# Page 8 | FareHarbor Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is FareHarbor the right Tour Operator solution for you? Explore 1128 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135106/FareHarbor/reviews --- FareHarbor 4.7 (1128) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 8 - Reviews of FareHarbor ## Showing most helpful reviews Showing 176-200 of 1128 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ND Natascha D. Owner Hospitality Used the software for: 6-12 months ### "Exactly the booking administration system I needed" October 3, 2019 5.0 Fareharbor helps me to organize my bookings, it makes me save time, and I feel that there is a whole team that helps me find solutions to optimize the way my business works. Support is very fast and helpful responding questions. The team has been extremely helpful in customizing the product for the specific needs for my business. Pros This software is very usefull for muy business because it's exactly the solution I was looking for. It helps me to organize my bookings, makes it possible to receive online payments, and makes it possible to grow and develop as a business. The system is very user friendly, its easy to manage bookings and support is very fast and helpfull when I have a question. Cons One feature is still missing for me, and that would be the possibility to add guides to bookings in a direct way, instead of adding guides to ‘availabilities’. Review Source Response from FareHarbor Holdings November 6, 2019 Hi Natascha - We are thrilled that FareHarbor has made an impact on your business by increasing your online bookings and streamlining your day to day operations. Our team is always working to deliver new features and enhancements that can improve your business, be on the lookout for our emails and communications announcing any updates. Thanks for choosing FareHarbor as your solution! BC Brad C. Media / Marketing Coordinator Used the software for: Less than 6 months ### "Fareharbor is the most efficient, user friendly, cost effective reservation software in the game." May 5, 2017 5.0 Pros Everything . As the marketing / media coordinator for a tour / activity based resort, it's important to have a reliable software system that is easily navigable for both users AND consumers. Our company made the switch over to Fareharbor 3 months ago and since then have seen a huge increase in both online bookings & workplace efficiency. From the user's point of view, every tour and activity calendar is easily accessible through a simple yet responsive & comprehensive dashboard. Creating over the phone bookings couldn't be easier - computer literacy among-st employees is no longer an issue & time spent on fixing user - errors is non existent. The customer support we've received has been nothing short of phenomenal. One of the customer representative has gone above and beyond to make sure that we are not only set up to succeed but STRIVE in our industry. The thought of calling in to customer support doesn't automatically overwhelm you with anger - instead you know you'll be talking to a staff member who has familiarized themselves with your company allowing them to provide specialized insight. From a consumer standpoint, it's all there - a professional, informative, and painless online booking process. From the software itself to the staff behind the scenes and everything in between, Fareharbor is the company that we've been looking for. Review Source Response from FareHarbor Holdings May 8, 2017 Brad, Thanks for the awesome review! We get so excited when we hear feedback like this. It is great to know the software has made a positive impact both online and in the workplace. If there's ever anything you need in the future, please don't hesitate to reach out! Thanks again, Becca MF Manuel F. Ingeniero Entertainment Used the software for: 2+ years ### "with fareharbor everything easier" May 17, 2022 5.0 Pros the API connection, facility to control reservations and enter data from them Cons sometimes it is a bit difficult to find something you want to do but soon the staff solves it for you by sending you a video of the steps to follow Review Source TD Thomas D. Tour company Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Thanks so much fareharbor " February 14, 2022 5.0 There customer service is great and always there when we need them Pros Is to us and understand. Works great for my tour company. Cons Fareharbor may with my competitors. They need to check credentials before building websites for my competitors Review Source PK Peter K. Director / Captain / Business Owner & Bog Washer Restaurants Used the software for: 1-2 years ### "Transformed my business" October 3, 2019 5.0 Absolutely 150% a pleasure at all times I cannot fault them . Pros i can recommend Fare Harbor 150% if you are thinking of using Fare Harbor I fully recommend you use them as this company are totally Proffessional and the best back up and technical assistance there is no better Fare Harbor has helped transformed my business thankyou and the software is the best & user friendly and relatively easy to use. Cons I can honest Say there is nothing I don’t like Reason for choosing FareHarbor Fafe Harbor ptonised an easy transfer and it was Review Source Response from FareHarbor Holdings November 4, 2019 Hi Peter - Thank you for taking the time to write this amazing review! We truly appreciate the positive feedback you have provided and thrilled to hear about the impact FareHarbor has made. We look forward to sharing many more years of success. Thanks! KM Kelly M. Manager Maritime Used the software for: 2+ years ### "Very happy with Fareharbor software" January 14, 2021 5.0 The overall Fareharbor experience has been the right