# Page 23 | FareHarbor Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 23 - Is FareHarbor the right Reservations solution for you? Explore 1127 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135106/FareHarbor/reviews --- FareHarbor 4.7 (1127) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 23 - Reviews of FareHarbor ## Showing most helpful reviews Showing 551-575 of 1127 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KP Kelsey P. Booking Specialist Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great product" December 6, 2016 5.0 The customer support is what makes this product stand out from the rest. Excellent customer service, east set up, easy to follow, easy to use. Pros Easy to use. Review Source Response from FareHarbor Holdings April 3, 2017 Kelsey, Thanks for the sweet review! We really appreciate your support. We especially love how many times this review uses the word 'easy'. :) Thanks again. - Becca NM Nuno M. owner and manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Good sofware" October 9, 2019 5.0 Pros Overall use, a lot of features , user friendly. Cons I think could have more customization an ways to set to you Reason for choosing FareHarbor best reviews Review Source Response from FareHarbor Holdings November 6, 2019 Hi Nuno - thanks for taking the time to leave a review! We appreciate your feedback and will pass along your comments to the team. JL Jeremy L. Managing Member Used the software for: 6-12 months ### "Solid Platform" August 10, 2016 5.0 Good software. Transitioning was seamless and easier than we expected. Everything is presented well and intuitive. Pros Presentation, multiple ways to get to where you want to be in the program, ease of use. Simple and straightforward to use. Navigation from within, while remaining on our website- without redirecting. Cons None. We are hoping that the fees remain competitive for the customer side and reduce as the software become more widely used. Review Source cJ chris J. Owner Used the software for: 6-12 months ### "The customer service is fantastic" May 3, 2017 5.0 Pros The ability to reach a support person quickly no matter what time of day. Always ready to help with our account Cons Sometimes need help setting up new features but they are always quick to help. Multiple tax rates for each item would be hepful Review Source Response from FareHarbor Holdings May 3, 2017 Thanks for the review Chris! We really appreciate you taking the time to leave us some feedback. We're so happy to hear that our customer service has been helpful. Never forget we're available 24/7! Thanks again. Becca NS Nathan S. General Sales and Tour Manager Used the software for: 1-2 years ### "Great Product but even better support." May 4, 2017 5.0 Allows us to have a centralized place to hold all our tours and tour affiliates like TripAdvisor and Expedia! Pros I love the Online calendar that can be displayed directly on our home page and the completely customizable features. Pair that with the best tech support department in the business and is a no brainer. Cons System has a very steep learning curve and the different areas where the functions are, can be hard to find. Review Source Response from FareHarbor Holdings May 5, 2017 Nathan, Thanks for the awesome review! We appreciate you taking the time to leave us some feedback. We're happy to hear our support team has been taking care of your needs. Never hesitate to contact us with any questions! Thanks again. Becca DW Dee W. Director of Food and Beverage Used the software for: ### "I LOVE FAREHARBOR!!!!" July 31, 2015 5.0 I operate a tour based business on Angel Island in the bay near San Francisco and I switched to in June. My first reservation based system was Acteva then Bookeo then Zaui and now finally FareHarbor. By far this reservation system is the easiest to use front and back end and the customer interface is seamless. Honestly it leaves all the others in the dust and it will save you tons of money. All booking fees are passed onto the customer and although I was hesitant at first fearing that aspect might deter bookings but that absolutely has not happened. My bookings have increased every month since my switch over. The resolution time for any serious issue has been less than thirty minutes and even minor issues are solved almost immediately. My rep, Colton Cruse, is constantly working with me to improve the customer experience and helping me look for ways to drive revenue. Make the switch today! Review Source Response from FareHarbor Holdings September 17, 2015 Hey Dee, Thanks for writing us this outstanding review! Bookings increasing every month and ease of use is just what we were hoping you'd find working with FareHarbor. If you ever have any questions, we're here for you! Call us 24/7 at 808-495-0244 or shoot us an email at support@fareharbor.com. Thank you! Lauren MO Mimi O. Owner Entertainment Used the software for: 6-12 months ### "FareHarbor is a GAMECHANGER!" March 1, 2017 5.0 delivers on every level - from web design, superiro booking functionality to customer service! The team is knowledgeable, responsive, creative and engaged with my goals for my business. Pros The software is extremely intuitive and built for tour operators. I can't believe I spent so many years cobbling together communication to my team. Review Source Response from FareHarbor Holdings March 6, 2017 We are so happy