# Page 5 | FareHarbor Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is FareHarbor the right Tour Operator solution for you? Explore 1128 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135106/FareHarbor/reviews --- FareHarbor 4.7 (1128) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 5 - Reviews of FareHarbor ## Showing most helpful reviews Showing 101-125 of 1128 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Reef P. Recreational Facilities and Services Used the software for: 6-12 months ### "Outstanding Reservation Software" October 28, 2015 5.0 We have been using FareHarbor for almost one year now and we are very pleased with how it has improved our bookings and reservation processing. David Rex has been outstanding in his local (here in Hawaii) support and assistance from the very beginning. FareHarbor has significantly improved our cashflow and management of our customer reservations. We really like the no-fee model that FareHarbor uses for the service provider - we do not pay ANY fees to FareHarbor (other than a very reasonable credit card processing fee (1.9%) for payments). We are excited to continue to use FareHarbor and implement new capabilities and features as they are released. Pros 1\. Easy to integrate into your website 2. Very good Customer Support 3. Easy to use by customers booking your services 4. Seemless payment processing 5. Very good communication (email) to the customer; Confirmation email, reminder email, thank you email, rebooking email, cancellation email, etc... Cons 1\. Very poor Help available for the software - you need to call Customer Support. 2. Very poor Reporting capability - not flexible and not standard reporting 3. Financial posting difficult - not easy to take payments and post to your financial system with proper tax, fee, gross breakdowns Review Source Response from FareHarbor Holdings December 10, 2015 Hi Bud and Miriam, Thank you so much for taking the time to review us! We are so appreciative of your loyalty, and are glad to hear that you're happy with the improvements you've seen with money flow and customer bookings. It's awesome that you are excited about new features coming out in the future, because we are too! I will follow up via email to talk about some of the cons you mentioned, thank you! Lauren Laureine Claire N. Manager Farming Used the software for: 6-12 months ### "FareHarbor facilite la gestion de la billetterie lors de nos événements " September 15, 2023 4.0 Pros Le système de réservation de billets et la planification de l'événement par ce logiciel sont excellents Cons FareHarbor doit améliorer son système de gestion des données clients Review Source Response from FareHarbor Holdings October 6, 2023 We appreciate you taking the time to review our product — we cannot improve without hearing from our customers! nI nuno I. it Leisure, Travel & Tourism Used the software for: 2+ years ### "Paramount to our business" November 2, 2021 5.0 We are very satisfied with this software it helped grow our business. Pros It is very easy to use and have lot of features, also we have help from the fareharbor support to implement it. Cons It should have an invoicing module with portuguese tax rules. Alternatives considered [Bookeo](https://www.capterra.com/p/117299/Bookeo/)[TrekkSoft](https://www.capterra.com/p/126665/Tour-Activity-Booking-System/) Reason for choosing FareHarbor We have chosen fareharbor because of the business model and features. Review Source JT Jeffrey T. President Entertainment Used the software for: 2+ years ### "hard to find much better product or service!" March 23, 2023 4.0 Pros value for the functionality of use and integration of our business. Cons occasional back office struggles. The dashboard could be more user friendly however the support is excellent so they mitigate the issues Review Source EB Elizabeth B. Owner Recreational Facilities and Services Used the software for: Less than 6 months ### "I can's say enough about Fare Harbor" September 17, 2019 5.0 People had to call to book before and I think I lost a lot of clients because of this. Now they can just browse and buy Pros There are so many things to like about this software. 1. No out of pocket expenses. Taking a booking fee gives FH an incentive to help you make more money. At first I was leery about charging the booking fee to my clients, but no one have complained about it (or frankly even noticed). 2. Ease of use (and when it's not, customer service will do it for you)! 3. Works on phone, not an app, but with a mobile browser which work great. Not sure I need an app, most of my work is on a laptop anyway. 4. Customer service is always on and ready to help and quick to get done what you need. 5. Putting it online was seamless and pretty easy. I got out of the box with the basics and was able to add on as I went! 6. Feedback from my clients about the simplicity of the check out process. Like I said, so many great things! So happy with my decision. Cons Nothing so far! I may find some as I grow, but at this time none! Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing FareHarbor The biggest reason I went with FareHarbor was the no up front fees. I'm a small (new) business and Thryve was my other top choice, but they wanted $800-$1200 per year! My revenue is only a few grand per year right now, so that was a deal breaker! Review Source Response from FareHarbor Holdings September 18, 2019 Hi Elizabeth! Thank you for taking the time to recap your experience with FareHarbor. It is so great to hear you are making the most out of all the services we offer and we can't wait to see where we can grow together. If you think of anything we can improve on going forward, please never hesitate to reach out! Thanks again! JS John S. Senior Helm Leisure, Travel & Tourism Used the software for: 2+ years ### "Superb Customer Support." March 22, 2023 5.0 I used Fareharbor for the past two years and looked into several other options in order to soak some of the booking fee within the business rather than the customer paying it all. We decided that if we were to have to pay for the system, our prices would need to rise so the customer would obviously end up paying no matter what. Pros Incredible 24 hour support enables any issues or queries you have to be handled quickly and proficiently. Cons I feel that the booking fee of 6% charged directly to the customer would be fairer at 4% with the turnover we have. Review Source GC Gaspar C. CEO Leisure, Travel & Tourism Used the software for: 2+ years ### "FareHarbor: My Good Partner" February 15, 2022 5.0 overall I am very satisfied, especially with the support that is always fast, efficient and very professional, as well as friendly and very polite Pros it's complicated for non-computers, but fareHarbor's support always helps and makes everything very simple Cons when sharing a product, instead of showing the main photo of that product, a FareHarbor logo appears and this is not appealing for the sale Reason for choosing FareHarbor what was presented to me and all the help provided with our site was reason to switch right away and I am delighted to have switched to FareHarbor Review Source Indrė P. Sales and Marketing Hospitality Used the software for: 1-2 years ### "Perfect platform, easy to use - great support" October 2, 2019 5.0 Our sales increased opening online shop with FareHarbor, and our team learned a lot from professionals working in support team - they are always very fast to solve the problems and do changes we request. We even did review data from the website together. We are very satisfied with everything related to this software and the team working behind. Pros Software is very easy to use for anyone - experienced with different platforms and for the beginners. Support team is very professional and replies with no time. It has all the features company might need. Cons We do receive some complains from our customers about extra fee using FareHarbor, but that has nothing to do with the overall experience. Review Source Response from FareHarbor Holdings October 8, 2019 Hello! Thank you so much for your positive review! We pride ourselves on delivering not only the best software solution but excellent customer service. We are thrilled to hear about your experience using FareHarbor and will share this review with the rest of our team. Thanks! Andrew M. Owner Entertainment Used the software for: 6-12 months ### "FareHarbor Changed Ticketing" October 17, 2019 5.0 Pros Every theater owner is unhappy with their ticketing software. It is expensive, doesn't do what you want and the company charges for licenses and customizing hours. You pay per ticket. They lock you in. Blah blah blah... all the bad things about software vendors. FareHarbor does it differently. They build you a website, give you free customer support, and don't charge you for your walk up, phone or comp business. THey do charge 6% of all online sales which is high, but I love this new model! Cons You can tell it was built for activities operators first. Minor complaint. Switched from [ticketmatic](https://www.capterra.com/p/156571/ticketmatic/) We hated our old vendor. Review Source Response from FareHarbor Holdings November 4, 2019 Hi Andrew - thank you for the kind review! We appreciate the honest feedback as we continuously aim to improve in order to meet the needs of our partners. Stay tuned for updates as we work on ways to improve our platform for ticketing functionality... Nani, Dalene N. Used the software for: 1-2 years ### "Fareharbor" May 3, 2016 5.0 Fareharbor provides excellent customer service on top of an incredible online reservation system for tour operators or services in the tourism industry with NO MONTHLY FEES. The online "back office" is easy to understand, as one can access it in month or daily views, specify those activities and other features one wants to see, and allows for bookings by telephone, in-store, by affiliates, or online. The Fareharbor team is innovative and continuously working to add new features to accommodate their clients' feature requests. Our team has made feature requests to accommodate international currencies and foreign languages, which we hope to see in the near future. Pros No monthly fees Complete setup by Fareharbor