# Page 21 | FareHarbor Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 21 - Is FareHarbor the right Tour Operator solution for you? Explore 1127 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135106/FareHarbor/reviews --- FareHarbor 4.7 (1127) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 21 - Reviews of FareHarbor ## Showing most helpful reviews Showing 501-525 of 1127 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CA Carolyn A. Tour Coordinator Used the software for: ### "Review from Experience! The Finger Lakes" October 30, 2015 5.0 We switched from another booking agent to FareHabor in the middle of our season in July and the transition was essentially seamless. There were some bumps here and there but otherwise we didn't have any problems. I would say the pros are the easiness of using the system and how quickly it was to learn how to use it. I love how easy it is to open up tours on any given day and that once we learned how to create items, it's been easy to create them. It's also great that with only a few clicks we can close a certain number of tours. Here are some cons: It would be nice to be able to easily change the pick up times and locations by tour date, rather than having to create an entire new custom field group. Also, when printing booking receipts it would be nice to be able to choose whether or not to show booking notes so things can be easily explained to the person who does our finances. Right now if someone uses a gift certificate or cancels a reservation and they receive refund we have to manually write it. It would nice if any internal notes (gift certificate number, why they were refunded) could be listed. Review Source Response from FareHarbor Holdings December 9, 2015 Hi Carolyn, Thank you so much for taking the time to review us! We're so glad to hear that the ease of use has helped you learn the software quickly. I will follow up via email to address some of your other questions. Thanks! Lauren SK Sadie K. Hospitality Used the software for: 1-2 years ### "USER FRIENDLY + AMAZING CUSTOMER SERVICE" July 6, 2016 5.0 We've never had to contact customer service for complaints. We've only contacted FareHarbor staff to request additions to our booking details and when we needed staff training information. The customer service agents are very helpful and informative. The turn around time for requests are quick (usually within 48 hours depending on the request). Thank you to the FareHarbor team for exceptional service! Pros User friendly. Easy to train new employees. Review Source Rick A. Used the software for: 1-2 years ### "They get it!" April 14, 2016 5.0 Fareharbor, has done their homework and they understand the booking process. If I have an issue or need a different way of doing something, they will figure it out and make it work for me! I love the system! Review Source AH Amanda H. Owner Hospitality Used the software for: 1-2 years ### "Awesome Booking Company!" June 22, 2016 5.0 We love FareHarbor! We ended up choosing them last minute and we are so happy we did! I can not imagine there being a better company to use for booking! We love that they are also are the credit card processor! Their software is very simple to use and whenever we have any questions they are ALWAYS there to help! Pros How easy it is to use and how you can customize anything! Cons I don't think there is anything about it we don't like Review Source Nick J. Founder and Chief Operations Officer Used the software for: Less than 6 months ### "These guys are just amazing" October 22, 2017 5.0 Pros The most that I like about this software is the people that are working there. They're ready to help you with anything! Review Source Response from FareHarbor Holdings December 5, 2017 Thanks for the awesome review, Nick! It makes us glow with happiness to hear you enjoy working with our team as much as we enjoy yours. Never hesitate to reach out if there's anything we can help with! TT Troy T. Owner Used the software for: Less than 6 months ### "Best Service we have Discovered -- Nothing Else is Close!" April 21, 2017 5.0 We have tried other booking systems for our three tours but have never been as satisfied as we have been with the simplicity and quality of FareHarbor. It's easy to use for us, our staff, and our customers and we saw an immediate jump in business after we switched over from the company we used before. I have highly recommended FareHarbor to friends who are also in the tourism business and promise that if you try them out, you won't be sorry! Pros Easy to use (once you get the hang out it), easy to explain to customers, works well for our guides, great customer support. Cons Took a little getting used to, but it was worth it. My only complaint is the multi-step system needed to check in customers with the app. This could be streamlined Review Source Response from FareHarbor Holdings April 21, 2017 Thanks for the awesome review! We really appreciate your feedback. We're very happy to hear you're pleased with the product and service, and extremely grateful for you sharing your experience with others. Never hesitate to call us if you need anything! Thanks, Becca VR Verified Reviewer Front Desk Agent Hospitality Used the software for: 2+ years ### "Sail Away" October 23, 2021 5.0 Overall I have enjoyed using this when booking trips on fairies and boats, it makes the process simple and easy to use with a