to be working with you, Mimi! Your feedback is greatly appreciated. I hope Pi day goes off without a hitch! -Gabby PM Patrick M. Owner Used the software for: 6-12 months ### "These guys are awesome and their product works well!" June 7, 2017 5.0 Pros The support is great - they are able to create workarounds when needed, and are super responsive. The software is very flexible. Cons There aren't any workable methods for instructors to manage their availability which then would generate availability on the booking platform. Also, no summer camp style option. Please expand guys! Review Source Response from FareHarbor Holdings July 27, 2017 Patrick, Thanks for the great review! We appreciate it, and will send your feedback over to our Product team. JG Jenny G. Marketing & Operations Coordinator Used the software for: ### "Modern look and feel; Easy for our customers" May 21, 2015 5.0 Switching up reservation systems is tough, especially when all your employees are super familiar with it and it works well enough. BUT we are so happy we switched to . Our decision was rooted in what was best for our customers as far as viewing our schedule of activities and processing payments quickly and securely. The response from our customers has been great and on-boarding our employees has been seamless. My one suggestion for them is to make it easier to view cash payments v. credit payments per occasion in a given activity type. It's easy to view revenue for a given day our activity type in total, but to break it out so we can view our 1 PM Day Sail v. our 3 PM Day sail on the same day would be pretty cool. Maybe there is a work around for that I haven't come across yet, but I know the FH team is always prompt to help me out over the phone. I had a million big and small questions when we were getting set up with FH and the team over there really took their time with me, provided great follow-up and was even able to tailor our specific system to our needs. I'd recommend them over any other big reservation system out there and have a lot of fun setting it up and training our employees. Review Source SF Susana F. Marketer Maritime Used the software for: 6-12 months ### "Very important working software" October 3, 2019 5.0 Pros Costumer service. Very helpfull and very friendly. Cons Sometimes is difficul to do some adjustments alone, without contact costumer care Review Source Response from FareHarbor Holdings November 4, 2019 Hi Susana - Thanks for taking the time to write this review, we appreciate your positive feedback. Mick T. Owner/Developer Used the software for: ### "Excellent product" March 1, 2016 5.0 After using for several months now with a client, we're both very glad we made the decision. It was very simple to integrate with our site. The training was great and support has been very quick when we need it. No problems to speak of. Review Source Response from FareHarbor Holdings May 20, 2016 Hi Mick, Thank you for taking the time to review us! That's great that you haven't run into any problems with the software, but if you ever need us, don't forget we're here 24/7 at support@fareharbor.com. Thanks! Lauren TS Tracy S. customer service rep Banking Used the software for: Less than 6 months ### "My FareHarbor Review " May 12, 2021 5.0 My overall experience using has been fantastic makes my job a lot easier on a daily basis. Pros Pros of using is that it is very user friendly and makes navigation very simple especially while on the phone with customers while handling their reservations. Cons No cons that i have found yet while using . I have been using it for work for a few months now and other than it being a little slow to load no complaints here Review Source Response from FareHarbor Holdings May 18, 2021 Hi Tracy - Thanks for sharing your review of FareHarbor! It is great to hear that you are finding our software easy to use and that is has already made your day to day easier! JO Julie O. Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Excellent supportive Team" July 1, 2016 5.0 Fare Harbor Team help us to increase our sale with the friendly and easy to use booking system for our guest. They are very supportive to make changes as the business grow in this challenging market. The Support Team is very responsive to act and respond to find solutions to special needs, sometimes inmediate. Pros Friendly dashboard to complete booking. Friendly dashboard to manage daily changes in the calendar. I recommend the system but mostnof all the support team. Review Source Craig M. Program Development Used the software for: Less than 6 months ### "FareHarbor - Thumbs Up" November 13, 2015 4.0 We switched to a few months back. The price was better than the competitor we had been using, they made the switch effortless on our part, and we've had no issue this far. Pros Customer support with these guys is great. They are an email or phone call way. Cons As with any software, it can be a little hard to remember how to use the features since I'm not in it every day. Review Source Response from FareHarbor Holdings December 10, 2015 Hi Craig, This is an awesome review! Thanks for taking the time to write it, we're glad that your transition to FareHarbor was smooth. If you ever get stuck and can't remember how to do something on the backend, give us a call! Our Support team is available 24/7 :) Thanks! Lauren ES Elsie S. Event Manager Events Services