# Page 32 | FareHarbor Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 32 - Is FareHarbor the right Tour Operator solution for you? Explore 1124 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135106/FareHarbor/reviews --- FareHarbor 4.7 (1124) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 32 - Reviews of FareHarbor ## Showing most helpful reviews Showing 776-800 of 1124 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Scott S. Owner Used the software for: ### "Used Peek Pro before and this program made that one look like it was written by monkeys." September 14, 2015 5.0 Pros - Always someone answered the phone when I called no matter what time of day or night. Software is bug free and works exactly how it should. Added paperless waivers to help the environment. My guides can all use the program on their smart phones to check guests in. Payments have been flawless and on time. Hits on my website have doubled. Cons - I would give more stars if I could. Can't believe it took so long for the hotel to agree to use this software as Peek Pro was an absolute disaster. Review Source Response from FareHarbor Holdings October 7, 2015 Hi Scott, This review is amazing!! Thanks for taking the time to write this. We're so stoked to have Shaka Kayaks onboard with FareHarbor- if you need anything don't hesitate to call!! Thank you! Lauren CC Cindy C. Owner/Office Manager Used the software for: ### "Always improving their system" December 19, 2014 5.0 We are a snorkel tour business with one boat. We've been using FareHarbor for 4 months now and it's a big improvement to what we were using. Not only is it easier, and typically quicker, to enter a booking, the report options make tracking business a breeze. No more getting out my calculator! Fareharbor's customer service has also been great. They always get back to me the same day I call or send them an email making my job so much easier. They will either do something for me or take the time to tell me how I can do it myself. What more can you expect from a company? They are continually improving their system and take into consideration all the needs of their clients! Now that's exceptional!!! Review Source KW Katie W. Marketing Manager Used the software for: Less than 6 months ### "They are computer wizards and so fast and so so so so so so friendly!!!" May 8, 2017 5.0 greater company organization Pros The help team that comes with it, EASE OF USE, super user friendly, but mainly the support behind the software is incredible Review Source Response from FareHarbor Holdings May 18, 2017 Thanks for the great review! It's been a pleasure to work with your team, and we're excited to hear that you're happy with both the software and support. If you need anything in the future, please don't hesitate to reach out. Our support team is always available. BH Barbara H. Owner Used the software for: ### "The Best!" August 26, 2015 5.0 First of all, after over a year with Fareharbor I have absolutely no cons. How is that possible? I put them through the wringer too. Every week I call to ask them to do something for me - even though they taught me how to do it myself. They answer the phone Immediately and understand what I would like to have done and , voila, usually within minutes it is done and done right. Switching to FareHarbor is probably the best business decision I have ever made! Review Source Response from FareHarbor Holdings September 30, 2015 Hi Barb, Thank you for the amazing review! We have loved working with Under the Sea Hawaii, so it's totally cool to hear that FareHarbor is one of your best business decisions!! We're here 24/7 so keep those calls coming! Thanks again, Lauren BD Breanna D. Owner Used the software for: ### "It's amazing. It makes taking reservations easy no matter where you are. " August 8, 2015 5.0 I have yet to find a con to this software. Every time I ask about a feature that would be useful for my business Fareharbor makes it happen right away. It's very obvious the people who designed this software have been in the tourism industry. I do not have any negative things to say. I was a little hesitant to charge my online customers 6% but no one has even batted an eye at the extra charge. Thanks Fareharbor for simplifying my life. Review Source Response from FareHarbor Holdings September 17, 2015 Hi Breanna, Thanks so much for the kind words! Our company's founders do have plenty of first-hand experience in the tourism industry, and it's awesome that you recognize that! Call us anytime you need help- we're always here for you. Thanks again! Lauren TM Tyler M. CEO Used the software for: ### "1st Year with FareHarbor" April 20, 2016 4.0 Customer service is amazing, super fast and easy and you talk to people that live in America. FareHarbor sets everything up for you, software is customer friendly and mobile responsive and ideal for our standup paddle/ surf company. What's really nice is that it will text message your customers before class and then follow up with an email with a review link following class. My only complaint switching over from a previous program called PerfectMind is that there is no monthly recurring payment plans for our club members. Review Source Response from FareHarbor Holdings June 10, 2016 Thanks Tyler for leaving us a review! We really appreciate your feedback and will keep you updated on ways to improve the purchasing experience for your members. -Gabby SS Skip S. Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Best move I made" August 11, 2016 5.0 Very reluctant to have my customers pay extra for booking. Got no negative response in 4 months. I was also reluctant to trust their asset management as my target is moving. No Problems!! I have used other reservation systems & this one is way better thought out. Overall, I could not live without it. Pros All automatic booking/payment. Very easy to rebook or refund Cons Have to enter the customers name twice to book & pay Review Source PF Pete F. owner Recreational Facilities and Services Used the software for: 2+ years ### "FareHarbor " February 7, 2019 5.0 Pros Easy to use and teach new employees how to use the system. Cons No complaints. If I need deletions or additions, they are handled promptly. Review Source GM Genivieve M. CEO Used the software for: Less than 6 months ### "Motivated Partners" August 13, 2016 5.0 I've used a number of different reservation systems over the years but this is the best for a couple of reasons. 