well laid out website. Pros Fare harbor makes buying tickets for sea travel simple and easy. The boxes they provide make it easy to fill out the necessary information for your tickets and contact information. They also send notifications of when an item was purchased to your email so you can confirm it was completed successfully. Cons The only issue I have with Fare harbor is that I wish they would accept Paypal payments, this would diversify the amount of payment options available to consumers. Review Source AM Alika M. Sports Used the software for: 6-12 months ### "Excellent System" October 31, 2015 5.0 5 stars across the board for the Fareharbor booking system and team. The system is very easy to use, the staff response times are excellent, the processing fees are cost effective and the company focuses on delivering a product that is scalable and fits the needs of YOUR business. We have used other booking/reservation systems in the past and they simply cannot compete with the superior product and service that Fareharbor provides. If your organization is looking for a booking/reservation system, this is the group that you should be speaking with. Review Source Response from FareHarbor Holdings December 10, 2015 Hey Alika, Wow- what an amazing review! We really appreciate you taking the time to write this, and it means a lot to have your personal recommendation. That's really cool that you have found the software not only easy to use, but also scalable and flexible. We are so lucky to be working with Keauhou Bay Adventures! Thanks! Lauren BS Bri S. Owner Used the software for: ### "Highly Recommend!" June 20, 2015 4.0 Groovin' Gears was just what our start up needed. While they are still a growing and developing company, the features their booking software offers are perfect for our Party Bike tour company. I am able to schedule tours from my personal computer or cell phone, as well as process payments or refunds, and check the status of already scheduled tours. We have been using FareHarbor for a little over 2 months and are very pleased. If there is ever a time when I can't figure something out or have a question, the Customer Service team is AMAZING! They are always there to help walk you through if you want to fix the issue yourself, or they are happy to fix the problem on their end for you. And if they say they will call you back - they do - in a timely manner!! Our overall experience has been great, and we are looking forward to seeing all of the new additions to the FareHarbor experience that are heading our way. Review Source Response from FareHarbor Holdings August 28, 2015 Hi Bri! Thank you so much for the glowing review! We're stoked to hear that you can manage your business easily from any of your devices, and that you've had all positive experiences with our Customer Experience Team. If there is anything we can ever do to improve your FareHarbor experience, please feel free to give us a call anytime at 808-495-0244 or send us an email at support@fareharbor.com. Thanks again! Lauren LV Luis V. Ceo Alternative Medicine Used the software for: 6-12 months ### "Great software " November 11, 2019 5.0 Pros Complete software , great experience, i recommend Cons More easy to use, if you want block your time or block your daytime or a day, is difficult Review Source Response from FareHarbor Holdings November 13, 2019 Hi Luis - thank you for your review of FareHarbor! We appreciate the positive feedback, and can't wait to see what the future holds. If you ever find difficulty scheduling in the Dashboard, never hesitate to reach out. BE Brian E. Owner Used the software for: 6-12 months ### "High quality, responsive expertise from a dedicated staff. " May 3, 2017 5.0 Pros Ease of contact, ability to solve questions with one call (or email), friendliness and a genuine interest in making the end user experience seamless. Cons There so nothing I dislike about this software. It is everything we could have hoped for and does every we need. Review Source Response from FareHarbor Holdings May 3, 2017 Brian, Thanks for the thoughtful review! 'Seamless' is our favorite word and we work super hard to deliver a seamless experience on both the front end and back end. We're very happy to hear that's been your experience. If you ever need anything, please don't hesitate to reach out! Thanks, Becca Michael R. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Fare Harbor is great!" October 29, 2015 4.0 Whatever shortcomings I bring to the table with figuring out tech stuff (which is not my cup of tea) are quickly and easily handled by the support team. Always friendly and super helpful. Review Source Response from FareHarbor Holdings December 10, 2015 Hey Michael, Thanks for the review! We're so lucky to get to work with FitToursNYC, and are happy to help no matter what you need. Don't forget, we're available 24/7 by phone or email. Thank you! Lauren ES Elysé S. Assistant Computer & Network Security Used the software for: Less than 6 months ### "Logiciel de réservation " October 30, 2023 5.0 Pros C'est un logiciel de réservation qui permet aux entreprises de leur différentes réservation touristique et d'excursionsIl vous permet d'économiser votre temps et votre argent Cons Il faut plus d'astuces pour certifier la clientèle Review Source Response from FareHarbor Holdings November 10, 2023 Hi Elysé, thank you for sharing your feedback with us! Quinn