taking the time to submit your feedback :) We're so happy to hear your experience with FareHarbor has been going so well! TH Tony H. Owner Hospitality Used the software for: 1-2 years ### "First class service!" October 11, 2017 5.0 We found that the software allowed us to have a much higher level of customer service. Pros We found that the software was very easy to set up and once going was very intuitive on the backend. Our customers seem to also like using it. Fareharbor allows us to have a much higher level of customer service. Cons Honestly, I cant think of many things that we like least. The only problem we have encountered is that we use large format tickets and originally the software didn't accommodate our ticket stock but since then they have made changes to accommodate custom tickets. Review Source Response from FareHarbor Holdings December 4, 2017 Thanks for the awesome review, Tony! We appreciate your feedback and absolutely love hearing that your business is seeing tangible results. Woohoo! If there's anything we can help you with in the future, please don't hesitate to reach out. Thanks again! MATTHIEU F. Founder Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Powerful and friendly" October 8, 2019 5.0 So far so good, happy to use it and great team behind, helping us to improve our business online. Pros its connectivity, various options helps feedbacks, friendly user Cons Not a master Jedi yet! but it might be hard to configurate it at your image, since many options are offered. Switched from [Bookeo](https://www.capterra.com/p/117299/Bookeo/) Better connected, friendlier and better end user experience Review Source Response from FareHarbor Holdings November 7, 2019 Hi Matthieu - thank you for taking the time to give FareHarbor such a great review! We'll get you to master Jedi status in no time. We are always here to help, and never hesitate to reach out! Thanks again. LWF Laura Winter F. President/Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Fareharbor has been an excellent company to work with. From functionality, to support, to value." May 3, 2017 4.0 Pros Support from Fareharbor to help improve your business success. From SEO optimization, to software functionality, to web design to promote optimized sales conversion. They really invest a stake in your success, because our success is also their success. Cons The company is growing very rapidly with a new and young staff. This has lead to some human error . It could use a better system for logging enhancement requests that could help streamline and eliminate some work-arounds Review Source Response from FareHarbor Holdings May 3, 2017 Thank you for the awesome review! We're very happy to hear that our software and services have helped Experience! The Finger Lakes grow. That's always our goal. We appreciate your feedback as well - we're always looking to improve. If you ever need anything, please don't hesitate to reach out. Thanks again. - Becca EH Elizabeth H. Rservations Clerk Leisure, Travel & Tourism Used the software for: 1-2 years ### "Easy to Use" November 11, 2019 4.0 FareHarbor has been a godsend when it comes to the tourism industry! Pros I like that there is a video for everything, whether it be to help better understand how to create a time slot or manage settings. Cons Sometimes it seems as though you follow all the directions and it still gives you trouble submitting a time slot. Review Source Response from FareHarbor Holdings November 14, 2019 Hi Elizabeth - thank you so much for your positive review! We are always aiming to make FareHarbor the best user experience possible, so your feedback will definitely be passed along to the team. Don't hesitate to reach out for assistance with time slots or any other feature you may be having trouble with. Thanks again! KY Keith Y. Owner Used the software for: 1-2 years ### "Looked at many reservation systems and this is by far the best that I've seen" June 22, 2016 5.0 I started working with Fare Harbor over a year ago. The software is simply fantastic. Detailed and diverse reporting options, ( invaluable), reasonable fess, daily manifest to my phone, quick accurate payments and refunds, nice re-booking options, easy reservation lookup and history, great customer support when you have a problem ( not many of those), nice ( automatic) follow up options for my guests to leave reviews and ease to use. Pros The software allows me to focus much more on the constantly changing front end of the business and trust that the back end is in great hands. They are always improving the software and adjusting to change . Cons I have yet to have anything come up that was not taken care of in less than 10 minutes. Honestly they are on top of their game and everybody I've spoken with is nice... ( big thing for me) Review Source CH Charlie H. Owner Recreational Facilities and Services Used the software for: 6-12 months ### "Excellent software - super support" October 4, 2019 5.0 I was looking for a more functional booking system. Fareharbor offered support all the way. They set the entire process up and tailored it to my needs. I had excellent online training and continued 24hr support after that. The staff are very friendly, helpful, knowledgable and patient. Pros