Used the software for: 6-12 months ### "Supported. Easy to learn. Able to navigate for everyday tasks." May 20, 2017 5.0 Pros The ease of navigating through a few clicks. Clarity of dashboard. Instructional how- tos and videos. Cons Some things are not apparent, however, the support from customer service provides solutions and "how to" which makes the software easier to navigate. Review Source Response from FareHarbor Holdings July 27, 2017 Thanks Elsie! We appreciate you taking the time to leave us a review, and a bit of feedback on the software. Never hesitate to call into support with any questions. We're always here to help. "GM "Meatball Greg" M. Hospitality Used the software for: 6-12 months ### "Fare harbor is the way to go" November 19, 2015 4.0 I've been most pleased with this product after using it for only 6 months for my start up tour. I researched several tour company softwares and 's team sealed the deal Pros \-GREAT customer support -day of tour reports are easy to use (manifest, tourist names, et al.) -bookings are easy to understand and followup with Cons \- initial use was a little challenging, BUT I'm not very techie -the dashboard initially was hard to navigate, but the 24 hour tech support held my hand and got me through! Review Source Response from FareHarbor Holdings December 10, 2015 Hi Greg, Thanks for a great 6 months! We really appreciate you reviewing us, it's awesome that the software has been successful for your company. Thank you! Lauren JM Juan M. Owner Used the software for: ### "Grand slam! Modern, user friendly, lifesaver!" May 20, 2016 5.0 makes managing clients a breeze. It's user friendly back end allows employees run all sorts of tasks like reservations, charging credit cards, refunds, email confirmations, private notes and so much more. The front end modern look allows anyone to book on our website and most importantly know our availability and book online. This has allowed us to take reservations 24hrs and fill spaces quickly and win over our competitors. Think of Fareharbor as a system just like Expedia, Kayak and any of those but for your own business. The business model works great for us as they take a cut of the online reservations only. Our company gets to us the back end in exchange for free to manage the rest of customers reservations on one place. It's mobile friendly so I can do everything from my phone. Anytime I have questions or need to set up new services or tweak existing ones, the support team is quick to respond, creative and happy to help. If you are running a tour company, watersports school, rental center or anything where you need to manage clients and reservations digitally and publish your availability live online so people can book and make you money, you need Fareharbor, period. Review Source FT Francesco T. Founder Hospitality Used the software for: Less than 6 months ### "Clean and intuitive" October 2, 2019 5.0 Pros The software is really intuitive, both for the customer and the company. From the company side, there are so many helpful features to track down sales and build up statistics Cons From the company point of view, some customization pannels are a bit hidden and sometimes finding them requires too much time. Review Source Response from FareHarbor Holdings October 9, 2019 Francesco! Thanks so much for taking the time to share this review. We are happy to hear that transitioning to the software has been smooth and you've been able to take advantage of the many features. If you require assistance with anything in the software, feel free to reach out to our 24/7 Support Team. Thank you! Chris L. Chief Amazement Officer Used the software for: ### "Great Online Interface" March 1, 2016 5.0 works well for selling tours online. The interface and integration is simple and they are willing to help out in the back end to get you up and running. Customer Service teams are always there. If you have a tour company, you should consider Fareharbor. Review Source Response from FareHarbor Holdings May 20, 2016 Hi Chris, Thank you for the recommendation! It means a lot to us that you took the time to review us on Capterra, and we're excited that you're having success with the software. Thanks! Lauren SJ Sean J. Owner Hospitality Used the software for: 6-12 months ### "Good help for a small business. " October 7, 2019 5.0 I have not solved any problems with FH at the moment- I like that it is a platform I can go to eventually for all my needs. Pros It is easy to use and has the potential to work well with other partners also using the system Cons I do not have the time to look into all of the features. Reason for choosing FareHarbor I was looking to build a new web page, and could use the support in attracting new customers online with organic searching. Review Source Response from FareHarbor Holdings November 7, 2019 Hi Sean - thank you for leaving a review and for partnering with FareHarbor! It's great hearing that you are finding the platform to be a great fit for WOW Tours. We can't wait to see what the future brings! PH Paulette H. Owner/Tour guide Used the software for: ### "We appreciate the growth potential of our tours using your booking product" August 26, 2015 5.0 Pros in customer service speed and support, product compatibility with our business dynamic, growth concepts and marketing strategy and booking page link. The booking page link surpasses other booking