# Page 18 | FareHarbor Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is FareHarbor the right Tour Operator solution for you? Explore 1124 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135106/FareHarbor/reviews --- FareHarbor 4.7 (1124) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 18 - Reviews of FareHarbor ## Showing most helpful reviews Showing 426-450 of 1124 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GG Graham G. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "FareHarbour delivers" October 12, 2019 5.0 So far so good. Pros FareHarbour is a relatively easy to use booking platform. It's reliable and it works. Support is excellent. Cons It can be a bit complicated to navigate when seeking functions away from the basic diary - but there is a lot useful on it. Review Source Response from FareHarbor Holdings November 6, 2019 Hi Graham - thank you for your review of FareHarbor! We appreciate all feedback and will be passing along your comments to the team. Should you ever need support to navigate the Dashboard, never hesitate to reach out for additional training. Thank you again! Shane W. Proprietor - General Manager Used the software for: ### "make your small business better" March 1, 2016 5.0 Hi, as Owner Operator of my business I wear many hats and oversee all aspects. Not having enough time was a constant struggle. With Fare Harbor I am able to streamline all reservations, confirmations, scheduling, collecting payment, keeping employees informed, forecasting, detailed reports and many many more. The amount saved to focus on operations has only improved my business. Also, my business has a better "first look" to potential customers with the easy and straight forward online reservations. I recommend joining the fare harbor team. Review Source Response from FareHarbor Holdings May 20, 2016 Hi Shane- Thanks for taking the time to leave us a review! We're glad using FareHarbor has freed up some time for you to focus on improving your business. Never hesitate to reach out if you need anything! -Gabby AK Abigail K. Accounting and Marketing Manager Used the software for: ### "Great Support and Customizable to our Company" September 21, 2016 5.0 Zach, President of Fareharbor and David, Account Manager for Hawaii are super awesome! Initially before we started using fareharbor in 2013, they had asked us what features we are interested in a booking/reservation system. They worked with us to accommodate our daily booking needs. They also manage and promote our website to encourage more sales and more income for us. Pros \- Affordable - Great Customer Support - Easy to Use - Integrates with our daily operations and Affiliates smoothly - Credit Card transactions go straight to our Account - Easy Invoicing so Affiliates can pay us quicker Cons These guys are so helpful that every con I have come up with over the last year has been resolved. Review Source Response from FareHarbor Holdings April 3, 2017 We love this review (and everyone over there at Hans Hedemann)! We are incredibly thankful for your support. It's been an awesome journey working with you guys. Thanks for sticking with us! Hope all is well. - Becca JS Jeff S. IT manager Retail Used the software for: 2+ years ### "FareHarbor Review" February 6, 2019 5.0 Pros FareHarbor has allowed us to create a web facing environment for equipment rentals and event sign-ups for our customers. Their on-boarding process made it easy to get our offerings on line and has increased our sales and customer satisfaction. FareHarbor tech support is top-notch. Cons This is a feature rich offering which in some cases makes the process of creating new offerings confusing when you do not do it on a daily basis. But, they have addressed this by allowing you to send in creation and change requests which are handled relatively quickly. Review Source Response from FareHarbor Holdings February 21, 2019 Hey Jeff - Thank you so much for this great review! We always love hearing from our long time partners and learning about their success!! As you know, we are here for you anytime so please don¿t hesitate to reach out with any questions or recommendations to make your use of the dashboard easier. Thanks again for spreading the word about FareHarbor! SC Steve C. Owner Recreational Facilities and Services Used the software for: Less than 6 months ### "The customer service is beyond anything I expected." November 1, 2019 5.0 Fareharbor seems to be more designed for longer tours and events. We operate a laser tag facility that runs public events every 25 minutes. The team went through and optimized their system to work with us. Rather than most companies that would ask us to