# Page 7 | FareHarbor Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is FareHarbor the right Tour Operator solution for you? Explore 1128 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135106/FareHarbor/reviews --- FareHarbor 4.7 (1128) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 7 - Reviews of FareHarbor ## Showing most helpful reviews Showing 151-175 of 1128 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EW Eleanor W. Owner Hospitality Used the software for: Less than 6 months ### "Great and Easy to Use" November 18, 2016 5.0 I started my dog tour business 4 years ago out of my home with a team of dogs and a couple of sleds. Now, the business has grown and I have over thirty dogs and four sleds, plus I have other mushers who run tours for me. As the business grew, it became more difficult for me to book all of the new tours. That's when I found FareHarbor! Their software is comprehensive and easy to use. Since using their software, it has become much easier to not only book tours online, but to keep in contact with my customers, to charge my customers, and to refund them as well! Another thing to note about FareHarbor is their excellent customer service. I am not the most tech savvy person in the world, but whenever I had a question about the software Mitch, who was my FareHarbor guide and guru, was there. Not only did he help me customize the software so it would benefit my business initially, but I am still in contact with him today to help me with new changes I need to make to the software. Overall, I love FareHarbor. I love how easy it is to use the software itself and you can't beat the amount of dedication and initiative that the staff will provide you. I would definitely recommend this software to other small business owners. Pros It is very easy to use and intuitive. Cons The only problem that we are having with the software is the fact that slots will not automatically close off if other bookings are full. For example, we offer three sorts of tours. One for a half hour, a second for an hour, and a third for two hours. If we fill up the two hour tours, then we can not run tours for the hour and half hour slots, but they remain open. What we have been doing is manually closing slots that we don't have the personnel to run. Review Source Response from FareHarbor Holdings December 5, 2016 Hi Leah, We are so appreciative of your 5 star review! It is great to hear that you have had such a positive experience throughout your transition. Looking at the issue you expressed as a con, this is something we can easily sort out through some adjustments with your setup. We will be in touch further to help you out on the setup change! -Mitch JR Jenny R. Owner/Operator Hospitality Used the software for: 1-2 years ### "Cannot fault the support from FareHarbor staff" February 9, 2021 5.0 Absolutely fantastic. Pros FareHarbor enables so many different options and if we find it difficult to navigate anything, the support is quick, efficient and practical. Our site was easily adapted to deal with so many changes through the Covid pandemic and the staff couldn't have been more helpful. Cons Sometimes it's complex to work out how to change things but the support is so good we just ask for help - and they sort it! Reason for choosing FareHarbor As above. Offered more flexibility and an Australian support team. Switched from [Rezgo](https://www.capterra.com/p/33729/Tour-Activity-Booking-System/) FareHarbor offered more optional extras and better / quicker support. It also had an Australian contact which was vital for us. Review Source Response from FareHarbor Holdings February 12, 2021 Jenny - thank you for sharing this review, we love working with you and the Kiah Wilderness Tours team. We are glad we were able to help you and the team navigate some of the obstacles throughout the COVID pandemic and we are always available to help! KF Kurt F. Owner Operator Retail Used the software for: 2+ years ### "Best customer service in the industry" March 20, 2023 5.0 It couldn't be better. I would love POS integration possibilities! Pros Hands-on training and support from the FareHarbor team. Cons No integration with POS systems. I realize FareHarbor is working on this and it needs to be a primary focus. Reason for choosing FareHarbor Simplicity and customer service. Review Source Jeff S. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "5+ Years With FareHarbor " July 3, 2021 5.0 Pros Fareharbor is very convenient for me. I rely on it to run my business. It has always been smooth - I have never had any issues. Support is prompt and helpful. Cons I have no issues or complaints! Everything is basically perfect. Review Source Response from FareHarbor Holdings July 5, 2021 Glad things are going smoothly! We really appreciate the review. Moab C. Used the software for: 1-2 years ### "Fareharbor ROCKS!! They help you market your business!" January 17, 2016 5.0 Jess, Pat and FH Team have been amazing creating our website and creating OUR vision of what OUR site should look like. We are able to get a response almost immediately with any changes or questions we have had. FH has singlehandedly moved us up the Google search engine!! Our customers have commented on how smartphone friendly OUR webpage is, Thanks to You, You guys rock! Within days We had our 1st booking and our bookings took off had as many in a month as We had in a year with our prior company. We at Moab Cowboy Country Off-Road Adventures are Looking forward to many more successful years with your Team! Kent & Cricket Green Pros 24/7 friendly support! You have 100% control over what you want your website to look like! Help you move your business up the Google search engines! And very reasonable fees! Love how easy it is to contact our customer, very easy to refund if needed. Easy to add a tour, remove a tour, block out dates. Their team even researched the times of our sunsets and matched each tour departure time through out the year! Above and beyond in customer service! We could not be happier. Cons Truly cannot think of a single con at all. Review Source MS Mike S. General Manager Used the software for: 2+ years ### "We have been very please with FareHarbor. The customer support department is extremely helpful. " October 16, 2017 5.0 Pros We like having the freedom to customize our dashboard for our unique needs. It is easy to make, track, change, or correct bookings without risk of losing data. Our agents are admittedly not computer savvy, yet they all enjoy using FareHarbor, and it was easy to train them. Most of all, we really appreciate the immediate support we get from the customer service department when faced with challenges. Everyone involved has been helpful, but in articular, Matt stands out because of his willingness to understand our product, and explain the intricacies of the software functionality. Cons It's difficult to be critical since we are getting everything we need from FareHarbor. I think this is already in the works, but if we could have a way to transfer customer payment information over to our other product dashboard that would be great. Review Source Response from FareHarbor Holdings December 5, 2017 Thanks for the great review, Mike! We appreciate you taking the time to leave some feedback. You mentioned a few of our favorite things to hear - easy to use, customizable and great support! Woohoo! It's a true pleasure to have you as a part of the FH family. Thanks again. MC Michael C. Owner / Founder Used the software for: ### "Paint and Sip Booking Use Case" May 26, 2016 4.0 We operate multiple paint and sip locations in a metropolitan area. We needed a booking system that allowed us to both allow registrations for our freestyle sessions -- akin to booking reservations at a restaurant as well as ticketed classes and special events. Typically, booking systems only work for one or the other. Working with Fareharbor, we were able to find a solution that allowed us to do both. Strengths are customer service. They are always there when you need them. Very responsive. Also, the overall expense of using the system as well as credit card purchasing rates are the best we've found. They batch process all their clients through Stripe which gives them a better bulk rate. It's easy to manage bookings from the back-end, including rebooking and refunds. Reporting is robust, but a little cumbersome -- we aren't able to run reports easily per item, so, we can't run inventory on online pre-sales. We are able to manage multiple locations as well all from the same account. We absolutely love how easy it is to create recurring events -- what was taking us days to do manually on other ticketing sites literally takes a few minutes with FH. We use ipads. The check-in app is very slow. This led to lines and slow check-ins (and a few bad reviews) on busy weekend nights. The booking calendar works well but has several limitations. The calendar view doesn't allow images, so the calendar is text heavy. With multiple locations, each location has to be its own calendar, so instead of one main calendar where customers can filter by location, customers have to choose a location first and then go to that calendar. We'd prefer everything dumping into one calendar with the ability to filter that calendar by location or activity type. In order for us to customize the booking calendar to make it a more user friendly interface, we would need to invest up to $5K to $10K. Although, we have customers pre-pay, we still need a POS in our studios. That means we have to pull reports and inventory from two systems. We have used, tried and experimented with multiple ticketing solutions and FH is the best we've found so far. Their team is definitely one of their strongest selling points. They do a lot of the heavy lifting, which is amazing and very helpful. It would be the perfect system if it integrated into a POS, had a better check-in app and improved the UX of its booking calendar. We're hoping those will come along soon! Review Source SA Sara A. Operations Assistant Leisure, Travel & Tourism Used the software for: 