team Team is open to client feature requests Monthly and daily views of activities offered Modifiable system to accommodate client specific needs Easy booking process for both tour operator and online customers Incredible reports Reliable payouts Cons Needs development for international tour operators to accommodate the prices in foreign currencies, payouts to foreign bank accounts, and multi-lingual sites/booking process. Review Source Response from FareHarbor Holdings March 20, 2017 Thanks for the awesome review! We're super happy to hear that FareHarbor is checking all the boxes for you. Full international capability is definitely on our radar. Thanks for being patient with us! Thanks again for the review. Remember we're available 24/7 if you need anything. DT Dionne T. Manager Hospitality Used the software for: 1-2 years ### "Intuitive, state-of-the-art, easy to use , & MOST of all outstanding customer service" June 24, 2016 5.0 We implemented FH 1 year ago. Since then, we've seen a significant increase in online bookings, we're enjoying affiliate partner bookings at all hours of the day without any effort on our part, and we've also experienced improved processes internally because of all the features that FH has to offer from daily manifests, reporting and trackability. Pros We like most that we have control over our fleet inventories, what our online customers can see versus our staff, ease of use and the unmatched top-notch customer service and support. The customer support team is extremely responsive and helpful! Cons After using more than a handful of commonly used software in the state as an affiliate partner with relationships with many activity providers we've realized that there is not a software that has everything that the end user may envision (this is not a negative). FH is by far way ahead of the game. There may be minor features that you're used to seeing with your current software that may not exist. The good news is that if you send in a wish list email to the support team it will not be ignored. They will do all that they can to implement your ideas into the software. They have a team of programmers working tirelessly on improvements every day that customers bring to the table. I've seen many of our wish list items come through to fruition. I love this because our ideas matter. We have worked with software in the past that would just say, "sorry - it doesn't do that." Review Source Vanessa V. CEO Events Services Used the software for: 1-2 years ### "The perfect partner in booking systems" October 3, 2019 5.0 Pros It is very user friendly, easy to understand! It helps me getting my bookings organised. I have a great understanding with my account manager Adinda who is always there to help. FareHarbor's training is excellent as is their helps desk/customer service. Also that do help me getting visible on the internet. Hight Recommended tool Cons The waiting line to build the SEO proven website , which is one of their services. As a small company it is difficult to get high in priority. Review Source Response from FareHarbor Holdings October 8, 2019 Hi Vanessa - We greatly appreciate your positive review of FareHarbor. We are thrilled to see how our software and Adina have helped to grow your business and increase your online visibility and bookings. Adina and our teams will be very happy to hear about your experience. Thank you! NP Nick P. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Trolley Tour Review" March 20, 2023 5.0 We wouldn't be able to offer tours without FareHarbor. We simply don't have the resources to have a full time booking agent to book and manage our tours. Pros It functions very well for its intended purpose, selling and managing tour bookings. It eliminates the need for a reservationist via online self-serve bookings and customer payment. Cons It's a bit confusing to get started, but it is fairly simple once you get the hang of it. Reason for choosing FareHarbor Recommendation from other tour companies. Review Source JM James M. Captain Maritime Used the software for: 1-2 years ### "Very pleased " March 21, 2023 5.0 I'm a one man tour boat business. Fareharbor takes care of the booking of customers and they do it well. I don't have to worry. Pros It frees my time up so I'm not on the phone all day taking reservations. Cons I don't have any complaints. I was concerned that I wouldn't be able to figure it out, but it's easy. Review Source ME Mark E. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Should have never left!" May 21, 2019 5.0 FareHarbor customer service is excellent to work with. I found them after a bad experience with another company several years ago. I foolishly decided to try another company this year and was back to Fareharbor within a week. Pros Ease of use. It has taken away 95% of the need for me to have customer interaction before, during or after making a booking. This frees up my time to give proper attention to the clients I am working with at the time. There are still a few potential clients that need a question or two answered before booking and even one or two who will need their hands held through the whole process. But overall, it has mad my life much simpler. Cons Customer receipt shows partial deposit as a negative number causing confusion and awkward interaction with customer at time of check out! Review Source Response from FareHarbor Holdings May 22, 2019 Aloha Mark! Thank you so much for the positive review! The emphasis we put on serving you a great experience to pass on to your customers is always top of mind, so it's great to hear that our team and services are meeting your expectations. We appreciate the feedback and will pass on the note about partial deposits to the team. Cheers to past, present, and future success! Mahalo! Jeremy J. Marketing Director Retail Used the software for: Less than 6 months ### "Full Featured Booking" September 28, 2019 5.0 Our team has been very satisfied with Fareharbor. It has reduced our amount of manual bookings drastically while increasing website conversion-- WIN, WIN! Pros Fareharbor can handle just about any booking system you could throw at it and the support is fantastic! They'll even create your items/availabilities, integrate into your website, and even build you a website! Our facility has many different booking situations with varying pricing structures, availability, etc. and Fareharbor has handles it with ease. The user-side interface is great-- conversions have increased considerably. Cons Daily manifests and itemized booking looks more complicated than it should. It's definitely intimidating for our newer users. It's not difficult to use by any means, but you would be able to tell by just looking at the daily reports. Review Source Response from FareHarbor Holdings October 8, 2019 Hi Jeremy - Thanks so much for the positive review! We're very glad to hear your manual bookings have decreased and online bookings have increased, that is a WIN-WIN in our book as well! We will be sure to pass along your feedback internally, our teams will love to hear this! If you or anyone on the team has questions regarding Daily Manifests and Itemized Bookings, please do not hesitate to reach out. Thanks again! PM Paul M. Owner Hospitality Used the software for: 2+ years ### "Best Online reservation system " March 20, 2023 5.0 Best online software that I have used. Pros Ease of scheduling , reports, and bookings Cons Change the meeting points on an item for a custom tour Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) Review Source VR Verified Reviewer General Manager of Retirement Living SourceBook Media Production Used the software for: 2+ years ### "Game changer for my SUP rental business" July 2, 2018 5.0 Pros Fareharbor makes it easy to run my sidegig stand up paddle board business with minimal effort. I can manage bookings, plan sessions, communicate with customers all from my phone. One of the great elements is the phone app and the website version are almost identical - so many apps are just a shell of the features online. Cons honestly I cant really think of any negative aspects of this program. Its truly been a gamechanger from the previous software we were using for booking. Review Source Response from FareHarbor Holdings July 18, 2018 Thanks for the stellar review! We're very happy to hear that FareHarbor has been a great fit for your SUP rental business. Never hesitate to reach out if there's anything we can help with! We're always available! VR Verified Reviewer Owner and Founder Used the software for: 2+ years ### "Software has been most useful in booking my company's 5 walking food tours" October 25, 2017 4.0 I now have more time to spend giving my tours. It's reduced my amount of admin work. Pros \-friendly and proactive customer service support team -quick resolution and action by customer service within 24 hours -Iphone app has been very helpful and expedient -cuastom report writing Cons Initially I had trouble navigating, creating and downloading the standard, custom, and advanced reports. However, after using the product regularly this has improved greatly Review Source Response from FareHarbor Holdings December 5, 2017 Thanks for the wonderful review! We really appreciate the feedback, and are happy to hear FareHarbor has been beneficial to your walking tour business. If there's ever anything we can help with in the future, please don't hesitate to reach out! DM David M. Cultural Ambassador Hospitality Used the software for: 2+ years ### "Extremely Satisfied " August 14, 2021 5.0 I am completely satisfied and will always want to use FareHarbor. Whoever created this system of booking , knew a lot about the customers and also what needs to be addressed with problems. An easy call or an email makes it easy as well. Pros The whole system is awesome!! We are able to submit tickets to the Customer Support and have them entailed right in the items. Cons Not really much! Just had a hard time putting a time slot in without doubling or tripling it on one day. Was an easy fix . Reason for choosing FareHarbor FareHarbor is the BEST !! Review Source Response from FareHarbor Holdings September 15, 2021 Thanks so much for letting us know about your experience with FareHarbor. So glad your enjoying