rearrange how we do business to match their system. We used to operate with Bookeo, which was a good system but couldn't give us what we needed for customers to book multiple sessions with customized prices. Fareharbor went above and beyond to make their system work for us. Pros The versatility,customization and customer service. Cons No issues so far. System works well for what we need. Review Source Response from FareHarbor Holdings November 4, 2019 Hi Steve - thank you for taking the time to leave such a positive review. We understand that every business need is different, so keeping our services as versatile as you is something we pride ourselves on. Please don't hesitate to reach out if there is ever anything you need. Thanks again! KS Kyle S. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Pleasure to work with." November 21, 2016 5.0 We have been using Fareharbor for almost a year now and have tried other companies prior. Can not say enough good things about all the help that has been given to us. All interactions have been great. It's nice to be able to directly contact the different members of their team while building your platform and when any questions arise. The Fareharbor Team can't be beat. Pros The support is unmatched. Cuts correspondence to customers way down. Cons No complaints here. Review Source Response from FareHarbor Holdings November 30, 2016 Hey Kyle, Thanks for the awesome review! Our focus is always on giving that personal touch to the software, and we're happy our team has been friendly and responsive with you. Never hesitate to reach out with any questions. Our team is always on call. Thanks again for taking the time to leave a review. - Becca TS Tommaso S. Guide Leisure, Travel & Tourism Used the software for: 6-12 months ### "Great performance" October 9, 2019 5.0 Pros It does everything we need and it's easy to use Cons We really didn't have any problem using it Switched from [TrekkSoft](https://www.capterra.com/p/126665/Tour-Activity-Booking-System/) We needed more Review Source Response from FareHarbor Holdings November 7, 2019 Hi Tommaso - thank you for your positive review of FareHarbor. We appreciate you choosing us every day and look forward to the successes we'll accomplish together in the future! ED Elis D. Assistant International Trade and Development Used the software for: Less than 6 months ### "Logiciel de réservation " October 28, 2023 4.0 Pros Le tableau de bord est très efficace et accessible aux clients Cons Honoraires très élevé. Je n'aime pas les frais Review Source Response from FareHarbor Holdings November 10, 2023 Hello Elis, we appreciate hearing your feedback. JO John O. Principal Computer Software Used the software for: Less than 6 months ### "A Great Find!" September 15, 2020 5.0 Pros The highly flexible platform that can be used for a variety of rental management purposes - from one hour asset rentals to multi-day premises rentals. The user interface is pretty intuitive, virtually everything is customizable, and the business model really makes sense for SMBs who need to manage rentals of any type. Finally, the customer focus and highly responsive account managers and support personnel make this a no-brainer for me to recommend to clients in my business & technology consultancy. Cons Frankly, nothing. If really, really pressed, I would say that the inherent flexibility of the product can make some uses, seem a little "odd" to fit the product into their platform. But nothing that stood out. Reason for choosing FareHarbor A combination of their business model, the flexibility of the product, and the client support focus. Review Source Response from FareHarbor Holdings September 21, 2020 Hi John - Thanks for writing this review, welcome to the FareHarbor family! We are happy to hear you had a smooth transition and that you're already taking advantage of our software's robust features and functionality. As you mentioned, our teams are always available to assist you, so please do not hesitate to reach out as you continue to get familiar with your Dashboard. We look forward to growing this partnership! JK John K. Owner Used the software for: 6-12 months ### "Great service!" May 18, 2017 4.0 Pros Very responsive to questions. Helpful with implementing changes and proactive with looking for ways to increase conversions. Cons Cost is billed to the customer at a pretty high percentage of sale price. I wish there was a way to pay Fareharbor directly. Relatively steep learning curve; the support is helpful, but they often just do whatever I need done for me instead of teaching me how to do it. There are some tasks that seem to take way too many clicks and screens. Review Source