6-12 months ### "Amazing booking platform" October 9, 2019 5.0 FareHarbor makes it incredibly easy for us to make and take bookings online and in our shop. They are very eager to help and make it clear that they want our business to succeed. Pros Great customer service, very helpful staff that respond in a timely manner, very easy to use and customise, great for us because we are a small company just getting started, great perks such as developing us a new, more user-friendly website. Cons There isn't really anything I don't like about FH, I would say I'm a bit confused about how the money transfers work but that's my own fault because I'm sure if I asked someone would explain it to me right away. Reason for choosing FareHarbor Ease of use, helpfulness of FH staff, ease of integration into our website, timely responses to queries Switched from [Checkfront](https://www.capterra.com/p/99249/Checkfront/) Checkfront was a bit impersonal, very hard to customise, and charged a monthly fee which didn't work for us as most of our business is just in the summer months. With FH, we can keep our business online over the winter months and take a few bookings here and there if the weather permits, but we don't need to worry about being charged monthly fees to do so. Review Source Response from FareHarbor Holdings November 7, 2019 Hi Sara - thank you for taking the time to give us some feedback! The FareHarbor team would love to take some time to walk you through how you can easily set up transfers at your convenience! Don't hesitate to reach out, and thanks again! LT Lindy T. Manager Entertainment Used the software for: 6-12 months ### "I have enjoyed working with the Fareharbor team, and have seen a huge increase in profits. " May 6, 2017 5.0 Our sales have quadrupled. Thank you, Fareharbor! Pros It has allowed us to sell our tickets online, and it has allowed us to keep track of our customers in a much more organized way than we were. I think our favorite functionality about this software would have to be the whole booking system. We love being able to use it for our reservations. Cons It is extremely difficult to manage. When we have a tour that changes dates, times, locations, etc, digging through the pages to find what I need is taxing and a waste of my valuable time. I wish the system was over-simplified, It would help me run my business faster and more efficiently. For example, the entire "Items" edit feature. It needs a new system for me to be able to easily change my event settings, without having to go through twenty pages before I find the settings I need. After taking training on how to use the system, I still can't quite understand how to give my customers percentages off, or discount codes. Our Christmas sale took me 2 days to figure out how to set it up on the system. Review Source Response from FareHarbor Holdings May 8, 2017 Hi Lindy, Thanks for taking the time to leave us a review! We really appreciate your feedback. We're always trying to find the balance between feature-rich and easy-to-use, and know that it can sometimes be difficult. Our Support team is available 24/7, 365 days a year to help with any questions you have. No question is too small! Please don't hesitate to reach out. Thanks again, Becca KL Kendra L. Marketing and Media Coordinator Used the software for: 2+ years ### "Lots of customizable features and incredible customer service!" May 3, 2017 4.0 Pros The customer service is incredible! If there is an issue, big or small, I can email and it will be taken care of right away! There's never any problem with the customer service team handling what I ask of them - they always seem to know exactly what I'm talking about. I actually work on 2 different FH accounts and there never seems to be any mix-ups or confusion from FH about what is happening to which account. They are the best - I wish ever customer service or troubleshooting team was like this! Cons Sometimes it can be tricky to figure out where certain information lives within an item. I prefer to be as self-sufficient as possible and sometimes it takes me quite awhile to find where I need to go. A lot of info blocks have very similar names, but live in different places, so that can be confusing. Review Source Response from FareHarbor Holdings May 3, 2017 Thank you so much for the kind review! We're always focused on delivering the best possible customer service, so hearing that it's been working for you makes us happy. We definitely admire the self-sufficiency, but never forget - we're always ready to help! Thanks again, Becca JD Jacqueline D. Adm Maritime Used the software for: 2+ years ### "Adm sailing charter" May 29, 2022 5.0 We absolutely LOVE everything about Fareharnor. The customer support personnel is outstanding, patient and very friendly! Pros Everything! Easy to use, critical for our business, guests love it too! Cons There is no “cons” at all about Farharbor! Reason for choosing FareHarbor Ease of use friendly patient support staff! Review Source AG Allison G. Manager Consumer Services Used the