C. Music Used the software for: Less than 6 months ### "I've Enjoyed Using Fareharbor" October 28, 2015 5.0 This service has helped me handle my reservations in a really professional seamless way as I have gotten my company off the ground. I would definitely recommend it to others. Pros Great customer service! Cons Quite complex with a lot of functionality so it is hard to get your head around using it. Without the customer service I wouldn't have a chance. Review Source Response from FareHarbor Holdings November 24, 2015 Hi Quinn! Thank you for taking the time to review FareHarbor. We appreciate the positive feedback and are happy to hear you've had such a positive experience working with our customer support team. Please let us know if you have any questions you'd like to have clarified or if there is any process we can walk you through, and we'd be happy to do so. We can be reached 24/7 at 808-495-0244 or support@fareharbor.com. Thank you again! Molly KD Kiko D. President Used the software for: 1-2 years ### "Best Business Decision " September 14, 2016 5.0 It is the best business decision I have ever made in 26 years working with tourism! Customer service is excellent. It has improve our business a 100%!! Pros The follow up! I wake up every day checking my cel phone for the Fareharbor Manifest and all our reservations are running smooth!! Review Source Response from FareHarbor Holdings April 3, 2017 Aw yeah! We love this review, and are so grateful you took the time to leave it. Thanks! - Becca DC Donald C. CFO Used the software for: ### "A team like no other." August 26, 2015 5.0 Our business, Savannah Taste Experience, has been through no less than three ticketing companies since our inception three years ago. As it turns out, the fourth time is the charm. FareHarbor came along and blew the competition out of the water. Their prices are highly competitive, the back end is intuitive and extremely easy to use, and above all else the FareHarbor team goes over and above the call of duty to help make your business a success. The support team is there from the very beginning to handle the transition and then never leave your side providing assistance for anything from analytics/adroll/adwords assistance to scouring your site for improvements to help SEO. We at Savannah Taste Experience could not be happier with the services provided. Review Source Response from FareHarbor Holdings September 30, 2015 Hi Donald, Thank you for the kind words! We really appreciate you taking the time to write this review, and it means so much to hear that FareHarbor works for your business. We are always here if you need us! 808-495-0244 or support@fareharbor.com; our support team is available 24/7! Thanks! Lauren NS Nancy S. owner Recreational Facilities and Services Used the software for: 6-12 months ### "This is an awesome product that is very easy to use" March 9, 2018 5.0 24/7 availability to take reservations, ease of use, ability to create affiliate accounts Pros It is very easy for staff to use and even those who are not tech savvy are able to pick up using the system very quickly. There is great versatility in the kinds of products able to be created and days of availability. Review Source Response from FareHarbor Holdings March 19, 2018 Thanks for the great review, Nancy! We are of course very excited to hear that you find FareHarbor both powerful and easy-to-use. That's our goal! Never hesitate to reach out if there's anything we can help you with. Our support team is always available! CP Chuck P. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "I've used 3 other ticket processing software and Fare Harbor is definitely the best. " May 4, 2017 5.0 Pros It works. It is 100% stable. Easy reporting. Easy for my staff to use and easy for our customers to use. And, they have GREAT customer support. Cons Its the most expensive of the various ticket processing programs that we have used, but I in this particular case, you get what you pay for. Its expensive, but its worth it. Review Source Response from FareHarbor Holdings May 4, 2017 Thanks for the review Chuck! We appreciate your feedback and love seeing the word 'easy' pop up in your review. Never hesitate to reach out if you need anything - we're available 24/7! Thanks again. Becca LG Lauren G. Admin Used the software for: 6-12 months ### "Fareharbor is great! Any time I have questions or need support they are always quick to answer. " May 4, 2017 5.0 Pros It's very easy to use! Our guests like being able to book directly online. I like the fact I can check bookings any time from my tablet or phone. Cons I like how you get emails for confirmed bookings. I wish I could get text or app notifications for bookings. Review Source Response from FareHarbor Holdings May 4, 2017 Thanks Lauren for the review! We appreciate your feedback. Text and app notifications would definitely be a nice addition in creating the ultimate on-the-go business manager. If there's ever anything we can help with, please let us know! We're available 24/7. Thanks again, Becca AP Alex P. CEO Entertainment Used the software for: Less than 6 months ### "Great Product and Excellent Customer Service." July 4, 2019 5.0 Fair Harbor have been there every step of the way as I have tailored their system to fit my business. This really is a bespoke sales system and I feel like I have not ever scratched the surface of what it is capable