Response from FareHarbor Holdings July 27, 2017 John, Thanks for taking the time to leave us a review and some valuable feedback. We really appreciate it! Never hesitate to reach out if you have any questions. We'll take it step-by-step! SW Shaun W. Proprietor Used the software for: ### "Epic customer friendly solution for booking and scheduling coaching or lessons online. " July 1, 2015 5.0 For us it's all about the customer experience and does it work - FareHarbor's solution for online booking is simple to use and very intuitive for the customer, it just plain works. It functions with responsive mobile friendly websites and links to Facebook as well. Further more from from the customer experience it doesn't crash, it's not buggy and it makes it easy to pay with secure level confidence. As far as the back end - we give FareHabor mega kudos for developing a robust interface that has all the bells and whistles that allows for easy expansion and the ability to be agile enough to make day of modifications on the fly. One word about the support - Epic! Our experience with the FareHarbor tech and support team is what makes us huge fans, they are responsive in real-time with a friendly, informative reactive staff. They operate with a sense of urgency, of education and patience. From the user side we believe that this is the strength of FareHarbor's brand. We strongly recommend FareHarbor and are greatly satisfied with the product, the brand, our experience with the staff and our growing bank account. Review Source Response from FareHarbor Holdings September 17, 2015 Hey Shaun, Wow- thank you for the stellar review! We're so glad to hear that you have as much confidence in FareHarbor as we do. If you ever need us we're always here for you! You can reach us 24/7 at 808-495-0244 or shoot us an email at support@fareharbor.com. We look forward to working with Bigfoot Surf School for many seasons to come! Thank you! Lauren DH Daniel H. Owner/Operator Leisure, Travel & Tourism Used the software for: Less than 6 months ### "FareHarbor, my partner in business!" June 29, 2016 5.0 After extensive research, we decided to try FareHarbor. The software is customized to my business, super easy for customers to book, our somewhat technically challenged staff was able to use it with ease, and has saved me hours of playing phone tag trying to book customers. The FareHarbor staff is INCREDIBLE! We had a few afterthoughts, and were able to make some changes with one or two phone calls. We have office staff, a bus driver, upriver people and downriver people. All of our staff can now see from our phones or tablets when customers check in, what time they get in the river, time they get out, and charge for lost or damaged equipment with a few clicks. I feel like I have a partner with FareHarbor! Pros NOT SPENDING HOURS ON THE PHONE! EASE of use for the customer and our staff. All staff can see the schedule with to the minute changes. Increased sales. FareHarbor support has the BEST support team I have ever dealt with. Cons I honestly can't think of one bad thing. Before writing this review, I requested a small change to accommodate child pricing. Alex is already working on it 33 minutes after emailing him! Review Source Gregory M. owner Used the software for: 1-2 years ### "Reliable and time saving" June 24, 2016 4.0 I operate a small tour company in NYC. This software efficiently handles bookings, payments and refunds without my worrying about these matters. Pros \-email reminders of upcoming tours -easy to use calendar function -VERY knowledgeable customer support representative Review Source PA Phillip A. Owner Used the software for: 2+ years ### "It's been a great experience. When I need help, response is fast and effective. " October 6, 2017 5.0 Pros Easy for my customers and for my year end accounting. The descriptions and presentation of my tour offerings is also very professional and probably helps sell the product. Cons Not ideal for my kind of business. I offer a variety of tours, durations, and start times. If I have to block out dates or parts of dates, it can get tedious. But it works well enough to keep me in. And I'm not a big volume business so I appreciate FareHarbor putting up with me. Review Source Response from FareHarbor Holdings October 11, 2017 Thanks for the review, Phillip! We appreciate the feedback. But don't for a second think we are just putting up with you - we love our partnership! Call us anytime you want assistance with blocking out dates or times. We're always happy to help. Thanks again. KH Kim H. Owner Hospitality Used the software for: 1-2 years ### "Overall, I'm very happy with FareHarbor." October 5, 2017 5.0 Customers