1. The customer support is immediate and always available. 2. I genuinely feel that the folks at Fare Harbor want me to succeed. Pros Familiarity and ease of use. I especially like that they rebuilt our website at no cost. Cons There are some simple functions that seem more challenging than necessary. Review Source JH Jennifer H. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Great customer support!" June 10, 2016 5.0 FareHarbor has been a wonderful reservation system for us. The customer service is the best I've ever had. Pros I like that guests don't know they're going to another website to book an activity. Cons Right now people have to pay separately if they book kayaks or standup paddleboards. It would be a nicer experience if they could combine reservations and only need to pay one time. Review Source CN Capt. N. Owner / President Used the software for: ### "Brought my company to the next level" July 29, 2015 5.0 After nine years conducting my own bookings I was hesitant about switching to any online service. Not only does FareHarbor allow my passengers to more easily make bookings, but it costs ME nothing. Passengers love it, shaping up to make my best season yet and I DONT HAVE TO ANSWER THE PHONE nearly as much. Review Source Response from FareHarbor Holdings September 17, 2015 Hey Capt. Nate, Thank you for taking the time to write us this great review! We love hearing that you're having your best season yet- and that FareHarbor got to be a part of it! Now that you aren't answering your phones as much, hopefully we'll be hearing from you more on the FH support line! We're always here for you (24/7!) at 808-495-0244 or support@fareharbor.com. Thanks! Lauren EB Eric B. Tour Coordinator/ Guide Used the software for: ### "Organized, Customize-able and Fully Tech Supported" April 20, 2016 5.0 Fare-Harbor has been able to create a database for our mountain bike tours. They have been able to customize the product items to suit are needs perfectly! The interface on our user end is very intuitive for us to use. We especially appreciate all the technical support. The staff seems to always be available to help us through any questions we have. They also regularly approach us on how to make their tools work better for our needs. We plan to integrate more features in the future for our bike shop as well. Review Source Response from FareHarbor Holdings June 10, 2016 Thank Eric for the feedback! We're happy to hear you have had such a positive experience with our support team. Never hesitate to reach out if you need anything! -Gabby CK Cynthia K. Owner Used the software for: ### "The Fare Harbor Connection " March 1, 2016 5.0 It was an easy choice in choosing to go with Fare Harbor and their software for reservations. We own and operate a small fishing charter business on Kauai, Ohana Fishing Charters. My husband was looking for a system that'd would be user friendly for taking reservations and to do his accounting at days end. The customer service we get from Fare Harbor is always timely and helpful as well. We always feel connected and feel that they are there for us. Review Source Response from FareHarbor Holdings May 20, 2016 Hey Cynthia, That's so cool that you are enjoying the software and that we've been accessible to you and your company! Thank you for taking the time out of your schedule to write us a review, it is much appreciated! Thanks, Lauren BM Blossom M. Manager Used the software for: ### "EXCELLENT SERVICE! I would 100% recommend Fareharbor" August 27, 2015 5.0 No cons, period! They have a prompt response time on any issue small or large. I appreciate all the time that they spend on our account alone. I can't imagine the work that goes into what they do. Thank you to all of the Fareharbor crew. Review Source Response from FareHarbor Holdings August 27, 2015 Hey Blossom, Woo! We love this review. But you're the one who deserves the thank you. Thanks for taking the time to give us some feedback and for making our job so rewarding! Thanks again, Becca DM Dorothy M. Owner Used the software for: ### "Customers love how easy it is to book." August 27, 2015 5.0 My customers tell us it is very easy to book online with us. Your customer service is outstanding. The only issue I have is NOT with you, but with our internet service. When the cruise ships are in, the service is very slow and I can't get online if I need to add payment or check my availability. I wish I could see my calendar offline. Review Source Response from FareHarbor Holdings August 27, 2015 Hi Dorothy, Thanks for the feedback! We love hearing about happy customers! We're always looking for ways to improve your experience, and will keep the idea of offline calendars in mind. Anything you need, we're here for you! Always feel free to give us a call at 808-495-0244 or shoot us an email at support@fareharbor.com. Thanks again, Becca PM Paul M. Fishing Outfitter Used the software for: Less than 6 months ### "Fareharbor makes scheduling easy" June 15, 2016 5.0 My experience thus far has been exceptional. Their system is super user friendly and there is always someone available to answer questions. Second to none customer service. Pros How versatile it is. Fareharbor seemingly has thought of everything needed for booking trips and found a way to make a well of information easy to understand and navigate through. Cons Nothing so far. Its great. Review Source JG John G. Owner Used the software for: ### "One stop shop" August 27, 2015 5.0 FareHarbor saves me 10 hours a week with its integrated accounting, customer contact, scheduling and payment management. The booking system is amazing, but that's