The company did all the set up so it was customer-friendly and Admin easy Cons it can be intimidating to start with a whole new software system Reason for choosing FareHarbor They did all the work and made my life easier. They provided solutions to all the issues I wanted to be solved. Review Source Response from FareHarbor Holdings November 8, 2019 Hi Charlie - Thanks for sharing this review! We are happy to know your transition to FareHarbor has been smooth and your positive feedback about our amazing Support Team. We look forward to growing this partnership! JH Julie H. Retreat Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Great customer service" September 29, 2022 5.0 Pros They are easy to get in touch with and will help you learn and or complete the task for you Cons It’s expensive for the client-6%. This goes on top of our price and taxes. Review Source PC Pete C. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "The staff has been fantastic and the system has revolutionized how we operate. " May 10, 2017 5.0 My guides can check their schedules. I can take the system with me and check up on availability. The ease of making a reservation by the customers is great and if I have questions I just call and the staff is extremely helpful. Pros The custom, automatic email confirmations, reminders and follow ups are great. We love that we can take the system wherever our phones are and it gives us a tremendous amount of flexibility. Cons It's not that I like it least, but I would like to be able to schedule guides for days off in the calendar. I have a work around but if I can add crew to a day I'd like to be able to block crew off for a day as well. I'd also like to be able to sort my pickups on the manifest in the order they get picked up Review Source Response from FareHarbor Holdings May 18, 2017 Thanks for the wonderful review! We really appreciate the feedback as we're always looking for ways to improve. Glad to hear you're enjoying the flexibility and mobility of the software! If there's ever anything we can help with, please don't hesitate to reach out. ZD Zuzu D. Operations Manager Food Production Used the software for: 1-2 years ### "Absolutely amazing experience" October 7, 2019 5.0 I have only positive experience with fare harbor. If I would have any problems the lovely Fare Harbor team would be available any time of the day to help in seconds. Pros Very easy to use, quick and clear. Easy to open from a mobile app too and our customers seemed to like it too. Cons Nothing! It is perfect as it is and I really don't have any negative to say about it. Review Source Response from FareHarbor Holdings November 7, 2019 Hi Zuzu - thank you for sharing your positive experience! It is so great to hear that FareHarbor not only works for you and COCO Chocolatier but for all of your customers as well! Cheers to all future successes! LS Lori S. Owner/Instructor Leisure, Travel & Tourism Used the software for: 6-12 months ### "Fareharbor has been a big help to our business." February 9, 2019 5.0 We used to schedule all our rides over the phone, but with FareHarbor we are able to direct our clients to buy their rides at their convenience. We are very happy with FareHarbor! Pros We like FareHarbor because it has made the process of scheduling trail rides and lessons at our farm much easier. Lots of clients that schedule their rides through FareHarbor comment on how easy it is to follow. It is also easy to customize and add to the items as we need to. FareHarbor's customer support is always willing to help and it's easy to understand their instructions. Cons It took us a little while to learn how to use it but I have no complaints. Review Source Response from FareHarbor Holdings February 12, 2019 Hi Lori - Your feedback is much appreciated! We're so glad to hear you are able to get your clients saddled up and on the trail quicker since joining forces with FareHarbor! We're equally as excited to share in your success, and look forward to all exciting things to come! As you know, if you ever run into any questions our support team is always available. Mahalo! CP Catie P. Owner Used the software for: 6-12 months ### "Revilutionized our compnay" May 18, 2017 5.0 Pros This has been a life saver for our small rafting business. It does almost everything!! The support staff was great in helping set this up for us and I helped build it which was a great way to learn the system. This res system has truly made our lives easier and has unified our company. Can not thank them enough. Our guides and reservationists LOVE it. I do almost everything in my iPhone and it is very comparatively with the small screen. Fareharbor is wonderful and I recommend them to everyone. Cons There is little I do not like. I wish there were additions to the system like being able to send invoices with in the system and a way to track employees and all there certifications and renewal dates. Review Source Response from FareHarbor Holdings July 27, 2017 Catie, Thanks so much for the wonderful review. We really appreciate your feedback! It's so awesome to hear that you and your staff are loving the system. Makes our day! Thanks again. - Becca Talk to a Capterra advisor for free and get results within 15 minutes.