can book a tour anytime of the day or night without speaking to me. I enjoy speaking with customers, but many like the convenience of booking at 2 am! Pros The best feature is that our customers can see our availability and pricing before, or instead, of calling. Cons I still have to watch our bookings very closely. There is still chances of double-booking between the software and call-in bookings. Review Source Response from FareHarbor Holdings October 10, 2017 Thanks for the great review, Kim! We love hearing your feedback. Never hesitate to reach out if there's anything we can help with. KK Kenny K. Captain/ Owner Fishery Used the software for: 1-2 years ### "Fareharbor: Best in the business !" January 26, 2019 5.0 Fareharbor is the standard for the industry. Their customer relations is the best. Anytime I need help, their response is immediate and professional. Pros Esay to use and if I have any questions, Fareharbor is there to address them Cons In the beginning it was cumbersome, after using it for a while it became 2nd nature Review Source Response from FareHarbor Holdings February 7, 2019 Hi Kenny! Thanks so much for your review! Its because of the open communication and feedback from businesses like you that allow us to be so successful! Please be sure to reach out if you ever have questions! We are just one phone call away GK Gabor K. Owner Aviation & Aerospace Used the software for: 1-2 years ### "A pro thing" October 5, 2019 5.0 A pro sales / engineer / support team, good business model, quick and pro solutions. Pros The support. Cons Hidden costs for customers. Review Source Response from FareHarbor Holdings November 8, 2019 Hi Gabor - Thank you for your review and for choosing FareHarbor! We appreciate you taking the time to give some feedback. Cheers to all future sucesses! jY jeff Y. Sales Mgr Used the software for: 1-2 years ### "Precise and easy on both mobile and desktop" January 10, 2018 5.0 Pros Very clean to view on any devise. Mobile is clean and can use that if not desktop / laptop available Cons If i had to look hard to find a con i would say it would be the resources area. Needs a lil easier way to eliminate inventory in the same frame as our bookings Review Source Response from FareHarbor Holdings January 23, 2018 Thanks for the great review, Jeff! We appreciate the feedback regarding resources, and are happy to hear that FareHarbor's been easy to use on both mobile and desktop. If there's ever anything more we can help with, don't hesitate to reach out. Thanks again. KS Kelly S. Owner Used the software for: ### "Great Customer Service, Ever Improving Software" June 1, 2016 5.0 Yes, FareHarbor asked me to write this review. When I read the title of their email request, "Quick FareHarbor Favor", I honestly thought that they were writing to kindly ask me to only send their customer service one email per day or to ask that I try to get my ideas together in a more cohesive request before emailing. I was relieved that they were merely asking me to write my experience here, which I am very happy to do! My family and I own an adventure park in Idaho. We sell park tickets, rent mountain bikes and river tubes in the summer and book sessions for snow tubing in the winter. Here's how it works: I come up with an idea and, POOF!, they come up with, and implement, solutions! I have figured out enough to do some things on the back end of the software and they let me run with it, even clean up the messes I sometimes make. They are all software and code (?) geniuses with great personalities. I have reviewed and tried a couple of other reservation programs and they were unimaginably more expensive than FareHarbor, had less functionality, and didn't feel like they had the personal touch. I know they are constantly improving FareHarbor and tweaking a few little things to make it even better. I recommend talking to them before buying a tablet for running credit cards at a remote location because not all tablets work with the software. Also, check out their online waiver integration that's a huge time and paper saver! FareHarbor is just about perfect! Review Source Shane B. Food & Beverages Used the software for: Less than 6 months ### "Easy. Simple. Efficient. Consistent. 5 star customber service." October 28, 2015 5.0 I had tried multiple different software platforms before using Fareharbor. It was a joke how many different problems that I encountered for my business. I am so happy that Fareharbor was created. Their customer service is SO FAST and EFFICIENT (it is actually pretty amazing). 