software for: 1-2 years ### "Life saver!" May 5, 2017 5.0 FH saves our office staff roughly 6 hours of work per day! Our customers now signup online more than over the phone. We have seen an increase in signups since using FH. Pulling reports for accounting, months end and year end is much easier. FH has reduced our phone conversation time with each customer drastically. On average, we used to spend 7 minutes on the phone per customer. On average we now spend 2 minutes. Booking private charters is now just a click of a button away. It used to take us 30 minutes to create a private charter on our old reservation system. Pros FareHarbor is extremely user-friendly, very functional, straightforward, and has wonderful customer service. We recommend FareHarbor to every boating company in the Santa Cruz Harbor and Monterey! I believe most companies have switched over to FareHarbor by now. Great FH employees and I love working with each and every one of them! FareHarbor has truly made our life at work much easier and we are very grateful for this system. Being able to customize the system to fit our unique company model has been very useful. Review Source Response from FareHarbor Holdings May 8, 2017 Allison! Thank you so much for the awesome review. It's been nothing but a pleasure to work with you guys, and we're so happy to hear you're loving the software and support. Those metrics on the amount of time you've saved as a company are excellent! Thanks again for sharing. SU Simon U. Owner Entertainment Used the software for: 2+ years ### "A company that provided exactly what we wanted" February 16, 2022 5.0 We have had absolutely no problems with FareHarbor. They have lived up to all their promises and the customer service is excellent. Pros The software is simple and easy to use for both ourselves and for our customers. Cons Whilst generally easy to use, the interface could be a little more intuitive. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) FareHarbor offered a higher level of integration and overall use. Review Source rC richard C. el capitan Maritime Used the software for: 2+ years ### "Smooth sailing with Fareharbor" May 17, 2022 5.0 Great Pros easy to use, great customer service, thanks Cons The software probably does everything and I dont know. I would like to block out multiple dates at once and I would SMS confirmation Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) Reason for choosing FareHarbor good customer support and price Review Source SS Shane S. Leisure, Travel & Tourism Used the software for: 1-2 years ### "Best Booking Software for Tour Companys" November 10, 2015 5.0 Aloha, My business is Adventure Tours Hawaii and we are based on the island of Oahu. We perform activity tours where our guests select if they would like to hike, snorkel, stand up paddle board, sightsee, combine these activities, or enjoy all of them in one circle island adventure day. What I like about FareHarbor is how I am able to customize my booking system so that my customers can select their date, select which activities they would like through a series of check boxes, leave notes about their personal requests or other information, and make payment, all on one screen. This is just one example on how you can customize your booking system. There are many more options available to further customize that perhaps another business might require but I have not found it necessary to my needs. But I know the options are there in case I ever change my format. The report system is also easy and reliable. I use it for all my accounting. But most of all I love the customer service. 99% of the time they answer the phone within a few rings. If not I have left a short message which they have returned within 1-2 hours max. This I have found invaluable. Great job FareHarbor. Pros Customizable Booking Format Easy Reports System Best Customer Service Cons I have not had any problems or requests to date but I will resubmit my review If I come up with something in the future. Review Source Response from FareHarbor Holdings December 10, 2015 Hey Shane, Thank you for reviewing us! It's really awesome that you've found FareHarbor to be customizable enough to fit the needs of your business. If you ever need us, don't forget we're available 24/7! You can call us at 808-495-0244 or email us at support@fareharbor.com. Thank you! Lauren JB Janet B. CEO Entertainment Used the software for: 6-12 months ### "FareHarbor has changed my life" March 20, 2023 5.0 Running our business more smoothly and efficiently. Pros As a business owner, FareHarbor has helped me by freeing up my time for other tasks. I love the creative part of doing business, not the day-to-day operations and scheduling. Cons There is a learning curve. I do want to add the support I receive is amazing any time we do get stuck. Reason for choosing FareHarbor We needed to go to the next level of operations and bookings. We were getting too many bookings to handle on our own. This seems like the best value and best service. Review Source CF Cristiane