just the start of its beauty. Their customer service is always on point and very responsive. Their dependability has encouraged my business' growth. Thanks FareHarbor! Review Source Response from FareHarbor Holdings August 27, 2015 Hi John, Thanks for the feedback! This review makes us so stoked. We absolutely love hearing that our product helps save you time and grow your business. That's a huge victory for us! If you ever run into any trouble, never hesitate to give us a call at 808-495-0244 or shoot us an email at support@fareharbor.com. Thanks again, Becca DS Dennis S. President Hospitality Used the software for: Less than 6 months ### "Lisa Moore was charming, patient, and abundantly clear -- wonderful! " April 5, 2018 5.0 Quick access to scheduling matters. Pros I can understand it, once the process is explained in a step-by-step manner. It is logical, and the access is relatively simple. Review Source Response from FareHarbor Holdings April 10, 2018 Thank you, Dennis! We appreciate you taking the time to leave us a review and will definitely pass the compliment along to Lisa! She's the best. If there's anything we can help with in the future, please don't hesitate to reach out! NO Nicole O. Used the software for: ### "We love fareharbor!! " February 13, 2017 5.0 I can't say enough great things about fareharbor and all of the fantastic people that are there to support our business and answer all of our questions!! It has made managing our company a thousand times easier and I am so glad we switched from Xola. Fareharbor has developed by far a superior booking system and is always coming up with new ways to improve things and add more features!! Review Source Response from FareHarbor Holdings March 8, 2017 Woohoo! Thanks for the awesome review, we really appreciate your feedback. We're so happy to hear that you're enjoying the software and our speed in producing new, exciting features. Never hesitate to reach out with any questions about features new or old. Thanks again! - Becca JD Jill D. Owner / Operator Hospitality Used the software for: Less than 6 months ### "great experience and i think i've tried them all" October 3, 2017 5.0 easy. user friendly on my end and looks good f/ customers' end as well. Pros lots of options (can offer 2 tours at the same time and one automatically closes when the other books), can open override, hide booking, change times, change reservations- easily. Review Source Response from FareHarbor Holdings October 10, 2017 Thanks for the great review, Jill! We appreciate the feedback. Never hesitate to reach out if there's anything we can help with. AAG Aubrey Anne G. Manager Used the software for: ### "FareHarbor is the Best!" September 19, 2015 5.0 We have loved using Fareharbor. Our company is just getting started and I looked into a lot of different online booking systems and it seemed that Fareharbor would be the easiest to use. I was right! The staff is only a phone call away and always answer any questions you have. It has made it easy to book guests even when not in the office. Use Fareharbor! Review Source Response from FareHarbor Holdings October 10, 2015 Hi Aubrey Anne, Thanks for taking the time to write us this amazing review! It's really cool that you did your homework while looking for an online booking system and landed with us at FareHarbor. We are so lucky to get to work with Fisheagle Nature Adventures, and really appreciate the recommendation. Thank you! Lauren MW Margery W. office manager Sports Used the software for: Less than 6 months ### "Fare Harbor On Line Booking system" August 25, 2016 5.0 We had to transition immediately from one on line booking system to another. Fare Harbor was wonderful in making the transition easy and successful! Pros This software is easy to navigate and takes care of the important basics in an organized way with not too many clks. Review Source Response from FareHarbor Holdings August 25, 2016 Thanks so much Margery for your review! We're glad to hear your transition to FareHarbor has exceeded expectations. -Gabby CS Carrie S. Used the software for: ### "Love Fare Harbor" October 10, 2016 4.0 We switched from another reservation system to go with Fare Harbor and have been really pleased with the switch! Even though we did it mid-season it was well worth it. The customer support is amazing and are very fast in replying and making things happen. The set-up time was also really quick and made the transition painless. Since switching it's been smooth sailing! Review Source Response from FareHarbor Holdings April 3, 2017 Hi Carrie, Thanks for the awesome review! We hope you know how much your support means to us. We love hearing that the transition went smoothly. This is always a huge concern of businesses looking to make a switch! Glad we got it right with you. Thanks again for the review! - Becca SL Sabrina L. Co-owner Used the software for: ### "Thrilled with Fareharbor" September 14, 2015 5.0 We recently switched to Fareharbor and could not be happier. It's much more user-friendly for our customers, and the backend is much more user-friendly for us to use. Making changes to our box office is SO easy! Fareharbor customer service is great, too. If you email, you get a very quick response. If you call with a question, they not only help you with an answer, they'll even send you links to a custom video for future reference. Review Source Response from FareHarbor Holdings October 2, 2015 Hi Sabrina, That's awesome that the software is easier for you and your customers to use! We really love this review; thank you for taking the time to write it. Give us a call anytime you need help- we're here 24/7! Thanks! Lauren JF Jessica F. President Consumer Services Used the software for: Less than 6 months ### "Great service!" June 22, 2016 5.0 Great customer service! above and beyond! The dashboard is user friendly and when I'm confused the team is there to help. Pros No cost to me Cons Percentage high for customer Review Source Talk to a Capterra advisor for free and get results within 15 minutes.