100% recommend any company that offers tours/reservations to use them. Pros Easy. Simple. Efficient. The biggest PRO is their customer service. It is incredible Cons There is no reason to have a, "20 character minimum" for this section. There are no Cons. Review Source Response from FareHarbor Holdings November 21, 2015 Hi Shane, Thank you for the awesome review! We appreciate the positive feedback and are happy to hear you find FareHarbor so user friendly. We are so lucky to get to work with Crystal Creek Distillery and look forward to working with you for years to come. Give us a call anytime you have questions, we're here 24/7 at 808-495-0244! You can also email us at support@fareharbor.com. Thanks again! Molly JZ Jonathan Z. Maritime Used the software for: 1-2 years ### "Fareharbor is AWESOME!!!!" November 18, 2015 5.0 We are a scuba diving tour operator in Hawaii and have been using Fareharbor for over a year now. The ease of use and accessibility of this system is wonderful. From the very beginning the team at Fareharbor has met and exceeded all of our expectations, even tailoring the software to our very specific needs. Fareharbor has helped us to grow our business through both the internal scheduling of a multi vessel tour operation as well as promoting the business with other users and the general public. Five stars all way. Highly recommended. Review Source Response from FareHarbor Holdings December 10, 2015 Hey Jonathan, Thanks for the great recommendation! It's really cool that the software has helped grow the backend of your business, as well as the customer facing side. We hope to keep exceeding all of your expectations, and are so glad to be working with you! Thanks, Lauren JW Jamie W. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Fare Harbor ROCKS!!" January 3, 2017 5.0 FareHarbor's reservation platform is terrific and the customer service has been first class. I would recommend them to anyone and have: two tour organizations I'm associated with have recently switched to FareHarbor and both have reported being 100% satisfied. I wish I had found them sooner. ~Jamie Weatherford Rock Candy Tours Pros Easy to use and fantastic customer service Review Source Response from FareHarbor Holdings April 3, 2017 This is amazing! We really appreciate you taking the time to leave us some feedback AND pass on the good word to other organizations. We're stoked to be working with you. Thanks again. - Becca DO Dustin O. Owner Hospitality Used the software for: 6-12 months ### "Best booking software company ever" August 26, 2016 5.0 I couldn't be more happy with the services we get from Fareharbor. They are always friendly and helpful. They always reply quickly. The software is super easy to use and if it's not they do the work for you. Pros It's very user friendly and has a lot of features. The price is amazing. It looks very neat and tidy to customers. It looks very professional. It's simple to understand. Checking my bookings is a 5 second process. Cons Can't think of any cons. The only one I guess is that changing a product on the calender isnt super easy but once you figure it out its never really hard again. Review Source Response from FareHarbor Holdings August 26, 2016 Thanks Dustin for the glowing review! We're happy to help whenever you need it. -Gabby DP Drew P. Tour & Retail Manager Wine and Spirits Used the software for: 6-12 months ### "I needed some assistance with schedule edits, and their customer service immediately took care of it" October 3, 2017 5.0 Forecasting our daily tours and communicating to guests visiting our distillery. Pros The ease of operation on a day-to-day basis. Efficient system for taking reservations and assiting with scheduling. Cons I struggled with some of the larger scheduling edits. Some additions and retractions were carried over by my previous manager (not Fareharbor's manager), and I had trouble solving the issue. Customer Service immediately solved my problem though. Review Source Response from FareHarbor Holdings October 10, 2017 Thanks for the great review, Drew! We're very happy to hear everything's been running smoothly for you and that the support team has been helpful in handling any questions. If there's ever anything else we can assist with, let us know. DD Dennis D. CFO Leisure, Travel & Tourism Used the software for: 1-2 years ### "Average at best" March 9, 2024 3.0 Pros The add-on integrations were really good. Cons The overall user interface just did not seem to live up to what other products on the market can offer. Also customer service took a lot longer to respond then some other booking softwares. Review Source Response from FareHarbor Holdings July 23, 2024 Thank you for taking the time to share your feedback! Talk to a Capterra advisor for free and get results within 15 minutes.