both the product and service! JI Jerry I. President Computer & Network Security Used the software for: Less than 6 months ### "Does not preserve ticket purchases during the check-out (cart) phase" October 7, 2023 1.0 Pros Easy to use, quick response time, can handle large user volume. Cons Tried to book Niles Canyon Train of Lights. The cart accepted my purchase of 10 tickets. Entered my credit card information to complete the purchase (maybe 1 minute to do that step). Fareharbor "said" purchase could not be done. It would not longer accept my ticket purchase, and then the train was sold out. FareHarbor failed to hold onto my ticket purchase, during the purchase phase. Very poor! Review Source Response from FareHarbor Holdings November 10, 2023 Hello Jerry, we are sorry for the inconvenience with your ticket purchase. We will take your feedback into consideration. Dave N. Owner / Operator Leisure, Travel & Tourism Used the software for: Less than 6 months ### "My Only Regret Is Not Starting Sooner" October 3, 2019 5.0 Reliable, professional, honest. Every question is answered. Every promise fulfilled. What more is there? Pros The Fareharbor software has freed me to get back to doing what makes my company great and puts the entire back office functions at my finger tips: booking, assigning roles, servicing my clients, and ensuring my reporting is clear and easy to follow has gone from consuming most of my time to becoming a second thought. I have an entire staff in my pocket and the support and training from FareHarbor are always there when I have a question. Cons I would like to be able to send more automatic mails than currently possible. That's it. Reason for choosing FareHarbor You were the best. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) You are everything they fail to be. I have been beyond satisfied and would like to find a way to integrate FareHarbor into my other business. Review Source Response from FareHarbor Holdings October 8, 2019 Hi Dave - Thank you for taking the time to write this review! FareHarbor was designed to help tour operators, such as yourself, grow their businesses - we are happy to hear that you have been able to leverage the software to handle the operational day to day of your business. We look forward to growing this partnership! Thank you! NB Nuno B. Sales & Marketing Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "So far, So good! Keep the good work!" May 19, 2022 5.0 Overall 5 stars. Our company is working daily in Fareharbor and we have all our staff team of more than 20 people using it plus the external sales plataforms fully integrated such as Get Your Guide, Viator, Civitatis and many more. Pros Easy on-boarding process, its functionality and quick set up in general. Cons There are a aspects that constantly requires the intervention of the support team which is always a bit time consuming for changes that requires some urgency. Reason for choosing FareHarbor Seemed easy to use, funcional, support in portuguese, Switched from [Bókun](https://www.capterra.com/p/178518/Bokun/) Too confusing Review Source Gary T. Business Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Service & Support" February 9, 2021 5.0 Excellent. Really glad that I made the change Pros With very little practice one quickly gets used to the calendar and all functions related to new or modified bookings. The reports are easy to access and the content is valid. The ability to save a portion of each payment to cover refunds is especially useful. Probably the best thing about Fareharbor is the absolutely fantastic support. When you need to do or change something, all you need to do is ask and the support team will have it done very quickly Cons Some areas can be quite complex, but because the support team are so good, when you need to do anything you simply ask and it is done for you. Review Source Response from FareHarbor Holdings February 12, 2021 Gary - we are so happy to hear that you have had a positive experience transitioning to FareHarbor and working with our great Customer Support teams! We understand some areas of the Dashboard can be robust but we are always available to help! We can also set up additonal training for specific features and functionalities as well! VR Verified Reviewer Business Owner Used the software for: 2+ years ### "Cant say enough positive things" June 22, 2018 5.0 Pros Absolutely love Fareharbor. The team is incredible, their customer support is like nothing I've ever experienced. They are there for you 24/7. They help integrate the dashboard which saves a huge amount of time and headache. They give you the ability to add affiliates and partner with other companies which make online reservations so much easier. Cons The mobile app definitely needs some improvement. I find it easier to use the website over the mobile app. Review Source Response from FareHarbor Holdings July 18, 2018 Woo! Thanks for the great review. We really appreciate it. We're happy to hear that you're loving FareHarbor. Never hesitate to reach out if there's anything we can help with! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.