choice for our company. I would highly recommend this software. Customer support is excellent their staff are quick to reply and help with any situation that arises. Pros My first concern going "live" would it be easy or hard? It was easy using Fareharbor, all the hard work is done using this software. It was a smooth and quick implementation using this software, it keep us up-to-date with the latest tools. Cons Some features are not user friendly however most have a video clip explaining its features, I'm sure these will continue to be improved. Review Source Response from FareHarbor Holdings February 3, 2021 Hi Kelly - We appreciate you taking the time to write this review, we are thrilled to hear how using FareHarbor has made running your business easier! If you ever require additional training, please don't hesitate to reach out to our Support Team! jW james W. owner Recreational Facilities and Services Used the software for: 1-2 years ### "I like how its free to use and I can easily partner with other companies" May 5, 2017 3.0 it was free Pros I like the fact that the software is free to use for the vendors. We have a lot of things to do in order to run our tours and the software side is not one of the things where we want to spend very much time. I like that they agreed to build my website. I also like that I am able to book other tours more easily than ever before. Cons It's not very user-friendly at all. I don't have time to read the manual for this. I have to keep asking for help on how to set things up. Other interfaces that I've used have been user-friendly, but they weren't free to use. Fareharbor is building my website for free (which I appreciate), but it takes months to get a picture changed on my webpage ( they never let me know when my website was complete and it wasn't well made). I might be looking to switch soon if it doesn't get fixed. Review Source Response from FareHarbor Holdings May 5, 2017 James, Thanks for the review. We appreciate your feedback! We understand how the software can feel overwhelming with the amount of features we have packed into one platform. Feel free to take advantage of our support line at anytime. We're always here to help. Thanks again for taking time to leave some feedback! WF Waylon F. Owner Entertainment Used the software for: Less than 6 months ### "The team is what makes FareHarbor so great!" December 17, 2019 4.0 So far good, but the transition is tough. Our old booking system was so much easier to use but of course we didn't have more than one resource allocated to a room. Pros Resource allocation is the reason for us switching. We now have the ability to book our escape rooms, birthday parties, and sell gift cards all from one spot, Before we could only sell our arcade portion. The customer UI is amazing. Cons Their is currently no integration with Springboard VR. Ability to use a resource for a custom amount of time should be an option just so we can on the spot make a resource unbookable if we need to for walkins in a quicker manner. Alternatives considered [Checkfront](https://www.capterra.com/p/99249/Checkfront/) Reason for choosing FareHarbor Checkfront took forever to setup resource management and did so incorrectly many times. Fareharbor got it right first try. Review Source Response from FareHarbor Holdings December 20, 2019 Hi Waylon - Thank you for taking the time to write this honest review of FareHarbor! We are so glad you made the switch and that you enjoy working with our amazing teams. We are always looking for ways to add new features or enhancements that will improve our client's experience and we have a dedicated team to identify partnerships and integrations. We will be sure to notify you once an integration becomes available. Lastly, we are happy to provide additional training on the Dashboard to you and the team if you would like. Please let me know! Fergal K. Company Director Used the software for: Less than 6 months ### "The very best technical support, customer support and functionality for my small tour company." March 7, 2018 5.0 Cost effective, fully customisable solution for my small but growing tour company in Northern Ireland. Excellent customer support, technical knowledge, friendly account managers and aftersales assistance. Makes marketing and selling my products a breeze, content in the knowledge that my account manager is there for support and assistance, whatever the issue. Pros The software vendor really holds your hand throughout the set up process, all the while ensuring that you learn how to work the system back end and tailor-make the solution for your business. Excellent customer support with easily available, informative and friendly account managers. I cannot fault the system or the support. Cons Like all such software solutions, the back end is a tad clunky, but the more you use it the more intuitive it becomes. Of course there is always the brilliant support from the account manager when you hit a wall! Review Source Response from FareHarbor Holdings March 19, 2018 Fergal, thank you so much for the wonderful review. We appreciate the feedback and are happy to hear that support has been taking good care of you! Please don't hesitate to reach out if there's anything we can help with in the future. JU Jon U. Founder Leisure, Travel & Tourism Used the software for: 1-2 years ### "60% increase in online direct bookings" October 5, 2019 4.0 My main business problem was direct online bookings, and we have experienced a 60% growth year to year comparison. Additionally, our second challenge was reducing the time spent on the phone with customers (call centre activities) and this has been decreasing by 40%. Pros Customer support does a brilliant role in adapting to