of. Pros The back end support is outstanding and the system seems limitless in its potential to adapt to how you want it to serve your business and customers. Cons The back end is naturally complicated, i am learning how to use it but its daunting at first... However this is totally negated by the excellent back end support staff. Review Source Response from FareHarbor Holdings July 15, 2019 Aloha Alex - We are so glad to hear about the success you've had with FareHarbor so far! Our team is here for you 24/7, so never hesitate to let us know how we can help. Cheers! SP Sarah P. Owner/Operator Used the software for: ### "Best thing to come along for me and my business since I started it!" January 14, 2015 5.0 I really could not give FareHarbor as a sortware and the team of people behind it enough praise. I have been more than impressed with their professionalism and the professional element their help lends to my business. I run a small scale dog sledding operation and with the cost of our overhead, I could never afford another person to answer phones and make reservations. The folks at FareHarbor came along at the perfect moment and have saved me with all they have to offer. Not only do I have more time to stay organized with daily operations, but my business has grown and is meeting the changing needs of our fast-paced society - all because of FareHarbor's incredibly adept programming and support staff. Before it could have taken me hours to get back to people interested in booking with us. Now people can get online, book for themselves and they immediately receive a professional response from the booking program. I can then follow up with them when I have a free moment. Our future guests get reminders 24 hours prior to their trip with us and they get thank yous when they are finished, with a reminder of where they can review our business and follow us in social media. I am so pleased with the positive direction working with this fine team of people has taken our team of people and dogs! Review Source CBD Capt. Bob D. Owner/Operator Recreational Facilities and Services Used the software for: Less than 6 months ### "VERY SATISFIED!" September 21, 2016 5.0 I run a tour boat operation is a very busy tourist town. I built my business from the ground floor up with pretty primitive operations like sign up sheets in the hotel lobby and my own clipboard carried around by me. The business has become very successful and the sign up sheets were not cutting it. I was spending most of my day answering phone calls and signing people up. I switched to FareHarbor and all of that disappeared. Once I got familiar with the software, I was up and running and now everything is easily controlled and documented. I also have no problem with "No Shows" because everybody pays up front. I am very satisfied and would recommend this service to anyone with my kind of business. Pros Ease of use. Cons Nothing really. I had to learn to bring the data into my Quick Books which took a little figuring. Review Source Response from FareHarbor Holdings April 3, 2017 Yes! We love this review. So exciting to hear that 'no shows' and phone calls are no longer a problem. Thanks for taking the time to show your support, it means a lot to us! Thanks again, Becca MW Maggie W. Special Event Coordinator Wine and Spirits Used the software for: Less than 6 months ### "Fare Harbor" November 13, 2018 5.0 Pros I loved that there was was a free trial version that we could try before committing to the product. I also am grateful that there is online support and 24 hour support. Cons This isn't even really a con, but it is SO customizable that there are a lot of options and steps that you have to take to customize. It's actually a great thing that you can customize so much, it's just a lot of options! Review Source Response from FareHarbor Holdings February 7, 2019 Hi Maggie! Thanks so much for your review. We understand that with our powerful software and features, the level of customization can be a bit intimidating. As you mentioned, our online support is always available to connect. We love talking about our product so please do not hesitate to reach out! LV Lindsea V. Administrative Assistant Airlines/Aviation Used the software for: 6-12 months ### "User Friendly" October 4, 2018 5.0 Pros This software is easy to use and the customer service is friendly and helpful. Cons The user menus have a lot of steps that can be paired down. Review Source Response from FareHarbor Holdings February 7, 2019 Aloha Lindsea! Thanks so much for your review and highlighting our customer service. Our team is always available to chat so do not hesitate to reach out if you need anything! TH Theresa H. Office Manager Hospitality Used the software for: 6-12 months ### "Easy to Use and Nice Features" August 14, 2016 5.0 We have had a great experience using this system ! The support is wonderful and they answer your questions at any time. There were NO hidden fees! The system is easy to use and customizable to our needs. The training on the back system was great and easy to learn the basics to get started. I would highly recommend this system! Pros Easy to use, the training and tech support is top notch! Cons There is so much to learn, a cheat sheet would be nice. Sometimes it is hard to get the system to load on my cell phone and it's not always my phone. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.