F. CEO Leisure, Travel & Tourism Used the software for: 2+ years ### "Excellent service and support" May 17, 2022 5.0 The customer service is excellent! They did a new website, and my direct sales were gradually increasing! Without their support, it would be impossible! Thanks! Pros The customer service is fantastic. They answer your questions within 24 hours. Cons Fareharbor doesn't have an Abandoned Cart. That is one thing Fareharbor needs to improve. Review Source CS Clemens S. CEO Leisure, Travel & Tourism Used the software for: 6-12 months ### "Easy to use Software with the best customer service ever experienced " October 11, 2019 5.0 Pros The customer service is really on top. I never worked with an software where I get so fast my answer, help and support! Also the commission and monthly costs are super ok. as the customer pays the main part of it! Cons I can not cancel the whole tour, but need to cancel every customer singular. That means if I need to cancel a tour with 40 people I need to cancel every single customer. But this is actually only little fine tuning I would need personally. All the rest is super easy to use, functional and adaptable Review Source Response from FareHarbor Holdings November 6, 2019 Hi Clemens - Thank you for your feedback! We put a high emphasis on the level of support our team provides, so it is great to hear that aspect of FareHarbor has exceeded expectations. We are always aiming to improve the software to meet the needs of your business, so your feedback for cancellations will definitely be passed along to the team. Thank you again, and never hesitate to reach out for further support! SS Shannon S. Owner Hospitality Used the software for: 2+ years ### "FareHarbor Has Finger On Pulse of My Business & Like Having One's Own Private Team!" May 30, 2019 5.0 I grew up with eTix, moved along with ZERVE (whom I adored) and then came into FareHarbor once ZERVE bit the dust. FareHarbor had some kinks at first but then took the torch and ran with it like a leader well in touch with things. I like that FareHarbor gets that although there's a template or universal aspect to tour businesses, that there are also some like my own that are constantly changing, evolving and pushing the envelope and do more than stay conventional. It means the world that their team is open to my evolution and are willing to work to create new dimensions to their own system to help me fulfill my vision! That's massive and money in the bank! Pros Sounds cliche, but it's very organic and "thinks" like someone in the tour industry. It's almost scary! It's like the software knows what I'm thinking at times, stays ahead of me but then other times, it's like I'm teaching it new things. Very collaborative feeling. Cons I doubt if anything is dummy proof but this is as close as it can get. I do hope that in the future, they will find a way for me to add some alternative things to the checkout for the customer. I have a product that is related to the traveler experience and would love to have it as a check out option right before they buy the tour tickets or complete the transaction because I feel its like a final sale's plug reminder that they might either jump on board with or be interested enough to go back and review the product's description and be influenced to purchase it last second. Currently its an item for sale but its too separated from where I think it needs to be personally. Review Source JF Justin F. General Manager Hospitality Used the software for: 1-2 years ### "5 Stars to Fare Harbor!" June 28, 2016 5.0 Wow what a positive difference Fare Harbor has made to our small tour company. We started our company about a year and a half ago, and were lucky enough to grow quite rapidly. We began life with a WordPress booking software add-on to our website, which was cumbersome and not as user friendly as we hoped. Errors were common and input was slow, so we looked for a solution with a lot more horsepower. When we found Fare Harbor, we hoped it would be the ticket. After we switched boy we knew we were right. Immediately we saw the difference and benefits when you switch to a serious solution like FH. We were right away more organized both internally and to our customers. Ease of use was awesome, the transition was smooth, and FH was great to work with, making our partnership one we are very glad we formed. And the best part of all - sales increased pretty much right away! Guests must have like the addition to our program because we saw bookings go up and up. After about a year now with FH we could not be happier. We get called pretty regularly by other software companies trying to switch us over to their booking software, and we don't even listen. We've seen great results with these guys, and are happy to sing their praises! Pros Sales increased after switching Good people to deal with Very organized and efficient Excellent transparency with guests Ease of use both internally and to guests Cons None reallly Review Source JF John F. Developer Internet Used the software for: I used