business needs. Flexible adaptation to different markets requests. The platform is reliable and has high availability. Cons Channel management is not excellent. Revenue management is not its strongest point. I have not seen many yields and revenue functionalities. Review Source Response from FareHarbor Holdings November 8, 2019 Hi Jon - thank you for taking the time to review FareHarbor! We appreciate the honest feedback and are always looking for ways to improve the software to best fit your needs! Your suggestions will be shared with the team, so stay tuned for future updates! Thanks again! TH Tayla H. Manager Entertainment Used the software for: 2+ years ### "FareHarbor has been amazing for my business" December 2, 2019 5.0 They are great at problem-solving and helping me manage my business. Pros FareHarbor has been amazing they’ve allowed us to streamline our booking system as well as overhaul our website. They are always extremely prompt whenever we need to make changes or need help. I would suggest them for any business looking to get organized with their bookings. Cons I don’t have a bad thing to say about them what a great company! Review Source Response from FareHarbor Holdings December 3, 2019 Hi Tayla! Thank you for taking the time to write this review! We are absolutely thrilled to see the impact that FareHarbor has made with Camel Safari over the past few years. We are always available if you need any Dashboard assistance or to strategize additional ways we can grow your business. We appreciate your support over the past few years and look forward to many more successful years to come! LS Leigh S. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Very happy" October 19, 2022 5.0 Very happy. What I wanted is something easy to use, and when it's not, to have the support available to help. I have this. Pros Product is very easy to use. Anytime I require assistance the Support team and/or Account Manager ( \[SENSITIVE CONTENT\] ) is there. Cons Sundays aren't always the easiest times to call. Reason for choosing FareHarbor FareHarbor was the first one. As I'm very happy I see no reason to change. Review Source CF Candace F. Assistant General Manager Hospitality Used the software for: 2+ years ### "Multi use" September 24, 2020 5.0 This program is easy to use for administrators, users and online users. Very adaptable. We will find more uses for this program in the future. Pros This program is a workhorse! We started off using it to allow guests a booking venue online for the beach. We now use it for the beach, online and in house sales, for our scarecrows with no cost, an for online booking of our Rydables. Each year we add more to this program. Extremely easy to add or subtract items into the program. Cons We had an issue trying to get a surcharge added onto an item. I believe we have solved this issue now. Review Source Response from FareHarbor Holdings October 7, 2020 Hi Candace - Thanks so much for taking the time to write this review! We appreciate your partnership over these last few years and are so happy to hear how impactful FareHarbor is to your tour operations. PT Pepe T. General Manager Used the software for: ### "T" October 30, 2015 5.0 Aloha, my name is Pepe Trask, the General Manager of Kauai Plantation Railway, on the island of Kauai, and I am responsible for the entire & successful operation of the railway, including marketing and ticket sales. We have been in partnership with FareHarbor, FH, since early June 7, 2015, and they have proven themselves to be trustworthy, caring of the success of our business, the peace of mind of our customers, and they have helped us to double our customers and sales. Prior to our partnership with FH, I was hands-on regarding taking reservations, and no money was collected from our customers until they actually checked-in for the train ride. And although I knew there must be a more efficient, effective, and effortless way to secure pre-bookings & payment, I did not know who to call, or how to get there. And, I did not trust the daily deluge of companies who promised to double our business & profits if we only signed up with them immediately!! Well ever since we entered into our partnership with FH, they have proven themselves to be our best booking agent ever. From the beginning FH was respectful, understanding, patient, kindly persistent, helpful, honest, trustworthy, committed to our success, great back-up & support, friendly staff, and more importantly our pre-bookings and profits doubled overnight. Also, their booking procedures are simple for our customers, and even for me, to follow. Without hesitation, I recommend FH, and will gladly certify that they will assist and work with you to immediately improve your present booking system , and increase your bookings and profits. Mahalos ...... Pepe Trask, GM Kauai Plantation Railway Review Source Response from FareHarbor Holdings November 19, 2015 Hi Pepe, Thank you for the wonderful review! We are so happy you've had such a great experience and we look forward to continuing to work with you in the future. We love that since your customers are starting to book online more, your time has been freed up and your profits have doubled! We are so lucky to get to work with Kauai Plantation Railway and look forward to working with you for years to come. As always if you need anything, we're here 24/7! You can call us at 808-495-0244 or shoot us an email to support@fareharbor.com. Thanks again! Molly DT Dave T. Captain Used the software for: ### "Dramatic Results and Outstanding Support" August 26, 2015 5.0 Adding the FareHarbor software to my tour/party/transportation boat business has resulted in a 5-fold increase in cruises booked. It has resulted in a