sites I have seen. Cons may be in the calendar that the guests view. I need to work with it and hear comments from more guests ongoing in order to make a real analysis. Also, it would be more streamlined in building a tour that allows for a waiting list so we don't loose potential guests. Sometimes people cancel. We always attempt to expand the number of seats when there is a waiting list. Another feature I will look for is the opportunity for guests to provide a range of alternate dates they are able to tour just in case we have to cancel a day due to low booking then we are able to move them to an alternate day. Review Source Response from FareHarbor Holdings August 27, 2015 Hi Paulette! Thank you for writing us a review! We're glad to hear about the growth potential of Sierra Comstock Tours, and hope our software will continue to grow with you! I'll get in touch via email to address some of the features you would like implemented, and as always, if you ever need us we are available 24/7 at 808-495-0244 or support@fareharbor.com. Thank you! Lauren LN Lindsay N. Marketing Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Smooth implementation even with lots of customization and great support." May 3, 2017 5.0 Efficiency and a professional image. Pros Ease of use, the screens and layout is easy to navigate, easy to learn and become proficient. Customization capability. Reports. Automatic confirmation and reminder emails, tracking of employee input and customer communications. Canned messages make keeping our customers up to date on their activity easy and efficient. Cons Sometimes it loads slowly. Would like to be able to create and send customer satisfaction survey in Fare Harbor without needing a third party. Would like to be able to transfer invoice to QuickBooks. Review Source Response from FareHarbor Holdings May 3, 2017 Lindsay, Thanks for the review and the thoughtful feedback! We really appreciate it. We're happy to hear you're enjoying the software and hope you'll always reach out if there's anything you have questions on. Thanks again. Becca KY Keith Y. Owner Used the software for: ### "Fast.. Efficient..Affordable & Consumer Friendly! " September 15, 2015 5.0 reservation system for my small tour company has cut my time spent on booking details remarkably, enabling me to spend more time on other aspects of the business, which are critical, as time is a scarcity. Very reasonably priced for the services they offer and i did a lot of looking around. This product can handle any transaction I have encountered and is flexible enough to work with the changing needs of my business. Customer support is just a phone call away and is seldom needed. My daily tour reminder confirms my pickups each morning and new reservations are confirmed to the customer quickly and accurately. Follow up emails to the clients complete the circle . Accounting and reports are a snap . Changes are very easy to make and payment is in the bank within 2 days. The initial demonstration of the software is very straight forward and transparent. Do your company a favor and give these people a listening to. Review Source Response from FareHarbor Holdings October 9, 2015 Hi Keith, This is such an awesome review! Thank you for taking the time to write it up. It's fantastic to hear that the software has allowed you more time to focus on other parts of your business and that change have been easy to make. Thanks again! Lauren KH Kim H. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Nothing but excellent service!" June 10, 2016 4.0 has always been there when I needed them and they've helped me so I didn't have to do the work myself. Pros I'm able to get through things "Farely" easy :) I'm no html pro, but this software is pretty understandable to navigate. Cons Adding pictures for items only allows you to add once a day. If you didn't like how it looks, and remove it to add a different one you cannot and have to wait until the next day. Review Source TG Travis G. Director of Operations Used the software for: ### "Robust Functionality & Extremely Versatile" August 27, 2015 5.0 has worked very well for our small Adventure Park. An affordable option, the quality and ease of use of the software has far exceeded our expectations. We have used 3 reservation systems including Xola and for the price, FareHarbor blows away the competition. The only drawback is due to growth, dealing with particular questions with an account manager is difficult at times. That said, they have a 24 hour customer service line that we can call if we have anything pressing. I have used this service on more than one occasion and can say that FareHarbor is the best program we have come across and we hope to continue our partnership for years to come. This isn't a knock on other systems on the market. I am sure each has their own advantages. But after countless hours of research, trial and error, and subscribing in other years, FareHarbor has earned our business. Review Source Response from FareHarbor Holdings August 27, 2015 Hi Travis, Thanks for the feedback. We're so excited you finally found a system that works for you. And especially excited that it was us! Anytime you have a question about the system, we want to hear it. Feel free to give us a call at 808-495-0244 or shoot us an email at support@fareharbor.com. Thanks, Becca ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.