a free trial ### "Beware -- This company will take your referral and steal your hosting client" December 10, 2019 1.0 Fair Harbor has been unwilling to return my calls, when I've talked to 4 people there on 4 different occasions Pros It works good for 2 other clients, but this time, they scabbed a site from me. I recommended a customer who has been satisfied client for several years. I recommended that we look for an easier ticketing system than he was running and recommended Fair Harbor. Next thing I know, I get an email from him telling me to send all my files to Fair Harbor. I called Fair Harbor and complained about unethical practices of stealing other people's clients. Then, I get an email from my client accusing me (who has been doing all plugin and WordPress updates for free +) of not changing the time zone on his site when DST went to EST. I was on vacation when he emailed me. I went in that day and changed the time zone as he asked. Unfortunately, I was in a different time zone and had set his time to New York +5 GMT or EST. Well I never heard back and assumed it had worked for him. Now, Fair Harbor had conned him into using this as an excuse to leave my hosting service. Cons Their unethical behavior of stealing a hosting customer from a referred client. Reason for choosing FareHarbor Never again will I even mention their name to another client and there are several more. Review Source Response from FareHarbor Holdings December 13, 2019 Hi John - We are disappointed to hear about your experience. Please know that at FareHarbor, we hold ourselves to maintaining ethical business practices and corporate policies. While growing the FareHarbor family is one of our main goals, we would not do so dishonestly or unethically. Our sales team had been in contact with the client months prior to your referral. We did not steal your client, rather they chose to integrate our software with websites that we can also build. KS Kristl S. owner Hospitality Used the software for: Less than 6 months ### "Yes we can!" November 30, 2019 5.0 "Yes" we can do that or "Yes" we'll figure that out...loved the "yes" attitude. \[SENSITIVE CONTENT HIDDEN\] was amazing...efficient, detail oriented and absolutely perfect in her position. Likewise, \[SENSITIVE CONTENT HIDDEN\] jumped in to resolve some website issues, and he was also efficient! Pros API integrations, free website design, customization of the dashboard and ease of booking for the customer Cons Missing some items that are food tour specific like being able to pull a vendor report showing the food and cocktail orders per tour. My previous ticketing company had this feature, and it the report I used to pay my restaurants monthly. Reason for choosing FareHarbor My previous ticketing company did not offer API integrations with all of the big players in the tourism industry (Viator, Expedia & Get Your Guide) which meant I had to micro-manage inventory to make sure we didn't oversell. This was my primary reason for the switch. Review Source Response from FareHarbor Holdings December 2, 2019 Hi Kristl - Thank you so much for sharing this review! We know you recently joined FareHarbor and greatly appreciate your positive feedback. I am passing along your comments regarding pulling food and cocktail orders to see what we can do! On behalf of the FareHarbor team, we look forward to growing this partnership! LT Lucien T. Commerce International Trade and Development Used the software for: 1-2 years ### "Mon avis" September 7, 2023 3.0 C'est une meilleur application Pros FareHarbor est un logiciel intuitif facile et rapide à utiliser. Cons Je prie les acteurs d'améliorer la performance de ces fonctionnalités Review Source Response from FareHarbor Holdings October 6, 2023 Thank you for your review, we will take your insight into consideration for improvements! Reggie A. Computer Engineer Telecommunications Used the software for: 2+ years ### "Awesome! Different! User-friendly and easy to navigate. Keeps great accounting of reports. I would" May 10, 2018 4.0 Pros What I like most about this software is the look. I am able to easily read categories and logically select functions that correspond to what I am doing. Cons What I disliked about FareHarbor would be the Customer Service's response time. I had an issue with reporting, and had to wait for close to two weeks for a representative to help physically. Review Source Response from FareHarbor Holdings July 17, 2018 Thanks for the great review! We really appreciate the feedback. FS Felipe S. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Easy setup and ready to run" March 20, 2023 5.0 Fantastic Pros I was impressed with how fast the team was able to set up my account and start running the app for my reservations, and within a week everything was pretty much fully funcional Cons I honestly can't think of anything here, great job! Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) Reason for choosing FareHarbor Easier to setup and more user friendly Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.