significant decrease in labor costs for booking. Customer love it and it has had a significant positive impact to our bottom line. I have gone to other friends in the business and suggested that they talk with FareHarbor, but they are unwilling to change from taking reservations over the phone and using a pencil. The benefits to our business include: There is a growing segment of customers that would rather book using their smartphone or computer. They resist spending valuable vacation time on the phone. For customers that insist on a telephone conversation, the FareHarbor system allows me to delegate sales and booking to others without sharing a paper calendar. We get paid in full up front which reduces cancellations and no-shows. Hotels appreciate the ability to look at our availability online. No payments or paperwork on the boat. We just checkin on the tablet. The office can see the manifest and how many adults/children checked in so if there is an issue the Coast Guard will have an accurate count. Customers stay on our site under our control The system cost is extremely reasonable The system is very high quality. We have had no problems related to downtime or software bugs The system is easy to use, but we do need assistance from time to time. Their support is outstanding. We get either immediate or within the hour response. They are willing to make the setup changes and let me know when they're done or walk me through the steps so that I can do it myself next time. The only suggestion I would make is that I would like to see them add a way to waitlist passengers until the minimum count is reached in order to stay profitable. I will continue to recommend the FareHarbor system to my friends. Review Source Response from FareHarbor Holdings August 28, 2015 Hi Dave, Thanks for taking the time to share your feedback with us! We love seeing that FareHarbor is helping you scale your business. That's why we do what we do! Thanks for the suggestion about waitlisting passengers. We really appreciate the insight, as we are always looking for ways to improve your experience. Thanks again, Becca GC Gerald C. Business Development Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "We love FareHarbor. Perfect booking system." October 2, 2019 5.0 Pros In the past we worked with paper only and Excel like Dinosaurs. Since we switched to Fareharbor everything changed. The software is well thought out and runs as intended. Support team is the best we've dealt with yet! 5 stars only for them because we can't give more stars. Everything about the product is very user-friendly, but the best part is the customer support. They are patient and very willing to guide you through the system. They helped integrate everything into our website and we started booking immediately after the setup. FareHarbor is so easy to use. Cons Nothing so far. Its a great piece of software. Nothing to complain. Review Source Response from FareHarbor Holdings October 17, 2019 Hi Gerald - Thanks so much for writing this review! We are thrilled to hear that the transition over to FareHarbor has made a positive impact. We pride ourselves on our amazing Support Team and greatly appreciate your positive feedback on working with them. Thank you! Chilo A. Bâtiment Civil Engineering Used the software for: 1-2 years ### "Logiciel de caisse " October 23, 2023 4.0 Pros J'ai apprécié cette logiciel qu'a cas aide les gens à mieux comprendre sui Les tarifs Cons Main ce que j'ai pas trop apprécié est que vous êtes coûteux Review Source MM Mahesh M. Managing Partner Entertainment Used the software for: 1-2 years ### "Alice Holiday Tour Review Report" March 23, 2023 5.0 The best service Pros Friendly, most talented staff support and technically advanced Cons Everything was PERFECT for me. This is the best. Reason for choosing FareHarbor Flexibility, and friendly support. Technically advanced. Review Source FL Felipe L. Founder & CEO Used the software for: ### "I've seen them all, this is the best by far ..." June 3, 2015 5.0 I'm the owner of Get Up and Ride, NYC's premier bicycle tour company. I've seen many booking systems ... PeekPro, 27bards, Getinsellout, Zozi, Rezdy, Xola just to name a few. None of them compare to FareHarbor, here's why: Cost - lowest cc authorizing fee, no monthly fee to me, manageable cost to customer at 6%, ease of use - intuitive and clean, high conversion rate for bookings white-labeled - the booking window integrates seamlessly to your website, no secondary window or third party phone system to call in to customizable - custom fields let you ask all the questions you want extensive reporting - you can seriously run a report on anything affiliate program - most extensive affiliate marketing program out there. Connect with other FareHarbor operators or create affiliate accounts with locals businesses, concierge and referral partners. It's very easy to set-up and track ultimately increasing bookings customer service - they go above and beyond to answer your questions quickly and even help with things like web design and integration, top notch! Anders, Jane, Christi, Raleigh, Max, Gabe ... everyone there makes you feel like they're a part of your team backend - They've streamlined the way we manage our business, easily assign crew to tours with manifests, private tours are simple to book and notes with special instructions are easy to attach, see what tours you have bookings on, which guides are assigned to tours etc. In summary, every system has it's pros and cons but FareHarbor has the most pros of all the other systems. They're growing fast and are committed to improving the system daily. Their attention to detail and commitment to exceptional customer service made them a simple choice for me. I challenge you to find a better system or just take my advice and go for them right off the bat. Review Source Response from FareHarbor Holdings September 17, 2015 Hi Felipe! Thank you so much for this amazing review. We've really enjoyed working with Get Up and Ride, so we're ecstatic to hear that you are loving the software! It especially means a lot that you've reviewed so many other software companies and have found FareHarbor to be your favorite- you definitely inspire us to keep growing and improving! Thanks again! Lauren SG Sandy G. Owner/Manager Entertainment Used the software for: 2+ years ### "A Reliable product with outstanding customer support" May 24, 2022 5.0 They are always there when i need them for questions. Pros the support is great and instant most of the time. Cons It takes time to learn. You need to spend time watching videos and learning. Reason for choosing FareHarbor The customer service was excellent. The staff is always so patient and nice. Review Source KC Kevin C. Pilot / webmaster Leisure, Travel & Tourism Used the software for: 1-2 years ### "Hot air balloon tour company and FareHarbor" February 14, 2017 5.0 We started our hot air balloon ride company in May of 2014. We tried 2 other booking companies before choosing FareHarbor. First, they assigned us a transition person who set up our account and services. Made sure the prepayments from our other software was accounted and credited to the correct ride/passengers. Secondly they helped in integrating FareHarbor booking into our website. Third, I have called support a few times and have always received timely solutions and answers. FareHarbor continues to update their software and add additional features. Recently we added affiliate (3rd party) services and gift certificates. 4 stars for ease of use. (needs improvement) Finding the area to change, update or add is not always intuitive BUT 5 Stars customer support has always been there to help! Pros quality product that the vendor continues to be responsive to update and support Cons Not intuitive. steep learning curve. Although support is there to help Review Source Response from FareHarbor Holdings March 8, 2017 Hi Kevin, Thanks for the detailed review! We appreciate your support & feedback. Hopefully the platform is getting easier to use as time passes. If there's ever anything you can't figure out, give our support team a call! We're here 24/7 to help you through any questions. Thanks again! - Becca Aurora M. Marketing Manager Entertainment Used the software for: 6-12 months ### "All-round tool with endless possibilities and amazing support" October 14, 2019 5.0 We have been using FareHarbor for a few months and the buying experience for our customers has completely changed. That also reflects on website visits, sales and amount of customers that complete a purchase. Pros It's customizable and it offers amazing and personal support Cons Some minor options have to be developed on the go, but there's always a solution they can offer. Review Source Response from FareHarbor Holdings November 6, 2019 Hi Aurora - thank you for the kind review! It is great to hear that FareHarbor has brought an increase in online bookings for Boom Chicago. When you win, we win! Never hesitate to reach out for any additional help. Thanks again! AR Akeem R. Owner Automotive Used the software for: 1-2 years ### "Best Company to work with" July 19, 2021 5.0 Great! Pros Extremely easy to use, customer service is always a blast to work with. They understand your needs Cons Franchising isn’t the easiest and the system currently isn’t designed for it but they are working on it for us, can’t wait to see it completed Switched from [Rent Centric](https://www.capterra.com/p/92382/Rent-Centric/) Rent Centric Sucks Review Source Response from FareHarbor Holdings July 26, 2021 So glad everything is going well for you using FareHarbor! We love to hear that you're loving working with our support team. VA Victor A. Director Maritime Used the software for: Less than 6 months ### "Excellent Software for Activities Operators (Boats)" May 17, 2022 5.0 Pros Support team setup 75% of the software for you, free of charge Software is super super complete No fees for in person tickets sold Account manager for each account Cons Can't integrate with another credit card precessor than Stripe (for online) API integration not always possible Alternatives considered [Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/)[Rezdy](https://www.capterra.com/p/122690/Rezdy/) Review Source MB Monika B. Business owner Consumer Services Used the software for: 1-2 years ### "Solid booking software " November 9, 2018 5.0 Good they are very helpful, great customer service and willing to take input and grow. Pros Customer service. They are very helpful in helping develope the back end for your tour websites. Big pro that competition does not have is flexibility in deal with handling booking needs with time conflicts. Cons There are some flexionilty issues especially when dealing with gift card options, private bookings and othe custom needs that other booking sites have. Such as allowing a certain tour to only be booked with if customer has a code for private parties. And or allowing blackout dates for discounted gift cards. Review Source Response from FareHarbor Holdings February 7, 2019 Aloha Monika! We hope all is well and thank you for the review. We pride ourselves with providing world-class service and we are always available to connect and help your business grow. Your feedback is important to us and rest assured that it is accounted for when we are test and release new features. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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